This is a â€œshowcaseâ€ business operation here. Congrats, and keep up the good work as well as a clean, organized facility!Randall R.
Customer Reviews for U-Haul Moving & Storage of South Veterans
Bloomington, IL 61701
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I was charged for gas when the person told me I didn't have to put gas in because I had to hurry and move out my belongings because it had a hole in the roof and ruined some of my items because they got soaked. The needle was where it was when I rented it. Not sure why I was charged.Maria B.
El cliente no dejó un comentario.Jonathon B.
El cliente no dejó un comentario.David D.
Roadside assistance needs to be improved a lot. I blew a tire on my truck three hours into my 24 hour trip. Took me 45 minutes to get through to the call center and online chat. Then it took over three more hours before someone came to replace the tire. So over 4+ hours sitting on the interstate disabled. Totally unacceptableGreg D.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.TAMALA J. | Overall Experience
Thank u soooo much.. They helped me save my stuff even though my payments were behind due to family emergency.. I recommend to everyone for moving or storage needs..Ashleii D. | First Impressions
El cliente no dejó un comentario.james H.
Te staff was very helpful right up until thr end. I was told by your rep that when I leave the unit my time there was prorated. The day I checked out that changed to no refund. I'm disappointed in the information given. Your employees should know the terms better.Lise S. | Overall Experience
El cliente no dejó un comentario.Robert K.
I have always had a good experience there.Keven F.
We drove an hour to empty the pod on a Sunday. We were told that there must be a reservation 24 hours in advance to have access. This was never told when the pod was booked in person. We had also reserved a smaller unit but was told they were all out by the date of our reservation. However, everyone was friendly.Tracie V.
El cliente no dejó un comentario.Josh P. | First Impressions
The truck roof leaked. Our boxes in moms attic were wet after it rained. My daughter's clothes were soaked. When I returned the truck the staff didn't seem concerned at all. I was told that trucks aren't guaranteed waterproof.Rick L.
El cliente no dejó un comentario.Andre P.
El cliente no dejó un comentario.Jeff H.
Check the hitch on the truck. We were not told ours was too small, and most of the lights on the trailer did not work.Rabechh P.
El cliente no dejó un comentario.KYONNA R. | First Impressions
Clean uhaul better inside can't see out the window. Great customer service. Uhual went over and beyondChrissy L.
El cliente no dejó un comentario.Steven S.
Very happy with storing our RV in outdoor secure lot. Only complaint about outdoor storage was the amount of nails, screws, garbage etc scattered about. Many times had to get out of vehicle and remove items out of roadway to keep from causing damage to vehicles tires. Other than that the employees were great and overall all storage experience was a positive!brian e. | Overall Experience
The employees at this location were fantastic. Knowledgeable, friendly, and fast. This will be my primary rental location for any future needs.Calvin K.
El cliente no dejó un comentario.Julie H.
El cliente no dejó un comentario.Amanda S. | Overall Experience
Clean with courteous employees. Best U-Haul facility I've ever rented from.Carol H.
Very simple to use.in and out in a flash.Stan J.
El cliente no dejó un comentario.JENNIFER J. | Overall Experience
They was always so helpful and very friendly I would use again and well tell all my friends to use one on Dunn st and the one on main they was very helpful friendly when got a truck Plus what would even make it great if they got a least of men that would help move out or in that wasn’t a arm and a leg moving people gotten very expensive but I know people would really like just people that would help them move stuff .TAMMIE I. | Overall Experience
Awesome people and truck. I had blankets and two dollies and they were ready when we picked up. I also used movers from their recommended list and they were awesome!Bill B.
We've moved houses 11 times in 32 years and now have three grown children who seem to move constantly. We've worked with UHaul facilities in 7 states. The Bloomington UHaul crew have been - by far - the most helpful and professional crew we've ever worked with. Extremely busy place, but we'll done to the entire team!! (Storage facility, two truck rentals and supplies.)Sarah W. | Overall Experience
El cliente no dejó un comentario.Leonardo L. | Overall Experience
El cliente no dejó un comentario.John B.
Rubber Floor mat was dusty but after we used the van and tried to clean it as well, we could see why. That mat material was hard to get clean.Jeannie K.
El cliente no dejó un comentario.Ashley R. | Overall Experience
El cliente no dejó un comentario.Victor M.
Friendliness is important and they are very kind at this location. Keep up the good work.Percy K.
Rental process was very simple, fast and efficient. The ease and convenience of pick up and drop off was excellent!Brian D.
El cliente no dejó un comentario.Shanmugasundaram M.
El cliente no dejó un comentario.Claire S. | Overall Experience
El cliente no dejó un comentario.Jeffrey M. | Overall Experience
El cliente no dejó un comentario.Jonah R. | First Impressions
Staff did not provide copy of closed account. Was very distracted and not helpful.Angela G. | Overall Experience
We were extremely pleased with this facility! They were very helpful & we really appreciate it!!Beth W. | Overall Experience
El cliente no dejó un comentario.JORGE B.
The guys at this location are awesome. Have had several interactions with many of the guys working here and they've all been very helpful and kind. Couldn't ask for a better customer experience. Keep it up!!Adam M.
Nick and Blake were very knowledgeable and professional...they treated me with kindness and sent me down the road with the auto transport knowing that I was well taken care of and more importantly safe...Thank you very much Nick and Blake... Phil MikalikPHILLIP M.
El cliente no dejó un comentario.Terry B.
El cliente no dejó un comentario.Rick R.
El cliente no dejó un comentario.jeannie S.
The experience at this location was much better and a very helpful Employee Brandon as we had a hard time getting there before 7 closing time he totally worked with us to return truck and helped us get a storage area for our furnitureTerry M.
I had difficulty self-checking out a truck from another location and it was going to delay my move. So I called this facility and I was immediately helped and gotten on my way very very quickly and I very much appreciated it. it was a great experience. It was the original facility I wanted to use anyway because they are so good there.Kendra N.
Very friendly, helpful staff. Highly recommendLeslie T.
El cliente no dejó un comentario.Rick P.
This is not a suggestion for improvement but I wanted to state that this was the best experience I ever had picking up a product from U-Haul. I felt valued and was on my way quickly.Michael H.
It was last minute they had many trucks avail. Also friendly and fast. Thank you !!Tashara C.
El cliente no dejó un comentario.MIKE A.
El cliente no dejó un comentario.Amanda H.
My trailer was in excellent condition and especially the tires. It was either relatively new or had been recently refurbished.Steve S.
El cliente no dejó un comentario.Oren P.
Everything was easy and efficient. Would recommend and will use again.robert D.
El cliente no dejó un comentario.Stan H.
I had a last minute move situation and was able to drive up and rent a van in minutes. Great service!!Bill B.
There was a sign that said to stay with the truck when returning, yet nobody came to check it in. When going inside, the attendant didn't seem to care at all and said just leave the truck.John V.
Keep up the good Communication.Andre P.
El cliente no dejó un comentario.Jason O.
El cliente no dejó un comentario.marc H.
El cliente no dejó un comentario.Bill B.
Pick up and return went quickly, and the associate was very courteous. The trailer worked properly.Kim O.
El cliente no dejó un comentario.Rick H.
El cliente no dejó un comentario.Alan G.
El cliente no dejó un comentario.robert B.
El cliente no dejó un comentario.Eric M.
You could consider part-day rental.DEBRA T.
I thought the customer service was excellent. My rental check out/in went very smooth. They were very thorough when explaining the contract. I had no questions or concerns. ¡Gracias!SHAWN A.
UHAUL appeared to be adequately staffed so I was in and out within a few minutes. I asked and received assistance in putting the dolly in my SUV and getting it out when I returned it.BOBBY W.
El cliente no dejó un comentario.Jeffrey J.
El cliente no dejó un comentario.Krista G.
The customer service at the location was great. Very friendly.Julia T.
El cliente no dejó un comentario.Doug B.
El cliente no dejó un comentario.JAKEDA H.
El cliente no dejó un comentario.Howard T.
El cliente no dejó un comentario.JOHN W.
Very nice serviceMarcus S.
El cliente no dejó un comentario.tim R.
El cliente no dejó un comentario.Doug B.
They were very personable and ready for us to readily pick up.Todd W.
Give customers an extra day to when wearher is extreme. Very high winds combinef with rough road conditions and construction delays put is behind schedule. Our average speed was knocked fown to _5-50 mph xie to 30mph dustained winds with gusts that might hace excerded 50mph. There was also ice, and snow drifts on some stretches.GERALD H.
Great staff, wry proactiveKaren S.
El cliente no dejó un comentario.Bryan P.
It took the store 2 weeks to invoice me. I returned the VA m that was rated and my invoice charged me for gas. The young person who was at the store did not check me in. He asked if the van had the same amount of gas and I advised it did. He said everything was fine and then 2 weeks later I was charged for something I did not owe. I feel that was fraud. Very poor customer service. Charlene M.
I was over charged. Even though I filled the fuel I was charged more after my returnVEERAKRUPA C.
El cliente no dejó un comentario.Kevin C.
Great customer service! Fast and friendlyTIMOTHY G.
Nothing comes to mindDenise L.
Nothing my experience was great!Candice B.
The moving help site was the worst part of the U-Haul experience that was disappointing! You pay a lot to rent a truck, you pay a lot for boxes and tape! You spend hrs packing your belongings securely! You select moving help from the site with good recommendations. But, actually the company is lacking in skill and competence and your furniture arrives with many scratches and marrs. And no one does anything about it- not I haul because damage was not caused by an accident and not the moving company!!! I have nothing good to say about the moving company!!!Ann K.
El cliente no dejó un comentario.Angela C.
Great facility. 15 foot truck worked out great. I also noticed that the U-Haul price for moving boxes was lower than the price I paid at Lowes. Overall very happy with the customer service and the truck I rented.mark F.
El cliente no dejó un comentario.Larry R.
El cliente no dejó un comentario.Jeffrey M.
El cliente no dejó un comentario.Doug B.
El cliente no dejó un comentario.John T.
Have a backup plan in place for system glitches. Strong winds interfere with Wi Fi access. Took at least 4 hrs for the system to fully regain usage.Pearl J.
I had difficulty using the mobile check in process. I was able to only take one picture and could not continue in with the check in process without a second picture but the application would not allow me to take a second picture of the van.Victoria D.
El cliente no dejó un comentario.John H.
April, Ty and Blake were all absolutely phenomenal!! I would recommend this location to anyone that needs to rent anything U-Haul offers. They went above and beyond to help me in a dire situation and reinstilled my faith with U-Haul, as my last experience was to be my last. They made it easy and an absolutely wonderful experience.Stacie H.
El cliente no dejó un comentario.John L.
I was told that both the left and right side tail lights worked when I turned on my vehicle lights for a test at the U-Haul location, but when I got home, about 5 miles away, the right side tail lights did not work with my vehicle lights on. This seemed odd and is the only reason for a 4 rather than 5 star rating.Stephen S.
El cliente no dejó un comentario.Renee L.
Blake was an excellent representative. He was extremely kind, professional, and helpful!Matt W.
great serviceDAN C.
El cliente no dejó un comentario.Michael S.
I doubt anyone will actually read this comment, but I feel I should put it out there anyway. As a company you need to invest in a fleet of trucks that get better fuel economy, and quit putting those stupid fuel saver stickers on the vehicle. There's no way to get "better" fuel milage in a truck that only gets 8mpg maybe 10mpg if you're really feathering the throttle. The cost of the fuel falls on the customer to purchase while using the vehicle. People would want to rent from you more if they new the trucks they were using wasn't also going to suck there wallets dry just to move a few miles away. Today I drove your truck just over 200 miles, and on top of the $230 I paid to rent the truck I also had to pay $120 just in gas. I know U-Haul doesn't control the gas market, but 8mpg does not make me want to use one of your trucks. This is just my thoughts and again you probably don't care, but I felt like this needed to be said. I mean most people who use your service are DIYers and are trying to save money not spend extra. GraciasAaron O.
Prompt, friendly service! Reasonable pricekaren M.
El cliente no dejó un comentario.RON F. | First Impressions
El cliente no dejó un comentario.TERRY T. | First Impressions
👍👍Aida A. | First Impressions
El cliente no dejó un comentario.Andre P. | First Impressions
My only problem was that I was charged for a extra month rent auto pay. I have yet to be compensated.Charles J. | Overall Experience
I LOVE how clean and how big the facility is. We don’t get stuff like that in BloomingtonCourtney L. | First Impressions
El cliente no dejó un comentario.Nandi N. | Overall Experience
I will be repeating a new storage unit for this fall as well thank you for your serviceMicheal T. | Overall Experience
El cliente no dejó un comentario.Michael R. | First Impressions
Wondering if more space is needed can u roll into new larger unit and how much notice needed to cancelDean C. | Online Move In
El cliente no dejó un comentario.Jessica W. | First Impressions
Unaware that I had to purchase the lock instead of being able to use my own, increasing rental fee.Dennis M. | Overall Experience
El cliente no dejó un comentario.RONALD M. | Overall Experience
El cliente no dejó un comentario.Harriet C. | Overall Experience
Staff was very courteous and professional.Latrice B. | First Impressions
Clean, friendly staff, accessible. Would rent again in the futureChimere S. | Overall Experience
El cliente no dejó un comentario.Thomas D. | First Impressions
El cliente no dejó un comentario.Jamie H. | Overall Experience
All of the workers were super nice!! The facility was so clean and well lit!! Good job!!!Susan C. | Overall Experience
The customer service rep I met with was extremely polite and helpful. 10/10 would recommend this location.Jennifer F. | First Impressions
El cliente no dejó un comentario.paul m. | Overall Experience
Staff was very helpful in getting a trailer and a storage unit. The process was very efficient.Harry and B. | Online Move In
Everything was good with the exception of the one of the storage units (Unit 2398). Damaging about 90 pieces of clothing. The facility I used was located at 1710 Dunn Dr Bloomington Illinois.ANDREW R. | Overall Experience
Only issue was with the lock. I had same style lock as they "required" except mine had a number combination instead of a key. Was initially told that mine was fine to use but when I came back they had placed a lock on it and said that I couldn't have an alphabet lock and I would have to purchase their key lock. I think that the number lock is more secure than a key one. Anyways, seems like it's a way to make extra money when it's not necessary.Robin T. | Overall Experience
El cliente no dejó un comentario.Chris W. | Overall Experience
First experience with U-Haul and I see now why you guys are the go-to for moving services. Incredible prices, great quality, and friendly workers. Thank for making our move from Oklahoma to Illinois doable.KHANG S. | First Impressions
Wish the hours were 24hrs without the extra fee.Michelle D. | Overall Experience
El cliente no dejó un comentario.AMBER J. | First Impressions
El cliente no dejó un comentario.Jessica B. | Online Move In
El cliente no dejó un comentario.Gawain R. | Overall Experience
I really appreciate this facility.Tracey G. | First Impressions
El cliente no dejó un comentario.KELSI S. | Overall Experience
El cliente no dejó un comentario.Janice A. | Online Move In
El cliente no dejó un comentario.Avinash G. | Overall Experience
El cliente no dejó un comentario.John B. | First Impressions
Incredible customer service and engagement Team members went above and beyondCarl B. | First Impressions
Ty at the Bloomington Illinois location was professional and friendly and considered my storage needs to find the right storage space for me.anne F. | First Impressions
El cliente no dejó un comentario.Jerry S. | First Impressions
The person on duty when we arrived on 11/13 at 445 was VERY friendly and helpful. He did a great job.Lise S. | First Impressions
El cliente no dejó un comentario.Nakeana D. | Online Move In
Great staffChris H. | Overall Experience
El cliente no dejó un comentario.Lea P. | First Impressions
Service was greatShamella C. | Overall Experience
Clean facility. Friendly knowledgeable staffChris H. | First Impressions
Staff was very professional. We ended up having to rent more storage than we thought. A little snag with getting all 4 units on auto bill. Upon calling this problem was resolved and late charges returned. Make sure they have your contact information! They will e mail you with things (like nonpayment) and you can call and get it fixed. Clean, well lit and easy unload and load. Carts are provided. We moved out of state so we won't be back. Definite recommend!Laurie S. | Overall Experience
Only thing I don’t like is units are not prorated for early move out.Malinda G. | Overall Experience
El cliente no dejó un comentario.Christina R. | First Impressions
El cliente no dejó un comentario.Cathlin S. | Overall Experience
El cliente no dejó un comentario.William M. | Overall Experience
El cliente no dejó un comentario.Frank C. | Online Move In
El cliente no dejó un comentario.Christina B. | Overall Experience
Rented unit begining on March 26, 2021 at a rate of $184.95. Removed everything Oct. 12 2021, Did not receive a pro-rated refund from unused time. Paid $182 storage bill for October. Removed everything on Oct.12. Had unit since March 26. Did not get a prorated refund for unused days. 4Marilyn c. | Overall Experience
There was a problem with the storage unit they originally had for me-the alarm didn't work or something. The problem was rectified very quickly. Staff is polite and helpful, facility is very clean.Brenda W. | First Impressions
The staff was excellent!! The best customer service I've had in a long time.Henry J. | Overall Experience
The staff was great and extremely helpful!Henry J. | First Impressions
WAY too expensive!Dave H. | Overall Experience
El cliente no dejó un comentario.Robert J. | Overall Experience
Zach was amazing, and he had excellent customer service. He walked us through every step and made the process extremely easy. Give that man a raise!!Holli B. | First Impressions
Very happy we chose the uhaul storage!Maribeth G. | First Impressions
El cliente no dejó un comentario.Erik V. | First Impressions
El cliente no dejó un comentario.Daniel C. | Overall Experience
El cliente no dejó un comentario.DAVID P. | First Impressions
El cliente no dejó un comentario.Dennis F. | Overall Experience
El cliente no dejó un comentario.charlene c. | Overall Experience
El cliente no dejó un comentario.Shanan I. | First Impressions
El cliente no dejó un comentario.JOHN T. | First Impressions
El cliente no dejó un comentario.MICHAEL W. | Overall Experience
El cliente no dejó un comentario.Russell M. | First Impressions
Never got my free month although I inform Tyler Scott about my issue and various emails going back and forth he never did issue my free month I still had to pay it they just didn’t care especially him I feel like they know kids from college store there stuff there and since they are to far away to come back and discuss the problem they at U-Haul don’t care to fix it so no I won’t be going there again they don’t honor the commitment they have and that’s is bad business I will be writing to better business bureau and contacting a hire up person in chargeHERB C. | Overall Experience
I have recommended this facility. The staff are excellent. They were very helpful in a time when my plans changed and I needed assistance.ERIC L. | Overall Experience
Thank you so much! Great staff, clean facility, and already recommended U-Haul Storage to another neighbor!paula c. | Overall Experience
This place is by far the best uhaul I've been too. Staff was really nice and knowledgeable. They will get my business over any other uhaul in town!!TY B. | First Impressions
El cliente no dejó un comentario.ethan h. | Overall Experience
Very easy to get a storage and close outJANET C. | Overall Experience
El cliente no dejó un comentario.libby k. | Overall Experience
El cliente no dejó un comentario.Bill L. | Overall Experience
El cliente no dejó un comentario.jenita h. | Overall Experience
El cliente no dejó un comentario.Norman R. | Overall Experience
El cliente no dejó un comentario.RONALD M. | First Impressions
only place we ever rented a unit from. we had no issues. had to wait a long time when trying to rent and then down size to a smaller unit. Seemed to have computer issues or inexperienced people working them.Steve B. | Overall Experience
El cliente no dejó un comentario.meredith d. | Overall Experience
El cliente no dejó un comentario.Carlos F. | Overall Experience
El cliente no dejó un comentario.Elayne B. | Online Move In
El cliente no dejó un comentario.William J. | Overall Experience
The person who checked us out was GREAT! First month free was amazing too!Brandy E. | First Impressions
El cliente no dejó un comentario.doreen t. | Overall Experience
Great clean easyTIMOTHY G. | Online Move In
The nicest,cleanest, and most friendly staff and facility I’ve ever been in. They went above and beyond to help us feel comfortable in an emergency situation.Malinda G. | First Impressions
The only issue we had was water leaked into our storage unit from the ceiling. The staff felt that there was a leak in the sprinkler system. It ruined our pool table, and we have filed a claim. Not sure if we will get estimated value or replace value for the pool table. We have had this unit for about 27 months which means we've spent over $5000 to store our stuff in there. Considering the amount of money we spent to store our stuff in that unit, I am hoping that the claim process will be easy and we will be satisfied with the amount that we receive.David A. | Overall Experience
El cliente no dejó un comentario.Ericka R. | Overall Experience
El cliente no dejó un comentario.Hector J. | Overall Experience
El cliente no dejó un comentario.Daniel C. | Overall Experience
Excellent experience. Would use again the next time we need storage.ZACK M. | Overall Experience
El cliente no dejó un comentario.Barry S. | Overall Experience
The associate I dealt with was very polite and knowledgeable. His suggestions helped me successfully put an end to a rough day.michael h j. | First Impressions
El cliente no dejó un comentario.William J. | First Impressions
El cliente no dejó un comentario.brent f. | Overall Experience
Very helpful staffchristopher b. | First Impressions
Excellent to work with.ERIC L. | First Impressions
FantasticWilliam G. | First Impressions
MATTHEW WOODLY (GM) Main St. Location was very friendly and helpful. He saved us when we purchase a one way and we needed an in town rental. Payton at the RT Dunn drive location was kind and friendlyKenautis S. | First Impressions
El cliente no dejó un comentario.Joni M. | Overall Experience
El cliente no dejó un comentario.JAY J. | First Impressions