Customer Reviews for U-Haul Moving & Storage of South Park

2,777 comentarios

1826 SW Military Dr   San Antonio, TX 78221
(@ Logwood E Of I-35)

(210) 922-3666

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(210) 922-3666

1826 SW Military Dr
San Antonio, TX 78221
(@ Logwood E Of I-35)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

KRISTA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GAVIN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

STELLA S. 
Clasificación:
2.0

The truck was dirty and it smelled funky. The customer service was poor, no warm greeting, just felt like I was a bother being there.

ROGELIO R. 
Clasificación:
5.0

I would not change a thing this location and employees were fast and friendly.

Joe R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie R. 
Clasificación:
4.0

No comments

MIGUEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan Manuel M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Elida L. 
Clasificación:
5.0

Check engine light was on. Be sure to notify clients that safari is not compatible with the return truck process.

BRIANDA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROQUE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alice M.  |  First Impressions 
Clasificación:
5.0

Exelent Love thise store they allways helpfull Very good costumer service

BRISSA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEJANDRO C. 
Clasificación:
5.0

Very professional service....

DENNIS W. 
Clasificación:
5.0

Servicio amable

GABRIEL R. 
Clasificación:
5.0

Thank you for all your wonderful service. Specially during our time of lost.

Cristina R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREW Q. 
Clasificación:
5.0

The employees were great!

MELISSA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

YVONNE L. 
Clasificación:
5.0

Para mí, estuvo bien la atención que me dieron, gracias

JUAN F. 
Clasificación:
3.0

Rude

DAVID LEE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEE ROY S. 
Clasificación:
5.0

Everything was perfect!

OMAR G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFRED J. 
Clasificación:
3.0

Don't try to charge me more when there were technical difficulties on Uhaul's side. Not fair…

CHRISTOPHER D B. 
Clasificación:
5.0

Everyone from pick up to drop off were extremely courteous and professional. Outstanding customer service!

IDA R. 
Clasificación:
2.0

First of all, the code given to me to open the lock was inaccurate and spent about 1 hour trying to open it thinking there was some sort of special way to get it open. The only way I was able to open it was when a in person worker opened the location. They were the ones that informed me that I had been provided the wrong word for the lock. On top of that, when the worker opened the truck they asked me if I had rented a dolly, and I did, but the dolly wasn't in the truck. So even if I had been able to open the lock on my own, I wouldn't of had had a dolly to work with. The worker did offer it to me and I took it. While we were trying to open the lock on our own we called costumer service; which took more than 20 minutes. But the bad thing wasn't the waiting, but the fact that the person helping us hung up on us and never reached back at us even though they asked for our phone number. Although they were able to work with me by apologizing and offering some extra time, it was still a very terrible and frustrating experience. On top of that, when I got in the truck the windshield was very dirty and the inside smelled very strange, in a bad way, the "check engine" light was on and the dashboard panel was cracked. I've used Uhaul for 8 years, and this is the very first time I've had any sort of issues with my experience, even from this location which I've used a few times in the past.

FRANCISCO H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRAYSTAL P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

laura r.  |  Overall Experience 
Clasificación:
5.0

Wish I knew her name. But was amazing. Very knowledgeable and professional. She treated everyone , including myself with respect, compassion, and professional. I wish all uhaul locations treated they're customers the same way. I do see potential in her as manager of haul.

MARK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUIS B. 
Clasificación:
4.0

Better customer service!

ABUINDIO D. 
Clasificación:
5.0

The gentleman at the desk was totally professional and courteous. Made it super easy to rent and return.

Daniel H. 
Clasificación:
4.0

The lady that assisted me in customer Service to close my account was very friendly and helpful, she gets 5 stars. The people from the store were not very friendly and were somewhat rude. Overall I like uhaul very convenient!

Alejandrina H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROCIO O. 
Clasificación:
3.0

Great customer service and very helpful.

ALEJANDRO B. 
Clasificación:
5.0

Had issues with the A/C contacted u haul via phone and was told that they would check it out when I returned the unit, the motor cover in the cab wasn't latched down took a while to figure out why it was so damn hot inside the cab. still the A/C worked when it wanted to, U haul made no effort to adjust the price owed to compensate for the inconvenience, I also feel that the vehicle should be full of fuel when it is picked up, Not told it has 1/4 tank of fuel and it needs to be returned with this amount, well I should be paid for the extra fuel that was left in the tank at the same rate that I would have been charged if I hadn't returned it with the same amount as I had received it, and by the way Uhaul try entertaining the idea of offering up a discount to military/ veterans and seniors that could be very helpful as well, I'm sure it wouldn't tear a hole in your pocket...

Michael H. 
Clasificación:
5.0

Excelente

David D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian E. 
Clasificación:
5.0

Employee was real helpful and friendly

Gabriel G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARDINO V. 
Clasificación:
5.0

Everyone at this location was very helpful and made the entire process very simple and fast. We will definitely use them again. Gracias.

DANNY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIO G. 
Clasificación:
3.0

I had a reservation for 2weeks and I went to that location and there was no trailer so i went to a 2nd location and they were closed a lady from Uhaul reserved a trailer at another location and i go there and they were closed so again I called Uhaul and i was frustrated i told him that I needed a trailer ASAP he was very short with me and sent me to the location on SW MILITAREY Dr where I picked up a trailer. I spent a whole day driving around using my gas and time for a trailer that I had already reserved so I am not happy about this experience!!!!!

LILLIAN H. 
Clasificación:
5.0

Super clean bathrooms. Clean parking lot.

Ruben P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrone L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA J. 
Clasificación:
5.0

Professional workers

ADRIAN Y. 
Clasificación:
3.0

The gentleman we felt dealt with was new, friendly, and polite. His register was malfunctioning, his coworkers were didn't show him how to address the issues. Seemed as though it was a bother to assist him and us. Process took 45 minutes, in between issues and other customers. The truck was dirty. The return was well executed, once again the new guy was polite, explained everything about the charges. He'll be good once he gets the hang of web everything.

BELINDA G. 
Clasificación:
3.0

El cliente no dejó un comentario.

KENNETH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY C. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARCO R. 
Clasificación:
1.0

Get a new staff

GERARDO T. 
Clasificación:
5.0

everything qentsmooth

LOUIS B. 
Clasificación:
3.0

Picked up my rental around 8am there was only 2 employees and they were busy.. Having more employees to help with workload would be ideal.. My rental was way behind other rentals so he gave me another rental truck which was parked near office. It was just returned not really cleaned with a 1/4 of a tank of gas in it .. Won't return there again..

JERRY P. 
Clasificación:
4.0

Stark difference from the pickup location. Plenty of people around to see if you are getting mugged or possibly killed.

Gabriel F. 
Clasificación:
5.0

Quick and easy process.

Jesus G. 
Clasificación:
5.0

Great and fast service.

TINA T. 
Clasificación:
5.0

Los dos funcionários de este horário fueron preconceituosos conmigo, por no hablar bien a su idioma, mal educados, pensaron que por no hablar que no entendia lo que estaban hablando y burlándose hablaban a mi respeto, el funcionário que agarraba el equipamiento estaba en redes sociales en el teléfono y solamente fue atenderme cuando quizo, además de grosero.

WESLEY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORENA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence G. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIRGINIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MUKESH P. 
Clasificación:
5.0

Great!

ROGER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juvenal T. 
Clasificación:
3.0

the equipment I was rented was in disrepair. One of the straps for securing the vehicle's tire to the trailer was torn and too short to be used.

Ryan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SABRINA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES D. 
Clasificación:
4.0

Help people when they have not use the equipment

ROGELIO C. 
Clasificación:
2.0

Truck had engine light on when I got it, I was going to a close location so no problems. I was given a 15ft when I wanted a 10ft but because our reservations don't matter I had to pay the extra 10$ for the 15ft.

CHRISTOPHER K. 
Clasificación:
5.0

Professional Courteous Fast Service

LORENZO U. 
Clasificación:
4.0

Service was great

ROBERTO F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JON H. 
Clasificación:
1.0

Cuando estuve en la bodega guardando mis objetos encontré varias cucharachas y también vi que había trampa para ratas, me preocupa que mis cosas vayan a quedar infectados de cucarachas o mordidas por las rayas

Juan Manuel M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ariana R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA DIANE T. 
Clasificación:
3.0

facilities restroom is broken , has been for long long time

VANGIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEROY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

George R. 
Clasificación:
5.0

Great customer service, clean facilities. Only downside is they need better deals such as preferred customer discounts and more unlimited mileage.

ROBERT C. 
Clasificación:
5.0

In order to get the key I had to open a lock, which was a bit difficult to open. This was somewhat frustrating because even though I had the right combination it wouldn't open. After a few more tries it did open. Wish there were some more detailed instructions about how to open it.

Francisco H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian P.  |  Overall Experience 
Clasificación:
5.0

N/C

Tracy F. 
Clasificación:
5.0

N/C

LETICIA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JESUS P. 
Clasificación:
4.0

El cliente no dejó un comentario.

RITA M. 
Clasificación:
5.0

My dropoff was great the guys moved quick

Natasha M. 
Clasificación:
2.0

They very rude and not helpful at all ! I'll never go again to that store

DIANA C. 
Clasificación:
3.0

On having a reservation and running behind schedule I called and let them know I was running a little late. When I got there my reservation was cancelled

RAYMOND R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea S.  |  Online Move In 
Clasificación:
1.0

I made a reservation for a 6x12 for one day and confirmed it days before I needed it. when I arrived, I was told my reservation was “not in the system” and that they didn't have any 6x12s so I'd have to drive across town to get one. I settled for a 5x8( which required me to move in 2 trips), and the man at the desk attempted to charge me for a 6x12. After calling him out and paying, I waited outside to get hooked up because no one mentioned I had just paid for a trailer to the worker outside. Moving was the best part of this experience as I had to wait again to drop it off as the worker later that day was chatting with a customer. Finally when it was my turn, he told me to “wait a second” and ran inside. The 5x8 trailer is fairly light so after some time I started to pull it off myself. As I'm doing so, the man comes out and says he needs to check me out so I checked out and left. Worst U-haul experience I've ever had and I've used them for decades but I will be buying a personal trailer to save myself the hassle in the future.

MAXWELL J. 
Clasificación:
5.0

Please ensure the doors are well sealed because I drove through rain a few hours and the driver side door gasket needs to be replaced. I had water dripping on me for a long time while driving.

JUAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
1.0

Stop treating everyone like their Thief for $25 rental trailer is bull shit ill never rent from u Haul again an u haul is all over the us but have to live in the city ur rent from to hell w this this shit

STEVEN R. 
Clasificación:
5.0

Nothing because everything was great

ELVA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS Z. 
Clasificación:
5.0

The Manager was very professional straight to the point, I really respect and appreciate that.

RUDY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA F. 
Clasificación:
5.0

The website usually never takes payments frustrating

Kurt B.  |  Overall Experience 
Clasificación:
5.0

Thank you Joseph for going out of your way to accommodate me with my storage and the return of my rental truck. I truly appreciate all you did and doing it with a good attitude and a smile. Hope you got to enjoy your pizza.

Monique M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david C.  |  First Impressions 
Clasificación:
5.0

Suggestion as an option to pay for additional pest control.

JAMES B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy R.  |  Overall Experience 
Clasificación:
5.0

The owner and general manager was very nice and professional. He had a very helpful attitude and worked with us during the move. She also informed me that I had left the storage unlocked by accident. I appreciate all that he's done for us. Thank you so much!

Ruth B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica C.  |  Overall Experience 
Clasificación:
5.0

Excellente servicio

ARTURO C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gabriel M.  |  Online Move In 
Clasificación:
5.0

I was very happy with the overall experience.

Gabriel B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Roberto S.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

sherina p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth E.  |  First Impressions 
Clasificación:
5.0

We had our share of obstacles during the 1300+ miles moving halfway across the United States, and found that Uhaul was able to accommodate our needs through it all! Once again, we are grateful for the flexibility afforded to us by Uhaul during this difficult time

Amy C.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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