Customer Reviews for U-Haul Moving & Storage of South High Point

1,177 comentarios

1100 Trinity Ave   High Point, NC 27260

(336) 822-9549

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(336) 822-9549

1100 Trinity Ave
High Point, NC 27260

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina C.  |  First Impressions 
Clasificación:
5.0

Great and helpful staff.

Janet P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlton E. 
Clasificación:
4.0

Everything was made easy for me

BELINDA W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayley C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIAL L. 
Clasificación:
5.0

Not have Bald tires that explode on trailers.

Brandon N. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAWLE A.  |  Overall Experience 
Clasificación:
5.0

Just way better communication I didn't have issue with my original drop off but getting the Uboxes delivered and picked up was a little challenging. I appreciate the customer service these last two years and working with me on my payments through the pandemic!

Pjari M. 
Clasificación:
5.0

Very helpful. Great experience!

Kelly P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen C. 
Clasificación:
5.0

Joe was awesome- helped me with my load and getting settled in.

David C.  |  First Impressions 
Clasificación:
3.0

No improvement overall it was good

Sarah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Harvey K. 
Clasificación:
5.0

El cliente no dejó un comentario.

todd b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucia K. 
Clasificación:
5.0

Clean and friendly facility. Dock for storage unloading and loading with flat cars for moving boxes to unit made easy

HOWARD S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JOYCE C.  |  First Impressions 
Clasificación:
5.0

Very efficient and there to service customers. Very friendly and helpful.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery L. 
Clasificación:
5.0

Our storage is at this location as well. Very nice, helpful and professional employees. The facility is well maintained and access is awesome with carts to help out. We definitely recommend

Charles T. 
Clasificación:
5.0

Your agent was very knowledgeable,and friendly! Service with a smile

Troy C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lena M.  |  Overall Experience 
Clasificación:
2.0

I feethat I was overcharged. I called customer service in advance to ask the charge for returning my truck a few hours late. The rates I was told was vastly different than what I was charged.

KIRK P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tuesday S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Danny C.  |  Overall Experience 
Clasificación:
4.0

The guys that worked customer service were always kind, helpful and fun to deal with. Things got a little messy towards the end of our rental but I could tell that there was an effort being made to take care of the issue.

ginger m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

George S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy S. 
Clasificación:
5.0

Nicole was awesome! Thanks

FARON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis T. 
Clasificación:
4.0

El cliente no dejó un comentario.

VERNELL M. 
Clasificación:
5.0

The wire used for the pully to the door was loose and ended up getting tangled not allowing for the door to be closed to the back. Possibly check prior to renting.

Tiffany W. 
Clasificación:
4.0

The only issue I have so far with U-Haul is the application that must be completed there at the office, I don't like nor do I understand the reasoning behind requiring false information on the application, yes I said false, my wife and I only have one address that we live at and two cell phone numbers. I was required to provide three phone numbers to which I don't have and two addresses to which I don't have, so your policy is causing people to give false information in order to complete the application (without the false information I couldn't complete the application, therefore no unit to store my stuff). This is a bad practice to expect people to make up addresses. I hope you will change this practice soon.

DEAN H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMY W.  |  Overall Experience 
Clasificación:
5.0

Facility is immaculate, plenty of moving carts available, excellent indoor loading docks! Staff was helpful and informative. Overall great experience!!

Susan M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James A H. 
Clasificación:
2.0

We were told there would be a free lock included in our unit. When we got there with all of our things, there was no lock. This is an inconvenience because it was after hours when we arrived with our things. We were left with all of our things and no lock to secure it.

Walter B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Chandra W.  |  First Impressions 
Clasificación:
5.0

Good experience, Kenyata was very helpful. Definitely will rent from them again.

Michael C. 
Clasificación:
5.0

Very friendly and helpful.

Brandie H.  |  First Impressions 
Clasificación:
5.0

The owner was very helpful and very nice

Chandra W. 
Clasificación:
5.0

The gentleman that helped us check out the trailer was super friendly and helpful! He helped connect the trailer and everything! Great customer service!

david D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Juanita C. 
Clasificación:
5.0

I tried getting propane 2 different times but I was told the system was not working. It would be really nice if it was fixed!!

Gregory H. 
Clasificación:
3.0

Needs 24hr access. Like a lot of people I work long odd ball hours. Would be very convenient to access my things at 2,3,4,5,am ECT!

Chris H.  |  First Impressions 
Clasificación:
5.0

the plug in for the light hookup was broken. should have been checked out

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn K. 
Clasificación:
5.0

Super experience - definitely recommend renting from a large scale U-Haul location like this one over another business doing rentals as an add on business. Check in was fast, easy, professional, equipment ready and in great shape. Much better than last week's experience elsewhere. Glad we drove a little farther to rent from here.

Jeremy G. 
Clasificación:
5.0

I was unprepared for how updated and nice this location would be.

Randy W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER G.  |  First Impressions 
Clasificación:
5.0

People were nice and helpful.

howard s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeanna M. 
Clasificación:
5.0

Nothing great

Paris B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenny C. 
Clasificación:
5.0

There really should be a Business account program that gives a decent discount amount to businesses that regularly rent from Uhaul...

Yvette S. 
Clasificación:
5.0

Love my time with Uhaul. Had a good truck. Staff was very polite and I will always use Uhaul for my future needs.

Patricia R. 
Clasificación:
5.0

No issues with check in.

Christopher P. 
Clasificación:
5.0

Nada

Aaron S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David E. 
Clasificación:
5.0

Staff was great!

Conrad M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthews J. 
Clasificación:
5.0

Very friendly & knowledgeable. Seem to appreciate my business and know there job. I respect that it was easy doing business with them & I would recommend this location for anyone needing to use there services. Good help hard to find & I found it with these guys & gals.

Latasha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luther T. 
Clasificación:
5.0

El cliente no dejó un comentario.

GALE FRANCIS C. 
Clasificación:
5.0

The process of setting up my truck reservation, storage unit, and moving helpers was so easy to handle online. When I went to the facility in person (on Trinity Ave in High Point) the staff was EXCELLENT and went above and beyond to help me. I really needed and appreciated the kindness. A little truly goes a long way. I highly recommend using this facility for storage and/or anything else they offer. Thumbs way up!

Karen M.  |  First Impressions 
Clasificación:
5.0

I did not recieve an email copy of my bill.

Jackie M. 
Clasificación:
4.0

N/C

Mary S. 
Clasificación:
5.0

I received fast, friendly, courteous, and very knowledgeable service that was an overall awesome experience.

Melonie L. 
Clasificación:
5.0

I left my airpods in the truck when returning. When I discovered this the next day, they had found them and I was able to pick them up. Thanks to all at this location for their honesty!

George S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
5.0

Customer service was great and prompt, I had no issues

THOMAS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

William L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BEVERLY G. 
Clasificación:
5.0

Keep up the great work!

Jonsie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony M. 
Clasificación:
5.0

Nicole always does an amazing job!

Linda G.  |  First Impressions 
Clasificación:
2.0

Communicate, answer the phone, hire competent people that care. Improve your lousy website.

jack G. 
Clasificación:
4.0

Really easy process. Got me out the door with my rental in a hurry and were waiting for me when dropping off. Highly recommend!

Brian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvette S. 
Clasificación:
4.0

The guy in the office on Sunday morning was the sweetest person I've ever meet and should call me sometime 😊 and I'm excited about putting my stuff there throughout this week

Chastity B.  |  First Impressions 
Clasificación:
5.0

Nicole is always helpful when I come in and pick up my truck and when I return my truck Very friendly, mannerism is impeccable and always answers my questions.

Mary V. 
Clasificación:
5.0

Love the free month of storage very spacious

Kiera D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Natosha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jolan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric M. 
Clasificación:
3.0

To make sure that the equipment your renting is in safe conditions to use especially the auto transports I had a blown tire on the highway.

Giovanni A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doris G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clay D. 
Clasificación:
4.0

Give me a receipt

Brandon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lafayette P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
5.0

Personnel were courteous and professional. After an exhausting day of traveling and unloading the truck, the staff made the return so easy. They put smiles on our faces and we even shared a few laughs. If we need a U-Haul in the future, we'll definitely look to these good folks.

SANDRA F. 
Clasificación:
2.0

Dropped off after hours and the UHaul website for drop off would not let us complete the location indicator. Called UHaul and all you get is recordings. Finally after 30 min just left the contract and key in the night drop. I took pictures of mileage, truck and gas.

MICHAELJAMES S. 
Clasificación:
5.0

Friendly staff, knowledgeable and professional service.

NATHANIEL P. 
Clasificación:
1.0

When I got the van from the dealer the check engine light was on and the right rear tire had 20 less pounds of air than the other three. Taking to a real person is impossible when you call in so I went on line to have them come fix it and nothing ever happened. I run a large non profit and spent more than $20,000 on vehicle rentals in 2020. I thought I would try uhaul but it was a miserable experience. When I took the van back for return the door to the rental place was open but no one ever showed up. I finally called the 800 number and left. Uhaul used to be an easy rental. I will not rent from you again.

Donald M. 
Clasificación:
1.0

Our storage unit was Brocken into. We were robbed.

Adam R. 
Clasificación:
4.0

The large sliding doors are not accessable from inside or outside after 5:00 even with a key card.

Steven C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Caitlyn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric W. 
Clasificación:
5.0

Great people there at this location. They went out of their way to make my rental smooth.They treated me with great respect from start to finish. Will be going back very soon to move my son to his new home.Thank you.. Mr Anderson

Richard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Camilla S.  |  Online Move In 
Clasificación:
5.0

Very professional & courteous staff

Joeseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kennard F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alecia M. 
Clasificación:
5.0

Customer service wait times are too long to reach a representative. Otherwise, I have no complaints.

Charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Giovanni B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joelle A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
5.0

The employees done great with getting me hooked up to my truck. Answered questions that I had and also in hooked me when I dropped off the trailer.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

HERBERT Y.  |  First Impressions 
Clasificación:
3.0

I was charged for insurance when I told them I didn't want it.

Eric W. 
Clasificación:
5.0

Make sure there are trucks available with the reservation at a specific location

Sarai O. 
Clasificación:
5.0

Driver side rear tire needs replacement on the trailer we used

Gregory M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Merle W. 
Clasificación:
5.0

Very clean. Excellent service

Milton H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Di-Shown J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick b.  |  Online Move In 
Clasificación:
5.0

Great facility. Easy access to storage unit and nice cart to help.

Christina S.  |  First Impressions 
Clasificación:
2.0

I was told there would be a lock provided, there was not. The double doors did not work, which forced me to struggle through a single door with my belongings.

Derrick G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Trina A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

AFIA O E.  |  Online Move In 
Clasificación:
3.0

The representative was nice, helpful & friendly. HOWEVER, gave me the wrong size (too small) & an already in use storage.... I'm VERY Disappointed, in the representative not doing a walk to make sure it was the right unit we needed, because our time is valuable also.

Michelle P.  |  First Impressions 
Clasificación:
5.0

The gentleman that reserved my units was courteous and helpful. Went above and beyond to help our team of people moving in a crazy amount of stuff!

Philip P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sakeya w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMY W.  |  First Impressions 
Clasificación:
5.0

Nice people. Very helpful.

howard s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William D.  |  First Impressions 
Clasificación:
5.0

My experience was quick and easy. I arrived at 7 to rent my unit and had to get to work immediately after unloading the truck. I did everything in about 45 minutes. It helped that there were carts available to help unload and roll your belongings to your unit. Great experience all around and Nicole was a doll! Thanks SATISFIED CUSTOMER

Tiffany T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tina R J.  |  First Impressions 
Clasificación:
5.0

Tyrece Hairston was very kind and courteous. He helped me to rent a couple of storage units and a truck.

Arlisa G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hunter J.  |  First Impressions 
Clasificación:
2.0

It was really really confusing how to get into the unit for the first time. Checking in was a nightmare. It took so so long to get checked in - the person at the front desk wasn't at all helpful. He wasn't able to provide much guidance. We rented a truck that day as well and he couldn't figure out how to remove the furniture pads we didn't want. It was taking so long and we were cutting into our rental time that we just said screw it and paid the additional $20 for a product we didn't want or need. The facility itself was very clean. There is a section of the hall that seems rather narrow.

Claire P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

james w.  |  First Impressions 
Clasificación:
5.0

Great location. Convenient and clean.

James S.  |  First Impressions 
Clasificación:
4.0

No comment at this time

Fredrick H.  |  Online Move In 
Clasificación:
5.0

I was offered the free month because of using U-haul equipment so I took advantage of it. The staff was friendly and assisted me over the phone with some things I needed done with my storage. The only issue I had was that when I arrived today; the space that was rented to me was already occupied by another tenant. Which was cool because I had to upgrade to a larger space anyway.

David C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsay F.  |  Online Move In 
Clasificación:
5.0

Very patient, helpful employees. Clean, impressive storage area. I will feel very good about leaving my belongings there. Gracias.

Robin P.  |  First Impressions 
Clasificación:
5.0

We enjoyed working with the U-Haul employee he was very pleasant and very helpful, and we appreciate that. Thanks.

Timothy E.  |  First Impressions 
Clasificación:
5.0

I was very impressed. Great customer service and the facility is super clean

JANE S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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