Customer Reviews for U-Haul Moving & Storage of South Fort Myers

9,420 comentarios

11401 S Cleveland Ave   Fort Myers, FL 33907
(Between Page Field & Beacon Manor)

(239) 939-3686

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(239) 939-3686

11401 S Cleveland Ave
Fort Myers, FL 33907
(Between Page Field & Beacon Manor)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Peter K. 
Clasificación:
1.0

The driver who delivered the box was an absolute idiot. It took him like half an hour to be able to pull the box up to the curb after trying to remaneuver the van many many times, while being directed by his partner and my husband. Your drivers should not have the inability to simply pull up and park a vehicle. If an inexperienced uhaul driver could do it, why can't your employees? Why did we have to pay $160 for two idiots who can't even drop off a box on the side of the road without help? Also, we have to pay $100 for a month of use for a box that we literally had one day? We were told the day after it was delivered it would be picked up. That is not a month of use. Uhaul Sat on delivering the item for almost three weeks and we have to pay for a month. UGuys just are absolutely terrible.

jennifer L. 
Clasificación:
5.0

Keep doing what you're doing. Staff was great, rental process was streamlined and easy.

Scott J. 
Clasificación:
5.0

The first place I was sent to on Gladious Boulevard was terrible, I would suggest that you drop this location!

Donald D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD ALLEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard K. 
Clasificación:
4.0

The truck had a problem when going on i75 I felt the truck was wobbling

Arun P. 
Clasificación:
5.0

This is NOT about the location but the call center is HORRIBLE!!! I tried to schedule my hitch install online, had questions tried to call location but got into the call center and she helped me get the parts i needed on time to get hitch installed when I needed it to be but then scheduled the appointment on the wrong day, had to call back and get that fixed and once I had the hitch installed she had not ordered all the parts I needed and the location wasn't sure if they had what I needed - the ended up having it but it wasn't on the order! Then later that night I called back to confirm that the location was opened at 7 am on a Saturday (needed some last minute boxes) - again called location got linked into call center and the person told me "THEY THINK" it opened at 7 am. I said that doesn't help me when I need to drive across town to get to the location. She acted like I was putting her out by making sure they opened at 7 am. So the location experience 10 STARS - AWESOME Call center NEGATIVE 10 STARS - HORRIBLE

Barbara T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen D. 
Clasificación:
5.0

very smooth transaction.

JOHNNY S. 
Clasificación:
5.0

I have had many U-Haul experiences and this was by far one of the easiest. No offense but I'd rather just walk in and get my keys and go so that's why your online sign up and pickup is great.

Matthew S. 
Clasificación:
4.0

a bit pricey, but good and easy.

Jerry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin F. 
Clasificación:
1.0

Rent the truck several days in advance for a Sunday. I got confirmation and everything, but when I got to the place it wasn't even open on Sundays. I had to go to another place, which they did not have available. In the third place I was able to solve. I had to be in a place at 10 in the morning and I arrived at 1 in the afternoon.

Jose G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared W. 
Clasificación:
5.0

El cliente no dejó un comentario.

berta L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Athena S. 
Clasificación:
5.0

Very friendly and helpful staff. Pick up and drop off were both done very quickly. Equipment in great shape and clean.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura C. 
Clasificación:
5.0

Fast efficient friends experience

Anthony K. 
Clasificación:
5.0

Clean and well maintained equipment. Fast checkout and check In process. Friendly staff.

BRUCE M. 
Clasificación:
5.0

The guy returning the trailer was super awesome and super helpful

Daniel H. 
Clasificación:
5.0

Great customer service!!! I sell real estate and stage homes for sale. The cargo van was perfect and they were well aware the white would fit into the cargo van space. My Usual helpers are not available in this worked out fantastic. Also when I checked back in I just followed the directions on that phone and the gentleman who checked me and was very kind and helpful as well. I think it's wonderful that they were so kind especially for all the new people moving to Florida.

Kathryn L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Beth H. 
Clasificación:
5.0

Quick friendly service, with a smile Everyone was polite and helpful.

Jim G. 
Clasificación:
4.0

El cliente no dejó un comentario.

paul P. 
Clasificación:
5.0

Friendly, quick, and explained all my questions.

THOMAS F. 
Clasificación:
5.0

Nothing, great customer service

FRANK R. 
Clasificación:
5.0

Very efficient operation!

JAMES C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barron A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

You guys are all great & ROCK !!

Stephen M. 
Clasificación:
5.0

Very professional, very prompt, fast service

DaKine T. 
Clasificación:
5.0

More parking for customers

Brittany K. 
Clasificación:
3.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory B. 
Clasificación:
5.0

Staff was exceptionally friendly and helpful

Suzanne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah H. 
Clasificación:
5.0

Great service, friendly staff, and well cared for equipment.

DANIEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BURLESON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis C. 
Clasificación:
5.0

Large complex, could advertise/recommend where main entrance is for their service.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley M. 
Clasificación:
5.0

No one at the store answered the phone and I called 3 times and waited on hold for 10 minutes each time- so maybe answer the phone? Once I got ahold of someone, the experience was easy.

Louis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernardo S. 
Clasificación:
4.0

I know there are limited employees at each location, but it would be nice if customers who have completed the check in process on-line, wouldn't have to stand in line for 30 to 45 minutes after arrival, behind customers who havent checked in on-line. A separate check in line for customers would be nice.

Jeff H. 
Clasificación:
5.0

I've recently used two U-haul locations. One was great and one was a nightmare. U-Haul Moving & Storage en South Fort Myers was the SUPERSTAR. Every employee I dealt with was professional and the entire experience was A+. Gracias.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

tony R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

INMACULADA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT O. 
Clasificación:
5.0

Very efficient operation.

THOMAS JOSEPH K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Russell K. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
3.0

Staff were friendly and quick. The only negative was being quoted $32 on their site and actually being charged $65 (with same requested equipment and time if use). We were also charged for moving equipment we did not receive but return location refunded the $10.

DENISE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryan C. 
Clasificación:
5.0

Nothing I can think of.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
4.0

Very busy on Saturdays!!

Diana P. 
Clasificación:
3.0

Very long wait time when checking in. Only one customer service agent who was very nice but overwhelmed by the number of customers. Need mire help.

roger T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory A. 
Clasificación:
4.0

El cliente no dejó un comentario.

LA SHANNON B. 
Clasificación:
1.0

Staff are rude they werent helping and tried to over charge me

Danisha K. 
Clasificación:
5.0

The people at this location did everything they could to help make our move successful.

Dana S. 
Clasificación:
5.0

Gracias.

Stephen F. 
Clasificación:
5.0

Absolute professionalism at this location. Eli and staff gave me the best service I could hope for!! Thank you!

Bradley K. 
Clasificación:
2.0

The gas tank was supposed to be at half when I picked it up and it was not.

KORTNEY S. 
Clasificación:
5.0

super easy to drop off the vehicle. No issues with this location.

Mark F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rolex A. 
Clasificación:
4.0

Location was fine. The U Haul return server electronically was not working right. We could not verify our location on the U Haul site multiple times with different phones and there were 3 other folks have similar issues. Sunday pm is big for returning equipment and unusual that they close so early. Must have been frustrating for hundreds of folks returning equipment. The 20' truck however was excellent.

Cyrus K. 
Clasificación:
4.0

When I arrived my Ubox was not at this location as it was supposed to be. I was very upset but Ely the Manager took care of things very quickly for me although I still had to drive 11 miles further to pick up the box. The woman at the counter was also very nice and apologetic for the company's mistake. I appreciated how proactive they were in such a busy location. The Guys that were working outside with the equipment were also very nice and helpful.

AMY S. 
Clasificación:
3.0

Very unhappy at the time of returning the truck because the application did not work and now you are charging me an additional $ 20.00. TOTALLY DISAGREE, I do not think I will rent again in U-haul

Andres G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith J. 
Clasificación:
5.0

Very easy process! Thank you!

Janice M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS D. 
Clasificación:
5.0

Overall great experience. Nice, clean van that was easy to drive. Employees were very friendly. More customer parking would be nice.

JULIE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHENCHRISTOPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward W. 
Clasificación:
1.0

scheduling was a nightmare and communication was ZERO

Geraldine G. 
Clasificación:
5.0

Eli and the entire staff here are awesome! We always rent their small ramp trailers to deliver and pickup all of our carts here at Cart Life Carts! Thanks so much guys, Tim Bourke.

Tim B. 
Clasificación:
3.0

The driving location on GPS does not show where the entrance is it brings you to the back lot of the drop off. Had to walk through the uhaul area to find the drop off

STEVEN D. 
Clasificación:
5.0

I'm have used Uhaul at this location several times and have never had any issues

Nicholas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Burton Randall M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natasha E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven D. 
Clasificación:
5.0

Need for more customer parking. Sammie was wonderful!

Henry H. 
Clasificación:
5.0

The man working in the yard who hooked up my truck and trailer was very professional and made sure everything was safe for my journey. I really appreciate that.

Kelly C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerard Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane M.  |  Overall Experience 
Clasificación:
4.0

I was told by the Uhaul call center that my unit was on the first floor. When I arrived I found out all available units were on the second floor, the person in office spoke negatively about the call center always screwing things up, and I would have to carry my boxes up stairs. I was sent out by the office to find it on my own in a sea of buildings. Fortunately Nigel helped us find the right building, helped us get in, and provide guidance on how best to get the boxes out of our truck and up the stairs. I answered yes to the question above about the staff being friendly and helpful because Nigel truly was. He saved what could have been a negative first impression.

Erik J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

pat s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Glenn K.  |  First Impressions 
Clasificación:
3.0

I had requested online, along with my truck rental, a spacious storage unit so there would be no issues getting all my stuff in. The clerk, although courteous, told me storage units are on a first come first serve basis. That is not the impression chicken on the website.cthe storage unit I was given was very small and on the 2 nd floor.

Diane M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

joe o.  |  First Impressions 
Clasificación:
3.0

I reserved a 10X10 Got an 8x8 because my reservation wasn't available upon arrival. I instead got an 8x8 2nd story locker. Will be using my free month and moving to a location that actually has the product I need. Epic waste of time and money. The staff was super friendly and courteous. The manager however is not an honest person.

TRACY F.  |  First Impressions 
Clasificación:
5.0

I wrote the comment about Michael last week from when I used this uhaul. Again outstanding service great people you have working for you. Both in the office and the people working on the lot 10/10. Would go here again and reccomend to anyone who needs a uhaul or storage.

Michael M.  |  Overall Experience 
Clasificación:
5.0

The GM was absolutely wonderful. The entire staff has made my experience, from my storage unit to my moving needs, the smoothest I have ever had.

danielle b.  |  Overall Experience 
Clasificación:
4.0

Unit B45 lights were not working making it difficult to use at night. When I inquired about a unit, I specifically asked for 1st floor with no stairs. Unfortunately, when I got there, that wasn't the case, and no other unit was available.

Deborah T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah H.  |  Overall Experience 
Clasificación:
5.0

Over the 10 plus years that I've used as storage I was accommodated very well for the facilities and the staff do nothing but praise. Gracias

ANDRE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHY S.  |  Overall Experience 
Clasificación:
4.0

Units are extremely difficult to get furniture into..unit B45 Lights were broken and I was told I had a first floor unit..B 45 is up stairs

Deborah T.  |  First Impressions 
Clasificación:
5.0

Free storage for aaaaa wholllleeee month and the staff was upset nice I had a great experience dealing with uhaul it made moving so much more fun

yazan q.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

RANDAL J.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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