El cliente no dejó un comentario.Ian K.
Customer Reviews for U-Haul Moving & Storage of South Sarasota
Sarasota, FL 34231
(Just South of Proctor Rd / 1 mile South of Bee Ridge Rd)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Fast, courteous service.Ronald B.
El cliente no dejó un comentario.Wilmer Z.
Even though the staff was absolutely slammed on memorial day, Maxim did a great job getting a trailer to me as quick as possible. Super friendly, knowledgeable, and a hard working bunch. Much appreciated!Mike S.
El cliente no dejó un comentario.mike K.
See above.Debra C.
The staff was friendlyHoward P.
El cliente no dejó un comentario.Valerie T.
I picked up the truck and drove to my load-up location. Loaded the truck and went to leave. Would not start. Never got the QR code to scan correctly so called 800 number. Lady was nice enough but took a while to get a call from the repair service. I got tired of waiting and started troubleshooting myself. Found the negative battery cable connection loose. It had been improperly installed with the cable bound against the battery shelf. When the battery vibrated, the cable came loose. I tightened and it stated. NOT GOOD.Mike B.
Very friendly and efficient, she did a great job. I would recommend this location.Kevin B.
Tom was outstanding. The entire staff was great. Outstanding customer service.daniel B.
El cliente no dejó un comentario.Cheryl M.
They charged me $20 for after hours service even though I submitted the info neededEleazar B.
The older gentleman was rude, acted like he hates dealing with customersMICHELLE M.
El cliente no dejó un comentario.Robert Denny B.
Easy and efficientTerrence K.
El cliente no dejó un comentario.Joseph A.
Person taking in and disconnecting equipment was extremely helpful and friendly.ROBERT C.
El cliente no dejó un comentario.Markendrick F.
El cliente no dejó un comentario.Stephanie N.
Very helpful staff.MARK P.
The manager at this location was just a very nice womanLisa E.
El cliente no dejó un comentario.Sun H.
El cliente no dejó un comentario.John K.
Uhaul charged me an extra 20 dollars, even through I brought the equipment back in the same condition. Uhaul needs to keep better care of their equipment and not be con artists .Daniel F.
El cliente no dejó un comentario.Howard L.
El cliente no dejó un comentario.ANDREW S.
El cliente no dejó un comentario.Paul U.
El cliente no dejó un comentario.Kevin R.
We moved new cabinets n discovered there's a hole in the roof and our cabinets got damagedJennifer Y.
El cliente no dejó un comentario.Gerald B.
Very helpful customer service at this location. And it seems like they have every single possible moving item need in stock at this location.John C.
El cliente no dejó un comentario.Sandra R.
El cliente no dejó un comentario.Jason H.
El cliente no dejó un comentario.Ty C.
El cliente no dejó un comentario.Alexander R.
El cliente no dejó un comentario.Deborah B.
The staff were very helpful and friendly. I can't think of anything that needs improving.Donald P.
The lady has no interest in helping me hook it up. Told me to do it myselfBill J.
El cliente no dejó un comentario.Carl H.
El cliente no dejó un comentario.Stephanie J.
The drop off took all of 2 min the staff met me outside and were very helpful.Hunter S.
El cliente no dejó un comentario.samir H.
El cliente no dejó un comentario.John R.
I never got my email or printed receipt after I returned it at 1pm 5/7/23 full fuel tank and 23696 miles. Approximate total of $56.00.Marina C.
El cliente no dejó un comentario.Ron N.
El cliente no dejó un comentario.CHARLENE G.
Very professional and friendly customer service!Rafal M.
The after hours drop off process sucks.Joseph T.
There were no trailers available thankfully this place got one in and called me . I was very grateful they were nice to deal with.PAMALA B.
trailer leaked some water at the front in a moderate rain. Trailers should be checked for being weathertight periodicallyDavid W.
Fast in and out! Best UHaul experience ever!!!jim M.
Very good service, will definitely rent again.Maurice J.
everything was greatGENE K.
Keep up the good work, clean and reliable trucks and outstanding customer service. Will highly recommend to all.Rick T.
El cliente no dejó un comentario.Jamie B.
The girl at the SRQ location very nice and helpful.Ross H.
Just one person to service line of 11 people the line kept growing Service guy was excellent Just needed two more of him at least for 9 am rush hourEdward B.
El cliente no dejó un comentario.Tracey G.
El cliente no dejó un comentario.Wynn H.
El cliente no dejó un comentario.James V.
El cliente no dejó un comentario.Macinea D.
Always helpful and accommodating.ANDREW C.
El cliente no dejó un comentario.ELIECER F.
Excellent customer service made all the difference-the kind and professional young man who checked me in to the kind and professional young woman who checked me out. It's the people at this location that keeps me coming back! I hope management/owners are taking great care of their employees, as they make all the difference!Susan B.
El cliente no dejó un comentario.Alexis F.
Tell your customers to read contract carefully. ( Don't remember getting a contract) We got charged $20.00 for returning the truck early. They say it was an afterhours return. Truck was to be returned by 9 a.m. the next day. Seems like being charged before truck was due is ridiculous.Patricia Y.
Was routed to this location after the initial location I reserved my 15 foot van at didn't have a vehicle for me. I was never notified of the change and the staff was confused as to having no knowledge of my reservation. After calling the traffic coordinator to update the situation and being screamed at, I was sent to this location over 40 minutes away(one way) to pick up my van. It was extremely inconvenient to now spend an extra hour and a half to commute while I had friends and family coming from out of town to assist in the move and not be accommodated for the extra gas and inconvenience caused. The traffic coordinator was extremely rude and didn't even apologize. The service at the uhaul location was good but they were extremely short staffed with long delays in being helped. The van also only had half a tank.David G.
Team could show a little more hustle - they have a tired shuffle about their work, but overall good experience.Theodore A.
The fist location I received in my email was a let down .and it put me behind schedule. Then I call the uhaul center to find out that a new email was suppose to go out with.a different location.marion B.
El cliente no dejó un comentario.Sharon T.
El cliente no dejó un comentario.Meredith K.
El cliente no dejó un comentario.John M.
The only reason I didn't rate this location excellent was the wait time to be waited on. That said I liked that they put phone calls on hold to wait on customers waiting in front of themJohn M.
El cliente no dejó un comentario.Bernie F.
El cliente no dejó un comentario.Shawn C.
El cliente no dejó un comentario.Anthony G.
Well managed businesspatrick B.
El cliente no dejó un comentario.Marcus S.
El cliente no dejó un comentario.Rodman E.
Location is convenient. That's all. I had reserved an appliance dolly online & it was given away. I got a utility dolly with NO straps & I had to move a washer/dryer. My move date was PLANNED therefore it was too late to try somewhere else. I was NOT offered compensation such as loaning straps for the dolly. I would have had to buy straps. The truck did not have a ramp. I should have read the FINE,MINUSCULE print, probably. Moving is stressful & expensive. I won't ever use this service through UHAUL again. And my friends will hear about this. The response I got from human customer service at the time of pick up was that since I did this online(as MOST companies prefer in this internet age) was that a a dolly was not guaranteed it would be available. WHAT?!?! THATS WHAT RESERVATIONS ARE FOR!! TO HOLD IT UNTIL ITS PICKED UP!! YOUR COMPANY KNOWS HOW TO â€œMAKEâ€ A RESERVATION BUT DOESN'T KNOW HOW TO â€œKEEPâ€ IT! It was a DEFINITE struggle to load the washer/dryer with NO ramp & the smaller size dolly with NO STRAPS!!! Their response was to call corporate & settle this matter. I feel as if I should get a discount for the troubles this caused.Melinda W.
El cliente no dejó un comentario.THOMAS T.
El cliente no dejó un comentario.Tom C.
Great staff ..when I went to rent the trailer, it was close to closing .. staff insisted I take the trailer even thought they had a 13 hiut day. I said I could come back the next day They were so accommodatingBernard S.
El cliente no dejó un comentario.Laura H.
El cliente no dejó un comentario.Jim F.
The crew hustled. Got my van on very short notice. In and out quick. Got my job done. Drop off was quick. Staff great.Celeste D.
El cliente no dejó un comentario.Kirill M.
Quick in and out , very friendly serviceFrancisco S.
El cliente no dejó un comentario.Jose B.
El cliente no dejó un comentario.Michelle B.
The gentleman behind the counter who I first talked to on the phone, was very helpful.Luis M.
Couldn't guarantee the truck that they accepted the reservation. Overcharged me by almost double. Received attitude at desk when asking for a refund for what was over charged! Will try use other services in future.Paul N.
El cliente no dejó un comentario.W Christopher M.
El cliente no dejó un comentario.Pamela H.
El cliente no dejó un comentario.james A.
Great staff!Peter H.
This was a great staff to work withPhilip W.
First of all, this was not the location that I requested when making my reservation about 3 weeks prior. You sent me about 35 miles from home. The personnel at that location were not friendly at all and it took me about an hour to be attended.Jorge M.
El cliente no dejó un comentario.John J. | Overall Experience
The promotion rate offered with the truck rental was not provided by the rental facility. The advertisement to gain my business was falseJohn J. | First Impressions
Arrived at drop off and immediately was greeted by a very friendly, helpful staff member - Cherokee. She was efficient with the U-Haul rental return as well as the storage rental process. Great experience all around.John C. | First Impressions
El cliente no dejó un comentario.Lisa S. | Overall Experience
El cliente no dejó un comentario.Kim B. | Overall Experience
El cliente no dejó un comentario.Lisa S. | First Impressions
Cherokee was very helpful. Thank you.JOHN R. | Overall Experience
I experienced many issues with this Uhaul location but especially with management (Store Manager named Cherokee). The office never answers the phone and it's re-routed to national with one hour+ wait times. You cannot make a partial payment online or through an operator, only through the store manager. There were two manager transitions and the 1st manager had changed my due date from the 4th to the 18th. The recent manager said, "well, that's why he's no longer the manager of this store" and threatened to sell my things on their auction on Wednesday (in 2 days) but the letter I had just received 2 days prior said I had to pay full amount by 8/1 or things would be sold 8/18 (and she was threatening 7/27). Anyway, I have never experienced such poor customer service and communication from an establishment, let alone a store manager. I then call national. I am informed my account was paid in full with my credit card on file 3 days prior(so why was she demanding payment over the phone and threatening to sell my things?! Even saying my things were worth more than my bill!!) I was not set up on automatic payments and was never informed via phone message/letter/email this was happening. I went to Uhaul to start moving my things and there's a lock on my unit. I go to the office and the store manager, Cherokee, is immediately rude AGAIN saying, "well, are you going to pay your bill?". I had to tell her to look in her system and she could see it had been paid and they are the ones that ran my card?! The day after I arrived at night and she and another employee were there when I arrived and 10 minutes in the alarm starts going off and we had to stop loading the car and leave. The very next evening I arrived and there were several cardboard boxes, garbage,a rat trap with poison balls spilled out, and a hand truck in front of my unit. I feel this was done in retaliation because when we argued over the phone. These are a few examples of her unprofessionalism, lack of tact and communication skills, and her passive-aggressive pettiness to retaliate to my frustrations. I emptied the unit a week early and will never deal with such immaturity again. I suggest you hire store managers that have college educations and a desire towards professionalism.NICCOLE H. | Overall Experience
Cherokee was tremendously helpful and professional!Peter K. | First Impressions
Understaffed and every time I came to my unit there were items piled in from of my door. Sometimes it would be dollys other times boxes and other items. It was always difficult to pull a car up for loading and unloading. The facility is more equipped for renting out uhauls than providing accessible storage.Anna A. | Overall Experience
El cliente no dejó un comentario.Wendy R. | Overall Experience
El cliente no dejó un comentario.Cameron H. | Overall Experience
El cliente no dejó un comentario.Tracy B. | First Impressions
El cliente no dejó un comentario.Aubrey P. | Overall Experience
El cliente no dejó un comentario.NICCOLE H. | First Impressions
John is wonderful!NICCOLE H. | Overall Experience
Parking is an issue at this location and the low ceiling units really need some sort of lighting... HOWEVER - Staff is GREAT and do give a good customer experience even when they are slammed during rush period.Theodore A. | Overall Experience
Superb service. The guys went above and beyond to accommodate us.Jamie T. | First Impressions
The supervisor I did speak to was helpful, and the manager of the facility are the only people I give credit to and I really would like the thank. Other then that I will never use UHAUL again! I ended up having to pay more for a truck I shouldn't have gotten charged for because the lack of knowledge to help me get INSIDE a storage lacks. I got sent to a 2nd place just to be able to be moved and was given access, but arrived and access didn't work. Again, thank you to the manager who came out living far just to help me get moved in!! The confusion, and lack of description to help with the moving process was very unsetting. My move in process was very frustrating and pushed us back and caused alot of headaches. Then about an hour roughly on hold waiting for a customer rep didn't help much either! First time ever using uhaul and just very unsatisfied with them.KARA B. | Online Move In
El cliente no dejó un comentario.Aubrey P. | First Impressions
My customer c service rep was very helpful . His name was John. I appreciate your hard efforts.Jeanie P. | First Impressions
El cliente no dejó un comentario.Marilyn B. | Overall Experience
El cliente no dejó un comentario.PHILIP T. | First Impressions
This place sucks! Parking lot is overcrowded. There is never any easy access to the loading doors to get inside. Terrible customer service! DO NOT USE THiS FACILITY!!mike l. | Overall Experience
All was great, manager at time was the only person working and did an excellent job handling all the people waiting and he was polite and knew what he was doing. Cutoos to him for all his expertise and handling of all my needs.Wendy R. | First Impressions
Rude staff with the exception of the new manager who tried very hard to make things right. Staff misinformed me of the hours. Hard to get to them by phone. Was told they was no 24 hot access when there was. Angry people work there Was not a pleasant experience. Id go elsewhere next time for storage needs.chuck n. | Overall Experience
El cliente no dejó un comentario.michelle B. | Overall Experience
Jon Crotty made sure that we were taken care of and that we were able to get our furniture out of there in a timely manner!mark H. | Overall Experience
Only one unit available was supposed to be a split level but we only were given upper half and our stuff didn't fitmichelle B. | First Impressions
Tommy and the rest of the team are awesome! Great customer service. Keep it up guys and thank you for everything!luis r. | Overall Experience
El cliente no dejó un comentario.luis r. | First Impressions
El cliente no dejó un comentario.MARBIN R. | Overall Experience
Staff was awesome - very much- truly awesomeJohn S. | Overall Experience
El cliente no dejó un comentario.Paul B. | First Impressions
Staff was AWESOME.John S. | First Impressions
El cliente no dejó un comentario.David Q. | Overall Experience
Amazing customer service!Sierra J. | Overall Experience
El cliente no dejó un comentario.STEVE M. | Overall Experience
El cliente no dejó un comentario.Ana A. | First Impressions
El cliente no dejó un comentario.STEVE M. | First Impressions
El cliente no dejó un comentario.Stephen P. | First Impressions
The employees at this location are top notch. They are the most professional and best people I've had dealings with in the storage industryJerry W. | Overall Experience
90 degrees is unacceptable. I understand it's Florida summer...but advertising a place as "climate controlled" should mean the temperature is controlled. I took pictures of the thermostat in the faciliy. Right when we got there it was at 90. After 15 mins it crept up to 94. When I brought this to the staff's attention, they didn't seem to think it was a problem. One of the associates even joked that the facility was without A/C for 2 full weeks last month. I was storing expensive, handmade acoustic guitars...Luke H. | Overall Experience
Andrew was great to work with and explained everything about the storage unitMark w. | First Impressions
El cliente no dejó un comentario.Michael M. | Overall Experience
El cliente no dejó un comentario.Jason M. | First Impressions
El cliente no dejó un comentario.Jason M. | Overall Experience
Very helpful and courteous staff. Thank you!Autie K. | First Impressions
Originally finding a place to park and access to our space was difficult. You all made some changes and improvements and things were much better.Russell R. | Overall Experience
The storage area is clean. The only negative is the height of the units is only 6" and the door entrance is even shorter.John H. | Overall Experience
Staff was great! Thank you!!sheri s. | First Impressions
:)Marianna N. | Overall Experience
A real lifesaver and the staff is super friendly!Angela C. | First Impressions
Very professional and friendly staff. Ceiling space in storage unit is very low, but workable.John H. | First Impressions
Was very very aggressively confronted by employee for not placing packing material in trash... which turned out to be dumpster that was not visible and located behind the facility.Tim D. | First Impressions
Very polite and Friendly With us With respect Thanks again!Daniel R. | Overall Experience
Very bad bug problem clock roaches crawling all over I am heart broken having to leave my life thereDeborah P. | First Impressions
We used U-Haul storage unit for 6 months. People are very friendly and helpful. Thank you so much.carol b. | Overall Experience
Thank you for being kind and helpful.Cynthia M. | First Impressions
Very professional and friendly staff.Rob E. | Overall Experience
Very helpful and professionalRob E. | First Impressions
Very good service and the employees were very goodGeorge A. | Reservación
I was told I had a free month s storage but didn't get it because it was on the second floor check before you book a storage unit . If it is on the second floor you have to haul it on your own .Stacy M. | Reservación
Excellent staff , especially Jose who assisted me greatly due to a recent debilitating injury. I have nothing but high marks for the store and will definitely rent from them again. Randy DunkleRandal D. | Reservación
I wish it wasn't on the 2nd floor up a flight of stairs but I like that it is climate controlled and clean.denise b. | Reservación
I do not have words to discribe how helpful and Cortez they are. They make my move easy.MARLENE V. | Reservación
Very friendly people. They did every thing to resolve my dificulties . I righ recomend .MARLENE V. | Reservación
We called to let them know we where delayed in moving. We will be using U-Haul in 3 weeks when we are ready to move to Florida. Gracias.gordon c. | Reservación
The staff took care of me and were helpful. I just wish they would have unloaded my trailer for me....lolbill s. | Overall Experience
Very friendly and helpful.Alisha B. | Reservación
No comments at this timeMark B. | Overall Experience
Access to storage rooms is limited, must open large garage door, if trucks are not in the way. The only alternative is to go through the main store with cart. Not user friendly at all.John H. | Overall Experience
Servicios adicionales en esta ubicación
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