Customer Reviews for U-Haul Moving & Storage of South Lansing

354 comentarios

1030 Pierpont Dr   Lansing, MI 48911

(517) 882-1278

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(517) 882-1278

1030 Pierpont Dr
Lansing, MI 48911

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

There were several times in the winter that there were issues with the security passes to log in not working. The large center door didn't always close. One of the elevators was broken. Shutting down access after 10pm to the indoor facility did not match with my work hours and made access difficult. The operators at the generic/after hours number have no idea what they are doing. They could never help me.

Monica J.  |  Overall Experience 
Clasificación:
5.0

Access hours were not added until 10 pm, it is upon request and we were not notified about that.

Rahul K.  |  Overall Experience 
Clasificación:
5.0

Overall, excellent and friendly service with very good equipment. Only surprise was not receiving the promised email confirming what the final charge to my credit card would be. Not a "deal-breaker" since after later checking my account, the charge was the same as the original quote. :-)

Jock M. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICIO M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela S. 
Clasificación:
4.0

The general manager said I would get a gerund if I put fuel in the vehicle because it was on E empty when I picked it up. I haven't received the refund yet. The truck was on E, tires were low and windshield washer was low. I checked the oil and it was low also.

Kenneth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZEBADIAH A. 
Clasificación:
5.0

No issues explain situation to there but in Michigan it is legal so they didnt see it as much of a problem but advised us to call corporate.

Alexis E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor B. 
Clasificación:
5.0

El cliente no dejó un comentario.

IBRAIN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

natalie M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Natalie M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID J. 
Clasificación:
1.0

The guy told us that we had the U-Haul for 24 hours. He calls at 11 am and says it has to be. Back by 1145 pm we got charged 20 extra bucks when we were told different. They also charged us for a trailer the miles that wd didn't even get.

Kara C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donyea S. 
Clasificación:
5.0

El cliente no dejó un comentario.

slueiman H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen T. 
Clasificación:
4.0

Dameon was very friendly and helpful

Adam C. 
Clasificación:
5.0

Destiny was very helpful!

Justyn T. 
Clasificación:
5.0

Staff was fantastic. Super helpful.

Keith P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Amber B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Maria H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve K. 
Clasificación:
5.0

Very helpful

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE W. 
Clasificación:
3.0

El cliente no dejó un comentario.

larry T. 
Clasificación:
5.0

Had final charge snafu, but I called and Destiny took care of it and refunded me the difference. Not her fault as the program put in more miles than I had traveled.

Justin O. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRIE K. 
Clasificación:
4.0

Everything was fine!

David E. 
Clasificación:
4.0

El cliente no dejó un comentario.

regina J. 
Clasificación:
5.0

Great experience with Destiny your manager at the south Lansing location. Professional with good interpersonal skills. I suggest you keep her on your staff!

jim T. 
Clasificación:
2.0

I had to hook up the trailer myself because a young lady with 3 days experience was left there alone on a Saturday morning. It also took more than 20 minutes for her to complete the check in because of software problems or lack of employee training. When I returned 5 hours later a young man was there alone and said that he did not have time to unhook the trailer because he busy with other things. The only good thing was the trailer was in good shape. This was the worst experience I have had ever at a UHaul facility. I paid $40 to rent a trailer and received no service.

Steven B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Maxwell D. 
Clasificación:
3.0

On-site team was wonderful, kind, and helpful! Facilities and truck average to below average from locations I've used in the past.

Jacklyn A. 
Clasificación:
4.0

My Move out Date was March 3/10/2022

Cheryl H.  |  Overall Experience 
Clasificación:
2.0

I was honestly behind and was surprised that after 4 months or so, they were willing to work with me. I was never able to reach the store manager after multiple failed attempts. One of the representatives sent a text message to the managers personal phone while I was on the line with him marked urgent. I never heard from him and was never able to get a hold of him at all. And I lost all everything for $89.00 credit from selling it. It wasn't that I was delinquent in payment, I already knew this and when call I expected to hear that. But to tell me that I could still get my stuff and then not answer me back?

anthony l.  |  Overall Experience 
Clasificación:
1.0

I reserved a truck 3 weeks prior and of ay before pick up I was in store asking if my truck was there and was toyyes. When we arrived at 8am I was told the truck was not returned yet. After I told the girl to call corporate she finally told me I could go to another site. Totally unprofessional and incompetent. I was told not their fault not their truck.

SHANTABRAHAM T. 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Tim J. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita F. 
Clasificación:
1.0

Staff were fine but don't buy a storage unit

Jacob E.  |  Overall Experience 
Clasificación:
5.0

Ted and the crew there are great to work with as we have on numerous occasions

Jeff E. 
Clasificación:
5.0

The move in instructions were not clear on how checking in was required. However, the team there was very helpful and showed us everything we needed to know.

Scott G.  |  Online Move In 
Clasificación:
5.0

The gentleman that helped us out at 7am was super nice and helpful! Great experience!

Dustin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda W. 
Clasificación:
5.0

fast, easy, convenient

Krista R. 
Clasificación:
5.0

El cliente no dejó un comentario.

EARL CLIFTON L. 
Clasificación:
3.0

Customer service training. Young man in there was polite can't say the same about the young lady.

DEKYRA RENE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY CHARLES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie M.  |  First Impressions 
Clasificación:
1.0

I rented the truck at 12:15 & was in the lot trying to return it by 6:10. I tried to report its return but the website from 6:15 to 6:45. Your website would not read my location. Now you have billed me an extra rental day charge when it was returned the same day. 6 hours later. I am done renting from you & your manager ain't assist me is a refund. I am beyond upset with you.

STEVEN WAYNE H. 
Clasificación:
5.0

Professional, nice, and detailed. Great experience. I will use them again

LISA KAY R. 
Clasificación:
4.0

The truck had the check engine oil light on. To drive straight I had to turn the wheel to about the “1:30” position. The equipment needs work but the staff was great.

THOMAS ROBERT K. 
Clasificación:
5.0

Everything was great. I did notice that some parts of the walk/drive way in front of the 10x10 outdoor storage containers had a little flooding. I am concerned about the water drainage.

Marilyn T.  |  First Impressions 
Clasificación:
5.0

For the after hours drop off, the instructions should be given prior to the drop off as we did not realize we needed to take a picture of the odometer so we were unable to check out that way. And if they were somewhere, I missed them.

NORMAN ROY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DARRYL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HUGH DALTON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD LEROY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANA MAURINE D. 
Clasificación:
5.0

Very friendly and helpful.

CLARENCE DOUGLAS H. 
Clasificación:
5.0

Easy process with online check-in and truck pick up. Staff was very personable & friendly.

Erin H. 
Clasificación:
5.0

Excellent customer service! Ted was awesome, he made everything from, pick up to drop off, quick and easy.

ROY ALAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justyn T. 
Clasificación:
4.0

El cliente no dejó un comentario.

CAROLINE ANN N. 
Clasificación:
5.0

The truck had a check the tire indication check light.

WILLIAM A. 
Clasificación:
4.0

El cliente no dejó un comentario.

PETER ALAN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

WENDY NEOMA N. 
Clasificación:
4.0

El cliente no dejó un comentario.

iobst e.  |  Overall Experience 
Clasificación:
5.0

Air freshener in the trucks and vans would be a nice touch that I'm sure something all your customers would appreciate. My U-haul smelled liked someone smoked cigarettes in it before I got it. Which isn't a big deal really. But a quick spray of smell goods or sanitizing after each use once returned would be much appreciated. All in all though, I'll always come to this location as long as it's available.

GARRICK LELAND B. 
Clasificación:
4.0

The young man that waited on me was very polite and helpful. I found your prices better than others in the area and the equipment was reliable. Dont know that you can do any more for the next customer. Keep up the good work.

Michele L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARLO OCTAVIO H. 
Clasificación:
5.0

Good service, friendly staff, good equipment, reasonably priced....

BRIAN KEITH G. 
Clasificación:
5.0

Service was great and the truck was everything it could be. Cruise control on long-range trips would be appreciated but that's not something attributed to the location.

GORDON DOUGLAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BAUER EDWARDS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT LEE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry F. 
Clasificación:
5.0

Great service and equipment

BRIAN KEITH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob H. 
Clasificación:
5.0

Equipment return is too many steps

BERNARD ARTHUR B. 
Clasificación:
4.0

We had to call and switch our reservation to this location the morning of our move because the original location didn't tell us they didn't have all the equipment we ordered. We had massive difficulties with the app and our account not showing our reservation, and we were unable to use mobile pickup like we wanted.

MARGARET ELIZABE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK SAUVE L. 
Clasificación:
5.0

I was lucky enough to get a unit on the first floor. The facility is clean and very secure. Plenty of carts available to assist in move-in/move-out. I like their billing process as well. I would highly recommend this facility for storage.

Jamaika H.  |  Overall Experience 
Clasificación:
5.0

If I had ANY problems at all and it was during business hours a staff member would be nice and helpful to a solution to my problem

LEONARD ASHLEY W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIANA ESMERALDA P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KRISTY CHENE D. 
Clasificación:
1.0

I would NEVER RECOMMEND Uhaul to ANY OF MY FRIENDS EVER

Karry S. 
Clasificación:
4.0

Wondering why we were charged for fuel when the gas level was returned at the same level as when the truck was picked up?

Kevin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIJAYAKUMAR V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK SAUVE L. 
Clasificación:
3.0

Charged for an extra gallon of gas even though we refilled prior to return

NEMAN KASS H. 
Clasificación:
5.0

Nothing! Staff were courteous and friendly, van exceeded my expectations.

Conan H. 
Clasificación:
5.0

Tell Winchester location to contact the Lansing location to see how to do it right.

Pam B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daren W. 
Clasificación:
5.0

They were quick and efficient with my reservation and had everything ready to go by the time I arrived for pick up

GENEVA BETH L. 
Clasificación:
1.0

First off we requested a 20' but they gave us a 26'. Not a huge deal but we did not want such a large one because we do not like driving large vehicles. Secondly they didn't supply the Dolly we requested. And still charged us for it. Thirdly the uhaul was dirty and could hardly see out the windshield. Lastly we were told to drop the uhaul off before 7 am. We ended up dropping it off at 1am in the morning. We dropped it off in the exact spot we picked it up from and put the key in the drop box. A little after 7 am I get a nasty call from someone there asking me why we didn't return the truck. I was like we did, check your parking lot. Then they are like Oh never mind and hung up. Save your self the trouble and go somewhere else.

ASHLEY NICOLE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan F. 
Clasificación:
4.0

The person helping us check-in and out was very personable and helpful.

JOHN CLAYTON W. 
Clasificación:
5.0

Its spendy

ethan e.  |  First Impressions 
Clasificación:
5.0

Thank you so much for working with me during this difficult time. I appreciate the kindness I received from everyone. Kelly

Kellyann M.  |  Overall Experience 
Clasificación:
5.0

Customer service is very important. The manager at this location gave me a better rate, with out me asking. He was extremely helpful, and U-Haul better understand employees like this are hard to come by....do everything to keep this guy.

PATRICK ALLEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

eric D. 
Clasificación:
5.0

Nada

lynn K. 
Clasificación:
4.0

Out lock was changed and we were never notified

Gennie R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

arlan T. 
Clasificación:
3.0

El cliente no dejó un comentario.

arlan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA KAY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

FLINT PETER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK SAUVE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES PATRICK L. 
Clasificación:
5.0

The first unit I moved into had an odor. I mentioned it to the manager Ted and he not only relocated us to an adjacent unit he literally helped. I appreciated that.

Ashlee J.  |  First Impressions 
Clasificación:
5.0

Super helpful and friendly staff.

JES DYLAN G. 
Clasificación:
5.0

Please upgrade to new(er) trucks. The ones in stock are showing there age pretty bad.

JEREMY G. 
Clasificación:
2.0

Even though I made my reservation through the website to pick up a 5x8 trailer here and had an email confirming it, when I got there they didn't have one. They then transferred my reservation to another location which supposedly had one, when we got there we were told they didn't have one. He was under the impression that our reservation was a one way but it wasn't and my confirmation never said it was. After a lot of back and forth, he all of a sudden had a 5x8 trailor.

Thomas K. 
Clasificación:
1.0

The Manager Ted Harper gave the worst customer experience I've ever had. I've had to deal with him twice and he was exactly the same each time.

Jayson A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALULA GETAHUN M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ROXANNE DANA G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent H.  |  Overall Experience 
Clasificación:
5.0

The manager was outstanding. They didn't have the 6x12 trailer as the person didn't return it. He provided me a truck at a discount and discounted the mileage. Made the move incredibly easy. Now that's excellent customer service!!!

timothy g.  |  Overall Experience 
Clasificación:
5.0

Great location; super staff

Janice P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell D.  |  Overall Experience 
Clasificación:
5.0

This storage facility are well organized. Staff is eager to help and explain everything.

sergii d.  |  First Impressions 
Clasificación:
5.0

Overall this was a good experience for us. ¡Gracias!

SHEILA B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell D.  |  First Impressions 
Clasificación:
5.0

Very easy move in and friendly staff.

Analicia H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas L.  |  Overall Experience 
Clasificación:
5.0

Great service

Joe M.  |  First Impressions 
Clasificación:
5.0

Staff was amazing & facility is really nice

Shelby S.  |  First Impressions 
Clasificación:
5.0

Great service at this location! So happy with every aspect of my rental! People here are great and helpful.

Janice P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole S.  |  First Impressions 
Clasificación:
4.0

We’ll light and lots of security cameras.

SHEILA B.  |  First Impressions 
Clasificación:
5.0

Extremely helpful staff.

valorie s.  |  Overall Experience 
Clasificación:
5.0

I’m not sure the name of the person that was working yesterday but he went up and beyond helping us move in. Younger gentleman very very helpful.

Daniel B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA MARIE E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jose m.  |  First Impressions 
Clasificación:
2.0

Ordered a 10x20, arrived to find two separate units reserved instead of one room. Had to contact office and they moved our unit to a 7x23.

James S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan H.  |  Overall Experience 
Clasificación:
5.0

Female attendant helped me open, uload small amount and lock up. Very helpful.

Linda G.  |  First Impressions 
Clasificación:
4.0

I switched to a bigger unit. However, didn't get checked out of the smaller one, which prompted a late notice.

BRIAN B.  |  Overall Experience 
Clasificación:
4.0

Only issue was the credit card/debit card reader and the access via the security cared

BRIAN B.  |  First Impressions 
Clasificación:
5.0

The manager Ted and his staff are very helpful professional people. They go that extra mile to assure everything is clean and provide excellent customer service. The facility is outstanding!

Walter H.  |  Overall Experience 
Clasificación:
5.0

Ted was extremely helpful and knowledgeable. He helped me pick out the correct size storage for my needs fast!

chase u.  |  First Impressions 
Clasificación:
5.0

This is the nicest U Haul location I have visited. They were well stocked with supplies and the loading/unloading ramps are covered. We were given a tour of the facility and shown our unit.

justin V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kasie S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan H.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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