Customer Reviews for U-Haul Moving & Storage of Southern Hills

562 comentarios

9380 Mansfield Rd   Shreveport, LA 71118

(318) 686-7198

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(318) 686-7198

9380 Mansfield Rd
Shreveport, LA 71118

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

courtney W. 
Clasificación:
5.0

Great staff, great attitudes, and they made my day.

Patrick C. 
Clasificación:
1.0

There is an open customer complaint on the manager of the store. Refer to pending customer complaint.

Aryka W. 
Clasificación:
4.0

At today's fuel prices please double check the fuel gauge. Please again thanks for the very good working, well driving equipment. The Truck and Tow Dolly worked almost perfect. ( only problem was that lady in Shreveport who was very much nice and very polite & very Professional

Melissa J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaShonda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antionette O. 
Clasificación:
5.0

Keep doing what you doing great service

Daniel C. 
Clasificación:
5.0

Manager and employees are always Friendly and knowledgeable

Edward G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jody P. 
Clasificación:
5.0

El cliente no dejó un comentario.

willie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dion G. 
Clasificación:
5.0

Nothing everything was A OK, didn't have any problems, THANKS

Doris F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benard R. 
Clasificación:
3.0

The gentleman that took care of me was very professional and I regret not getting his name. He is an asset to you company.

mary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

meshell H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  First Impressions 
Clasificación:
5.0

The gentleman that assisted me was knowledgeable and efficient. He was very friendly.

Edward G. 
Clasificación:
5.0

I started the rental process online and completed check in at the counter. The process was simple, and I received my rental in no time. Mr. Mike and Sheena were awesome.

Shavon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH B. 
Clasificación:
4.0

All good.

leon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Georgia C.  |  Overall Experience 
Clasificación:
5.0

We have rented many u-hauls over the years and this was absolutely the best of the best from beginning to end. The young man that helped us was so very nice and helpful from checking us in, selling us some mattress covers , to taking our payment . He also explained how to show the existing damages and fuel on the email that was sent to my phone. It has been a little over a year since we rented several and u-haul wasn't that updated on their rentals. My two grandchildren in Shreveport will be going to LSU next Fall and I definitely plan to rent what we need from this location.

patricia K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kanekia B. 
Clasificación:
5.0

Could not have been better. Thank you Brandon.

Shelia J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candice M. 
Clasificación:
5.0

Good location for me.All employees were courteous and helpful.I have no complaints.

Irma m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mine J.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Renita M.  |  Overall Experience 
Clasificación:
5.0

Just wish I could of got my items but they got sold…

Rebecca J.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Frederick D. 
Clasificación:
4.0

They didn't have the truck I needed however the customer service rep got me into a bigger one and added a utility dolly. She was amazing.

Aviance S. 
Clasificación:
5.0

I will definitely rate this U-Haul A1. Servicio al cliente de excelencia. I have been dealing with U-Haul for a long time and are definitely the best. Thank you guys for everything!

Veronica F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Candice p.  |  First Impressions 
Clasificación:
5.0

Had the unit for 4 years, no complaints.

CHRIS C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Getonio C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quincy M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jasmine M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jath M. 
Clasificación:
3.0

I rented 24 furniture pads, a furniture Dolly, an appliance Dolly and two regular dollies. They didn't have any furniture pads when I got there except the six on the truck and no furniture Dolly. Their excuse was that they didn't have any but I pointed out that I made my reservation on Tuesday and they had a four days to make sure everything was with the order. They tried to send me to other locations to pick up what I needed. I told them I should have been called well before I came to pick up the truck. I had movers scheduled and had just come from staying with a family member in the hospital who has Covid pneumonia. Also, later I discovered I had $100 cash missing out of my wallet. There was five hundred in there originally to pay the movers and I had left my wallet on the counter to walk outside and get my phone never thinking I'd be stolen from. You should check the cameras for 9:15-9:45 am on Saturday the 15th to confirm this. It's not in my car. I paid with a credit card at the location and never pulled any cash out. I'm not happy overall with this experience. The black male employee tried to get the supplies brought to the store for me but the older white man just wasn't willing to go that extra mile. When the black man pointed out the blankets in the store, the older white man told him those were for sale. So he could've made this right, but chose not to. If this had been one of my employees treating a customer like this, they would've been fired on the spot.

Kelley D. 
Clasificación:
5.0

Thank you Jarvis for helping us!!

Valencia H. 
Clasificación:
5.0

Reserve a car dolly online the night before. Arrived at the location the next morning at 9:00 and was in and out in 15 minutes. The car dolly was in great shape and in good working order.

Duane B. 
Clasificación:
5.0

i can't recall ever having any bad experiences with U-HAUL. They have always been professional and courteous.

DEBRA T.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service!

Dekysha P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurence W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamika B. 
Clasificación:
5.0

Michael was awesome ! Great customer service! Thank you all!

jatori M. 
Clasificación:
5.0

Mr. Michael has the utmost compassion and consideration for his customers. Because of his customer service and care I will be coming back to this location.

Aryka W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phyllis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erika K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnnie H. 
Clasificación:
5.0

It was a great experience. Pick up and drop off were both amazingly quick and hassle-free. As a surprise benefit, I discovered that U-Haul's prices on accessories are really good! On the way to the location, I bought an adapter for my 7 pin wiring connection. It turned out to be a 6-pin. I had to buy the correct one at the U-Haul store- and it was $3.00 CHEAPER than the one from the big box store!

carl M. 
Clasificación:
5.0

Customer Service was excellent!

Torrence H. 
Clasificación:
5.0

Prices are a little high but security is good people are friendly location is convenient for me

Irma m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

suzette w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexi S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Juanita J. 
Clasificación:
5.0

Everything was excellent very good customer service. Nothing to improve in my opinion.

Felicia P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leroy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

mellisa m.  |  Overall Experience 
Clasificación:
4.0

Not much room to maneuver to get to trailers

Paul K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruthie W.  |  Overall Experience 
Clasificación:
5.0

No improvements are needed. I received VERY kind, friendly, and professional service & I'm much obliged!!!

Brenda M. 
Clasificación:
3.0

I had to pick up auto transport at a different location. This should be compensated !

Christopher K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin A.  |  First Impressions 
Clasificación:
5.0

Always very friendly and helpful

EDWARD G. 
Clasificación:
5.0

Morning and afternoon employees know their jobs. Pleasure to do business with this location, "IN and OUT" experience the best ever ! Keep up the good work. Will return in the future ! Gracias

Duane C. 
Clasificación:
2.0

Honestly the old Caucasian guy that works in the front is extremely rude, and does reacist things... I don't like him, my father told me not to get a storage unit there because he's experienced the same thing. That guy attends to talk to people any kind of way and he has an entitled attitude about himself, he's rude and racist.

felicia d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela P. 
Clasificación:
5.0

None.Excellent service.

LEONARD T. 
Clasificación:
5.0

Great service!

LATARIUS D.  |  Overall Experience 
Clasificación:
4.0

The employees are wonderful but the Uhaul app is trash! When its time to upload pictures it takes too long to accept a clear good picture and that becomes aggravating. I dropped off at 2:16am and wasn't able to complete drop off until after 3am thats ridiculous!

Anitra H. 
Clasificación:
5.0

Just keep up the good work

Rhoda G. 
Clasificación:
5.0

The manager was very helpful

Glenda N.  |  Overall Experience 
Clasificación:
3.0

I had reserved a trailer and appliance dolly but when I got to the location to pick it up there was no appliance dolly so I could not use the trailer without the dolly is I wanted to move a deep freeze and a refrigerator freezer

Catherine D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Beverly C. 
Clasificación:
5.0

I can't think of anything...the experience was amazing so just keep doing whay you are doing! This customer was very satisfied!!!

lacretia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emmanuel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lula R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miyana E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole B. 
Clasificación:
5.0

Management was nice & very friendly!

Kiara W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lekeidra P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawanna M. 
Clasificación:
5.0

Very helpful service. Unfortunately they did not have an appliance dolly.

Meg R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen R. 
Clasificación:
5.0

Very knowledgeable and very professional!!

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca S. 
Clasificación:
5.0

Nothing service was great, didn't have any wait time, would definitely recommend this U-haul location, very satisfied

Deborah S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deneisha M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bessie W. 
Clasificación:
5.0

Was a good experience all around. Nice customer service. Mike Thompson was extremely helpful and patient. He made so we were getting the correct sized trailer for our needs.

Eula W. 
Clasificación:
5.0

And Shanoa, I believe it spelled, was so nice. We had a great conversation, with my wife and I. She's very efficient in her job but a great people person. Definitely an asset to your company!!!

mark G. 
Clasificación:
4.0

We appreciate the available of the nice van that we rented!

Michael T. 
Clasificación:
5.0

Thank you, for the Great customer service Ms. Shenoa Mandigo, and making our moving experience go as planned you worked HARD and verrrry quick. I will continue to recommend this location and utilize this LOCATION ALLL THE TIME. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ SHENOA Mandigo your the best & have the BEST Locationbin Shreveport, La

Brigette Y. 
Clasificación:
3.0

Did not have the 20' Truck I reserved over 2 weeks prior/ Gave me 2 different drop off locations for Truck and Car carrier. ALL they kept saying was they were sorry.

Dorothy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwanna H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacquelyn K. 
Clasificación:
5.0

Nothing to improve! Mike was a DELIGHT to work with! We needed a truck ASAP at the last minute and this location was the only one open! Awesome, SH location!

Kristina D. 
Clasificación:
4.0

The system for returns after hours was not functioning properly and wouldn't allow me to complete my return online.

Rickey E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DeCarros A. 
Clasificación:
5.0

Everything was excellent thank you

Vicente A. 
Clasificación:
5.0

kep up th good wok

Evit B. 
Clasificación:
5.0

This location is definitely customer friendly! My entire experience was sweat-less made my reservation online and pick up was swift and smooth in and out within 10 minutes! Overall great staff and location

Diane D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RON M. 
Clasificación:
5.0

Appreciate the location close to home. Friendly staff willing to meet my needs, thank you!!

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy J. 
Clasificación:
5.0

Very friendly, professional, and helpful. A++++

JAY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trinity S. 
Clasificación:
5.0

The gentleman that helped me get my truck was wonderful! We enjoyed the visit while signing papaerwork!

Lisa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lewis J. 
Clasificación:
5.0

The store owners Chenora & Mike provided us with Great customer service. They were awesome.

Tiara P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clyde B.  |  Overall Experience 
Clasificación:
5.0

The staff is always very polite and helpful

Linda L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ASTRED A.  |  First Impressions 
Clasificación:
4.0

Did notice a couple cockroaches in the storage room I rented... plan on putting a roach motel in.

Jo B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARTESE B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eddie J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael K.  |  Overall Experience 
Clasificación:
5.0

I need to cancelled though. The stuff is ruin.

Sandra H.  |  First Impressions 
Clasificación:
4.0

What a great facility and the staff was awesome. They were always very helpful and friendly. Thank you for the great service.

Kelly P.  |  Overall Experience 
Clasificación:
5.0

Very nice, quick and easy, storage unit was clean.

ally r.  |  First Impressions 
Clasificación:
1.0

Our storage unit roof leaked and got a lot of our stuff wet we have not been contacted by the insurance we purchased

joel w.  |  Overall Experience 
Clasificación:
5.0

Need to make sure that rooms are dry after you clean them out. I had a few spots that had a little water in my unit, but I still was able to place my totes down first on the dry part of the room.

Leslie H.  |  Online Move In 
Clasificación:
5.0

Staff very friendly

Frances H.  |  First Impressions 
Clasificación:
5.0

If I need to rent anything, I will be back.

Cheryl S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda D.  |  First Impressions 
Clasificación:
5.0

The customer service Skills of the management (Shenoa Mandigo) and her team Member (Mike) were outstanding in all aspects. They were helpful with any issues that came up.. Highly recommend this location and staff for their professional attitude during my rental period. Well done !

billy w.  |  Overall Experience 
Clasificación:
5.0

Great facility, well kept with very friendly management and stafff

SCOTT S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Natasha P.  |  Overall Experience 
Clasificación:
5.0

We rented a climate controlled room while building a house, and couldn't be more pleased with U-Haul's building, security, ease of rental, and service!

Michelle M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nancy D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Misty K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service

David M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lorna S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W.  |  First Impressions 
Clasificación:
5.0

Thank you for a secure year. Nice staff.

Rosia H.  |  Overall Experience 
Clasificación:
5.0

Will go back any time

TORRIE A.  |  Overall Experience 
Clasificación:
5.0

Very nice and clean facility! Each worker we encountered was very professional and helpful

Jerry B.  |  Overall Experience 
Clasificación:
4.0

N/C

ANGELA B.  |  Overall Experience 
Clasificación:
5.0

Will use again

Walter W.  |  Overall Experience 
Clasificación:
5.0

This is about the 4th time using this location. And I wouldn't change the it for the world, this staff is very helpful and professional. Gracias

Bridgette H.  |  Overall Experience 
Clasificación:
4.0

Not sure why you are now sending me a bill for $155.90. I handed that check to the store owner ON TIME and was called back. I was handed the check back since I was moving out. What's the deal?????

JEANETTE O.  |  Overall Experience 
Clasificación:
4.0

During our remodel, it was necessary to store home furnishings. It was very convenient having this UHaul facility located so close to us.

Evon M.  |  Overall Experience 
Clasificación:
5.0

Great employees on staff

CHARLES W.  |  Overall Experience 
Clasificación:
5.0

excllent

Maketria A.  |  First Impressions 
Clasificación:
5.0

Very nice workers

TORRIE A.  |  First Impressions 
Clasificación:
5.0

a+

KENNETH L.  |  Overall Experience 
Clasificación:
5.0

They are the best

Lawrence G.  |  First Impressions 
Clasificación:
5.0

Mr Mike was very nice and informative.

Rosia H.  |  First Impressions 
Clasificación:
4.0

Moved in and got settled. Clean unit.

kaiser c.  |  First Impressions 
Clasificación:
5.0

Everyone was nice, facility was clean

Sacora L.  |  Overall Experience 
Clasificación:
5.0

I’m so happy to see there are some nice people in the world and helping me to put my things in place that i feels that it’s in safety place and I wanted to thank y’all that I’m with uhaul company.

gloria w.  |  First Impressions 
Clasificación:
5.0

Very kind people. Were a great help to me because my wife passed away & they were so understanding & helpful

JOHN A.  |  Overall Experience 
Clasificación:
5.0

I had such a great experience. The staff was awesome and very helpful.

celia e.  |  Overall Experience 
Clasificación:
5.0

Facility is well kept and secure!

COURTNEY L.  |  Overall Experience 
Clasificación:
5.0

Rented 2 separate facilitating a move from Houston Texas. Manager and staff alike were always friendly and cooperative, helping to make my transaction so much easier. Definitely use again.

Douglas K. D.  |  Overall Experience 
Clasificación:
5.0

Very helpful and a sincere concern to satisfy.

Doug D. | Reservación
Clasificación:
5.0

Nice experience

THERESA B.  |  Overall Experience 
Clasificación:
5.0

Professional and polite. Helpful and informative. Couldn't ask for a better experience, they are extremely friendly, fast and efficient!

keith m.  |  Overall Experience 
Clasificación:
5.0

The workers in the office was so friendly and made my move to Louisiana a pleasant one

john w.  |  Overall Experience 
Clasificación:
5.0

Every one was so nice and helpful! Yes I would use again and recommend to my friends and family! Gracias

FAYE M.  |  Overall Experience 
Clasificación:
5.0

Entire staff very professional

suzette w.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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