Comentarios de los clientes para U-Haul Moving & Storage of Southside

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Southside

Clasificación general:

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Stephen T.
Clasificación:

El cliente no dejó un comentario.

laura F.
Clasificación:

I. The next day I went to the local store had trouble with the door of the 10 foot truck I rented. It slowed down my move by more than half a day. I tried calling my local store, where I rented the truck from, but no answer..only got the national call center. They emailed the local store to call me asap but no one called. I went the next day & they switched the truck out. I was pretty frustrated..BUT...when I returned the truck the boys at my local office made it right with me. I was quite satisfied.

John S.
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Had a great experience

Paula T.
Clasificación:

Very friendly staff.

Stephen M.
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El cliente no dejó un comentario.

Andrew V.
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El cliente no dejó un comentario.

Tim B.
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Everything was good.

Patrick R.
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Your one way is way pricing is way too high. Pick up and return same store is very fair.

Justen S.
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El cliente no dejó un comentario.

Patrick A.
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El cliente no dejó un comentario.

Donald H.
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El cliente no dejó un comentario.

Tim W.
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Check in app is horrible. I used the app in a futile attempt to to avoid going inside where no one wears masks - even during a pandemic peak - and yet I still had to go inside. Again, horrible app.

John Y.
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The people were very friendly and helpful

Donald S.
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Place was simple thank you.

Ronald H.
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El cliente no dejó un comentario.

Tanya Lynn W.
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Your employer did a wonderful job he was fast, great customer service, and was very helpful.

Destiny H. | First Impressions |
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El cliente no dejó un comentario.

Joanna W.
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El cliente no dejó un comentario.

Terri B.
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El cliente no dejó un comentario.

Nathan B.
Clasificación:

I returned my trailer same day. No place on the lot to drop trailer due to vehicles stacked in the DO NOT BLOCK area. Site didn't check my trailer back into their system until 2 days later. Attempted to charge me for an extra day, because they failed to complete equipment checkin.

BRANDON ANDREW R.
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El cliente no dejó un comentario.

Ian H.
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El cliente no dejó un comentario.

JAY W.
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Great location with very friendly and helpful staff. They helped me from beginning to end during my rental reservation. Would highly recommend to anyone looking for hauling needs etc. Thank you, Jay Westbrook.

Keith Edward C.
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Owner made me feel completely comfortable and it experience was great.

John F.
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El cliente no dejó un comentario.

Mark D.
Clasificación:

Keep up the great work!

Jeffrey Stuart W.
Clasificación:

El cliente no dejó un comentario.

Gary R.
Clasificación:

El cliente no dejó un comentario.

becky R.
Clasificación:

El cliente no dejó un comentario.

JAY M.
Clasificación:

El cliente no dejó un comentario.

Carolann S.
Clasificación:

El cliente no dejó un comentario.

cheryl B.
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Everything went perfect. Staff was very eager to answer all questions and were professional

Steven Andrew J.
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Very friendly and helpful. A+++

Danielle B.
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Service was great and the gentleman we dealt with was very friendly and informative!

Kathy B.
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The truck was great. Well maintained in perfect condition. Got everything in one trip!

Kristi Joy H.
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I think if you return the equipment 2 days early, you should receive a credit to your account.

Candy Kiss P. | First Impressions |
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I love south side uhaul, they are always friendly, very helpful and great customer service

jospeh R.
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El cliente no dejó un comentario.

Donovan H.
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El cliente no dejó un comentario.

Ronald C.
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Great Service, use this location year round for rentals and propane for Motor Home.

Carl A.
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They took so long to get on the phone. I had to call back several times, with a timing issue. I did get it back before time, but I wasn't 100% certain that we would.

IAN PATRICK H.
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Quick drop off time...appreciate the promptness!

Joshua S.
Clasificación:

El cliente no dejó un comentario.

Mark D.
Clasificación:

El cliente no dejó un comentario.

Connie D. | First Impressions |
Clasificación:

The staff at the Southside facility is superior. From the moment I walked in the door and asked how I should make my move and get back to Parkersburg they had all the answers I needed. The help at Southside was so important to my overall move. Thank you guys so much and I'm glad to be storing with you.

Tina Lynn K.
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My only issue is the staff did not wear masks. Under the governor's order, masks are to be worn inside buildings. Otherwise, I have no complaints.

Dalena H.
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Thank you for friendly and great customer service! I'll be back I'm sure....

Michael Anthony B.
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When the reservation is made in advance and safe move is declined DO NOT CHARGE THEM FOR IT. I declined it and was still charged the $14 dollars for it even after reservation was made in advance of what all services i wanted

jason F.
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El cliente no dejó un comentario.

Wood County C.
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El cliente no dejó un comentario.

Richard P.
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El cliente no dejó un comentario.

Benjamin O.
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El cliente no dejó un comentario.

Susan B.
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Super friendly.

becky h. | Overall Experience |
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Great people! Sad to go but will definitely use again!

Martha B.
Clasificación:

Better parking lot.

KEVIN R.
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El cliente no dejó un comentario.

Stephen S.
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El cliente no dejó un comentario.

Gregory M.
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Paul and his son were most helpful and the made the experience seamless.

Ruth K.
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El cliente no dejó un comentario.

Mandy B.
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Much better experience than Aaron's in Vienna. They were rude and not helpful

Nathan F. | First Impressions |
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Outstanding service, the employee was very professional and personal with my situation and help me in every way possible. This employee would be the main reason I would continue to use the uhaul service over any other.

Patricia B.
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El cliente no dejó un comentario.

gernon E.
Clasificación:

El cliente no dejó un comentario.

Stephen E.
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El cliente no dejó un comentario.

Thane T.
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Retuning the truck was fast and easy. Clerk was very pleasant.

Suzanne H.
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El cliente no dejó un comentario.

David R.
Clasificación:

The only thing that needs improvement is the online check in the website wouldn't accept the verification number that was emailed to me. But they took care of it at the center in just a few seconds. Employees were very nice and helpful, in and out in no time. I have never been disappointed at the location, they are quick and make sure everything goes smoothly. Thanks uhaul!!!

Douglas H.
Clasificación:

the 26ft truck that I rented got about three miles to the gallon which is far less than advertised a while I don't expect moving trucks to get great mileage I was very disappointed in the amount of gasoline that I had to put in to fill the truck back up for the short distance that I drove. It shouldn't cost $20 to drive 20 miles plus the dollar a mile and the rental.

Stephen M.
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El cliente no dejó un comentario.

Rhonda J.
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Drop off location was very full when I arrived. No room for truck

robert f. | First Impressions |
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easy in easy out

Sean H.
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Keep up the good work. Paul was very helpful the minute I walked in. My Brother in Law received the same treatment on his rental there as well. Thanks for the help!

Heather S.
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El cliente no dejó un comentario.

Michael C.
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The employees were very courteous and helpful. Very fast check-in.

Gary M.
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El cliente no dejó un comentario.

DANA EUGENE F.
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El cliente no dejó un comentario.

Benjamin W.
Clasificación:

Sort out the POS system.

Karen J R.
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Great service as always.

Claude W.
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El cliente no dejó un comentario.

KEITH M.
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Best service I have ever gotten at any U Haul ever...The folks were VERY helpful and the vehicle I rented was nearly new and extremely well cared for. Keith Mayhugh Rednine11@yahoo,ciom

Susanne A.
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El cliente no dejó un comentario.

Bryan D.
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El cliente no dejó un comentario.

Patrick F.
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El cliente no dejó un comentario.

James F.
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Very easy entrance and exit. Paul was very helpful in making the drop off fast and easy.

Donald Ray S.
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El cliente no dejó un comentario.

alice L.
Clasificación:

We found the customer service upon pick-up and return to be refreshingly wonderful. Nice people being nice to customers; a dying concept. The trailer we borrowed wasn't exactly clean, but we have no complaints at all. Thanks - we will definitely call if we ever need your service again.

Patricia C.
Clasificación:

I've been utilizing this location since 2000 and have NEVER had a bad experience. This time was no different. I reserved a pick up, it was raining. Told them what I was getting it for, they immediately suggested a van. Same price. I had so much fun driving that thing around! So glad they suggested it!!!

Fred H.
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Quick and easy at pickup. Employee was friendly and professional

Douglas G.
Clasificación:

El cliente no dejó un comentario.

Victoria M.
Clasificación:

Make sure you check the truck for leaks if it is raining that day. Maybe have an extra truck that isn't reserved for things like leaking trucks.

Amy L.
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El cliente no dejó un comentario.

Kenneth M.
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Continue what you are doing. Great people to deal with and talk to. Thanks.

Stuart D.
Clasificación:

The service was excellent & staff was very helpful & friendly. They make pick up & returns easy.

Denise N.
Clasificación:

Best guys ever. Very helpful. Give them A+

Douglas H.
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Everyone was friendly and helpful and would definitely recommend this location!

Cathy G.
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They could use a few more people working on a Saturday morning.

Fernando O.
Clasificación:

El cliente no dejó un comentario.

steve E.
Clasificación:

Give me a truck that works.

Autumn R.
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The gentleman who took care of us was very informative about the equipment we rented and very pleasant to deal with after the long weekend we had already had. Thank You!!

Vickie M.
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Customer Service is excellent. I have rented from uhaull on Blizzard drive 4 times and the guys have always been courteous, helpful and get me on my way quickly.

melissa B.
Clasificación:

El cliente no dejó un comentario.

Ron S.
Clasificación:

Excellent service!!!!!!!!!!!!!!! Highly recommend!!!!!!!

Sarah J.
Clasificación:

El cliente no dejó un comentario.

Sherry L.
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El cliente no dejó un comentario.

Marco B.
Clasificación:

Very happy with service, staff very friendly.

Samantha Raqual R.
Clasificación:

Nothing great service!

JEFFERY W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

HOWARD T. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

melissa g. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

LISA D. | First Impressions |
Clasificación:

Excellent staff.

Kody O. | First Impressions |
Clasificación:

Great staff

Jonathan M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jason R. | Online Move In |
Clasificación:

So incredibly easy to take care of something that is usually a logistical pain. Everything could be done from my phone, and it was really convenient that I could access my unit and return my truck event though it was past store hours. I called an employee a couple minutes past close to ask some questions and he picked up and stayed on the line with me for probably 20 minutes just trying to help me out. Great overall. Would absolutely recommend to friends.

sally l. | Overall Experience |
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El cliente no dejó un comentario.

john n. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

RANDALL F. | Overall Experience |
Clasificación:

w

TRACEY B. | Overall Experience |
Clasificación:

The employees were great.

William R. | Overall Experience |
Clasificación:

Very friendly and helpful staff. Clean and secure storage unit.

jenna s. | First Impressions |
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The location saved my opinion of u-haul. They made me feel secure and comfortable throughout the whole process, answered all my questions, and were generally a kind people.

kimberly s. | First Impressions |
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Very helpful and quick to help out

CHRISTINE S. | Overall Experience |
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Knowing my items were stored safely was great. The manager has been awesome... friendly and helpful.

Chasitiy S. | Overall Experience |
Clasificación:

The staff was extremely helpful, always going the extra step during my move. The facility is very clean and well maintained.

Michael L. | First Impressions |
Clasificación:

Very quick and easy

Joy S. | First Impressions |
Clasificación:

Very helpful and personable.

albert r. | First Impressions |
Clasificación:

Everything went good no problems, everyone was nice

Nakita G. | Overall Experience |
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expensive

connie m. | Overall Experience |
Clasificación:

Everyone was nice and helpful, but my furniture was covered in mold when I got it out of the storage building.

DAWN C. | First Impressions |
Clasificación:

The service was terrific. Mr. Thompson was thorough and gentleman .

Mary S. | Overall Experience |
Clasificación:

When I originally rented my unit I was told it was very secure because of the gate but that wasnt fixed for around a year. Any time I called or had to deal with staff they are rude.

Janet S. | First Impressions |
Clasificación:

Went above and beyond for me and it was appreciated.

tonya h. | Overall Experience |
Clasificación:

The customer services even on the weekends were excellent. Thank you!

Harry M T. | Overall Experience |
Clasificación:

I could not ask for a better experience.

DOUGLAS B. | Overall Experience |
Clasificación:

Gate was not fixed and stayed unlocked. Also opened my storage with out permission.. And parts gone from my quad that was in there yard!!!

Angie S. | Overall Experience |
Clasificación:

Very courteous and friendly service.

Michael R. | Reservation |
Clasificación:

The attendant was courteous and very helpful! Will definitely use their services again.

MEREDITH W. | Overall Experience |
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Inventory was,safe. Evidence of rodents, should spray more often.

Paul M. | Overall Experience |
Clasificación:

Manager was rude and failed to train staff properly.

CHARLES R. | Overall Experience |
Clasificación:

great people

Harold P. | Overall Experience |
Clasificación:

Staff was extremely helpful. Did all they could.

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