Customer Reviews for U-Haul Moving & Storage of South Fort Myers

Clasificación:

5.0

Process and equipment worked as it should. Courteous staff.

Clasificación:

4.0

The truck was a bit rough. But worked so can't really complain.

Clasificación:

5.0

Your employees where very helpful and friendly Everything went quickly and smooth

Clasificación:

5.0

Keep up the good work

Clasificación:

4.0

???? Everything was great.

Clasificación:

1.0

Horrible experience! Will never use you again. Second time on a move that shipment was late- couldn't get through to anyone to get me an answer or timeline on delivery. Had to drive to the local location to get an answer after waiting on hold for an hour just for no one to give me an answer.

Clasificación:

4.0

It was a fine location, but the one on Alico Rd. would have been way more convenient, and was requested over 2 months in advance. We thought with that much prior notice a trailer would have been available there. It took an extra hour and a half out of our vacation time.

Clasificación:

5.0

Always a pleasure at this Uhaul location, fast friendly service, hooked up & off and running, great online check in helps make faster, only downside to this location is tough to get in with RV for Propane, propane on RV's are on left side and Tank is on the right on a one way nearly impossible to get close

Clasificación:

5.0

The guy that loaded me up was ex-military....great guy, very squared away. Enjoyed speaking with him.

Clasificación:

5.0

Hands down the best location I have ever used.

Clasificación:

2.0

Gas was low. Truck speedometer didn't work. Ran out of gas. Truck is poorly maintained. Almost didn't start multiple times. Terrible roadside service.

Clasificación:

1.0

The trailer jumped off the ball about 1/2 mile down the road on Airport Rd - the trailer hitch had not been screwed down on the ball! Not one screw thread was showing - I screwed it down to about 1.5 inches of thread on the hitch. Could have been a disaster!! Very poor service on the yard guy. Check your picture.

Clasificación:

5.0

Same as I wrote above! EXCELLENT

Clasificación:

5.0

Pickup experience was very smooth and simple

Clasificación:

5.0

I do not think there are any improvements needed! Gracias

Clasificación:

4.0

Trailer was not where it was supposed to be in N Naples. So sent us out to Golden Gate which was closed. Then sent us to Fort Myers. Finally got it there, but it was a lot of running around in traffic.

Clasificación:

5.0

Everything went great.

Clasificación:

1.0

First there was only one person to check you out Judy Shumaker who allowed another customer to break in line ahead of me who had just arrived and there were at least six behind me. No mask worn by the crew that hook up the trailer and when I returned after waiting a while while the guys were chatting and folding furniture pads I asked if I was at the right area to check it in. He said yes and to wait while he finished folding. He finally checked me out while carrying on a conversation with this fat girl who was waiting to get a truck. As I was about to pull off the other attendant swung around in a truck blocking me thus having to wait longer until she could figure out the truck. Absolutely the worst customer service ever.

Clasificación:

3.0

Maybe add another employee to cut dwn on wait time.

Clasificación:

4.0

Everyone was very personal

Clasificación:

1.0

Ac did not work. I called and was on the phone for an hour trying to get someone out to try to put Freon in it but all they told me was that I would have to take it back and swap it out. Tires were bald on the back and unsafe. I was charged for 24 moving blankets and a dolly, but neither were in the truck.

Clasificación:

5.0

Nada

Clasificación:

4.0

Good Staff. Efficient and friendly.

Clasificación:

4.0

Nothing. Staff was outstanding. You should have them give lessons to the entire Naples locations. Night and day. From the front desk to the drop off crew. Excellent.

Clasificación:

5.0

The guy out side that helped wish I would of got his name I would of write it in very helpful thank y'all so much for all the help.

Clasificación:

5.0

I would just keep doing what you are doing. The only issue was trying to park into the facility to get the truck.

Clasificación:

4.0

Having your equipment receiving employee be less abrasive when checking equipment in. May have been having a bad day when I got there, we all do but did not appreciate his tone after moving furniture all day.

Clasificación:

5.0

The woman that checked me in was extremely busy and still maintained a very polite demeanor the entire time. She beat my quote from Enterprise and earned my company's business for all rental needs in the future. ¡Gracias!

Clasificación:

4.0

Understaffed and the workers in the yard are rude!!!

Clasificación:

5.0

Received a phone call from U-haul 3 days after my rental retuned ON TIME TO RETURN THE RENTAL ! NO CHECK YOUR CAMERA A CHECK YOUR STAFF!!!!!!!!!!

Clasificación:

1.0

It's very crowded, they need more employees they had one person working outside and then the people inside were saying they don't handle returning uhaul. Why is it a uhaul location if they don't handle returns. They left one employee outside to tend to more than 5 people . He deserves a raise though for all his hard work

Clasificación:

5.0

Nothing, all was perfect.

Clasificación:

2.0

Rude, Abrupt, Unfriendly. I was not impressed with their customer service

Clasificación:

5.0

Mr Sam Jackson was the best! Extraordinario servicio al cliente

Clasificación:

4.0

Eli is the best

Clasificación:

5.0

Check in and out was terrific. The entire staff was great.

Clasificación:

4.0

The staff was great and the actual facility was fine, but the location was very inconvenient for my drop off. It was not the the nearest to my destination. It took me nearly three hours to drop off the truck.

Clasificación:

5.0

Staff at this location is always very friendly!

Clasificación:

5.0

Everthing was seamless picking up the trailer, they where very busy , but handled everything in thevprocess excellent ..... thank you

Clasificación:

3.0

Location is great, Very friendly and efficient check-in at customer service desk. Easy return as well, but truck was very old and should be removed from fleet. Loose steering column and had to gas the engine to get it to move. Didn't feel safe when driving the truck. Check your equipment before accepting an aging dinosaur like this one!

Clasificación:

5.0

Sam Jackson is a great employee!!! He was very open and personal. Funny too!! The smoothness of dropping off the equipment was excellent. I will definitely utilize this facility when I need moving equipment.

Clasificación:

5.0

Nice, clean and fast

Clasificación:

5.0

All the attendees where very helpful and friendly, I would definitely rent there again and recommend it to friends and family.

Clasificación:

4.0

Very pleasant to deal with, but windshield was filthy and pads that were reserved were not available. Because of convenient location and friendly staff, I will still definitely use them again.

Clasificación:

5.0

Probably need a little more help there was a wait to pick up vehicle

Clasificación:

4.0

It is a very tight space, but it seems like you do it as well as you can. A bit of a traffic jam with people coming and and going out, but a nice rental facility.

Clasificación:

3.0

Change engine oil soon light was on in the truck

Clasificación:

5.0

The man that helped me was very helpful and accommodating. Even helped me find the setting for my running lights!

Clasificación:

5.0

This location has the Best people working here, They more then over come the sloppy and Undependable employees and auto system that I have to deal with sometimes . Just recently my reservation was not in the system when I made it. But the people at this location to care of the mistake your on line corp system screwed up, All that work here deserve a bonus

Clasificación:

5.0

I wrote the comment about Michael last week from when I used this uhaul. Again outstanding service great people you have working for you. Both in the office and the people working on the lot 10/10. Would go here again and reccomend to anyone who needs a uhaul or storage.

Clasificación:

5.0

The GM was absolutely wonderful. The entire staff has made my experience, from my storage unit to my moving needs, the smoothest I have ever had.

Clasificación:

4.0

Unit B45 lights were not working making it difficult to use at night. When I inquired about a unit, I specifically asked for 1st floor with no stairs. Unfortunately, when I got there, that wasn't the case, and no other unit was available.

Clasificación:

5.0

Over the 10 plus years that I've used as storage I was accommodated very well for the facilities and the staff do nothing but praise. Gracias

Clasificación:

4.0

Units are extremely difficult to get furniture into..unit B45 Lights were broken and I was told I had a first floor unit..B 45 is up stairs

Clasificación:

5.0

Free storage for aaaaa wholllleeee month and the staff was upset nice I had a great experience dealing with uhaul it made moving so much more fun

Clasificación:

2.0

Remove goods from storage unit. Closed with Zero balance and charged again. Called three times to resolve but no call backs.

Clasificación:

4.0

Wait time to see an adviser is too long, you need more help at the counter. And you should have a least one or two chairs for people to sit while they are waiting, especially for the elderly.

Clasificación:

5.0

Great prices. Safe & secure.

Clasificación:

4.0

There was no lighting in the storage room it self.

Clasificación:

5.0

Gracias

Clasificación:

5.0

Couldn't meet and deal with a better group of people. A real asset to your organization A1 group of people.

Clasificación:

5.0

This business just does everything right. I can't think of a single criticism.

Clasificación:

2.0

My overall experience with U-Haul was not positive. If you have a better option (take it). If you don't just understand that customer service is not a priority for this company as a whole.

Clasificación:

5.0

friendly staff

Clasificación:

5.0

nice friendly service

Clasificación:

1.0

Try calling all day to have my security card blocked because it was stolen it took U-Haul 6 hours to get ahold of me about the situation and by then my locker had already been cleaned out . Robado

Clasificación:

1.0

Unfortunately I had a v poor experience,To make a long story short the enclosed trailer leaked and ruined a lot of my ersonal belongings that are irreplaceable. I've spent hours with c.s did nothing

Clasificación:

5.0

My experience with the staff at this facility was outstanding. However, my dealings with U-Haul corporate were terrible. I will use the local facility but it is unlikely I will ever call U-Haul again.

Clasificación:

5.0

Great people! Very helpful

Clasificación:

5.0

Excellent service on a no notice hot late in the day Sunday.

Clasificación:

3.0

The staff was remarkably helpful

Clasificación:

5.0

Great service great hospitality everyone was kind and very very helpful

Clasificación:

5.0

Other than a minor mouse problem and some moisture my experience with this rental was excellent. I just wish their prices were better but the whole area of Fort Myers is overpriced.

Clasificación:

5.0

👍

Clasificación:

1.0

Paid uhaul to install wire for the hitch 3 weeks ago, employees tried hooking up a trailer, found out the wires don't work anymore. Seems nothing can be done about 160 dollar wires?

Clasificación:

5.0

I had 6 U-boxes stored at the Cleveland Ave location. I had the best experience possible with the team here. Every time I called or came in, I was taken care of quickly and happily.

Clasificación:

5.0

awesome - great customer service

Clasificación:

4.0

We had a good experience using UBoxes. We moved from California to Florida and this was by far the least expensive option. All our things arrived on time and intact to Florida. Would recommend!

Clasificación:

5.0

We used the facility for a Ubox drop off at our home and pickup two days later. Everything was on time with great customer service.

Clasificación:

5.0

Great service

Clasificación:

5.0

Crew was very helpful and did a great job. I have used U-Haul many times for different things, and I left this time thinking that this crew is doing things right.

Clasificación:

5.0

The staff was friendly and had great customer service! Mark the manager was especially friendly and helped me in every way,

Clasificación:

5.0

Was very happy with the whole process. The staff was very friendly.

Clasificación:

5.0

staff helpful, efficient and friendly

Clasificación:

4.0

Kristen could not have been more helpful

Clasificación:

5.0

Mark took a very bad U-Haul experience and handled it with dignity and compassion. Thank you. Kristian, you made the nightmare of our experience with U-Haul bearable. ¡Gracias!

Clasificación:

5.0

Very satisfied....

Clasificación:

5.0

Great Service

Clasificación:

5.0

Please start a practice of pro rating your storage facility. I feel it very unfair that you have to pay for a full month for one week of storage. Thank You

Clasificación:

5.0

The guys were courteous and accomodatong.

Clasificación:

5.0

Fast and efficient service . They were also helpful in helping me find assistance in unloading .And above all provided discounted storage .All employees were professional .

Clasificación:

5.0

Extraordinario servicio al cliente

Clasificación:

4.0

Good Customer Service

Clasificación:

4.0

Like it.

Clasificación:

5.0

The staff were very kind which is most important to me, going under the stress of moving. Gracias.

Clasificación:

2.0

Fees

Clasificación:

4.0

I was redirected to another store which was not convenient to me. Apparently this store had U boxes and the one nearest me did not even though I reserved my box weeks in advance.

Clasificación:

5.0

Everyone was very courteous and very helpful.

Clasificación:

5.0

Have dealt with this location multiple time for an extended move. They have been extremely helpful and proactive.

Clasificación:

5.0

Excellent service!!