I realize that it would require more effort on the employees part, perhaps they could clean the snow and ice off the front window, ( I rented a 15' truck ) or provide a scrapper of some type. I did not have anything so I was forced to use my sleeve and hand to get it off.Greg O.
Customer Reviews for U-Haul Moving & Storage of Southside
Parkersburg, WV 26101
(Across from Parkersburg South High School)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nice check in quick in and outMICHAEL S.
Ensure employees show up for work on time to open the store. Hire customer-service friendly employees. Have employees de-ice equipment prior to customer arrival.JEFFERY H.
El cliente no dejó un comentario.JERRY BOYD JR O.
El cliente no dejó un comentario.James F. | First Impressions
Nothing, everything was great and allowed me to do what I needed to do. Price was very good, too.STEPHEN N.
I visited this location on two occasions. When I went in the first time, I was informed that I had to come back in a few hours to get my truck and shipping container. They had not arrived on time. When I went back the second time, I had to wait at least 15 or 20 minutes to get assistance. Also, my truck was still not ready when I arrived. I realized at some point that someone did not show up for work that day. I think the service I received was fine, considering there was only one person working each time I went in. However, it was not excellent customer service. Also, I never looked in the shipping container when I picked it up. I thought I was supposed to have 6 furniture pads, but I only was given 3.Anthony S.
El cliente no dejó un comentario.GARY RAY II G.
El cliente no dejó un comentario.Mathew L.
El cliente no dejó un comentario.TERRY C.
El cliente no dejó un comentario.ROBERT LEE II S.
El cliente no dejó un comentario.Steven L.
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.TRISTAN C.
El cliente no dejó un comentario.ELVIN S.
If someone calls because they're needing a moving vehicle, maybe the person over the phone should also admit that they keep a certain amount of trucks for online reservations. We are lucky we figured it out since we absolutely needed one for this weekend.Jennifer J.
El cliente no dejó un comentario.GEORGE B.
Price quoted was double at pick up even though when reservation wasade pick up and drop off we're knownKIRK I.
Over cab storage area of box truck leaked and some of our boxes got wet.TERRANCE WALTER M.
El cliente no dejó un comentario.Beverley D.
Super easy equipment return. Thank you!Donald B.
El cliente no dejó un comentario.CHARLES RAY A.
El cliente no dejó un comentario.James R.
El cliente no dejó un comentario.MARY BETH W.
El cliente no dejó un comentario.LEWIS E.
El cliente no dejó un comentario.TAMMY LYNN K.
The truck that I had reserved and drove 3.5 hours to pick up was not there. I did not receive a phone call or any other type of notice that the truck was not available now. When asked about another truck I was told only a bigger truck (26foot) was and I had to pay the price for that truck extra $40.00. I told the kid at the counter that's not right and explained that I had a reservation and now you want to charge me more.AARON D.
El cliente no dejó un comentario.Scott Q.
The employees should arrive to work on time. The employee unlocked the door at 7:20am. The business opens at 7am according to the business hours online. The employee unlocked the door, did not acknowledge the 3 customers waiting, and walked away. The employee seemed irritated to be there. The employee asked me when I made the reservation as he could not find it. He found it and told me that he did not have all the equipment requested. Why didn't someone call me to let me know that I could not get a dolly?JEFFERY H.
El cliente no dejó un comentario.GAYLE S.
El cliente no dejó un comentario.DAWN B.
NingunoKEVIN M. | Overall Experience
That was my worsted experience ever with uhaul.in 10yesrsJudy S. | Overall Experience
El cliente no dejó un comentario.FORREST ALLEN S.
El cliente no dejó un comentario.Darrin D.
They have rats in their storage and expect you to still pay to hold your belongings which is trash.Triston F. | Overall Experience
My billing charge was more than I was told it was going to be. Since I did a night drop off, I was surprised to see the charge on my bank withdrawal.HELEN RACHAEL O.
The guy at the counter looked like he'd been asleep his entire shift. He directed us to the wrong truck so we just stuck keys in the door til it unlocked. After finding out truck and driving off the lot it sounding like it was going to explode. I returned the truck and forgot to check the location in on the app so I called and told uhaul I'd returned it. (I rented for 24 hours only used 3 hours) this was Sunday. On Tuesday (today)8 receive a call from uhaul asking if id ever returned the truck. I used less miles than reported so I should've already been refunded the difference but the employee failed to do his job. Very unprofessional I don't recommendAllison B.
The uhaul should not have been on the road. The shifter to the transmission was all wrong, not in tight position. The manifold gasket was leaking. Very dirty. Uhaul was given with less than 1/4 tank of gas. We had uhaul back by 1:30 proof in pictures and they showed it checked in at 4:15 so charged another day.ERIN C.
El cliente no dejó un comentario.KEVAN M.
apparently somebody didnt get the oil cap on right or not all we discovered oil all over the hood . we call for help to fix the problem so we end up setting at rest area for 2 hours. The truck air conditioning did not work and it was hot and loud because we had to ride with the windows down going to FloridaRALPH JUNIOR D.
very low tire pressure (avg. around 30 psi) in 60 psi tires. place needs more workers. no one answers the phone. I showed up first thing in the morning, on time, and my equipment was "buried behind other equipment". place is a joke really as far as an operating business goesPatrick M.
Muffler was bad and van was very noisy. Also the van promised had to be switched because you could not find the one we were suppose to get..CRAIG P.
Very disappointed in this recent uhaul experience. The vehicle had been smoked in by previous driver. It smelled really bad. Ashes were laying on the seat and throughout the cab. There was food left in the vehicle that I had to dispose of. Uhaul has to do better in maintaining these vehicles. Honestly, I should get a refund or a credit due to this situation.Roger D.
You are doing a great job at this location in Parkersburg, WV. Jesse Seagraves did a wonderful job with customer care and I experienced fast and friendly service doing business with him at your Parkersburg location. Thank Youâ€¦Erick M.
I can't think of anything ðŸ¤·ðŸ¼â€â™€ï¸TAMBRA KAY L.
The truck would rev up to 4 almost 5 rpm's just by barely touching the brake pedal. Then you would have to just wait for it to go down before you could hit the gas or brake. Some hills I would only be able to go 40, some I could go 65. It would rev up to 4 rpm's just out of the blue. My daughter was following us and thought I was being stupid. The truck had a mind of its own.SUSAN DIANE F.
El cliente no dejó un comentario.LAREN S.
Wonderful experiencePATSY H.
El cliente no dejó un comentario.LISA STEEGE M.
El cliente no dejó un comentario.GERALD GREGORY D.
El cliente no dejó un comentario.Mario E.
Equipment was satisfactory customer service was satisfactory though charged over 50 dollars more than was quoted with no notice .LISA ANN H.
Sales person was polite and quick.DOUGLAS H.
El cliente no dejó un comentario.Joseph Brent S.
El cliente no dejó un comentario.candice b. | Overall Experience
Customer service was awful. The Sunday staff need to be taught how to interact with customers. No one ask if we had been helped. The guy at the counter said maybe 3 word during the entire transaction. Had to ask about the free lock that was advertised online. I was charged for all the mileage, when the add on line said first 30 miles where included in fees any miles after the first 30 were .69 per mile. What's up with that, Uhaul?Wendy C. | First Impressions
El cliente no dejó un comentario.GREGORY WAYNE H.
Friendly, helpful service!!Kathy A.
Everybody we worked with was friendly and professional. We will definitely be using U-Haul again.JAMES V.
I wasn't sure how much gas would use so I filled gas tank before starting trip. It was 1/4 tank start of gas at pickup location. I put in $100.00 of gas and ended up using little of it on trip back and forth. I think it would have been fairer for client if tank were full and then after using would return with full tank. Not sure would actually use this facility in future moves.MELINDA JO M.
El cliente no dejó un comentario.Duncan James L.
I called to secure 3 storage units days before our travel date of Saturday, November 6, 2021. Spoke on Monday, November 1,2021. to Jacqui to secure 3 units. She was pleasant; however, little knowledge of how to rent units with someone in the back ground giving her direction. Received an e mail confirmation for only one unit, called again spoke to Kyle with my concern of only on confirmation on 3 units. Kyle assured me that I was "all set" for our arrival on Nov 7th. Arrived Saturday, presented my reservation number and the worker saidthat we did not have a reservation. The attendant seemed very distracted, no concentration and "out to lunch". The second attendant wasn't much better. Very disconnected and not helpful. Inside restroom just nasty. Asked if they wanted to inspect our return truck and mileage. The response was "no we don't worry about that". Storage units poor, trouble closing and getting lock on door. Uhaul truck blocking access to unit 145 .. attendants no idea how to more the company owned truck. This is very disappointing, not a good impression of folks moving into the state. Not a good representation of Uhaul very sad and management should step up and make some major changes.Beverly C. | First Impressions
Seemed to be a bit understaffed.Sandra L.
El cliente no dejó un comentario.DALLAS T.
The equipments are reliable and clean. The staff are very helpful and kind.Benjie M.
El cliente no dejó un comentario.GENE B.
El cliente no dejó un comentario.STEPHEN K.
I don't know what else you need to do.ROBERT JOHNSON K.
The pickup was quick and easy!ROBBIE M.
I had issues checking in with the app, but the staff inside helped me to get everything completed. Other than that, it was seamless.RANDI H.
Kyle was kind and patient.MELISSA MARIE H.
Great customer service, truck was ready as scheduled. Truck was clean and drove without any problems. Staff at this location were exceptional and friendly! We highly recommend Blizzard Drive Uhaul.WILLIAMFRANK D.
Easy pick up and return, equipment was in great working conditionBILLIE JO L.
El cliente no dejó un comentario.thomas P.
El cliente no dejó un comentario.TRACY BRET L.
El cliente no dejó un comentario.BERLY EUGENE JR F.
Try getting the mileage on the truck right. Stood there for 30 min trying to get that correct. Also the truck was on the repair list. Door fell apart while using truck hurting my shoulder. Got a very small discount and told well I won't charge you the mop out fee. Acted like I didn't deserve anythingJASON J.
El cliente no dejó un comentario.ROBERT DOUGLAS M.
The store demanded the truck back even though I had paid for it and was needing it longerROGER DALE S.
I was accidentally double charged. I returned 30 minutes after the time I said I would be so system charged for 2 days. They are supposed to be refunding me for 1 day, but it has been 2 weeks and nothing yet.VICTOR BERTRUM L.
Very satisfied with the experiencelisa B.
great help in hooking up and I was in and out with no issuesJAKIE G.
El cliente no dejó un comentario.Trena C.
Everything from picking up to dropping off went smooth. Staff was very friendly and helpful.HEATHER CAROL R.
Extremely satisfied with the level of service. Was friendly and helpful and will use this location again. GraciasSHIRLEY KAY J.
El cliente no dejó un comentario.Joseph B.
El cliente no dejó un comentario.EDDIE P.
El cliente no dejó un comentario.Malcolm C.
Go over braking/downshifting of a truck with an automatic transmission.KENNETH K.
El cliente no dejó un comentario.MICHAEL SWAIN P.
The pickup was great. Very pleasant experienceDawn A.
El cliente no dejó un comentario.JOEL Z.
El cliente no dejó un comentario.MICHELLE RENA B.
El cliente no dejó un comentario.GEORGE F.
After an initial scheduling/material problem our hitch got installed in a timely manor. We are happy with the install.Tim C.
We had an all around good experience from friendly folks at the Blizzard arrive location, nice clean well appearing truck, good guys from MoversRUs to help load the heave stuff and friendly staff.Donna C.
El cliente no dejó un comentario.Darren H.
Staff was pleasant and truck was ready. I do wish I had asked a staff member to show me all the electronic features for playing music by bluetooth, use of the outlets, etc. An easy instructional card would be helpful. ¡Gracias!JENNY K.
El cliente no dejó un comentario.Harold J.
El cliente no dejó un comentario.Josie G. | First Impressions
Rented a pickup, it fulfilled my needs.CHARLES RAYMOND B.
Very nice and well maintained lot. Staff were super helpful.Bradley W.
There was no dolly. Even though i asked for one onlinePatricia C.
El cliente no dejó un comentario.Albert V.
El cliente no dejó un comentario.Debra H.
El cliente no dejó un comentario.LYNN J.
I am not sure the gentleman who helped me but he went above and beyond for me. I was so appreciative and was satisfied.Taylor P. | First Impressions
The guys working there this Sunday we’re incredibly accommodating considering difficulties on my reservationJON T. | First Impressions
El cliente no dejó un comentario.joseph w. | First Impressions
I love south side uhaul, they are always friendly, very helpful and great customer serviceCandy Kiss P. | First Impressions
The service was terrific. Mr. Thompson was thorough and gentleman .DAWN T. | First Impressions
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