Customer Reviews for U-Haul Moving & Storage of South High Point

1,112 comentarios

1100 Trinity Ave   High Point, NC 27260

(336) 822-9549

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(336) 822-9549

1100 Trinity Ave
High Point, NC 27260

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Jeanna M. 
Clasificación:
5.0

Nothing great

Paris B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty K. 
Clasificación:
5.0

El cliente no dejó un comentario.

rick b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenny C. 
Clasificación:
5.0

There really should be a Business account program that gives a decent discount amount to businesses that regularly rent from Uhaul...

Yvette S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edric G.  |  Overall Experience 
Clasificación:
5.0

Love my time with Uhaul. Had a good truck. Staff was very polite and I will always use Uhaul for my future needs.

Patricia R. 
Clasificación:
1.0

Front office was not friendly and false advertisement of storage rental I was not told it would be two. I google the size nothing came up to tell me what it looked like. Also the three addresses and names not necessary. Mainly the attitude and the rental were not as promised and dead bugs on floor and staff doesn't seem to want to work. I don't think it is ran very well and just money hungry had to purchase two locks because two buildings and can't take other lock back no receipt. It was a waste of time and money. You should have the unit 10x20x10 on the video if your going to sell it as a large storage. Customers should be told they need two addresses and three names before renting. All of these things would of made me go somewhere else. Very disappointed!

Constance H.  |  Overall Experience 
Clasificación:
5.0

No issues with check in.

Christopher P. 
Clasificación:
5.0

Nada

Aaron S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David E. 
Clasificación:
2.0

Front desk was very very rude and condescending. You guys without information when people call. When I got there felt like I was a Parisian mate with the questions asked the three addresses and contacts. Never been treated that way and the girl had an attitude and was happy to say I don't make rules I can't give you a storage then on top of everything I thought I had 10x29 it was just two 10x10 false advertising the video should have shown what that means but didn't mention it. And don't want to do second floor makes move take long and seen dead bugs in hall. I will be removing items and cancelling

Constance H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley W.  |  Overall Experience 
Clasificación:
5.0

Staff was great!

Conrad M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthews J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter H.  |  Overall Experience 
Clasificación:
5.0

Very friendly & knowledgeable. Seem to appreciate my business and know there job. I respect that it was easy doing business with them & I would recommend this location for anyone needing to use there services. Good help hard to find & I found it with these guys & gals.

Latasha B. 
Clasificación:
3.0

The staff was fine, but the website said that you had OUTSIDE ACCESS to the facility. When we got there, we found out that there were no outside access units at all. It was 4 pm on a Saturday, and the next place we called in High Point said they had one unit that was accessible from the outside. This one was on main street. We drove there, and it turns out that that was gone as well. So we still have the truck. We DID return the VEHICLE TRANSPORT, but I don't know if we did it correctly due to the confusion.

Melissa D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Luther T. 
Clasificación:
5.0

El cliente no dejó un comentario.

GALE FRANCIS C. 
Clasificación:
5.0

The process of setting up my truck reservation, storage unit, and moving helpers was so easy to handle online. When I went to the facility in person (on Trinity Ave in High Point) the staff was EXCELLENT and went above and beyond to help me. I really needed and appreciated the kindness. A little truly goes a long way. I highly recommend using this facility for storage and/or anything else they offer. Thumbs way up!

Karen M.  |  First Impressions 
Clasificación:
5.0

I did not recieve an email copy of my bill.

Jackie M. 
Clasificación:
4.0

N/C

Mary S. 
Clasificación:
5.0

I received fast, friendly, courteous, and very knowledgeable service that was an overall awesome experience.

Melonie L. 
Clasificación:
5.0

I left my airpods in the truck when returning. When I discovered this the next day, they had found them and I was able to pick them up. Thanks to all at this location for their honesty!

George S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
5.0

Customer service was great and prompt, I had no issues

THOMAS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

William L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BEVERLY G. 
Clasificación:
5.0

Keep up the great work!

Jonsie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony M. 
Clasificación:
5.0

Nicole always does an amazing job!

Linda G.  |  First Impressions 
Clasificación:
2.0

Communicate, answer the phone, hire competent people that care. Improve your lousy website.

jack G. 
Clasificación:
4.0

Really easy process. Got me out the door with my rental in a hurry and were waiting for me when dropping off. Highly recommend!

Brian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvette S. 
Clasificación:
4.0

The guy in the office on Sunday morning was the sweetest person I've ever meet and should call me sometime 😊 and I'm excited about putting my stuff there throughout this week

Chastity B.  |  First Impressions 
Clasificación:
5.0

Nicole is always helpful when I come in and pick up my truck and when I return my truck Very friendly, mannerism is impeccable and always answers my questions.

Mary V. 
Clasificación:
5.0

Love the free month of storage very spacious

Kiera D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrece H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Natosha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jolan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric M. 
Clasificación:
3.0

To make sure that the equipment your renting is in safe conditions to use especially the auto transports I had a blown tire on the highway.

Giovanni A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doris G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clay D. 
Clasificación:
4.0

Give me a receipt

Brandon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lafayette P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
5.0

Personnel were courteous and professional. After an exhausting day of traveling and unloading the truck, the staff made the return so easy. They put smiles on our faces and we even shared a few laughs. If we need a U-Haul in the future, we'll definitely look to these good folks.

SANDRA F. 
Clasificación:
2.0

Dropped off after hours and the UHaul website for drop off would not let us complete the location indicator. Called UHaul and all you get is recordings. Finally after 30 min just left the contract and key in the night drop. I took pictures of mileage, truck and gas.

MICHAELJAMES S. 
Clasificación:
5.0

Friendly staff, knowledgeable and professional service.

NATHANIEL P. 
Clasificación:
1.0

When I got the van from the dealer the check engine light was on and the right rear tire had 20 less pounds of air than the other three. Taking to a real person is impossible when you call in so I went on line to have them come fix it and nothing ever happened. I run a large non profit and spent more than $20,000 on vehicle rentals in 2020. I thought I would try uhaul but it was a miserable experience. When I took the van back for return the door to the rental place was open but no one ever showed up. I finally called the 800 number and left. Uhaul used to be an easy rental. I will not rent from you again.

Donald M. 
Clasificación:
1.0

Our storage unit was Brocken into. We were robbed.

Adam R. 
Clasificación:
4.0

The large sliding doors are not accessable from inside or outside after 5:00 even with a key card.

Steven C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Caitlyn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric W. 
Clasificación:
5.0

Great people there at this location. They went out of their way to make my rental smooth.They treated me with great respect from start to finish. Will be going back very soon to move my son to his new home.Thank you.. Mr Anderson

Richard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Camilla S.  |  Online Move In 
Clasificación:
5.0

Very professional & courteous staff

Joeseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kennard F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alecia M. 
Clasificación:
5.0

Customer service wait times are too long to reach a representative. Otherwise, I have no complaints.

Charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Giovanni B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joelle A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
5.0

The employees done great with getting me hooked up to my truck. Answered questions that I had and also in hooked me when I dropped off the trailer.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

HERBERT Y.  |  First Impressions 
Clasificación:
3.0

I was charged for insurance when I told them I didn't want it.

Eric W. 
Clasificación:
5.0

Make sure there are trucks available with the reservation at a specific location

Sarai O. 
Clasificación:
5.0

Driver side rear tire needs replacement on the trailer we used

Gregory M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Merle W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen M. 
Clasificación:
5.0

Very clean. Excellent service

Milton H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Di-Shown O.  |  First Impressions 
Clasificación:
5.0

Great customer service 👍

WILBER R. 
Clasificación:
5.0

None, but corporate website shouldn't scare you into thinking you don't have the truck you reserved because there isn't one at that location.

Bryan Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

MCKENZIE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick b.  |  Online Move In 
Clasificación:
5.0

Location was clean and well organized. The staff was helpful, willing to answer questions. Good overall experience.

Patricia S. 
Clasificación:
5.0

Very fast and friendly. We had no problems with the equipment or personnel.

David M. 
Clasificación:
5.0

Great facility. Easy access to storage unit and nice cart to help.

Christina S.  |  First Impressions 
Clasificación:
2.0

I was told there would be a lock provided, there was not. The double doors did not work, which forced me to struggle through a single door with my belongings.

Derrick G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cedric G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Preston H. 
Clasificación:
5.0

Trailer was not cleaned but service was great

Hugh C. 
Clasificación:
5.0

Left a little cash in the armrest and the employee told me. Honest peeps!

Lyle E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse M. 
Clasificación:
5.0

Great location. Service was prompt. Hassle-free experience!

Amanda V. 
Clasificación:
5.0

Great drop off experience and very helpful staff..

Matthew H. 
Clasificación:
3.0

I would have them require all equipment to be available at one pick-up location.

Jacob J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
5.0

Very easy drip off after hours. I like the taking pictures as a way to verify condition/ location of drop off.

tyler S. 
Clasificación:
5.0

Even though no one was there I felt safe dropping off the truck. I did want to mention the website wouldn't allow to download the photo of the gas level and mileage.

Belinda G. 
Clasificación:
5.0

The staff was very friendly and helpful.

Edric G.  |  First Impressions 
Clasificación:
3.0

Give people back the difference they had to pay in gas if the vehicle is returned past the 1/2 mark.

Christian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIGNESH P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allen P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kiana F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Raymond P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall B. 
Clasificación:
2.0

I had ordered my uhaul June 29th to pick up on July 10th. I was supposed to receive a phone call by a representative in the area by 6pm on Friday July 9th. I never received a phone call. I ended up calling the Jamestown location where I had planned for the original pick up and the representative there said I would receive a call although it is 430 on Friday. I waited and still did not receive a phone call. I had called the location in Thomasville NC and spoke with a guy named Travis who did everything he could to get me a truck. If it wasn't for Travis I don't believe I would have even gotten anything. He reserved a truck for me in Greensboro but I was then changed at 830 right before my pickup time at 9 am on Saturday to this location. Was deeply disappointed with how uhaul had treated me leading up to my reservation. At the end of the day I got a truck however, I had to spend multiple hours calling different locations while each place was struggling to even find my reservation. This should have already been done days before my move but was done in less than 12 hours of when I was picking up the truck.

Hartley F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trina A.  |  Online Move In 
Clasificación:
5.0

The 10 “ truck I used for my local move was hard to steer and I will not be using your services anymore. Customer service was ok.

Mary V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tramaine D. 
Clasificación:
5.0

Ms. Nicole Is Amazing 😍😍😍🥴🥴

Shawn S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amir H. 
Clasificación:
5.0

El cliente no dejó un comentario.

AFIA O E.  |  Online Move In 
Clasificación:
5.0

Nicole was wonderful...always helpful and efficient.

Pamela N.  |  Overall Experience 
Clasificación:
3.0

The representative was nice, helpful & friendly. HOWEVER, gave me the wrong size (too small) & an already in use storage.... I'm VERY Disappointed, in the representative not doing a walk to make sure it was the right unit we needed, because our time is valuable also.

Michelle P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DAISHA L. 
Clasificación:
5.0

One of the best U-Haul locations we have used, outstanding service and very neat and clean.

Rick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERNEE R. 
Clasificación:
5.0

The gentleman that reserved my units was courteous and helpful. Went above and beyond to help our team of people moving in a crazy amount of stuff!

Nicole C.  |  First Impressions 
Clasificación:
5.0

Latasha Williams was great explaining my U Haul truck rental for my move for my late brother's unexpected death. She even helped me pick out the right UHaul truck because I was undecided. In addition to this, I will be coming back to rent a U Haul truck because I'm moving in a couple of weeks. Great job Latasha!!!!

Mary V. 
Clasificación:
5.0

El cliente no dejó un comentario.

brad t.  |  Overall Experience 
Clasificación:
5.0

I only rented a truck, not storage. The service at 1100 Trinity Ave was prompt and professional. Facility was clean and organized. I've rented quite a few uHaul trucks and this was the best experience picking up a truck.

Joan S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

sakeya w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMY W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rufus r.  |  Overall Experience 
Clasificación:
3.0

Benit or however you spell the phone rep name took my credit card info over and over and over because he said he needed it for the file. Then when I call the facilities to place my stuff in my "storage container" there was no record of it. The two men at the trinity location helped me out with this issue . Thank god. But your phone rep was horrible and he better not try to use my credit info. I'm very uncomfortable he asked me for it repeatedly but yet didn't even make my storage reservation. After he had told me he did it and my card info went through. Smh in disappointment and fear. I will report to the police if my card is used anywhere that I didn't give permission. I wish o could have rated excellent but benit ruined that.

Cuudoes C.  |  First Impressions 
Clasificación:
5.0

My truck didn't have a dolly. That would've helped on my move but I also didn't request one

Christopher M. 
Clasificación:
5.0

The two young people that waited on me were the best. I was treated with great respect. A few weeks ago i had rented an open trailer from these same two young people. I had need again so I went back to these same young people,There were great.I am a 70 yr ole Baptist preacher and will be going back very soon. Happy old man..Will be getting a open trailer to use at my church for a week in the next few weeks. The LORD is worthy Amen

Richard A. 
Clasificación:
5.0

Very helpful staff.

David A. 
Clasificación:
5.0

Customer Service rep's was outstanding new every aspect of their job!

Christopher L. 
Clasificación:
5.0

Nice people. Very helpful.

howard s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dwayne T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William D.  |  First Impressions 
Clasificación:
5.0

My experience was quick and easy. I arrived at 7 to rent my unit and had to get to work immediately after unloading the truck. I did everything in about 45 minutes. It helped that there were carts available to help unload and roll your belongings to your unit. Great experience all around and Nicole was a doll! Thanks SATISFIED CUSTOMER

Tiffany T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tina R J.  |  First Impressions 
Clasificación:
5.0

Tyrece Hairston was very kind and courteous. He helped me to rent a couple of storage units and a truck.

Arlisa G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hunter J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dwayne T.  |  First Impressions 
Clasificación:
5.0

😱😱😱😱😳😳😳🤤👀👀👀

Shawn S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRY W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nashaly A.  |  Overall Experience 
Clasificación:
3.0

Please pick up trash and clean the restroom daily! ¡Gracias!

mike w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

amie B.  |  Overall Experience 
Clasificación:
2.0

It was really really confusing how to get into the unit for the first time. Checking in was a nightmare. It took so so long to get checked in - the person at the front desk wasn't at all helpful. He wasn't able to provide much guidance. We rented a truck that day as well and he couldn't figure out how to remove the furniture pads we didn't want. It was taking so long and we were cutting into our rental time that we just said screw it and paid the additional $20 for a product we didn't want or need. The facility itself was very clean. There is a section of the hall that seems rather narrow.

Claire P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

teta m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

teta m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse S.  |  Overall Experience 
Clasificación:
5.0

Very freindly and helpful staff. That went above and beyond.

Sharon W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

james w.  |  First Impressions 
Clasificación:
5.0

Great location. Convenient and clean.

James S.  |  First Impressions 
Clasificación:
4.0

No comment at this time

Fredrick H.  |  Online Move In 
Clasificación:
5.0

I was offered the free month because of using U-haul equipment so I took advantage of it. The staff was friendly and assisted me over the phone with some things I needed done with my storage. The only issue I had was that when I arrived today; the space that was rented to me was already occupied by another tenant. Which was cool because I had to upgrade to a larger space anyway.

David C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsay F.  |  Online Move In 
Clasificación:
5.0

The staff at the U-Haul office in North Carolina was very professional and helpful.

SHERRY W.  |  First Impressions 
Clasificación:
5.0

Very patient, helpful employees. Clean, impressive storage area. I will feel very good about leaving my belongings there. Gracias.

Robin P.  |  First Impressions 
Clasificación:
5.0

We enjoyed working with the U-Haul employee he was very pleasant and very helpful, and we appreciate that. Thanks.

Timothy E.  |  First Impressions 
Clasificación:
5.0

I was very impressed. Great customer service and the facility is super clean

JANE S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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