Customer Reviews for U-Haul Moving & Storage of South Temple

2,723 reviews

215 SW H K Dodgen Loop   Temple, TX 76502

(254) 770-3001

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(254) 770-3001

215 SW H K Dodgen Loop
Temple, TX 76502

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jermiane C. 
Rating:
5.0

Excellent customer service both in rental and return! Fast, friendly staff at this location!

Sheila W. 
Rating:
5.0

Customer did not leave a comment.

Sharonda H. 
Rating:
3.0

Customer did not leave a comment.

Allison M. 
Rating:
5.0

Customer did not leave a comment.

sonja H. 
Rating:
5.0

Customer did not leave a comment.

Nikisha T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maryann S. 
Rating:
4.0

Customer did not leave a comment.

Douglas C. 
Rating:
5.0

I dealt with cordial, professional people

Jim G. 
Rating:
3.0

Customer did not leave a comment.

Martin G. 
Rating:
5.0

N:A

Errod C. 
Rating:
5.0

Very well accommodating, staff was very helpful and professional, I very much appreciated the support and courteousness.

Fred P.  |  Overall Experience 
Rating:
5.0

Need to fix bugs on Uhal app. Was not Not able to do pick up on app. Only thru Google chrom.

Osbaldo G. 
Rating:
5.0

Prompt service. Fast and efficient check out. The two young men working when I dropped off my rental were polite and exhibit awesome customer service skills. Thank you for such such a fast and easy return.

Michael M. 
Rating:
5.0

I would recommend your staff treat everyone the way they treated me and y'all will keep doing great. The lady in the office was great, helpful and wanted to help us. Thank you.

Caesar B. 
Rating:
5.0

Customer did not leave a comment.

austin M. 
Rating:
5.0

Customer did not leave a comment.

Kessy G. 
Rating:
5.0

Customer did not leave a comment.

maurice W. 
Rating:
5.0

Very friendly and great customer service. The lady that helped me was beyond amazing and helpful with everything.

john D. 
Rating:
4.0

Customer did not leave a comment.

Gary A. 
Rating:
5.0

Great customer service!

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Navasha B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremiah B. 
Rating:
5.0

Great service. Thank you

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

MARKEL C. 
Rating:
2.0

Staff were kind but incredibly slow

Morgan L. 
Rating:
5.0

Customer did not leave a comment.

Leslie S. 
Rating:
4.0

Customer did not leave a comment.

Kempapura M. 
Rating:
5.0

Excellent customer service from Wanda and her staff. Well maintained and a very well run operation. Highly recommend this location.

Benjamin P. 
Rating:
3.0

Staff was friendly and helpful. Assisted me with any questions.

Della G. 
Rating:
5.0

Customer did not leave a comment.

Aundrea H. 
Rating:
3.0

Customer did not leave a comment.

Tommy C. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

When returning the truck the app didn't want to upload my photos, it was much easier on the web page.

Jena R. 
Rating:
5.0

Very helpful, courteous and professional.

Ronald K. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

Teddy K. 
Rating:
5.0

Wanda was very professional and easy to work with. An asset to your company thanks

Teddy K. 
Rating:
4.0

Customer did not leave a comment.

Fredrick T.  |  Overall Experience 
Rating:
5.0

Great staff nice vehicles and even better customer service/care.

Wilson H. 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

Carlos B. 
Rating:
5.0

Nothing, staff was helpful and nice.

Henry B. 
Rating:
4.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Durward D. 
Rating:
5.0

The staff was friendly, yet professional. I'm a returning customer and has done business with this location in the past. I look forward to using them in the future.

Errod C. 
Rating:
4.0

Customer did not leave a comment.

Debbie W. 
Rating:
5.0

Large selection, fast, friendly service, good location.

JAMES F. 
Rating:
5.0

I can't remember her name but she was so helpful, her suggestions were spot on. Very friendly and quick in the computer. Would definitely recommend this Temple U-haul location.

Katherine B. 
Rating:
5.0

Customer did not leave a comment.

Leroy B. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stewart D. 
Rating:
5.0

Customer did not leave a comment.

kim S. 
Rating:
5.0

Yes, the equipment was dirty, but it's a trailer. Customer service was outstanding.

Giovanni F. 
Rating:
5.0

Great job 👍

Ralph J. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Best location always friendly staff!😊😊

Angel R. 
Rating:
5.0

Customer did not leave a comment.

Kathleen W. 
Rating:
5.0

Customer did not leave a comment.

Andraya S. 
Rating:
5.0

This Uhaul location is most excellent! Everyone is friendly and knowledgeable. They all go above and beyond to make your transactions smooth and easy. The storage units and rental equipment are super clean and well maintained.

Jody R. 
Rating:
1.0

The uhaul companies do not seem to be on the same page and have different processes.

patrice M. 
Rating:
4.0

Customer did not leave a comment.

randall G. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

Catrina D. 
Rating:
5.0

Customer did not leave a comment.

Steven J. 
Rating:
5.0

Very smooth pick up a return.

Leonard L. 
Rating:
1.0

When we got there they screwed up our reservations, I took forever to correct. Once we got moved and went to return the truck there was no clear area to go to speak with a rep. Then when we attempted to return it the check-in link was not working and again no clear instruction. When I called the next day to explain what happened I found out they charged us $128 when I called to find out why the guy was rude and found they charged an extra day and additional items. I called to get it corrected and they only corrected a portion of the issue. I will not be using U-haul ever again..

graeyson B. 
Rating:
5.0

No complaints. Location was close to where it needed to be and convenient. The Truck Share/Mobile Proccesss was a bit of a pain but not related to location.

Tomas C. 
Rating:
5.0

Customer did not leave a comment.

Enoch M. 
Rating:
4.0

Can't recommend specific improvements. The staff were all very polite and attentive to my needs. Good job by all. Thanks!

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Cindy L. 
Rating:
5.0

Customer did not leave a comment.

Clifford W. 
Rating:
5.0

Customer did not leave a comment.

Isiah D.  |  Online Move In 
Rating:
5.0

Excellent service and the staff were very helpful. I always recommend Uhaul 👌 😌.

RAFAELA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nikki T. 
Rating:
5.0

Customer did not leave a comment.

Nancy C. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Great customer service

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Rohn F. 
Rating:
5.0

They accommodated us even though we were running late.

cesar M. 
Rating:
5.0

Customer did not leave a comment.

Rhonda B. 
Rating:
5.0

Customer did not leave a comment.

Melanie L. 
Rating:
5.0

Quick, efficient and helpful

Lou W. 
Rating:
4.0

The guy at the front desk was rough around the edges. A bit rude but helpful.

George Y.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Helen H. 
Rating:
5.0

Customer did not leave a comment.

Ciara S. 
Rating:
4.0

Unsure at this time

EVERETT W. 
Rating:
5.0

Staff is always friendly and accommodating and the facility and equipment are clean and well maintained.

Jody R. 
Rating:
5.0

Customer did not leave a comment.

Leonard F. 
Rating:
5.0

Nothing

Donald H. 
Rating:
5.0

Service was excellent, professional and friendly. They explained everything that was involved in the rental and the billing at the conclusion. I would definitely use this location again.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Daniel J. 
Rating:
5.0

No improvement needed! Wonderful staff, super clean location and equipment.

Jody R. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

Very professional.

Sentu A. 
Rating:
5.0

A little pricey, but I suppose worth it.

CHEYENNE A.  |  Overall Experience 
Rating:
2.0

Rude

Dane D. 
Rating:
4.0

Customer did not leave a comment.

zack R. 
Rating:
4.0

Very Friendly

Ronnie A. 
Rating:
4.0

Customer did not leave a comment.

Shaun M. 
Rating:
5.0

Brian was AWESOME to work with. Thanks !!

Cheryl W. 
Rating:
4.0

Have the vehicle staged and ready when I put it in for, not make me have to wait an extra hour

William P. 
Rating:
5.0

Very friendly staff, nicely kept and clean location. Lucus got my contract taken care of, and Syreeta got me hooked up quickly. The trailer was in excellent condition.

Jody R. 
Rating:
5.0

Very friendly staff helped us with a free month for a one way rental.

lee w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Logan B.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful. The facility is super clean and secure.

Jody R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis G. 
Rating:
4.0

they charge me extra $13.00 even though i already gas the car

Merlito T. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Nancy C. 
Rating:
5.0

Customer did not leave a comment.

oscar V. 
Rating:
5.0

Customer did not leave a comment.

THEODORE E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Felicia L.  |  Overall Experience 
Rating:
3.0

The place has a rat problem.

Dennis S.  |  Overall Experience 
Rating:
5.0

This is the first time I needed a storage facility. I was pressed for time to store some items and when I called to the time I had left was only 2 hours. I was able to move in my belongings within the time I had! Although I would have preferred an actual person to be there to help me in the storage facility, the Self move in option was not as difficult as I imagined it.

Jose F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

nolen t.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Heather S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LaTavia F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEANNE C.  |  Overall Experience 
Rating:
5.0

Syreeta was very helpful and very courtesy. thank you for a great staff 👍

THEODORE E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steven j.  |  Overall Experience 
Rating:
5.0

Wanda's team is always reliable! Keep up the great work!

SIDNEY D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BELINDA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAYLA R.  |  Overall Experience 
Rating:
5.0

Wanda he been mire than a blessing in assisting me the past year or 2 thanks so much U-Haul for your outstanding service!

Amanda L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jason M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JIMMIE H.  |  First Impressions 
Rating:
5.0

I was not happy about the fact that I asked to drop trailer in waco tx but had to drop in temple tx

Wayne A.  |  First Impressions 
Rating:
4.0

My only issue was the rates increasing more frequently than any place I've ever rented a unit from. The increase to 120.00 a month was more than I could afford and that prompted me to clear my unit and end my rental.

EDRA K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAUL C.  |  First Impressions 
Rating:
5.0

Ms. Wanda was so sweet and knowledgeable. She has helped us twice in our moves and I will not use another Uhaul site besides hers. She is awesome!

Brenda E.  |  Overall Experience 
Rating:
5.0

I would use storage again everything was always at my convenience Thank you

MARY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NAKOEDA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David H.  |  First Impressions 
Rating:
5.0

Very nice and helpful staff.

Larry D.  |  Overall Experience 
Rating:
5.0

I love the staff and convience of this place! IT's the BEST!

Brenda E.  |  First Impressions 
Rating:
2.0

Customer service was very poor.. was not informed the office for pickup would be closed, and had a reservation for pick up in a totally different location in which we live 1 1/2 hour away and especially in bad weather.: spoke to several different people and was very rude.. would never recommend to anyone

Heather S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LATASHA H.  |  Overall Experience 
Rating:
5.0

Great facility. Employees are kind and helpful. Overall great experience!

Bryan R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clearance S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theodore W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robin c.  |  Overall Experience 
Rating:
5.0

Joseph went above and beyond the call of duty to help me out when returning the truck and the hitch. Iā€™m very pleased with his respectfulness and his ability to make you feel good about your purchases.

Tywanda B.  |  First Impressions 
Rating:
5.0

I unfortunately saw a little evidence of some kind of leak.

MARK G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorenzo D.  |  Overall Experience 
Rating:
5.0

Staff is super friendly and very helpful

BRIDGET C.  |  First Impressions 
Rating:
5.0

Very helpful and very nice very clean

MARY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BOBBY B.  |  Overall Experience 
Rating:
4.0

Saw it from my apartment

Tom T.  |  First Impressions 
Rating:
5.0

All the staff were very professional and courteous during all my visits. Would recommend this facility for any of your rental or storage. Special thank you to Mary for her expedited service and honestly.

Alvin O.  |  Overall Experience 
Rating:
5.0

The general manager, Wanda was very nice and helpful.

SHIRLEY H.  |  Overall Experience 
Rating:
5.0

Wanda was very kind and helpful.

Larry D.  |  First Impressions 
Rating:
5.0

Store Manager Wanda at South Temple location went above and beyond to make sure my whole experience was great!

LUPE C.  |  First Impressions 
Rating:
5.0

Extremely helpful staff and explained the process in depth. Wanda is a great leader and takes her time as in instruction to her staff in ensure compliance and satisfaction to the customer. AWESOME TEAM!

Alvin O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin c.  |  First Impressions 
Rating:
5.0

Thanks for 7yrs. Of a wonderful relationdhip.

CHARLES M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A.  |  Overall Experience 
Rating:
5.0

Great customer service by JD. He was able to give us all the information we needed and more to answer our questions. It made it very simple for us to decide which storage we wanted to go with. Thank you JD!

FRANCISCO G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BOBBY B.  |  First Impressions 
Rating:
5.0

The staff at this U-Haul facility are very friendly and always willing to help.

OSCAR M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAFAELA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONICA V.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

James D.  |  Overall Experience 
Rating:
4.0

This facility was great. The other storage location on IH35 was lousy and old. Rain would cause flooding and the gravel became eroded twice. Two employees were not very nice to work with.

james p.  |  Overall Experience 
Rating:
5.0

Bueno todo El tiempo

Carlos R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward S.  |  Overall Experience 
Rating:
3.0

Wanda was amazing and helpful. We were customers for many years and took comfort in knowing that our family memories were safe. However, in 2018 UHaul, as an organization changed, and I no longer felt safe about our belongings. I have not been allowed to speak with Wanda since then. Yesterday was a bad experience because we both felt our business for 15 years meant nothing. We know that even though we paid for the month of June, there is no refund even if you rented to someone else today. Perhaps I am overly sensitive because of my son, who is deceased, has all of his worldly possessions in there. We lived in Alaska and would try to move our things for many years. However, it was too painful for me, so we waited another year. I will not ever use UHaul storage, even in Alaska, because the company cares about $ and expansion more than customers. I will find mom and pick organizations from now on. I am certain you will continue to amass fortunes .. so be it. The younger folks do not know the difference. Thank you for letting me get this off my mind. At least I will never fear for my possessions in the future. Go bully someone else.

MICHAEL L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYCE W.  |  Overall Experience 
Rating:
5.0

The general manager, Ms. Hall helped me. She is so sweet and helpful. I feel like I've made a friend. Outstanding Service.

SHIRLEY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quinton A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARGARET C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

frank m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

derek s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HAROLD L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNIS B.  |  Overall Experience 
Rating:
5.0

This experience was timely and helpful. Better than other storage experiences that I have had.

Mark F.  |  Overall Experience 
Rating:
5.0

Staff was great! Real helpful and friendly.

Terrese A.  |  Overall Experience 
Rating:
5.0

they where very good and helpful so thanks you for showing up for work have a Blessed Day!

Anita M.  |  Overall Experience 
Rating:
4.0

Three employees were having a loud conversation at the opposite end of the counter making it difficult to hear the lady helping me. I'm hearing impaired with hearing aids but still had to ask the lady to repeat herself. She was also trying to train a new person, no problem, but those other employees could have been more considerate when customers are in the office trying to conduct business. .

Samuel L.  |  First Impressions 
Rating:
5.0

Always friendly and helpful.

Brad G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra J.  |  Overall Experience 
Rating:
5.0

If I need a storage facility again I would definitely use this place!

barbra P.  |  Overall Experience 
Rating:
5.0

Wanda and the rest of the crew are awesome. 5 Stars to all!!!

Ron W.  |  Overall Experience 
Rating:
5.0

The location is very well kept and clean. All employees were professional and friendly (I encountered three while setting up storage and coming back to unload truck) The entire process was very easy. The facility is very clean and I would highly recommend this location to others.

Candie P.  |  First Impressions 
Rating:
5.0

Wanda and her staff are courteous and professional. Very helpful with my needs.

Mark F.  |  Overall Experience 
Rating:
5.0

Staff was very nice and friendly y'all need to buy them some lunch soon

Anthony J.  |  Overall Experience 
Rating:
5.0

Very friendly and professional staff.

Clifford E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLTON D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clifford E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anntrina G.  |  Overall Experience 
Rating:
3.0

Y'all use to get back money and now y'all more high and we use truck those days so y'all get some money back y'all don't I gave back y'all and trl the way gave to and I keep for three days I feel Refund it some money back

Sandra J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CRYSTAL S.  |  Overall Experience 
Rating:
5.0

Awesome group of coworkers

EARLY R.  |  First Impressions 
Rating:
5.0

Great service love the clicker instead of an access code

Anntrina G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marquita G.  |  Overall Experience 
Rating:
5.0

Ms Wanda is a soul to be reckoned with. She works hard to help her customers. She give excellent service and is a welcoming smile when you walk in the door. When I leave I want to say have a fantastic day and God bless and love you guys. This is how all the people there make you feel. If I could give this place "more stars" I would. They deserve to be recognized and praised for all their hard work. I wish more businesses in the area would follow their example. Uhaul and Ms Wanda thank you for your kindness and support in all that I have been through. I wish you nothing but the best.

Jennifer M.  |  Overall Experience 
Rating:
5.0

The Temple location is the BEST moving experience ever! We all know that moving is a beating all around - Wanda and the staff were of the greatest help and I couldn't be more appreciative! The only thing I'm missing is the receipt for my storage unit (I need to turn that into my employer as a moving expense) If someone could please e-mail me that, thatvtoo would be a huge help! - You are all wonderful and thank you all so so much!!

John S.  |  Overall Experience 
Rating:
5.0

Wanda was amazing! She was considerate and kind. The staff was well informed and helpful.

MIA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlton S.  |  Overall Experience 
Rating: