Customer Reviews for U-Haul Moving & Storage of South Ocala

2,253 comentarios

5555 S Pine Ave   Ocala, FL 34480
(On Hwy 441)

(352) 368-7003

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(352) 368-7003

5555 S Pine Ave
Ocala, FL 34480
(On Hwy 441)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

carol p.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

the best service

Rita M. 
Clasificación:
1.0

My pictures got soaked and Ruined and I absolutely am so upset

wendy s.  |  Overall Experience 
Clasificación:
3.0

IT WAS A TOTAL NIGHTMARE. FIRST MOVER DID NOT SHOW UP. SPENT 15 HOURS ON THE PHONE TRYING TO GET CONTACT TO FIX THE SITUATION. PASSED AROUND AND NO ONE ANSWERING THE PHONE. OVERCHARGED AND SPENT HOURS AGAIN TO CORRECT THAT. SENT U-BOX THAT WAS TO SMALL HAD TO LEAVE SOME FURNITURE. UHAUL OWES ME.

SUSAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bennie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

Actually, too many pads! We have 2 UBoxes left to unpack! Overall, this had been an excellent experience from the beginning. I have already recommended to others. ¡Gracias!

Anne O. 
Clasificación:
5.0

Customer service was very friendly and helpful and would recommend this facility to anyone needing storage

ANTHONY J.  |  First Impressions 
Clasificación:
1.0

The General Manager was out of the unlocked store with no note where he was and when he'd be back. Four customers including ourselves were torn between worried and angry. When he returned to the store, we were walking around including behind the desk for him or some way to find him. He starting yelling at everyone and told my husband to get out of the store. Very unprofessional

Douglas R. 
Clasificación:
1.0

Boxes we're dropped off 4 hours late, staff lied to me and kept giving me excuses. Even the manager lied to me really horrible service. They should not be in service. The only person who was honest with me was Jason the Fleet manager who had to come and deliver my boxes at the last minute. He should be running everything in Ocala! I will never ever use Uhaul again!

Mark P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jo Ann C. 
Clasificación:
4.0

A bit expensive

Karen G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernie S. 
Clasificación:
2.0

The truck I reserved was not availble at the time of pickup. I had to take a larger truck which cost more and the fuel used was more and therefore the over all cost of my rental was a lot more than originally reserved for.

Wallace B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwardo S. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL JAMES G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyanna R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

jayna G. 
Clasificación:
1.0

The representative at this location was not at the store upon arrival. During the check out time he was rude and lacked customer service. My worst ever experience with you all was with this location.

Gabrielle P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene R. 
Clasificación:
3.0

The place was very small and there was only one employee working. The yard where the Uhauls were kept was disorganized. I dropped the Uhaul off at a facility in Fernandina Beach, Florida, that had a drive-thru. That location was neat, efficient and seemed to run more smoothly.

Amy I. 
Clasificación:
5.0

El cliente no dejó un comentario.

william g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patience F.  |  First Impressions 
Clasificación:
5.0

None better than this facility

William G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Edward S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
4.0

Trailer tires were low on air when we picked it up. They filled them with air but the next day were low again. Overall very satisfied.

Michael I. 
Clasificación:
1.0

Equipment was incomplete. Nobody answer the phone on the facility and no staff on the the main office. Staff wasn't courteous neither.

Jorge R. 
Clasificación:
5.0

N/C

Steven T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loretta S. 
Clasificación:
3.0

Truck was very old on the interior

William L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorenzo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynda D I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHLEEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie N. 
Clasificación:
4.0

For those of us who work long hours in a day, our ability to get to our storage unit sometimes extends in to the evening. Having early evening restrictions allowing us to visit our storage unit was aggravating. 7:00 pm closures was the norm for the longest period of time. Only this past week did I learn from an employee that the hours were extended until 10:00 pm. I was never told that the hours had changed from 7:00 pm to 10:00 pm. The ironic part, I was vacating my unit this week when I learned of this. On the evening of the 15 of September I stopped at the office to let someone know that my storage unit was vacated and cleaned. There was a sign on the door that who ever was on duty was helping someone out on the grounds and a phone number was given to call. I called that phone number and I got what I call the U-Haul National desk. It took for ever for someone to finally help me, only to disconnect my call before I could tell them why I was calling. Again, another 15 to 20 minutes of waiting for the U-Haul National desk. Now I know the number that was printed on the door sign on the evening of the 15th is the number for that specific U-Haul location at 5555 S. Pine Ave Ocala, Florida as I have had that number logged in to my phone contacts since September 16th 2012. When I dial that number I specifically want to talk to that location and "Not" U-Haul National. I want a brief 30 second / 1:00 minute conversation instead of 20 minutes on hold only to be disconnected. I have tried to call that same number numerous times each day now since the night of the 15th and nobody ever answers the phone at that location. I keep getting U - Haul National. One final thought - Please mention to someone to look in to changing the recorded message for U-Haul National. It's annoying! Nobody wishes to hear, Thank you for calling U-Haul, Thank you for calling U-Haul, Thank you for calling U-Haul repetitively. Thank you, Bob Myers Unit 126

BOB M.  |  Overall Experience 
Clasificación:
5.0

We only needed short term, this location fit our needs

Edmonde E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERTA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory W. 
Clasificación:
2.0

Some communication, they do not answer phone. Calls go to corporate directly. Best communication was with the delivery driver. In Kokomo they answer the phone

Jack H. 
Clasificación:
4.0

Air hose would have been very convenient but it had a bad leak. Did appreciate the water hose and bathroom. We ended service on Sept 8, but were charged for whole month. Could we receive a prorated refund?

Harold P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER D. 
Clasificación:
5.0

I loved this location. The staff are amazing and always very helpful. I'll always come back l! Thank you!

Mimi T. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENT B. 
Clasificación:
5.0

10/10 Review! This location was great, patient and consistent! I will recommend anyone in the area get their truck from this location!

Kevin L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gerald M. 
Clasificación:
3.0

I waited 34min outside during business hours to return the truck. One if the workers SEEN ME at the door and went the other way! I'm HIGHLY DISSATISFIED with the customer service at this location! DO BETTER!!!!

Danielle M. 
Clasificación:
4.0

Pickup and delivery to customer.

Richard F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward D. 
Clasificación:
4.0

The Ocala location is excellent, however corporate lacks in the drop off phase immensely. They wanted me to drive 2 hours to a drop off location. I called nearby towns, found a dealer more than willing to take the equipment, it was outside the designated "area" so I spent precious time finding out how to get my agreement transferred into their "area", and driving to that town to drop it off. The dealer who went above and beyond helping me and accepting my equipment was THE ABSOLUTE EPITOME OF SERVICE AND KINDNESS. American Self Storage of Palatka, FL will get my business from now on, as well as anyone in the same "area" he is in. An absolute shame for the way Uhaul corporate for the Ocala "area" handled this situation. Buck up on your customer service and don't let the customer have to figure out their own solution after paying you good money. Its a shame when the Uhaul corporate in an "area" outside of where I rented was more helpful than the one I was assigned to. The lady who facilitated the changing of my paperwork, and the gentleman at American Self Storage are ROCKSTARS!

Teresa J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vanessa H.  |  Overall Experience 
Clasificación:
4.0

To have the units available in the location. After making my reservations almos 3 weeks before the day that I picked my 26 the first location did not have the track. It took 2 more location so I can have the truck. Other than that it was a great experience.

Carlos M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John E.  |  Overall Experience 
Clasificación:
4.0

The tire pressures were all off and not the same. One tire was over inflated.

Louis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John E. 
Clasificación:
5.0

only 1 issue, i will not use names or even describe the individual(s)/employee(s). I am completely satisfied with the way I was handled, treated and I'm extremely happy with the experience I had. My only issue was personal hygiene/uniform condition and cleanliness. I will not let it define the professionalism I was given overall nor will it stop me from using this location again. I thank you for the great experience. Gracias

Juan L. 
Clasificación:
5.0

Camron is an excellent U-Haul Employee. David Catherman, MAJ (Retired, ARNG)

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tristan K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Randall E. 
Clasificación:
4.0

Cameron did a great job and was very knowledgeable and has good people skills. He is an asset to the company.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
3.0

The customer service was horrible not the person at the counter but the guy that gave us our uhaul he was very unfriendly

Jeri L. 
Clasificación:
4.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

Excellent experience.

Neil W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack M. 
Clasificación:
5.0

El cliente no dejó un comentario.

olga L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES T.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly employees

Kevin C. 
Clasificación:
5.0

Great location was busy maybe hire additional help.The employee there was very efficient and did a great job.

william S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David A. 
Clasificación:
4.0

The U-Box experience was good. The problem was with your phone system and billing system. Each time I called I was on hold forever....average 30 minutes. I have been billed incorrectly twice and am still waiting for credits., On the phone call when I set up the day we would empty the UBox, the phone representative set up a new rental. No one understands why. If I hadn't received an email I wouldn't have even known about it. We empltied the UBox on time but were charged another months rent. When I called (one of the many very long hold times) I was told a credit would be issued. The next day, I received an email saying I had been charged another month's rent. Another long wait to speak to someone to find out that the system automatically issued the bill when the credit was put in for the previous incorrect billing. I am now waiting for two credits to hit my account. All in all, a frustrating experience.,

Constance V. 
Clasificación:
3.0

Upon opening the container my furniture was damaged

LEXI D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth H. 
Clasificación:
4.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

Brandon went above and beyond to be helpful.

Teresa J. 
Clasificación:
5.0

The only thing was the cargo van did not have water in the windshield wiper reservoir.

Herran Y. 
Clasificación:
5.0

Brandon is excellent, set us up and granted our access quick, unit was neat and clean. I highly recommend this location.

Edmonde E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

wagner H. 
Clasificación:
5.0

I originally was to pickup in Gainesville but had to Pickup in Ocala

Terry W. 
Clasificación:
4.0

Young man working the counter did a great job, did need some helpers.

Martin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janette R. 
Clasificación:
5.0

Keep up great "customer service". attitude

INDRA-JEET S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
4.0

El cliente no dejó un comentario.

eugene R. 
Clasificación:
5.0

Brandon is an exceptional employee. He was very knowledgeable, kind and was able to answer every question and even provide great directions of the area. The person who took my call originally didn't tell me very important information regarding renting the pick up from you but Brandon stepped right up and made me feel at ease with alternate suggestions and great customer service. I will be back just because of Brandon alone. He is an employee I want staffed with me to be completely honest. Thank you Brandon and Uhaul for providing him at a very important time in my life. You have a customer for life!!

Erick M. 
Clasificación:
2.0

Never will use again.

linda D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua M. 
Clasificación:
4.0

My experience at the Ocala, FL location was excellent. The manager was a big help when the first trailer I hooked up to seem to "buck" when pulling out of the lot. The brakes seemed to need to be adjusted. So he quickly switched trailers for me and got me on my way (all the while with a smile). I wish I could say the same for the U-Haul corporate website. It "sucks" or in technical jargon...it is not at all user-friendly. I found the customer service reps on the phone to be very helpful only after being on hold for a minimum of 15 minutes. U-Haul...fix your website!!!

richard W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen b.  |  Overall Experience 
Clasificación:
5.0

South Pine U-Haul place was excellent I will recommend my friends and family to it it was there in the time of my knees for me I wanted to say thanks

Linda D.  |  Overall Experience 
Clasificación:
5.0

The drop off gentleman was amazing and the helpful person we needed after a very stressful and long day!!! Major kudos and praise to him!!

Carrie S. 
Clasificación:
4.0

Great service

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUANE G. 
Clasificación:
5.0

Thank you so much for accommodating me and my dilemma that I had. No one else would have done that for anyone. Thank you so much for everything and being there for me

Barbara C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelvin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobbie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis P. 
Clasificación:
2.0

El cliente no dejó un comentario.

TODD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa M. 
Clasificación:
5.0

Great experience. Online check-in made everything simple!

Charles L. 
Clasificación:
4.0

I had a reservation for a 15 ft truck. When we got to the pick up point at SilverLine Design in Ocala, FL, we were told that we had to go to a different location on S. Pine Ave. in Ocala and that the truck we reserved wasn't available. They gave us a 20ft truck instead. The steering on the truck was so loose and sloppy that my son was the only one able to drive it. Which made for a very long and strenuous trip forhim.

Leslie B. 
Clasificación:
5.0

The young man at the counter was wonderful, very friendly and the service was extremely fast. Very happy with this location because of the young man that was there

Michele L. 
Clasificación:
5.0

Attendant was very helpful

ROBERT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John E.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

NIQUE H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tristan K.  |  First Impressions 
Clasificación:
5.0

Great place to store my motorhome.

peter f.  |  Overall Experience 
Clasificación:
5.0

Problem with the GFI receptacle at trailer paring spot 1021

Roger M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall W.  |  Overall Experience 
Clasificación:
5.0

This storage place is great for my camper. The employees are very friendly and helpful.they try to help you anyway they can. I grade them with and A experience.

Leon D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

krystal h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory H.  |  First Impressions 
Clasificación:
5.0

Only frustration is how tight the storage space is and the ability to back into the spot in correlation to the adjoining building.

Robert M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Candon E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TROY W.  |  Overall Experience 
Clasificación:
5.0

The smoothest transaction. The staff were extremely courteous and professional. The best move ever!

MARKEITH B.  |  First Impressions 
Clasificación:
4.0

Need a little renovations Thanks

Norma I.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Mario V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary M.  |  First Impressions 
Clasificación:
4.0

Staff was awesome!!!

SILVIA D.  |  First Impressions 
Clasificación:
3.0

situation was different but in the end worked out well thanks

TIFFNY B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES D.  |  First Impressions 
Clasificación:
5.0

The information provided indicate 30 amp service to all covered storage, but in fact it is 20 amp service.

Roderick Q.  |  First Impressions 
Clasificación:
1.0

I travel a lot. My family and I have used uhaul for over 20 years. This will be the last time I ever use them again!! They have really lost it. Phone answering service sucks!! Among other things that I am so ✅ done. Uhaul please don't reply to me I don't want to hear it nor can I improve how you guys do business. NEVER AGAIN NOT EVEN IF MY NEXT MOVE WAS FREE!! Keep it never means NEVER!!

William R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GLEN S.  |  First Impressions 
Clasificación:
5.0

only issue was the week before we needed the RV space i went to the location to reserve a particular spot which was color coded on the map given to me ...but it was not in fact reserved

paul c.  |  First Impressions 
Clasificación:
5.0

Great place easy to find great people there👍🙏🇺🇸

william g.  |  First Impressions 
Clasificación:
5.0

Tracey is the best. She is always working super hard whenever I am in there. She's juggling things and still manages to keep her cool. Also the gentleman that helped with UBoxes was very helpful.

robin m.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
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