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Ytavia W.Customer Reviews for U-Haul Moving & Storage of Southern Hills
Testimonials From Recent Customers
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Whoever the guy was, was rude. Ive never done a mobile pickup before and the way he spoke to me was uncalled for. You dont make people feel like idiots just because they asked questions.
Penny M.N/C
David M.Was gave the worst truck ever keep dying on me sometimes took a while to recrank and the transmission slips bad only need for one day took me extra just to get it back to store. Worst experience ever even lost my phone over the headache
Larry M.We seemed to be an inconvenience to the owner. He acted like he had better things to do, and was vocally frustrated that we arrived a whole hour before closing (not 15-20 minutes before closing, an entire hour before closing); apparently that's not enough time for him to get a trailer parked where he wants it.
TIMOTHY E.Bad tires on rental equipment
Carlos B.I need to cancelled though. The stuff is ruin.
Sandra H. | First ImpressionsWhat a great facility and the staff was awesome. They were always very helpful and friendly. Thank you for the great service.
Kelly P. | Overall ExperienceAll good, customer service was the best part.
David C.The mileage rate is to much. Truck was great on gas
Dave C.Very nice, quick and easy, storage unit was clean.
ally r. | First ImpressionsOur storage unit roof leaked and got a lot of our stuff wet we have not been contacted by the insurance we purchased
joel w. | Overall ExperienceNeed to make sure that rooms are dry after you clean them out. I had a few spots that had a little water in my unit, but I still was able to place my totes down first on the dry part of the room.
Leslie H. | Online Move InStaff very friendly
Frances H. | First ImpressionsKeep all the same! Ms. Mandigo was excellent, professional and friendly during my last minute rental.
Angela C.Great Customer service, Best Uhaul service's in North Louisiana. Gracias
Thomas E.Customer service was great! Highly recommended!
Destiny O.N/a
Patricia K.We had a very pleasant experience
CHARLES M.If I need to rent anything, I will be back.
Cheryl S. | Overall ExperienceCustomer service agent Shenoa was very professional and knowledgeable of the equipment and the operation of it. Very pleased.
FRED A.The service associate was extremely helpful. He answered our questions. He had the van ready to go when we arrived.
James W.Over all the best customer service I have ever received with using U-haul
Andrew J.Mike, the manager, is very friendly, professional and courteous. We have used the services 3 times in the last couple of months and it has been a painless process each and every time. He will continue to get my business.
Derrick S.Each employee and the owner was friendly and explained everything
Billie L.No improvement needed,could not believe they were open on a holiday. ☆☆☆☆☆
Michael J.Everything was just fine.
Laterial R.No improvements are necessary. My overall experience was fantastic!
Jackie J.The air conditioner was not working well but it was not the fault of the location. The manager was notified and all was taken care of.
Derrick S.The customer service Skills of the management (Shenoa Mandigo) and her team Member (Mike) were outstanding in all aspects. They were helpful with any issues that came up.. Highly recommend this location and staff for their professional attitude during my rental period. Well done !
billy w. | Overall ExperienceSuper Job!
Willie D.Efficient and helpful.
Ann T.Customer service rep was horrible
Jennifer R.Great facility, well kept with very friendly management and stafff
SCOTT S. | Overall ExperienceAwesome pickup and drop off!!
Solace M.The sales clerk was awesome
LASHENA P.The only thing I mis understood was when asked about the miles to the location I was moving to. I guessed at it and ended up being charge for mileage I should have already had in the contract. It was my first time renting a U-haul. So maybe that part should be explained better to customers.
Aletha S.Nada
Brenda L.Nothing very easy and quick to pick up and return. People very pleasant and customer focused. 10 out of 10.
HILLIARD J.My reservation was on time. The truck was clean, comfortable, and easy to drive. The mirrors were up to date and the blind spot mirrors were GREAT. I could see everything with ease.
Peggy T.Employees were very helpful and courteous
Roger S.Everything was perfect!
APRIL P.I was completely satisfied with my service.
Roberto W.Serv was timely, courteous and professional I've used this location twice before both times was excellent
Sammy N.We rented a climate controlled room while building a house, and couldn't be more pleased with U-Haul's building, security, ease of rental, and service!
Michelle M. | Overall ExperienceService was excellent and was a very good experience. Facility was clean and well organized.
STEVEN P.Excellent customer service
David M. | First ImpressionsThank you for a secure year. Nice staff.
Rosia H. | Overall ExperienceWill go back any time
TORRIE A. | Overall ExperienceVery nice and clean facility! Each worker we encountered was very professional and helpful
Jerry B. | Overall ExperienceN/C
ANGELA B. | Overall ExperienceN/C
ANGELA B.The tow dolly was rented to me in a damaged state. Both the store owner/manager and I did not see it before I took it off the property. (Prob caused by previous renter). But, after I called back to the store, Mike made it right and we agreed to keep using it for the trip. The return store (Joshua Lara - manager) was just as great and offered a respectable adjustment/refund to my contract. Overall, both stores for the win!
Brandon R.Have more than one man there to help . He was great but he could have used some help
Kimberly S.The whole team was excellent! They were very friendly and explained the whole process. Mike did an excellent job hooking up the trailer and then unhooking it when i brought it back. The process was streamlined and very fast! Kudos to this team!!!!!
Mike L.Will use again
Walter W. | Overall ExperienceThe didn't have the 17 foot truck, and down graded me to the 15 foot truck. They mad sure i was compensated for my ride. Great staff, my second time using them great experience everytime
Sir Darick F.This is about the 4th time using this location. And I wouldn't change the it for the world, this staff is very helpful and professional. Gracias
Bridgette H. | Overall ExperienceNot sure why you are now sending me a bill for $155.90. I handed that check to the store owner ON TIME and was called back. I was handed the check back since I was moving out. What's the deal?????
JEANETTE O. | Overall ExperienceDuring our remodel, it was necessary to store home furnishings. It was very convenient having this UHaul facility located so close to us.
Evon M. | Overall ExperienceGreat employees on staff
CHARLES W. | Overall Experienceexcllent
Maketria A. | First ImpressionsVery nice workers
TORRIE A. | First Impressionsa+
KENNETH L. | Overall ExperienceThey are the best
Lawrence G. | First ImpressionsMr Mike was very nice and informative.
Rosia H. | First ImpressionsMoved in and got settled. Clean unit.
kaiser c. | First ImpressionsEveryone was nice, facility was clean
Sacora L. | Overall ExperienceI’m so happy to see there are some nice people in the world and helping me to put my things in place that i feels that it’s in safety place and I wanted to thank y’all that I’m with uhaul company.
gloria w. | First ImpressionsVery kind people. Were a great help to me because my wife passed away & they were so understanding & helpful
JOHN A. | Overall ExperienceI had such a great experience. The staff was awesome and very helpful.
celia e. | Overall ExperienceFacility is well kept and secure!
COURTNEY L. | Overall ExperienceRented 2 separate facilitating a move from Houston Texas. Manager and staff alike were always friendly and cooperative, helping to make my transaction so much easier. Definitely use again.
Douglas K. D. | Overall ExperienceVery helpful and a sincere concern to satisfy.
Doug D. | ReservaciónNice experience
THERESA B. | Overall ExperienceProfessional and polite. Helpful and informative. Couldn't ask for a better experience, they are extremely friendly, fast and efficient!
keith m. | Overall ExperienceThe workers in the office was so friendly and made my move to Louisiana a pleasant one
john w. | Overall ExperienceEvery one was so nice and helpful! Yes I would use again and recommend to my friends and family! Thank You
FAYE M. | Overall ExperienceEntire staff very professional
suzette w. | Overall Experience