Comentarios de los clientes para U-Haul Moving & Storage of South Temple

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of South Temple

Clasificación general:

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Stephen T.
Clasificación:

El cliente no dejó un comentario.

MONIQUE M.
Clasificación:

El cliente no dejó un comentario.

Cheryl W.
Clasificación:

Everyone there was very nice. The service was fast and friendly.

Jason O.
Clasificación:

El cliente no dejó un comentario.

CHARLES LARRY M.
Clasificación:

Excellent service start to finish. Fast and well trained.

Fred S.
Clasificación:

1. Two of the sidelights on the trailer were out but the young man said they don't really matter, just the taillights have to work. 2. The on-line check-in process failed because your system said it couldn't determine my location. Do you really believe I would take back to somewhere other than where I rented it. It was a hassle to get the $20 penalty charge reversed.

Ashlee O.
Clasificación:

Amazing customer service. The guys were really helpful In answering questions and provided the best deals!

JESSICA L.
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Staff was friendly and courteous. Made the experience very easy. Thank you guys!

Branden C.
Clasificación:

The First gentleman that helped me when I picked up the trailer was awesome. Very respectful outgoing and just an overall great person. Great customer service. Even came to help when I dropped it back off a few hours later so the other employee didn't have to do it alone.

Danny B.
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El cliente no dejó un comentario.

yolanda F.
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El cliente no dejó un comentario.

Judy L.
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El cliente no dejó un comentario.

CHARLES P.
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El cliente no dejó un comentario.

Dayna N.
Clasificación:

El cliente no dejó un comentario.

Kenneth F.
Clasificación:

Nothing

Mary H.
Clasificación:

Efficient, friendly and personable. Nothing needed. Effortless return.

Ronnie C.
Clasificación:

El cliente no dejó un comentario.

Richard M.
Clasificación:

Great customer service.

Austin D.
Clasificación:

El cliente no dejó un comentario.

susan C.
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El cliente no dejó un comentario.

Brian W.
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El cliente no dejó un comentario.

Samuel M.
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The staff is very friendly and helpful, they went way above and beyond what I expected. Andrew was such an inspiration and made an otherwise difficult situation bearable. I rented a trailer to get what was left of my daughters property after hurricane Laura devastated Lake Charles La. When Andrew found that out, he asked if he could pray for me, WOW! That was exactly what I needed, My daughter and I left there with tears of joy because Andrew took the time to be human and not just a salesman. Incredible service and I've gained a friend in the process.

THERESA A.
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El cliente no dejó un comentario.

Michael B.
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Easy drop off process. Fixed the claim damage to the truck from the tire blowout

walter G.
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El cliente no dejó un comentario.

gary S.
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El cliente no dejó un comentario.

Betty S.
Clasificación:

The line drop off website did not work but everything else was good

Frank F.
Clasificación:

No.

Thomas D.
Clasificación:

El cliente no dejó un comentario.

Michael W.
Clasificación:

El cliente no dejó un comentario.

Adil M.
Clasificación:

El cliente no dejó un comentario.

Wayne B.
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El cliente no dejó un comentario.

Andrew S.
Clasificación:

El cliente no dejó un comentario.

BLAINE G.
Clasificación:

El cliente no dejó un comentario.

Diana S. | First Impressions |
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El cliente no dejó un comentario.

Adrian D.
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El cliente no dejó un comentario.

Ben B.
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The gentleman that accepted my keys was either really drunk, tired, or on something. He was slurring his speech, swaying back and forth, and could not communicate.

jacob H.
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El cliente no dejó un comentario.

Joy F.
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Staff was excellent, VERY polite and helpful - sorry I didn't get his name, the gentleman working 9/12/20 around 5 PM

Cassandra A.
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El cliente no dejó un comentario.

sherley A.
Clasificación:

Make it possible for us to speak with a person on the location. If a situation happens inside of the storage area and need to speak with someone and call the office, I always have to go through the prompts that has nothing to do with whatever concerns me. This is aggravating and frustrating.

Daravuth B.
Clasificación:

Lady working there always rude slow and unfriendly .. I will not be going bk to that location again

Rudy C.
Clasificación:

Wanda the GM is the best!

Royal S.
Clasificación:

Everything was great and the staff were very friendly and helpful!

Bruce G.
Clasificación:

Customer service was great

Corey G.
Clasificación:

Great experience.

ALYSOUN S.
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Very helpful employees!! Wonderful and nice!

MICHAEL DAVID R.
Clasificación:

El cliente no dejó un comentario.

Scott H.
Clasificación:

The staff was friendly, knowledgeable and professional. I do have to say the price per mile I payed was different from the price I got on Thursday. Maybe the gentleman on Thursday forgot to tell there is a price difference I was just surprised. Other than that the ran well was clean and staff were great.

THOMAS B.
Clasificación:

El cliente no dejó un comentario.

timothy J.
Clasificación:

Nothing as of yet it was a great experience!

Zane K.
Clasificación:

Brought it back on the weekend and got an email days later saying that I returned it on Tuesday and charged me and extra $20 dollars

Sarah M.
Clasificación:

The only issue was with your technology. There were issues when I was processed to pick up the truck it would not record my license. Then when I tried to use the application to complete the after hours drop off the application again glitched resulting in my being charged additional charges as it would not let me process that way.

souriya F.
Clasificación:

The return process takes too long. The app/ browser isn't even worth using with the amount of hassle it takes to return keys. People just want to drop off the keys. I didn't get my receipt after turning in the truck last night online. It was turned in around 10:30- 11:00 pm. Change how you make people drop the truck off. Drop the keys in the box. You guys can see who checked out the rentals because we reserved it. If there are questions that you have, call / email the person who reserved it. Tell us to email the pictures if there was damages or something was wrong. What happened to the good days when all we did was drop off the keys? Now uhaul just want to pinch every nickel and dime out of us. Do your job and inspect the truck. If uhaul is going to check the truck anyway, why do I need to tell you how many miles was driven? Us checking in the truck isn't making the truck get inspected faster. The employees end up looking at the specs right after us. ENOUGH WITH THE APPS DROP OFF. It's a waste of time to the ones who just got done moving. You do the inspections. I'm not sure who calls the shots about making things difficult, but you should ashamed for putting more stress and “convience fee” on those who are just trying to drop off a rental.

Melvin L.
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El cliente no dejó un comentario.

Araceli H.
Clasificación:

El cliente no dejó un comentario.

David K.
Clasificación:

Fast easy drop off, professional attentive staff working efficiently and courteously to get us taken care of (very stark difference from my pickup location in Houston on Katy Freeway where the staff seemed inconvenienced by having a customer come to the counter). Great job Temple Uhaul on Dodgen Loop!

Connie G.
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El cliente no dejó un comentario.

Sarah M.
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El cliente no dejó un comentario.

rakeal R.
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El cliente no dejó un comentario.

Donna R.
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Very helpful and fast service!

Barry R.
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El cliente no dejó un comentario.

Rodney S.
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Great service as usual. My rep was very knowledgeable, professional, efficient and friendly.

Gayle F.
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The process from start to finish was fine. I think it went as quickly as it could. All the staff were friendly and helpful. Top notch operation!

JAMES C.
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El cliente no dejó un comentario.

Penny W.
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El cliente no dejó un comentario.

Moses C.
Clasificación:

IF YOUR POLICES IS TO DEAL WHIT CUSTUMER AS YOUr custumer service did,... YOU GUYS HAS TO CHANGE THE INTIRE CONCEPT OF SERVICE AND ATENTION TO THE PUBLIC.

MARISSA S.
Clasificación:

El cliente no dejó un comentario.

Hank B.
Clasificación:

Pu was slow employee want very professional. Drop was easy and pleasant

Elizabeth F.
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Honestly, when I picked up my truck, the young man who worked with me was extremely rude and condescending. He talked very fast, and it was through a mask. When I didn't understand what he meant, he talked to me in an irritable way. However, when I was sent to the wrong drop off location, he was nicer and more helpful.I am not sure why I received the negative treatment at the start.

SARAH M.
Clasificación:

Nothing

Chad P.
Clasificación:

El cliente no dejó un comentario.

Thien N.
Clasificación:

El cliente no dejó un comentario.

Madeline D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Zona W.
Clasificación:

El cliente no dejó un comentario.

Madeline D.
Clasificación:

N/A - you guys were all super nice and helpful, and after a stressful move it was something we appreciated

Robin J.
Clasificación:

El cliente no dejó un comentario.

Javier R.
Clasificación:

El cliente no dejó un comentario.

Roderick C.
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El cliente no dejó un comentario.

Sandra R. | Overall Experience |
Clasificación:

Andrew was Great at the front desk, very personable. got my lease for the 30 day free unit done immediately, no problems with the whole time frame I was there. Prefer this location over the General Bruce location, based on customer service and friendliness of staff and knowledge.

Gary W.
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El cliente no dejó un comentario.

Bailey C.
Clasificación:

El cliente no dejó un comentario.

stephanie M.
Clasificación:

El cliente no dejó un comentario.

Antonio G.
Clasificación:

U-HAUL staff on the Loop in Temple,Texas are the BEST . And Thank You for your help on my move .

ANGELA V.
Clasificación:

El cliente no dejó un comentario.

Timothy H. | Overall Experience |
Clasificación:

Every time I needed help staff was easily accessible, I would go back to them should I need storage again

Robin J.
Clasificación:

Originally went to the Fryers Creek location. The experience was the exact opposite from the second location. The lady seemed not to know what she was doing. Multiple card swipes due to their system issues. My cc ended up being locked by the bank due to this issue. I received a much more expensive quote from Alexis or Alexa. I wouldn't recommend this location. Andrew was very patient as he tried to ease my frustrations. Friendly and exceptional customer service.

Aaron C.
Clasificación:

El cliente no dejó un comentario.

Donald B.
Clasificación:

Your survey is not clear whether you are asking about the Pick Up location or the Drop Off location so I won't answer any more of those questions. The Roanoke location was wonderful. The Temple, TX location was a disaster. There was noone on site. No one answered the phone number we were given. There were no instructions what we were to do since no one was there, and the whole fiasco took over an hour before we had any inkling of what we were supposed to do to return equipment. Finally, clients at our drop off location advised us to go across the highway and drop off at that location. Those people were fantastic and immediately accepted the drop off and gave us a receipt for same. So NO, I would not recommend the facility at the original drop off location, under any circumstances. I would absolutely recommend the facility across the highway who has us back on the road in less than 10 minutes.

David B.
Clasificación:

El cliente no dejó un comentario.

Kenneth L.
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El cliente no dejó un comentario.

Martin A.
Clasificación:

El cliente no dejó un comentario.

Taya L.
Clasificación:

El cliente no dejó un comentario.

Rona O.
Clasificación:

El cliente no dejó un comentario.

Lia W.
Clasificación:

The contract was wrong and didn't notice until it was time to turn in the truck at the Harker Heights Location.

Daniel R.
Clasificación:

your personal where very professional considering the covid 19 regulations and distractions if any occurred

LEE S.
Clasificación:

El cliente no dejó un comentario.

VARARAIN ALLAN T.
Clasificación:

El cliente no dejó un comentario.

Shawn B.
Clasificación:

I'm done with uhaul. You can thank the disrespectful idiot you had on the online chat.

Shari A.
Clasificación:

El cliente no dejó un comentario.

Ernest F. | First Impressions |
Clasificación:

Ms. Wanda always provide the most helpful and professional customer service. She insures that her staff are efficient and friendly and professional as well. I will always use this location for moving and for storage.

Daniel C.
Clasificación:

Awesome store location, the guy was very friendly and knowledgeable.

Criselda S.
Clasificación:

Excellent service and will come back.

Jose C.
Clasificación:

El cliente no dejó un comentario.

Francisco G.
Clasificación:

El cliente no dejó un comentario.

hannah T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mary E. | Overall Experience |
Clasificación:

The staff are quick to answer questions and the phone when you call.

Susan F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

KENNETH M. | Overall Experience |
Clasificación:

Found a dead rat on top of one of my open shelving unit.

Cecil Don B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

William R. | Overall Experience |
Clasificación:

I only needed the facility for one month, but I really appreciated everything that Wanda and her staff did for me. I will go back and use them again if needed and will recommend to a friend if needed.

Bennie P. | Overall Experience |
Clasificación:

None

Wanda N. | First Impressions |
Clasificación:

I was blown away at how quickly I was waited on...Wanda was at the top of her game from start to finish...Very knowledgeable...The "Customer Service" was second to none...Outstanding Service...

Deverie H. | First Impressions |
Clasificación:

Wanda was wonderful in explaining and getting us a unit

mary t. | Overall Experience |
Clasificación:

The manager made it easy to check out and get out of there

Mary A. | First Impressions |
Clasificación:

the customer service person Wanda was very courteous and informative. She answered all questions and gave advice on some the kind of lock needed

mary t. | First Impressions |
Clasificación:

Staff friendly, knowledgeable, and welcoming

Tailor B. | First Impressions |
Clasificación:

Super friendly and great service.

Jarrid l. | Overall Experience |
Clasificación:

Great facility and friendly staff. Still upset I couldn’t use any of my earned storage time for the unit.

Brianna W. | Overall Experience |
Clasificación:

Wanda runs a tight ship but it’s amazing! She saved the day for UHaul with me!

Steven T. | Overall Experience |
Clasificación:

Great facility and fantastic customer service.

Raymond J. | Overall Experience |
Clasificación:

When I check out, I was told no Refund I was paid up for the whole month??

Brianna W. | First Impressions |
Clasificación:

This location is wonderful, HOWEVER!...... I will never use UHaul again. Wanda, is absolutely wonderful though and saved my entire day.

Jennifer M. | Overall Experience |
Clasificación:

Wanda and her staff are great people. When I walk in I feel like I am home. I met a new employee who helped me to close out my storage room and Orlando was concerned because I was so hot got me water.

Rene S. | First Impressions |
Clasificación:

Staff very helpful.+

Stefani C. | Overall Experience |
Clasificación:

I understand that it is not the storage facilities fault but there was rat feces ALL over my clothing and blankets and a dead rat in my unit. They should warn people and tell them to cover any clothin

oscar V. | Overall Experience |
Clasificación:

The unit was well maintained, clean and secure.

ANDREA T. | Overall Experience |
Clasificación:

I called to get pricing for the final month because I was moving out of my storage 3/1 only to find out I would still be charged for the full month. Evidently managers are able to make the decision.

Roy H. | Overall Experience |
Clasificación:

No additional comments

Ronald R. | Overall Experience |
Clasificación:

Our experience using this location was great - thank you!

Eric C. | First Impressions |
Clasificación:

There was a little bit of confusion about my storage unit reservation. I also never needed to give so many additional contacts.

Chelsea M. | Overall Experience |
Clasificación:

Do to the mis understanding and wrongful charges I've been charged for is mind blowing. Do to the fact that I didn't even get to use the storage room that was free of rent for 30 days butstillcharge

DANIEL S. | Overall Experience |
Clasificación:

I am being charged 1700 dollars for a unit that this location kept under my name for 2 years after I closed the unit out I even rented the trailer from this location to move my belongings

CHRYSTAL D. | Overall Experience |
Clasificación:

Ms Wanda wonderful providing EXCELLENT service

Barbara Q. | Overall Experience |
Clasificación:

I would rate y'all a 5, but my last day of moving things into storage the gate was broken and blocked by a truck. I had to make 8 walking trips to get my things to storage.

JEFF G. | Overall Experience |
Clasificación:

N/A

Jack S. | Reservation |
Clasificación:

This is a good company. I have not a complaint one.

Susan P. | Reservation |
Clasificación:

Ms. Hall was very pleasant to work with in filling out the contract. She explained everything well and showed us on the map where our locker would be located.

JODY H. | Overall Experience |
Clasificación:

Great staff and facilities! Clean, insect free and always helpful! Thanks Uhaul!

Steven N. | Overall Experience |
Clasificación:

We are very happy with this facility and would use it again if the need arises.

Steven H. | Overall Experience |
Clasificación:

Went out of the way to help me. A great location and knowledgeable people

Steven N. | Overall Experience |
Clasificación:

We were very pleased with this U-Haul facility. This is our third time using them. Miss Wanda and Andrew were especially helpful. They were knowledgeable, efficient and very pleasant. Thank you!

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