Equipment was dirty when I received it I literally hauled boxes and a couch replaced the dirty ropes with clean ones and got charged 56 dollars for a cleaning fee totally unfair and I will be complaint on social mediamark T.
Customer Reviews for U-Haul Moving & Storage of South Lansing
Lansing, MI 48911
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nothing. Great job.DONALD C.
There were warning lights that were not fixed. Wrong rate was quoted for milage and upon return of the truck the General Manager was extremely rude and did not give me correct changekarla B.
El cliente no dejó un comentario.Deborah P.
El cliente no dejó un comentario.Carolyn C.
Hope I spell his name right. Damien took care of everything. Did the job excellent. Give that man a dollar raise!!!!!!! You wont find jobs and people who care about what they love to do in this world today.Mark C. | First Impressions
Additional feedback - the system said they required a tow inspection, but this site did not ask for proof, nor perform one. Submitted by email - I am currently moving with my family across the country and using one of your 5x8 trailers. While the trailer has worked well, some other parts of this move have not. The ball that I purchased to tow your trailer has consistently come loose from during our trip. Its recurring knocking and rattling has caused greater stops to retighten. Also, when making an overnight stop, the trailer does not have a pin lock to secure the trailer to the car. I did purchase a lock set from the pickup location. That "master" lock set is for the pin, ball, and hitch pin. The ball lock does not fit over the coupler due to a ridge on your coupler. That, combined with the lack of a lockable pin makes the security of the connection quite low.Nathan S.
The staff was very nice and helpful.Jodie S. | First Impressions
El cliente no dejó un comentario.Marvin H.
Destiny is the best uhaul team member I've ever dealt with. Yall should give her a raise asap.ROBERT J.
They did not have the supplies I reserved. What is the point of a reservation?Hollianne M.
I reserved a van and an appliance dolly to move bedroom furniture that was too heavy for me to lift. When I picked up the van the dolly had been rented to someone else. The employee was nonchalant about my concern and made no effort to assist me with finding what I needed at another location.Ola L.
Customer service is rude at this locationMary T.
Everything was goodDennis E.
I am severely disappointed in the reservation system at U-Haul.I was emailed that my equipment pick-up was at Waverly Rd. And when I arrived I was told that my equipment was at another location.I never received a notification of that so I wasted tie and fuel to finally pick up my equipment.I should be able to contact the actual facility but it seems that the calls go to some calling center instead.VERY DISSATISFIED.The Pierpont Dr. Location was helpful but didn't inform me that I needed to get the moving blankets by the door on my way out so I didn't have them and was charged for them anyway.DAVID FRANK M.
El cliente no dejó un comentario.david G.
El cliente no dejó un comentario.Alison P.
El cliente no dejó un comentario.Matthew D.
El cliente no dejó un comentario.Victoria D.
Waited a long time in the drop-off lane before getting helped. Some indicator of where/ when personnel will be available would be helpfulWade L.
Mobile pickup still required that I go insider to get a key. The van had a low fuel light within 5 miles of leaving the pickup site low washer fluid and a tire that was low on air. The van also smelled badly of cigarette smokeArjay P.
El cliente no dejó un comentario.David B. | First Impressions
El cliente no dejó un comentario.Roger W.
There were several times in the winter that there were issues with the security passes to log in not working. The large center door didn't always close. One of the elevators was broken. Shutting down access after 10pm to the indoor facility did not match with my work hours and made access difficult. The operators at the generic/after hours number have no idea what they are doing. They could never help me.Monica J. | Overall Experience
Access hours were not added until 10 pm, it is upon request and we were not notified about that.Rahul K. | Overall Experience
Overall, excellent and friendly service with very good equipment. Only surprise was not receiving the promised email confirming what the final charge to my credit card would be. Not a "deal-breaker" since after later checking my account, the charge was the same as the original quote. :-)Jock M.
El cliente no dejó un comentario.PATRICIO M. | First Impressions
El cliente no dejó un comentario.Angela S.
The general manager said I would get a gerund if I put fuel in the vehicle because it was on E empty when I picked it up. I haven't received the refund yet. The truck was on E, tires were low and windshield washer was low. I checked the oil and it was low also.Kenneth B.
El cliente no dejó un comentario.ZEBADIAH A.
No issues explain situation to there but in Michigan it is legal so they didnt see it as much of a problem but advised us to call corporate.Alexis E.
El cliente no dejó un comentario.Taylor B.
El cliente no dejó un comentario.IBRAIN L.
El cliente no dejó un comentario.natalie M. | Overall Experience
El cliente no dejó un comentario.Natalie M. | Overall Experience
El cliente no dejó un comentario.Amy H.
El cliente no dejó un comentario.DAVID J.
The guy told us that we had the U-Haul for 24 hours. He calls at 11 am and says it has to be. Back by 1145 pm we got charged 20 extra bucks when we were told different. They also charged us for a trailer the miles that wd didn't even get.Kara C.
El cliente no dejó un comentario.Donyea S.
El cliente no dejó un comentario.slueiman H.
El cliente no dejó un comentario.Colleen T.
Dameon was very friendly and helpfulAdam C.
Destiny was very helpful!Justyn T.
Staff was fantastic. Super helpful.Keith P.
El cliente no dejó un comentario.Amber B.
El cliente no dejó un comentario.Maria H.
El cliente no dejó un comentario.Jay R.
El cliente no dejó un comentario.Gordon M.
El cliente no dejó un comentario.Steve K.
Very helpfulRobert S.
El cliente no dejó un comentario.ANTHONY B.
El cliente no dejó un comentario.DANIELLE W.
El cliente no dejó un comentario.larry T.
Had final charge snafu, but I called and Destiny took care of it and refunded me the difference. Not her fault as the program put in more miles than I had traveled.Justin O.
El cliente no dejó un comentario.SHERRIE K.
Everything was fine!David E.
El cliente no dejó un comentario.regina J.
Great experience with Destiny your manager at the south Lansing location. Professional with good interpersonal skills. I suggest you keep her on your staff!jim T.
I had to hook up the trailer myself because a young lady with 3 days experience was left there alone on a Saturday morning. It also took more than 20 minutes for her to complete the check in because of software problems or lack of employee training. When I returned 5 hours later a young man was there alone and said that he did not have time to unhook the trailer because he busy with other things. The only good thing was the trailer was in good shape. This was the worst experience I have had ever at a UHaul facility. I paid $40 to rent a trailer and received no service.Steven B.
El cliente no dejó un comentario.Maxwell D.
On-site team was wonderful, kind, and helpful! Facilities and truck average to below average from locations I've used in the past.Jacklyn A.
My Move out Date was March 3/10/2022Cheryl H. | Overall Experience
I was honestly behind and was surprised that after 4 months or so, they were willing to work with me. I was never able to reach the store manager after multiple failed attempts. One of the representatives sent a text message to the managers personal phone while I was on the line with him marked urgent. I never heard from him and was never able to get a hold of him at all. And I lost all everything for $89.00 credit from selling it. It wasn't that I was delinquent in payment, I already knew this and when call I expected to hear that. But to tell me that I could still get my stuff and then not answer me back?anthony l. | Overall Experience
I reserved a truck 3 weeks prior and of ay before pick up I was in store asking if my truck was there and was toyyes. When we arrived at 8am I was told the truck was not returned yet. After I told the girl to call corporate she finally told me I could go to another site. Totally unprofessional and incompetent. I was told not their fault not their truck.SHANTABRAHAM T.
El cliente no dejó un comentario.sharon C.
El cliente no dejó un comentario.Tim J.
El cliente no dejó un comentario.AMY M. | Overall Experience
El cliente no dejó un comentario.Angela H. | Overall Experience
El cliente no dejó un comentario.Anita F.
Staff were fine but don't buy a storage unitJacob E. | Overall Experience
Ted and the crew there are great to work with as we have on numerous occasionsJeff E.
The move in instructions were not clear on how checking in was required. However, the team there was very helpful and showed us everything we needed to know.Scott G. | Online Move In
The gentleman that helped us out at 7am was super nice and helpful! Great experience!Dustin B.
El cliente no dejó un comentario.Amanda W.
fast, easy, convenientKrista R.
El cliente no dejó un comentario.EARL CLIFTON L.
Customer service training. Young man in there was polite can't say the same about the young lady.DEKYRA RENE L.
El cliente no dejó un comentario.JEFFREY CHARLES S.
El cliente no dejó un comentario.Natalie M. | First Impressions
I rented the truck at 12:15 & was in the lot trying to return it by 6:10. I tried to report its return but the website from 6:15 to 6:45. Your website would not read my location. Now you have billed me an extra rental day charge when it was returned the same day. 6 hours later. I am done renting from you & your manager ain't assist me is a refund. I am beyond upset with you.STEVEN WAYNE H.
Professional, nice, and detailed. Great experience. I will use them againLISA KAY R.
The truck had the check engine oil light on. To drive straight I had to turn the wheel to about the â€œ1:30â€ position. The equipment needs work but the staff was great.THOMAS ROBERT K.
Everything was great. I did notice that some parts of the walk/drive way in front of the 10x10 outdoor storage containers had a little flooding. I am concerned about the water drainage.Marilyn T. | First Impressions
For the after hours drop off, the instructions should be given prior to the drop off as we did not realize we needed to take a picture of the odometer so we were unable to check out that way. And if they were somewhere, I missed them.NORMAN ROY B.
El cliente no dejó un comentario.DARRYL S.
El cliente no dejó un comentario.HUGH DALTON G.
El cliente no dejó un comentario.EDWARD LEROY C.
El cliente no dejó un comentario.DANA MAURINE D.
Very friendly and helpful.CLARENCE DOUGLAS H.
Easy process with online check-in and truck pick up. Staff was very personable & friendly.Erin H.
Excellent customer service! Ted was awesome, he made everything from, pick up to drop off, quick and easy.ROY ALAN T.
El cliente no dejó un comentario.Justyn T.
El cliente no dejó un comentario.CAROLINE ANN N.
The truck had a check the tire indication check light.WILLIAM A.
El cliente no dejó un comentario.PETER ALAN K.
El cliente no dejó un comentario.WENDY NEOMA N.
El cliente no dejó un comentario.iobst e. | Overall Experience
Air freshener in the trucks and vans would be a nice touch that I'm sure something all your customers would appreciate. My U-haul smelled liked someone smoked cigarettes in it before I got it. Which isn't a big deal really. But a quick spray of smell goods or sanitizing after each use once returned would be much appreciated. All in all though, I'll always come to this location as long as it's available.GARRICK LELAND B.
The young man that waited on me was very polite and helpful. I found your prices better than others in the area and the equipment was reliable. Dont know that you can do any more for the next customer. Keep up the good work.Michele L.
El cliente no dejó un comentario.KARLO OCTAVIO H.
Good service, friendly staff, good equipment, reasonably priced....BRIAN KEITH G.
Service was great and the truck was everything it could be. Cruise control on long-range trips would be appreciated but that's not something attributed to the location.GORDON DOUGLAS M.
El cliente no dejó un comentario.BAUER EDWARDS H.
El cliente no dejó un comentario.ROBERT LEE S.
El cliente no dejó un comentario.Terry F.
Great service and equipmentBRIAN KEITH G.
El cliente no dejó un comentario.Leon C.
El cliente no dejó un comentario.Jacob H.
Equipment return is too many stepsBERNARD ARTHUR B.
We had to call and switch our reservation to this location the morning of our move because the original location didn't tell us they didn't have all the equipment we ordered. We had massive difficulties with the app and our account not showing our reservation, and we were unable to use mobile pickup like we wanted.MARGARET ELIZABE F.
El cliente no dejó un comentario.MARK SAUVE L.
I was lucky enough to get a unit on the first floor. The facility is clean and very secure. Plenty of carts available to assist in move-in/move-out. I like their billing process as well. I would highly recommend this facility for storage.Jamaika H. | Overall Experience
If I had ANY problems at all and it was during business hours a staff member would be nice and helpful to a solution to my problemLEONARD ASHLEY W. | Overall Experience
El cliente no dejó un comentario.John H. | First Impressions
El cliente no dejó un comentario.ADRIANA ESMERALDA P. | First Impressions
El cliente no dejó un comentario.KRISTY CHENE D.
I would NEVER RECOMMEND Uhaul to ANY OF MY FRIENDS EVERKarry S.
Wondering why we were charged for fuel when the gas level was returned at the same level as when the truck was picked up?Kevin G.
El cliente no dejó un comentario.VIJAYAKUMAR V.
El cliente no dejó un comentario.MARK SAUVE L.
Charged for an extra gallon of gas even though we refilled prior to returnNEMAN KASS H.
El cliente no dejó un comentario.Brittany L. | First Impressions
Its spendyethan e. | First Impressions
Thank you so much for working with me during this difficult time. I appreciate the kindness I received from everyone. KellyKellyann M. | Overall Experience
Out lock was changed and we were never notifiedGennie R. | Overall Experience
The first unit I moved into had an odor. I mentioned it to the manager Ted and he not only relocated us to an adjacent unit he literally helped. I appreciated that.Ashlee J. | First Impressions
The Manager Ted Harper gave the worst customer experience I've ever had. I've had to deal with him twice and he was exactly the same each time.Jayson A. | First Impressions
El cliente no dejó un comentario.Linda G. | Overall Experience
El cliente no dejó un comentario.ALULA GETAHUN M. | First Impressions
El cliente no dejó un comentario.ROXANNE DANA G. | First Impressions
El cliente no dejó un comentario.Brent H. | Overall Experience
The manager was outstanding. They didn't have the 6x12 trailer as the person didn't return it. He provided me a truck at a discount and discounted the mileage. Made the move incredibly easy. Now that's excellent customer service!!!timothy g. | Overall Experience
Great location; super staffJanice P. | Overall Experience
El cliente no dejó un comentario.Mitchell D. | Overall Experience
This storage facility are well organized. Staff is eager to help and explain everything.sergii d. | First Impressions
Overall this was a good experience for us. ¡Gracias!SHEILA B. | Overall Experience
El cliente no dejó un comentario.Mitchell D. | First Impressions
Very easy move in and friendly staff.Analicia H. | First Impressions
El cliente no dejó un comentario.Thomas L. | Overall Experience
Great serviceJoe M. | First Impressions
Staff was amazing & facility is really niceShelby S. | First Impressions
Great service at this location! So happy with every aspect of my rental! People here are great and helpful.Janice P. | First Impressions
El cliente no dejó un comentario.Nicole S. | First Impressions
We’ll light and lots of security cameras.SHEILA B. | First Impressions
Extremely helpful staff.valorie s. | Overall Experience
I’m not sure the name of the person that was working yesterday but he went up and beyond helping us move in. Younger gentleman very very helpful.Daniel B. | Online Move In
El cliente no dejó un comentario.Brandon S. | Overall Experience
El cliente no dejó un comentario.SANDRA MARIE E. | First Impressions
El cliente no dejó un comentario.jose m. | First Impressions
Ordered a 10x20, arrived to find two separate units reserved instead of one room. Had to contact office and they moved our unit to a 7x23.James S. | Online Move In
El cliente no dejó un comentario.Susan H. | Overall Experience
Female attendant helped me open, uload small amount and lock up. Very helpful.Linda G. | First Impressions
I switched to a bigger unit. However, didn't get checked out of the smaller one, which prompted a late notice.BRIAN B. | Overall Experience
Only issue was the credit card/debit card reader and the access via the security caredBRIAN B. | First Impressions
The manager Ted and his staff are very helpful professional people. They go that extra mile to assure everything is clean and provide excellent customer service. The facility is outstanding!Walter H. | Overall Experience
Ted was extremely helpful and knowledgeable. He helped me pick out the correct size storage for my needs fast!chase u. | First Impressions
This is the nicest U Haul location I have visited. They were well stocked with supplies and the loading/unloading ramps are covered. We were given a tour of the facility and shown our unit.justin V. | First Impressions
El cliente no dejó un comentario.Kasie S. | Overall Experience
El cliente no dejó un comentario.Susan H. | First Impressions
Servicios adicionales en esta ubicación
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¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
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¡Tenemos la selección más amplia de la industria!