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Reginald WCustomer Reviews for U-Haul Moving & Storage of South High Point
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Every aspect was top-notch. They were very professional and went above the call of duty!
JEAN CI was a little concerned when I got a call a day after I returned the trailer from the facility I dropped it off at asking when I would return the trailer. I didn’t hear anything else about it so I assume they figured out where they put it
Bud WGreat experience with this location! Everyone is friendly, helpful and knowledgeable.
MEGAN J | First ImpressionsI needed a truck and a storage unit in a moment’s notice. I found the availability online, but didn’t have time to do much other than read the Quick Start manual. I assumed the truck was in Good condition and had been checked by U-HAUL staff for safety. I checked the gas gauge and knew I had to at least refill it or be charged. Unfortunately I did a quick calculation of expense, and thought the cost would be around $20, plus almost a dollar a mile for gas. I estimated about 30-50 miles/$50. The charge on my account was almost $230!!! I checked my account right after I turned it in. I didn’t think the insurance was $130? I don’t remember her mentioning the price of the insurance. $117, I thought that was the whole price.
Carrie ERented a dolly for the day as I had multiple cars to move and told the guy it would be after closing when I brought it back. He said someone else needed it by 8am the next morning so as long as I had it back by then it would be fine. I had it back before the time I told him I should have it back but apparently he set the time to their closing time so I was charged double. Sent feedback to U-Haul about this during return check in and was told they would get back to me but haven’t heard from them. Highly unsatisfied with the nonexistent customer service especially from a company this big.
Phillip SThe storage facility is great but what makes this location special is the staff. I have used this location multiple times for truck rental as well as storage and the folks that work there are so genuinely friendly. I wish everyone dealt with customers like they do!!!
Kimberly T | Overall ExperienceThe staff at this location are very kind and helpful. Everyone does an amazing job. Thank you for all you have done for us. We truly appreicate you.
mary k | Overall ExperienceToya at the location was really pleasant and helpful. Will use again!
Wynette SDon’t tell a customer it’s okay to wait until next day because of weather to return equipment with no charge if your going to charge them anyway
Alicia BFREE PIZZA WITH RENTAL BE GRATE‼️ YA✔️👌☝️💪
CHRISTOPHER HBoth associates were absolutely the best I actually was running behind and they set me up with a new reservation and I was still able move the items I needed to
Jeremy VGoing through a really tough time in life right now and this location is home to some of the most human customer facing employees I've encountered. Everyone I interacted with treated me with compassion and respect. When I informed them of my situation they almost bent over backwards to help us out. I'm no wordsmith to make this review even more glowing, but I thank everyone at this location from the bottom of my heart for their help and service.
DAVID C | First ImpressionsThe van smelled of smoke and the female employee was short tempered and rude to everyone including myself
Kim SStaff was off tha hook with customer service skills. 👏
Timothy w | Overall ExperienceStill haven't received an e-mail with the final bill.
Dwight SThey were very helpful and made sure I had what I needed they made sure everything worked for my good
Cheryl SNever received my refund
Natasha SThe staff was very helpful especially the young guy name Terrance T. He went over and beyond his duties to accommodate us at the last minute. I'm very pleased with the outcome.
TOBIAS A | First ImpressionsFast, friendly service. Easy rental!
Joseph RA woman employee was helpful, but the rest of them were sitting around and lacked any understanding of customer service.
Mike WI do not see a need for improvement. This place is always easy to pick up and drop off. The trucks are always clean and in good condition. I would highly recommend them.
John LI love that it’s more safer and secure.
MARKITA T | First ImpressionsI was impressed with how quickly and smooth the process went!
NANCY S | First ImpressionsI have to say that I have been storing my things in a unit there for almost 2 years and I have worked with Uhaul for a few years now getting trucks for work and Kelly from the store on Trinity Street in High Point is the best person I’ve ever met in my entire life she is the most friendliest, loving person she would do anything she can’t help anybody And she deserves the biggest raise in the world because she is an exceptional person. Her customer service is through roof from a scale of one to 10 she is off the Richter scale because she is amazing so I would recommend Uhaul to anyone and everyone!!!
BRANDIE H | First ImpressionsThe gentleman that helped us was great. Kudos young man.
Dan TExcellent Services. The only thing is that the tire pressure gauge is not working properly since all tires are at the correct pressure but the truck keeps saying it has a fault. so it should be fixe to be on the safe side.
Jose NI've been using U-Haul for many years I just spent thousands of dollars relocating renting trucks 7 months of storage. I moved out of my storage 2 days after the monthly payments U-Haul does not prorate that is a rip off. I rented the truck I had nothing but problems with the app the app did not work to check back in I had to sit in the cold 10° waiting for U-Haul to resolve which this is the next day after I've returned the truck I still do not have a bill. I will not be using U-Haul again for any moving or storage means. I feel as a long time customer I should have been given a prorate considering I just spent thousands of dollars moving and storing my items. I'm done with U-Haul do you not contact me again I don't want to hear from anyone at U-Haul except my final bill which better not be a rip-off.
lawrence c | Overall ExperienceNo complaints. never had an issue.
Ostap D | Overall ExperienceI moved out of my 3 storage units after a year due to the completion of a new home build. During this year, I have came to known Terrance, Latoya and YaYa (Jamal) pretty well. Always respectful. Always attentive. Always courteous. You have the right people in the right position. I’ve seen their interaction with customers firsthand. Quality people!
Thomas C | Overall ExperienceExcellent customer service in the store.
David RGreat customer service! Terrance, Yolanda and YaYa are the best! Very courteous and respectful.
Thomas CLove uhaul they gave us an amazing deal in so we didn't have to lose anything and haven't even worried about anything since. Easy pay methods great value wonderful office that sends email confirmation for every payment.
DANIEL B | First ImpressionsNothing to improve. Terrance (Thomas, I believe) was fantastic to work with and super helpful! He made our experience great!
MICHAEL NThe low pressure tire light kept coming on making me stop multiple times to make sure I wasn’t getting a flat tire. This was very aggravating
Dana MI wanted to thank the ladies that works the day shift they have been a TRUE BLESSING to me & have wonderful SPIRITS. MAY GOD BLESS YOU ALL AND MAY YOUR 2024 & BEYOND BE BLESS BY THE BEST.
LaAciea M | Overall ExperienceWill never use UHaul again!!!
rosemary hTerrific Customer Service experience I will definitely recommend anyone in this facility....
emilio m | Overall ExperienceTruck had no gas in it when I picked it up, check engine light was on when I picked it up, abs light came on while I was driving and said service advance trac, the rear end of the truck started to come around on me, and the alignment/steering wheel was out of alignment.
Shawn EProbably not their fault but the unit size I reserved was not available when we showed up. Quickly found a smaller alternative.
Adam H | First ImpressionsWas very clean and accessible
Bryant G | Overall ExperienceThe worst moving experience ever, nearly everything in our box was damaged including my vacuum which was broken in HALF. There was nothing gentle or soft in the treatment of our goods per their advertisement. There were enough pads in the box to have cushioned everything but it looked like it was shaken like a snow globe. HORRIBLE HORRIBLE HORRIBLE
Linda SReally nice place, very helpful, quick, and engaging staff.
Jeffrey CGreat cx service.
KEONA PMake sure that the back of the truck is clean from last customer before sending it out and the truck doesn't leak
Ronald NVery friendly love the staff and Latoya was so helpful.
CANDICE B | First ImpressionsI ordered the truck, 2 furniture dollies and a handtruck. The only thing that was available was the truck. The other items were not available and could not be found at any other location. It made things very difficult for us to move. We finally bought the items that we needed which cost a lot more than we had budgeted with uhaul. Disappointing item rental and service
Donna BI followed the app’s instructions, but it did not mention the additional steps I needed to take to return the truck. Had I not gone in and spoken with the attendant, I would not have known to drive the truck under the canopy. Also, I don’t understand why I was charged for gas when I put gas in it (more than what I used). Pretty underhanded, if you ask me. And the truck was very old and used up. The gear shift was very hard to use.
Chase TI've always enjoyed this uhaul and the people there. Before I rented a truck I had a storage unit and it was always clean inside at my unit. If I ever needed anything the folks there was nice and always helped. But I did have one issue with you app that I used to try to get my truck at 6 and that was it couldn't get my location right. I was at the right place but the app told me I wasn't. Other than that one thing I think the uhaul where I got the truck and had my unit was awesome!
Sonia BThe staff was extremely helpful and polite. They know their products and were a great help.
ALAN Heverything was great i was a little early but the lady helping me was very frerindly and took care of me
Harold DMay be back hope to get cheaper price…see you sometime in Dec…2023.
THOMAS S | Overall ExperienceNo improvements needed. Prompt and friendly service.
Marc AOver priced for a few hours
Conswella CThe truck was making noise and was not safe to drive
Carlos RThe staff were amazing, the facility always clean and well lite. For the ability to be so large, they maintained it so well! They are great! I live in Winston Salem but use this High Point location.
DaShawn A | Overall ExperienceFeels designed for corporate storage with a confusing layout, weird hours and regular sized residential style doors for loading/unloading. I did not keep the storage unit. Do not recommend.
Jennifer H | Overall ExperienceHours should be better represented online. This is NOT a 24 hour facility. Closes at 10 mon-sat, and is only open 9am-3pm on Sundays. ..
Jennifer H | First ImpressionsHuge and well lit for after dark drop off.
MARK DBe careful your the belongings. This guys may take it.
Binod PGood personal
ahmed hThis is the second time I've used this location for renting a truck and I have been super pleased! Because of the subpar experiences I've had at other locations in the state, I usually dread having to rent a uhaul truck. This location has changed my mind! Everyone has been super helpful and customer focused! Rare to find these days. Keep up the good work!
Jennifer KExcellent customer service
Nicole BThe return was quick and easy. The gentleman was extremely friendly.
JOE BI want to give special recognition to Joe for his excellent service and attentiveness to me and my experience. Great job!!
Margaret GThe 24 hr storage access was very nice and convenient. The staff were friendly and very helpful. If I need any storage I would store with Uhaul again for sure!
Oleda B | Overall ExperienceGreat customer service! No problems at all
THOMAS A | Overall ExperienceWas a bit disappointed with how the lady handled my closing process for my storage unit. She didn’t make note or anything on my unit and almost cause your company to charge me for a unit i turned in that morning. She never processed my closure which required me to call customer service to take care of that issue.
Elishia L | Overall ExperienceTerrance was absolutely amazing, professional, and very helpful.
Christpher SA little too pricey but overall good
JERMAINE C | Overall ExperienceThe young lady that assisted me had excellent customer service skills, and the gentleman that received the rental when I returned it were very good too. Will definitely use them again.
Robert MI would rate it above average but before I moved my stuff in the storage it had roaches crawling everywhere!...that is not good!..and I really don't want roaches in my stuff at all!...staff was friendly, knowledgeable and prices is good I would recommend it to people but not with critters everywhere no!..probably a different location other than Trinity ave in High Point..thank you!
Arlene L | Overall ExperienceImprovement: More vans needed
Cedric BThe two women that wanted on me were very very nice one black an one white that were so nice…
THOMAS S | First ImpressionsEverything went good the customer service was great I brought the truck back in good condition and everything was excellent I would recommend U-Haul to anybody thank you James
James WTreated great by the staff. Like the facilities!
Riley P | First ImpressionsContinue to provide excellent customer service as the morning crew did on Saturday morning .
howard cThe lady said "these are new trucks, please don't smoke in it" As soon as I got in I saw ashes in the door handle and on the door
Michael NAll of the staff are amazing! I prefer this location.
Serelda H | First ImpressionsWe will use this facility every year for our High Point student due to excellent service and facilities!
Susan N | Overall ExperienceStaff is friendly and helpful.
Mark R | Overall ExperienceNo complains and great service..
Trevor A | Overall ExperienceThank you U-Haul as always I have been a long time dedicated customer and I am never dissatisfied. Thank you thank you thank you. Please keep up the good work.
Veleicka J | First ImpressionsVery easy and informative
Benjamin H | First ImpressionsReally nice people to deal with I've made some friends
keith l | Overall ExperienceYou guys help my moving experience with ease. It was very convenient being able to rent a truck and using the storage units. I had intentions on using the truck only but I switched my storage to you guys and saved more money. This place is clean and well organized. Thank you to the folks at the Trinity street location you were awesome!!
christina a | Overall ExperienceWe maintained this storage rental for 3 years and are very happy with our experience. The facility was always clean and well maintained, well lite and the staff always friendly. The ramps for loading and unloading were a plus and we always felt that our stuff was secured and safe at this location. Would use again and recommend to others for their storage needs!
Thomas O | Overall ExperienceYes I would like to Thank Mr Joe and his son ya ya and boo boo for there hospitality. They made sure everything was right and got me what I needed thank you.
Kenya S | Overall ExperienceThe office staff seemed to be totally unaware that I had an active storage locker reservation open, butchery were able to get me fixed up with the right sort of unit in the end
Christopher M | First ImpressionsSo clean and maintained in an upscale fashion. Also very reasonably priced.
jina v | First ImpressionsStaff was always friendly and accommodating. Joe Sean, Tyrese, LaToya were always great to work with. Jermol who processed my move-out was very efficient. Though i dont remember all of the names, there were others over my years of renting that were very nice and helpful.
Rosa B | Overall ExperienceMy stuff got soak from something and the insurance company don't want to pay for the stuff I had to throw away, they are the worst, don't but the insurance and don't expect them to not steal your stuff.🖕
Sharon B | Overall ExperienceThis u-haul facility continued to claim they were calling me nonstop to update me on what each step of their process after the uhal truck i rented needing to be towed, THEY NEVER ONCE CALLED THE 2 NUMBERs ON MY ACCOUNT. Once the tow truck company came and got the vehicle I was no longer at the vehicle so I wasn't even made aware of where the vehicle was going to be so I can get any of my things out of it it took me 3 months to figure out where the truck was just so I was able to go to the tow company and gather my items out of the truck. The day I found out where the truck was I went there together my items that day and the following day as I walked into the towyard to once again gather some of my items there was a medical emergency that resulted in one of the Employees who were on call and working at the Tow yard Ended up passing away within 30 minutes of a heart attack of me being there so I wasn't able to gather any of my items out of the vehicle on day 2 of me knowing where it was at 1 day 3 the vehicle was towed back to the u-haul facility without my knowledge. Once again it took An extreme amount of phone calls, going up to the storage place that I rented the truck from, As well as going to the Tow company multiple times, and calling sheriff's department trying to figure out where the truck is so I can gather the rest of my items taking About 5 weeks. Still I have not received one phone call from u-haul telling me what is going on or how I'm able to do get myself where I have to go what do I have to do nothing not 1 phone call and I had an emergency number on file as well as my own cell phone and my mailing address. Now at this point it's been 5 months since the uhal truck needed to get towed, I go and listen to my voicemails for that day and there's a voicemail from u-haul telling me that I have a storage locker at the place that I rented the u-haul truck from originally also that there's been no lock on what uhal claimed to be my storage unit Without me ever opening a storage locker with u-haul in my life never signing paperwork for opening the storage locker never getting a phone call about this storage locker until 3 months later telling me by storage locker bill is 3 months past due That they were putting a lock on it and I would not be able to enter the storage locker until that bill was paid and that bill amounted to almost $900. Once I was able to get into the storage unit i was given less than 24 hours to empty out a storage locker containing my items from an entire 20ft Box truck that workers at uhal Emptied out the u-haul truck and put all my stuff in a storage locker and 95% of my stuff that I know was in the truck was not in the locker Which is most likely the reason they gave me less than 24 hours to get my stuff out of the locker before I noticed what was missing. And then 3 months after that was all said and done you all decided to call me and tell me that I owe them $10000 from renting the u-haul truck that I've never return the same truck that I talked about above. Never again will I ever go to Au haul place or even one of the knock off u-haul places to get any type of rental anything Nor will I ever send anybody including my worst enemy to get anything from uhal we are ALL going to Penske from now on
Racheal C | Overall ExperienceWhen we arrived, we were greeted and welcomed to the facility. We sat down and talked about the storage spot we had. They done the best to make sure that we had what we needed. Great people to deal with!
Kwasavion W | First ImpressionsStaff is helpful and courteous. The restroom frequently is very unclean and out of tissue or paper towels. Need a few more FLAT carts with NO mattress railings when multiple people are there.
Robin P | Overall ExperienceSuper, super nice staff - helped my out in a tight situation when I needed extra storage. Would recommend this facility to anyone in the High Point, Winston, or Greensboro area. I used the indoor climate controlled units on the second floor - I thought it’d be a hassle, but there’s a giant elevator and free moving trolleys so it was a breeze. Thank you!
Matthew B | Overall ExperienceThe staff at that location has been stellar. I have had a few weeks of horrible customer service so I was blessed that your staff was so helpful and accommodating to me and my needs. I will most definitely continue to be a customer at that location
Joseph R | First ImpressionsKelly is great
Brandon S | Overall ExperienceThe staff was very helpful and knowledgeable. It was completed in a timely fashion.
Tangelia M | First ImpressionsGreat staff and great communication!
Makisha B | Overall ExperienceROACH INFESTATION! ROACH INFESTATION! INSURANCE YOU PAY FOR DOES NOT COVER THAT SO UNLESS YOU ALREADY HAVE ROACHES DON'T STORE YOUR BELONGINGS THERE!!!!!
April D | Overall ExperienceMove out was May 1st though….and they never replied to email.
Sonya T | Overall ExperienceGreat place and convenient for college students and more. The staff are so very helpful and the units are SUPER CLEAN. Very nice!
Jennifer S | Online Move InThanks for the service and looking forward to receiving the first month free as advertised
Trevor A | Online Move InYour staff that’s there was well understanding and got on top my issues within 24 hours, I couldn’t ask for more. The last lady took my money and my storage room was sold
SHEREE P | Overall ExperienceAbsolutely the friendliest staff on the planet. Could not ask for any better!!!!
KIMBERLY T | Overall ExperienceVery helpful staff and fast move in. Thanks.
Spencer G | First ImpressionsThe representatives were very pleasant and courteous!
TANYA R | Overall ExperienceOverall this is a good facility. The only issues are the late fee is way too high for being a day late and I don’t like the fact of the auto withdrawal without me knowing..
JEANETTE A | Overall ExperienceI want to give praise to Terrance Thomas and Tonya. They went above and beyond. Thank yall for all that you done.
sonja c | Overall ExperienceThe staff here are very friendly and eager to help , from me walking into the door to rent a uhaul truck , and bri going my things back to rent a storage unit I felt very taken care of and like I was in good hands .
Mohagany B | Overall ExperienceU-Haul made my moving experience great..
Sonya D | First ImpressionsThe staff is very professional. I had a truly pleasurable experience.
Shirley W | First ImpressionsA truly impressive storage facility. Clean, well organized and rentals at a reasonable price. My only minor gripe is the map of the facility from the Internet was buggy. So it didn't function smoothly. Otherwise, it is an all 5 star experience! :-)
Richard F | Online Move InI have no complaints since Nicole has been there. Everyone there is very helpful. Thank you so much for all you guys do😊
Crystal M | First ImpressionsThe people were very helpful upon returning the truck
TANYA R | First ImpressionsNicole, at the Trinity St. store in High Point, has a very professional attitude. She's great and she has great customer service skills. Thanks Nicole Deborha Stephens. Unit 1286
Deborha S | Overall ExperienceY’all are garbage
Jennifer W | Overall ExperienceIn use to 24 storage but this closed at certain hours so i had to go without lot things i needed
Tammera G | Overall ExperienceThe storage facility was always dirty. The bathrooms as well. No soap to wash hands. I saw a live roach when I moved in. The unit next to mine when I vacated was not emptied. Prior tenants left stuff behind. It waa not dealt with. Employee does not care about job. Just her boyfriend who hung around. Very unprofessional
donna m | Overall ExperienceTerrance was a super person to work with! Very helpful and very friendly. The only concern I have that I brought up with Nicole is the lack of moving carts. We had the only two available in the facility. It took us several hours to unload a 26 ft truck and our units were upstairs and the furthest from the elevator. Others in the facility could not secure a cart and had to move their items one item at a time. This will NOT work when I make the decision to terminate my rental agreement. I have large pieces of furniture and carrying them that far is not an option.
Thomas C | Overall ExperienceNothing like what rentals used to be when I was a property manager.
Cindy W | Overall ExperienceThere should be an access ramp on side accessible to vans and trucks
Cesar F | First ImpressionsThe facility and staff were above excellent.
Douglas G | Overall ExperienceMy move out date that you are using is in correct my move out date was June 6, 2022. It was the day I signed the lease to my new place. The unit was empty and cleaned out completely. I even told the person at the desk that day as I was picking up the uhaul truck that I was moving out of my unit. Don’t know who dropped the ball on y’all’s end but sending me notices to pay a bill for rent that I have been loved out of and also sending letters to my mother whom is not On the rental agreement is probably against the law and I will inform her to check into that as well. And after months of text messages and notices and phone calls, hopefully it is corrected and we will not be bothered by uhaul any longer for payment of a storage unit that has been moved out of for months already. That unit was rented u set my name Robert Jolicoeur, my mother Patricia merely paid a month of the rent for me and you all took it on your self to reach out to someone pertaining to a bill that’s wasn’t really a bill at all. But y’all took it upon yourselves to contact someone and speak to them about my bill and that I know is illegal. You will be hearing about this further once I contact the lawyer.
Robert J | Overall ExperienceGreat facility! Very clean, well lite. The restroom was clean. Like the indoor loading zone but on the far left side the trucks are lower than the dock; was under the impression it was the same level. The center and far right are fine. Paying $69.95 for 5x10; be nice if you would offer discounts if people had to lease two 5x10s. The 5x10 price was equivalent of another local storage but the other facility was outside so your indoor was a great perk
Mike K | First ImpressionsI will keep this uhaul facility in mind for future needs & would refer to anyone. 💯💯💯
Eric B | Overall ExperienceI was under the impression i could turn my truck in early because of unforseen things on my end. Upon arrival it was the complete opposite resulting in an extra day charge for myself. When i was finally able to make it, someone was using my storage unit (still doesn't make sense how they even had access). They told me I had to pack my things in around someone elses items. I was charged the fee of a whole new truck at the end of it all. Still waiting to see if I can dispute the charge as it does not seem right considering the many inconveniences.
Maurice L | First ImpressionsI would definitely use the U-hail service again. It was convenient, and the rates were comparable. The only issue I had was with billing. After I had setup auto bill pay a payment didn't go through-resulting in a late fee and a warning. Blamed on my bank, but there was no reason my card should've been declined. I had to spend a length of time with a rep that didn't work at the facility to get the late fee removed and adjusted. Thankfully, everything was fixed, just a bare, when I had taken the time to get things setup.
FREDDIE A | Overall ExperienceGreat customer service. A couple of employees had face or lip piercing which is a negative but everyone was nice to me.
JAMES S | Overall ExperienceAgent was knowledgeable, efficient and knew what he was doing.
Ella B | First ImpressionsEveryone was great except Nicole. Maybe you should just allow everyone else to be customer facing and you do back end work.
Lindsey M | Overall ExperienceThe unit was so dirty and I couldn’t move in because it was so dirty
Amani M | Online Move InThe “check in” process is a bit laborious. Redundant questions
Phillip H | First ImpressionsVery convenient and the people were very helpful and friendly.
Christina C | Overall ExperienceAlways friendly
joviah b | Overall ExperienceMy storage was sold due to failure to communicate after I communicated with the facility and all they could offer me was an apology. Customer service was good when someone was available…don’t call because you probably won’t get an answer. Overall I ended up disappointed hurt and heartbroken over this whole ordeal.
Natasha I | Overall ExperienceStaff was super friendly and helpful went above and beyond to assist
joviah b | First ImpressionsQuick easy service, got my unit and everything went smoothly. Easy process, and friendly helpful staff.
MATTHEW Y | First ImpressionsManager was super helpful and professional, and the facility was the cleanest storage I've ever seen.
Mac B | First ImpressionsBay doors need repairs, 2 of 3 were broken and unusable. Delivery truck would not fit in the one door that works. Loading dock needs a ramp for carts or ADA instead of just steps. Site needs more flat carts on hand. Staff was friendly and knowledgeable about the site but you must go inside the front office for all help.
Earlene D | First ImpressionsGreat place and very nice and clean.
Jobie D | Online Move InAll 3 representatives were more than helpful!
Teresa H | First ImpressionsWe had more than one unit. All of our belongings in one of the units was stolen. The manager, Nicole, was not helpful. If fact, it is very hard to get anyone to actually answer the phone there. We also kept getting late notices almost a month after moving out of the units. Again, we could rarely get in touch with anyone there, and I had to speak with someone on the 800 line to report it. Them not walking units is how our belongings were stolen. The insurance is also a joke. They said it was not covered because no evidence of forced entry and there was not video of the hallways.
Tori C | Overall Experiencethe lady that helped us had an attitude and told us they didn’t have any more available units so she gave us two new ones but one of them had a lock on it. We then had to find another unit on our own to let her know what was really vacant.
Xion H | First ImpressionsThe staff at the Uhaul storage facility on Trinity Ave in High Point make you feel so welcomed and take every bit of stress away. They were so patient with me, toook their time and explained the process very clearly.
Carmen R | Overall ExperienceVery good customer service!
Demetris M | First ImpressionsDefinitely would use them again the company was very understanding easy to communicate with and friendly staff everyone displayed every positive role a customer service representative should display
Laquita N | Overall ExperienceRented 3 units here, 2 of which I was able to use for free while we were moving for temp storage, because of an offer through Uhual for 1 month of free storage with a truck rental. That was amazing all on its own. Units were easy to access, clean, and carts were available to use. I don't feel it's any fault of the facility, but more flat carts (there were plenty of matress carts) would be a huge help. The employees were always friendly. Nicole Miller herself was super helpful and kind in all of our interactions, it felt like she took pride in the best way in doing her job,. We will likely be needing to utilize trucks and units in the near future and will be checking here first!
Diamond F | Overall ExperienceThe young lady was sweet and very understanding. She new exactly what we needed. I think her name was Natalie. Very knowledgeable of her job. ✨✨✨✨✨
Pauline W | First ImpressionsGreat Management!
Darius C | Online Move InNicole and staff are excellent. They accommodated all of our needs. Plus, kudos to the gentleman on duty the evening of 06/21/22 as he located my cellphone which I had left in a rental truck. Will do business with again soon!!!
DANIEL B | First ImpressionsThe alarm wouldn’t stop going off the whole time we were moving in but everything else was amazing.
Melissa S | Online Move InThis was a really excellent storage facility. The staff/owner were incredibly helpful and pleasant. The facility itself was cool, easy to access and made moving in/out easy. I would definitely recommend!
Sharon K | Overall ExperienceTheresa.She welcome my husband and I with patients and kindness. She's a people person. She deserves a raise
Ruth M | First Impressions👍🏾
VERNELL M | First ImpressionsThe storage unit and staff were great, but the bathrooms were Always dirty everytime we went there.
REGINALD S | Overall ExperienceThe outside of the facility was poorly maintained. There was trash everywhere. It was confusing where to enter code. There was not a lock inside my unit as promised when I checked the locker.
Brittany S | Online Move InNicole was very friendly and nice to work with. She also was open to answering questions being helpful in anyway possible. I really was impressed with this facility.
Terry L | Overall ExperienceGreat and helpful staff.
Janet P | Overall ExperienceEverything was made easy for me
BELINDA W | Overall ExperienceJoe was awesome- helped me with my load and getting settled in.
David C | First ImpressionsClean and friendly facility. Dock for storage unloading and loading with flat cars for moving boxes to unit made easy
HOWARD S | First ImpressionsYour agent was very knowledgeable,and friendly! Service with a smile
Troy C | First ImpressionsThe guys that worked customer service were always kind, helpful and fun to deal with. Things got a little messy towards the end of our rental but I could tell that there was an effort being made to take care of the issue.
ginger m | Overall ExperienceThe only issue I have so far with U-Haul is the application that must be completed there at the office, I don't like nor do I understand the reasoning behind requiring false information on the application, yes I said false, my wife and I only have one address that we live at and two cell phone numbers. I was required to provide three phone numbers to which I don't have and two addresses to which I don't have, so your policy is causing people to give false information in order to complete the application (without the false information I couldn't complete the application, therefore no unit to store my stuff). This is a bad practice to expect people to make up addresses. I hope you will change this practice soon.
DEAN H | First ImpressionsFacility is immaculate, plenty of moving carts available, excellent indoor loading docks! Staff was helpful and informative. Overall great experience!!
Susan M | First ImpressionsWe were told there would be a free lock included in our unit. When we got there with all of our things, there was no lock. This is an inconvenience because it was after hours when we arrived with our things. We were left with all of our things and no lock to secure it.
Walter B | Online Move InVery friendly and helpful.
Brandie H | First ImpressionsNeeds 24hr access. Like a lot of people I work long odd ball hours. Would be very convenient to access my things at 2,3,4,5,am ECT!
CHRISTOPHER H | First ImpressionsI was unprepared for how updated and nice this location would be.
Randy W | First ImpressionsPeople were nice and helpful.
howard s | Overall ExperienceFront office was not friendly and false advertisement of storage rental I was not told it would be two. I google the size nothing came up to tell me what it looked like. Also the three addresses and names not necessary. Mainly the attitude and the rental were not as promised and dead bugs on floor and staff doesn’t seem to want to work. I don’t think it is ran very well and just money hungry had to purchase two locks because two buildings and can’t take other lock back no receipt. It was a waste of time and money. You should have the unit 10x20x10 on the video if your going to sell it as a large storage. Customers should be told they need two addresses and three names before renting. All of these things would of made me go somewhere else. Very disappointed!
Constance H | Overall ExperienceFront desk was very very rude and condescending. You guys without information when people call. When I got there felt like I was a Parisian mate with the questions asked the three addresses and contacts. Never been treated that way and the girl had an attitude and was happy to say I don’t make rules I can’t give you a storage then on top of everything I thought I had 10x29 it was just two 10x10 false advertising the video should have shown what that means but didn’t mention it. And don’t want to do second floor makes move take long and seen dead bugs in hall. I will be removing items and cancelling
Constance H | First ImpressionsThe staff was fine, but the website said that you had OUTSIDE ACCESS to the facility. When we got there, we found out that there were no outside access units at all. It was 4 pm on a Saturday, and the next place we called in High Point said they had one unit that was accessible from the outside. This one was on main street. We drove there, and it turns out that that was gone as well. So we still have the truck. We DID return the VEHICLE TRANSPORT, but I don't know if we did it correctly due to the confusion.
Melissa D | First ImpressionsThe process of setting up my truck reservation, storage unit, and moving helpers was so easy to handle online. When I went to the facility in person (on Trinity Ave in High Point) the staff was EXCELLENT and went above and beyond to help me. I really needed and appreciated the kindness. A little truly goes a long way. I highly recommend using this facility for storage and/or anything else they offer. Thumbs way up!
Karen M | First ImpressionsNicole always does an amazing job!
Linda G | First ImpressionsThe guy in the office on Sunday morning was the sweetest person I've ever meet and should call me sometime 😊 and I'm excited about putting my stuff there throughout this week
Chastity B | First ImpressionsLove the free month of storage very spacious
Kiera D | First ImpressionsThe large sliding doors are not accessable from inside or outside after 5:00 even with a key card.
Steven C | First ImpressionsVery clean. Excellent service
Milton H | First ImpressionsGreat facility. Easy access to storage unit and nice cart to help.
Christina S | First ImpressionsI was told there would be a lock provided, there was not. The double doors did not work, which forced me to struggle through a single door with my belongings.
Derrick G | Online Move InThe staff was very friendly and helpful.
Edric G | First ImpressionsMs. Nicole Is Amazing 😍😍😍🥴🥴
Shawn S | Overall ExperienceNicole was wonderful...always helpful and efficient.
Pamela N | Overall ExperienceThe representative was nice, helpful & friendly. HOWEVER, gave me the wrong size (too small) & an already in use storage.... I'm VERY Disappointed, in the representative not doing a walk to make sure it was the right unit we needed, because our time is valuable also.
Michelle P | First ImpressionsThe gentleman that reserved my units was courteous and helpful. Went above and beyond to help our team of people moving in a crazy amount of stuff!
Philip P | First ImpressionsI only rented a truck, not storage. The service at 1100 Trinity Ave was prompt and professional. Facility was clean and organized. I’ve rented quite a few uHaul trucks and this was the best experience picking up a truck.
Joan S | Online Move InBenit or however you spell the phone rep name took my credit card info over and over and over because he said he needed it for the file. Then when I call the facilities to place my stuff in my “storage container” there was no record of it. The two men at the trinity location helped me out with this issue . Thank god. But your phone rep was horrible and he better not try to use my credit info. I’m very uncomfortable he asked me for it repeatedly but yet didn’t even make my storage reservation. After he had told me he did it and my card info went through. Smh in disappointment and fear. I will report to the police if my card is used anywhere that I didn’t give permission. I wish o could have rated excellent but benit ruined that.
Cuudoes C | First ImpressionsNice people. Very helpful.
howard s | First ImpressionsMy experience was quick and easy. I arrived at 7 to rent my unit and had to get to work immediately after unloading the truck. I did everything in about 45 minutes. It helped that there were carts available to help unload and roll your belongings to your unit. Great experience all around and Nicole was a doll! Thanks SATISFIED CUSTOMER
Tiffany T | First ImpressionsTyrece Hairston was very kind and courteous. He helped me to rent a couple of storage units and a truck.
Arlisa G | First Impressions😱😱😱😱😳😳😳🤤👀👀👀
Shawn S | First ImpressionsPlease pick up trash and clean the restroom daily! Thank you!
mike w | Overall ExperienceIt was really really confusing how to get into the unit for the first time. Checking in was a nightmare. It took so so long to get checked in - the person at the front desk wasn’t at all helpful. He wasn’t able to provide much guidance. We rented a truck that day as well and he couldn’t figure out how to remove the furniture pads we didn’t want. It was taking so long and we were cutting into our rental time that we just said screw it and paid the additional $20 for a product we didn’t want or need. The facility itself was very clean. There is a section of the hall that seems rather narrow.
Claire P | Online Move InVery freindly and helpful staff. That went above and beyond.
Sharon W | First ImpressionsGreat location. Convenient and clean.
AFM R | First ImpressionsGood customer service, very accommodating.
Daniel S | Online Move InNo comment at this time
Fredrick H | Online Move InI was offered the free month because of using U-haul equipment so I took advantage of it. The staff was friendly and assisted me over the phone with some things I needed done with my storage. The only issue I had was that when I arrived today; the space that was rented to me was already occupied by another tenant. Which was cool because I had to upgrade to a larger space anyway.
David C | First ImpressionsThe secondary on my account removed my stuff on 07/29/20. The lock had to be cut and he had to gain access by an employee. There were no notes entered about the removal or the conversation that took place about the secondary removing my stuff. I was charged for the month of August. I was not moved out in the system until 8/8/20. I have documentation that confirms the 07/29/20 date as the accurate date of move out. Please refund my money.
Nykita C | Overall ExperienceI rented storage unit 230. The storage unit allowed water to get in. My boxes and furniture were soak and wet. I wouldn't recommend renting there.
Deidra B | Overall ExperienceThe customer service was excellent!!! Nicole and her team were very helpful, patient and kind. It was a pleasure doing business with them and I won't hesitate to refer people to this location with their moving and storage needs.
catherine f | Overall ExperienceOwner Nicole was very sweet and very respectful
Terry M | Overall ExperienceThe only complaint I have is that when we went to empty the unit, it was padlocked!! I had autopay and there was NO REASON it should have been locked. I did not receive an explanation as to WHY it was locked. Also, they had me down as having multiple units and I only had one. Need to training on MAKING SURE they keep ACCURATE RECORDS!!!!!!
Virginia W | Overall ExperienceWas a very good experience . Got any answers needed friendly ppl. Very easy access.. very clean. Tysm.
Neely P | Overall ExperienceFriendly staff, clean, well lite facility. Very convenient set up to unload truck into storage unit. Nice offer of one month free storage.
Connie S | First ImpressionsWas treated great at this facility. Everyone i came in contact with was extremely helpful. Nichole and Terrance certainly brightened my mood after a long couple of days driving and unpacking
Rich G | First ImpressionsI received a call from U-Haul The Lady was very rude. Unprofessional . She spoke to me in a very disrespectful manner
Sonya C | Overall ExperienceSuper helpful, very friendly, the way customer service should be
KEVIN C | First ImpressionsOnly problem I had was the storage unit leaked water and got the stuff on one side of the unit all wet
Jessica M | Overall Experiencevery nice
zena b | Overall ExperienceThe gentleman was polite, he answered all of my questions. And clearly mapped out where my storage is located, as well as showing me the additional entrance if there is a need (for shelter).
felicia s | First ImpressionsVery nice facility.
Silvia d | Overall ExperienceNicole was very professional and accommodating.
BRENT J | First ImpressionsVery clean
Tratricia B | First ImpressionsInitially upon returning a truck rental & securing my storage I had an employee that seemed annoyed, but everyone else I dealt with from that point on was superb and the unit was perfect. Thank You!
stephanie m | Overall ExperienceThe young lady that was in the office was very nice and helpful. She took time to show me how to get in and out of the unit and showed me exactly where my unit is located....Very professional
zena b | First ImpressionsThe staff at the U-Haul office in North Carolina was very professional and helpful.
SHERRY W | First ImpressionsVery patient, helpful employees. Clean, impressive storage area. I will feel very good about leaving my belongings there. Thank you.
Robin P | First ImpressionsThank you for your helpfulness and kindness. I will be back when I need your services again. The people at the Trinity location are awesome. Again thank you.
Crystal G | Overall ExperienceManger there was very arrogant and bad at his job for misinforming me or information and was rude when I when back to handle after trying 4 or more time to contact them. I dont not recommend
Shatoria S | Overall ExperienceGreat Service.
Gwendolyn J | First ImpressionsI did not visit a storage facility had a driver *Sabrina" drop off & pick up a Ubox from my house. She was an excellent representative, very professional + knowledgeable & an asset to your corp.
ellen g | Overall ExperienceThe facility was great but half the time I went the doors were still locked and had to wait 40 min once before someone had a key to open the facility doors. Very poor staffing
Molly H | Overall ExperienceNot Justin’s fault BUT this time u haul has failed me. From wrong location to broken things. Lack of communication & I over paid for very bad service.
Carolina A | Overall ExperienceGood.
loraine s | Overall ExperienceWe enjoyed working with the U-Haul employee he was very pleasant and very helpful, and we appreciate that. Thanks.
Timothy E | First ImpressionsUhual over charged my card $1800 and is still trying to charge . Calling in is no help and constant transfer of calls they are thieves. Better off buying you own moving supplies yourself!!!
Jessica T | First ImpressionsDid not visit facilities but had ubox service and it was great! Didn’t want to answer “no” But no other option
Leslie s | Overall ExperienceMs Moore and her staff is very pleasant. And will work wit u. Thank u guys
loise s | Overall ExperienceI rented one unit and being disabled was given a unit convenient to the door. I asked for an additional larger unit and was given one that I couldn't access due to construction. Won't rent ther again!
John M | Overall ExperienceThe service I received was excellent ! I’m really appreciate the month free promotion in the storage service !
Hector L | Overall ExperienceI was very impressed. Great customer service and the facility is super clean
JANE S | First ImpressionsA 24 hour enrty with passcode would be so much more convenient....for customers as well as staff.
AMY M | Overall Experiencethe only thing that will make this location better will be when you have 24 hour access to your units! :D hope its soon :)
Louise P | First ImpressionsHelpful friendly staff. I was early for my reservation and was alone in the showroom for at least ten minutes. The young lady was getting my U-Box ready. Happy with the service otherwise!
ALLEN S | Overall ExperienceThey were great!
joani M | Overall ExperienceUhaul has been a big success for my move.
Dawn M | Overall ExperienceMy moving experience went well and would recommend to my family and friends.
William S | Overall ExperienceOne of the employees almost charged me 100$ when I went to pay and they couldn’t find my ubox for over and hour so I had to come back the next day. Other than that they were good. Just frustrating tho
Sarah S | Overall ExperienceTried to over charge me for the truck
Elishia L | Overall ExperienceI had issues from day one. I ordered a cheaper unit and was put in a more expensive one. I had an issue with the manager Justin. I complained to the owner and corporate. No response.
James K | Overall ExperienceExcellent facility!
MICHAEL M | Overall ExperienceUnit arrived on time. Reasonable price.
Lynn H | Overall ExperienceThe High Point representative orchestrated the delivery and pick up of our Uboxes and made sure we were well cared for. She perform in manner that was professional and personable. 10 out of 10 stars!
Hassan P | Overall ExperienceJustin was always super friendly and helpful.
virginia h | Overall ExperienceGreat service and see y’all next furniture market thanks again
James S | Overall Experience