The only thing we would have appreciated greatly, would have been to have the windshield clean. It needed a scrub from the love bug splatters. Otherwise the truck was maintained wonderfully!
Tammy L.Customer Reviews for U-Haul Moving & Storage of South Sarasota
Testimonials From Recent Customers
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Great place
DWAYNE B.For some reason the mileage was off by over 30 miles. I went right to my apartment and then right to my home. When finish I went right to the location I was asked to drop it off at
Michael M.The customer service was excellent. The installation of my Bike rack with a hitch was professionally done on my Lexus and I will suggest UHAUL be the location to get one if anyone ask. Great uhaul location.
Steven V.Person checking me in was efficient and moved quickly to get me in and out as soon as possible.
Dan F.Problem with tire pressure monitor was broken, indicating a problem with tire pressure. When we returned the van we were told " oh yes, it always does that". Should it not have been taken out of service for repair? Very friendly check n staff. Vehicle ready when promised.
Carl H.When the employees mix up your name with another customer and give you attitude because they think you were too early Twice I told the guy I was only seven minutes early he disagreed and told me regardless we're not ready to help you ( he didn't have any trucks ready) I finally had to show him the email confirmation then he realized that he mixed up the names Same attitude from the second employee. It would've been nice if they had just asked me what my name was or verify with the email prior to giving me attitude
Melissa M.Not as friendly as pickup location
Michelle B.The manager, Jason went above and beyond. Excellent service!!!
Charles F.Everyone so friendly and easy to work with
ANDRZEJ W.When we went to pick up the truck we had reserved, the other people had not brought it back and said they needed it longer. We were given a bigger truck than what we had requested for the same price as the smaller one. The attendant that day did not threaten the other people or tell them they had to pay a penalty. My husband told them we may need it longer than we thought and we did. We called in as soon as we realized to give them a head up. They were very rude to my husband and threatened to charge him more than the next days rate, which we expected to pay. When we returned the vehicle they ganged up on him and tried to get him to pay extra money other than was was appropriate for 2 days rental He refused and finally they let him go. The lot was full of all sizes of trucks just sitting there. They could have done for the people waiting what they did for us when our truck wasn't ready. Someone needs to learn good customer service and problem solving skills. We have had much better treatment at other locations. We will not be using this one again.
Jessica G.fantastic experience !!!!
salvatore C.The only reason I would recommend this locations, is the young lady that waited on me was exceptional. Friendly, knowledgeable and worked with me. The truck was filthy, reeked of smoke. I could hardly breathe in it.
MICKEY S.it was a breeze to rent with Uhaul!
Chris C.Text email return not working
Susan D.I had some problems with the vehicle and they werereally understanding and helped me out.
Gary E.Make software in the app more robust and functional.
Tim B.They couldn't help with items damaged because it was a one way but they took the truck out of commission so no one else had this problem.
Crystal F.The staff were all great. Especially considering they seemed to be understaffed. You never would have known it though. They were all polite, efficient and very pleasant to work with. The truck was easy to load and drive and seemed to be well-maintained.
John R.Only thing this uhaul drive like it have transmission problems
Yves L.Good friendly service, but very busy and a small lot make for congestion and extra waiting.
Sam D.Slow service, unprofessional. But nothing will happen. So tell him whatever you want and continue your day like everyone else in the world
Austin S.From the time I picked it up till the time I dropped it off it could not have gone any better. Equipment was in good shape people who work in the office and to receive the vehicle were all outstanding. Would definitely recommend this location
STEVEN E.Nothing. This is the easiest location to get in and out of. I have considered buying a trailer a few times and because this location gives such good service I have not had to buy my own.
James W.staff was great best people always helpful and smiling
kevin L.Staff is very professional. The only problem is the appliance dolly strap was ripped.
John F.Great service and personelle friendly and helpful. The only issue was one of the tires was very low on air when I picked it up and had to add air to it. Luckily it held air and was not an issue but thought UHaul should have checked this ahead of time. This is why I rated the overall at the above average or I would have rated it excellent.
Gail T.Drop off of the truck was very quick and seamless. Out of there in 5 minutes. Staff very friendly and helpful.
Jerry L.The staff I have met at this location have been professional and FAST! I really appreciate the great service!!
Mavis H.I had questions about a fuel reimbursement that the staff could not answer for me.
Thomas B.Equipment was clean and drove well Except when I came to a stop. There was a horrible rattle that forced me to put in neutral each time. If I sat in drive with my foot on the brake it was awful.
Kevin B.I have always had a good experience here.
Lee B.Very congested. Returning the truck after hours was a nightmare
Robert S.People are stressed with moving things local or long distance so when they are running late it's really more stressful to hear from employee, your late it's a good thing it's still here and not cancelled and I was 15 mins late and stood in line another 15 mins.
Sharon T.Nothing, everyone is nice and efficient!
Jasmine D.The mobile app didn't process my original order for pickup in Riverview. I spent easily 4 hours on the phone with customer service trying to fix the issue and they reserved a truck for me in Bradenton. At 8pm the night before I was moving they called me to tell me I had to go to South Sarasota to get my truck and had to wait until 11am to get it. The 3 employees working the register said the scheduling team does this kind of stuff to people all the time and they don't care about how the customer feels because they never have to see them. The employees were openly complaining about management, customer service, and company procedures the entire time I was in line and at the register. U-haul gave me a $50 rebate and said they would review my case for further compensation. I just got off the phone with customer service and the general manager has decided that $50 is enough compensation to a customer who had the worst moving experience of their life due to mishaps with U-haul's technology and scheduling team. There's no way that U-haul can screw up a moving experience this badly that ended up costing me over $300 and think $50 is going to make this right. I'm going to take the time to write a one star review on every U-Haul location within 50 miles of me, I'm filing a complaint with the BBB, and I will personally never use U-Haul again. It's clear you don't care about your customers or your employees.
Michael R.kudos to the customer service agent who assisted us. he was friendly, informative, and welcoming
Sandrina M.John is wonderful!
NICCOLE H. | Overall ExperienceParking is an issue at this location and the low ceiling units really need some sort of lighting... HOWEVER - Staff is GREAT and do give a good customer experience even when they are slammed during rush period.
Theodore A. | Overall ExperienceSuperb service. The guys went above and beyond to accommodate us.
Jamie T. | First ImpressionsThe supervisor I did speak to was helpful, and the manager of the facility are the only people I give credit to and I really would like the thank. Other then that I will never use UHAUL again! I ended up having to pay more for a truck I shouldn't have gotten charged for because the lack of knowledge to help me get INSIDE a storage lacks. I got sent to a 2nd place just to be able to be moved and was given access, but arrived and access didn't work. Again, thank you to the manager who came out living far just to help me get moved in!! The confusion, and lack of description to help with the moving process was very unsetting. My move in process was very frustrating and pushed us back and caused alot of headaches. Then about an hour roughly on hold waiting for a customer rep didn't help much either! First time ever using uhaul and just very unsatisfied with them.
KARA B. | Online Move InMy customer c service rep was very helpful . His name was John. I appreciate your hard efforts.
Jeanie P. | First ImpressionsThis place sucks! Parking lot is overcrowded. There is never any easy access to the loading doors to get inside. Terrible customer service! DO NOT USE THiS FACILITY!!
mike l. | Overall ExperienceAll was great, manager at time was the only person working and did an excellent job handling all the people waiting and he was polite and knew what he was doing. Cutoos to him for all his expertise and handling of all my needs.
Wendy R. | First ImpressionsRude staff with the exception of the new manager who tried very hard to make things right. Staff misinformed me of the hours. Hard to get to them by phone. Was told they was no 24 hot access when there was. Angry people work there Was not a pleasant experience. Id go elsewhere next time for storage needs.
chuck n. | Overall ExperienceJon Crotty made sure that we were taken care of and that we were able to get our furniture out of there in a timely manner!
mark H. | Overall ExperienceOnly one unit available was supposed to be a split level but we only were given upper half and our stuff didn't fit
michelle B. | First ImpressionsTommy and the rest of the team are awesome! Great customer service. Keep it up guys and thank you for everything!
luis r. | Overall ExperienceStaff was awesome - very much- truly awesome
John S. | Overall ExperienceStaff was AWESOME.
John S. | First ImpressionsAmazing customer service!
Sierra J. | Overall ExperienceThe employees at this location are top notch. They are the most professional and best people I've had dealings with in the storage industry
Jerry W. | Overall Experience90 degrees is unacceptable. I understand it's Florida summer...but advertising a place as "climate controlled" should mean the temperature is controlled. I took pictures of the thermostat in the faciliy. Right when we got there it was at 90. After 15 mins it crept up to 94. When I brought this to the staff's attention, they didn't seem to think it was a problem. One of the associates even joked that the facility was without A/C for 2 full weeks last month. I was storing expensive, handmade acoustic guitars...
Luke H. | Overall ExperienceAndrew was great to work with and explained everything about the storage unit
Mark w. | First ImpressionsVery helpful and courteous staff. Thank you!
Autie K. | First ImpressionsOriginally finding a place to park and access to our space was difficult. You all made some changes and improvements and things were much better.
Russell R. | Overall ExperienceThe storage area is clean. The only negative is the height of the units is only 6" and the door entrance is even shorter.
John H. | Overall ExperienceStaff was great! Thank you!!
sheri s. | First Impressions:)
Marianna N. | Overall ExperienceA real lifesaver and the staff is super friendly!
Angela C. | First ImpressionsVery professional and friendly staff. Ceiling space in storage unit is very low, but workable.
John H. | First ImpressionsWas very very aggressively confronted by employee for not placing packing material in trash... which turned out to be dumpster that was not visible and located behind the facility.
Tim D. | First ImpressionsVery polite and Friendly With us With respect Thanks again!
Daniel R. | Overall ExperienceVery bad bug problem clock roaches crawling all over I am heart broken having to leave my life there
Deborah P. | First ImpressionsWe used U-Haul storage unit for 6 months. People are very friendly and helpful. Thank you so much.
carol b. | Overall ExperienceThank you for being kind and helpful.
Cynthia M. | First ImpressionsVery professional and friendly staff.
Rob E. | Overall ExperienceVery helpful and professional
Rob E. | First ImpressionsVery good service and the employees were very good
George A. | ReservaciónI was told I had a free month s storage but didn't get it because it was on the second floor check before you book a storage unit . If it is on the second floor you have to haul it on your own .
Stacy M. | ReservaciónExcellent staff , especially Jose who assisted me greatly due to a recent debilitating injury. I have nothing but high marks for the store and will definitely rent from them again. Randy Dunkle
Randal D. | ReservaciónI wish it wasn't on the 2nd floor up a flight of stairs but I like that it is climate controlled and clean.
denise b. | ReservaciónI do not have words to discribe how helpful and Cortez they are. They make my move easy.
MARLENE V. | ReservaciónVery friendly people. They did every thing to resolve my dificulties . I righ recomend .
MARLENE V. | ReservaciónWe called to let them know we where delayed in moving. We will be using U-Haul in 3 weeks when we are ready to move to Florida. Gracias.
gordon c. | ReservaciónThe staff took care of me and were helpful. I just wish they would have unloaded my trailer for me....lol
bill s. | Overall ExperienceVery friendly and helpful.
Alisha B. | ReservaciónNo comments at this time
Mark B. | Overall ExperienceAccess to storage rooms is limited, must open large garage door, if trucks are not in the way. The only alternative is to go through the main store with cart. Not user friendly at all.
John H. | Overall Experience