Customer Reviews for U-Haul Moving & Storage of Southern Hills

725 reviews

9380 Mansfield Rd   Shreveport, LA 71118

(318) 686-7198

View Facility Map

Office Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(318) 686-7198

9380 Mansfield Rd
Shreveport, LA 71118

Services at this Location:

Office Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Firstly, too little vehicle maneuvering room. Secondly, I rented online at 1059am. The uHaul storage facilty rented it to someone else after 12pm, but before I arrived. When I arrived the other person was already in the unit. I was unable to find and gain access to another storage facility and ended up putting items on my front porch.

Francis B.  |  Online Move In 
Rating:
5.0

Everything was perfect, and all so yall gave me enough time to return U-Haul truck back in time.😊💯💯💯

Stephanie E. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
5.0

Everything was fast and easy

Yolanda J. 
Rating:
5.0

The manager on duty was extremely helpful and so polite! We will definitely recommend and personally rent from this location in the future!

Laura T. 
Rating:
3.0

Put refunds back on card ASAP from my deposit this store always says, it should be on there but it doesn't

Bridgette H. 
Rating:
5.0

Overall my experience was very Satisfied great customer service and the app comes in handy in case of any last min changes will definitely tell a friend.

Ceirra J. 
Rating:
5.0

Truck air conditioner kept shutting down going up hills and when driving in Mississippi and Louisiana, didn't have air conditioning on the hills with smoke from fires. Had to ride with windows down just to get some air and had to breathe in smoke. Got sore throat from breathing smoke.

Rajeania P. 
Rating:
5.0

Good customer service!!!

ELNORA S. 
Rating:
5.0

Customer did not leave a comment.

Deborah R. 
Rating:
4.0

Customer did not leave a comment.

Charlene N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan R. 
Rating:
4.0

Customer did not leave a comment.

Sonja L. 
Rating:
5.0

Customer did not leave a comment.

SHEVETTO F. 
Rating:
5.0

Fast and Reliable service!!!!

katima a.  |  First Impressions 
Rating:
5.0

Awesome Mgt Mr Mike Thompson at Southern Hill Uhaul and staff

ASTRED A.  |  Overall Experience 
Rating:
2.0

I made reservations for my storage but it wasn't in the system when I returned to move in it. Lucky I save it on my phone. Still waiting on me 43.00 return back to me on my card. Storage was to small for a 119. 00 a month.

Bridgette H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jolynn J. 
Rating:
5.0

Customer did not leave a comment.

Tiwana C. 
Rating:
5.0

Excellent experience!! Worked with both Mr. Thompson and Brandon. Both seem to be very knowledgeable and honest. This is my go to U-haul source. Thanks Guys!!!

Ben B. 
Rating:
5.0

Everything was great . Mr micheal at the location was very nice , patient and understanding. I would specifically recommend this location

Chevonda M. 
Rating:
5.0

The easiest I ever had in trying to deal with an outside vendor. Very helpful staff. I highly recommend!

Catalina W. 
Rating:
5.0

Customer did not leave a comment.

Allencia M. 
Rating:
5.0

Customer did not leave a comment.

Courtney M. 
Rating:
5.0

Cold water , coffee, and soft drinks Offered 😀😀

ed A. 
Rating:
5.0

Customer did not leave a comment.

Sandra C. 
Rating:
3.0

There was no lighting in the unit we used. Rats got in the unit and made a mess. The rats destroyed some books. It was reported to a young man in the office snd he offered no help. He did not appear to be knowledge about how the situation could be handled. The rental prices continued to go up. We were customers for approximately six years. Not at all happy with UHAUL and would not recommend to anyone.

Ponder M.  |  Overall Experience 
Rating:
5.0

I found everything to be very satisfactory.

DOROTHY R. 
Rating:
5.0

Customer did not leave a comment.

Stanimir I. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

Marvin D. 
Rating:
5.0

Customer did not leave a comment.

CHANDRA S. 
Rating:
5.0

Customer did not leave a comment.

desstinie K. 
Rating:
5.0

They are perfect..

lathasea w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ann W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GERALD A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Very helpful considerate very good customer service

Lawrence G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather H. 
Rating:
4.0

I would like for the trucks to be full when we get them so we don't have to try and guess how much gas we need to put back in the vehicle. If the tank is always full, you just fill it back up.

Mattie D. 
Rating:
5.0

Worked with Brandon and Mr. Thompson....everything went according to plan. Nothing wierd. No funny charges. Went very well!!! Thank you U-haul!!

Ben B. 
Rating:
5.0

Everything was good

bobby W. 
Rating:
5.0

Great customer service

charmecia W.  |  Overall Experience 
Rating:
5.0

Great

DWAYNE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ragan B. 
Rating:
3.0

Customer did not leave a comment.

Wyatt L. 
Rating:
5.0

Customer did not leave a comment.

Demarkcuz C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN D. 
Rating:
4.0

Customer did not leave a comment.

Sharon W. 
Rating:
5.0

Great service no complaints at all the personal were very professional.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Ladona F. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

MAKHAEL T.  |  Overall Experience 
Rating:
5.0

My 2nd time using and absolutely loved it

stephanie p.  |  Overall Experience 
Rating:
5.0

I will definitely be using them again! It’s one guy that works there that helped me get my storage he was amazing! I can’t remember his name

Kaliyah J.  |  Overall Experience 
Rating:
1.0

Sold my stuff with out me knowing it, didn't email until after sold my stuff that's wrong

Mechelle M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danny Y. 
Rating:
5.0

Customer did not leave a comment.

Kingta B. 
Rating:
5.0

Everything was fine

Gene S. 
Rating:
5.0

Customer did not leave a comment.

Lesley J. 
Rating:
4.0

Customer did not leave a comment.

FREDERICK E.  |  Overall Experience 
Rating:
5.0

We’re so helpful to me and also I think you’re for your business and helping my future self and good condition too and thanks again Gloria Willis

gloria w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica G. 
Rating:
5.0

The service was very good. I got just what I needed. I will use them again

VIVIAN E. 
Rating:
5.0

Customer did not leave a comment.

Kara G. 
Rating:
5.0

Staff was very professional and very helpful

Carolyn W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john E. 
Rating:
4.0

Customer did not leave a comment.

KENNETH C. 
Rating:
5.0

Customer did not leave a comment.

Jackie R. 
Rating:
5.0

I forgot his name but I would make him head of the uhaul store. He has great customer service and also fixed my messed up uhaul reservation I did myself. I enjoyed coming to this location. This going to sound terrible but he is a African American Man maybe in is middle 30s. I really want him to get a appreciation reward. That's how great my service was.

Tammy W. 
Rating:
5.0

Service attendant was awesome to work with,😁

rhonda D. 
Rating:
5.0

Great service!

tracy G. 
Rating:
5.0

If I need to store my items, I will definitely use them again.

Maria S.  |  Overall Experience 
Rating:
5.0

Nothing to improve.

Maria S. 
Rating:
5.0

Customer did not leave a comment.

Precious J. 
Rating:
5.0

Checkout was quick, easy and friendly

De Anna S. 
Rating:
5.0

Customer did not leave a comment.

james R. 
Rating:
5.0

Customer did not leave a comment.

Mike K. 
Rating:
5.0

Love this storages facility. The staff has always been helpful. If there are any type of issues they have a solution!

VERONICA F.  |  First Impressions 
Rating:
5.0

Friendly and helpful staff.

ASHLEY J. 
Rating:
5.0

the store manager is a angel

sasha h.  |  Overall Experience 
Rating:
5.0

Super team.

Sonia S. 
Rating:
4.0

Customer did not leave a comment.

MARYSSA B.  |  Overall Experience 
Rating:
5.0

Mike was a pleasure to work with. The guy that did the check in was awesome as well, I didn't get his name.

Larry H. 
Rating:
5.0

Once you register online, it was an easy check in and check out process.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

TROYCE M. 
Rating:
5.0

Customer did not leave a comment.

sheena j.  |  Overall Experience 
Rating:
5.0

Mike & Brandon were great !!

LaTatiannia H. 
Rating:
5.0

Jarvis was excellent

Tyrus O. 
Rating:
5.0

Customer did not leave a comment.

Kristen L. 
Rating:
4.0

Customer did not leave a comment.

christopher b.  |  Overall Experience 
Rating:
5.0

The service was great, I was greeted with respect and I appreciate this Uhaul location, thank you.

NICOLE P. 
Rating:
5.0

Jarvis has outstanding customer service

Italy M. 
Rating:
4.0

Customer did not leave a comment.

Alicia H. 
Rating:
5.0

Customer did not leave a comment.

Kristen L. 
Rating:
5.0

Customer did not leave a comment.

Marlon J. 
Rating:
5.0

Jarvis was great and whomever I was on the phone with for customer service was great

SIR DARICK F. 
Rating:
5.0

Customer did not leave a comment.

RITA D. 
Rating:
5.0

Nothing everyone was fast and courteous they all did an excellent job assisting my needs

JECARLOS M. 
Rating:
5.0

Spent 4 years with u haul Thanks very much

VERGENIA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

betty m.  |  Overall Experience 
Rating:
5.0

All went well

matt W. 
Rating:
5.0

Customer did not leave a comment.

Chasity B. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Adrian T. 
Rating:
5.0

Customer did not leave a comment.

Kathie C. 
Rating:
5.0

My items were maintained in good condition for about two years. Overall, staff and stored items were very pleasing. I would use this Southern Hills facility again. Thanks again.

rebekah r.  |  Overall Experience 
Rating:
5.0

The young man/assistant was very friendly, knowledgeable, helpful, and patience.

betty m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VERGENIA M.  |  First Impressions 
Rating:
1.0

Rats ate my belongings up. Assistant manager was rude and had terrible customer service

Candice p.  |  Overall Experience 
Rating:
4.0

The gentleman working was very very helpful and allowed me to see the unit size. Just a very good experience.

tammy t.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael T.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Quincy B. 
Rating:
4.0

Customer did not leave a comment.

kaiko w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORICE F. 
Rating:
5.0

Customer did not leave a comment.

curtis C. 
Rating:
5.0

Customer did not leave a comment.

Johnneiska W. 
Rating:
5.0

Excellent service!!

chris B. 
Rating:
5.0

Excellent, courteous, and professional staff. Great rental place! Dr. Washington

Richard W. 
Rating:
5.0

Customer did not leave a comment.

SHERRY K. 
Rating:
5.0

Friendly and helpful staff

John W. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

kaiko w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lynn H. 
Rating:
5.0

Mike the manager is fantastic. He really cares—- if you ever had a bad experience at a u haul location —- I can tell you right now that if you ever use this location you would always go back. Everyone is friendly and helpful there. A+ plus. 9380 Mansfield rd Shreveport, LA clean clean clean and I just can't say enough good about this location. Shelby Jones

aaron J. 
Rating:
5.0

Stored my belongings for 5yrs, no problem, no fuss. Thks

Regina R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnny J. 
Rating:
5.0

I came to this location because your general manager at the Hollywood location is very unprofessional. My brother had a hard time apparently and she was telling me all about it. She said he thought he was superior to her and called him a racist which is very ironic because they are both black. Aside from that she really didn't have any business talking to me about his business.

joseph M. 
Rating:
4.0

Customer did not leave a comment.

Tyler M. 
Rating:
5.0

Brandon greeted me at the door not waiting for me to get inside and was quick to check us in and get us on our way.

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

Demetric F. 
Rating:
5.0

Mike was amazingly helpful and very nice

SHELBY J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

Labrisha J. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

Lindsay C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lamar H. 
Rating:
4.0

Customer did not leave a comment.

Semmie B. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

The best customer service I seen in a long time.

Teresa C.  |  First Impressions 
Rating:
5.0

Staff was always helpful and courteous. Whenever I move again, I will use them again. Will recommend them to family and friends.

Gwendolyn L.  |  Overall Experience 
Rating:
5.0

Very helpful and professional

melvin d.  |  First Impressions 
Rating:
4.0

I wish office hours were a little longer

Teresa J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

shefelah b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Georgia C.  |  Overall Experience 
Rating:
5.0

Good location for me.All employees were courteous and helpful.I have no complaints.

Irma m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mine J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Renita M.  |  Overall Experience 
Rating:
5.0

Just wish I could of got my items but they got sold…

Rebecca J.  |  Overall Experience 
Rating:
5.0

I will definitely rate this U-Haul A1. Excellent customer service. I have been dealing with U-Haul for a long time and are definitely the best. Thank you guys for everything!

Veronica F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Candice p.  |  First Impressions 
Rating:
5.0

Had the unit for 4 years, no complaints.

CHRIS C.  |  Overall Experience 
Rating:
5.0

i can't recall ever having any bad experiences with U-HAUL. They have always been professional and courteous.

DEBRA T.  |  Overall Experience 
Rating:
5.0

Prices are a little high but security is good people are friendly location is convenient for me

Irma m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

suzette w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexi S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mellisa m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruthie W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin A.  |  First Impressions 
Rating:
2.0

Honestly the old Caucasian guy that works in the front is extremely rude, and does reacist things... I don't like him, my father told me not to get a storage unit there because he's experienced the same thing. That guy attends to talk to people any kind of way and he has an entitled attitude about himself, he's rude and racist.

felicia d.  |  Overall Experience 
Rating:
5.0

Great service!

LATARIUS D.  |  Overall Experience 
Rating:
5.0

The manager was very helpful

Glenda N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MITZI E.  |  First Impressions 
Rating:
5.0

Management was nice & very friendly!

Kiara W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dwanna H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clyde B.  |  Overall Experience 
Rating:
5.0

The staff is always very polite and helpful

Linda L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASTRED A.  |  First Impressions 
Rating:
4.0

Did notice a couple cockroaches in the storage room I rented... plan on putting a roach motel in.

TAYLOR B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHARTESE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eddie J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael K.  |  Overall Experience 
Rating:
5.0

I need to cancelled though. The stuff is ruin.

Sandra H.  |  First Impressions 
Rating:
4.0

What a great facility and the staff was awesome. They were always very helpful and friendly. Thank you for the great service.

Kelly P.  |  Overall Experience 
Rating:
5.0

Very nice, quick and easy, storage unit was clean.

ally r.  |  First Impressions 
Rating:
1.0

Our storage unit roof leaked and got a lot of our stuff wet we have not been contacted by the insurance we purchased

joel w.  |  Overall Experience 
Rating:
5.0

Need to make sure that rooms are dry after you clean them out. I had a few spots that had a little water in my unit, but I still was able to place my totes down first on the dry part of the room.

Leslie H.  |  Online Move In 
Rating:
5.0

Staff very friendly

Frances H.  |  First Impressions 
Rating:
5.0

If I need to rent anything, I will be back.

Cheryl S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda D.  |  First Impressions 
Rating:
5.0

The customer service Skills of the management (Shenoa Mandigo) and her team Member (Mike) were outstanding in all aspects. They were helpful with any issues that came up.. Highly recommend this location and staff for their professional attitude during my rental period. Well done !

billy w.  |  Overall Experience 
Rating:
5.0

Great facility, well kept with very friendly management and stafff

SCOTT S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Natasha P.  |  Overall Experience 
Rating:
5.0

We rented a climate controlled room while building a house, and couldn't be more pleased with U-Haul's building, security, ease of rental, and service!

Michelle M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nancy D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Misty K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles W.  |  Overall Experience 
Rating:
5.0

Excellent customer service

David M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lorna S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles W.  |  First Impressions 
Rating:
5.0

Thank you for a secure year. Nice staff.

Rosia H.  |  Overall Experience 
Rating:
5.0

Will go back any time

TORRIE A.  |  Overall Experience 
Rating:
5.0

Very nice and clean facility! Each worker we encountered was very professional and helpful

Jerry B.  |  Overall Experience 
Rating:
4.0

N/A

ANGELA B.  |  Overall Experience 
Rating:
5.0

Will use again

Walter W.  |  Overall Experience 
Rating:
5.0

This is about the 4th time using this location. And I wouldn’t change the it for the world, this staff is very helpful and professional. Thanks

Bridgette H.  |  Overall Experience 
Rating:
4.0

Not sure why you are now sending me a bill for $155.90. I handed that check to the store owner ON TIME and was called back. I was handed the check back since I was moving out. What's the deal?????

JEANETTE O.  |  Overall Experience 
Rating:
4.0

During our remodel, it was necessary to store home furnishings. It was very convenient having this UHaul facility located so close to us.

Evon M.  |  Overall Experience 
Rating:
5.0

Great employees on staff

CHARLES W.  |  Overall Experience 
Rating:
5.0

excllent

Maketria A.  |  First Impressions 
Rating:
5.0

Very nice workers

TORRIE A.  |  First Impressions 
Rating:
5.0

a+

KENNETH L.  |  Overall Experience 
Rating:
5.0

They are the best

Lawrence G.  |  First Impressions 
Rating:
5.0

Mr Mike was very nice and informative.

Rosia H.  |  First Impressions 
Rating:
4.0

Moved in and got settled. Clean unit.

kaiser c.  |  First Impressions 
Rating:
5.0

Everyone was nice, facility was clean

Sacora L.  |  Overall Experience 
Rating:
5.0

I’m so happy to see there are some nice people in the world and helping me to put my things in place that i feels that it’s in safety place and I wanted to thank y’all that I’m with uhaul company.

gloria w.  |  First Impressions 
Rating:
5.0

Very kind people. Were a great help to me because my wife passed away & they were so understanding & helpful

JOHN A.  |  Overall Experience 
Rating:
5.0

I had such a great experience. The staff was awesome and very helpful.

celia e.  |  Overall Experience 
Rating:
5.0

Facility is well kept and secure!

COURTNEY L.  |  Overall Experience 
Rating: