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I needed to change the trailer on my rental and the staff was more than helpful in assisting me. They made sure I knew how to operate the equipment safely and were very personable.
There was only 1 person at the counter to help customers. Hire more help.
The website for after hours return sucks. Would not share location and therefore would not let me proceed. Left truck with note attached.
Absolutely amazing, we were so relieved to have such a great moving experience with this company. One less thing to worry about when you hire the right mover help. Thank you
Always a great place to rent from.. Nice staff and plenty of trucks Sean Cameron Saving Grace Home Inspections & Moving 941 284 0426
Very nice drop off experience, very quick and easy and I would definitely recommend this site for pick up or drop off the first site we were told to return this truck too was terrible & rude and I will send that information via your "contact form"
Charged for an extra day even though it was a couple hours over the return time - which we were not informed of.
Turned the truck in a day early, put 21-gallons in it and used approximately 14-gallons. No compensation for the fuel and still got charged for being approximately 10-miles over estimated travel distance. Suggest having all vehicles with a full tank at pick-up location. Thanks, Robin
We dropped off at location which we were told was near to train. It was not and we missed flights. The passenger side was very burning hot and I burnt my leg many times. You need to let others no this. I now have a burn.
The U-haul location was excellent and the equipment met my needs/expectations. The app, however, needs a major overhaul. I was lucky that an employee showed up to work an hour before the location opened, because I was unable to check out a vehicle using the app. At every step the app froze and glitched causing the process to start over. If the ratings were separate I would give the app one star and the location five stars.
provide clear direction to your customer to avoid extra charge on your credit card.
Got charged for more miles and didn't get a receipt and put more than $5 in the gas over what it had in it
The parking is beyond ridiculous and the lot attendant obviously doesn't like doing his job or the customers and he's been there for years with that same attitude. The handicap spot was taken by someone who was not. I am and was told to park on the street behind their facility and had to walk a block to get there. The trailers were packed so close couldn't get through the parking lot. Words for improvement, change locations and get employees who actually care! As far as recommending, I guess there's not much of a choice. I booked at a storage facility 2 blocks from my location and uhaul doesn't see that the equipment is brought there. They relocated me to the main place 7 miles away and the place I knew from experience had horrible service I am not alone. There was another customer in the store who was livid due to the poor service he was attempting to get. Also. For some reason my account will not pull up with my phone number and the text you send come through just fine
Because only two people working, one getting people signed in and one moving vehicles, the line was long and the wait about 45 minutes, but the manager was efficient, professional and very pleasant under the circumstances.
A little more space in the store won't hurt. Too tight.
Service rep was not wearing mask. Several customers were not following CDC guidelines. Very scary ! Cab of van was tight fit for tall driver.
Thank you, keep up the good job.
Trailer was not clean inside.
This is the BEST UHaul location I have dealt with to date. I will definitely take all my UHaul business to this location.
Everything was great! It was fast, truck was clean, very friendly and professional personnel. This place is outstanding!
My wife and I went to rent a vehicle to travel from Orlando to Sarasota. My wife stated the mileage to the woman at the counter, and the man behind the computer said nothing while putting in her card information. They rented us a cargo van which was local only rather than the 10ft truck which the man Nathaniel admitted later on the phone he should have given us. Upon arriving in Sarasota two hours later, we see in the email we have to drive back to Orlando to return the van. We call uhaul and explain our situation, they leave us on hold for 20 minutes and transfer us to 3 people before we get sent back to the store we picked up the van from. Nathaniel tells us if he was paying attention he would have had us rent another truck since vans are local only. We tell him we did not know they were local only, he then tells us we should know that. At this point he then offers a solution but that solution takes us from just over 100 dollars to 200. When we ask if they can cover that cost since they admitted they should have rented us a different vehicle. Nathaniel repeats that we should have known the van was local only and if we take it to a uhaul in Sarasota it will be a 500 dollar bill. My wife and I are incredibly dissatisfied with this situation and the company, not only were we charged almost 100 dollars extra than we had planned, but all we got was a hollow apology from an employee who told us we should know information that apparently is public knowledge? We will not be using your company again in the future regardless of what the other companies charge.
Great job by U-haul and employees.
Very easy return process
Friendly helpful employees, fast service for pick up and drop off. Very good experience!
All the staff was very professional.
As the location I took the equipment from, the place was organized and clean. The rep I dealt with was polite, quite helpful and the process was quick and easy for drop off
I had to walk back home. Can a courtesy ride by home be provided? It took me three hours to return home.
The truck pulled to the right and I had to keep the wheel turned about 30 degrees to the left to compensate. This was tiresome and it also put the crossbar of the steering wheel right in front of the speedometer so I had to lean forward to see how fast I was going. There were also ants in the cab. After 3 days on the road I think we killed most of them.
Great Team at this location. Super attitudes and customer service. My previous visit was also excellent....and why I came back. Keep up the great work. David
I rented a car dolly and explained I was going to pick up my car off the interstate. The people there forgot to mention I have to unhook the drive train or it will tear my transmission up! So needless to say I drove an hour and a half there hooked the car up, drop the car and drove an Hour and a half back. And didn't even get a refund
Excelent service
The people especially the manager were awesome. I felt at ease I got in and out in no time with big smile on my face. I will revisit and recommend this location.
Worst place was on Fruitville rd in Sarasota at least Tamami trail facility took the trailer back!
Return facility was efficient, friendly and helpful.
It's the same as listed above. It must be your business model
The process was efficient and quick. Employees were helpful and prompt. Overall excellent experience.
The service at this location was great. He helped me guide my vehicle off the auto transport unlike the other location where I picked up the equipment where I got bad customer service. In fact I would give this representative at this location in Sarasota a 5 star rating.
Return phone calls
Nothing that I can think of.
This uhaul on So Tamiami Trail Sarasota is the most organized friendly yes attitude love the outdoor guy too
Location very limited space- handled well just very tight
forgot to give me pads, but did credit me back.
I am very disappointed with the type of customer service at this location. I drove from Clearwater to Sarasota certain that I had a self storage there. I got there around 04:40pm and the employees were in very bad mood. They were anxious to go home and the woman that was in charge refused to help me.
Overall clean, signs clearly marked for drop off. The lady was friendly. Wasn't happy the guy that unhooked the trailer stole my electric connection round to flat for. When I asked him about it he said it was plugged into the bottom. I know it was plugged in the top. A 9 hour day of driving and unloading I guess he needed it more than we did. It's only 11$ but I'll never rent at that location Ever!!
The staff was friendly and helpful. The check-in and return process was fast and easy. I would highly recommend this location.
These guys are great always quick and helpful even when there busy.
We dropped off after hours and followed instructions. However, the system was not picking up my location. I was charged an extra $20 for the drop off due to your faulty app! Not a satisfied customer. Shame on you guys!
Please be very clear on your blanket folding requirements i had some issue since i am not a U Haul employee i obviously have no idea how to fold them and my job barely passed your standards
The employees at this location are top notch. They are the most professional and best people I’ve had dealings with in the storage industry
90 degrees is unacceptable. I understand it's Florida summer...but advertising a place as "climate controlled" should mean the temperature is controlled. I took pictures of the thermostat in the faciliy. Right when we got there it was at 90. After 15 mins it crept up to 94. When I brought this to the staff's attention, they didn't seem to think it was a problem. One of the associates even joked that the facility was without A/C for 2 full weeks last month. I was storing expensive, handmade acoustic guitars...
Andrew was great to work with and explained everything about the storage unit
Very helpful and courteous staff. Thank you!
Originally finding a place to park and access to our space was difficult. You all made some changes and improvements and things were much better.
The storage area is clean. The only negative is the height of the units is only 6" and the door entrance is even shorter.
Staff was great! Thank you!!
:)
A real lifesaver and the staff is super friendly!
Very professional and friendly staff. Ceiling space in storage unit is very low, but workable.
Was very very aggressively confronted by employee for not placing packing material in trash... which turned out to be dumpster that was not visible and located behind the facility.
Very polite and Friendly With us With respect Thanks again!
Very bad bug problem clock roaches crawling all over I am heart broken having to leave my life there
We used U-Haul storage unit for 6 months. People are very friendly and helpful. Thank you so much.
Thank you for being kind and helpful.
Very professional and friendly staff.
Very helpful and professional
Very good service and the employees were very good
I was told I had a free month s storage but didn't get it because it was on the second floor check before you book a storage unit . If it is on the second floor you have to haul it on your own .
Excellent staff , especially Jose who assisted me greatly due to a recent debilitating injury. I have nothing but high marks for the store and will definitely rent from them again. Randy Dunkle
I wish it wasn't on the 2nd floor up a flight of stairs but I like that it is climate controlled and clean.
I do not have words to discribe how helpful and Cortez they are. They make my move easy.
Very friendly people. They did every thing to resolve my dificulties . I righ recomend .
We called to let them know we where delayed in moving. We will be using U-Haul in 3 weeks when we are ready to move to Florida. Thank you.
The staff took care of me and were helpful. I just wish they would have unloaded my trailer for me....lol
Very friendly and helpful.
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Access to storage rooms is limited, must open large garage door, if trucks are not in the way. The only alternative is to go through the main store with cart. Not user friendly at all.
