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HEATHER CCustomer Reviews for U-Haul Moving & Storage of South Fort Myers
Testimonials From Recent Customers
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Perfect
STEFANO RTry and keep the reservation in the city requested instead of making someone drive 45 minutes to get the reserved equipment.
GERALD HThe tech had me hooked up in 5 minutes and the whole staff was very nice
WILLIAM NFast drop off , no drama !
Brian DQuick easy and ready to go. Perfect application
DONALD TWe dropped off after hours but the app was very helpful and made it easy to . Area was well lit and easy to find a place to drop trailer.
Holly WJust making sure the equipment works properly would be a time saver and not be stressed out trying to open and close the door even. But besides that everything was great and will continue to return for more rentals.
AIDAN BDoor stay was missing and unless both doors were closed together, the locking door would not lock. The attendant could have been a little more friendly.
Thomas DThe attendant hooking up our trailer could have been a bit friendlier.
MARY Rstaff was very helpful, answered all my questions, provided almost all the info I needed. Equipment was clean..needed to mark /confirm damage from previous users so that I didn/t get charged at the other end. No problems at the end!
KAY CI only have one issue your entire system was down when I came to pick up my vehicle and the location is 45 minutes from my house. So I wasted 4 hours driving there and back and were in the process of moving so I had to keep the truck longer than expected. If you could do a small eedind for the inconvenience and gas that would be be appreciated and make me chose your company again for future services.
Brenda fA misunderstanding of where to drop truck off resulted in an additional $284 charge. The iriginsl drop off was quite far from our destination. We were told as we got close we could either call or look for a uhaul. We left it at our destination location, clean, gas, and a day early. Im hoping this will be resolved soon
MICHELLE BPressure wash the cargo area of the trailer. There was grease and oil on the floor of the trailer
WILLIAM KVery large and very out of the way for me to drive to. Personnel were non-US which made understanding their requests. No one even checked out if the trailer was clean or not.
FREDERICK RRented from this location several times. The twin girls that help with the trailer hookup are always helpful and good to deal with. But the guy that took the trailer when returning has a really bad attitude both times I've seen him. He seems like he hates his job, slams things around and just complains too much. Everyone else has always done a good job.
PETER CThe trailer they attempted to give me appeared to have wheel bearing issues - the guy working the yard was a jerk at best. I made them give me a trailer next to it with tight bearings and good tires.
BOYD RGreat experience! Would come back!!
JEREMY FWould have rated Excellent except the person who hooked up my trailer forgot to put the hand truck inside.
RICHARD LOur particular trailer was a little rough around the edges, but mechanically sound
JEFFREY DInspect all equipment before you rent it out. Our trailer had two faulty tires.
NELSON RI found out after driving 720 miles from FL to NC that the truck I rented had no turn signal or brake lights.
EDWARD WFront desk staff was fine. Man who lead me to trailer very unfriendly. Ordered a 4x8 trailer to move 4 pieces of furniture. Someone changed it to a 6x12. Without confirming with me! They had 2 4x8 on lot. I did not want the bigger trailer due to more weight and more pull in my truck. I had no choice. This cost me additional money due to gas mileage while pulling bigger heavier trailer. Not happy with this rental at all, and will probably never hear from the company anyways!
STEVEN WHere's the thing. The Naples store had two trailers that were broken so after and hour there wasting my time, I had to drive all the way to Ft. Myers and back! I think UHaul should credit me a day for my wasted time of a day.
Thomas TThe person I was dropping it off with was rude. Telling me to pull up to a stop sign. I did so and pulled the front bumper of my truck to the stop sign. He started telling me again to pull up to the stop sign. I said I am. After asking what do you want because the front of the truck is at the stop sign. He then says he wants the trailer at that stop sign. He was clear about what he wanted and was rude.
DAVID RNot a thing everything was great staff were very friendly, and help you in anyway.
RONALD HI rent several trucks and trailers every year and have done so at this location for almost 20 years. To get to it I pass by at least 10 "mom & pop" locations because this location gets it. First time I had 2 girls working the lot and BOTH were very helpful, professional, and hard working. The quality of service between a dedicated U-Haul facility and some small business just trying to make a quick buck is startling.
MICHAEL WI had reserved my storage unit online and really didn't want the unit that was offered through the online system. The gentleman that helped me on Saturday 05/03/25 was able to get me a better unit! The unit I ended up with is in the perfect place for loading and unloading! I was really happy with the change!
AMANDA VI could not drive into the u-haul location from route 41 because it was blocked with many unoccupied u-haul trucks. Had to go back out to route 41 do a u-turn then travel to a street south of the u-haul location. Next I drove down that street to a side entrance that was poorly marked in order to enter the u-haul establishment with my vehicle. I had a 1-7/8" ball on my vehicle when it was hooked up to a 5x8 enclosed trailer. After driving that day I didn't like the noise coming from the hitch so I went to another u-haul location to have a 2" ball installed on my vehicle.
JAMES GEvery time I was there to unload some storage to unpack at my new home, either James or some of his staff asked if they could help with whatever I was doing. As I am not very strong, their many kindnesses and offers were so appreciated.
LYNNE W | Overall ExperienceThe young lady was very unprofessional, was screaming at us and treating with very funny reason. Would never recommend this location.
LARRY KI had interaction with 4 employees at 11401 S Cleveland Ave. Fort Myers, FL 33907. Every one of them treated me very well. They had answers for all my questions using the knowledge they had gained by working at U-Haul. I was very pleased. It wad s very good experience. Rick Wuethrich
RICKY WNeeded large furniture rubber bands to hold furniture pads, never heard of them.
JEFFREY BThe U-Haul facility at 2650 Fowler Avenue. Totally screwed us up. We had a reservation there and when we got there there was no trailer. You could improve your service by terminating their contract. The phone number that this original reservation was under is 812-345-6367. I called and tried to complain and they said someone will call me back in 72 hours and they didn't. This is from your home office that the call was supposed to come from.
JAMES TSerious problem with Auto magic door 2 storage containers NOT STAYING OPEN while we're taking our items 2 inside storage. Had 2 REOPEN DOORS at LEAST 3 Dozens times!!! Very Frustrating
GERALD P | First ImpressionsExcellent service.
TERRY VI wish we could of picked up trailer where we reserved it. Had to drive 45 minutes more.
MICHAEL KThere was a problem with the flashers and the trailer was damaged already. I did not receive any pre departure pictures
Pierre NWas a little difficult to find the entrance with so many trucks in front of.
JUSTIN SNothing! You guys are smazing
JAY DI wouldn't recommend U-Haul to a single person, animal or bug. It wasn't so much this location, it was the fact that I had a scheduled rental for a different location and they didn't have my truck, they told me I went to the wrong location, which wasn't put on my reservation. Went to the new location no one was there, went to another location and they had no rentals which then they booked me for this current location. I called scheduling or just customer service in general and everyone was quite rude. I am very disappointed and unhappy with my experience, I basically waited two hours to pick up a truck which delayed me by hours on moving. The girl working the pick up counter at this location wasn't bad at all and I'm sorry if this lowers a score for her, but I had a terrible terrible experience for the entire day until I got home.
ANTHONY GExcelent service
JOSE Mquick & easy return!
JAMES YThe office personnel were fantastic and very knowledgeable and extremely helpful. Also your yard personnel were awesome, they did everything perfectly.
CARLTON BThere was a long line to pick up the rental, only 1 associate helping customers. Expected it to be faster since reserved online and did the ID link as well.
BRIAN EThe person at the counter was very friendly and walked me thru everything needed to know
Christina MNo comment.
CLAUDE RIt was always easy to speak to a person for advice, questions, and recommendations. The movers on both ends were terrific. Definitely a 5 star company.
janet vThe staff very acomadating and friendly made my experience pleasant
RONALD MI had almost had no gas. When I starred the truck the warning was on with 39 miles left so I ended up putting more gas in the tank than I needed. Otherwise everything was great.
HERBERT FNeed more respect to customers
SILVANA Mfirst of all, I was sent there from my original pick up location. ez-pz postal 19481 Tamiami trl was absolutely horrible. they had no record of me or my reservation. I had to show them my phone & printout. not friendly or helpful at all! waste of time
ALLAN SI went 2 days over my agreement, explained that I moved and had one month free. Did not need the storage but they insisted on charging almost $200 to remove lock they gave, open EMPTY storage door. Ridiculous.
Stephen S | Overall ExperienceThe lot attended on duty on Sunday around 934 was nasty, rude and kind of racist very unprofessional. I will never ever again use this facility. I did bring into the manager's attention, but then the Michael he apologized and said he would talk to him whether that happened or not I have no clue this guy does not need to be working with people. He should be working in the cemetery Where he has no contact with life people very nasty super rude.
BRYAN F | Overall ExperienceOnly thing to improve is the temperature inside the storage area. It was too hot.
Terry B | Overall ExperienceJames was very helpful and professional when I went to check into my reservation.
LYNNE W | First ImpressionsIn getting past the door, there is a very large lip to get over using the rolling cart. This made it incredibly difficult for me to pull the cart into the storage facility every time I had to unload more items and my uhaul was full. The concrete had broken away all along the edge of the door. Otherwise, everything else was great.
Kristen H | First ImpressionsThey were most helpful every time we had questions or concerns! Always very professional!
Stacci O | Overall ExperienceI would have like for you to give 2 month free like the other storage units places in town
Jacquline L | First ImpressionsThank you for a year of storage
Thomas L | Overall ExperienceStaff has always been pleasant and helpful. The hours are convenient
Lisa F | First ImpressionsThe staff was very helpful and knowledgeable.
Charles C | Overall ExperienceMy first interaction with the staff was horrible. I was given a storage unit that already had a lock on it. When I notified the staff, they had attitudes and weren't friendly. I had movers at the U-Haul location and it took them over and hour to get me another unit. My had to pay an additional fee for the movers going over the time. When they finally found me another unit, it was 30 dollars more and they refused to match the price of my other unit even though it was their fault. I will never use U-Haul ever again.
SILIENNE S | Overall ExperienceI had a great experience using this storage facility. The only reason I vacated was because I moved out of Fort Myers.
Kevin C | Overall ExperienceThe experience was ok until we got to our destination. Surprise, surprise; the truck we rented was a 26 footer, we were moving a three bedroom bla, bla home, and when we got to our destination the only storage available was a 10x10 and they would make available a 7x10 for us, take it or leave it. We make a reservation of a 10x20. We were lucky that we have relatives in the area and let us use their garage.
Alfonso P | Overall ExperienceGood clean and convenient
Casey A | Overall ExperienceGood afternoon, they deducted from my account an amount of 98 dollars, but when I went to get the van I had to pay another 35 dollars, I didn't understand why that
Diego M | Online Move InThe store does not answer their phone. I have called multiple times a day for multiple days and left multiple messages for the manager and received no call after 14 attempts. I even contacted corporate and corporate said they never answer their phones. Corporate also contacted the manager and requested for them to call me and I still didn't receive a call back. I have also physically stood in the store and watched them ignore calls & let the phone ring and ring with no attempting to answer. That is the only reason I canceled my unit- poor communication skills & excuses from the manager and staff on why they don't answer the phone.
Maria M | Overall ExperienceEli was more than accommodating and I appreciate all his help while my son and I moved and traveled.
teal t | Overall ExperienceU didn't receive dolly but still got charged
Roderick B | First ImpressionsNice people, appreciated the service
Paul C | First ImpressionsHook to put lock was missing and the unit had leftover garbage still in it. It is near a gate and the gate was not closed for the night.
Victoria J | First ImpressionsWe had to take our items somewhere else because there was a huge pedal in front of our unit that was ankle deep.
Andrea S | First ImpressionsAfter completing a move to the area, we dropped off our Uhaul truck and trailers at the Ft. Myers facility. The manager, Eli Rosado, was extremely helpful and ensured everything went smoothly. He provided the storage unit and personally showed us the best way to access and use the facility. Of all the places we dealt with during our move, this was by far the best facility to work with, from the staff helping with the drop off to the manager. .
Greg M | First ImpressionsCustomer service was great
kevin b | Overall ExperienceOnly reason I gave less stars is because the unit I reserved was no longer available and had to go with a much smaller one and they are charging me more than what it was for the larger one and more than what it's advertised for.
CRAIG T | First ImpressionsBoth when we got the storage unit and when we vacated it, the people working at the location were friendly and helpful.
Erik J | Overall ExperienceExtremely friendly and helpful!
David H | First ImpressionsThe main problem is that we could never use the big door, always blocked by other pods, trucks, etc. My husband had tools and we're heavy so that was VERY inconvenient, and when asked about it, staff just replied that they didn't have anywhere to put stuff and the had other spaces they could have used. Also my card had been hacked and charged me 15.00 late charge instead of notifying me. And paying 95.00 a month for a small space was just too much considering other issues.
Sue J | Overall ExperienceThe reason why I said no to the lighting was because of the fact that the lights upstairs where my storage unit was does not stay on for more than 5 minutes and you have to keep going down the other way to send hit the sensor so the lights will come on other than that my experience with you was good and I would recommend you to other people but maybe you might want to do something about the upstairs light so when the lights come on they stay on until like 5 minutes after people are done something like that.
Wendy S | Overall ExperienceLacked security gates I am used to. I it did not look swept out.
Linda W | First ImpressionsOnly downside was being able to contact the facility directly. 99% of the time was only able to reach call center.
RICHARD D | Overall ExperienceI love you guys and thanks for the service, and I already talked to my friends and my family the excellent services you gave me
jimmy L | First ImpressionsThe workers were fantastic everybody they have on a crew went above and beyond I put yes to as well let’s but actually inside the storage it didn’t have light and was hard to see to the back other than that it worked fine and I would recommend it if you’re looking for storage
Gloria G | Overall ExperienceThe workers made the experience worth it they were super funny and personable and I was laughing through the pain of getting forcibly and illegally removed from my home! They all deserve raises have a great day!!
Jeffrey J | Overall ExperienceThe maintenance crew went over and above I have a little problem they jumped right in a moments notice and got me on my way they were truly the best maintenance crew that I’ve ever had an experience To deal with! bravo for having such great employees !
Gloria G | First ImpressionsThe only issue is my security card for after hours doesn't work. I've had it replaced once and still does not work correctly.
Maria M | First ImpressionsThe girl that works there is very rude and made my experience awful
Annette T | Overall ExperienceWould recommend with the only problem being the rent. Didn't expect it to go up twice since April.
Dean C | Overall ExperienceThe people here are very friendly, helpful and professional. This is a very clean and well maintained facility.
Robert R | Overall ExperienceI was told by the Uhaul call center that my unit was on the first floor. When I arrived I found out all available units were on the second floor, the person in office spoke negatively about the call center always screwing things up, and I would have to carry my boxes up stairs. I was sent out by the office to find it on my own in a sea of buildings. Fortunately Nigel helped us find the right building, helped us get in, and provide guidance on how best to get the boxes out of our truck and up the stairs. I answered yes to the question above about the staff being friendly and helpful because Nigel truly was. He saved what could have been a negative first impression.
Erik J | First ImpressionsI had requested online, along with my truck rental, a spacious storage unit so there would be no issues getting all my stuff in. The clerk, although courteous, told me storage units are on a first come first serve basis. That is not the impression chicken on the website.cthe storage unit I was given was very small and on the 2 nd floor.
Diane M | First ImpressionsI reserved a 10X10 Got an 8x8 because my reservation wasn't available upon arrival. I instead got an 8x8 2nd story locker. Will be using my free month and moving to a location that actually has the product I need. Epic waste of time and money. The staff was super friendly and courteous. The manager however is not an honest person.
TRACY F | First ImpressionsI wrote the comment about Michael last week from when I used this uhaul. Again outstanding service great people you have working for you. Both in the office and the people working on the lot 10/10. Would go here again and reccomend to anyone who needs a uhaul or storage.
Michael M | Overall ExperienceThe GM was absolutely wonderful. The entire staff has made my experience, from my storage unit to my moving needs, the smoothest I have ever had.
danielle b | Overall ExperienceUnit B45 lights were not working making it difficult to use at night. When I inquired about a unit, I specifically asked for 1st floor with no stairs. Unfortunately, when I got there, that wasn't the case, and no other unit was available.
Deborah T | Overall ExperienceOver the 10 plus years that I've used as storage I was accommodated very well for the facilities and the staff do nothing but praise. Gracias
ANDRE S | Overall ExperienceUnits are extremely difficult to get furniture into..unit B45 Lights were broken and I was told I had a first floor unit..B 45 is up stairs
Deborah T | First ImpressionsFree storage for aaaaa wholllleeee month and the staff was upset nice I had a great experience dealing with uhaul it made moving so much more fun
yazan q | First ImpressionsRemove goods from storage unit. Closed with Zero balance and charged again. Called three times to resolve but no call backs.
MICHAEL M | Overall ExperienceWait time to see an adviser is too long, you need more help at the counter. And you should have a least one or two chairs for people to sit while they are waiting, especially for the elderly.
Dolores B | Overall ExperienceGreat prices. Safe & secure.
BRADLEY O | Overall ExperienceThere was no lighting in the storage room it self.
Gary P | Overall ExperienceGracias
Yvonne F | Overall ExperienceCouldn't meet and deal with a better group of people. A real asset to your organization A1 group of people.
JACK B | First ImpressionsThis business just does everything right. I can't think of a single criticism.
Laura J | First ImpressionsMy overall experience with U-Haul was not positive. If you have a better option (take it). If you don't just understand that customer service is not a priority for this company as a whole.
Carlos V | Overall Experiencefriendly staff
Janie G | Overall Experiencenice friendly service
Janie G | First ImpressionsTry calling all day to have my security card blocked because it was stolen it took U-Haul 6 hours to get ahold of me about the situation and by then my locker had already been cleaned out . Robado
ROBERT C | Overall ExperienceUnfortunately I had a v poor experience,To make a long story short the enclosed trailer leaked and ruined a lot of my ersonal belongings that are irreplaceable. I've spent hours with c.s did nothing
ROBERT C | First ImpressionsMy experience with the staff at this facility was outstanding. However, my dealings with U-Haul corporate were terrible. I will use the local facility but it is unlikely I will ever call U-Haul again.
Alan L | First ImpressionsGreat people! Very helpful
Anthony H | First ImpressionsExcellent service on a no notice hot late in the day Sunday.
Walter N | First ImpressionsThe staff was remarkably helpful
Sarah A | Overall ExperienceGreat service great hospitality everyone was kind and very very helpful
Kevin G | First ImpressionsOther than a minor mouse problem and some moisture my experience with this rental was excellent. I just wish their prices were better but the whole area of Fort Myers is overpriced.
Beverly K | Overall Experience👍
Thomas S | Overall ExperiencePaid uhaul to install wire for the hitch 3 weeks ago, employees tried hooking up a trailer, found out the wires don't work anymore. Seems nothing can be done about 160 dollar wires?
Joshua W | Overall ExperienceI had 6 U-boxes stored at the Cleveland Ave location. I had the best experience possible with the team here. Every time I called or came in, I was taken care of quickly and happily.
Carolyn R | Overall Experienceawesome - great customer service
Roger O | Overall ExperienceWe had a good experience using UBoxes. We moved from California to Florida and this was by far the least expensive option. All our things arrived on time and intact to Florida. Would recommend!
garrett s | Overall ExperienceWe used the facility for a Ubox drop off at our home and pickup two days later. Everything was on time with great customer service.
Bruce h | Overall ExperienceGreat service
Cary C | Overall ExperienceCrew was very helpful and did a great job. I have used U-Haul many times for different things, and I left this time thinking that this crew is doing things right.
Marnie H | Overall ExperienceThe staff was friendly and had great customer service! Mark the manager was especially friendly and helped me in every way,
debbie b | Overall ExperienceWas very happy with the whole process. The staff was very friendly.
Harold H | Overall Experiencestaff helpful, efficient and friendly
Kent W | Overall ExperienceKristen could not have been more helpful
mike b | Overall ExperienceMark took a very bad U-Haul experience and handled it with dignity and compassion. Thank you. Kristian, you made the nightmare of our experience with U-Haul bearable. ¡Gracias!
bonnie m | Overall ExperienceVery satisfied....
James K | Overall ExperienceGreat Service
Matthew E | Overall ExperiencePlease start a practice of pro rating your storage facility. I feel it very unfair that you have to pay for a full month for one week of storage. Gracias
Larry S | Overall ExperienceThe guys were courteous and accomodatong.
Kevin W | Overall ExperienceFast and efficient service . They were also helpful in helping me find assistance in unloading .And above all provided discounted storage .All employees were professional .
Frank M | ReservationExtraordinario servicio al cliente
William U | Overall ExperienceGood Customer Service
Diana S | Overall ExperienceLike it.
Peter P | Overall ExperienceThe staff were very kind which is most important to me, going under the stress of moving. Gracias.
Louise V | Overall ExperienceTarifas
MONIQUE S | Overall ExperienceI was redirected to another store which was not convenient to me. Apparently this store had U boxes and the one nearest me did not even though I reserved my box weeks in advance.
Rebecca F | Overall ExperienceEveryone was very courteous and very helpful.
Katherine A | Overall ExperienceHave dealt with this location multiple time for an extended move. They have been extremely helpful and proactive.
THOMAS B | Overall ExperienceExcellent service!!
Jim R | Overall ExperienceI enjoyed my (almost) 3yrs at this location, friendly staff. Gracias
AMY M | Overall Experience