Comentarios del cliente para U-Haul Moving & Storage of South Sarasota
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of South Sarasota
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Jim P. en
Not much I was in and out of the rental facility quickly. Excellent service. Thank you.
Vincent B. en
At this location, staff extorts renters into buying insurance. They say you must pay for all of the damage when you return the vehicle, and it usually is thousands of dollars. I have rented here many times and I hear it every time. I don’t know if they get a cut for convincing us to buy it, but I already have insurance as a professional business. They repeat it several times each visit. I believe extortion is illegal, and the Florida Department of Consumer Services has been contacted. What kind of business extorts money? If you are unable to perform a service using the systems and institutions in place, i.e. my insurance, then I will take my business elsewhere and make sure everyone knows about the extortion of $10.
Jose F. en
The auto transport trailer was not roadworthy. Brakes weren't functioning properly. Personnel should have known better than to let it go.
Ernest P. en
I got a flat tire and the store manager at this location and his staff could not have been nicer. I will definitely return my next truck to this location and put a Google review. Wow.
Matthew S. en
Great service, thanks
David D. en
Get your input program fixed so that it works like something from the 21st century. They could not input info because there was a blank space when every program out there would ignore the issue. The birth day input is a joke too. Hire a better programmer. Other then that, it could not have gone smoother. Very quick check out was great.
Zach K. en
Do yourself a favor if possible, only pick up and drop off at actual UHaul stores.
Idrissa S. en
The vehicle was in good working condition, but was not clean. The previous user had obviously spilled some sticky liquid all over the dash that was never cleaned up. The inside of the windshield had also had a suction device attached to it, and there were multiple rings all across the middle. These were minor inconveniences, but it made the experience of driving the vehicle much more inconvenient. Had I been driving further, I would have come back to ask for a different van or to have that one cleaned properly.
Boyd W. en
Always friendly, excellent service!
josephine b. en
Staff was courteous an friendly..
rose d. en
Not a thing! Our experience and the people that helped us were awesome! Thank you!
Donald S. en
The cab of the truck was not cleaned very well and cigarette butts were in the ash tray.
artie g. en
Excellent device, polite and professional. I’ve used this location for five years, always a pleasure
DONNA H. en
Uhaul would not let me return my truck to a closer retailer just so they could charge me the extra miles fee. Money is all these people care about.
Jean S. en
Everything went smoothly. It couldn’t be better. Thank you very much.
Glenn D. en
Male Counterman very disagreeable. On pickup
Matthew B. en
Nice crew...very helpful. I wish I had picked up from them.
Pete H. en
My experience was overall just OK. The cargo van hadn't been wiped clean on the interior (the dashboard area was all dusty) and bug spatter was all over the exterior glass. I knew that I was renting a cargo van and not a luxury car, but I drive a cargo van of my own and it is always spotless on the outside. I take pride in my work and tools and expect that the tools I rent, be it a floor stripper or a work vehicle, are clean and in proper working order. This van worked fine but was dirty.
EDWORTH S. en
Nothing. Everyone was exceptional. Professional, kind, helpful. Could not have been any better. This location is the best !
JIM V. en
Great, all the personal where great. Second time I have used this uhaul location. Moving anything is not fun. They make it more enjoyable. Thank you Tamiami trial uhaul.
Daniel R. en
Very polite and Friendly With us With respect Thanks again!
George K. en
Just keep doing what you're doing ... awesome in all categories !!!! ??
rich g. en
Not showroom clean but certainly good enough fir what I was using it for.....my overall opinion is that I like the store and the staff was courteous and friendly and the trucks are ok. I have rented a couple times from here and had great luck with vehicles, but this last time I was very disappointed. The 15’ box truck was terrible and had bad pulsation and pulling on highway. I would highly recommend a front end alignment for this truck. The only other complaint would be the drivers side door which was difficult to open and made very loud noises opening & closing!!!!
Hyunjin john J. en
Thank you so much.
Robert D. en
Gentleman handling equipment return was excellent and efficient
Cindy B. en
Great fast service I do estate clean outs so use trailers ofter . can't beat price
Annette O. en
Was surprised to see that I was charged almost 7$ for using a credit card. You accept no other form of payment so I find this charge to be unwarranted.
alan a. en
Young man who helped us was very polite and friendly. Fast an efficient and had a I am here to help you attitude, something you do not see as much these days. Highly recommend this establishment if I could give it a six star rating I would.
Patti S. en
Best experience ever! Fast and efficient ??
Maura T. en
Wow! I've been using Uhaul for many, many years now. The past 3 or 4 times however, they did not have my "reserved" vehicle available, & it upset me so much, I was NEVER going to use Uhaul again. (However, The Corporate office took knowledge of my concerns & did what was needed to "make things right")!! Today, I picked up a "reserved" vehicle & was VERY pleased to see that it was available & waiting for me! The Agent was wonderful as well! Last time I had issues, a lot of them were due to the Managers poor attitude towards myself & other customers. He's no longer there, & an amazing group of agents were truly outstanding! It's nice to know, if a customer complains about service provided, that the Corporate office actually takes the time to not only listen to the customer, but also makes the appropriate changes, to provide the customer service we all want & expect. Thank You!!!
david m. en
Nice guys. Very easy. Second time I have rented there.
DON B. en
Prompt service.
larry a. en
I have a U-haul 2 blocks from my home. The idiots spelled my name wrong so the e-mail notification was a "zippo". I stopped by to check my wiring hookup and was told the trailer was at another location 6 miles away. All my logistics was going up in smoke. I stopped by there and was told that that was incorrect and the pick up time was 12 noon not 7 am as I ordered. That pick up location was 12 miles south of the city! Your scheduling system is third world!!!! BY CHANCE I DISCOVERED THE MISTAKE. Otherwise, my helpers would have been waiting at the wrong location and I would have been clueless. A terrible experience,
Mark M. en
Vehicle smelled strongly of cigarettes. We are non smokers and had to deodorize the cabin prior to driving. The smell was reoccurring.
lynda i. en
The truck was dirty, had less fuel than they put on paperwork, truck had just been turned, staff never inspected the truck.
Lester William C. en
Very helpful and efficient.
Steve F. en
Everybody that works there is great, easy to talk to, and they get you in and out very quickly. Will definitely use them again.
Troy W. en
I live in venice 34293. And having to drive 17 miles to pick up a truck to do an in city move is crazy and to pay for tose miles when you were originally set to pick up at another location. Thsre should be some sort of compensation twoards the extra mileage.
Barbara P. en
Easy from start to finish
Thomas M. en
Great facility, Kelly was informative.
Andrew O. en
Staff is fantastic.
Devin G. en
They were great. Tried to reimburse me for the overage since IIt wasnt my fault but wasnt able to.
Ruth S. en
Very easy to deal with.
MARK W. en
Fast and efficient. They even found a broom I'd left in the trailer. Thanks!
RALPH F. en
Also great people, customer service oriented, fast efficient. Very nice facility! BUT.... your ability to handle inbound calls is TERRIBLE. 45 min wait times, then ppl who are incompetent. Needs to be addressed.
Julie s. en
I didn't want to review until I tried resolved an over charge but because this location has not answered the phone or responded to an email I'm moving forward with the review. I rented a truck for one day. Drove it nine miles. Returned it with no problems and was charged $30.80. Two days later I received an invoice via email for an additional days rental $20.57.. My credit card on file had been charged without my authorization! I called the location but no one would answer. I then responded to the email with the invoice as directed. No response there either. I had to call the 800 number to get a response. They issued a dispute for the charges. I am very uncomfortable that they took it upon themselves to charge my card at will. Now I have to wait for a decision to credit my funds? I would not recommend using this facility. Over charging at will and not answering the phone or email is questionable & incredibly bad customer service.
Joerg w. en
all good
Donald A. en
Gerald was excellent and went the extra effort for us. Thank you.
bob k. en
One employee was particularly unfriendly.
Larry C. en
Trailer smelled like gas and was old and worn out Employees were very friendly and helpful
brad c. en
great experience.
DANIEL J. en
Good job. thanks
Thomas M. en
Very helpful staff whose names I can't recall. A guy about late 20s and a blonde girl slightly older. Very nice people. If they lived in my home town I'd try my best to hire them away from you.
Donna C. en
Everyone was so very friendly and really helpful. Real nice experience with these people. The truck was immaculate.
Sam W. en
Great people and great installer!
Roy H. en
Great experience from past..... much improved
Deborah P. en
Very bad bug problem clock roaches crawling all over I am heart broken having to leave my life there
Barry B. en
Excellent customer service.
angela f. en
Call your clients when there are changes to their order.
Christine N. en
The truck needed a front end alignment. This made driving a little more difficult.
John W. en
Great Crew. Easy in easy out!
LUCY R. en
Excellent service, knowledgeable and quick staff. Best U-Haul overall barring none!! They actually rushed out to meet me with digital documents at hand when returning my equipment and connect and disconnect trailer quickly. I have used them 3 times so far and go out of my way to rent from them bc of their excellence.
Luis S. en
Great experience and they meet my needs i will rent from that location again....
jenna v. en
The service was exceptional.
DAVID P. en
I’m not trying to be rude or negative in anyway but not one of those 1500 size GMC trucks have been clean not what I would say really clean and all of them stink of cigarettes. That’s not any of the employees fault it’s just one of those things. I’m not sure what’s going on with everyone of those trucks that I’ve rented but all of them kind of shutter what I mean is the engines don’t idle very well when you’re sitting at a light it’s almost like they’ve got bad gas in them ? I’ve been popping them off with premium 93 and it seems to help. I don’t think the GMC trucks are really that hot. And I have to believe you can get a much better deal on Dodge Rams 1500 s
CHARLIE B. en
I was impressed by the location’s appearance and the availability of vehicles. I could not recommend it to a friend however. The problem was the picking up of the vehicle. I was told over the phone during the reservation that I would need to use the U-Haul app to unlock the vehicle since it wouldn’t be available until 8:15pm. No problem, I use apps all day. I was assured the truck would be really available at 8:15 since my use was time sensitive. I arrived at the location at 8:10, having already downloaded the app and ready to follow instructions. My first attempt to do this resulted in the app giving me a message that I couldn’t pick the truck up through the app and would need a “counter pickup”. The next attempt resulted in the app telling me I’d need to go to a different location in Sarasota 5 miles away to pick up my vehicle. WHAT? I called customer service and spoke to Keela, who was FANTASTIC! But even with her much appreciated assistance, it took OVER ONE HOUR for us to get the vehicle unlocked and me on my way an hour late. And I had a real reservation with a real confirmation number! I don’t understand how this could happen, with me needing to log out and re-log into both the app and the U-Haul website. Luckily my phone had enough charge to get through this but it really turned what should have been a simple transaction into an event that caused my mood to go from a 9.5 to a 2. My rating of this rental and U-Haul in general declined similarly. Oh, and the truck had less than 1/2 a tank of gas when I picked it up too.
Ahmad S. en
Cashier lady she was so rude with me today
Mechele L. en
Online ordering was easy and everything went smoothly when we picked the truck up :) A friendly and helpful staff
Elliott N. en
The owner (according to his name badge) was rude, dismissive, and not paying attention to what I was saying. Simply unacceptable customer service.
Patrick R. en
The 26’ truck I rented was getting pretty long in the tooth and the engine and drive train needed some work.
Dwight S. en
Jose was very unwelcoming and not friendly at all. Seemed like he didn’t want to be bothered with me returning my equipment.
Max Williams s. en
the truck was clean, ran well, had good brakes; we used a 15' truck because that is the first size that has a ramp. And, we rented a furniture dolly for $10, which made our work faster and easier. the whole process was smooth and very cost-effective.
John C. en
Very professional and clean.
chip h. en
The check in and check out process was immediate and done very professionally. The truck was the right size and clean. Great customer service
PHILIP D. en
Nice folks clean truck well run
David S. en
Very nice. Knew my name.
James W. en
I will NOT recommend Uhaul to ANYONE !!!! I can not believe this is how you run a company
joseph d. en
Service was efficient. No further comment.
ralph w. en
Staff was friendly ,very personable and professional.
Mitchell K. en
Great staff, great equipment/trucks! Have been using this location for many years . I highly recommend.
KEVIN H. en
Rudest old man working there. Not helpful at all. If he were working in my company, he would be fired.
Nathan D. en
The trailer was very squeaky. Not a problem for us at all but just wanted to let you know. I appreciate the ease of being able to set up online and the entire process went well. Thank you.
David T. en
I talked to a young man Sat and he gave me quotes for a truck and car hauler for mid June. He was nice and jovial. I picked up the motorcycle trailer Sunday and no problems. Upon return the man that came out to unhook was not very nice. He unhooked and dropped on the ground and walked away talking. I said I can't hear you . He turned and said your all done. I think it was Jose. Not all sure tho.
John M. en
Excellent team with awesome attitudes and super friendly service at this location.
Vickie K. en
Stood behind warranty and made quick repairs when the lighting for the hitch stopped working. Great service and timely repairs! A+
JIMMY M. en
Very friendly staff .
gordon m. en
Excellent service and very courteous.
joanna s. en
Handled well. Good experience.Thank you
Greg W. en
Not a lot in my view...everything went perfectly!
Rob J. en
Everyone was great! Took time to show me how to hook up and unhook the trailer, and to be completely honest, also gave me the confidence that I could tow my car 1000 miles!
Nancy W. en
There was only one gentleman that was really helpful & courteous. I can’t remember his name but he was perhaps 6’1”, slender with brown hair. He was the one who walked me out to the truck, made sure to answer all my questions. The other people at this location, in my opinion, were there only to put in their hours. Bare minimum of help & response.
Robert M. en
They are very friendly at this location.
BRENDA S. en
good gas mileage for a 20 ft truck!
Christopher S. en
Great customer service!
Todd Z. en
Keep up the good work.
Alan R. en
At time of return I was told that since all my information was in the system I could just leave and the final charges would be e-mailed to me. I just checked my e-mailed receipt and see that I returned the pick-up truck after driving 22 miles. I put three gallons of gas in the truck and returned it and was charged an additional $28.12 for EZ Fuel Sales!! Am I misunderstanding something here?? I will be calling today to get this straightened out!
Gary D. en
There was only a quarter of a tank and my wife thought they said to bring it back full. I believe they said bring it back with the same amount as you got it. No big deal just confusing as most rentals come full.
BILL C. en
Excellent drop off service.
craig k. en
Basic information about driving vehicle would be helpful
MICHAEL P. en
Very friendly and process was smooth
Heather T. en
The lady was not only WONDERFUL but super knowledgeable and helpful as I was totally stressed out by my move!! Thanks sooooo much!!!
Tom M. en
Very pleased with personnel and service provided.
paula D. en
great experience at this location. Fast processing, clean vehicles, easy return process, very pleasant efficient employees!
Greg W. en
My first experience w/this store in FL (we just moved from WA) was perfect. Easy, friendly, quick!
Tricia B. en
The staff was helpful when I picked up the truck and when I returned it.
Karin M. en
The office staff were fantastic at meeting our needs and quickly got us on the road with a truck and supplies. Upon return of the truck, Jose and his collegue were extremely quick and efficient. Never have I been in and out of a U-haul service center so quickly!
susan d. en
Very surprised that my total first time experience was easy and Excellent. Would definitely use this location again in the future.
tina t. en
Staff was very pleasant and cheerful
Jorge B. en
be more transparent with billing quoted price had nothing to do with final price but overall Flawless experience thank you U-Haul
matt k. en
Flat bed car trailers
Rendra M. en
Great place, great prosses, great customer service!
laura c. en
Great experience!
Shane T. en
Need more help on Location
Deborah B. en
Very impressed with ease of rental, cleanliness and functionality of equipment. Will use again for all local needs.
Paulo P. en
Over charge me for a drop off location wasn’t clear about the extra charge they charge over 2x the correct value
Ramon C. en
Everything is excellent Miss sure you let them know that you’re retard they quit meant because they want to charge you money for a B day they go away
Sean C. en
Great location and nice staff. Sean Cameron Saving Grace Home Inspections and Moving 941 284 0426
Shawn S. en
Easy peasy drop off.
Robert R. en
Staff was excellent and could not have been more friendly and helpful
Michael O. en
Make it easier to extend your reservation because I am being charged $190 Because I dropped it off at a different location in the same town!
carol b. en
We used U-Haul storage unit for 6 months. People are very friendly and helpful. Thank you so much.
Cynthia M. en
Thank you for being kind and helpful.
Rob E. en
Very professional and friendly staff.
Rob E. en
Very helpful and professional
George A. en
Very good service and the employees were very good
Stacy M. en
I was told I had a free month s storage but didn't get it because it was on the second floor check before you book a storage unit . If it is on the second floor you have to haul it on your own .
Randal D. en
Excellent staff , especially Jose who assisted me greatly due to a recent debilitating injury. I have nothing but high marks for the store and will definitely rent from them again. Randy Dunkle
denise b. en
I wish it wasn't on the 2nd floor up a flight of stairs but I like that it is climate controlled and clean.
MARLENE V. en
I do not have words to discribe how helpful and Cortez they are. They make my move easy.
MARLENE V. en
Very friendly people. They did every thing to resolve my dificulties . I righ recomend .
gordon c. en
We called to let them know we where delayed in moving. We will be using U-Haul in 3 weeks when we are ready to move to Florida. Thank you.
bill s. en
The staff took care of me and were helpful. I just wish they would have unloaded my trailer for me....lol
Alisha B. en
Very friendly and helpful.
Mark B. en
No comments at this time
John H. en
Access to storage rooms is limited, must open large garage door, if trucks are not in the way. The only alternative is to go through the main store with cart. Not user friendly at all.