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Helpful !
Love this location
Fast and efficient. I did mention our dirty trailer and he assured me that it would be thoroughly cleaned with detergent.
The truck was dirty. Had to wipe it down, but in today's times I could be more picky than usual I wiped everything with Clorox wipes. And the windows were dirty at well. But a quick wipe down made me more comfortable. Very happy with truck. Ease of loading and ride back we're enjoyable.
Unable to telephone the location because ? Waited almost an hour to return a trailer because ? Only 1 person working at the site causing lengthy backup. UHaul is like the airlines. You don't want to do business with them, but you have to and they know this so they increase how bad they suck. UHaul did not keep its promises.
Nothing at this time. Staff was friendly and professional. Store is ran well. Staff is ready to help.
Tire pressure light on throughout entire trip. Was told not to worry about it. Did not explain anything about truck, like it don't go past 74 on highway.
Everything went smooth for us, can't think of anything to suggest for improvement
No suggestion; drop off went smoothly
Thank you! My move was super fast and Easy. Saved me a ton of money.
The people at this location are Excellent! Always helpful To bad the on line system isn't even half as good.
Nothing easy in and out
Everyone was great there and fast.
I was greeted by a line of 6 renters with only 1 person working the counter. None of the customers used online check in so everything had to be typed in. So even though I checked in online i had to wait 25 min to get to the counter. Not cool. Btw. Al the employees were great!
Great staff
The lady was outstanding went out her way to help me unload and check in. Her customer service skills were out standing!
Everything went very smoothly. Your drop off line after hours was almost on the street which could lead to trouble. I'd make an effort to make that area bigger or organize it differently. Other than that, everything was perfect. Thank you.
Gentlemen during pickup could have helped better. Had to contact trailer myself
Signed up online, but had to redo everything when I arrived. Not sure why I wasted time signing up online and enter my credit card only to redo it? Otherwise, place was clean, people friendly, and a good price.
Very slow counter service, a lot of customers, but staff went above and beyond to make sure we were satisfied. Very easy return process.
forgot my furniture pads but refunded me no problem
Everyone was very nice and extremely helpful. The only issue I had or the only complaint was that the rental truck I was assigned was parked behind another rental truck, so my truck wasn't easily accessible to leave as soon as possible. I had to find someone to help me and that had me running behind by 15- 20 minutes. If I had more stuff I don't know how I would have made the deadline for the rental.
telephonic communication with this location, and U Haul in genetral, are often difficult and involve long wait times.
Very quick and easy drop off. Very pleased.
Have to wait a while to check out and I was the only one in line. It might have been lunch time or something.
For such a large place it seemed a little understaffed but they did well .
Online process could be easier but I understand that it is your company's process. Overall, I had a great experience.
Everything was great but dolly equipment was forgotten prior to me leaving the lot.... need a better system to ensure everything is ready prior to leaving.
Sammie in the back and the young man with tattoos up front were awesome would reccomend A+
Corp Uhaul should cover any security cost at this location . They do an Excellent job. Your on line part is sub par I never use it . I only deal with the people on site They never let me down.. Or online All the time. Give this location whatever they need!
The only issue I ha e is the customer service, it is soso.
Wonderful, friendly staff who made moving a little more pleasant for us!
The GPS didn't lead me into the correct entrance of the parking lot and then I was kind of turned around with the trailer attached. This wasn't anyone's fault at the location, but it was a pain
The location, service and staff were/are excellent!! No improvements needed!
Really fast check in, very helpful. The tail lights did quit working on the second day of our trip. turn signals and brake lights were fine. also had a pull to the right, at least one tire out of balance and a slight oil leak by the reservoir for the power steering. truck ran great though. i did let the receiving facility know about these issues.
There was a communications glitch with my order and U-Haul box pickup. Excellent recovery by management and staff to get things resolved. They went above and beyond to resolve any issues I had. Highly recommend this facility.
The lady who helped me get the truck was wonderful. Very helpful and knowledgeable. The young man checking me in was very fast and helpful. Excellent experience!!!! 10 out of 10 in all aspects
It was a nice, clean and quick drop off. Very much appreciated after the long trip.
Easy in and out. Friendly staff And very helpful
The young lady that checked me out was fantastic -- fast, friendly and engaging. The young man that checked me back in was speedy and reassuring. Well done!
Remove goods from storage unit. Closed with Zero balance and charged again. Called three times to resolve but no call backs.
Wait time to see an adviser is too long, you need more help at the counter. And you should have a least one or two chairs for people to sit while they are waiting, especially for the elderly.
Great prices. Safe & secure.
There was no lighting in the storage room it self.
Thanks
Couldn't meet and deal with a better group of people. A real asset to your organization A1 group of people.
This business just does everything right. I can't think of a single criticism.
My overall experience with U-Haul was not positive. If you have a better option (take it). If you don’t just understand that customer service is not a priority for this company as a whole.
friendly staff
nice friendly service
Try calling all day to have my security card blocked because it was stolen it took U-Haul 6 hours to get ahold of me about the situation and by then my locker had already been cleaned out . Stolen
Unfortunately I had a v poor experience,To make a long story short the enclosed trailer leaked and ruined a lot of my ersonal belongings that are irreplaceable. I've spent hours with c.s did nothing
My experience with the staff at this facility was outstanding. However, my dealings with U-Haul corporate were terrible. I will use the local facility but it is unlikely I will ever call U-Haul again.
Great people! Very helpful
Excellent service on a no notice hot late in the day Sunday.
The staff was remarkably helpful
Great service great hospitality everyone was kind and very very helpful
Other than a minor mouse problem and some moisture my experience with this rental was excellent. I just wish their prices were better but the whole area of Fort Myers is overpriced.
👍
Paid uhaul to install wire for the hitch 3 weeks ago, employees tried hooking up a trailer, found out the wires don’t work anymore. Seems nothing can be done about 160 dollar wires?
I had 6 U-boxes stored at the Cleveland Ave location. I had the best experience possible with the team here. Every time I called or came in, I was taken care of quickly and happily.
awesome - great customer service
We had a good experience using UBoxes. We moved from California to Florida and this was by far the least expensive option. All our things arrived on time and intact to Florida. Would recommend!
We used the facility for a Ubox drop off at our home and pickup two days later. Everything was on time with great customer service.
Great service
Crew was very helpful and did a great job. I have used U-Haul many times for different things, and I left this time thinking that this crew is doing things right.
The staff was friendly and had great customer service! Mark the manager was especially friendly and helped me in every way,
Was very happy with the whole process. The staff was very friendly.
staff helpful, efficient and friendly
Kristen could not have been more helpful
Mark took a very bad U-Haul experience and handled it with dignity and compassion. Thank you. Kristian, you made the nightmare of our experience with U-Haul bearable. Thank you!
Very satisfied....
Great Service
Please start a practice of pro rating your storage facility. I feel it very unfair that you have to pay for a full month for one week of storage. Thank You
The guys were courteous and accomodatong.
Fast and efficient service . They were also helpful in helping me find assistance in unloading .And above all provided discounted storage .All employees were professional .
Great customer service
Good Customer Service
Like it.
The staff were very kind which is most important to me, going under the stress of moving. Thank you.
Fees
I was redirected to another store which was not convenient to me. Apparently this store had U boxes and the one nearest me did not even though I reserved my box weeks in advance.
Everyone was very courteous and very helpful.
Have dealt with this location multiple time for an extended move. They have been extremely helpful and proactive.
Excellent service!!
I enjoyed my (almost) 3yrs at this location, friendly staff. Thank you
