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JOSE MCustomer Reviews for U-Haul Moving & Storage of South Park
Testimonials From Recent Customers
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Very helpful
Thomas BNo improvement needed, everyone was very nice, keep up the good job
Angela CEmployee was friendly and quick to help return vehicles. Was in and out quick
Nathaniel HThere are certain people that should not be in customer service. They don't have the ability to carry a conversation with people especially when they lack communication skills and no patience
NOE GYou need additional employees, especially on a Saturday. There was one employee and you had customers waiting to be attended.
Yvonne SMy overall service was great the lady helped me out pick out Wich truck would be better for my size of load, as well as helped me when I need help taking pictures for the app
MARIA RAwesome customer service and support. Way to go U-Haul, you have a Wonderful Team here at this location. U-Haul Team, keep up the great work, and know that You Are APPRECIATED!!!
TORY SGreat Manager!!
ANDREA H | Overall ExperienceHorrible experience from start to finish
JAMES BI recommend to take pictures of the gas and mileage, I didn't have copies to dispute but after pumping 20 dollars and leaving it where I got it they failed to tell me that I was gonna get charged 30 gas service and 37 for gas fee paid way too much and might have to start considering Penske not to mention last time I made a reservation that wasn't available I never got a replacement after reporting it like and causing me to miss an important event
Lizbeth GThe property manager was quick to respond when i had concerns. And was good about calling me back even when i had an issue after hours. Lauren is hands down the best. I was stressed to the max n she was chill n handled my needs so i wouldn't have more stress. Friendly n overall jus has good vibes. I will definitely be using this location the next time im in need of moving. Staff is friendly and the restrooms are very clean not all messy with trash overflowing like sum business. Thank you for everything SW U-Haul team.
CASSANDRA PI never used the storage and was not even given a refund.
Crystal S | Overall ExperienceDrop off was an ease and completed during non business hours.
KELSEY PI got double charged.
GRICELDA CNot charge twice, I was charged 89 on the initial payment and then was charged again for the final payment. So hoping to get the money refunded like the gentleman said would happen but now have to wait.
Rudolfo GI don't recall the female Uhaul employees name but she went above and beyond what I would consider customer service, even though she wasn't feeling well she did a outstanding job in getting me setup with my rental. She should be commended for her outstanding customer service. Because of her I am giving a 5 Star Rating and giving her an excellent review. Sorry I didn't get her name but I would like to make sure she is appreciated. Thanks Again !!!⭐️⭐️⭐️⭐️⭐️
ROBERT GThe manager at this location - Joshua was incredibly helpful. He and his team delivered excellent customer service and went above and beyond. This location should be a model of what amazing customer service looks like. I rented a truck and then rented 2 storage units. Amazing management, great team!!
TONYA HThe drop off was quick with no hassle.
RACHED HWe found a used hypodermic needle that had drug residue underneath it in the safety compartment. When I informed the manager of the location, he said he would give a 50% discount on the truck rental. However he only gave me $100 off of the rental, making it still astronomically way too much for that experience. I feel that they could have done much more, but they seemed to not care. I have picture and video evidence of this occurrence.
AMBER MDid not like that my storage I had inside air ventilator did not have a light at all too dark .
ALONDRA B | Overall ExperienceEverything went well from start to finish it was a great experience vehicle was I even better I got to connect via Bluetooth
noe gVery friendly and attentive staff answered all my questions that I needed help with.
AMANDA CCustomer service was great
DOLLY GGreat service, quick process, friendly employee
ADRIANA JThe staff was very friendly, helpful and welcoming. It was easy to rent what I needed. The van I rented needed to be fixed. The parking light was broken, the mirror was shattered and the tire pressure sensor was stuck and not working.
REGINA GTried to give me empty truck, truck was very low maintenance, and didn’t have the right size truck so gave me a large truck charged me way too much for only a hour of service
ROBERTO GI would say that employees need to communicate better . I had dropped off a trailer I rented about an hour and a half after renting. When I returned it, a male employee helped me unhook trailer. He did the paperwork on his phone. He asked if I needed a receipt and I said no and he said I was good to go. The day after I received an email saying equipment had not been returned. I made some phone calls and explained the situation and it was straightened out. It was just a hassle.
ROY AWill be using really soon
AMANDA WVery friendly and courteous, on both pick up and drop off. Will definitely send people to this Uhaul location. Great job, Thanks guys.
ROGELIO RI can't think of anything.
ROBERT MEmployee didn’t give me a closing statement.. he didn’t what he was doing.
JENIFER H | Overall ExperienceNothing. Everything was good
Michael GI wish for there to be a closer inspection of cup holders, under seats to make sure no personal items are left behind. Yes, it is the responsibility of the person who has rented the truck but before someone else rents it. I found a ring in the cup holder. I want to return it but how can I be sure that it will be returned to its rightful owner.
Olivia RThe manager was cold and indifferent. He became upset when I commented regarding a procedure. I am a former Marine and have moved multiple times. I have been a customer for years. I moved 3 times in the last 2 years. Truck was filthy inside and out. It was unsafe the dashboard lights lit on only one setting, passenger side mirror did not adjust. When vehicle was delivered nobody was there to ask if everything was aceptable.
Fernando PThe windshield wiper on driver's side was completely missing. I had to drive 240 miles with limited visibility. Worst experience I have ever dealt with!
FELIX CEveryone I worked with today was extremely helpful and supportive. I highly recommend U-Haul.
MELISSA VVery friendly, professional and helpful.
ROBERT BBetter explain the extra day charges. They are not just the 8.oo dollars a day.
RAMEY Gthank you for everything you all helped me so much.
Maria CCan't think of something been having a good experience there
PEDRO AUsed 24/7 Drop off service after Business hrs. U-Haul has it all covered. Entire process for convenience in not having to bother with other customers or in-store personnel. Thanks so much, for the convenience to drop off at any time.
MALFRED DMy only disappointment was that I had a 15 foot truck reserved and when I went to pick it up they call to say truck was not returned and had to drive 30 miles to pick one up at a different location. Now I had to pay for an additional 50 miles on mileage when only should have been a 10 mile move and extra gas. NOT A GOOD EXPERIENCE
ROBERTO SKeep up the good work.
RAUL M | First ImpressionsPlease ensure it doesn't smell like sweat.
ELIZABETH GCommunication
CLARA YTruck had peanut shells and peanuts all inside the cab. The box container had nails and peach pits inside of it.
DANIEL FNothing all is good I was satisfied
MONICA MGreat customer service from start to finish. Gracias
Angel JIt was unfortunate that the system went down, however the employees announced that the system had gone down and not sure when it would get back up. They were very professional and polite.
Denise COne of the doors does not open, front window was dirty and hard to see.
TAYLOR MVery professional and helpful
FRANK ZThe only thing was the SOP. I believe in showing ID to vote, but your SOP for renting equipment was even more detailed than that. Nonetheless, it was all good.
GARY SOur storage unit flooded the first week we got it. We were told numerous times someone in management would call and they never did. I ended up throwing out half of my belongings that were ruined during the flood.
Sandra S | Overall ExperienceEveryone at the Military Drive location was kind, helpful, and polite! I couldn't have asked for a better experience! Lauren and Nick really went above and beyond! Words can not express my gratitude! Best experience EVER!!
Daysa R | Online Move InThe manger is very understand and polite..
andrea h | Overall ExperienceThe lock placement was 6 inches above the ground and the latch would stick about a 1/4 inch from opening completely so I had to use a socket to hit it open each time.
Paul G | Overall ExperienceFacility has cockroaches l, other than that it was great and so the employees courteous.
BRITTANY G | Overall ExperienceStaff nice and friendly! Answered all questions asked and was professional.
diandra m | First ImpressionsLights need to stay on . Some lights were turning on and off while was there. And not working properly it seems but over all facilities were okay and great.
Shannon G | Overall ExperienceStore manager was very helpful to me with everything I was going through. He was kind when I was having a complete meltdown and helped me out till the end
pablo T | First ImpressionsUnits are clean, security is good, hours are great, overall really really nice just a bit too pricey.
Joe D | Overall ExperienceJacob, specifically made it a point to keep in touch with me to inform me of options available. He's gone way above and beyond what I ever expected from Him, let alone U-Haul. I'm impressed with both Jacob and U-Haul for excellent customer care with an understanding that life happens. Thanks Jacob. Sincerely, Valentin Valdez III
Valentin V | Overall ExperienceJacob the manager went above and beyond to help me.
Victoria G | Overall ExperienceWe Were assigned a unit that was already assigned to another customer. The rep was quick to fix the mistake.
HUGO R | First ImpressionsStill charging me a month when I get everything out and turned in my access card...
JESUS O | Overall ExperienceThere was a problem with the unit and I was told over the phone I could not move in the date I requested because it was unavailable. However, when I called back I was told it was available. I received conflicting information.
Mirta Z | Online Move InI had a great experience using the storage and having the convenience to go whenever I needed with my code. My items were always stored safely. The only problem I had was closing out storage but I also understand they get busy as well.
Andrea S | Overall ExperienceWAY Too expensive compared to other storages.
Michael M | Overall ExperienceJacob Robert and his staff were a pleasure to work with, they provided everything we needed from storage and many trucks. We will be back!
Paige B | Overall ExperienceI never stored there and yet they keep charging me never moved in I told the manager 15 times and they still think I moved in
Ben a | Overall ExperienceJacob and Bryan were great helpers. I was very pleased with there assistants they provided... Great and respectful men / wrkers
Maria H | Overall ExperienceThe message said there would be a lock inside the unit and there was not one. I didn't buy one because I trusted there would be one. Very unacceptable
Angela G | Online Move InNo problems since June 2021 when I first started.
DANIEL S | Overall ExperienceTruck had lock broken off and a really bad oil leak, storage unit was missing a lock which was supposed to be inside
Joe D | First ImpressionsStorage was secure but no light in the actual storage room. Had to bring flashlight to see in #104. Also please get the door fixed that only clicks but does not open. It made it hard to take my belongings to the back entrance to my car. Otherwise my experience with U-haul was alright.
Syliva R | Overall ExperienceWas very helpful, and that Jacob fella was rather nice about helping, and friendly
Joshua C | Overall ExperienceAll staff interacted with were very friendly, respectful and helpful.
SANDRA D | First ImpressionsNice guys
jeffrey H | First ImpressionsVery friendly staff
Richard K | Overall ExperienceStorage units to small for the price.
Patricia W | First ImpressionsSuper friendly answered all My questions
Richard K | First ImpressionsIt was a totally easy transition after traveling 2000 miles from Northern California. It was one of the only things that was easy lol. And moving out well I have to give it to your staff that day and especially Brian your new employee there. We had a little snafu with my moving company and the guys there went above the call of duty to help me out and I am forever. Grateful for that, so yes, Uhaul and SW Military rocks in my eyes and if I ever need anything from Uhaul again that's where I'm going.
Angela D | Overall ExperienceDidn't get a check from y'all and I was trying to cancel the storage because I didn't want it so hopefully got canceled. I said it wasn't on there so I guess I'll get my money back for 37 something
kristal k | Online Move InThank y’all, Mario and Daniel in assisting me in finding the right size unit and Awesome Customer Service !!!
Jesus S | First ImpressionsThe people at the facility were very nice and helpful. It was awesome customer service.
Scott W | First ImpressionsServicio al cliente de excelencia. Staff is knowledgeable and very nice.
Melissa G | Overall ExperienceUhaul was great for our moving and storage needs and the store manager Jacob was very nice and super helpful we will definitely use Uhaul again in the future
Deborah P | Overall ExperienceThank you for being so efficient
Leslie D | Online Move InI was really happy with the service I had. Gracias.
IRENE G | Overall ExperienceNicholas is a great help.
diane B | First ImpressionsThis place is very helpful to have and to come to when you need you stuff moved or put in storage. And people are very courtesy .
Genevieve F | First ImpressionsVery helpful and location of store easy to find very satisfying how trucks are clean and good run condition
Angelita G | First ImpressionsMr Jacob was & had been extremely helpful as I recently lost my husband of 38+ years & haven't been of very sain mind lately.
Desiree G | First ImpressionsVery friendly and helpful staff. Clean facility and bathrooms. Propane availability is nice.
Tina H | Overall ExperienceThe service representative was super helpful, friendly and went the extra mile to help a customer. I will always return to use their services. Gracias
Collette W | Overall ExperienceGuy who runs the inside of this facility has about as much of a personality as a rock.
Kathleen S | Overall ExperienceStorage ceiling to low not enough light inside of them
Abel A | Overall ExperienceThank you to Jacob and all of the staff. Everyone was very helpful and professional. Will definitely recommend this storage unit. Gracias.
Enedelia V | Overall ExperienceIdeal location for me, friendly staff, Jacob was very informative, thanks.
Robert M | First ImpressionsRenting the storage was no problem , quick and convenient. Didn't have no problem worrying boutt it being secure , was highly lit .
simon a | Overall ExperienceGood storage place. No issues with my unit other than there were mice that got into it. But they had rodent control in them as well.
Joseph D | Overall ExperienceNight and day difference then the 4502 RIGSBY AVE SAN ANTONIO, TX 78222 location. Here I was treated with respect and courtesy.
Danny A | First ImpressionsMy wife and I were delighted with the experience and would recommend South Park U-Haul enthustically. When we arrived in San Antonio with the SuperMover, we were exhausted and needed to offload the SuperMover and go look at houses. Despite the national storage reservation system being down, your team got us in the locker immediately which allowed us to off-load and turn in the SuperMover prior to our appointment. This relieved our stress and helped us enjoy looking at houses. Once we closed on a house, accessing the storage was convenient. The grounds were clean and secure. We would recommend adding lights within the larger storage lockers. Thank you for your store's part in making our move easier.
Michael H | Overall ExperienceAfter driving across country, my wife and I just wanted to offload the super mover and be done. The staff went out of their way to make us feel welcomed to San Antonio and to help us get our stuff off loaded and the truck turned in so we could be freed up to go look at houses. Thank you :-D
Michael H | First ImpressionsVery simple process
Sammy C | Overall ExperienceHad a mishap with my reservation but it got fixed in a timely manner, staff member helped and was on my way.
simon a | First ImpressionsEvery nice and friendly and helpful with fast service
Blanca L | Overall ExperienceGreat manager and excellent staff
Jacob A | First ImpressionsThe issue that I have was my unit someone tried to break in to it. And management know nothing about it. And the water seal on my unit was bad. Found out the 30% of my stuff was in ruined
Jason W | Overall ExperienceThere were a lot Mice/Rats dripping in our boxes. They had chewed their way in side! There were also big bugs that were dead and alive in our boxes! I will never recommend this U Haul to anyone!
Lynette E | Overall ExperienceGreat service 👏
angel a | First ImpressionsPrice is a little steep for the smallest unit which is what i am renting.
Constance J | First ImpressionsGracias
Sammy C | Online Move InNeed more help in office
elvira r | First ImpressionsGreat service and very accommodating. Love the first month free for storage rental with truck rental.
Adriana A | Online Move InDon't like the hours at least for the closing I was on the middle of unloading and I didn't realize the time . And I was locked unable to put the rest of my belongings inside and close the door and lock it
Ulysses M | Online Move InPreviously left message with customer service over the phone of my over 2 week ago move out when it rolled over from facility. I had to resolve at facility recently after many unseeded late letters. Thanks for clearing matter. Always will recommend U-Haul!
ANTHONY W | Overall ExperienceNo estoy de acuerdo tener que pagar cargo extra para poder ingresar después de horas a dejar o retirar cosas almacenadas
Arturo R | Online Move InStaff is great! Very accommodating to my disabled veteran needs.
ANTHONY W | First ImpressionsY’all need more communication and better help
Guadalupe A | Overall ExperienceI dealt with Mr. Gaitan.. He was very thorough and had a friendly personality. He explained everything and He showed me where to go. He showed me how to use the entry card. He inspired confidence and trust. Thank You Mr. Gaitan.
Jesus O | First ImpressionsGreat and easy to use!! Access and everything else that comes to moving!
Gary H | First ImpressionsRates too high & expensive
Rose R | Overall ExperiencePrice to high for small unit
RICARDO D | Overall ExperienceFantastic business well maintained knowledgeable staff that takes pride in their clients
Roger C | Overall ExperienceEverything was great, would give 5 stars overall, however I received an email saying that I'm late in my payment even though I emptied out the storage because I only needed it for 1 month. I tried getting a hold of the office but no answer.
Christian M | Overall ExperienceJoseph was so helpful and is the only reason I rented a truck and storage unit. Excellent service provided by Joseph!!!! Thank you!
Yvette M | First ImpressionsExtremely helpful staff. Very convenient co-location of storage and turn-in.
Erik N | First ImpressionsThank you for all your assistance during our lost of our mother and having to move all her items within limited time. Your understanding and compassion was very much appreciated. Sincerely Mrs Reed
Cristina R | Overall ExperienceThe manager and staff were very helpful
PATTI L | Overall ExperienceThank you for all your wonderful service. Specially during our time of lost.
Cristina R | First ImpressionsThe lady that assisted me in customer Service to close my account was very friendly and helpful, she gets 5 stars. The people from the store were not very friendly and were somewhat rude. Overall I like uhaul very convenient!
Alejandrina H | Overall ExperienceExcelente
David D | First ImpressionsEmployee was real helpful and friendly
Gabriel G | First ImpressionsCuando estuve en la bodega guardando mis objetos encontré varias cucharachas y también vi que había trampa para ratas, me preocupa que mis cosas vayan a quedar infectados de cucarachas o mordidas por las rayas
Juan M | First ImpressionsThe website usually never takes payments frustrating
Kurt B | Overall ExperienceThank you Joseph for going out of your way to accommodate me with my storage and the return of my rental truck. I truly appreciate all you did and doing it with a good attitude and a smile. Hope you got to enjoy your pizza.
Monique M | First ImpressionsSuggestion as an option to pay for additional pest control.
JAMES B | Overall ExperienceThe owner and general manager was very nice and professional. He had a very helpful attitude and worked with us during the move. She also informed me that I had left the storage unlocked by accident. I appreciate all that he's done for us. Thank you so much!
Ruth B | First ImpressionsExcellente servicio
ARTURO C | Overall ExperienceI was very happy with the overall experience.
Gabriel B | Overall ExperienceThe price for a storage rooms is high and plus i should be able to get refund for the time i closed my storage early and one of the staff was rude he gave me attitude and I didn’t think that was professional of him.
Moses R | Overall Experiencethe manager was horrible horrible customer service he treats his customers with disrespect and arrogance he is horrible to his employees the manager supervisor no ways to help is extremely disrespectful Mayor jerk for something that people get free like the storage he has a fit and makes you pay for stuff you dont need just so you wont get it completely free
Imelda V | Overall ExperienceWe had our share of obstacles during the 1300+ miles moving halfway across the United States, and found that Uhaul was able to accommodate our needs through it all! Once again, we are grateful for the flexibility afforded to us by Uhaul during this difficult time
Amy C | First Impressions👍
Jose R | Overall ExperienceThank u for ur business, always Great customer services and ckean location.
Cindy S | Overall Experience1.NO ONE ANSWERS THE PHONE. 2.THE REMOTE DOESN'T WORK 2.IF YOU NEED TO GET SOMETHING AFTER A CERTAIN TIME. YOU CAN'T.
Diane F | First ImpressionsThe most simple pr5, very quick,
Charles A | First ImpressionsSouth side strong !!
Paul M | First ImpressionsEverything was As it was posted the manager of the store was cordial helpful accommodating help me meet my needs I felt like we’ve known each other for years very professional as well as the rest of the staff there clean facility and competitive pricing
Todd E | Overall ExperienceThat was my second time to rent a storage, I would go back if I need a storage again , it’s clean , Light up and secured !!
mary m | Overall ExperienceVery quick and friendly staff. Facility was well kept.
Ethan S | Overall ExperienceEasy and convenient!
Jared B | First ImpressionsEverything is okay and clean place and nice friendly workers
Clinton J | First ImpressionsI was very satisfied with the service i was provided.
David C | Overall ExperienceService was excellent.
Paul G | Overall ExperienceEvery time I have gone there's only one person in the office to help. It takes 10-15 mins to help each customer. There's always a line and a long wait. You need more employees.
Sandy C | Overall ExperienceNo comment.
Tina B | Overall ExperienceAll staff members are so helpful and courteous. This is my go to storage facility, when I need storage services. Thank guys!
Jennifer m | Overall ExperienceThan you to the two individuals at U haul. I was in, unloaded my truck and was quickly checked out.
DANIEL G | First ImpressionsThanks for the free month of storage.
leo s | Overall ExperienceGreat people!!
Maria R | First ImpressionsThe store was very clean and well maintained, and the storage area was well lit as well. The staff is extremely helpful and friendly.
Celestina G | Overall Experience100 %
James S | First ImpressionsHow sad that my husband a decorated Vietnam Veteran was subject to Mr Joseph Gaitan Rudeness twice. Mr Gaitan needs to be sent to a course on how to treat customers with CARE & ESPECIALLY RESPECT
LEOPOLDO B | Overall ExperienceService was great.
michelle l | Overall ExperienceGood and fast service , didn’t have to wait long !!
mary m | First ImpressionsThey were very generous
ofelia d | First ImpressionsGreat customer service!!!
Ronniza G | Overall Experiencegreat experience
Janna M | Overall ExperienceI was very satisfied ,keep up the good work
Gloria A | Overall ExperienceAwesome experience I would definitely go back!!
Tyshell K | Overall ExperienceThe manager Joseph was unfriendly. I felt rushed through out the process. I also had many of my things ruined with rats biting through items, including a sofa. I found atleast 3 dead rats.
holly c | Overall ExperienceExcellent place, great customer service!
Ivonne C | Overall ExperienceHorrible customer service manager would try to leave when customers wanted to talk to him he was more interested In some little girls outside
mike a | ReservationOwner needs to be more friendly to his customers show a least a smile even if he dont feel it, cause customers are what keep him in business
Regino A | Overall ExperienceCustomer service needs work all. insensitive to customers. Staff not well trained. Close too early and have to pay a fee after hours. Temp control too warm inside Great location. prices to high
REBECCA S | Overall ExperienceAwful experience from general manager (Joseph) at SW Military location in San Antonio Texas to corporate office (Marissa). I would never recommend U - Haul to anyone. I did not move out on 4/30/2018 .
Delia L | Overall Experience