Customer Reviews for U-Haul Moving & Storage of Southern Hills

832 reviews

9380 Mansfield Rd   Shreveport, LA 71118

(318) 686-7198

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(318) 686-7198

9380 Mansfield Rd
Shreveport, LA 71118

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Really nothing so far.. He was very helpful and a people person.

LAKEISHA G 
Rating:
4.0

One of the inside dual rear tires was flat upon delivery to me, indicating vehicle wasn't fully inspected prior to handing over the keys. Otherwise no issues with the experience and good service.

Chris F 
Rating:
5.0

Customer did not leave a comment.

scott g 
Rating:
5.0

Super friendly staff. Answered all questions, had no issues. Highly recommend!

JILLIAN M 
Rating:
3.0

Customer did not leave a comment.

chris l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Micshaun C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dan f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don P 
Rating:
3.0

Very difficult time getting uhaul truck. Spent over an hour trying to get the code to get the keys. Then the window if time expired and we had to work for a very long time with Customer Service to revise the pick up window to finally obtain the keys.

Amy S 
Rating:
1.0

I ordered a 15 foot. I received a 10 foot. I was told the 15 wasn’t available. They had on sitting on the lot there. Now I have to make several trips back and forth to get the rest of my stuff. This was terrible. I will pay a little more money and go with another truck rental next time.

Carl D 
Rating:
5.0

Customer did not leave a comment.

VINCENT J 
Rating:
5.0

Customer did not leave a comment.

Ann W 
Rating:
5.0

Super friendly and helpful

Andrew B 
Rating:
5.0

This is the best U-Haul dealer that I have ever rented from

Edward G 
Rating:
5.0

Customer did not leave a comment.

Ann W  |  Overall Experience 
Rating:
5.0

Great customer service, and clean location.

Kevin B 
Rating:
5.0

Very knowledgeable and friendly staff. One of the nicest managers of any U-Haul I have used anywhere in the United States.

Edward G 
Rating:
5.0

Customer service was Amazing 🤩

LaToya W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Braiveon M 
Rating:
5.0

Customer did not leave a comment.

Patricia C  |  Overall Experience 
Rating:
5.0

I’m so bad with names I admit but the gentleman at this location went above and beyond to help me. Totally grateful and my experience above a ten!!!! 🙏🏾👍🏾

Tamika G 
Rating:
5.0

Customer did not leave a comment.

Henry H  |  First Impressions 
Rating:
5.0

Excellent knowledgeable staff. Friendly and helpful.

Debra C 
Rating:
5.0

Customer did not leave a comment.

gwendlyn j 
Rating:
4.0

Customer did not leave a comment.

John B 
Rating:
4.0

Customer did not leave a comment.

Wanda H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany B 
Rating:
5.0

Had problems using the app for pickup and return. It kept glitching, freezing & was unresponsive at times. We have had similar problems with it before but this was the worst. We wasted a lot of time unnecessarily.

Anthony C 
Rating:
5.0

Customer did not leave a comment.

Benard R 
Rating:
3.0

Customer did not leave a comment.

Regina R 
Rating:
5.0

Customer did not leave a comment.

angela w  |  Overall Experience 
Rating:
5.0

Absolutely wonderful! Everything!

Steven C 
Rating:
5.0

Lighting in units would be helpful.

brittany l  |  Overall Experience 
Rating:
5.0

Very informative and friendly.

JOANNE R  |  First Impressions 
Rating:
5.0

Clearer signs for where to park Uhaul, because there are storage units everywhere! So, I lined up with the other Uhaul trucks by storage units near back of property.

Melody G 
Rating:
5.0

Great customer service very helpful 😊 thankyou

CORMELIA H 
Rating:
5.0

Customer did not leave a comment.

Marshell S 
Rating:
5.0

Customer did not leave a comment.

Laquinthelyn W 
Rating:
5.0

The agent was so kind. I really enjoyed talking to him. He made my experience renting a truck super easy!

Jo L 
Rating:
5.0

Customer did not leave a comment.

john g 
Rating:
5.0

Customer did not leave a comment.

Micshaun C 
Rating:
5.0

Great staff. Always friendly and helpful.

DEBRA C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy M 
Rating:
5.0

Everything went great!!!!

Rachel B 
Rating:
5.0

Customer did not leave a comment.

Franz P 
Rating:
5.0

Customer did not leave a comment.

donta t 
Rating:
5.0

No need for anything else y'all doing a great Job keep up the good work and thanks for renting to me

leeterica h 
Rating:
5.0

I love the we are all family atmosphere, professional, efficient and courteous.

wanda m 
Rating:
5.0

The manager at this location, Mr. Mike is great and works with his customers. I think him being the type of manager that he is affected his staff because they were very helpful and accommodating as well. I would definitely use this location again and recommend it.

veronica f  |  Overall Experience 
Rating:
5.0

Great staff and nice facility.

DEBRA C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Montrell J 
Rating:
1.0

I want a call back 3185190957 My original reservation at the uhaul on financial Plaza was the worst experience of my life! I'm am giving this location a bad review on the behalf of the uhaul on financial Plaza who refused to fulfill my reservation because Bobby and Willie at the location where too lazy to move 1 trailer put the way so I could pick up the 6x12 open top with ramp that had be reserved. Then threated me in the back parking lot when I pulled up to the trailer that I had reserved. The threatened me and told me I could not leave with my reserved trailer even though I was backed up to the trailer. They refused to do the paper work and forced me to go to another location. They not even call another location to set up a new reservation.

Gregory P 
Rating:
4.0

Exactly what receiver hitch is required before pickup of trailer

Michael M 
Rating:
5.0

Fast service, friendly and great place.

THOMAS E 
Rating:
5.0

Give more time to pay before locking the units example GRACE PERIOD

katima a 
Rating:
5.0

Friendly Staff.

Tristen M 
Rating:
5.0

Staff is always very helpful and shows execellent customer service

Tameshia J 
Rating:
5.0

Customer did not leave a comment.

DEBRA J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dustin B 
Rating:
5.0

Customer did not leave a comment.

Jim B 
Rating:
5.0

The employees were very helpful and nice. Helped and answered all the questions I had .

Tiffany H 
Rating:
5.0

Customer did not leave a comment.

Skylar L 
Rating:
4.0

Customer did not leave a comment.

Jacqueline S 
Rating:
5.0

Used this UhAul for many years and have always received the best service. Mike is the best

SUZETTE W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNISSA C  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

MIRACLE R 
Rating:
5.0

The drop off process was quick and simple and the employee working was very helpful.

Edd L 
Rating:
5.0

Customer did not leave a comment.

Jerry S 
Rating:
5.0

EVERYONE was so kind and helpful to this great-grandmother.! I am sooooo appreciative. Michael took a phone call from me at home!!! Jarvis went above and beyond to help me get the lock placed correctly on my storage room. Thank you, U-haul!!! You are the BEST.

Janis K  |  First Impressions 
Rating:
1.0

I was over charged and didn’t know why

Anthony D 
Rating:
4.0

Customer did not leave a comment.

Dorothy D  |  First Impressions 
Rating:
2.0

Tell where to park.

CODY C 
Rating:
5.0

Thanks

Ruth C 
Rating:
5.0

Customer did not leave a comment.

Sean C  |  Overall Experience 
Rating:
5.0

Went to location in shreveport louisiana on mansfield rd/ colquitt- there was a guy name Tristan there, he was sooooo kind and polite. Beautiful demanor!

ALICIA C 
Rating:
5.0

Send a Maverick 4 door pickup to the Southern Hills Louisiana location.

holly g 
Rating:
5.0

Customer did not leave a comment.

Shameka F 
Rating:
5.0

I Love the staff Mr. Mike, Jarvis and Matthew they are some great men very helpful and friendly and show excellent customer service anytime I need to rent a truck or storage this will be the only location get my business.

Tameshia J 
Rating:
5.0

Thank You

Ashunti J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICKIE S  |  First Impressions 
Rating:
5.0

Very uplifting caring workers MR MIKE is the best that can ever runs the uhaul business they will always get my business every time I move. They make you feel so comfortable warm and welcoming. Most of all SAFE !!

JESSIKA E  |  First Impressions 
Rating:
4.0

Michael and the staff exude a level of professional that goes far beyond the norm. I truly enjoyed working with them. Can we give them all $10000 raises?(:)

Anthony H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louis W 
Rating:
5.0

Customer did not leave a comment.

Johnny V 
Rating:
5.0

They were very aware of their jobs. Very nice and polite. Also helpful.

Marie S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cedrick W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lamareo W 
Rating:
4.0

I love the staff at the location I was housing my items. They were very helpful Everytime I ever needed help. Thank you to Mike, Jarvis, Brandon, Ron and Trent/ Triston.

willetta d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nakia S  |  Overall Experience 
Rating:
5.0

Employees and owner are always friendly and very helpful.

Edward G 
Rating:
5.0

Customer did not leave a comment.

Kazavien B 
Rating:
5.0

Customer did not leave a comment.

john t 
Rating:
4.0

The last 3 years were smooth sailing! Thanks for all the help! Very reasonable prices. If I ever need to store anything again I will look no further than uhaul!

laporsha w  |  Overall Experience 
Rating:
5.0

Very helpful and friendly every time I rent from this location.

Edward G 
Rating:
5.0

Continue to do a good job 😎💯

Stephanie E 
Rating:
5.0

Customer did not leave a comment.

Phillip W 
Rating:
4.0

N/A

Betty S 
Rating:
5.0

Customer did not leave a comment.

Donna M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WAYNE B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
5.0

Mr. Michael gave phenomenal customer service along with made my experience less stressful. I received customer service beyond expected standards.

Mellisa M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis M 
Rating:
5.0

Customer did not leave a comment.

Cleotha C 
Rating:
5.0

Great representatives! Always friendly and helpful!

pamela r  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

amy m 
Rating:
5.0

Customer did not leave a comment.

cozzie m  |  Overall Experience 
Rating:
5.0

Great representatives! Very friendly, helpful, and accommodating!

Pamela R 
Rating:
1.0

Firstly, too little vehicle maneuvering room. Secondly, I rented online at 1059am. The uHaul storage facilty rented it to someone else after 12pm, but before I arrived. When I arrived the other person was already in the unit. I was unable to find and gain access to another storage facility and ended up putting items on my front porch.

Francis B  |  Online Move In 
Rating:
5.0

Everything was perfect, and all so yall gave me enough time to return U-Haul truck back in time.😊💯💯💯

Stephanie E 
Rating:
5.0

Customer did not leave a comment.

Amy B 
Rating:
5.0

Everything was fast and easy

Yolanda J 
Rating:
5.0

The manager on duty was extremely helpful and so polite! We will definitely recommend and personally rent from this location in the future!

Laura T 
Rating:
3.0

Put refunds back on card ASAP from my deposit this store always says, it should be on there but it doesn't

Bridgette H 
Rating:
5.0

Overall my experience was very Satisfied great customer service and the app comes in handy in case of any last min changes will definitely tell a friend.

Ceirra J 
Rating:
5.0

Truck air conditioner kept shutting down going up hills and when driving in Mississippi and Louisiana, didn’t have air conditioning on the hills with smoke from fires. Had to ride with windows down just to get some air and had to breathe in smoke. Got sore throat from breathing smoke.

Rajeania P 
Rating:
5.0

Good customer service!!!

ELNORA S 
Rating:
5.0

Customer did not leave a comment.

Deborah R 
Rating:
4.0

Customer did not leave a comment.

Charlene N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan R 
Rating:
4.0

Customer did not leave a comment.

Sonja L 
Rating:
5.0

Customer did not leave a comment.

SHEVETTO F 
Rating:
5.0

Fast and Reliable service!!!!

katima a  |  First Impressions 
Rating:
5.0

Awesome Mgt Mr Mike Thompson at Southern Hill Uhaul and staff

ASTRED A  |  Overall Experience 
Rating:
2.0

I made reservations for my storage but it wasn't in the system when I returned to move in it. Lucky I save it on my phone. Still waiting on me 43.00 return back to me on my card. Storage was to small for a 119. 00 a month.

Bridgette H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jolynn J 
Rating:
5.0

Customer did not leave a comment.

Tiwana C 
Rating:
5.0

Excellent experience!! Worked with both Mr. Thompson and Brandon. Both seem to be very knowledgeable and honest. This is my go to U-haul source. Thanks Guys!!!

Ben B 
Rating:
5.0

Everything was great . Mr micheal at the location was very nice , patient and understanding. I would specifically recommend this location

Chevonda M 
Rating:
5.0

The easiest I ever had in trying to deal with an outside vendor. Very helpful staff. I highly recommend!

Catalina W 
Rating:
5.0

Customer did not leave a comment.

Allencia M 
Rating:
5.0

Customer did not leave a comment.

Courtney M 
Rating:
5.0

Cold water , coffee, and soft drinks Offered 😀😀

ed a 
Rating:
5.0

Customer did not leave a comment.

Sandra C 
Rating:
3.0

There was no lighting in the unit we used. Rats got in the unit and made a mess. The rats destroyed some books. It was reported to a young man in the office snd he offered no help. He did not appear to be knowledge about how the situation could be handled. The rental prices continued to go up. We were customers for approximately six years. Not at all happy with UHAUL and would not recommend to anyone.

Ponder M  |  Overall Experience 
Rating:
5.0

I found everything to be very satisfactory.

DOROTHY R 
Rating:
5.0

Customer did not leave a comment.

Stanimir I 
Rating:
4.0

Customer did not leave a comment.

ANTHONY W 
Rating:
5.0

Customer did not leave a comment.

Marvin D 
Rating:
5.0

Customer did not leave a comment.

CHANDRA S 
Rating:
5.0

Customer did not leave a comment.

desstinie k 
Rating:
5.0

They are perfect..

lathasea w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ann W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GERALD A  |  Overall Experience 
Rating:
5.0

Very helpful considerate very good customer service

Lawrence G  |  Overall Experience 
Rating:
5.0

Great customer service

charmecia W  |  Overall Experience 
Rating:
5.0

Great

DWAYNE B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demarkcuz C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAKHAEL T  |  Overall Experience 
Rating:
5.0

My 2nd time using and absolutely loved it

stephanie p  |  Overall Experience 
Rating:
5.0

I will definitely be using them again! It’s one guy that works there that helped me get my storage he was amazing! I can’t remember his name

Kaliyah J  |  Overall Experience 
Rating:
1.0

Sold my stuff with out me knowing it, didn't email until after sold my stuff that's wrong

Mechelle M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FREDERICK E  |  Overall Experience 
Rating:
5.0

We’re so helpful to me and also I think you’re for your business and helping my future self and good condition too and thanks again Gloria Willis

gloria w  |  Overall Experience 
Rating:
5.0

Staff was very professional and very helpful

Carolyn W  |  First Impressions 
Rating:
5.0

If I need to store my items, I will definitely use them again.

Maria S  |  Overall Experience 
Rating:
5.0

Love this storages facility. The staff has always been helpful. If there are any type of issues they have a solution!

VERONICA F  |  First Impressions 
Rating:
5.0

the store manager is a angel

sasha h  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARYSSA B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sheena j  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

christopher b  |  Overall Experience 
Rating:
5.0

Spent 4 years with u haul Thanks very much

VERGENIA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

betty m  |  Overall Experience 
Rating:
5.0

My items were maintained in good condition for about two years. Overall, staff and stored items were very pleasing. I would use this Southern Hills facility again. Thanks again.

rebekah r  |  Overall Experience 
Rating:
5.0

The young man/assistant was very friendly, knowledgeable, helpful, and patience.

betty m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VERGENIA M  |  First Impressions 
Rating:
1.0

Rats ate my belongings up. Assistant manager was rude and had terrible customer service

Candice p  |  Overall Experience 
Rating:
4.0

The gentleman working was very very helpful and allowed me to see the unit size. Just a very good experience.

tammy t  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kaiko w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kaiko w  |  First Impressions 
Rating:
5.0

Stored my belongings for 5yrs, no problem, no fuss. Thks

Regina R  |  Overall Experience 
Rating:
5.0

Mike was amazingly helpful and very nice

SHELBY J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lindsay C  |  Overall Experience 
Rating:
5.0

The best customer service I seen in a long time.

Teresa C  |  First Impressions 
Rating:
5.0

Staff was always helpful and courteous. Whenever I move again, I will use them again. Will recommend them to family and friends.

Gwendolyn L  |  Overall Experience 
Rating:
5.0

Very helpful and professional

melvin d  |  First Impressions 
Rating:
4.0

I wish office hours were a little longer

Teresa J  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

shefelah b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Georgia C  |  Overall Experience 
Rating:
5.0

Good location for me.All employees were courteous and helpful.I have no complaints.

Irma m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mine J  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Renita M  |  Overall Experience 
Rating:
5.0

Just wish I could of got my items but they got sold…

Rebecca J  |  Overall Experience 
Rating:
5.0

I will definitely rate this U-Haul A1. Excellent customer service. I have been dealing with U-Haul for a long time and are definitely the best. Thank you guys for everything!

Veronica F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Candice p  |  First Impressions 
Rating:
5.0

Had the unit for 4 years, no complaints.

CHRIS C  |  Overall Experience 
Rating:
5.0

i can't recall ever having any bad experiences with U-HAUL. They have always been professional and courteous.

DEBRA T  |  Overall Experience 
Rating:
5.0

Prices are a little high but security is good people are friendly location is convenient for me

Irma m  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

suzette w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexi S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mellisa m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruthie W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin A  |  First Impressions 
Rating:
2.0

Honestly the old Caucasian guy that works in the front is extremely rude, and does reacist things... I don't like him, my father told me not to get a storage unit there because he's experienced the same thing. That guy attends to talk to people any kind of way and he has an entitled attitude about himself, he's rude and racist.

felicia d  |  Overall Experience 
Rating:
5.0

Great service!

LATARIUS D  |  Overall Experience 
Rating:
5.0

The manager was very helpful

Glenda N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MITZI E  |  First Impressions 
Rating:
5.0

Management was nice & very friendly!

Kiara W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dwanna H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clyde B  |  Overall Experience 
Rating:
5.0

The staff is always very polite and helpful

Linda L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASTRED A  |  First Impressions 
Rating:
4.0

Did notice a couple cockroaches in the storage room I rented... plan on putting a roach motel in.

TAYLOR B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHARTESE B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eddie J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael K  |  Overall Experience 
Rating:
5.0

I need to cancelled though. The stuff is ruin.

Sandra H  |  First Impressions 
Rating:
4.0

What a great facility and the staff was awesome. They were always very helpful and friendly. Thank you for the great service.

JEFFERY J  |  Overall Experience 
Rating:
5.0

Very nice, quick and easy, storage unit was clean.

ally r  |  First Impressions 
Rating:
1.0

Our storage unit roof leaked and got a lot of our stuff wet we have not been contacted by the insurance we purchased

joel w  |  Overall Experience 
Rating:
5.0

Need to make sure that rooms are dry after you clean them out. I had a few spots that had a little water in my unit, but I still was able to place my totes down first on the dry part of the room.

Leslie H  |  Online Move In 
Rating:
5.0

Staff very friendly

Frances H  |  First Impressions 
Rating:
5.0

If I need to rent anything, I will be back.

Cheryl S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda D  |  First Impressions 
Rating: