Comentarios de los clientes para U-Haul Moving & Storage of South Veterans

Smooth, quick and got me on the road!

The store manager was extremely nice and helpful.

They let you driving without insurance that's not good and they charge you

Should really consider weekly payments.

Excellent location, good people who care about their customers!

My only issue was that the office closed early in my opinion and that I had to use U-Haul locks; otherwise, everything was great!

I reserved a truck online with the equipment I needed for my move. When I went to pick up the reserved equipment, they did not have the furniture dolly I requested. The worker said well we don't have it sorry. I explained that is the specific dolly I ordered and I really needed it for my move. He went in the store and grabbed a new one from the shelf. Not only did I pay to rent the equipment, they charged me for the brand new one they took off the shelf. I had a 15' truck for approximately 4 hours, paid $163 for that and then another $25 for the dolly that they took back! Now is not the time to over charge people when we are barely making it. I will not rent from this company again and will let everyone know my experience. Over priced and they don't care about the customer.

Fantastic customer service. In and out in less than 5 minutes.

10/10 would do it again

I could not have had a better experience. Thank you!

The staff was very friendly and helpful. They went above and beyond the requirements of their job.

Customer service was excellent, went above and beyond to help me with arrival and return. Great employees.

Just keep providing the great customer service you provided us!

My only issue is that the storage units are not properly advertised. We have reserved 3 20 foot units online. (We were given 6 10 foot units.) We have never been able to rent one of the 20 foot units because none were available. There is a big disconnect between the online reservations and the actual inventory.

Lady at counter was nice

Heather was excellent help today

Fast, friendly service.

We rented the same 6x12 enclosed trailer twice in October and both times the lights were not working. We will probably be using another soon and hope the lights will work! Seems the lights should be checked every time is it returned as regular PM.

Nothing other than making sure the manager is retained! He is awesome.

New wiper blades

Chris and Heather were very helpful and knowledgeable.

Great location. They welcome me when I walked in the store and were very helpful.

Positive experience. Thank you!

The staff members are always helpful/pleasant. We like their storage facility. It feels clean/safe. However, the online reservations always say that they have 10X20 units available when they do not. We have twice had to make a substitution of 2 smaller units. The website needs updating.

The people are very nice and will help you for all your needs of obtaining a trailer or supplies.

Great job

Very helpful. I told the gentleman about the issues with the truck. I went out and he checked the truck over. Made sure I didn't leave anything

I used a Uhaul to move and was told that I used 37 miles when I drove from one place to another IN TOWN. They also didn't dispatch the truck to me first thing in the morning, so I wasn't sure how they are saying that I drove 37 miles. Also, I rented the $19.99 but my total was $61.00 and after paying with my card, I was told my actual total was $55.00. Both amounts are ridiculous but I don't understand how after paying, my total was different. Still pissed about this. Won't be using this location EVER again.

Employee that helped me was courteous and helped us get hooked up and on the road very quickly. When bringing the trailer back he was also very good at checking us out in a brief time and we were able to leave right away.

My only complaint is that when I rent a vehicle I would have expected it to have a decent amount of fuel in it. It was barely at 1/4 a tank.

I'm not sure of the employees name but he was super kind enough to extend my reservation to noon the next day without charging me. It took a little longer to move then we had thought and we thought 12-6 would be enough but unfortunately it wasn't and he gave till noon the next day but luckily we only needed it till about 730. Thank you so much I really appreciate it.

We had a reservation for a 6x12 enclosed trailer, which was reserved a week prior to need by calling the RT Dunn location and speaking personally with TJ. The day we were to pick it up, I received a call from someone saying the trailer would not be available and we had to take a 5x8 or they could let us have a 10' truck. This was all because one person failed to return the trailer he rented. U-Haul had no one available to pick up a 6x12 trailer at the only location that had one (that being the Washington, IL location). Is it common practice to only have one 6x12? We ended up renting a 5x8, not being able to move our entire load. This is our 11th or 12th rental since October. I hope we do not have this issue in the future, if I reserve something with a credit card I expect to get what I reserved!

I accidentally forgot a garage door opener in truck. Tj located it and kept it safe in the office for me! All around a good experience.

Heather was tremendous. Easy and quick checkout and return.

Make sure all lights are working on trailers! This is my second rental where the lighting is not right. The previous rental was in the same town at a different location. Saying "you will only be using this during the day" is not an acceptable alternative to having ALL lights functional. Everything else was fantastic!

Need more than one person at check out. Why did I do all of the paperwork online to end up standing in line 45 minutes? I was rented a dangerously defective trailer and experienced a tire blowout in the TN mountains. I waited an hour for a service truck. They replaced blown out tire & wheel. Said it was dry rotted, underinflated and worn out. Checked the other tire and found it had blisters and was also about to fail. I asked for compensation for this and all I got was $50. My family could have been killed. I will never go here again.

The manager and employee were friendly and very helpful! Great customer service!

The staff was very kind and caring to everyone during these hard times. They went above and beyond to be sure that the needs of the customer was met no matter what cost it was. I appreciated everyone and everything that had to do with the facility. Thank you.

Have the truck where the preferred pick up is. My only complaint. I had 2 uhaul dealers in my town and still had to travel 30 minutes to pickup the truck. Not right and giving me extra miles does not make up for my time. Disappointed with this policy

Extremely easy drop off process

Your staff is incredibly helpful and friendly. Moving is stressful and every single employee helped me navigate the move with ease. Thank you so much!!!

Nice and easy return.

Good service, everything was excellent,

Very helpful and made it easy to rent a unit. Very clean and well maintained.

Liked the drop off system. Did not even have to get out of the car. Excellent

very good trailer!

Keep up the good work!

While the halls are normally well lit, there are no lights in the actual units and the light in front of mine was often burned out. The check in process to make sure the alarm does not go off was not ever explained to me by an employee. The first month I set it off several times and had to have an employee shut it off each time. Never during those times did anyone show me how to correctly gain access. Another customer showed me that I had to go to the right kiosk and put my information in then repeat it again at the left kiosk. As for the staff, generally they were friendly and helpful but my very first encounter was when I first got there, after purchasing the unit online, was with a manager. Halfway through checking me in he left the office and jumped into a truck and left. After waiting for 10 or so minutes I realized that I was the only person there. I called the phone and the phone on the counter in front of me rang without anyone coming to get it. Eventually I went behind the counter and poked my head into the office to the right and it was empty, then I went to the door on the right that leads to a garage of sorts. It was also empty. Eventually I left and found a young kid in the parking lot with a uhaul shirt. He told me that he was busy. I told him what had happened, 20 minutes earlier at that point and forcefully told him that I needed to get into my unit and that my truck had to be returned very soon. He did then follow me inside and realized that the manager had left and apologized. Then he took me to the unit, without finishing my paperwork or showing me how to get in. He set of the alarm whilst showing me the unit. Some time later I realized that I had absolutely no paperwork or receipt for the unit so I did have to go to the office again and had to go through all the info, at which point I did finally sign some things and get a copy. I also repeatedly told them that my name is Lara Ward. As you can see by my receipt that they still have my name as “Laura“. So all in all not a terrible experience, but not professional. My stuff stayed dry and clean, but the price was on the high end. Also sanitizer would be good to provide near the doors to the units, not just the office.

Rates seem a bit pricey but if that is what it takes to provide such an excellent facility and good staff it is worth the extra expense.

Great staff and a perfect place to go when moving. This place has got all your moving needs. Boxes, tape dispensers, labels etc... And the stuff they sell is top quality at a decent price. I would recommend this place to everyone.

Have used this location many times and am always pleased with the service

Stood around waiting for help, 20 minutes.

I plan on using this facility in the future. It was very well kept, and I do like the fact that a code is needed to enter, and the facility could be entered 24 hours a day. I felt very secure while being there.

Reasonable pricing, secure storage, overhang for camper, electricity available if desired. Remote gate opening is handy so I don't have to get out of RV to access facility.

Security system had issues one night but besides that everything was great

Christopher Dellinger is an asset to your organization and you should give hime a raise.

none.

only problem is elevator broke down last night and we couldn't finish our final move so had to re rent truck and wait for today

Very happy with U-Haul. I've never used a storage facility and they made it very easy.

Very helpful and courteous staff.

great staff and very helpful.

Heather is Great!

This Was my First Visit To this Facility And I Love This Facility it is a great Place To Storage Your Personal Belongs At.

Everyone that I had interaction with was very professional, helpful and friendly. I will be a return customer at this location.

Very helpful

Very clean and quiet. Kinda pricey.

This Uhaul location is top notch. They have the best staff who always give the best customer service, are always friendly and kind, and respectful. The staff at Uhaul have been amazing which is why I will choose Uhaul over any other moving company going forward. I came in to get a few boxes and because of the service I ended up getting more boxes, a truck, and a storage unit. I hope everyone at this location is praised for the great work they do. Thank you to everyone who helped me make this move less stressful, easy, and fast. Way to go Uhaul.

Very helpful with process and renting unit.

I was late on my payment. Payment was due on the 7th. I was trying to move my stuff out by the 14th. I spoke with a manager. He was rude and misleading with what he told me. I was lied to by him.

Very helpful and friendly

No other facility offers the level of storage security, cleanliness and service. Won’t go anywhere else.

The credit card machine was stupid slow. The staff was helpful and apologetic about the credit card machine. Actually moving in was no problem.

Everything was in order and I was able to move the Rv in right away. Thanks!

Catherine was very professional in handling our reservation and getting us setup. Very refreshing in a day where companies often lack good customer service. Thank you!

Nothing bad to say. Storage location and store are clean and inviting. Staff was amazing and understanding! Storage system is top of the line and secure. I love it!

Staff was very friendly and professional.

These guys are very helpful and I would definitely recommend them.

I don’t think it’s right that days are prorated when you move in but not when you move out. Also, the fact you have to buy a lock from the facility for it to be “approved” is extortion.

The staff was very nice with me. They thanked me for using their facility.

Good experience

The staff is fantastic.

I appreciated the security and climate control

Great place

It was nice and the staff was helpful.

Kaelin (general manager) was amazing!!! 10/10 recommendations from me!

I found the staff to be friendly and helpful.

Great service clean place

The staff provided very friendly and helpful service! Would recommend this location to anyone!

Great facility and friendly people!!

Pretty seamless experience, nice people and a great facility. Only cons were more staff is needed during high volume times and making sure unit is unlocked prior to moving in.

Easy to access and secure. I could not find a better storage rental.

Even though staff were friendly and always apologized for my wait, I experienced long waiting times when I needed to ask a question or to check out.

Great

Really nice people to work with!

Very clean., good customer service. Harry Mutz

Good customer service would recommend people to this location.

Amanda was great at taking care of my needs

Very helpful crew, showed me RV spaces, and included a remote with the space lease. Thank you!

The building always smelled clean. However, there always seemed to be troubles with the computers which took longer than it should when checking in and out for actual uhaul rental.

Well maintained and safe storage facility.

Impossible to find ANYTHING wrong since we only ended-up needing the Locker for less than a month. Your Employees were very helpful and courteous. Thank You.

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Your Employees were very friendly and efficient. We have no complaints whatsoever to register. Your Facility is quite impressive.

Thank you so much for the excellent service. Also facilities appear nicer/better set up than another storage facility in town.

The staff was very helpful and friendly. Highly recommend. Thank you

Service was great. Person I worked was very knowledgeable and friendly to work with.

We didn't sign a contract for a storage unit probably because it was so chaotic the day we were there....yet we were obligated to abide by it! Their mistake us $110!

The staff made pick-up a smooth experience!

Very unprofessional tried to bill me 2 months after I moved out of my storage. Storage paid up for the month left 3 weeks early still tried to charge me next month's rent and interest. Do not use.

just a great facility.thank you

Very clean.

RV storage was awesome here. Love the charging stations and alarm system. My trailer was safe there. GM Megan was great. I’ll be back.

Thank you! Will rent from there again.

We were very pleased with this rental unit:facility.

The Ubox was delayed

I can't recommend their ubox services it was unreliable and they cannot garentee a dilvery date.

I rented an rv spot. Using the online checkout I started the process. Having not heard from anyone to finish the agreement after multiple tries, uhaul made it right by providing first month free.

Had to take out stuff but the elevator wasnt working Meghan helped in getting it down appreciate it and thays when i came to know about the stairs as well.

The paperwork was handled quickly and efficiently, the rates were as promised, and the staff was friendly.

Just like at other UHAul stores though, there never seems to be enough people working inside the store. This means a lot of standing and waiting.

Very clean and easy

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