They are slow. Either understaffed or new person but they are very slow. Other than that they were great.
KIMBERLY HCustomer Reviews for U-Haul Moving & Storage of South Sarasota
Testimonials From Recent Customers
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Didn't have all the dollies in the truck when I picked it up. Didn't get charged but was needed for moving.
Howard BThe employees were very uninformed. I reserved a furniture dolly and when I arrived to pick up my truck they gave me a utility dolly which was useless for what I needed. I returned my truck at 4:45 and they told me they had already closed for the evening, their hours are until 5pm and my truck was reserved until 6pm. I tried returning my truck through the app and the worker couldn't tell me what to do to do that and wouldn't just check the truck in quickly in person. It was an extremely frustrating experience and I will never use this location again if I need to rent a Uhaul in the future.
JILLIAN SThe attendant was very nice and professional. He unhooked the trailer for me. The drop off was quick and easy.
ERIC KTeam could have been a bit more helpful to unhook the trailer. But overall good experience.
PHILIPPE LThe one in Sarasota couldn't place correctly the knob/holder. I had to help. Sarasota is not a friendly in general.
OLGA RThis location chargers me 3 gallons of gas for 3 miles of use. Ripoff. I will be going to the location for a refund. Totally unacceptable!!!
JEREMIAH EThey mad my move difficult
WILJAMES PThey helped instantly and checkout was super easy! Great service!!!
Rebecca LGreat staff super friendly, quick, and helpful.
ELAINE MI had an amazing experience at this center however I had booked a 10 ft box truck at the compass self storage on University in Sarasota. When I got there they told me that they had double booked the truck there was nothing that they could do they would not give me any other truck to compensate and basically told me I needed to try to go find another U-Haul and figure it out myself. I was very disappointed in this as I had driven out of my way to get the 10-ft box truck as it said they had one online and for it to have been double booked and then to have been refused the truck when I was the first one there in person was pretty aggravating. What level follow back email regarding my poor experience at the compass self storage
JASON CDrop off location was fantastic. Well marked signage and prompt service/check-in. Thank you so much!
Chris PThe staff is amazing! They were friendly, helpful and made the whole process so easy.
JILL Bexcellent service, fast, professional, friendly, easy, great location, thank you
VICTOR GHad to do online checkout as the wait in line was long- but other thaan that- great service.
KRISTI MAlways go to that location. Staff is very efficient.
M GFriendly I needed a trailer ball and receiver insert. Saved me money with combo.
WILLIAM TThey went far and beyond to help me. Thank you very much
Rebecca H | First ImpressionsThe tires tread should have been better knowing we were traveling 1100 miles with the truck. The headlights were dim as well which made it challenging to drive in the dark in the rain. I have rented several times from this location and the staff is not friendly at all. They treat you like they could care less and when you have a question about an item in the store portion which pertains to supplies for moving they know nothing about it. Hard to believe since they only sell moving supplies and they work for a moving rental company. The woman was more interested in opening her peanuts to eat than providing help.
DEBRA BJunk trailer, not clean, no one care if is checked for long trip!
CHRISTOPHER TThe lot rather small (limited space and very busy)and difficult to maneuver through it which was made a bit more problematic by impatient customers. Had an impatient driver back a U Haul truck into my parked rental trailer (fortunately he hit the trailer tire not my new truck). The U Haul crew were great and tried to appease everyone but some were less than willing to await their turn. Maybe a busy location like this could benefit from a larger site.
RICHARD CI tried to change the drop off location, I was willing to pay the fee for whatever it was, associated with it. Manager was rude, unprofessional and I was threatened by her, saying that if I didn't return the trailer back to that location I would be blacklisted from Uhaul She needs to leave that location or even better, Uhaul at all! She dos NOT deserve to have that position in your company!!!
NABOR PNothing!
FRANK CN/C
MICHAEL BI had a problem with the trailer. Tires had a bubble or flat spot and bounced when driving. I did not return it as I thought it only needed a load on it, but it was the tires. I reported it when I returned it and they took it out of the fleet for repair. Very good staff at location, just wish the last person that used it reported it.
William RHad what I needed and was easy to work with
JOSIAH RWOW = it all of Florida like Disney World?!?!? They even had Ice Cream for my kid !!!! THANK YOU !!!!
WILLIAM HWeld the safety lock back on the trailer gate.... There is only 2 and it was given to me with only one working. Not very smart U-Haul... I smell a Law Suit !! I have pictures.
CRAIG Dthe customer assistance was above and beyond. I felt very safe after her asisstance with preparing the trailer to haul.
RAYMOND AVery efficient and courteous.
JAMES LNo complaints to report. Staff were all great.
Glenn B | Overall ExperienceStaff in Sarasota location were prompt, professional, helpful and friendly.
LOUIS BI rented a truck(9’) for one day($20) and they charged me over $150 for 100 miles-disgusting and never again!!
WILLIAM MPick up was efficient, didn't realize until after I was home there was a damage survey, also trailer was dirty and leaked. Luckily, I had transported two sheets of plywood which was under my mattress so it avoided staining. The trailer was a little dated.
WILLIAM LGreat service leaving Sarasota, and fantastic customer service at your NJ location the guy was awesome!!
HARRY JFella who helped us was a big vibe. Give that man a raise.
ANDREI SPersonnel were great and very helpful.
Glenn BEasy checkout experience.
EVERETT BEveryone is always so nice and professional
MICHAEL WI had ordered a 15 footer , with a ramp and when I got there they told me that they only had a 10 footer with no ramp, and because of that my back and my helpers bak is all messd up, And I was not even given a discount .
FIROUZEH SThe unit I rented was supposed to be $19.95 per day but I was charge like $40 plus mileage. That wasn't cool!
MICHAEL TIncredibly rude staff. Felt like I was interrupting a private party.
SCOTT BFriendly and made this easy.
JEFFREY Rhave used this location many times I recommend
CRAIG HAfter renting another truck I tried to explain to the clerk a problem I encountered on my previous rental. The clerk had no interest in hearing my problem and just passed me along to call u-haul's 1-800 phone number. My problem has still never been resolved and I never received a call back as requested!
ROBERT MI tried Truck Share 24/7 ... but won't use it again. The truck was almost empty (below 1/8 tank). The moving equipment I rented was not loaded on the vehicle. I still wound up waiting in line at the counter -- listening to other customers complain -- even though my rental was supposedly '24/7.' And even though I rented a furniture dolly, this location did not have one.
Melvin HVery friendly and efficient staff, equipment was perfect
William RPerfect,,
Frank LMake sure the trailers are cleaned out before renting them out.
TAMMY GI have been using this location since my arrival in Sarasota 28 years ago. For the first time I will consider going elsewhere. Upon arrival I was cussed out by a young girl working in the returns area because they were very busy and I had the nerve to park in the lane marked 'returns'. She stormed off when I politely asked whether I should come into the counter or would she be getting someone to unhook the trailer. She replied ' whatever....I'm busy;'. I was returning the trailer so I was appalled at the behavior. When I went to the counter to ask the gentleman to help me I relayed what had happened. His response was ' she's very young and they don't know how to behave'. I replied...well I'm an old customer who also happens to be old, and has been using this location for years to move equipment for my employee trainings every other month and I don't deserve to be talked to that way by anyone. He just shrugged his shoulders. You have an employee problem at this location!
JOSEPH WEverything went great
RAY QI forgot to get the ladies name. (Blonde girl working today) was extremely helpful and polite. Made the whole process easy. Would be back due to her customer service
BRET LRear sliding door track was bent, which made it harder to lift up the door. When I returned truck they hit the slide track a few times with a hammer and that fixed it . Great people at the Sarasota store.
THOMAS ZRecommend to recommend equipment during business hours to close the bill in person. I was charged for fuel charge even if I returned the truck with the same amount of fuel as provided.
ROBIN RVery helpful.
MARTIN OReturned trailer they were to busy to check it that it was returned . They stated leave it . Which I did 3/23/2025 at there location .they said they would send confirmation which they never did - car transport trailer.
MICHAEL REverything is fine.
GERALD BBTW!!! my move-out date was Thursday, 3/13!!
JOHN H | Overall ExperienceAlicia, the manager, is the best!!!!
Daniel G | Overall ExperienceThe code did not work and we ended up having to wait until the next day to come back. Ended up paying more for mover help because of wait time. Ended up canceling the unit. Love U-Haul truck rental though! Very convenient and affordable!
Robert B | Online Move Ini will always choose uhaul they were helpful, super pleased and professional!
chellie S | Overall ExperienceVery helpful and nice
Margaret D | First ImpressionsIsles were always blocked and difficult to get to. Hallways not clean always debris of some sort in them I had even taken a broom and dust pan and swept down the hallway around my unit several times it was filthy. Then we were not alerted when the climate control was off and our storage was compromised so basically we were paying for a non climate storage and found out from another source when I called and went into the unit and asked it was true and the manager says they had been working on it. Weeks went by no climate control, yes I wasn't told no call no email nothing! But when my bill is due no problems sending reminder and email and text? I am very disappointed as I have used UHaul storage in other states this issue never happened I had expected the same clean service Uhaul had offered and we received before this was the absolute worst. The manager very arrogant doesn't seem to care at this facility and I understand good reliable help is difficult to obtain but please don't take it out on your customers whom keep your business going.
Tracy B | Overall ExperiencePriced too high
Renee B | Overall ExperienceTodo fue excelente, Alicia fue muy amable.gracias
Jorge A | First ImpressionsWe couldn't have been better very nice people behind the counter
RAY S | Overall ExperienceAlicia was a great point of contact and professional at all times. She was very helpful and knowledgeable throughout our stay.
Marcelo P | Overall ExperiencePoor customer service on site.
laura A | Overall ExperienceThey canceled us before we got there. Had to insure online that we did not cancel.
Patty B | Online Move InThe promotion rate offered with the truck rental was not provided by the rental facility. The advertisement to gain my business was false
John J | First ImpressionsArrived at drop off and immediately was greeted by a very friendly, helpful staff member - Cherokee. She was efficient with the U-Haul rental return as well as the storage rental process. Great experience all around.
John C | First ImpressionsCherokee was very helpful. Thank you.
JOHN R | Overall ExperienceI experienced many issues with this Uhaul location but especially with management (Store Manager named Cherokee). The office never answers the phone and it's re-routed to national with one hour+ wait times. You cannot make a partial payment online or through an operator, only through the store manager. There were two manager transitions and the 1st manager had changed my due date from the 4th to the 18th. The recent manager said, "well, that's why he's no longer the manager of this store" and threatened to sell my things on their auction on Wednesday (in 2 days) but the letter I had just received 2 days prior said I had to pay full amount by 8/1 or things would be sold 8/18 (and she was threatening 7/27). Anyway, I have never experienced such poor customer service and communication from an establishment, let alone a store manager. I then call national. I am informed my account was paid in full with my credit card on file 3 days prior(so why was she demanding payment over the phone and threatening to sell my things?! Even saying my things were worth more than my bill!!) I was not set up on automatic payments and was never informed via phone message/letter/email this was happening. I went to Uhaul to start moving my things and there's a lock on my unit. I go to the office and the store manager, Cherokee, is immediately rude AGAIN saying, "well, are you going to pay your bill?". I had to tell her to look in her system and she could see it had been paid and they are the ones that ran my card?! The day after I arrived at night and she and another employee were there when I arrived and 10 minutes in the alarm starts going off and we had to stop loading the car and leave. The very next evening I arrived and there were several cardboard boxes, garbage,a rat trap with poison balls spilled out, and a hand truck in front of my unit. I feel this was done in retaliation because when we argued over the phone. These are a few examples of her unprofessionalism, lack of tact and communication skills, and her passive-aggressive pettiness to retaliate to my frustrations. I emptied the unit a week early and will never deal with such immaturity again. I suggest you hire store managers that have college educations and a desire towards professionalism.
NICCOLE H | Overall ExperienceCherokee was tremendously helpful and professional!
Peter K | First ImpressionsUnderstaffed and every time I came to my unit there were items piled in from of my door. Sometimes it would be dollys other times boxes and other items. It was always difficult to pull a car up for loading and unloading. The facility is more equipped for renting out uhauls than providing accessible storage.
Anna A | Overall ExperienceJohn is wonderful!
NICCOLE H | Overall ExperienceParking is an issue at this location and the low ceiling units really need some sort of lighting... HOWEVER - Staff is GREAT and do give a good customer experience even when they are slammed during rush period.
Theodore A | Overall ExperienceSuperb service. The guys went above and beyond to accommodate us.
Jamie T | First ImpressionsThe supervisor I did speak to was helpful, and the manager of the facility are the only people I give credit to and I really would like the thank. Other then that I will never use UHAUL again! I ended up having to pay more for a truck I shouldn't have gotten charged for because the lack of knowledge to help me get INSIDE a storage lacks. I got sent to a 2nd place just to be able to be moved and was given access, but arrived and access didn't work. Again, thank you to the manager who came out living far just to help me get moved in!! The confusion, and lack of description to help with the moving process was very unsetting. My move in process was very frustrating and pushed us back and caused alot of headaches. Then about an hour roughly on hold waiting for a customer rep didn't help much either! First time ever using uhaul and just very unsatisfied with them.
KARA B | Online Move InMy customer c service rep was very helpful . His name was John. I appreciate your hard efforts.
Jeanie P | First ImpressionsThis place sucks! Parking lot is overcrowded. There is never any easy access to the loading doors to get inside. Terrible customer service! DO NOT USE THiS FACILITY!!
mike l | Overall ExperienceAll was great, manager at time was the only person working and did an excellent job handling all the people waiting and he was polite and knew what he was doing. Cutoos to him for all his expertise and handling of all my needs.
Wendy R | First ImpressionsRude staff with the exception of the new manager who tried very hard to make things right. Staff misinformed me of the hours. Hard to get to them by phone. Was told they was no 24 hot access when there was. Angry people work there Was not a pleasant experience. Id go elsewhere next time for storage needs.
chuck n | Overall ExperienceJon Crotty made sure that we were taken care of and that we were able to get our furniture out of there in a timely manner!
mark H | Overall ExperienceOnly one unit available was supposed to be a split level but we only were given upper half and our stuff didn't fit
michelle B | First ImpressionsTommy and the rest of the team are awesome! Great customer service. Keep it up guys and thank you for everything!
luis r | Overall ExperienceStaff was awesome - very much- truly awesome
John S | Overall ExperienceStaff was AWESOME.
John S | First ImpressionsAmazing customer service!
Sierra J | Overall ExperienceThe employees at this location are top notch. They are the most professional and best people I've had dealings with in the storage industry
Jerry W | Overall Experience90 degrees is unacceptable. I understand it's Florida summer...but advertising a place as "climate controlled" should mean the temperature is controlled. I took pictures of the thermostat in the faciliy. Right when we got there it was at 90. After 15 mins it crept up to 94. When I brought this to the staff's attention, they didn't seem to think it was a problem. One of the associates even joked that the facility was without A/C for 2 full weeks last month. I was storing expensive, handmade acoustic guitars...
Luke H | Overall ExperienceAndrew was great to work with and explained everything about the storage unit
Mark w | First ImpressionsVery helpful and courteous staff. Thank you!
Autie K | First ImpressionsOriginally finding a place to park and access to our space was difficult. You all made some changes and improvements and things were much better.
Russell R | Overall ExperienceThe storage area is clean. The only negative is the height of the units is only 6" and the door entrance is even shorter.
John H | Overall ExperienceStaff was great! Thank you!!
sheri s | First Impressions:)
Marianna N | Overall ExperienceA real lifesaver and the staff is super friendly!
Angela C | First ImpressionsVery professional and friendly staff. Ceiling space in storage unit is very low, but workable.
John H | First ImpressionsWas very very aggressively confronted by employee for not placing packing material in trash... which turned out to be dumpster that was not visible and located behind the facility.
Tim D | First ImpressionsVery polite and Friendly With us With respect Thanks again!
Daniel R | Overall ExperienceVery bad bug problem clock roaches crawling all over I am heart broken having to leave my life there
Deborah P | First ImpressionsWe used U-Haul storage unit for 6 months. People are very friendly and helpful. Thank you so much.
carol b | Overall ExperienceThank you for being kind and helpful.
Cynthia M | First ImpressionsVery professional and friendly staff.
Rob E | Overall ExperienceVery helpful and professional
Rob E | First ImpressionsVery good service and the employees were very good
George A | ReservationI was told I had a free month s storage but didn't get it because it was on the second floor check before you book a storage unit . If it is on the second floor you have to haul it on your own .
Stacy M | ReservationExcellent staff , especially Jose who assisted me greatly due to a recent debilitating injury. I have nothing but high marks for the store and will definitely rent from them again. Randy Dunkle
Randal D | ReservationI wish it wasn't on the 2nd floor up a flight of stairs but I like that it is climate controlled and clean.
denise b | ReservationI do not have words to discribe how helpful and Cortez they are. They make my move easy.
MARLENE V | ReservationVery friendly people. They did every thing to resolve my dificulties . I righ recomend .
MARLENE V | ReservationWe called to let them know we where delayed in moving. We will be using U-Haul in 3 weeks when we are ready to move to Florida. Gracias.
gordon c | ReservationThe staff took care of me and were helpful. I just wish they would have unloaded my trailer for me....lol
bill s | Overall ExperienceVery friendly and helpful.
Alisha B | ReservationNo comments at this time
Mark B | Overall ExperienceAccess to storage rooms is limited, must open large garage door, if trucks are not in the way. The only alternative is to go through the main store with cart. Not user friendly at all.
John H | Overall Experience