El cliente no dejó un comentario.David M.
Customer Reviews for U-Haul Moving & Storage of South Veterans
Bloomington, IL 61701
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Pickup truck I rent was dirty on the inside and had some kind of dried red liquid on the steering wheel. There was dried mud on the driver and passenger seat.Michael M.
El cliente no dejó un comentario.Cecil D.
Improve ur Customer servicelynette W.
I have been overcharged for fuel, I have already fill tank where it should expected and added recipt of gas into contract but still I have been chanrged and not even gave me my extra payment charged.Ashay S.
El cliente no dejó un comentario.Brandon C.
Every experience here has been efficient and beneficial. From renting storage to trucks, the staff is friendly and responsive.Michelle F.
El cliente no dejó un comentario.Shashidhar G.
El cliente no dejó un comentario.Craig S.
Why was I charged 130 972 on the rental charge is supposed to be 1995 please let me knowjack W.
Blake is kind young man and was very helpful and knowledgeable. He's a great asset to U-haul!Derrick E. | First Impressions
There was a long wait in the line. There was a bald guy at the counter he was so rude and taking longer time to check in. The other young guy was friendly and fast. I made reservation online for a 20' truck, and they told me 20' is not available and they gave me 17' truck. I also requested for a dolly, the bald guy rudely said they don't have any dolly. But the other guy checked in other trucks and he gave me one.shivang V.
Double check that all the add-ons the customer asked for were in the vehicle. We asked and paid for a dolly that was not in the truck at time of pickup.Ryan W.
It would have been great if they would have had paper to print my receipt before I got there this morning he did not have no paper to print it and then when I get there to return it they still didn't have no damn paper that's every time I went into RT done drive U-Haul I've had nothing but troubleDAVID H.
El cliente no dejó un comentario.William L.
El cliente no dejó un comentario.Brad B.
El cliente no dejó un comentario.Jason B. | First Impressions
El cliente no dejó un comentario.Jessica G.
NA. The service was top notch, the facility was clean and modern and the expertise of the staff was awesome.RONALD F.
El cliente no dejó un comentario.Rianna T.
El cliente no dejó un comentario.Donald R.
El cliente no dejó un comentario.Rick R.
The staff members I interacted with were personable and professional. The vehicle (pickup truck) was only 1 year old and performed perfectly.Douglas L.
El cliente no dejó un comentario.Ricky P.
El cliente no dejó un comentario.Lloyd A.
El cliente no dejó un comentario.Melissa A. | Overall Experience
El cliente no dejó un comentario.First United M.
The customs service I received was below a 1 star rating. Moving help was throughly unorganized and they mishandled my contact horribly. They booked a moving company that was not contracted, resulting in a 3 day latency for delivery pick up. I had to pay extra money for new movers the first time. When I received my Uboxs I was given incorrect information multiple times at the R T Dunn location in Bloomington. At first they said I didn't pay for movers but my email showed otherwise, thankfully. They were inexperienced and understaffed resulting in me having to pay an extra $800 to receive my belonging- which since they communicated the wrong delivery/mover information, I had to book outside of moving help which was an expense I didn't plan on paying. My belongings eventually had to be unpacked, and repacked for prompt delivery when they promised I could just have my uboxes delivered to my front door. 0/1000000000Reyna W.
This location was the best. Bad experience with the Iowa city location. We have a 2nd rental already set-upJoy F.
Customer service was top notchErin B.
El cliente no dejó un comentario.Henry S.
El cliente no dejó un comentario.Drena K.
El cliente no dejó un comentario.Kim W.
Superb assistance @ Pickup and Return. Both Managers could have been more helpful. I will rent from you again. johnjohn M.
El cliente no dejó un comentario.barbara C.
Issues with the self check out of the truck and checking it back in. The browser window kept cycling when I tried to check out so I didn't really make any progress and still had to go inside. When I tried to check it back in I got to a page that showed me 4 steps that had to be completed, but no directions. I couldn't check any boxes or interact with the page at all so I eventually just went inside.Robert W.
El cliente no dejó un comentario.Linda T.
I reserved a trailer 12 days before I needed it. I was called 2 days before and told the trailer was double booked and I'd have to do something else. It took 10 days to figure out there was going to be a problem?Cory S.
El cliente no dejó un comentario.CLARK W.
Everyone was friendly and I even upgraded based on the recommendation I received.Camaro S. | First Impressions
El cliente no dejó un comentario.rick S.
Always treated with kindness when I come in. Staff is always super friendly and helpful with questions I may have.ANNETTE D. | First Impressions
El cliente no dejó un comentario.Marcia C. | Overall Experience
El cliente no dejó un comentario.Marcia C.
Team was and is very friendly and kind. Store lobby and storage facility is always clean and my calls are always answered. I recommend this location to humans any time they need a truck rental for long or short periods of time, a trailer, storage and supplies. Iv used it all from this location and I haven't yet been disappointed.Heather G. | First Impressions
Really great staff. Only thing i would change is where the truck and trailer rentals are in the parking lot. They are parked where they block easy access to the entrance and its very difficult to get atound them to unload my things. Theres plenty of space towards the Dairy Queen side of the lot which would open up the front of the facility for easier access plus then possible new customers from the road can see it too. The trucks and trailers are blocking alot. Bit otherwise i couldnt be happier.Kim L. | First Impressions
El cliente no dejó un comentario.Brian H.
Everything was just fineED H.
I was charged for fuel even though I filled the truck up. I went back the next day and showed the picture I took of the gauges as I picked up truck, but to be honest, I've been U-Haul loyal for over 20 years and have never rented from another company. That may change after this experience... I do still have a few things to move locally. Perhaps you guys can credit me for a free van or small truck rental (and I'll still pay mileage)?Kevin A.
El cliente no dejó un comentario.Josh P. | Overall Experience
El cliente no dejó un comentario.william P.
Ty and the entire group of associates were excellent! They work hard to provide customer satisfaction. They just go above and beyond to help their customers. We were short some movers and a couple guys really helped us out on a heavy piece. They helped make a moving day into a good memory. Our months of using the storage facility between moves was an excellent experience.Linda Z. | Overall Experience
Have more 6 x 12 trailers availableHarry B.
El cliente no dejó un comentario.venetha r. | First Impressions
The Bloomington Illinois location on RTDunn Drive and the Employees are exceptional. We had an excellent rental experience at the location. We would definitely use their equipment again.Linda Z.
Charged me for 2 gallons of gas when I went 13 miles.Wayne G.
El cliente no dejó un comentario.Daniel C.
El cliente no dejó un comentario.McLoddy K.
This is a â€œshowcaseâ€ business operation here. Congrats, and keep up the good work as well as a clean, organized facility!Randall R.
I was charged for gas when the person told me I didn't have to put gas in because I had to hurry and move out my belongings because it had a hole in the roof and ruined some of my items because they got soaked. The needle was where it was when I rented it. Not sure why I was charged.Maria B.
El cliente no dejó un comentario.Jonathon B.
El cliente no dejó un comentario.David D.
Roadside assistance needs to be improved a lot. I blew a tire on my truck three hours into my 24 hour trip. Took me 45 minutes to get through to the call center and online chat. Then it took over three more hours before someone came to replace the tire. So over 4+ hours sitting on the interstate disabled. Totally unacceptableGreg D.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.TAMALA J. | Overall Experience
Thank u soooo much.. They helped me save my stuff even though my payments were behind due to family emergency.. I recommend to everyone for moving or storage needs..Ashleii D. | First Impressions
El cliente no dejó un comentario.james H.
Te staff was very helpful right up until thr end. I was told by your rep that when I leave the unit my time there was prorated. The day I checked out that changed to no refund. I'm disappointed in the information given. Your employees should know the terms better.Lise S. | Overall Experience
El cliente no dejó un comentario.Robert K.
I have always had a good experience there.Keven F.
We drove an hour to empty the pod on a Sunday. We were told that there must be a reservation 24 hours in advance to have access. This was never told when the pod was booked in person. We had also reserved a smaller unit but was told they were all out by the date of our reservation. However, everyone was friendly.Tracie V.
El cliente no dejó un comentario.Josh P. | First Impressions
The truck roof leaked. Our boxes in moms attic were wet after it rained. My daughter's clothes were soaked. When I returned the truck the staff didn't seem concerned at all. I was told that trucks aren't guaranteed waterproof.Rick L.
El cliente no dejó un comentario.Andre P.
El cliente no dejó un comentario.Jeff H.
Check the hitch on the truck. We were not told ours was too small, and most of the lights on the trailer did not work.Rabechh P.
El cliente no dejó un comentario.KYONNA R. | First Impressions
Clean uhaul better inside can't see out the window. Great customer service. Uhual went over and beyondChrissy L.
El cliente no dejó un comentario.Steven S.
Very happy with storing our RV in outdoor secure lot. Only complaint about outdoor storage was the amount of nails, screws, garbage etc scattered about. Many times had to get out of vehicle and remove items out of roadway to keep from causing damage to vehicles tires. Other than that the employees were great and overall all storage experience was a positive!brian e. | Overall Experience
The employees at this location were fantastic. Knowledgeable, friendly, and fast. This will be my primary rental location for any future needs.Calvin K.
El cliente no dejó un comentario.Julie H.
El cliente no dejó un comentario.Amanda S. | Overall Experience
Clean with courteous employees. Best U-Haul facility I've ever rented from.Carol H.
Very simple to use.in and out in a flash.Stan J.
El cliente no dejó un comentario.JENNIFER J. | Overall Experience
They was always so helpful and very friendly I would use again and well tell all my friends to use one on Dunn st and the one on main they was very helpful friendly when got a truck Plus what would even make it great if they got a least of men that would help move out or in that wasn’t a arm and a leg moving people gotten very expensive but I know people would really like just people that would help them move stuff .TAMMIE I. | Overall Experience
Awesome people and truck. I had blankets and two dollies and they were ready when we picked up. I also used movers from their recommended list and they were awesome!Bill B.
We've moved houses 11 times in 32 years and now have three grown children who seem to move constantly. We've worked with UHaul facilities in 7 states. The Bloomington UHaul crew have been - by far - the most helpful and professional crew we've ever worked with. Extremely busy place, but we'll done to the entire team!! (Storage facility, two truck rentals and supplies.)Sarah W. | Overall Experience
El cliente no dejó un comentario.Leonardo L. | Overall Experience
El cliente no dejó un comentario.John B.
Rubber Floor mat was dusty but after we used the van and tried to clean it as well, we could see why. That mat material was hard to get clean.Jeannie K.
El cliente no dejó un comentario.Ashley R. | Overall Experience
El cliente no dejó un comentario.Victor M.
Friendliness is important and they are very kind at this location. Keep up the good work.Percy K.
Rental process was very simple, fast and efficient. The ease and convenience of pick up and drop off was excellent!Brian D.
El cliente no dejó un comentario.Shanmugasundaram M.
El cliente no dejó un comentario.Claire S. | Overall Experience
El cliente no dejó un comentario.Jeffrey M. | Overall Experience
El cliente no dejó un comentario.Jonah R. | First Impressions
Staff did not provide copy of closed account. Was very distracted and not helpful.Angela G. | Overall Experience
We were extremely pleased with this facility! They were very helpful & we really appreciate it!!Beth W. | Overall Experience
El cliente no dejó un comentario.JORGE B.
The guys at this location are awesome. Have had several interactions with many of the guys working here and they've all been very helpful and kind. Couldn't ask for a better customer experience. Keep it up!!Adam M.
Nick and Blake were very knowledgeable and professional...they treated me with kindness and sent me down the road with the auto transport knowing that I was well taken care of and more importantly safe...Thank you very much Nick and Blake... Phil MikalikPHILLIP M.
El cliente no dejó un comentario.Terry B.
El cliente no dejó un comentario.Rick R.
El cliente no dejó un comentario.jeannie S.
The experience at this location was much better and a very helpful Employee Brandon as we had a hard time getting there before 7 closing time he totally worked with us to return truck and helped us get a storage area for our furnitureTerry M.
I had difficulty self-checking out a truck from another location and it was going to delay my move. So I called this facility and I was immediately helped and gotten on my way very very quickly and I very much appreciated it. it was a great experience. It was the original facility I wanted to use anyway because they are so good there.Kendra N.
Very friendly, helpful staff. Highly recommendLeslie T.
El cliente no dejó un comentario.Rick P.
This is not a suggestion for improvement but I wanted to state that this was the best experience I ever had picking up a product from U-Haul. I felt valued and was on my way quickly.Michael H.
It was last minute they had many trucks avail. Also friendly and fast. Thank you !!Tashara C.
El cliente no dejó un comentario.MIKE A.
El cliente no dejó un comentario.Amanda H.
My trailer was in excellent condition and especially the tires. It was either relatively new or had been recently refurbished.Steve S.
El cliente no dejó un comentario.Oren P.
Everything was easy and efficient. Would recommend and will use again.robert D.
El cliente no dejó un comentario.Stan H.
I had a last minute move situation and was able to drive up and rent a van in minutes. Great service!!Bill B.
There was a sign that said to stay with the truck when returning, yet nobody came to check it in. When going inside, the attendant didn't seem to care at all and said just leave the truck.John V.
Keep up the good Communication.Andre P.
El cliente no dejó un comentario.Jason O.
El cliente no dejó un comentario.marc H.
El cliente no dejó un comentario.Bill B.
Pick up and return went quickly, and the associate was very courteous. The trailer worked properly.Kim O.
El cliente no dejó un comentario.RON F. | First Impressions
El cliente no dejó un comentario.TERRY T. | First Impressions
👍👍Aida A. | First Impressions
El cliente no dejó un comentario.Andre P. | First Impressions
My only problem was that I was charged for a extra month rent auto pay. I have yet to be compensated.Charles J. | Overall Experience
I LOVE how clean and how big the facility is. We don’t get stuff like that in BloomingtonCourtney L. | First Impressions
El cliente no dejó un comentario.Nandi N. | Overall Experience
I will be repeating a new storage unit for this fall as well thank you for your serviceMicheal T. | Overall Experience
El cliente no dejó un comentario.Michael R. | First Impressions
Wondering if more space is needed can u roll into new larger unit and how much notice needed to cancelDean C. | Online Move In
El cliente no dejó un comentario.Jessica W. | First Impressions
Unaware that I had to purchase the lock instead of being able to use my own, increasing rental fee.Dennis M. | Overall Experience
El cliente no dejó un comentario.RONALD M. | Overall Experience
El cliente no dejó un comentario.Harriet C. | Overall Experience
Staff was very courteous and professional.Latrice B. | First Impressions
Clean, friendly staff, accessible. Would rent again in the futureChimere S. | Overall Experience
El cliente no dejó un comentario.Thomas D. | First Impressions
El cliente no dejó un comentario.Jamie H. | Overall Experience
All of the workers were super nice!! The facility was so clean and well lit!! Good job!!!Susan C. | Overall Experience
The customer service rep I met with was extremely polite and helpful. 10/10 would recommend this location.Jennifer F. | First Impressions
El cliente no dejó un comentario.paul m. | Overall Experience
Staff was very helpful in getting a trailer and a storage unit. The process was very efficient.Harry and B. | Online Move In
Everything was good with the exception of the one of the storage units (Unit 2398). Damaging about 90 pieces of clothing. The facility I used was located at 1710 Dunn Dr Bloomington Illinois.ANDREW R. | Overall Experience
Only issue was with the lock. I had same style lock as they "required" except mine had a number combination instead of a key. Was initially told that mine was fine to use but when I came back they had placed a lock on it and said that I couldn't have an alphabet lock and I would have to purchase their key lock. I think that the number lock is more secure than a key one. Anyways, seems like it's a way to make extra money when it's not necessary.Robin T. | Overall Experience
El cliente no dejó un comentario.Chris W. | Overall Experience
First experience with U-Haul and I see now why you guys are the go-to for moving services. Incredible prices, great quality, and friendly workers. Thank for making our move from Oklahoma to Illinois doable.KHANG S. | First Impressions
Wish the hours were 24hrs without the extra fee.Michelle D. | Overall Experience
El cliente no dejó un comentario.AMBER J. | First Impressions
El cliente no dejó un comentario.Jessica B. | Online Move In
El cliente no dejó un comentario.Gawain R. | Overall Experience
I really appreciate this facility.Tracey G. | First Impressions
El cliente no dejó un comentario.KELSI S. | Overall Experience
El cliente no dejó un comentario.Janice A. | Online Move In
El cliente no dejó un comentario.Avinash G. | Overall Experience
El cliente no dejó un comentario.John B. | First Impressions
Incredible customer service and engagement Team members went above and beyondCarl B. | First Impressions
Ty at the Bloomington Illinois location was professional and friendly and considered my storage needs to find the right storage space for me.anne F. | First Impressions
El cliente no dejó un comentario.Jerry S. | First Impressions
The person on duty when we arrived on 11/13 at 445 was VERY friendly and helpful. He did a great job.Lise S. | First Impressions
El cliente no dejó un comentario.Nakeana D. | Online Move In
Great staffChris H. | Overall Experience
El cliente no dejó un comentario.Lea P. | First Impressions
Service was greatShamella C. | Overall Experience
Clean facility. Friendly knowledgeable staffChris H. | First Impressions
Staff was very professional. We ended up having to rent more storage than we thought. A little snag with getting all 4 units on auto bill. Upon calling this problem was resolved and late charges returned. Make sure they have your contact information! They will e mail you with things (like nonpayment) and you can call and get it fixed. Clean, well lit and easy unload and load. Carts are provided. We moved out of state so we won't be back. Definite recommend!Laurie S. | Overall Experience
Only thing I don’t like is units are not prorated for early move out.Malinda G. | Overall Experience
El cliente no dejó un comentario.Christina R. | First Impressions
El cliente no dejó un comentario.Cathlin S. | Overall Experience
El cliente no dejó un comentario.William M. | Overall Experience
El cliente no dejó un comentario.Frank C. | Online Move In
El cliente no dejó un comentario.Christina B. | Overall Experience
Rented unit begining on March 26, 2021 at a rate of $184.95. Removed everything Oct. 12 2021, Did not receive a pro-rated refund from unused time. Paid $182 storage bill for October. Removed everything on Oct.12. Had unit since March 26. Did not get a prorated refund for unused days. 4Marilyn c. | Overall Experience
There was a problem with the storage unit they originally had for me-the alarm didn't work or something. The problem was rectified very quickly. Staff is polite and helpful, facility is very clean.Brenda W. | First Impressions
The staff was excellent!! The best customer service I've had in a long time.Henry J. | Overall Experience
The staff was great and extremely helpful!Henry J. | First Impressions
WAY too expensive!Dave H. | Overall Experience
El cliente no dejó un comentario.Robert J. | Overall Experience
Zach was amazing, and he had excellent customer service. He walked us through every step and made the process extremely easy. Give that man a raise!!Holli B. | First Impressions
Very happy we chose the uhaul storage!Maribeth G. | First Impressions
El cliente no dejó un comentario.Erik V. | First Impressions
El cliente no dejó un comentario.Daniel C. | Overall Experience
El cliente no dejó un comentario.DAVID P. | First Impressions
El cliente no dejó un comentario.Dennis F. | Overall Experience
El cliente no dejó un comentario.charlene c. | Overall Experience
El cliente no dejó un comentario.Shanan I. | First Impressions
El cliente no dejó un comentario.JOHN T. | First Impressions
El cliente no dejó un comentario.MICHAEL W. | Overall Experience
El cliente no dejó un comentario.Russell M. | First Impressions
Never got my free month although I inform Tyler Scott about my issue and various emails going back and forth he never did issue my free month I still had to pay it they just didn’t care especially him I feel like they know kids from college store there stuff there and since they are to far away to come back and discuss the problem they at U-Haul don’t care to fix it so no I won’t be going there again they don’t honor the commitment they have and that’s is bad business I will be writing to better business bureau and contacting a hire up person in chargeHERB C. | Overall Experience
I have recommended this facility. The staff are excellent. They were very helpful in a time when my plans changed and I needed assistance.ERIC L. | Overall Experience
Thank you so much! Great staff, clean facility, and already recommended U-Haul Storage to another neighbor!paula c. | Overall Experience
This place is by far the best uhaul I've been too. Staff was really nice and knowledgeable. They will get my business over any other uhaul in town!!TY B. | First Impressions
El cliente no dejó un comentario.ethan h. | Overall Experience
Very easy to get a storage and close outJANET C. | Overall Experience
El cliente no dejó un comentario.libby k. | Overall Experience
El cliente no dejó un comentario.Bill L. | Overall Experience
El cliente no dejó un comentario.jenita h. | Overall Experience
El cliente no dejó un comentario.Norman R. | Overall Experience
El cliente no dejó un comentario.RONALD M. | First Impressions
only place we ever rented a unit from. we had no issues. had to wait a long time when trying to rent and then down size to a smaller unit. Seemed to have computer issues or inexperienced people working them.Steve B. | Overall Experience
El cliente no dejó un comentario.meredith d. | Overall Experience
El cliente no dejó un comentario.Carlos F. | Overall Experience
El cliente no dejó un comentario.Elayne B. | Online Move In
El cliente no dejó un comentario.William J. | Overall Experience
The person who checked us out was GREAT! First month free was amazing too!Brandy E. | First Impressions
El cliente no dejó un comentario.doreen t. | Overall Experience
Great clean easyTIMOTHY G. | Online Move In
The nicest,cleanest, and most friendly staff and facility I’ve ever been in. They went above and beyond to help us feel comfortable in an emergency situation.Malinda G. | First Impressions
The only issue we had was water leaked into our storage unit from the ceiling. The staff felt that there was a leak in the sprinkler system. It ruined our pool table, and we have filed a claim. Not sure if we will get estimated value or replace value for the pool table. We have had this unit for about 27 months which means we've spent over $5000 to store our stuff in there. Considering the amount of money we spent to store our stuff in that unit, I am hoping that the claim process will be easy and we will be satisfied with the amount that we receive.David A. | Overall Experience
El cliente no dejó un comentario.Ericka R. | Overall Experience
El cliente no dejó un comentario.Hector J. | Overall Experience