El cliente no dejó un comentario.
Sean PCustomer Reviews for U-Haul Moving & Storage of South Locust
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Check in was quick and professional.
DOUGLAS WDon the manager was AMAZING!
KATIE HI have mixed reviews at the drop off location. I felt they could've cared less when I arrived. I had to go in and let them know that I was setting out in the return area. The person that assisted me didn't seem friendly. Maybe the pick-up location (Spanish Lake) spoiled me on what I should expect from U-Haul employees. However, they were nice when spoken too or when I asked questions. wJB
WALTER BThe young man at the desk was very helpful and knowledgable!
TRACY BRandy did an excellent job at check-in and check-out. He is a very knowledgeable and dedicated employee. Thanks for hiring great people. Steve
STEVE AStaff was good, but busy. When I did self checkin- the app crashed.
Travis HReservation was made via the uhaul website three weeks in advance. Verifiying the rental 5 days in advance gave the indication we may not have the rental due to your website booking. Once we received verification of the unit 2 days prior to pickup date we were relieved. When we arrived on the scheduled pickup time the truck was not ready to go, this resulted in a 20 minute delay after processing inside the store. Online reservation process and coordination with the physical stores needs improvement.
Craig MExplain how License Plate Read Toll Pay works with your rentals. There is no longer a pay as you go option in Oklahoma and Kansas.
BRENT AThe worker was friendly and was working hard but there needed to be more staff there. He was by himself on a Sunday morning. His coworker called in sick he said, but the general manager Donald (his name was on the door) should have come in to speed things up.
ROD FThe store was supposed to open at 9. After I called customer service the employee showed up 30 minutes later and didn't say a word to any of the customers about the wait. When I dropped off the trailer the app would close when I went through the return pictures and checklist and finally closed and didn't show my reservation again so I don't know if it completed the return or not.
Clyde HOther than being very understaffed on a Sunday the poor kid was swamped. Was very professional and did the best he could under difficulty conditions.
DAVID SReturned a day earlier and had extra gasoline in the tank and no reimbursement of any kind. More expensive than quoted in advertisement.
SHARON MThey were very helpful and curious.
David SOutstanding Service and excellent people skills and customer service. Would do business with again.
Ken SFor now is good everything.
Victor AMy experience was great on both ends. I would highly recommend them to everyone
Ruth KNothing.
Skylar MThe staff was extra cooperative. We rented the truck for a one way trip of 511 miles. That fell through,we ended up using it for a 3 day local run to empty out a parents home. The local U Haul franchise bent over backwards to to make it work. Thank you UHaul.
george lThe u haul app needs work... but at the store, everyone was great and very helpful. The new general manager was great, he made sure all needs were met and very pleasant to talk to..
Brandon Lvery happy with the car transport trailer, worked great, was there when i requested it and received professional help staff seemed very happy at work
clinton lEmployees were not dressed appropriately they were cussing and not helpful at all. I had to hook up my trailer myself and unhook it when I dropped it off. She was very unprofessional. She looked like she was on drugs or something!
Chris GNeed someone at the counter more often. Had to wait a while before someone came to help. Also had a lot of problems with getting the app to work
Brandon LAs always, a great U-Haul experience.
Adam BThere was a moldy donut behind the seat
Emily TI used one of the UHAUL car trailers to transport a car from one shop to another. The equipment was in good working order. The issue that I have with this experience is that after we had dropped off the trailer as discussed, I received a call from one of the employees a day after the drop off indicating that we had not returned the trailer. Eventually the issue was resolved by the GM she indicated to me that the trailer was not properly checked in on their side and was re rented. I don't place the blame on the GM or the employee that called I place the blame on upper management at UHAUL for not having the location workflow/SOP etc. in order to a point that these simple blunders don't happen. So overall I would Chaulk this up to a learning experience. I know that it's hard to obtain, retain, and cultivate good help these days so I won't be too critical this is just the world that we live in now.
William WYour prices are bullshit along with your refund policy.
jaden dEveryone was great very satisfied
Jon WThe girl that helped me was super nice and hands on helping hook it up and check to make sure all lights were in working order
TONY AI have nothing but really great thanks for customer service for the U health
Elizabeth CThe U-Haul truck and personel were great! I was very frustrated that I had to pick up the rental from Grand Island when I made the request 2 weeks prior to pick it up in York (where I live). That was an extra 90 miles we paid at $1.19 per mile and an extra $40 in gas! For a 2 day rental (15' U-Haul) it cost us $278! Ouch! How can I request one in York and pick it up in York?
Stewart SBoth women who helped me at this location were very nice and helpful!
Brenda LFront desk staff was courteous and helpful.
MONTY CGreat job
Jon WOnce again all went well.
Kevin NEverything worked out great
Gary WJazmin was friendly and helpful. She loaned us a adapter to help,so we didn't have to buy it when we already own but didn't have it with us. Explained everything and we were on our way. Also the customer service representatives were great when I called and spoke to them each time but especially the last time. Linda Richter was amazing. She listened as I explained and found in the record what I was talking about then helped so I could get pictures uploaded to the contract proving that we returned the trailer and adapter we had borrowed. The emailed back letting me know she has done that and later that afternoon I received my finalized receipt so I am very happy and will be back again.
Darla MHave a rental available to drop off anywhere not give a truck for someone to pick up and have to drive back to where it was picked up at
Renee BVERY NICE PEOPLE GOOD SERVICE THANK YOU.
ginger aHave a truck assigned to me so I cold pickup at the time I asked, before they opened. Truck door was damaged and did not close / sealer properly. Lot of wind noise.
BRIAN TN/C
Jose YWell, you really don't have much choice about location. My one recommendation is to use a company location instead of the neighborhood UHaul locations since the inventory is usually better at the U-Haul Center locations. Also, be prepared to pay a steep fee for a change to the original contract drop off location.
STEPHEN WVery good service
Joshua rVery efficient
kurt kAs always a great U-HAUL experience.
Adam BImproving costumers expediting
Bryan RDriver front wheel was squeaking and making a scraping noise, the engine light came on after I got home....decided not to use it....only went 7 miles & return it and explained wht happened with the truck and the lady said nothing....and still charged for the full amount
Robin PVery helpful and courteous staff. Prompt service and accurate orders every time….5 stars
Troy JExcelente atencion
Milton SThey had a great friendly atmosphere and at the end of a long trip and such it was refreshing.
Stephanie JFlawless check out of the truck. Minor hiccup with the original pickup location not having the reserved truck, but at least Uhaul did have one not too far away. This was in no way this locations issue and things went really well here
Chris RExcellent equipment clean well maintained great service on both ends give A+++++++
Justin DVery friendly, available to answer questions and excellent customer service.
FLAVIA PI arrived a day early and attendant took care of my needs quickly
David SThe woman working there failed to check in the car hauler and I was threatened with late fees. She was pleasant for the most part, so it's not an issue with her professionalism.
ALISON KNever had any issues here. Staff was always friendly
Rachel B | Overall ExperienceMy issues were addressed and fixed right away by the staf who was extremly helpful and very nice.
Leila D | Overall ExperienceManagement was friendly and helpful, but unit was way more pricey than what it was worth. Very poorly lit; light from the hallway didn't reach into the unit. A single stretch of lights over each row of units could easily be installed at low cost. Access after office hours would have been nice too.
RUSSELL K | Overall ExperienceThe staff at this location was wonderful, kind, and very professional and knowledgeable. It was a wonderful experience.
Michael G | Overall ExperienceExcellent customer service provided by Benjamin. He is without question store manager material !
abel s | First ImpressionsNICE PEOPLE GREAT SERVICE GREAT PLACE TO DEAL WITH
joesph m | Overall ExperienceThe staff was awesome, very helpful and kind. Entry into the storage facility with a passcode would have been more helpful and lights in the units. Overall a great experience.
LEILA M | Overall ExperienceManager on site unfriendly and was not willing to assist in timely manner. I waited in line and he chose to wait on others before me. If I'd had time I would have tried to find another storage facility.
Tasha W | Online Move InMr. Casto was very helpful and professional. The facility is clean and well managed.
Edrick P | First ImpressionsThe manager and staff were great to work with
tyler s | Overall ExperienceNever answers their phone had to go in person then did not check me out of 206 so then got to try to handle that
JEANIE M | Overall ExperienceStaff is very helpful and represent their company very friendly and professionally. Good job
Michael R | Overall ExperienceI just dont understand why i didnt get a refund for useing my unit for the month?
yelonda T | Overall ExperienceThe hours that i could get into my storage unit were hard when you work until 6 pm Monday thru Friday. It only give you an hour during the week to be able to access your unit. I kept papers that were needed and it was hard to get them before a Saturday. Other than that , the service was good. Not sure the employee's but a young gentleman, couldn't have nicer or helpful.
Vicky M | Overall ExperienceThank you Robert!
RON F | Overall ExperienceGood price for that big of storage unit.
Kathy K | Overall Experiencethe unit I rented was too small,luckily they had a larger one available.It was almost a disaster!
Shelly L | First ImpressionsAlthough the facility was clean there is minimal parking and the double lock system is a pain. I also believe the two rate increases in two years was outrageous.
ron s | Overall ExperienceAccessing my storage before 7pm wasn't always convenient. I wish the hours were later. I was disappointed to see there wasn't a recycling bin. That could be a good earth friendly choice!
Lani T | Overall ExperienceEverybody is very helpful and accommodating for all my needs. ¡Gracias!
Wilhelmina M | Overall ExperienceI've always enjoyed the customer service
Lisa T | First ImpressionsFriendly staff that was helpful and worked to.get us the best options.
Teshawna S | Overall ExperienceEverything went well during the two years we rented a storage unit.
ray a | Overall ExperienceYour hours of being open needs to be later most people don't get off work til 5 then only have til 7:30 to move stuff or access the unit needs to b til 9:30 or 10.
laddie v | Overall ExperienceYour ramp was to steep with no anti-slip markers on the concrete. A little dangerous in the Winter when using the ramp with wet shoes and cart.
Michael H | Overall ExperienceOverall I had a very positive experience here. The only reason for four stars is because upon moving out I noticed lots of large dead bugs (mostly crickets) in my unit and on my things.
Jordan M | Overall ExperienceRobert, the delivery person was an exceptionally helpful employee. His professionalism was appreciated.
Barry N | Overall ExperienceComments emailed !
Elizabeth G | Overall ExperienceGreat experience and everyone was super helpful
Janelle R | Overall ExperienceThe ramp leading up to the next Floor is so slippery especially while Pushing heavy carts. I'm surprised there aren't any grip strips or traction of Some kind.
Lani T | ReservationGracias
James T | Overall ExperienceI would recommend this location.
CHUCK P | Overall ExperienceCharge more mileage
ALEXANDR c | Overall ExperienceGood experience
Mike D | Overall Experience