Customer Reviews for U-Haul Moving & Storage of Southside

3,736 reviews

1420 Blizzard Dr   Parkersburg, WV 26101
(Across from Parkersburg South High School)

(304) 485-6220

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(304) 485-6220

1420 Blizzard Dr
Parkersburg, WV 26101
(Across from Parkersburg South High School)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I was informed that if I brought the trailer back outside hours I would be charged additional $20. Not sure what difference that would make so I had to make another trip into town to drop off the next day.

Kenneth W 
Rating:
4.0

my only thing is when I called to confirm because a friend of mind the week before had reserved a truck only to find out when they showed up there wasn't one for them. they had to change plans which wasn't easy. any way when I called I didn't get the local location even though I called that number.

Mary Z 
Rating:
5.0

The gentleman I interacted with, Kendrick, was amazing. He was knowledgeable and polite, I thoroughly enjoyed my interaction with him. The truck was a dream to drive, clean and worked perfectly.

Brian S 
Rating:
4.0

The 20 ft truck transmission needs to be fixed. It struggled getting into reverse several times.

Robert C 
Rating:
5.0

Customer did not leave a comment.

Cecilia H 
Rating:
5.0

Customer did not leave a comment.

Robert D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Helen O 
Rating:
5.0

Great service

Michael S 
Rating:
4.0

The one and only issue that I was disappointed in was the passenger window crank was not there. The gent at the check in was very polite both check in and checkout.

Lorena W 
Rating:
2.0

They never told me they were charging me to drop off after hrs 20.00. Called and complained about that and that I took pix of gas Guage when I left and when I returned it was the same but paperwork did not match. GM was to call me about my complaint and have not heard back from them. I am traveling and haven't had time to call them due to time difference. Pissed off!

Rhonda m 
Rating:
5.0

Customer did not leave a comment.

jason l 
Rating:
5.0

Customer did not leave a comment.

Michael S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Angie D 
Rating:
5.0

Staff was very helpful!!!

John G 
Rating:
5.0

Very well lit for an after office hours return. Easy and seamless.

Ashton P 
Rating:
5.0

The young lady who took care of me and her associates were very helpful and professional

Stephan H 
Rating:
4.0

You need to have more customer parking at this location. It was very over crowded. The original truck was blocked in as well. We had to use a different truck so the reserved furniture pads weren't in it, but we were not charged for them. Staff was friendly, helpful, and knew what they were doing.

Dara W 
Rating:
5.0

Customer did not leave a comment.

Gregory D 
Rating:
5.0

Customer did not leave a comment.

Tammy P 
Rating:
5.0

Sales t was m was perfect ⭐️ Equipment was well maintained ☑️ This Blizzard Drive branch - Parkersburg WV Is top shelf - that goes beyond customer expectation Thank you Rev Frank Miller

Frankie M 
Rating:
5.0

Customer did not leave a comment.

Shannon D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim M 
Rating:
4.0

I didn't operate truck so no opinion. I reserved 15 ft truck at Belpre location but days ahead of use, I received a call that 15 ft truck wouldn't be available. I was offered a much larger truck but maneuvering it in tight areas wouldn't work so I was sent to another location. Why make a reservation? $67 for 2 hour use of truck is a ridiculous price! Thank goodness an employee was there to check truck back in to avoid a $20 overnight fee! I will price other moving companies for my next move!

Karen H 
Rating:
4.0

Customer did not leave a comment.

joanne h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon D 
Rating:
5.0

Customer did not leave a comment.

Christina S 
Rating:
5.0

Customer did not leave a comment.

Courtnie R 
Rating:
5.0

Great service. They even stayed past the closing time to serve everyone waiting.

Stanislav K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN R  |  Online Move In 
Rating:
5.0

I was treated very well and very professional. Maybe I was lucky because there weren't a lot of customers at the time. Nut I must say everything was great!!

Paul P 
Rating:
5.0

Customer did not leave a comment.

Lorrie C  |  Overall Experience 
Rating:
5.0

The customer service at this location is one of the best

Desmond S 
Rating:
5.0

Customer did not leave a comment.

Tracy H 
Rating:
5.0

Customer did not leave a comment.

Shelia R 
Rating:
5.0

Hayley was excellent, and very helpful and understanding with all of questions!!

Madaline L 
Rating:
5.0

Customer did not leave a comment.

Christopher L  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DELBERT C 
Rating:
5.0

Customer did not leave a comment.

Douglas K 
Rating:
5.0

Love this location always a great experience!! Do not recommend self check in will always just go inside.

ANGELA C 
Rating:
5.0

The staff at the Parkersburg pickup location was very friendly and cooperative. After driving the vehicle about 100 miles, a message came on the dashboard to "SERVICE TRACTION CONTROL". The vehicle still ran fine, and no roadside assistance was needed. However, I did report this condition to both the pickup and drop off locations. Hopefully this condition was addressed.

John P 
Rating:
5.0

Very nice and helpful employee that checked us in. He definitely helped us out and made our experience with u-haul great and our journey smooth and worry free. To help the next customer, maybe have an extra person working to help. It was a Saturday morning and it was busy with just one guy working.

Brenda P 
Rating:
5.0

Customer did not leave a comment.

Andrew G 
Rating:
5.0

Customer did not leave a comment.

Bryce C 
Rating:
4.0

Customer did not leave a comment.

steve b 
Rating:
1.0

No one available

Lee I 
Rating:
5.0

I was told to fill the gas back to 5/8 a tank when I returned it. When I got to the truck I had less than half in the tank. Had to return it with more fuel in it than when I got it! I was in a rush and did not have time to go back in and ask as I had 3 hours to pack the truck and start my cross country journey. Disappointed with that aspect of things. Other than that, this location and employees were fantastic.

Kyle M 
Rating:
4.0

Customer did not leave a comment.

Darren P 
Rating:
5.0

Customer did not leave a comment.

Joel Z 
Rating:
4.0

Customer did not leave a comment.

Tyler B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joyce m 
Rating:
5.0

The young man I dealt with was extremely helpful and pleasant. I will definitely be back when I need to move anything 💯

Kathy W 
Rating:
4.0

Customer did not leave a comment.

Paul W 
Rating:
5.0

Customer did not leave a comment.

kaci r 
Rating:
5.0

Well not very happy! I requested online that was towing a Ford F150. It said the auto trailer would work! Well it did not! The wheel base on the ford is too long for your trailer. I returned immediately after it didn’t work! They still made me pay for the day. I needed to haul a truck from WV to PA I ended up renting a car that cost 3 times more!

Gerald t 
Rating:
5.0

Really did like the Newer Type Pickup Trucks especially when at a stop the vehicle turns its self off and when accelerate it starts back up, that is big savings to custmoees.

kenneth s 
Rating:
5.0

Make sure when hitches are ordered that they have the hardware

DAVID B 
Rating:
5.0

Customer did not leave a comment.

Scott M 
Rating:
4.0

Service was amazing and friendly and very helpful

Deanna S 
Rating:
5.0

Customer did not leave a comment.

Jason G 
Rating:
5.0

Customer did not leave a comment.

Shannon D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher K 
Rating:
5.0

Customer did not leave a comment.

Cortney G 
Rating:
1.0

Office representative was unprepared and extremely rude. He attempted to give me a 16 inch ramp with a 24 inch refrigerator dolly. When I pointed this out he rolled his eyes and got the correct ramp. This is just an example of his attitude. Also, a $95 “convenience fee” for reserving a truck online was not very convenient to pay.

Andrew W 
Rating:
5.0

Customer did not leave a comment.

William M 
Rating:
5.0

There was a hole in the roof and our mattresses got pretty wet. The back tires are bald on the truck, the vehicle slipped about as it was wet out. Last time I rented from here, an alarm light went on as I was leaving, about 2 miles from the rental location, (it had no oil) I had to bring it back and get a new one... Confidence is getting low at this point

Melissa L 
Rating:
5.0

Customer did not leave a comment.

Ronald N 
Rating:
5.0

Customer did not leave a comment.

Dan D 
Rating:
5.0

Helpful staff.

GERNON E 
Rating:
5.0

Customer did not leave a comment.

Ronald N 
Rating:
4.0

The female and male employees at this location went above and beyond. They were great. The location in Marietta OH, which is closer to my home will NEVER see my business. Karen (actual manager name) is awful to customers and employees.

Timothy J 
Rating:
5.0

Customer did not leave a comment.

Patricia C 
Rating:
5.0

Customer did not leave a comment.

Peggy P 
Rating:
5.0

Very polite and help full.

Harold P 
Rating:
5.0

Everything was great no improvements needed

dennis c 
Rating:
5.0

Customer did not leave a comment.

Peggy t 
Rating:
5.0

Customer did not leave a comment.

Chrysta H 
Rating:
5.0

All was great

Mike S 
Rating:
5.0

The drive up storage facility is not drivable unless you are in a small car. Any size rental can’t make it through the maze of rental trucks in the storage area. This should be addressed.

CHAD H 
Rating:
4.0

Customer did not leave a comment.

ALAN H 
Rating:
5.0

Everything went smoothly. The staff was pleasant and helpful.

Michael O 
Rating:
4.0

The rear door to the 5 x 8 trailer was bent at the bottom making it hard to close but it worked well for the entire trip from WV to LA.

Terry R 
Rating:
5.0

The guy that waited on us was so nice

Robert C 
Rating:
1.0

You’re attempting to charge me for damage that didn’t happen on a truck that didn’t get checked prior to my rental. Never will I ever use U-Haul again.

john w 
Rating:
4.0

Customer did not leave a comment.

Kevin B 
Rating:
5.0

Customer did not leave a comment.

Michele K 
Rating:
5.0

Always quick and easy, everyone nice and helpful

Dale H 
Rating:
5.0

Great service

Ronald N 
Rating:
5.0

Customer did not leave a comment.

Wood C 
Rating:
5.0

Customer did not leave a comment.

SHERRY M  |  Overall Experience 
Rating:
5.0

Make sure there is fuel in the tank of the trucks, because I was told there was a quarter tank, but at best it was an eighth of a tank and I had to get fuel.

Robert F 
Rating:
5.0

Customer did not leave a comment.

Bruce B 
Rating:
4.0

I asked for a month of free storage, when I got to Georgia, was not available, had to pay a months storage of around 200 dollars. And then requested drop off in Thomson Georgia. Confused when dropping off trailer, no help to remove trailer! Just some cost I didn’t expect

Bryan M 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
5.0

Customer did not leave a comment.

Matthew W 
Rating:
5.0

Customer did not leave a comment.

Mobusher M 
Rating:
5.0

Way to expensive

JOHN R 
Rating:
4.0

Customer did not leave a comment.

Chastity M 
Rating:
3.0

Well I was charged for blankets and they was not in truck they forgot them. And I was charged for stuff I never understood like 51 dollars on return of truck. You need to update your drop off points in man. It is at huff junction at mountain mart village. Beside advance auto not beside school in man.

John G 
Rating:
3.0

Had to enter the store to get an employee for assistance, (drop off). Personnel were helpful, once they knew I was there.

dan c 
Rating:
5.0

Customer did not leave a comment.

SCOTT C 
Rating:
5.0

Compared to other storage unit in the area these are way over priced. Almost double the cost of others around.

Chastity H  |  Online Move In 
Rating:
4.0

I had to fix the tail light because the bulb was bad in it

Haley T 
Rating:
5.0

Great service

Mark K 
Rating:
5.0

Thank you

Rick F  |  Overall Experience 
Rating:
5.0

Nice staff. Helpful

Lori H 
Rating:
5.0

Everything was handled excellent and very helpful employees. Loved all the supplies you offered, tv covers, mattress covers, packing papers, tape etc. The boxes for clothing were very sturdy and strong. Was less stressful move because of uhaul. Thank you for your company. Nellie

Nell J 
Rating:
5.0

Customer did not leave a comment.

Richard G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tony G 
Rating:
5.0

Great service

Chester P 
Rating:
5.0

The men at u haul were great friendly and very efficient

Elsie D 
Rating:
5.0

Great service

Mark K 
Rating:
5.0

Great staff!

carri p 
Rating:
3.0

Thought it was odd that the last 4 rental contracts were various places in the vehicle. And the windshield was ridiculously dirty, not just a smudge, but like sticky coffee spots and gps suction cup marks like 10 different places

HUNTER F 
Rating:
3.0

My second motorcycle trailer rental in a month. Both trailers were dirty on the inside with debris. Screws, rocks, garbage, etc.. It's not that difficult to run a broom when equipment is returned.... My 2nd trailer the female attendant actually showed me a new way to hook up my chains by not twisting but hooking the excess into the other end, I always twisted but like this method better. She also wore gloves to hook up the trailer and was dressed for the weather. None of the other attendants did. Gloves may not be required but they sure do make it easier on the hands and less injuries. I'd still recommend Uhaul and will use myself and this location as some debris/garbage isn't a world ending experience, I'm just not used to it when I rent a trailer. I always rented at the Pine St. location in Zanesville Ohio and never experienced this there. We moved last year so no choice but to use this one.

Ted T 
Rating:
5.0

Customer did not leave a comment.

Margie N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

billie c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele R  |  First Impressions 
Rating:
5.0

I will use again!

Angela B  |  Overall Experience 
Rating:
4.0

Thank you helpful and friendly

Timothy H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candy K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew B  |  First Impressions 
Rating:
4.0

ONLY PROBLEM I HAD WAS I TRIED TO CALL THEIR LOCAL NUMBER ONE DAY A COULE OF WEEKS AGO AND NO ONE EVER ANSWERED. I CALLED AT LEAST THREE TIMES IN ONE DAY. QUESTION WAS ABOUT AVAILABLITY OF A DUMPSTER!!!

JERROLD W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodney j  |  First Impressions 
Rating:
2.0

the gentleman checking out was the absolute worst. taller man, beard and brown hair. complained about his divorce after we asked him why our truck that we reserved was given to someone else. get rid of that guy!

christopher s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlene B  |  First Impressions 
Rating:
5.0

Very nice and helpful staff

Misty W  |  First Impressions 
Rating:
5.0

My move from Florida to WVa was a challenge. The folks at Uhaul were a big help all the way thru. Thanks

Russell H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allisson w  |  Overall Experience 
Rating:
5.0

We moved back to the area and needed somewhere to store our stuff while we looked for houses. The storage unit I originally reserved wasn’t big enough, but thankfully the guy who was working that day was nice enough to help us find a different storage unit that would work better for the amount of stuff I had. Everyone I’ve encountered at this facility has been friendly and helpful with anything I’ve needed when it comes to storage unit needs or truck reservations.

Danielle K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert R  |  First Impressions 
Rating:
5.0

Courteous, experienced, professional and thorough

Deanna C  |  First Impressions 
Rating:
5.0

Only issue was that my address change made on my online account did not transfer for the local billing. Had to call the local office.

NICK R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nelly V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Milissa P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George M  |  First Impressions 
Rating:
3.0

It took four two bedroom units to store my four bedroom house they will not store what they say they will

Daniel P  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Theodore W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Teresa W  |  Overall Experience 
Rating:
4.0

The only thing that made it difficult with this rental was they parked the huge trucks in front of my unit and it made it extremely difficult to access my unit with my vehicle to remove my processions

Selena M  |  Overall Experience 
Rating:
5.0

One of the nicest staff I have had the pleasure of working with.

Rick R  |  Overall Experience 
Rating:
5.0

Very helpful, friendly service!!

REBECCA K  |  Overall Experience 
Rating:
5.0

Awesome team & service

Charley J  |  Overall Experience 
Rating:
5.0

As always, excellent service and helpful staff! Always went above and beyond!

Andrew F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George M  |  First Impressions 
Rating:
4.0

My only complaint had to do with the parking of the rental trucks. They were constantly parked in the gated area blocking the isles. Additionally, customers would return trucks and leave them parked- side by side in the driving lane to exit the facility and we would have to sit and wait in our car for someone to come clear the driveway.

kathy e  |  Overall Experience 
Rating:
5.0

The staff was very helpful when I selected my storage unit and again when I had to get a refund. Thanks

Christie S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICK R  |  First Impressions 
Rating:
5.0

EVERY ONE WAS POLITE AND COURTEOUS, THE WHOLE PROCESS WENT SMOOTHLY.

JERROLD W  |  First Impressions 
Rating:
5.0

I'm very pleased with my experience with U-Haul. The assistant manager was amazing!! I appreciate all of their help!!! I will definitely recommend U-Haul on south side to everyone who I know,to use them.

JENNIFER C  |  Overall Experience 
Rating:
5.0

I’d recommend U-Haul storage to everyone, the staff treated me extremely well .

Tracey B  |  Overall Experience 
Rating:
1.0

I went to order a 10 by 25 storage unit and every storage . 6 of them was all leaking. So I had to get a refund on my money of a 150 some dollers. Because my whole house is going into the storage building I could not rent the storage buildings because they all had water leakage

Wilma L  |  Overall Experience 
Rating:
3.0

Mr Ayers was slightly rude outside before I made my way into the building, comments about a customer's attitude should be kept to oneself especially if you're a member of management.

Courtney S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deena R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danean F  |  First Impressions 
Rating:
5.0

Good

Deena R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

teresa m  |  Overall Experience 
Rating:
5.0

For this area price comparison per unit cost is too high. Especially for supposedly climate control inside unit. Could see outside back wall, obvious rodent/vermin issues. I always use free month then move to more reasonably priced/competitively business Staff had to remove rubbish from unit. Staff was, for Parkersburg unit, fantastic per usual. This facilities' staff have always been exceptional every time I have used them over the years.

Charlotte J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice K  |  First Impressions 
Rating:
4.0

Roof in one of my rental units looks like it had leaked or will leak

JUSTINE A  |  First Impressions 
Rating:
5.0

Staff went above and beyond to help. Exceeded all expectations.

Andrew F  |  First Impressions 
Rating:
4.0

The staff was extremely friendly and helpful. The facility was being updated so the gate wasn’t always locked/secure. But over the last month the gate has been closed and secure

Steve J  |  Overall Experience 
Rating:
5.0

Everyone with whom I came in contact was pleasant and helpful. Unit was clean and available as indicated on the website.

teresa m  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

rebecca b  |  Overall Experience 
Rating:
4.0

Everything worked out well--no damage to any items--I was worried about the heat buildup but things seem OK. A new experience for me. Definitely preferable to storing it at my house until my daughter was ready to move.

Julie Z  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rebecca b  |  First Impressions 
Rating:
5.0

The only issue I had was that I was put in the wrong unit to begin with. But the staff helped me get into the correct size unit and when they mistakenly cut the lock off my unit it was immediately replaced and I was notified the same/next day.

Tara C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lorrie C  |  Overall Experience 
Rating:
2.0

Came already rented a truck and. Storage unit.. while coming back to put stuff in storage realized I'd need another unit.. the kid that was working acting very irritated that he had to help me. Then I was going to rent a pickup truck, and he was so rude that I said forget about it and left

ROBERT B  |  First Impressions 
Rating:
4.0

Only problem I saw is rat feces in the unit. And also how the prices kept going up. Other than those 2 things it wasn’t bad.

ELIZABETH L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caitlin G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dennis R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dennis R  |  First Impressions 
Rating:
1.0

Park lot was ice and snow and nothing was down about try to get it it was hard get to it was cover with snow and ice and they did not put down no salt out buy the unit and hard to walk on in and out of something need to be down about it

Brian C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James F  |  First Impressions 
Rating:
4.0

None

KEVIN M  |  Overall Experience 
Rating:
1.0

That was my worsted experience ever with uhaul.in 10yesrs

Judy S  |  Overall Experience 
Rating:
1.0

They have rats in their storage and expect you to still pay to hold your belongings which is trash.

Triston F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

candice b  |  Overall Experience 
Rating:
2.0

Customer service was awful. The Sunday staff need to be taught how to interact with customers. No one ask if we had been helped. The guy at the counter said maybe 3 word during the entire transaction. Had to ask about the free lock that was advertised online. I was charged for all the mileage, when the add on line said first 30 miles where included in fees any miles after the first 30 were .69 per mile. What’s up with that, Uhaul?

Wendy C  |  First Impressions 
Rating:
1.0

I called to secure 3 storage units days before our travel date of Saturday, November 6, 2021. Spoke on Monday, November 1,2021. to Jacqui to secure 3 units. She was pleasant; however, little knowledge of how to rent units with someone in the back ground giving her direction. Received an e mail confirmation for only one unit, called again spoke to Kyle with my concern of only on confirmation on 3 units. Kyle assured me that I was “all set” for our arrival on Nov 7th. Arrived Saturday, presented my reservation number and the worker saidthat we did not have a reservation. The attendant seemed very distracted, no concentration and “out to lunch”. The second attendant wasn’t much better. Very disconnected and not helpful. Inside restroom just nasty. Asked if they wanted to inspect our return truck and mileage. The response was “no we don’t worry about that”. Storage units poor, trouble closing and getting lock on door. Uhaul truck blocking access to unit 145 .. attendants no idea how to more the company owned truck. This is very disappointing, not a good impression of folks moving into the state. Not a good representation of Uhaul very sad and management should step up and make some major changes.

Beverly C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah S  |  Overall Experience 
Rating:
4.0

The guys were always nice if I needed help with anything. Never had any problem.

Sarah D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josie G  |  First Impressions 
Rating:
1.0

Never any room to move a vehicle through. Brush overgrown in backside and rubbed against vehicle. Storage units are in disrepair and locking mechanism are not in good working order.

Albert V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendall K  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mary S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthanetta T  |  Overall Experience 
Rating:
5.0

I am not sure the gentleman who helped me but he went above and beyond for me. I was so appreciative and was satisfied.

ADAM P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George M  |  Overall Experience 
Rating:
5.0

Very ⏩ friendly staff. The times I've used uhaul has always been a big help to me

Deborah p  |  First Impressions 
Rating:
5.0

The guys working there this Sunday we’re incredibly accommodating considering difficulties on my reservation

JON T  |  First Impressions 
Rating:
1.0

Our unit leaked, and our possessions were covered in mold and mildew. Everything smelled and is basically a loss. Staff seemed uninterested in helping other than to tell us to make an insurance claim. Customer service was disappointing. Even if we are able to recoup and rebuy, there are things in the unit that are irreplaceable (pictures, baby book, etc.). Even a tiny bit of empathy would have gone a long way.

ABIGAIL H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary S  |  First Impressions 
Rating:
5.0

Everyone in Parkersburg very nice and helpful

Anthony F  |  Overall Experience 
Rating:
5.0

Nathaniel was awesome...very helpful and knowledgeable! Helped get me in the best until for my furniture.

Anthony F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRELON H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jane S  |  First Impressions 
Rating: