Customer Reviews for U-Haul Moving & Storage of South Fort Myers

8929 comentarios

11401 S Cleveland Ave   Fort Myers, FL 33907
(Between Page Field & Beacon Manor)

(239) 939-3686

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(239) 939-3686

11401 S Cleveland Ave
Fort Myers, FL 33907
(Between Page Field & Beacon Manor)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everything went as smooth as could be

John A. 
Clasificación:
5.0

I had to call a 2nd time for tangible evidence of confirmation. Other than that it was very good.

GREGORY EUGENE D. 
Clasificación:
1.0

Pick up the phone. Customer service is trash.

Ian I. 
Clasificación:
5.0

Michael is a great guy for knowing my needs for moving with my business next door at Warehouse City. He has helped me almost a dozen times in the last year in getting the right van or truck when I need it!

David C. 
Clasificación:
2.0

Took 45 minutes to pick up reservation after everything was completed online prior

Scot W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur F. 
Clasificación:
4.0

In person service was excellent. Online experience, from booking to trying to make a reservation change to pick up was ABYSMAL. Terrible.

Douglas C. 
Clasificación:
5.0

Nothing. Well run and service was fast and excellent

Eric H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
4.0

Had online reservation but yet attendant at counter said I was never ‘paired with' the 9'cargo van I had reserved. Luckily there was one cargo van available and my reservation was early enough that I got it. That's my only concern - that despite a reservation I may not have been getting the van I reserved as it was never linked to my request.

Nancy G. 
Clasificación:
3.0

Facility is well maintained, equipment inventory is good. On-site staff was pleasant but they are overwhelmed. They turn their local number to call forwarding to corporate call centers which are completely useless. If anything happens where you want to extend your trip or modify your rental, best be prepared to do it yourself online because the phone call centers for u haul are a completely broken system.

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
5.0

The whole team is amazing

JAHNNA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT H. 
Clasificación:
5.0

Very fast friendly service .... thank you

CHARLES N. 
Clasificación:
5.0

Process and equipment worked as it should. Courteous staff.

PAUL C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ruth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

lawrence S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin D. 
Clasificación:
4.0

The truck was a bit rough. But worked so can't really complain.

Lyle M. 
Clasificación:
5.0

Your employees where very helpful and friendly Everything went quickly and smooth

JUNE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
5.0

Keep up the good work

John H. 
Clasificación:
4.0

???? Everything was great.

Michael V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald S. 
Clasificación:
1.0

Horrible experience! Will never use you again. Second time on a move that shipment was late- couldn't get through to anyone to get me an answer or timeline on delivery. Had to drive to the local location to get an answer after waiting on hold for an hour just for no one to give me an answer.

Shannon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAMARIS A. 
Clasificación:
4.0

It was a fine location, but the one on Alico Rd. would have been way more convenient, and was requested over 2 months in advance. We thought with that much prior notice a trailer would have been available there. It took an extra hour and a half out of our vacation time.

Todd R. 
Clasificación:
5.0

Always a pleasure at this Uhaul location, fast friendly service, hooked up & off and running, great online check in helps make faster, only downside to this location is tough to get in with RV for Propane, propane on RV's are on left side and Tank is on the right on a one way nearly impossible to get close

Charles N. 
Clasificación:
5.0

The guy that loaded me up was ex-military....great guy, very squared away. Enjoyed speaking with him.

Steven D. 
Clasificación:
5.0

Hands down the best location I have ever used.

Ricky B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
2.0

Gas was low. Truck speedometer didn't work. Ran out of gas. Truck is poorly maintained. Almost didn't start multiple times. Terrible roadside service.

KYLE J. 
Clasificación:
1.0

The trailer jumped off the ball about 1/2 mile down the road on Airport Rd - the trailer hitch had not been screwed down on the ball! Not one screw thread was showing - I screwed it down to about 1.5 inches of thread on the hitch. Could have been a disaster!! Very poor service on the yard guy. Check your picture.

Michael T. 
Clasificación:
5.0

Same as I wrote above! EXCELLENT

BARBARA N. 
Clasificación:
3.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
5.0

Pickup experience was very smooth and simple

Terrence A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel F. 
Clasificación:
5.0

I do not think there are any improvements needed! Gracias

CYNTHIA D. 
Clasificación:
4.0

Trailer was not where it was supposed to be in N Naples. So sent us out to Golden Gate which was closed. Then sent us to Fort Myers. Finally got it there, but it was a lot of running around in traffic.

Robert D. 
Clasificación:
5.0

Everything went great.

RICKY D. 
Clasificación:
1.0

First there was only one person to check you out Judy Shumaker who allowed another customer to break in line ahead of me who had just arrived and there were at least six behind me. No mask worn by the crew that hook up the trailer and when I returned after waiting a while while the guys were chatting and folding furniture pads I asked if I was at the right area to check it in. He said yes and to wait while he finished folding. He finally checked me out while carrying on a conversation with this fat girl who was waiting to get a truck. As I was about to pull off the other attendant swung around in a truck blocking me thus having to wait longer until she could figure out the truck. Absolutely the worst customer service ever.

Dennis M. 
Clasificación:
3.0

Maybe add another employee to cut dwn on wait time.

DAVID ALAN R. 
Clasificación:
4.0

Everyone was very personal

DONALD M. 
Clasificación:
1.0

Ac did not work. I called and was on the phone for an hour trying to get someone out to try to put Freon in it but all they told me was that I would have to take it back and swap it out. Tires were bald on the back and unsafe. I was charged for 24 moving blankets and a dolly, but neither were in the truck.

Chad A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH JAMES S. 
Clasificación:
5.0

Nada

HAROLD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUG R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

margret L. 
Clasificación:
4.0

Good Staff. Efficient and friendly.

Joseph W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA H. 
Clasificación:
4.0

Nothing. Staff was outstanding. You should have them give lessons to the entire Naples locations. Night and day. From the front desk to the drop off crew. Excellent.

Ricky W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chad C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

The guy out side that helped wish I would of got his name I would of write it in very helpful thank y'all so much for all the help.

Charlie B. 
Clasificación:
5.0

I would just keep doing what you are doing. The only issue was trying to park into the facility to get the truck.

Joanne K. 
Clasificación:
4.0

Having your equipment receiving employee be less abrasive when checking equipment in. May have been having a bad day when I got there, we all do but did not appreciate his tone after moving furniture all day.

Joseph L. 
Clasificación:
5.0

The woman that checked me in was extremely busy and still maintained a very polite demeanor the entire time. She beat my quote from Enterprise and earned my company's business for all rental needs in the future. ¡Gracias!

DAVID D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

rocco P. 
Clasificación:
4.0

Understaffed and the workers in the yard are rude!!!

Charles J. 
Clasificación:
5.0

Received a phone call from U-haul 3 days after my rental retuned ON TIME TO RETURN THE RENTAL ! NO CHECK YOUR CAMERA A CHECK YOUR STAFF!!!!!!!!!!

Gilbert P. 
Clasificación:
1.0

It's very crowded, they need more employees they had one person working outside and then the people inside were saying they don't handle returning uhaul. Why is it a uhaul location if they don't handle returns. They left one employee outside to tend to more than 5 people . He deserves a raise though for all his hard work

CHRISTIAN G. 
Clasificación:
5.0

Nothing, all was perfect.

Robert A S. 
Clasificación:
2.0

Rude, Abrupt, Unfriendly. I was not impressed with their customer service

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiana C. 
Clasificación:
5.0

Mr Sam Jackson was the best! Extraordinario servicio al cliente

Eric H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin H. 
Clasificación:
4.0

Eli is the best

Terry F. 
Clasificación:
5.0

Check in and out was terrific. The entire staff was great.

Edward F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristi H. 
Clasificación:
3.0

El cliente no dejó un comentario.

SALVADOR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken G. 
Clasificación:
5.0

El cliente no dejó un comentario.

AKIN A. 
Clasificación:
4.0

The staff was great and the actual facility was fine, but the location was very inconvenient for my drop off. It was not the the nearest to my destination. It took me nearly three hours to drop off the truck.

Peter V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hamed R. 
Clasificación:
5.0

Staff at this location is always very friendly!

Haley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAMON N. 
Clasificación:
5.0

Everthing was seamless picking up the trailer, they where very busy , but handled everything in thevprocess excellent ..... thank you

Charles N. 
Clasificación:
3.0

Location is great, Very friendly and efficient check-in at customer service desk. Easy return as well, but truck was very old and should be removed from fleet. Loose steering column and had to gas the engine to get it to move. Didn't feel safe when driving the truck. Check your equipment before accepting an aging dinosaur like this one!

Rodney G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL W. 
Clasificación:
5.0

Sam Jackson is a great employee!!! He was very open and personal. Funny too!! The smoothness of dropping off the equipment was excellent. I will definitely utilize this facility when I need moving equipment.

LAWRENCE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth C. 
Clasificación:
5.0

Nice, clean and fast

Howrad B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tatanisha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tassio D. 
Clasificación:
5.0

All the attendees where very helpful and friendly, I would definitely rent there again and recommend it to friends and family.

anthony P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin G. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNA M. 
Clasificación:
4.0

Very pleasant to deal with, but windshield was filthy and pads that were reserved were not available. Because of convenient location and friendly staff, I will still definitely use them again.

MARK R. 
Clasificación:
5.0

Probably need a little more help there was a wait to pick up vehicle

Eugene D. 
Clasificación:
5.0

I wrote the comment about Michael last week from when I used this uhaul. Again outstanding service great people you have working for you. Both in the office and the people working on the lot 10/10. Would go here again and reccomend to anyone who needs a uhaul or storage.

Michael M.  |  Overall Experience 
Clasificación:
5.0

The GM was absolutely wonderful. The entire staff has made my experience, from my storage unit to my moving needs, the smoothest I have ever had.

danielle b.  |  Overall Experience 
Clasificación:
4.0

Unit B45 lights were not working making it difficult to use at night. When I inquired about a unit, I specifically asked for 1st floor with no stairs. Unfortunately, when I got there, that wasn't the case, and no other unit was available.

Deborah T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah H.  |  Overall Experience 
Clasificación:
5.0

Over the 10 plus years that I've used as storage I was accommodated very well for the facilities and the staff do nothing but praise. Gracias

ANDRE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHY S.  |  Overall Experience 
Clasificación:
4.0

Units are extremely difficult to get furniture into..unit B45 Lights were broken and I was told I had a first floor unit..B 45 is up stairs

Deborah T.  |  First Impressions 
Clasificación:
5.0

Free storage for aaaaa wholllleeee month and the staff was upset nice I had a great experience dealing with uhaul it made moving so much more fun

yazan q.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

RANDAL J.  |  First Impressions 
Clasificación:
2.0

Remove goods from storage unit. Closed with Zero balance and charged again. Called three times to resolve but no call backs.

MICHAEL M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ames G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Deirdre G.  |  Overall Experience 
Clasificación:
4.0

Wait time to see an adviser is too long, you need more help at the counter. And you should have a least one or two chairs for people to sit while they are waiting, especially for the elderly.

Dolores B.  |  Overall Experience 
Clasificación:
5.0

Great prices. Safe & secure.

BRADLEY O.  |  Overall Experience 
Clasificación:
4.0

There was no lighting in the storage room it self.

Gary P.  |  Overall Experience 
Clasificación:
5.0

Gracias

Yvonne F.  |  Overall Experience 
Clasificación:
5.0

Couldn't meet and deal with a better group of people. A real asset to your organization A1 group of people.

JACK B.  |  First Impressions 
Clasificación:
5.0

This business just does everything right. I can't think of a single criticism.

Laura J.  |  First Impressions 
Clasificación:
2.0

My overall experience with U-Haul was not positive. If you have a better option (take it). If you don't just understand that customer service is not a priority for this company as a whole.

Carlos V.  |  Overall Experience 
Clasificación:
5.0

friendly staff

Janie G.  |  Overall Experience 
Clasificación:
5.0

nice friendly service

Janie G.  |  First Impressions 
Clasificación:
1.0

Try calling all day to have my security card blocked because it was stolen it took U-Haul 6 hours to get ahold of me about the situation and by then my locker had already been cleaned out . Robado

ROBERT C.  |  Overall Experience 
Clasificación:
1.0

Unfortunately I had a v poor experience,To make a long story short the enclosed trailer leaked and ruined a lot of my ersonal belongings that are irreplaceable. I've spent hours with c.s did nothing

ROBERT C.  |  First Impressions 
Clasificación:
5.0

My experience with the staff at this facility was outstanding. However, my dealings with U-Haul corporate were terrible. I will use the local facility but it is unlikely I will ever call U-Haul again.

Alan L.  |  First Impressions 
Clasificación:
5.0

Great people! Very helpful

Anthony H.  |  First Impressions 
Clasificación:
5.0

Excellent service on a no notice hot late in the day Sunday.

Walter N.  |  First Impressions 
Clasificación:
3.0

The staff was remarkably helpful

Sarah A.  |  Overall Experience 
Clasificación:
5.0

Great service great hospitality everyone was kind and very very helpful

Kevin G.  |  First Impressions 
Clasificación:
5.0

Other than a minor mouse problem and some moisture my experience with this rental was excellent. I just wish their prices were better but the whole area of Fort Myers is overpriced.

Beverly K.  |  Overall Experience 
Clasificación:
5.0

👍

Thomas S.  |  Overall Experience 
Clasificación:
1.0

Paid uhaul to install wire for the hitch 3 weeks ago, employees tried hooking up a trailer, found out the wires don't work anymore. Seems nothing can be done about 160 dollar wires?

Joshua W.  |  Overall Experience 
Clasificación:
5.0

I had 6 U-boxes stored at the Cleveland Ave location. I had the best experience possible with the team here. Every time I called or came in, I was taken care of quickly and happily.

Carolyn R.  |  Overall Experience 
Clasificación:
5.0

awesome - great customer service

Roger O.  |  Overall Experience 
Clasificación:
4.0

We had a good experience using UBoxes. We moved from California to Florida and this was by far the least expensive option. All our things arrived on time and intact to Florida. Would recommend!

garrett s.  |  Overall Experience 
Clasificación:
5.0

We used the facility for a Ubox drop off at our home and pickup two days later. Everything was on time with great customer service.

Bruce h.  |  Overall Experience 
Clasificación:
5.0

Great service

Cary C.  |  Overall Experience 
Clasificación:
5.0

Crew was very helpful and did a great job. I have used U-Haul many times for different things, and I left this time thinking that this crew is doing things right.

Marnie H.  |  Overall Experience 
Clasificación:
5.0

The staff was friendly and had great customer service! Mark the manager was especially friendly and helped me in every way,

debbie b.  |  Overall Experience 
Clasificación:
5.0

Was very happy with the whole process. The staff was very friendly.

Harold H.  |  Overall Experience 
Clasificación:
5.0

staff helpful, efficient and friendly

Kent W.  |  Overall Experience 
Clasificación:
4.0

Kristen could not have been more helpful

mike b.  |  Overall Experience 
Clasificación:
5.0

Mark took a very bad U-Haul experience and handled it with dignity and compassion. Thank you. Kristian, you made the nightmare of our experience with U-Haul bearable. ¡Gracias!

bonnie m.  |  Overall Experience 
Clasificación:
5.0

Very satisfied....

James K.  |  Overall Experience 
Clasificación:
5.0

Great Service

Matthew E.  |  Overall Experience 
Clasificación:
5.0

Please start a practice of pro rating your storage facility. I feel it very unfair that you have to pay for a full month for one week of storage. Thank You

Larry S.  |  Overall Experience 
Clasificación:
5.0

The guys were courteous and accomodatong.

Kevin W.  |  Overall Experience 
Clasificación:
5.0

Fast and efficient service . They were also helpful in helping me find assistance in unloading .And above all provided discounted storage .All employees were professional .

Frank M. | Reservación
Clasificación:
5.0

Extraordinario servicio al cliente

William U.  |  Overall Experience 
Clasificación:
4.0

Good Customer Service

Diana S.  |  Overall Experience 
Clasificación:
4.0

Like it.

Peter P.  |  Overall Experience 
Clasificación:
5.0

The staff were very kind which is most important to me, going under the stress of moving. Gracias.

Louise V.  |  Overall Experience 
Clasificación:
2.0

Fees

MONIQUE S.  |  Overall Experience 
Clasificación:
4.0

I was redirected to another store which was not convenient to me. Apparently this store had U boxes and the one nearest me did not even though I reserved my box weeks in advance.

Rebecca F.  |  Overall Experience 
Clasificación:
5.0

Everyone was very courteous and very helpful.

Katherine A.  |  Overall Experience 
Clasificación:
5.0

Have dealt with this location multiple time for an extended move. They have been extremely helpful and proactive.

THOMAS B.  |  Overall Experience 
Clasificación:
5.0

Excellent service!!

Jim R.  |  Overall Experience 
Clasificación:
4.0

I enjoyed my (almost) 3yrs at this location, friendly staff. Gracias

AMY M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
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  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

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    Autoalmacenamiento

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    Contenedores U-Box®

    We ship across town or accross the world!

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    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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    Trucks for Sale

    We have the largest selection in the industry!

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