Comentarios del cliente para U-Haul Moving & Storage of South Fort Myers
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of South Fort Myers
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Randall M. en
The gentleman who took our trailer was so nice and friendly. I hope you know he’s a keeper. I think his name is Sammie.
Mark J. en
The truck I rented Droe really really bad. the wipers were all worn out and this is Florida and it rains a lot so I could barely see when it was raining. The back of it smelled like someone spilled beer all over the place. Therefore when I got my furniture and clothes out of the back they smelled like beer. I rented an appliance dolly but I don't like the fact that when I returned it I just put it in the back and close the door for someone to steal. so I put it in the cab of the truck because I didn't want to be responsible for theft
John D. en
The site could benefit from some clear signage or direction as to where customers should leave their vehicles if they're renting a van/truck for just a few hours and returning to the same location. Otherwise, every employee I encountered was professional, friendly and helpful. I would (and have) recommended this location to others.
Jeffrey J. en
It was pretty busy and short staffed. This created long than usual wait times. I’ve used this location before, and this is the longest I’ve ever had to wait.
Christ Z. en
There very good always have what I need.
Robert H. en
Have the waiting room TV working and the A/C better, sweat ?? my butt off for 1 1/2 hours !
James C. en
What a tremendously good Ambassador you have employed in your company, Sammie was personable, attentive, and professional in every way. Thank you for your military service to this country Sammie, and thanks for getting me parked in just the right spot at the U-haul yard Sargeant, lol.
RONALD F. en
have more people on hand to check in trailers, truck returns only had 2 and they were nice but overworked!! and we luckily did not wait to long bec the 2 workers worked hard
Mike W. en
Nothing-I can go to half a dozen other locations between Estero and this location but they DO NOT give the service or professionalism that I receive here. I use them several times a year and next week when I have to haul equipment to our Kansas City region.
Janie G. en
friendly staff
Bernard C. en
Great service; kind and courteous. Very reasonable.
Roy W. en
Just have all customers in this area go to this location I never go to any other because I know I can get what I am looking for.
kevin b. en
Quick and professional service! Great job!
Deborah F. en
Nothing! Everything went smoothly.
Daniela J. en
Excellent and fast from customer service to vehicle operation and return of the excellent vehicle. I recommend it.
Andrea C. en
Amazing customer service from start to finish. Chantal and the gentlemen that took the van in were great. Thanks !
Duane D. en
The truck wasn’t ready, no keys & not filled up with gas.
John E. en
You guys are awesome, excellent customer services and professional attention too!
Fiona F. en
Nothing. Perfect. Great value and customer service. Highly recommend!
Ryan N. en
This location "lost" the trailer I used, and was sent threatening letters about returning the trailer I had already returned on time. I had to speak to the owner and have him go through security cam footage until they verified that I did, in fact, drop the trailer off. Unbelievable
Janie G. en
nice friendly service
ROBERT C. en
Try calling all day to have my security card blocked because it was stolen it took U-Haul 6 hours to get ahold of me about the situation and by then my locker had already been cleaned out . Stolen
ROBERT C. en
Unfortunately I had a v poor experience,To make a long story short the enclosed trailer leaked and ruined a lot of my ersonal belongings that are irreplaceable. I've spent hours with c.s did nothing
Alan L. en
My experience with the staff at this facility was outstanding. However, my dealings with U-Haul corporate were terrible. I will use the local facility but it is unlikely I will ever call U-Haul again.
Anthony H. en
Great people! Very helpful
Walter N. en
Excellent service on a no notice hot late in the day Sunday.
Sarah A. en
The staff was remarkably helpful
Kevin G. en
Great service great hospitality everyone was kind and very very helpful
Beverly K. en
Other than a minor mouse problem and some moisture my experience with this rental was excellent. I just wish their prices were better but the whole area of Fort Myers is overpriced.
Thomas S. en
👍
Joshua W. en
Paid uhaul to install wire for the hitch 3 weeks ago, employees tried hooking up a trailer, found out the wires don’t work anymore. Seems nothing can be done about 160 dollar wires?
Carolyn R. en
I had 6 U-boxes stored at the Cleveland Ave location. I had the best experience possible with the team here. Every time I called or came in, I was taken care of quickly and happily.
Roger O. en
awesome - great customer service
garrett s. en
We had a good experience using UBoxes. We moved from California to Florida and this was by far the least expensive option. All our things arrived on time and intact to Florida. Would recommend!
Bruce h. en
We used the facility for a Ubox drop off at our home and pickup two days later. Everything was on time with great customer service.
Cary C. en
Great service
Marnie H. en
Crew was very helpful and did a great job. I have used U-Haul many times for different things, and I left this time thinking that this crew is doing things right.
debbie b. en
The staff was friendly and had great customer service! Mark the manager was especially friendly and helped me in every way,
Harold H. en
Was very happy with the whole process. The staff was very friendly.
Kent W. en
staff helpful, efficient and friendly
mike b. en
Kristen could not have been more helpful
bonnie m. en
Mark took a very bad U-Haul experience and handled it with dignity and compassion. Thank you. Kristian, you made the nightmare of our experience with U-Haul bearable. Thank you!
James K. en
Very satisfied....
Matthew E. en
Great Service
Larry S. en
Please start a practice of pro rating your storage facility. I feel it very unfair that you have to pay for a full month for one week of storage. Thank You
Kevin W. en
The guys were courteous and accomodatong.
Frank M. en
Fast and efficient service . They were also helpful in helping me find assistance in unloading .And above all provided discounted storage .All employees were professional .
William U. en
Great customer service
Diana S. en
Good Customer Service
Peter P. en
Like it.
Louise V. en
The staff were very kind which is most important to me, going under the stress of moving. Thank you.
MONIQUE S. en
Fees
Rebecca F. en
I was redirected to another store which was not convenient to me. Apparently this store had U boxes and the one nearest me did not even though I reserved my box weeks in advance.
Katherine A. en
Everyone was very courteous and very helpful.
THOMAS B. en
Have dealt with this location multiple time for an extended move. They have been extremely helpful and proactive.
Jim R. en
Excellent service!!
AMY M. en
I enjoyed my (almost) 3yrs at this location, friendly staff. Thank you