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Kent D.Customer Reviews for U-Haul Moving & Storage of South Sarasota
Testimonials From Recent Customers
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The customer service was excellent and the staff was very quick and efficient
Hayden M.Great service, staff was Knowledgeable and well trained. Fast response and very friendly.
Timothy J.Service rep was awesome
Howard T.I was under very tight time restraints and the u-haul I had rented was not available...grateful they upgraded me to a larger size at no additional charge and was able to move on schedule... thank you
ROBIN P.This is the best run U-Haul location I have ever used, and that's a lot!
Martin D.Waited 20 minutes to have my trailer unhitched and final paperwork done.
Margaret M.extremely organized, clean, courteous staff
Kimberly D.My customer c service rep was very helpful . His name was John. I appreciate your hard efforts.
Jeanie P. | First ImpressionsThe U-Haul on South Tamiami was also very accommodating and friendly. The customer service rep there gave me some good advice prior to the return of my truck. I would highly recommend the U-Haul on South Tamiami in Sarasota Florida!
GERALD B.easy drop off
Fitz O.I tried using the online return and another gentleman was there as well trying to return his truck with the website being down. I was charged $20 for not using the online return and when I called to explain on multiple occasions was on hold for more than 20 minutes. I had to hang up because it was time consuming. When I went back and explained to a representative there he didn't even acknowledge.
Anthony H.The truck was horrible. It was all over the road on an empty load. It had over 142,000 miles and should have been sent to a scrap yard along time ago. The doors didn't shut all the way and I was afraid to drive it.
Anthony H.Awesome! Very well organized and helpful!
LARRY G.No place to park a vehicle while renting a truck. Had to park across a VERY BUSY highway
Russel C.They diagnosed the teuxk and said the problem with the light is with the truck not trailer or harnessed, they told me that a truxk like that should have never left texas abd should not be on the road
ORI S.I had completed my check-in online. When I arrived, I still had to stand in line and wait for 40 minutes. When I made it to the counter, I had a rather inexperienced person to assist and she had to re-do (apparently) the whole agreement. I do not understand or see the value of checking in online it the process becomes twice as hard at the counter.
Richard R.Nothing very nice employees above and Beyond expectations
Sammie J.Awesome place!
David S.Excellent job!
Regina M B.Wonderful staff! Super sweet and over the top helpful! Thanks so much to the 41/proctor location â¤ï¸â¤ï¸â¤ï¸â¤ï¸
Tiffany W.Good employees!
Pamala B.%100 although on line reservation could be easier..
John L.Made it effortless. This locations is one of the best ones in the STATE of FLORIDA!!!!
Diane T.The woman who helped me upon my return was not welcoming at all and was rude about my knowledge of the contract stipulations. Last location didn't give any direction about equipment return and this location charged me an extra day because of it.
Ashley G.Everyone was helpful and the store was well supplied. The only negative for this location is the lack of parking for picking up supplies, etc. which is why 4 starts instead of 5. Would definitely rent from here again though. Everything they could control they did.
Gregory R.Quick and easy; no comments.
Anthony K.Excellent customer service and equipment is in great condition and well maintained.
Geoffrey W.The mobile pick up option - which I chose - first told me I was at the wrong location - I wasn't. So I had to scan the barcode by the door. Then it got stuck in some approval loop and wouldn't advance. I had to go to the counter where the owner had me clear out of the mobile option so he could get my rental all squared away. He was great! But the mobile option not so much - plus it's cumbersome with all the photos, etc. Again, everyone at the location, and the pick up/drop off process where people were involved were great.
Diane S.Wonderful people. It's a pleasure to deal with Thomas and Jonathan.
Bengt N.The gentleman who took the trailer off or Ford f. 150 was so friendly! He made small talk and made it so quick and easy. Thank you!!!!
ANTHONY D.Everyone who helped me was wonderful!
SANDRA T.Great service Great people
Marcelo F.Parking is tight for customers, even when there is plenty of room, because they are "expecting an influx of trailers........6 hrs later, even when I'm parking for 30 min only.
Olof F.operator suggested an alternative at same price that met my needs immediately. worked great
Craig B.Lady checking in the Uhaul was very rude. She ignored us when we first got there. Comes outside and is upset when we couldn't find the contract sheet. She said now she had to go inside the building two steps away and look our truck up. The guy inside told her to just check the truck in, to which she told us she said “what if they went to the wrong location†(we didn't) and he told her not to charge us because we had an email saying this was the drop off location. She then proceeded to tell us that if it was up to her she would 100% charge us even though we didn't go to the wrong location. She seems like she hated her job and was taking it out on the customers.
TAYLOR G.Just curious but did they have the correct 4 pin attachment for the electrical? It does not look like I expected. Could someone get back to me on that?
craig J.The only thing the stinks is the Truck had between 1/8 and 1/4 tank of gas. So, immediately I had to go to the gas station. An improvement is having trucks that have at least 1/2 tank of gas, preferably a full tank of gas.
abbie F.Awesome customer service. Quick pickup.
Linda B.My check in guy was great. Don't remember name
Nancy R.Andy, Tom, & John were GREAT!!! Moving is a lot of pressure, and they were FANTASTIC!!!
Cynthia C.Quality Operation. Thank you!
Bruce K.Stop LYING to and trying to intimidate people. The auto transport wasn't due back until 10 a.m. on 9/16, and the truck wasn't due back until 9 a.m. on 9/16. Transport delivered back at around 4:30 p.m. on 9/14 and the clerk told my driver it was late! Tried to scam him for a tip, saying he'd make sure no late charges! Unbelievable! Truck returned around same time on 9/15. Both were EARLY. Clerk this time, female, was nice to driver. Can not recommend U-Haul in Sarasota. Shame on you!!
Juliann B.Inside of the windshield was smeared with something that was spilled inside the truck from prior person. Van exterior had not been washed recently and the change oil indicator light was lit although there were only 9,000 miles on this van. I don't think these vehicles get too much attention like regular cleaning and maintenance.
Mark B.Drop off was after hours. The tow trailer got a flat tire and UHaul help/roadside assistance came to the rescue quickly. From start to finish, we were very impressed with how helpful, flexible and professional all of the UHaul employees were during our cross country move, Thank you to UHaul for helping to make things go smooth under extremely challenging circumstances!
Christi A.The nasty old man told me on Wednesday, 9/9/21 that if my son drove his car off the trailer the charge would be 20.00. This morning when I dropped the truck off at 6:30am, he told me to check in or it was 20.00. I didn't know how to check in so I went to drop the key in the drop box and he snapped that they were closed and there was no one inside. I told him I was putting the key in the drop box (Clue that I did not know how to check in). He said Leave it in the truck and it will be 20.00. Then he opened the back of the truck and said if I didn;t fold the truck blankets it would be 1.00 per blanket. I said I didn't care. His attitude was a huge turn off to my asking what I was supposed to do. Everything he said had money involved. No good morning, how are you? Do you have any questions about dropping off? How can I help you? He should be fired. The Manager Jonathan Crotty was very nice.
Julia F.Fast out and in, friendly, professional
Sam D.Fast and efficient return
JOANE Y.Great customer service. Truck worked great! A lot moving supplies for purchase at a reasonable price
Rachel G.Fast, efficient, and friendly.
Mason A.The staff here were very patient and accommodating. The service was great!
Valerie F.The check out process could have been smoother. Too much talking. I just want to pay and get the vehicle and go.
Allen N.Excellent service and communication at this location. I couldn't have ask for any better!
JULIE M.Easy to get and easy to drop off. Great experience!!
Linda S.Truck was dropped off after hours to U-Haul Moving & Storage of South Sarasota located at 4861 S Tamiami Trl Sarasota, FL 34231 . Lighting was minimal on the side of the property. A representative should have called or sent an email immediately after the truck was checked in. There was prior damage to the skirt of the truck when I picked up the truck in Atlanta on August 12, 2021. I even dropped off the truck a day early. Now, they want to charge me $296.93. The representative at the 355 University Ave SW, Atlanta, GA 30310 location did not do a walk through with me nor did he give me the sheet of paper to notate visible damages on the truck. From the emissions building, I could see the skirt damage on the truck. The representative said yes, it is already in your contract. You can review it online. Of course, in the rush I was in I did not take pictures nor videos because I took his word as good faith. I even purchased insurance through them just in case. But you should still CYA!!! Renter beware!!! I spoke with John today at the Sarasota location and he is removing the charges and he stated it could take up to a week for it to be reflected and to always take pictures next time.
Oil M.This place sucks! Parking lot is overcrowded. There is never any easy access to the loading doors to get inside. Terrible customer service! DO NOT USE THiS FACILITY!!
mike l. | Overall ExperienceAll was great, manager at time was the only person working and did an excellent job handling all the people waiting and he was polite and knew what he was doing. Cutoos to him for all his expertise and handling of all my needs.
Wendy R. | First ImpressionsRude staff with the exception of the new manager who tried very hard to make things right. Staff misinformed me of the hours. Hard to get to them by phone. Was told they was no 24 hot access when there was. Angry people work there Was not a pleasant experience. Id go elsewhere next time for storage needs.
chuck n. | Overall ExperienceJon Crotty made sure that we were taken care of and that we were able to get our furniture out of there in a timely manner!
mark H. | Overall ExperienceOnly one unit available was supposed to be a split level but we only were given upper half and our stuff didn't fit
michelle B. | First ImpressionsWas very very aggressively confronted by employee for not placing packing material in trash... which turned out to be dumpster that was not visible and located behind the facility.
Tim D. | First Impressions