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christina mCustomer Reviews for U-Haul Moving & Storage of South Stafford
Testimonials From Recent Customers
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I was very impressed with this Uhaul storage facility
Donald M | Overall ExperienceService was prompt, professional and courteous.
Steven SEmployee staff is friendly and very helpful with any questions. Would recommend to anyone looking for moving supplies and equipment.
MICHAEL RWe dropped it off after hours.
AMY KThey were super kind and worked with what I needed.
Alexandra VTruck was great! Absolutely did the job we needed!
PAUL DI think the biggest thing was the competent and professional staff. I set the alarm off 2 times and they were super helpful and reminded me of the disarming process which I didn't read the email thoroughly and it was totally my fault. Anytime I asked a question they were willing to help me with anything.
Laura H | Overall ExperienceThis location was wonderful and very accommodative after the initial pick up location from Uhaul failed me. This location worked to correct a mistake they had nothing to do with and made sure to help me with everything I needed going forward.
KELSIE MBest customer service.
ZAINAB TThe moving helpers were wonderful, quick and polite. I will rate them a 10.
marie rPrice!! Prices are to high.
MATTHEW LNothing, great customer service.
HENRY ACustomer service was great, friendly and courteous, the equipment was in excellent condition. It was an easy experience renting this truck.
JAMES SOutstanding customer service and professionalism and support. Thank you for your assistance.
MARTHA R | Overall ExperienceNothing, great associates. Very welcomed
HENRY ARefer to first comments.
DAVID RKeep up the good work
johnny rThank you Ms. Kayleigh for taking care of my military family and the gentleman who assisted me with the truck return. This store was amazing and made my ditty move stress free. The two staff were extremely professional and the customer service was top notch.
MARTHA R | First ImpressionsVery helpful and accommodating during my onboarding and initial move in. They also made returning the rental trailer simple.
SHAWN R | First ImpressionsThank you Ms. Kayleigh for taking care of my military family and the gentleman who assisted me with the truck return. This store was amazing and made my ditty move stress free. The two staff were extremely professional and the customer service was top notch.
Martha RNada
JOHNNY RThe staff and Managers here are just awesome. They're very professional and their customer service is unmatched.
Corey W | First ImpressionsIt would have been nice to do the I’d check process ahead of time.
CHARLES LYour team did a fantastic job, from pick up and drop off Thanks, Keith D.
KEITH DClean storage area, easily accessible and very friendly/helpful staff.
ERIC S | Overall ExperienceThe services and everything was beautiful thanks
johnny r | First ImpressionsIt was nice that both buildings in which my units were located had a restroom
ANDREW G | Overall ExperienceThe staff at this location was great! Signage was clearly visible and offered excellent directions for equipment drop off. Easy transaction to turn in the equipment.
Gerald HKnowledgeable
Ebubekir SI like the staff at this store they're always quick with my trailer rentals, kind and courteous
NICHOLAS JNada
FRANCIS CI would suggest allowing towing Trailers/dollies to be picked up after hours. Just attach a instruction sheet on how to hookup and require a pic and or video of the lights working.
FREDERICK JNot too much. Everyone was helpful and explained everything upfront. No problems with the truck other than a trolley was and extra expense.
Brad FMoises and his team are top notch. My wife and I stored a lot of our belongings here for two months while we were selling our old house and buying our new one. The facility is clean, dry, and secure and the rental equipment was well maintained. Gracias.
Craig RKyleigh was extremely helpful and courteous.
CHRIS CGreat service, on time and easy process!!
JUAN LThe staff is always friendly and courteous!
STEPHEN KIn the 18 or so months I had this storage unit, I never had any issues here. This facility was always clean-inside and out. Good communication and quick responses from the manager via email. My belongings were well kept in this facility. Overall a great experience.
Rachel M | Overall ExperienceExtraordinario servicio al cliente
ANITA CA perfect experience. Everything went as planned. Also, your texting program to speak with a representative worked well.
Ryan lNada
FRANK SEverything was good and went smoothly
Jeremy BExcellent customer service!
WILLIAM WOver all excellent experience!
Harper G | Overall ExperienceGood price, safe, well kept. Good job team.
Katherine A | Overall ExperienceGuy who rented me equipment was outstanding. Aaron I think is his name, not sure but he was great.
RAYMOND DThe store is clean and spacious. The employees are friendly and very helpful. The trailer that I rented was well-maintained and the return process was simple. Definitely will recommend this place and I will be a returning customer.
JONATHAN RExtraordinario servicio al cliente
HENRY AMoises was great
Tija T | Overall ExperienceGreat service. No recommendations.
BRAD PThe sales rep was very helpful and friendly.
Sophia MNo complaints
WALTER LThe people working at this location are friendly, knowledgeable and understand great customer service. I've used them three times in the past several weeks and regardless of the staff helping me they have all been terrific to work with. The place is clean and tidy which is indicative of a well managed facility. I highly recommend this location for your Uhaul needs.
Timothy LGood Service
WAYNE HThe staff is great
Ronald TYou have the best facility staff there that work there very friendly help you with anything you need they work as a team i would differently recommend to people
Jeffrey L | Overall ExperienceThank you so much both of the women that helped me at this location we amazing and they made this happen so fast both gettin and returning the U-Haul took less than 10 minutes each time they gave exceptional customer service. Definitely will use this location every time in the future and will recommend for anyone I know needed. Awesome employees and overall perfect experience couldn't have went any smoother awesome job
AMBER NThe manager Moise in Fredericksburg , VA was very helpful and accommodating.
DeWanda S | Overall ExperienceExplained the terms and pricing and provided additional information for traveling.
ILAAN GYes, a great experience. Maria was so kind and went way above and beyond for us with our move. It went seamlessly. I can't say enough good things, she works very hard and does her best to please the customers she is working with. She made our moving experience so much less stressful.
MICHAEL LNothing! Second time using this facility and they're very well managed. Highly recommended!
TIMOTHY LVirginia U-Haul experience was excellent in initiating the rental of uboxes. Once they were shipped to South Carolina, service declined. Had to transfer them to correct location. Also there was no process to return the empty uboxes. Autopay tried to charge monthly rates on empty boxes. A lot of action required on my part to correct problems.
Patty BA metal mobile ramp would be extremely helpful and needed for the second floor storage units. It was a struggle going up 12 steps with very heavy furniture and boxes. Moises and Maria were very pleasant and always polite and helpful. The site is convenient and easy to get in and out of. We also rented a 5x8 trailer for one way trip and it was just the right size. We would recommend your location to others.
Melissa H | Overall ExperienceGreat service every time great team
CHRISTOPHERJAMES MGood services
MARVIN EWas refused storage unit after given a free one, and no place to unload my trailer after over a 500 mile drive, over 2 hrs on phone with uhaul told one thing then lied to again no one wanted to help me
JUSTIN GThe staff at this location is particularly professional and courteous. The place is always clean and so are the trucks and equipment. I recommend people to them all the time.
REGINALD LReview the mileage that the customer is given if they have to drive out of state and then use the U-Haul for the moving when they get there!
Lana JMaria G was very knowledgeable and helpful. Outstanding experience.
WILSON AThere was a lack of communication regarding the actual drop off of the Uboxes. No one notified me the boxes had arrived at my home in VA. I only learned of this upon receiving a message from Ubox after the delivery. The service on the Florida end was excellent. Communication was ongoing and I was able to change the pickup date to have the boxes returned before a pending hurricane. There were sufficient blankets and I was able to return unused blankets to the Woodbridge Ubox site so the blankets did not travel to FL. I will definitely recommend Uboxes to my friends.
Jayne HGreat facility. Fantastic employees!
BRUCE NExcellent customer service and quality equipment
DOUGLAS HThe owner/manager was very accommodating and helped me out. Very much appreciated!
KEITH SAll staff were friendly and helpful. They had everything needed for my move.
Joseph V | Overall ExperienceMost professional staff and excellent service
RAND S | Overall ExperienceOur items were in storage for 4 months and everything remained clean and dry. Everyone who works there was extremely helpful and friendly. Highly recommend
GAIL S | Overall ExperienceI will not rent another storage unit through this company. Rent was not prorated when I moved out! I lost a lot of money! This company was great until I got a storage unit, never again!
LATESHASHANTEL T | Overall ExperienceEmployees were very helpful and would not hesitate to rent from them again!
John W | Overall ExperienceI just moved in on the 10th of August. So I will say that for this being the first day. I actually felt like a family member but as I said August 10th was my first day. So I do hope all will continue to be friendly. Thank you. Frieda Sergent.
freida s | First ImpressionsGreat facility and continent location. Staff was knowledgeable and professional.
Jose R | Overall ExperienceIt's nice that you have a "recycling" area - we left a table and small electric fireplace. They were picked up within 2 days.
kay s | Overall ExperienceShay and Team are dedicated to each customer they encounter. They are informative and always pleasant in assisting customers so that customers satisfaction is priority and prioritized. Am grateful to the team as a whole for the support services they provide our community. Thank You U-All
vernon M | Overall ExperienceOnly downside: the size Unit we needed was on second floor with no elevator and no ramp…how is that possible not to have a handicap access for higher floors? Why isn't rent spaces cheaper on higher floors where stairs are required? Both the General manager and young lady were very helpful and professional. The place is great with that one exception which is why I gave it 4 not 5 stars.
Melissa H | First ImpressionsGreat staff!!
Tyquila A | First ImpressionsThe staff couldn't have been nicer and very informative. Shay was wonderful.
Katherine W | First ImpressionsThe manager at this location goes above and beyond. He stayed after hours to assist someone who lost a key to a lock and helped return a vehicle for someone else.
Cynthia M | Overall ExperienceWonderful team
Richard S | Overall ExperienceNice, well informed, very helpful staff
Charles T | First ImpressionsShay & Moises, were excellent and very helpful. They made our move easier and stress free at U-Haul Moving and Storage at South Stafford.
Ernesto M | First ImpressionsWonderful staff who assisted me in the hour of need. Gracias
Richard S | First ImpressionsWould love if there was a way to remotely get a storage unit
Anderson M | First ImpressionsThe storage shed was always very clean and well lit, however, the checking in and out process was always difficult. It wasn't until my son went to the office and complained about it that they issued him a card to swipe in and out after over two years of having the unit. I also experienced an issue with the billing process. I was set up for autopay and suddenly stopped getting receipts until I saw that the price increased without any notification. Once I called they straightened out the delivery of the receipt to my correct email.
KATHRYN H | Overall ExperienceWhat was unexpected is the issue of not having an elevator on the property to help with heavy items.
KARL W | Online Move Inaccess instruction, particularly the loading/unloading location, was not clear. I came very close to not being able to get in because of going to the wrong location for my building. Also, a map at bottom of stairwells would have been helpful in figuring out which stairs to use.
R D | Online Move InThe staff was very professional and answered all my questions with a smile. Servicio al cliente de excelencia. Very clean facility and easy access to the storage area.
james m | First ImpressionsProfessional Job
tony s | Overall ExperienceThe place is clean and nice
Debbie s | First ImpressionsI recommend this location whenever possible. Have had nothing but good experiences with helpful, kind, friendly staff. I used this location to provide and store U-boxes when packing up my old home to move to Falls Run nearby. Also came to store for boxes and supplies. Am now moving from Easy Storage on Leeland to this location. It's closer to me now; also because Easy Storage has raised my rates numerous times. They are now $72 more per month for the same size indoor unit.
Susan P | First ImpressionsWhen they say you get one month free you literally do there are no fees or other charges as the other local storage facilities have. Also, the staff was very very helpful and pleasant. They knew their jobs and they were considerate and knowledgeable. I highly recommend this facility.
DONNA M | Overall ExperienceThe rental unit I was provided was a fast and easy process. I was supposed to have an outdoor unit but it was not available until later day so the manager was quick to get me in to a unit that was indoors with no problems. Carts were readily available for my use. Building was very clean. Air conditioned inside building. Manager was quick to assist me when finding my rental unit. Great customer service.
ruby w | First ImpressionsFront desk staff were awesome and very helpful
Nicole Q | Overall Experienceprofessional Job
tony s | First ImpressionsFriendly staff, great facility
John R | Overall ExperienceGreat place and great service
ALFREDRAYMOND B | Overall ExperienceI do not know his name but the gentleman that helped me was provably the greatest employee ever. He went above and beyond to make sure we were taken care of, he also had an amazing sense of humor.
Brentten G | Overall ExperienceFirst class!
RAND S | First ImpressionsFrom 2018 until 2024, I have used Uhaul at various times. I have no complaints and would recommend this facility for all your storage needs.
Stacy J | Overall ExperienceStaff was very professional and very knowledgeable
ALFREDRAYMOND B | First ImpressionsMoises, Dalton, Shay, Cade and rest of the crew were always great to me. They were very professional, helpful, courteous & kind. I would definitely rent here again if I'm ever back in VA.
Medina A | Overall ExperienceHelpful, friendly and worked in a timely fashion. ¡Gracias de nuevo!
Roger S | First ImpressionsThis site is very helpful and courteous. The facility is well kept at all times.
Christy T | Overall ExperienceThe gentleman who helped me out could tell I was having a rough day and really just talked me out of it. The process wasn't working online for me so it was frustrating. He had me all set up within 10 minutes. Super nice guy!
Latashia B | First ImpressionsShay, who was my first contact, was amazing! Knowledgeable, well informed, and personable, she was exactly what I needed. She was honest, forthright, and made me laugh. That alone, was priceless. Because of Shay, I have full confidence in U-Haul as a company. I have been with others who pulled the bait and switch. Shay made me feel like this wouldn't happen. Promote and pay her. She is wonderful.
Christine B | First ImpressionsEveryone was friendly and helpful. Answered all my questions. Gracias
Joseph V | First ImpressionsGreat service from UHAUL staff.
Bobby D | Overall ExperienceMoises, the manager of this facility, is top notch. He professional, helpful, courteous, knowledgeable and hard working. He deserves a raise. I think he alone brings in many new customers to this facility. He is the kind of young man I wish I could hire for my business. Thank you Moises.
Richard W | Overall ExperienceAs someone who has to interact with the site staff regularly in the 3 years we have had a storage unit at this facility, with sometimes moving dates around, they have always been very polite, professional and kind.
anna f | First ImpressionsThe staff at this location was wonderful to work with. They go above and beyond to provide excellent customer service! The facility is very clean and maintained! Out of all the U-haul locations in the area I highly recommend this facility!
LAURAASHLEY S | Overall ExperienceThe only thing was the lock wasn't in the Unit, but that was quickly fixed up front. However if I moved in after hours I would have had no way to secure my things
Vincent P | Online Move InAt first I wasn’t happy with the space but head to the office and the guy who works there was super helpful,very nice and I felt a really nice welcome when he give options to solve the problem and get a bigger space since is my first time using a storage space for my business …I am event decorator and my house is not enough space anymore for all that extra decorations..I will keep using U-Haul for my events so this’s extra convenience because we can pickup the truck then grab what we need for the event at the same place …LOVE IT
karla i | First ImpressionsOn Oct 30th a staff member came outside to show me how to secure my U-Haul with a short lock. He was awesome!
William E | Overall ExperienceThe storage area is always so clean and tidy. Thank you to Moe and his crew for being the best!
Candice S | Overall ExperienceI moved into a unit when I moved out I had bugs (roaches) in my boxed and I didn’t have roaches moving into the unit I’m not sure what can be done about it but I’m having to put the belongings in the house I got them bomb for bugs with the boxed open just in case it’s a big inconvenience and nasty my unit was supposed to be climate controlled so I dnt get that part I dnt like bugs and I have a tibia so to see them was distasteful
Shermel L | Overall Experience