Customer Reviews for U-Haul Moving & Storage of South Park

3,501 reviews

1826 SW Military Dr   San Antonio, TX 78221
(@ Logwood E Of I-35, Next to Discount Tire Store)

(210) 922-3666

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(210) 922-3666

1826 SW Military Dr
San Antonio, TX 78221
(@ Logwood E Of I-35, Next to Discount Tire Store)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jose R  |  Overall Experience 
Rating:
5.0

Overall experience quick and easy from check in to check out. I will rent again definitely in the future when needed.

Erica B 
Rating:
5.0

He met me at my car before I even got parked. He unhooked the trailer and I was on my way in 2 minutes.

TERRI L 
Rating:
5.0

very professional employees got in and out quick

juan b 
Rating:
4.0

Customer did not leave a comment.

Catherine S 
Rating:
5.0

Overall everything was a great experience. The only thing is the bull nose lock that i bought at the location didn't fit the uhaul door when I was told it would.

Porfirio C 
Rating:
5.0

Customer did not leave a comment.

Elizabeth L 
Rating:
5.0

Customer did not leave a comment.

Jennifer L 
Rating:
5.0

Customer did not leave a comment.

LORENA V  |  Overall Experience 
Rating:
3.0

The customer service was neither exceptional or unpleasant. It was as basic as one would expect.

Michael A 
Rating:
5.0

Customer did not leave a comment.

Eugene C 
Rating:
5.0

Customer did not leave a comment.

Freedderick G 
Rating:
1.0

I never stored there and yet they keep charging me never moved in I told the manager 15 times and they still think I moved in

Ben a  |  Overall Experience 
Rating:
1.0

The staff was very friendly but the truck I had was COMPLETELY unsafe, the driver side door kept coming open while I was driving the truck which was extremely scary and unsafe, the odometer kept going off and on when I would go over a bump, and the visor above the steering wheel was broken so I had poor visibility while looking into the sun. When I told them about it they said they know lots of trucks are in bad condition and it just is what it is. No offer of any reimbursement at all which I found somewhat shocking as I clearly stated how unsafe my pregnant wife and I felt in the truck but after their response I did not want to sound like I was complaining to get a refund so I just let it be but it was a horrible experience.

Brandon P 
Rating:
5.0

Customer did not leave a comment.

Leticia D 
Rating:
5.0

Customer did not leave a comment.

Danny R 
Rating:
5.0

Customer did not leave a comment.

carl C 
Rating:
5.0

Customer did not leave a comment.

dana c 
Rating:
5.0

Excelente servicio

Jose l 
Rating:
1.0

The truck felt like it was breaking down while driving it. And the first truck that was issued was dead. The customer service was excellent though.

Denise M 
Rating:
5.0

Customer did not leave a comment.

RAUL T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joel B 
Rating:
1.0

Sales people were rude. One said the "F" word. The other sat and ate funyons while assisting me. They did not answer my questions and had my drop off location scheduled very far from my new home. Frustrating.

Kelly O 
Rating:
5.0

Great first time experience

Jonathan L 
Rating:
5.0

Customer did not leave a comment.

Raymond S 
Rating:
1.0

Customer did not leave a comment.

Jose C 
Rating:
1.0

Customer service personal had attitude when I called in the first time. My rental was relocated and I was given a cheaper price. When I got there to the location it looked like an abandoned gas station. That’s when I called in and the customer service representative had attitude about helping me get another location. That new location she gave me was further out so she gave me extra miles. Once I got to the new location there was no dollies to rent. I had to purchase my own dolly.

Raven Z 
Rating:
5.0

Customer did not leave a comment.

james S 
Rating:
5.0

Customer did not leave a comment.

Ted A 
Rating:
5.0

Thank You for your service we will always be able to find good service with you all.

Charlie C 
Rating:
5.0

Customer did not leave a comment.

RAYMOND S 
Rating:
5.0

Great service

JACQUELINE L 
Rating:
5.0

Customer did not leave a comment.

Lee B 
Rating:
5.0

Customer did not leave a comment.

Jose O 
Rating:
1.0

Individual did not secure the trailer correctly causing damage to my truck.

Fernando G 
Rating:
5.0

Customer did not leave a comment.

Michelle R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry S 
Rating:
5.0

Jacob and Bryan were great helpers. I was very pleased with there assistants they provided... Great and respectful men / wrkers

Maria H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachell F  |  Overall Experience 
Rating:
1.0

The message said there would be a lock inside the unit and there was not one. I didn't buy one because I trusted there would be one. Very unacceptable

Angela G  |  Online Move In 
Rating:
4.0

I was upset because I had to bring it back. They wanted to charge me $500 to leave the trailer and Corpus christi

gregory w 
Rating:
5.0

Customer did not leave a comment.

William W 
Rating:
5.0

Great customer service with everyone.

ALICIA D 
Rating:
5.0

No problems since June 2021 when I first started.

DANIEL S  |  Overall Experience 
Rating:
5.0

Nothing..it was easy check out and check in upon my return.

Cynthia B 
Rating:
4.0

Customer did not leave a comment.

rahimali c 
Rating:
5.0

Very polite and helpful 👌

phillip c 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH G 
Rating:
5.0

Customer did not leave a comment.

maria r 
Rating:
2.0

Price

Anthony R 
Rating:
5.0

Customer did not leave a comment.

glenn m 
Rating:
5.0

Customer did not leave a comment.

Pablo L 
Rating:
5.0

Customer did not leave a comment.

Hunter G 
Rating:
5.0

Customer did not leave a comment.

Stephanie V 
Rating:
5.0

Customer did not leave a comment.

yvonne S  |  Overall Experience 
Rating:
5.0

Everything was good

Deon P 
Rating:
5.0

Customer did not leave a comment.

Mark C 
Rating:
5.0

Customer did not leave a comment.

ODETTE P 
Rating:
5.0

Customer did not leave a comment.

ROGER M 
Rating:
5.0

Customer did not leave a comment.

timmothy r 
Rating:
3.0

Vacuum the trucks better. The truck that I rent was full of dog 🐕 or cat hair. I am allergic to cats and dog hair. I had a allergy reaction right a way .

Silvia c 
Rating:
4.0

Truck had lock broken off and a really bad oil leak, storage unit was missing a lock which was supposed to be inside

Joe D  |  First Impressions 
Rating:
5.0

They were very professional delivered extremely well! The installer was super nice person a gentleman! I highly recommend UHaul

Dora G 
Rating:
5.0

Used this location twice. Great service and very helpful.

MARK D 
Rating:
5.0

Customer did not leave a comment.

gary b 
Rating:
5.0

Customer did not leave a comment.

Karen W 
Rating:
5.0

N/A

Enrique T 
Rating:
5.0

Customer did not leave a comment.

Karen W 
Rating:
1.0

Kept trying to charge my card after I made arrangements and payments over the phone with their 800 number then corporate and myself tried to reach out to them and couldn’t get ahold of them. Then today the called this morning saying that we hadn’t made a payment all weekend when I have bank statements to prove otherwise

Emily S 
Rating:
5.0

Customer did not leave a comment.

Robert L 
Rating:
5.0

I was extremely pleased with the customer service and the products available and purchased in store as well as in app.

Michelle C 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R 
Rating:
5.0

Customer did not leave a comment.

lynn m 
Rating:
4.0

Storage was secure but no light in the actual storage room. Had to bring flashlight to see in #104. Also please get the door fixed that only clicks but does not open. It made it hard to take my belongings to the back entrance to my car. Otherwise my experience with U-haul was alright.

Syliva R  |  Overall Experience 
Rating:
5.0

Was very helpful, and that Jacob fella was rather nice about helping, and friendly

Joshua C  |  Overall Experience 
Rating:
5.0

They were very helpful and nice very appreciative of this place. We needed a uhaul late minute but they still did a awesome job helping us😊

Luis E 
Rating:
5.0

Muy buen cervicio

jose m 
Rating:
5.0

Customer did not leave a comment.

matthew g 
Rating:
5.0

Zero issues. This place was great

William H 
Rating:
1.0

Trailer was faulty and unsafe and I turned it in within a couple hours and now I’m being charged 2 days!!!

Angel V 
Rating:
5.0

Great job by staff!

Manuel R 
Rating:
5.0

Coffee and donuts?

DAVID W 
Rating:
4.0

Customer did not leave a comment.

Brenda C 
Rating:
5.0

Helpful, friendly people..

Alec H 
Rating:
5.0

Customer did not leave a comment.

Raul B 
Rating:
5.0

Customer did not leave a comment.

Maria H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian L 
Rating:
4.0

Customer did not leave a comment.

JOE P 
Rating:
1.0

Fix your website so it doesn’t show trucks that aren’t available. And trucks getting 5 miles per gallon?! Ridiculous. I was charged double than what I was prepared for.

Tanja H 
Rating:
4.0

Uhaul truck was very dirty inside it had crumbs and dirt on the floor board and in cuo holders. Front windshield had a residue on it from inside which made it hard to see very well at dusk. On top of that the headlights were very dim and so were the high beams made driving at night very difficult and dangerous.

Rebecca R 
Rating:
5.0

Great and friendly service

Connie G 
Rating:
4.0

N/A. I dropped off after hours. Didn’t communicate with a live person.

Ida G 
Rating:
5.0

Customer did not leave a comment.

John L 
Rating:
5.0

Offer a pinch of chewing tobacco.

Michael N 
Rating:
5.0

Customer did not leave a comment.

Micah P 
Rating:
1.0

Customer did not leave a comment.

Tony B 
Rating:
5.0

Customer did not leave a comment.

Zhaira C 
Rating:
5.0

Customer did not leave a comment.

Jesse S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rahimal c 
Rating:
3.0

Staff was not very friendly and not very forthcoming with information. The equipment was clean and in working order. I'm not sure if I would recommend this location. Only one clerk at check in (about 6pm), and a very long line.

Hector H 
Rating:
4.0

Customer did not leave a comment.

Ira F 
Rating:
3.0

When I was trying to pay with my debit card your machines will not take my card I have to go across the street two pull money out of the ATM to pay for the trailer

Albert E 
Rating:
5.0

The uhaul was very clean however the small bottom mirror was broken on the drivers side. There was no dolly and the lock was broken. But overall the employees and everything else was great.

xenia g 
Rating:
2.0

Had a bunch of flies in the cargo area it was filthy to top it off I had a reservation for an appliance dolly and the guy told me it’s first come first serve I though that’s the reason you put in a reservation

Enrique P 
Rating:
5.0

Customer did not leave a comment.

Yudel G 
Rating:
5.0

I needed to return the trailer on a Saturday but all the locations near me was closed and did not accept trailers. I had a difficult time trying to find a place to return the trailer because none of the uhaul businesses would answer the phone for me or the person I was in contact with at the central uhaul office. I just took a chance and drove about 40 miles one open. They were great but wouldn't answer their phone.

DAN T 
Rating:
5.0

Very professional

jose c 
Rating:
5.0

Bryan was very professional and plellight to me and my son Brian.Praise God 🙏

Deacon B 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
4.0

All staff interacted with were very friendly, respectful and helpful.

SANDRA D  |  First Impressions 
Rating:
5.0

The customer service was excellent!

Noe M 
Rating:
4.0

Personnel were friendly.

Patrick K 
Rating:
5.0

Have smaller trucks for day rental Continue excellent customer service

Ricardo R 
Rating:
5.0

Customer did not leave a comment.

FRANK V  |  Overall Experience 
Rating:
4.0

Nice guys

jeffrey H  |  First Impressions 
Rating:
5.0

Very friendly staff

Richard K  |  Overall Experience 
Rating:
5.0

I just got one of the older trucks. The team at this store is always great!!!

Matthew V 
Rating:
5.0

Effortless transaction Staff was very helpful and very easy to navigate the renting process!

Arturo D 
Rating:
5.0

Ms. Jennifer was very sweet, helpful and had much patience. Thank you for all your help and would highly recommend this location.

Priscilla D 
Rating:
4.0

Storage units to small for the price.

Patricia W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward R  |  Overall Experience 
Rating:
5.0

Super friendly answered all My questions

Richard K  |  First Impressions 
Rating:
5.0

It was a totally easy transition after traveling 2000 miles from Northern California. It was one of the only things that was easy lol. And moving out well I have to give it to your staff that day and especially Brian your new employee there. We had a little snafu with my moving company and the guys there went above the call of duty to help me out and I am forever. Grateful for that, so yes, Uhaul and SW Military rocks in my eyes and if I ever need anything from Uhaul again that’s where I’m going.

Angela D  |  Overall Experience 
Rating:
2.0

Didn’t get a check from y’all and I was trying to cancel the storage because I didn’t want it so hopefully got canceled. I said it wasn’t on there so I guess I’ll get my money back for 37 something

kristal k  |  Online Move In 
Rating:
5.0

Thank y’all, Mario and Daniel in assisting me in finding the right size unit and Awesome Customer Service !!!

Jesus S  |  First Impressions 
Rating:
5.0

The people at the facility were very nice and helpful. It was awesome customer service.

Scott W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Toni R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bertha V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abel G  |  Overall Experience 
Rating:
5.0

Excellent customer service. Staff is knowledgeable and very nice.

Melissa G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronnie H  |  Overall Experience 
Rating:
5.0

Uhaul was great for our moving and storage needs and the store manager Jacob was very nice and super helpful we will definitely use Uhaul again in the future

Deborah P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lucinda G  |  First Impressions 
Rating:
5.0

Thank you for being so efficient

Leslie D  |  Online Move In 
Rating:
5.0

I was really happy with the service I had. Thank you.

IRENE G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David R  |  First Impressions 
Rating:
5.0

Nicholas is a great help.

diane B  |  First Impressions 
Rating:
5.0

This place is very helpful to have and to come to when you need you stuff moved or put in storage. And people are very courtesy .

Genevieve F  |  First Impressions 
Rating:
4.0

Very helpful and location of store easy to find very satisfying how trucks are clean and good run condition

Robert M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eugene P  |  Overall Experience 
Rating:
5.0

Mr Jacob was & had been extremely helpful as I recently lost my husband of 38+ years & haven't been of very sain mind lately.

Desiree G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Josie P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary c  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff. Clean facility and bathrooms. Propane availability is nice.

Tina H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William L  |  First Impressions 
Rating:
5.0

The service representative was super helpful, friendly and went the extra mile to help a customer. I will always return to use their services. Thank you

Collette W  |  Overall Experience 
Rating:
3.0

Guy who runs the inside of this facility has about as much of a personality as a rock.

Kathleen S  |  Overall Experience 
Rating:
3.0

Storage ceiling to low not enough light inside of them

Abel A  |  Overall Experience 
Rating:
5.0

Thank you to Jacob and all of the staff. Everyone was very helpful and professional. Will definitely recommend this storage unit. Thank you.

Enedelia V  |  Overall Experience 
Rating:
5.0

Ideal location for me, friendly staff, Jacob was very informative, thanks.

Robert M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DELORIS N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramon O  |  Overall Experience 
Rating:
5.0

Renting the storage was no problem , quick and convenient. Didn’t have no problem worrying boutt it being secure , was highly lit .

simon a  |  Overall Experience 
Rating:
4.0

Good storage place. No issues with my unit other than there were mice that got into it. But they had rodent control in them as well.

Joseph D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

georgette M  |  Overall Experience 
Rating:
5.0

Night and day difference then the 4502 RIGSBY AVE SAN ANTONIO, TX 78222 location. Here I was treated with respect and courtesy.

Danny A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arliss W  |  Overall Experience 
Rating:
5.0

My wife and I were delighted with the experience and would recommend South Park U-Haul enthustically. When we arrived in San Antonio with the SuperMover, we were exhausted and needed to offload the SuperMover and go look at houses. Despite the national storage reservation system being down, your team got us in the locker immediately which allowed us to off-load and turn in the SuperMover prior to our appointment. This relieved our stress and helped us enjoy looking at houses. Once we closed on a house, accessing the storage was convenient. The grounds were clean and secure. We would recommend adding lights within the larger storage lockers. Thank you for your store's part in making our move easier.

Michael H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonia M  |  Overall Experience 
Rating:
5.0

After driving across country, my wife and I just wanted to offload the super mover and be done. The staff went out of their way to make us feel welcomed to San Antonio and to help us get our stuff off loaded and the truck turned in so we could be freed up to go look at houses. Thank you :-D

Michael H  |  First Impressions 
Rating:
5.0

Very simple process

Sammy C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Triadad o  |  Overall Experience 
Rating:
4.0

Had a mishap with my reservation but it got fixed in a timely manner, staff member helped and was on my way.

simon a  |  First Impressions 
Rating:
5.0

Every nice and friendly and helpful with fast service

Blanca L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jesus o  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gloria E  |  Overall Experience 
Rating:
5.0

Great manager and excellent staff

Jacob A  |  First Impressions 
Rating:
3.0

The issue that I have was my unit someone tried to break in to it. And management know nothing about it. And the water seal on my unit was bad. Found out the 30% of my stuff was in ruined

JASON W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DANIEL R  |  First Impressions 
Rating:
1.0

There were a lot Mice/Rats dripping in our boxes. They had chewed their way in side! There were also big bugs that were dead and alive in our boxes! I will never recommend this U Haul to anyone!

Lynette E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

courtney m  |  First Impressions 
Rating:
5.0

Great service 👏

angel a  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesse T  |  Overall Experience 
Rating:
4.0

Price is a little steep for the smallest unit which is what i am renting.

Constance J  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rebecca S  |  Overall Experience 
Rating:
5.0

Thank you

Sammy C  |  Online Move In 
Rating:
5.0

Need more help in office

elvira r  |  First Impressions 
Rating:
5.0

Great service and very accommodating. Love the first month free for storage rental with truck rental.

Adriana A  |  Online Move In 
Rating:
4.0

Don’t like the hours at least for the closing I was on the middle of unloading and I didn’t realize the time . And I was locked unable to put the rest of my belongings inside and close the door and lock it

Ulysses M  |  Online Move In 
Rating:
5.0

Previously left message with customer service over the phone of my over 2 week ago move out when it rolled over from facility. I had to resolve at facility recently after many unseeded late letters. Thanks for clearing matter. Always will recommend U-Haul!

ANTHONY W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blanca L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laurel M  |  First Impressions 
Rating:
3.0

No estoy de acuerdo tener que pagar cargo extra para poder ingresar después de horas a dejar o retirar cosas almacenadas

Arturo R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAMES W  |  First Impressions 
Rating:
5.0

Staff is great! Very accommodating to my disabled veteran needs.

ANTHONY W  |  First Impressions 
Rating:
1.0

Y’all need more communication and better help

Guadalupe A  |  Overall Experience 
Rating:
5.0

I dealt with Mr. Gaitan.. He was very thorough and had a friendly personality. He explained everything and He showed me where to go. He showed me how to use the entry card. He inspired confidence and trust. Thank You Mr. Gaitan.

Jesus O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAULA A  |  Overall Experience 
Rating:
5.0

Great and easy to use!! Access and everything else that comes to moving!

Gary H  |  First Impressions 
Rating:
3.0

Rates too high & expensive

Rose R  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rensso V  |  First Impressions 
Rating:
3.0

Price to high for small unit

RICARDO D  |  Overall Experience 
Rating:
5.0

Fantastic business well maintained knowledgeable staff that takes pride in their clients

Roger C  |  Overall Experience 
Rating:
4.0

Everything was great, would give 5 stars overall, however I received an email saying that I’m late in my payment even though I emptied out the storage because I only needed it for 1 month. I tried getting a hold of the office but no answer.

Christian M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richelle H  |  First Impressions 
Rating:
5.0

Joseph was so helpful and is the only reason I rented a truck and storage unit. Excellent service provided by Joseph!!!! Thank you!

Yvette M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johnny W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSHUA G  |  Overall Experience 
Rating:
5.0

Extremely helpful staff. Very convenient co-location of storage and turn-in.

Erik N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leonard M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNA G  |  Overall Experience 
Rating: