Firstly, too little vehicle maneuvering room. Secondly, I rented online at 1059am. The uHaul storage facilty rented it to someone else after 12pm, but before I arrived. When I arrived the other person was already in the unit. I was unable to find and gain access to another storage facility and ended up putting items on my front porch.
Francis B. | Online Move InCustomer Reviews for U-Haul Moving & Storage of Southern Hills
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was perfect, and all so yall gave me enough time to return U-Haul truck back in time.😊💯💯💯
Stephanie E.Everything was fast and easy
Yolanda J.The manager on duty was extremely helpful and so polite! We will definitely recommend and personally rent from this location in the future!
Laura T.Put refunds back on card ASAP from my deposit this store always says, it should be on there but it doesn't
Bridgette H.Overall my experience was very Satisfied great customer service and the app comes in handy in case of any last min changes will definitely tell a friend.
Ceirra J.Truck air conditioner kept shutting down going up hills and when driving in Mississippi and Louisiana, didn't have air conditioning on the hills with smoke from fires. Had to ride with windows down just to get some air and had to breathe in smoke. Got sore throat from breathing smoke.
Rajeania P.Good customer service!!!
ELNORA S.Fast and Reliable service!!!!
katima a. | First ImpressionsAwesome Mgt Mr Mike Thompson at Southern Hill Uhaul and staff
ASTRED A. | Overall ExperienceI made reservations for my storage but it wasn't in the system when I returned to move in it. Lucky I save it on my phone. Still waiting on me 43.00 return back to me on my card. Storage was to small for a 119. 00 a month.
Bridgette H. | First ImpressionsExcellent experience!! Worked with both Mr. Thompson and Brandon. Both seem to be very knowledgeable and honest. This is my go to U-haul source. Thanks Guys!!!
Ben B.Everything was great . Mr micheal at the location was very nice , patient and understanding. I would specifically recommend this location
Chevonda M.The easiest I ever had in trying to deal with an outside vendor. Very helpful staff. I highly recommend!
Catalina W.Cold water , coffee, and soft drinks Offered 😀😀
ed A.There was no lighting in the unit we used. Rats got in the unit and made a mess. The rats destroyed some books. It was reported to a young man in the office snd he offered no help. He did not appear to be knowledge about how the situation could be handled. The rental prices continued to go up. We were customers for approximately six years. Not at all happy with UHAUL and would not recommend to anyone.
Ponder M. | Overall ExperienceI found everything to be very satisfactory.
DOROTHY R.They are perfect..
lathasea w. | First ImpressionsVery helpful considerate very good customer service
Lawrence G. | Overall ExperienceI would like for the trucks to be full when we get them so we don't have to try and guess how much gas we need to put back in the vehicle. If the tank is always full, you just fill it back up.
Mattie D.Worked with Brandon and Mr. Thompson....everything went according to plan. Nothing wierd. No funny charges. Went very well!!! Thank you U-haul!!
Ben B.Everything was good
bobby W.Great customer service
charmecia W. | Overall ExperienceGreat
DWAYNE B. | Overall ExperienceGreat service no complaints at all the personal were very professional.
Daniel B.My 2nd time using and absolutely loved it
stephanie p. | Overall ExperienceI will definitely be using them again! It’s one guy that works there that helped me get my storage he was amazing! I can’t remember his name
Kaliyah J. | Overall ExperienceSold my stuff with out me knowing it, didn't email until after sold my stuff that's wrong
Mechelle M. | Overall ExperienceEverything was fine
Gene S.We’re so helpful to me and also I think you’re for your business and helping my future self and good condition too and thanks again Gloria Willis
gloria w. | Overall ExperienceThe service was very good. I got just what I needed. I will use them again
VIVIAN E.Staff was very professional and very helpful
Carolyn W. | First ImpressionsI forgot his name but I would make him head of the uhaul store. He has great customer service and also fixed my messed up uhaul reservation I did myself. I enjoyed coming to this location. This going to sound terrible but he is a African American Man maybe in is middle 30s. I really want him to get a appreciation reward. That's how great my service was.
Tammy W.Service attendant was awesome to work with,😁
rhonda D.Great service!
tracy G.If I need to store my items, I will definitely use them again.
Maria S. | Overall ExperienceNothing to improve.
Maria S.Checkout was quick, easy and friendly
De Anna S.Love this storages facility. The staff has always been helpful. If there are any type of issues they have a solution!
VERONICA F. | First ImpressionsFriendly and helpful staff.
ASHLEY J.the store manager is a angel
sasha h. | Overall ExperienceSuper team.
Sonia S.Mike was a pleasure to work with. The guy that did the check in was awesome as well, I didn't get his name.
Larry H.Once you register online, it was an easy check in and check out process.
Joe S.Mike & Brandon were great !!
LaTatiannia H.Jarvis was excellent
Tyrus O.The service was great, I was greeted with respect and I appreciate this Uhaul location, thank you.
NICOLE P.Jarvis has outstanding customer service
Italy M.Jarvis was great and whomever I was on the phone with for customer service was great
SIR DARICK F.Nothing everyone was fast and courteous they all did an excellent job assisting my needs
JECARLOS M.Spent 4 years with u haul Thanks very much
VERGENIA M. | Overall ExperienceAll went well
matt W.My items were maintained in good condition for about two years. Overall, staff and stored items were very pleasing. I would use this Southern Hills facility again. Thanks again.
rebekah r. | Overall ExperienceThe young man/assistant was very friendly, knowledgeable, helpful, and patience.
betty m. | First ImpressionsRats ate my belongings up. Assistant manager was rude and had terrible customer service
Candice p. | Overall ExperienceThe gentleman working was very very helpful and allowed me to see the unit size. Just a very good experience.
tammy t. | First ImpressionsExcellent service!!
chris B.Excellent, courteous, and professional staff. Great rental place! Dr. Washington
Richard W.Friendly and helpful staff
John W.Mike the manager is fantastic. He really cares—- if you ever had a bad experience at a u haul location —- I can tell you right now that if you ever use this location you would always go back. Everyone is friendly and helpful there. A+ plus. 9380 Mansfield rd Shreveport, LA clean clean clean and I just can't say enough good about this location. Shelby Jones
aaron J.Stored my belongings for 5yrs, no problem, no fuss. Thks
Regina R. | Overall ExperienceI came to this location because your general manager at the Hollywood location is very unprofessional. My brother had a hard time apparently and she was telling me all about it. She said he thought he was superior to her and called him a racist which is very ironic because they are both black. Aside from that she really didn't have any business talking to me about his business.
joseph M.Brandon greeted me at the door not waiting for me to get inside and was quick to check us in and get us on our way.
Elizabeth M.Mike was amazingly helpful and very nice
SHELBY J. | First ImpressionsThe best customer service I seen in a long time.
Teresa C. | First ImpressionsStaff was always helpful and courteous. Whenever I move again, I will use them again. Will recommend them to family and friends.
Gwendolyn L. | Overall ExperienceVery helpful and professional
melvin d. | First ImpressionsI wish office hours were a little longer
Teresa J. | First ImpressionsGood location for me.All employees were courteous and helpful.I have no complaints.
Irma m. | Overall ExperienceJust wish I could of got my items but they got sold…
Rebecca J. | Overall ExperienceI will definitely rate this U-Haul A1. Excellent customer service. I have been dealing with U-Haul for a long time and are definitely the best. Thank you guys for everything!
Veronica F. | Overall ExperienceHad the unit for 4 years, no complaints.
CHRIS C. | Overall Experiencei can't recall ever having any bad experiences with U-HAUL. They have always been professional and courteous.
DEBRA T. | Overall ExperiencePrices are a little high but security is good people are friendly location is convenient for me
Irma m. | First ImpressionsHonestly the old Caucasian guy that works in the front is extremely rude, and does reacist things... I don't like him, my father told me not to get a storage unit there because he's experienced the same thing. That guy attends to talk to people any kind of way and he has an entitled attitude about himself, he's rude and racist.
felicia d. | Overall ExperienceGreat service!
LATARIUS D. | Overall ExperienceThe manager was very helpful
Glenda N. | Overall ExperienceManagement was nice & very friendly!
Kiara W. | Overall ExperienceThe staff is always very polite and helpful
Linda L. | First ImpressionsDid notice a couple cockroaches in the storage room I rented... plan on putting a roach motel in.
TAYLOR B. | First ImpressionsI need to cancelled though. The stuff is ruin.
Sandra H. | First ImpressionsWhat a great facility and the staff was awesome. They were always very helpful and friendly. Thank you for the great service.
Kelly P. | Overall ExperienceVery nice, quick and easy, storage unit was clean.
ally r. | First ImpressionsOur storage unit roof leaked and got a lot of our stuff wet we have not been contacted by the insurance we purchased
joel w. | Overall ExperienceNeed to make sure that rooms are dry after you clean them out. I had a few spots that had a little water in my unit, but I still was able to place my totes down first on the dry part of the room.
Leslie H. | Online Move InStaff very friendly
Frances H. | First ImpressionsIf I need to rent anything, I will be back.
Cheryl S. | Overall ExperienceThe customer service Skills of the management (Shenoa Mandigo) and her team Member (Mike) were outstanding in all aspects. They were helpful with any issues that came up.. Highly recommend this location and staff for their professional attitude during my rental period. Well done !
billy w. | Overall ExperienceGreat facility, well kept with very friendly management and stafff
SCOTT S. | Overall ExperienceWe rented a climate controlled room while building a house, and couldn't be more pleased with U-Haul's building, security, ease of rental, and service!
Michelle M. | Overall ExperienceExcellent customer service
David M. | First ImpressionsThank you for a secure year. Nice staff.
Rosia H. | Overall ExperienceWill go back any time
TORRIE A. | Overall ExperienceVery nice and clean facility! Each worker we encountered was very professional and helpful
Jerry B. | Overall ExperienceN/A
ANGELA B. | Overall ExperienceWill use again
Walter W. | Overall ExperienceThis is about the 4th time using this location. And I wouldn’t change the it for the world, this staff is very helpful and professional. Thanks
Bridgette H. | Overall ExperienceNot sure why you are now sending me a bill for $155.90. I handed that check to the store owner ON TIME and was called back. I was handed the check back since I was moving out. What's the deal?????
JEANETTE O. | Overall ExperienceDuring our remodel, it was necessary to store home furnishings. It was very convenient having this UHaul facility located so close to us.
Evon M. | Overall ExperienceGreat employees on staff
CHARLES W. | Overall Experienceexcllent
Maketria A. | First ImpressionsVery nice workers
TORRIE A. | First Impressionsa+
KENNETH L. | Overall ExperienceThey are the best
Lawrence G. | First ImpressionsMr Mike was very nice and informative.
Rosia H. | First ImpressionsMoved in and got settled. Clean unit.
kaiser c. | First ImpressionsEveryone was nice, facility was clean
Sacora L. | Overall ExperienceI’m so happy to see there are some nice people in the world and helping me to put my things in place that i feels that it’s in safety place and I wanted to thank y’all that I’m with uhaul company.
gloria w. | First ImpressionsVery kind people. Were a great help to me because my wife passed away & they were so understanding & helpful
JOHN A. | Overall ExperienceI had such a great experience. The staff was awesome and very helpful.
celia e. | Overall ExperienceFacility is well kept and secure!
COURTNEY L. | Overall Experience