Customer Reviews for U-Haul Moving & Storage of South Cypress

1,980 reviews

21346 FM 529   Cypress, TX 77433

(281) 500-9004

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(281) 500-9004

21346 FM 529
Cypress, TX 77433

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Francisco Gonzales 
Rating:
5.0

Customer did not leave a comment.

Andrew Smith 
Rating:
5.0

Customer did not leave a comment.

ANDREW SMITH 
Rating:
3.0

Customer did not leave a comment.

RENEE MALLETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Quintero 
Rating:
5.0

Customer did not leave a comment.

Gabriel Herrera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Walter 
Rating:
5.0

Customer did not leave a comment.

Tamika A Singleton  |  Overall Experience 
Rating:
1.0

Tried to charge me 20 miles more. Good thing that I took pics before leaving and after dropping off.

DANNY CHENG 
Rating:
5.0

Awesome team

Jerome Harris 
Rating:
5.0

Everyone was friendly and professional. The best location I have used yet!!

Lonnie Jordan 
Rating:
5.0

Customer did not leave a comment.

Miles Brandon 
Rating:
5.0

Customer did not leave a comment.

amanda house 
Rating:
5.0

Customer did not leave a comment.

Leandro Serrano 
Rating:
2.0

Tie down vehicle correctly Jose’s wheel straps fell off causing me to have to stop and have them retied down. Ask the Lagrange U-Haul on Jefferson for verification.

Don Green 
Rating:
5.0

Customer did not leave a comment.

Sandra Davis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

VICENTE GRACIA JR 
Rating:
5.0

Customer did not leave a comment.

Charles Byrd 
Rating:
4.0

They could not find my reservation at first and the website said wait allowed but they are not really set up for that. They still worked with me after they found the reservation, let me sit at the desk during the wait and took care of me. While something probably needs to be fixed on the computer sides, the staff was great and was appreciated.

Michael Read 
Rating:
5.0

Have better trucks with good gas mileage and comfortable to ride in. The location is great Customer but what u pay for mileage should get better trucks Price is n too high

Michael Russell 
Rating:
5.0

Customer did not leave a comment.

Calvin Bradshaw 
Rating:
5.0

Customer did not leave a comment.

Christian Wolfe 
Rating:
5.0

Customer did not leave a comment.

Thomas Jordan 
Rating:
5.0

Very friendly and knowledgeable staff

Julie Mason 
Rating:
4.0

Everything was good, the two employees were very helpful,.pleasant and respecrful, it was easy transactions went smoothly , I was pleased with people accommodated me. Thank you.

SANDRA WEATHERFORD 
Rating:
5.0

Todo bien excelente

Ciro Soto 
Rating:
3.0

Truck had a loud noise when driver on interstate. That was deafening. Couldn't talk or hear radio. Very annoying.

Timothy grubbs 
Rating:
5.0

Excellent Customer Service.

Bryan Solis 
Rating:
5.0

Checar junto con el cliente el vehículo antes de que se lo lleve

Humberto Peredo 
Rating:
5.0

Customer did not leave a comment.

Miles Brandon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul King 
Rating:
2.0

Customer did not leave a comment.

Karen Trevino 
Rating:
5.0

Customer did not leave a comment.

JESSICA HARLESS 
Rating:
5.0

Customer did not leave a comment.

Adrienne Wright 
Rating:
5.0

Keep up the good work I will be back

Karry Debose 
Rating:
5.0

Customer did not leave a comment.

THOMAS ISAACKS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Ogles 
Rating:
5.0

Customer did not leave a comment.

Tamika A Singleton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Lerma 
Rating:
4.0

Customer did not leave a comment.

Jose Perez 
Rating:
5.0

Customer did not leave a comment.

Tamika A Singleton 
Rating:
5.0

Absolutely no hassle , very easy process

John Grim 
Rating:
5.0

Customer did not leave a comment.

Mike Brewer 
Rating:
5.0

Customer did not leave a comment.

Bryant Smith 
Rating:
4.0

Customer did not leave a comment.

hondo blakley 
Rating:
5.0

Customer service personnel were always great and willing to assist me.

vernette conrod  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARL CARMOUCHE 
Rating:
5.0

Nothing everything is A ok

Nakisha Jones 
Rating:
5.0

Fix the app. App kept crashing, pictures wouldn’t upload (after 4 pictures uploaded, it would delete all uploads, until finally it crashed all together but then said the reservation was no longer active)

Robert LaPlant 
Rating:
5.0

Great service

RAUL PICANOL COSTALES 
Rating:
5.0

Customer did not leave a comment.

Stephanie Doughty 
Rating:
5.0

Customer did not leave a comment.

Decorius Allen 
Rating:
5.0

Going and coming staff is very helpful thank you

crystal harris 
Rating:
3.0

Every time I was late made the payment I would still get a past due balance in the mail from the manager not doing her job and just sending out past due notices. She is not the very friendliest and she does not return phone calls and I asked to have my payments changed to the end of the month and she would not do that

Chayne Churchwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Idalia Aguilar 
Rating:
1.0

Horrible. Very unprofessional. Hire new people.

Tiarah Cuevas 
Rating:
2.0

They did not do a proper inspection of the vehicle and told me the tank was full but it was only 1/2 a tank. I was supposed to get c credit which was not issued.

Lisa Posey 
Rating:
5.0

Customer did not leave a comment.

Linda Owens 
Rating:
5.0

The 24/7 return was the best part of the rental

George McQueston 
Rating:
5.0

Customer did not leave a comment.

Amber Wittlif 
Rating:
5.0

I forgot the young man's name at the counter. He was Latino with glasses. He had a great attitude and knows his stuff!!! Give him a raise!!!

Eric Castro 
Rating:
5.0

Customer did not leave a comment.

Maria G 
Rating:
5.0

This facility and the staff have been very kind to our situation. Climate Controlled units are well kept and very clean. Manager and her support staff are very welcoming and go out of their way to make sure storage and rental vehicle experience is streessless and easy going

DANIEL NOWALK 
Rating:
4.0

Customer did not leave a comment.

Patricia Olvera  |  Overall Experience 
Rating:
5.0

Everything was good and as expected. The staff was helpful and had everything ready quickly.

Benjamin Dugas 
Rating:
4.0

I dropped the truck off at 6:45 am and the location was closed so I don’t have anything good nor bad to say about this particular location. The self checkout and drop off was simple and swift.

ADRIENNE IDEOZU 
Rating:
1.0

Fix the trucks it stop on me

misty paris 
Rating:
5.0

Customer did not leave a comment.

Shederian Stewart 
Rating:
5.0

Customer did not leave a comment.

Nicholas Walton 
Rating:
5.0

Thank you

Michael Clarke 
Rating:
5.0

Customer did not leave a comment.

Shederian Stewart 
Rating:
5.0

Customer did not leave a comment.

Stacia Brown 
Rating:
5.0

Customer did not leave a comment.

Deysi Reyes 
Rating:
5.0

I reserved a truck online and everything went smooth, once I got to “U-Haul Moving and Storage of South Cypress” the next day, the staff was very polite and had great customer service, they had my truck I reserved ready to go, thanks again… I definitely recommend this place

Jose Martinez 
Rating:
5.0

I did everything on the U-Haul App. This saved time at the counter. I would inform customers to use the App for their reservations.

Randy Sergent SR 
Rating:
5.0

Everything is fine for me I could have more employees

Edwin Quijano 
Rating:
5.0

Customer did not leave a comment.

CHRYSTAL ROBINSON 
Rating:
3.0

There is definitely a lack of maintenance of the buildings. Garage doors dented so don’t work properly. General condition of structures gives the impression that no one cares or pays attention

maybeth Christensen 
Rating:
5.0

Customer did not leave a comment.

Perry Davis 
Rating:
5.0

Customer did not leave a comment.

Mary Spears 
Rating:
5.0

Customer did not leave a comment.

Maria Torres 
Rating:
4.0

Customer did not leave a comment.

Eric Smith 
Rating:
3.0

They don’t verify who returned what vehicle and called me for fine fir vehicle that was not returned by me. Wasted a hour driving to location to find that out.

Anil Bhalerao 
Rating:
5.0

Several pieces of my furniture were damaged. It looks like there was rubbing of wooden pieces that caused damage to my dressers and bedroom pieces. My entertainment center was damaged as well, it seems there was too much loaded on top of it and it now has a broken back plate.

Richard Selvidge 
Rating:
5.0

Drop off service 24/7 access no issues for returning equipment

Alexis Conde Omana 
Rating:
5.0

Great Service!!!

Chrostian Solis 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS TOBIN 
Rating:
4.0

Just didn’t enjoy the pricing going up every time you look.

AMBER BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose gutierrez 
Rating:
1.0

There was roaches in the uhaul. I had to buy roach spray and basically bomb the truck.

Orvon Bowens 
Rating:
5.0

Good

yusbel triana 
Rating:
5.0

Actually this process was absolutely so easy and fast! I love the fact that you can pick up whenever, so super convenient!

Margarito Beltran 
Rating:
5.0

Very professional and helpful

Arnald Folmer 
Rating:
5.0

The employee was fantastic. Smart. Personable. Friendly and helpful. Knowledgeable too. One of the best Uhaul locations I have ever seen. Clean. Orderly. The main area was very organized too and well stocked with supplies. I will be buying supplies from you now. Great experience. This location tops my list for both rental and supplies. Glad I went there. And extra praise for the young man who helped me.

john chiocchi 
Rating:
5.0

Customer did not leave a comment.

Theresa Rich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VERNON PARKER 
Rating:
5.0

Customer did not leave a comment.

JUAN ARRIAGA 
Rating:
4.0

Customer did not leave a comment.

DAVID FALKENBURY 
Rating:
5.0

Customer did not leave a comment.

Marty Pflum 
Rating:
5.0

Customer did not leave a comment.

Pam Saca 
Rating:
5.0

I booked a different location (cypress north Houston) on line and got a phone call the day before pick up changing the location on north fry road. I arrived to pick up my truck and called for help and was told there was not a truck for me at that location on Fry road and needed to go to a third location. When I arrived at the 529 Kim was extremely helpful and even changed the drop off location to the 529 stop instead of the original location on cypress north Houston. Scheduling of the logistics was a nightmare and very frustrating but it all worked out with the help of Kim at the 529 location.

Kelly Barwick 
Rating:
5.0

Customer did not leave a comment.

Taylor Rowatt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darlene Arthur-Williams 
Rating:
4.0

Stop sending so many texts and emails asking for feedback.

Justin Garrigan 
Rating:
5.0

Really like the location. I got a good storage unit near the front entrance 1st floor. The price is really affordable. Fits my budget. I'm really pleased. Thank, you

PAMELA Washington  |  First Impressions 
Rating:
1.0

I lost my time doing the online check in because I had to provide all info again in the counter. I had to wait a long time for an associate to help me. The equipment was not ready when I got the truck and I had to wait additional time to get the dolly. I rented 3 dollys and Just one was available. I almost lost my truck delivery from a different state for the long wait

katherine valencia 
Rating:
4.0

Customer did not leave a comment.

Linda Jingles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raymond Pierce 
Rating:
5.0

Customer did not leave a comment.

Cynthia McDade 
Rating:
5.0

Excellent Service, was in an out in a matter of Minutes.

luis Oconnary 
Rating:
5.0

Customer did not leave a comment.

michael simmons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Calvin Stringer 
Rating:
4.0

Trailer had not been swept out from previous user. There were large rocks left n it that we had to remove before putting our furniture in.

boyd wedding 
Rating:
5.0

Customer did not leave a comment.

Darrell Harris  |  Overall Experience 
Rating:
5.0

My visit was perfectly handled. Don’t change anything.

Beatrice Sipes 
Rating:
5.0

Customer did not leave a comment.

Crystal Hobbs  |  Overall Experience 
Rating:
2.0

I returned the equipment on time, but they didn't check it into their system until 4 days later, resulting in an overcharged fee, when I called to rectify the problem they agreed they made a mistake but it will take a few days to get refunded.

Enrique Flores 
Rating:
5.0

Customer did not leave a comment.

Candice Koern 
Rating:
5.0

Customer did not leave a comment.

DANIEL NOWALK  |  First Impressions 
Rating:
5.0

While we were moving everyone at U-Haul Moving & Storage Of South Cypress, 21346 Fm 529, was great. From renting two 10x10 storage rooms, over 100 boxes, and then the truck we rented to complete the move. Everything was clean and everyone was helpful. Thanks for making this as stress-free as you could. Rocky and Melissa

ROBERT BROOKINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cyndy Santos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUSSELL COSSEY  |  First Impressions 
Rating:
5.0

Always professional kind and courteous. Willing to help you in whatever you need.

Diane Allen  |  Overall Experience 
Rating:
5.0

Great experience here

ANTHONY PAYNE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Ramirez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele Botello  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

APRIL BURTON  |  First Impressions 
Rating:
5.0

The young man, at the 21326 FM 529 location were fantastic! He was very patient and explained each step of my return and storage

vernette conrod  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruby Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shawn Ollison  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria Esprit  |  Overall Experience 
Rating:
5.0

Aihleen is the best manager you have ever had and deserves a big raise. She is personable, efficient, fair, and very customer service oriented.

Johanna Yale  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lynn Conners  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOM ISAACKS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JUANA ROGERS  |  Overall Experience 
Rating:
5.0

You guys are amazing made the whole experience great

DANIEL MARTINEZ  |  First Impressions 
Rating:
4.0

The only complaint I have on my move out day I ran into a huge rat at the entrance of the facility that freaked me out.

lucretia thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Matthews  |  Overall Experience 
Rating:
3.0

Clean other than the large bugs that were usually found dead in and around the storage unit. Staff was not as friendly as consumers would assume they would be.

Shavayette Chisholm  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veselina Dimitrova  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Amanda Bednorz  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sophia Gray  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BARBARA SIRLEAF  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wbaldo Fuentes  |  Overall Experience 
Rating:
5.0

Everyone who worked there was so nice and helpful . I enjoyed my time storing things at the facility and it is convenient to rent / truck to move my belongings when the time came to empty my storage.

Kristi Fry  |  Overall Experience 
Rating:
3.0

In moving out of the unit, my sister moved into a non- climate controlled unit. It was advertised at $109 (10×10). The total amount ended up being the same at as a 10×15 climate controlled. Please explain the same amount for the 10×10 (non-climate) compared to 10×15 (climate controlled). Employee could not explain. Thank you.

SHARON TISDELL  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ashley Wiltz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIAH FONTENETT  |  Overall Experience 
Rating:
5.0

Great idea to have a recycling area. Always clean.

Ben Barlass  |  Overall Experience 
Rating:
4.0

Customer Service Team we’re very warm and welcoming. Securing my unit today, once it has been cleaned. Appears to be a very busy location. Looking forward to moving my prized possessions to that location soon.

Rosita Uballe  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Flor Vazquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sidny Sandoval Leal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Horton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEOVANY FUNDORA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDUARDO HURTADO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roy Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRY CASTON  |  Overall Experience 
Rating:
2.0

I need a bigger storage

Kendra Johnson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jose L Vega-Miranda  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

King Valentin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deven Gumpal  |  Online Move In 
Rating:
3.0

Ordered & reserved unit online. When I went to location the next day there was no reservation in their system. Had to start all over. Twice

Jo Stefano  |  Online Move In 
Rating:
4.0

I would only comment that I expected to rent one unit, but it was split in 2.

Dalia Oviedo  |  Online Move In 
Rating:
5.0

They are professional, very polite and respectful. Nice doing business with you

Sunday Nwani  |  Overall Experience 
Rating:
2.0

staff acts like they dont want to be at work. i was also charged for something i opted out of when booking my reservation

NASIA YOUNG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOYA ADAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany Severin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA BARTHELEMY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Sherley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shannon hammonds  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC PROVOST D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maggie Cormier  |  Online Move In 
Rating:
5.0

Excellent customer service

lucretia thomas  |  First Impressions 
Rating:
5.0

Thank y’all for having my items I’m your storage until I moved into my new home

GEMIECE SMITH  |  Overall Experience 
Rating:
5.0

I AM EVERY HAPPY WITH THE GREAT CUSTOMER SERVICE AND WOULD USE UHAUL AGAIN.

ricky reed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Byron Hornsby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN KERLIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROLAND VEAL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linder Cruz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

knickrehm mechthild  |  First Impressions 
Rating:
2.0

The manager was extremely unprofessional, I’ve used Uhaul for years and have never experienced the lack of proper customer service like I did with Ortega. I will never use this site and will advise the locals to do the same.

ANGEL MARCELLE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LENNON BROOKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Fernandez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keith Barnes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rashid moffett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATRINA PORTIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lashaunda Scott  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roy Charlie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHLEY BUSH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSHUA JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassandra Ruiz  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JATERICA DAVIS-WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

luis Cordoba  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Qinghui Liao  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROBERT MCCORKLE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eysathia Kiskinls  |  Overall Experience 
Rating:
5.0

Great facility, competitive pricing, friendly staff. All in all, great and easy experience!

Caleb Sims  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya Adams  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Andrea Edwards  |  Overall Experience 
Rating:
5.0

They where very helpful great customer service

Danielle Langston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELVIN LALLAR  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

suDan baker  |  First Impressions 
Rating:
4.0

Overall we are pleased with our experience with this storage location. But there are a few things we would like to mention. 1, is the access to the unit. There was an "after hours access" box by the door. But it was never mentioned or offered to us about the ability to access our unit after hours. This would have been nice because we both work later in the evening/overnight and are asleep most of the operating hours. 2, is that the siren/alarms would constantly go off while we were attending to our unit. That was very annoying and very distracting.

Chester Harris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jose rios  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanyda Issac  |  Overall Experience 
Rating:
5.0

Elevator broken

Douglas E Rojas   |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Allison Kollmann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUBY PLATA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy Johnson  |  Overall Experience 
Rating:
5.0

All staff, especially the new manager have the facility operating smoothly. They all are very friendly and responded to my needs quickly and effectively. Should I again have the need to utilize storage, this location will be my first choice.

THOMAS HOLLISTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candace Verge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chastity Cunningham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy Johnson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Katie Johnson  |  Overall Experience 
Rating:
5.0

We had a great experience. Trish was a wonderful agent that helped us!

Delisa Antoine  |  First Impressions 
Rating:
2.0

Location was always dirty, roaches all over and we were promised this would not be a issue, no carts available elevator not working and there was one older man that was the rudest to deal with gave attitude for no reasob

Mariela Toquinto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy Kawazoe  |  Overall Experience 
Rating:
5.0

The employees were excellent, I was there from July 4th to November 20, 2022, and every time I came out, they were wonderful. My hat’s off to them, well done!

Laura Jones  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Amariya Fair  |  Online Move In 
Rating:
5.0

Expensive.

Eskew Williams  |  Overall Experience 
Rating:
3.0

Los trabajadores muy amables el local limpio pero ahí cucarachas mis muebles se llenaron de cucarachas le deben de poner más antencion en animales y a lo mejor fumigar más seguido todo lo demás muy bien los trabajadores muy amables con las personas

Oscar Toquinto  |  Overall Experience 
Rating:
5.0

My best friend and I was greeted immediately upon arrival by Kimberly. She was knowledgeable and professional, the manager was as well. We felt as if We were apart of the Uhaul family. Everything went well, from the rental of the truck to a storage space, as a matter of fact, it was superb. Most definitely will recommend to my family and friends. Thinks guys for a job well done.

Diane Allen  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Quantria Baker-Callion  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jamal Wilridge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Coward  |  First Impressions 
Rating:
5.0

Thanks to all of you for your patience. The manager was very helpful. And Corey.

Vanette Wilburn  |  Overall Experience 
Rating:
5.0

Front office staff were so friendly and even helped my disabled husband with some of the boxes he had to unload!

Merce Willer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua Montgomery  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jason Bogar  |  First Impressions 
Rating:
5.0

Company had the truck I needed at them time I needed it . Lower than the competitors! Great service. Thank you!!!

GEORGE SCOBY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linder Cruz  |  First Impressions 
Rating:
3.0

I was always being charged a late fee because they never checked their mail. After all, my bank would send checks out every month 3 days or more before the due date. The units have become expensive and I don't feel it is worth the rent.

Kevin Trahan  |  Overall Experience 
Rating:
3.0

My unit was not clean upon initial arrival.

Keith Barnes  |  First Impressions 
Rating:
1.0

My experience with u-haul was good until I got stuck in the elevator for 30-45 minutes. Every cent then the elevator been out of order I have to walk up three flight of stairs to get my stuff. I try to move but couldn't elevator was down so I have to wait I had three units all on the third floor. So when moving day came I had to buy eight dolly so I can move my stuff all the dolly was gone when I moved in there was about eight mattress dolly and eight flat carts now there only four total. So I'm not happy 😕.

Orlando Lee  |  Overall Experience 
Rating:
1.0

My unit was broken into and very expensive items were stolen. The cameras are very poor quality and the people got away with my things and I lost out on all my things

Joe Molina  |  Overall Experience 
Rating:
3.0

Would have rated higher; I had issue with the U-Haul truck constantly stopping and on me. Even the Rep was nice she. I returned, I told him twice the truck was defective, stopped at every red light and had electrical issues. He said ‘yeah that sucks’ and told me there wasn’t much he could do. I also warned him not to rent it out again and he shrugged at me like he had no choice.

Byron Hornsby  |  First Impressions 
Rating:
5.0

The sales associate was very friendly and extremely knowledgeable. Being able to help multiple people at a time without making anyone feel uncomfortable. In my belief, he should be looked at higher positions in the near future.

Archie Watts  |  First Impressions 
Rating:
5.0

Good experience

Olivier Tchato  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGE HARPE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BENJAMIN FOREMAN  |  Overall Experience 
Rating:
5.0

Not being able to keep my unit before it was auctioned. Is the only dissatisfaction I had but. I had the unit almost 2 years and I lost it all due to covid not being able to work for weeks to catch up on my bills. I hope the family who gets it appreciate it. Furniture was new. Thanks to hurricane Laura I blessed a family. Thanks U-Haul.

DIANA MITCHELL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ZARVEA WHITE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEREK WALKER  |  Overall Experience 
Rating:
2.0

I love U-Haul and have been a customer for years but this location seems to be in trouble. A lot of things broken and not fixed timely. The list is kinda long to state here. Customer’s are being really inconvenienced when your moving items normally on a time schedule and you get to the facility and the elevator is out or the access sign in is down. Yep this happened just Saturday and I believe the after hours sign in has been down for over a week.

TERRILL PITTS  |  Overall Experience 
Rating:
5.0

The place was nice and clean. Everyone was helpful and polite. Great service!

RUBY PLATA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maria Saez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Threet  |  Overall Experience 
Rating:
5.0

Good and clean environment, nice people

UGOCHUKWU ANERO  |  Overall Experience 
Rating:
5.0

Like the cleanliness and thestaff

Rachel Osegueda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Rojas  |  Overall Experience 
Rating:
5.0

Very clean and well maintained. Helpful friendly staff.

Vanessa Priest  |  First Impressions 
Rating:
5.0

A young man named Edward took care of us and he was so helpful and well skilled. Edward even came outside in the midst of an active storm to help me. He even reversed charges for a lock that was suppose to be free. The location I'm speaking about is 21346FM 529 Cypress, TX 77433

Sharol Denise Clark  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taneka Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

emmbreall laday  |  First Impressions 
Rating:
5.0

Buena atención todo súper bueno

Ana Gispert  |  Overall Experience 
Rating:
1.0

After the first month, I received a letter stating they were raising my monthly price $8.00. They said due to “maintenance fees” 4 months later, they are still advertising units for the same price I signed up at. Classic bait and switch. I won’t be back.

JOSHUA KENDRICK  |  Overall Experience 
Rating:
5.0

👍🏽

Dune Garcia  |  First Impressions 
Rating:
1.0

Unit on 2nd floor unavailable first day 🦋- I paid 2 day laborers $50 ($25 per hour x 2 people)) and we could not work Elevator out of order day 2 again, finally turned on around 8:30 AM) we had 1-1/2 hours elevator day 2 before it quit again. Too many trips up down 23 stairs because of lack of access to storage unit elevator Paid way too much $$ for this I am still really steamed 48 hours later

cornelius moynihan  |  Overall Experience 
Rating:
1.0

The elevator stopped working and we were left stranded with our property unable to pack the rest of our stuff. We had to find a hotel in Cypress and spend the night only to go back to resolve the situation. Other customers came after hours to find the elevator not working and had to turn around as well… I understand that the elevator breaking down was nobody’s fault but alternatives should have been offered.

SYLVERLENE WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Odell Foster   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAUL ARTIGA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiara OviedoBelleza  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chasidy Robinson  |  First Impressions 
Rating:
5.0

The person who assist us was very professional and super nice. We always appreciate this.

Julia Amin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rory Dwyer  |  First Impressions 
Rating:
1.0

They had furniture stored inside the entrance area. I was trying to get help with my storage number using the intercom on the third floor because the storage that was giving to me had a lot on that I could get in, only to find out that I was given someone else storage. The worker came after seeming frustrated cause it was time for him to be off, he made the comment this would happen when it’s time to get off as if it was my fault I was given someone else unit. So he found another unit only for that one to be for someone as well. Here I’m there with my help with my things unloaded awaiting for the worker to act and say nothing he can do but extent my truck rental, like I done unload my things in everything really. I ask for a bigger unit he said there was none I’m like well can I have two 5by5 cause I can’t load this stuff back up and come back tomorrow I have help now and work tomorrow. Finally he was able to give me the two 5by5 but this was a big inconvenience and not good on y’all part. And plus the elevator was extremely slow. And my helper didn’t expect to be that long nor myself. Crazy experience

Lakisha Quinn  |  First Impressions 
Rating:
5.0

The team here at this location weee awesome. All of them were friendly and seemed to actually want to be there. That’s hard to find these days. I’ll definitely recommend this location to others.

Jeff Terreo  |  First Impressions 
Rating:
5.0

Very courteous staff.

JUSTIN MARRIOTT  |  First Impressions 
Rating:
3.0

Checked out June 12th and on July 6th got a new bill. Was NOT pro-rated on rent and had to call and wait on hold to get new bill cancelled.

Michael White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Jones  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Francesca Adeymi   |  Overall Experience 
Rating:
5.0

Thank you

Scott Kravitz  |  Overall Experience 
Rating:
5.0

Thanks Ahilin, always very helpful and great customer service.

Henry Rincon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAYLOR CAMPBELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberli Wendt  |  Online Move In 
Rating:
5.0

I had the most wonderful experience at this uhaul. It was very clean. I felt my things were well protected. The staff was always friendly and helpful.

Sonji Baker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLarissa Danette-Barry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Rojas  |  First Impressions 
Rating:
5.0

The store could be understaffed at times, but the staff was helpful and friendly. Special shout out to John, who went above and beyond time and time again to give great service.

Melissa Simon  |  Overall Experience 
Rating:
5.0

Thank you for making my stressful move a little less stressful with your help and truck and storage

Danielle Williams  |  First Impressions 
Rating:
5.0

Very clean environment, staff are highly professional and they communicate well and clearly.

Ugochi Nwoseh  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

HOLLY COTTON  |  First Impressions 
Rating:
5.0

The only reason I closed my rent is because I sold the trailer, other than that I was very satisfied storing my trailer there.

Byron Hayes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Bazile II  |  First Impressions 
Rating:
5.0

I was impressed in my very first visit. I got 5X10 storage, enough for now. Very convenience because it's close to my house, the place is very clean as well. Employees are very courteous, I'm very happy customer so far. Thank you

Jose Fernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Callie Carey  |  First Impressions 
Rating:
5.0

Wonderful customer service when you asked them a question they answered quickly and in a Professional manner

Chayne Churchwell  |  Online Move In 
Rating:
5.0

To start this was the most easiest Uhaul Storage ever . I moved to Dallas for a year while keeping my things in storage unit in Houston . Everything exactly how I left it . No animals / insects . Very clean establishment! Would definitely recommend . Thank you Uhaul

Kirsten Mouton  |  Overall Experience 
Rating:
5.0

They were very helpful I'm nice

BARBARA LEWIS  |  Overall Experience 
Rating:
4.0

I will move in this weekend I’ll know more in a few weeks.

James Baker  |  First Impressions 
Rating:
4.0

The storage place was great all around. The information that uhaul wants is too much. You want name phone and address of someone not living with me. Too much

Ben Barlass  |  First Impressions 
Rating:
4.0

The place is great. U-Haul information gathering stinks. You want a phone number and address of someone else that does not live at my house that I have had for almost 20 years. When I go to get a quote it is just way to much information collection before I can get a price.

Ben Barlass  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HELAINE GUILLORY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

INGRID WATSON  |  Overall Experience 
Rating:
5.0

The experience so far has been great. We are now awaiting delivery of the uboxes to Texas.

John Pudelek  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VERONICA WEDGWOOD  |  Overall Experience 
Rating:
3.0

Only thing I didn't like was the elevator had got stuck or just stop working after hours.

Latonya Allen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evonne Sheppard  |  Overall Experience 
Rating:
2.0

The overall rating is determine only my access, I didn’t receive a access card because was not working I was given a code access which did not work this extremely inconvenience me as I am moving and need to store thing immediately and removed my access to take things in after hours. The guy in store said would take days this is not acceptable and no one on the phone could help.

Mariela Toquinto  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deshon barrett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACE GORMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn Walton  |  Overall Experience 
Rating:
5.0

Rating is for u-haul only for the one on 21326 fFM 529, Cypress,Tx 77433 Abilin Ortega and her staff . Very helpful, friendly, and patient.

Rachel Osegueda  |  First Impressions 
Rating:
5.0

We were moving from Houston & needed to store some of our things for an undetermined amount of time. This facility was brand new, close to the home we were selling & due to Houston flooding, we wanted a second floor facility. The personnel couldn’t have been more pleasant to work with for almost 1 1/2 years. They made checking out easy as we left th facility to move our & head to our newly located home. Thanks for all the help & kindness that was exhibited.

KENNY SHUMATE  |  Overall Experience 
Rating:
5.0

Good

Hung Ho  |  Overall Experience 
Rating:
5.0

Great friendly and helpful

Alyssa Sanchez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carl Roberson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruby Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tam Quang  |  Overall Experience 
Rating:
5.0

Always clean and a great staff. Rented several trailers and made the majority of my payments for storage in person due to the staff .... Only once was there a line of more than three people at the beginning of the month (rush for service in the trailer industry).

WILLIAM SCHULZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY CLARKS  |  Overall Experience 
Rating:
3.0

Every U- haul I went to in Houston had computer issues about available storages. They were very busy instead of helpful.

Carl Roberson  |  First Impressions 
Rating:
1.0

No security at all. The place was open and everyone had access to the units. The staff is untrained and can not give any help. One person seems to know a little bit but can not access the computer to give any information. The manager has not returned my calls. I get put on hold and never have my calls answered. I heard an alarm going off and ask an employee if they go and check on it and his reply was “why would I do that”. There are only two of us here holding down the fort. He was walking out of the sliding door when I asked him. My unit was broken into and I can’t get insurance paperwork from y’all. My lock was not cut. I was told that I had $10,000 in coverage and when I reported it I was told I have $1000 in coverage. No-one wants to give me any paperwork, because they can’t access it. I calll every day to no avail.

paul ellis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANa Patricia Chavarria  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Keith Palmer  |  Online Move In 
Rating:
5.0

Staff well informed💪💪💪💪

Brenda Word  |  Overall Experience 
Rating:
1.0

It was a constant revolving door of employees which definitely affected the knowledge base of operations. I physically went to the office and closed my boxes In late September and have been receiving disturbing emails and bills about payment still due. When calling to follow up to find out why I was receiving bills I was told my box was still open I had a lock on it. Something is terribly wrong with the process, the employees and the manager. As I indicated my box was officially emptied, verified by an employee and all locks removed. Obviously they forgot to put it in the system or issued the box to someone else and forgot to put them into the system. For three months this has been an aggravating thorn in my side. I telephone customer service said they would call me back I never did , I called the store manager Kevin directly and spoke to him. What a merry go round trying to convince him that I had officially close my box months ago. I would never use this U-Haul again if somethings so simple as closing a box can become a nightmare what else could go wrong?

Arleen Slagle  |  Overall Experience 
Rating:
5.0

Excellent customers service from Brian. He was very patient and helpful with all of ours need. The facility is well maintained and clean.

Tam Quang  |  First Impressions 
Rating:
5.0

Young man who assisted was the most helpful person I have seen in a long time. Our unit had been rented to someone else and he took the time to look for another unit and walk with us to get everything situated . He was awesome thank you

Jesus CARDENAS  |  Online Move In 
Rating:
5.0

If I need a storage again I know where to go thank you guys

carlos arranaga  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig Newel  |  Overall Experience 
Rating:
3.0

New office chair just up and disappeared. Apparently cameras do not cover unloading area.Or the parking lot.

Irma CERDA  |  First Impressions 
Rating:
5.0

Patrica was very informative on showing me sizes, since online was totally incorrect as far as the size and price. Thanks to Patricia she put my mind at ease. I did reservation last Thursday for Saturday 10/23-2021, although done online because the guy gave us miss information we had to return the next day totally frustrated.

Olivia County  |  Online Move In 
Rating:
5.0

Very profesional personal, that i would be happy to do business again!

RAFAEL MENDEZ  |  Overall Experience 
Rating:
1.0

Very rude employees, not helpful in any way. Only Eileen the manager was helpful but that was when I was moving out and had a question. The entire time I needed to speak with staff they weren't helpful.

Zaidita Riveros  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW THOMPSON  |  Overall Experience 
Rating:
5.0

Excelente servicio, muy atentos

YUDIT CONCEPCION-PEREZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SONIA GALINDO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chariti Peters  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Paulette Bowers  |  First Impressions 
Rating:
5.0

Immaculate enviroment

Babatunde Bashorun  |  First Impressions 
Rating:
5.0

Thank you.

Cornelius Blackshear  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SYLVIA JOHNSON  |  Overall Experience 
Rating:
1.0

First impressions are everything and with that said. So far the only thing about this storage is the location. Our first impression of the facility was not very good. The employee at the front seemed like she really didnt want to be bothered. The loading area is full of old junk as soon as you enter the building and it is filthy and smelly. You are greeted by a dirty mattress as soon as you enter the building that smells bad. The building smells bad as soon as you enter and there were roaches crawling in the elevator. My unit was not cleaned at all with chips and dirt over the whole inside u had to sweep it out myself. The person at the front said the maid service would be there later and to just sweep it out to the end of the hall. I returned hours later the dirt and chips of trash were still there. Not a good first impression at all. I would not recommend anyone here. May need to invest in a maid that actually cleans and not leave the junk in front of the entrance for months. Also spray for bugs.

SHYNEQUA Armstrong  |  First Impressions 
Rating:
5.0

She was amazingly friendly and helped me with getting a storage unit.

Michael Atkinson  |  First Impressions 
Rating:
5.0

Daniel and Francisco were very friendly and gave us a very good customer service! Thank you!

Henry Rincon  |  First Impressions 
Rating:
5.0

All the employees were very friendly and helpful.

Sherea Jordan  |  First Impressions 
Rating:
5.0

A+

Oscar Hernandez  |  Overall Experience 
Rating:
4.0

MGR was not honest about prices. Did not sit well to be lied to

James Caldwell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Trahan  |  First Impressions 
Rating:
4.0

Nice people

STEPHANIE BAILEY  |  First Impressions 
Rating:
5.0

Great

Cheryl Tyer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANTHONY CLARKS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dezell Hunter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamal Wilridge  |  Online Move In 
Rating:
5.0

Renting the storage was a great experience! The couple that checked me in was so friendly and personable! I do have a complaint, then next day that I went to drop off my stuff in the unit, I noticed the latch to close was lose. I went to report it to the gentleman in front office, guy with long hair and he told me that he didn’t have access to his tools because the previous manager had been pushed out of the office and left everything locked. I didn’t need to know that and he didn’t provide a solution. Didn’t follow up with me and I don’t know if that is gonna be a problem long term.

Ozumy Trevizo  |  First Impressions 
Rating:
4.0

When I called to make sure that I was good on my account the employee was pretty short and unkind. I wanted to know if I was good to go but he just said if I received an email I was good. He didn’t know what was on the email or ask any questions to verify that I am good to move out. I didn’t move out, the other person on my account did while I was out of town.

Carlos Menendez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy Norton  |  Overall Experience 
Rating:
5.0

I googled this location after experiencing bad service with a lotion on Fry Rd. Daniel and his staff went above and beyond to help me understand the process and accept the equipment. The staff periodically checked on us to make sure we were ok after traveling from Orlando to Texas! This location is clean and convenient. Thanks again!!

Michell Hill  |  First Impressions 
Rating:
5.0

Mr. Smith was always helpful in questions I had throughout the process.

OSCAR HERNANDEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yaquelin Patino  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSEMBEL RUIZ ALFARO  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rosembel Ruiz Alfaro  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rosembel Ruiz Alfaro  |  Online Move In 
Rating:
5.0

Danny is great!

ENRISHA PARHM   |  Overall Experience 
Rating:
5.0

All staff were helpful

Greg Betts  |  Overall Experience 
Rating:
5.0

Good service

Hung Ho  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paula Batteau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ralph Gonzales  |  First Impressions 
Rating:
5.0

SARA WENT ABOVE AND BEYOND. 5tars

John S Valdez  |  First Impressions 
Rating:
3.0

One of the representatives was not willing to change my drop off location to the same place I was using storage. I had to call another representative in order to change the location.

Neil Bechem  |  Online Move In 
Rating:
5.0

Customer service was great.

Charlene wharton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Bednorz  |  Online Move In 
Rating:
5.0

This storage center always exceeds my expectations. The general manager is very attentive in helping each of her customers out the best way she can. This is my 3rd time using the facility and I will be using it for my last departure out of Texas in August

KELSEY KRUZEL  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Zachary Dumas  |  Overall Experience 
Rating:
5.0

Thank you for keeping all of my personal items safe! Have a great year!

Dion Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Wieczorek  |  First Impressions 
Rating:
5.0

Daniel was a great help and was always so friendly to us. Thank you!

Aide Granados  |  Overall Experience 
Rating:
5.0

Store Manager Brittany and Assistant Dan are Rock Stars!! They are super professional, and always provide excellent customer service! I love renting from this location!

jose Arreola  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Arreola  |  First Impressions 
Rating:
5.0

I received a free unit rental for 1 month with my truck rental. The gentleman that helped me was excellent. I ended up needing 2 more units and I received a GREAT rate. Definitely use this facility again.

Charlene wharton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL COLANTUONO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Kotrla  |  First Impressions 
Rating:
2.0

I would like to know why none has called me only mi iterate sister saying all my mothers life long possessions have been seized and I was no longer welcome.How can you have a Deranged manager. Someone needs to contact me 1. For the overcharges on truck rental and inaccurate gas. 2. Not allowing me to rent to me again the time I had movers ready just for bringing these overcharges to light..Now my units have been given to my daughter?Really Go Uhaul what’s going on here ?

DOMINIC MONARITI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel Ita  |  First Impressions 
Rating:
5.0

Great customer service

Joe Molina  |  First Impressions 
Rating:
1.0

Initially I was very pleased with this location. A letter will follow with reasons and photos as to why I am giving this rating. Perhaps, Brittany, if you took a moment to get to know your clients, you would have known my wallet was locked in one of my units rented 5/21/21 and if you retrieve your camera footage you will see me, my kid, and my father in law loading on three separate trips, multiple bags, and my father in law mixed up two bags I was CURRENTLY using with my other bags. In those two bags; there were snacks for my special needs son, his seizure medication, my husbands insulin and syringes, and my passport and my WALLET. When I spoke to you about a late payment initially I was going to call you back when I was not in my car. Then, with all going on in my life, I flat forgot. Then, I planned to pay when Robert reserved the new units (for his belongings and his files), since I would be down there. Somehow I missed all of you during hours you were open and when I went to pay the next few days after that I realized my wallet was missing and honestly thought it was stolen until I pieced the insulin, missing seizure medicine and snacks. Normally I would have noticed this immediately BUT the same day we moved into the facility, my younger sons were with their father, ROBERT (who opened the lockers with free rentals he earned) and my husband CHRIS (bald with glasses) was being rushed back to the hospital from Somerville (to the medical center) That is another reason you will see my father in law on the tapes from last week because my husband wasn’t feeling well. Please keep an eye out for my letter which will come to you online and if need be, certified. Please also provide a name of the supervisor who instructed you to speak to my daughter, threatening her with police and telling her that your supervisor said my husband wasn’t allowed to wait for me in the car, with his eyes closed in the air conditioning, after being in your hot warehouse, the same warehouse your employee (that gave me a tour) told us didn’t get hotter than 80 despite it saying it was not climate control. I found out later he was new, even though your asm is who sold me the spaces. (He is amazing and polite btw) I also don’t think someone looking for a bunch of free space would have purchased a total of 11 bundles between Uhaul and another competitor of yours. I do, as explained to the new guy and Asm on 4/11 and again a few days later to a young girl, have 4918 sq ft and six generations of stuff to move, ALONE. That is how the young girl sold me on these uboxes. Which , for the record, are NOT FREE AT ALL. Delivery alone was almost $300. I was pressured into that transaction she told me to just change the date change the date and guess what? They don’t answer the phone to change it. Next thing( I have SIX boxes and had it not been for my son, all SIX your staff member pushed me into ordering would have been left in my street. So, again my letter is in route. I look forward to a Very productive chat with you and your boss, and the corporate office along with the corporate attorney for Uhaul if need be. I take defamation of my character serious and keep in mind I have numerous friends with lockers there and your staff discussing me to customers is unacceptable. I get you and your staff are all young but making assumptions and poking fun to others or via social media is a huge moral/ ethical issue my book. I suggest you inform your staff to stop , you included, and refrain from ever discussing a customer outside of work. It can result in serious ramifications against Uhaul and the actual person who commits the offense. Chat soon. Bobbi WOOLDRIDGE ROWLAND

Bobbi Rowland  |  First Impressions 
Rating:
5.0

Brittany was great and very helpful her team was as well!!

JEFFERY WASHINGTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ENRISHA PARHM   |  First Impressions 
Rating:
4.0

Brittany was very helpful and patient.

PAULA JOHNSON  |  First Impressions 
Rating:
5.0

I’ve only experienced the best from Brittany and the staff there. Been with them almost 2 years and would highly recommend this location.

Tammy Fitch  |  Overall Experience 
Rating:
4.0

A dumpster located conveniently on site would have made my overall experience Excellent. There was no place to dispose of minor trash, much less any larger items that were no longer needed. Nonetheless, my overall experience was definitely Above Average.

Ron Bobo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Trevino  |  Online Move In 
Rating:
4.0

Your staff Daniel is a pleasant man, he is very kind to customers, very respectful, he has a good manner of approach. Because of his good attitude, I believe he will do great in future.

FOLASHADE IDOWU  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip pedraza  |  Overall Experience 
Rating:
5.0

The man taking care of was respectful and attentive to my needs. He helped me every step of the way

steven Mathis  |  First Impressions 
Rating:
5.0

Daniel was very helpful and friendly! Definitely recommend.

Jessica Salinas  |  First Impressions 
Rating:
5.0

The team was extremely helpful!! They are very professional!! I had issues opening my unit, and the Team was there to assist. I am very pleased with the service and I would recommend that location, because they are smiling and have great attitude and customers want to see that !!!!

Andrew Windham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Wolf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donae Mitchell  |  First Impressions 
Rating:
5.0

Nice friendly staff .

Shaun Bonner  |  First Impressions 
Rating:
5.0

Great employees.

ELVIS PEREZ  |  First Impressions 
Rating:
5.0

Truly an excellent experience. Daniel in Cypress was amazingly kind and courteous as well as knowledgeable.

Shareece Stults  |  First Impressions 
Rating:
5.0

Sara and Brittany are so helpful. Awesome team!!!

Aria Thatcher  |  First Impressions 
Rating:
5.0

Daniel was extremely nice and helpful, made my decision to rent a storage unit easy. Everything was fast and very informative.

Jennifer Schroeder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Boyd  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Devin Lecesne  |  Online Move In 
Rating:
5.0

Fransico was excellent. Amazing customer service and he was super helpful providing everything I needed.

Samantha Padilla  |  First Impressions 
Rating:
5.0

Awesome and friendly staff!!!

TINA LOPEZ  |  First Impressions 
Rating:
5.0

I love this location and Brittany the Manager is amazing...she deserves a raise. She goes above and beyond the call of duty. World class service from all the employees that I have dealt with at this location. I'll actually pass up other locations just to give this branch my business. Thanks!

DONALD WHITE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mercedes Johnson  |  First Impressions 
Rating:
5.0

Great people.

Armadno Sedino  |  Overall Experience 
Rating:
5.0

This is the best Uhaul I have ever been to excellent customer service and friendly people Danny in particular was a great help and an asset to your team.

Wiliam Zhou  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDER CRUZ  |  Overall Experience 
Rating:
5.0

Even though, I chose a storage facility closer to my home in San Benito Tx, but the staff at this location was very helpful and extremely friendly, too friendly....

Jason Sauceda  |  Overall Experience 
Rating:
5.0

Danny and Becky were great great service

ABELARDO LOZANO  |  Overall Experience 
Rating:
5.0

Servicio muy bueno y práctico, facilitó todo...

Crispulo Gonzalez  |  Overall Experience 
Rating:
5.0

Your employee Alexander was a tremendous help on such short notice. He was polite, respectful and very knowledgeable on what he was doing. I will definitely come back on my next moving needs. Customer service was exceptional.

Cristian Perez  |  First Impressions 
Rating:
5.0

The staff was kind. They were welcoming. It seems like the chemistry is perfect. They were helping each other and never neglected any task.

MARREIO ESTERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie Gospodinsky  |  Online Move In 
Rating:
5.0

Whoever set up trailer storage there at your facility must have had a trailer! It was by far the best set up for parking trailers that I have ever been at. When I get another trailer your facility will be my only stop, even if I have to wait for one to come open, I tell all my trailer friends about you facility! Thank you so much for caring!

gilbert thomas  |  Overall Experience 
Rating:
5.0

The staff was friendly and accommodating to all my needs.

Armadno Sedino  |  First Impressions 
Rating:
5.0

The staff is always friendly and helpful.

RICARDO SEDENO  |  Overall Experience 
Rating:
5.0

Daniel was very helpful and courteous!

Antonio Guerrero  |  First Impressions 
Rating:
5.0

Great place, and helpful staff. Thanks

Clay James  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCHEHERAZARDE GREEN  |  Overall Experience 
Rating:
5.0

The workers were very professional and very helpful every time I would definitely recommend to friends and family

Joezette white  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Benjamin Townsend  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROGELIO GUZMAN  |  Overall Experience 
Rating:
5.0

Hated to leave and only left because I was permanently relocated my travel trailer. This place was one of the most affordable places that didn’t go up in price every month!

Sandra Billings  |  Overall Experience 
Rating:
5.0

Great friendly service

Shanetta Malone  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Araceli Virmontes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD SANFORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUMMER WOODARD HARRINGTON  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Dedric LeBlanc  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan Ornstein  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ervin Harrington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lashaunda Scott  |  First Impressions 
Rating:
5.0

The bathrooms smelled good.

John 1145 Doe 1145  |  First Impressions 
Rating:
5.0

Brittany is wonderful service very friendly and very helpful, make the process easier and explain each doubt that I had

Gaspar Liliana  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Laura Leblanc  |  Overall Experience 
Rating:
1.0

I will be back in the near future thank you

SIRENA TOLLIVER  |  Overall Experience 
Rating:
5.0

Every staff member was helpful and made the whole process easy.

RICARDO SEDENO  |  First Impressions 
Rating:
5.0

Great stuff very helpful. Britany was very helpful

ERIC PROVOST D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN JACKSON  |  First Impressions 
Rating:
5.0

The attendant who waited on me was the best in service. The exemplifies the very meaning of the word. The was friendly and fun to work with. Never felt like he was a stranger. I don’t think it gets any better than that. Awesome experience.

Sandra Patrick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhonda McLane  |  Overall Experience 
Rating:
5.0

Special thanks to Danny and Britney they were so great and helping went beyond Their duties

ABELARDO LOZANO  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Gustavo Gutierrez  |  Overall Experience 
Rating:
5.0

Very professional

VICKI SEYMOUR  |  First Impressions 
Rating:
5.0

The facility is clean, up to date and easily accessible. Drive-in bays help when loading or unloading during inclement weather. The folks are very helpful and friendly.

ROGELIO GUZMAN  |  First Impressions 
Rating:
5.0

Daniel Smith and Brittany were informative , professional, and exceeded my expectations . Excited to be doing business with such a great team.

Cornelius Blackshear  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Vasquez  |  Online Move In 
Rating:
5.0

Me encanto la atención de sus trabajadores la manager fue muy paciente con mi inglés y muy profesional lo recomendaría siempre

Marianela Batista  |  Overall Experience 
Rating:
5.0

Very friendly and helpful. Excellent customer service

KARILYN DAVIDE  |  First Impressions 
Rating:
5.0

Brittany Rayburn has been such an amazing person to deal with from day 1. We have been using this U-Haul location for almost a year, renting the Cargo trailers monthly for our business. We are no longer using the cargo as much, however, we have now moved to rent parking space to park our own trailer now, and once again, Brittany has just been nothing but great at assisting us and helping us with the whole process. She always makes us feel like we are her only customer.

JIMMIE CASTRO  |  First Impressions 
Rating:
5.0

15 ft van was really clean inside and out. In pandemic felt the cleanliness was very safe to drive. Employees @ FM 529/ S. Cypress were also very helpful.

Robert Buchannan  |  Overall Experience 
Rating:
4.0

Insects in the units and floors inside the units were dirty.

DESMOND KING  |  Overall Experience 
Rating:
4.0

Just wish the storage was a little cheaper so I could afford to keep my stuff there for many years.

joseph quintero  |  First Impressions 
Rating:
5.0

The units could use a bit more light, but otherwise excellent!

Rin Breedlove  |  Overall Experience 
Rating:
5.0

Brittney and her staff are so wonderful! They have treated me like family since I’ve known them. I would recommend U-Haul especially U-Haul on 529 to anyone who’s looking for a trustworthy storage or to assist with their moving needs, this is the place........Love’em!

Sharmaine Shelton  |  First Impressions 
Rating:
5.0

Brittany and Daniel were very accommodating and helpful. Francisco was very helpful also. We really felt special with all the attention we received!

Robert Buchannan  |  First Impressions 
Rating:
5.0

The Manager was so knowledgeable. She knew her stuff real good. All the staff was very helpful. I would recommend to come here if they want good customer service.

Erica Garcia  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Stephen Antwi  |  First Impressions 
Rating:
5.0

Everyone that I have spoke to in person or over the phone has very helpful and welcoming. I love this facility and wouldn’t go anywhere else. Thanks and happy holidays .

Sharon Matthews  |  First Impressions 
Rating:
5.0

The 2 young men that helped me were very professional,kind,considerate and very helpful!!! They deserve some kuddos!!

ROY MORALES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDUARDO BUSTOS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bunny Neill  |  Overall Experience 
Rating:
5.0

This was one of the best managed storage facilities! Well lit and very clean! Wonderful staff.

Angel Guidry  |  Overall Experience 
Rating:
5.0

Our move in was excellent. Staff were knowledgeable and helped streamline our visit so that we could get back to our move. Would definitely recommend to anyone looking for storage!

Aaron Wilczewski  |  First Impressions 
Rating:
5.0

Super Nice Staff and very knowledgeable about storage space. Michael even help me with my big refrigerator. Thank you all for your help. I will tell all of my friends and family about this place. SUPER COOL!!!

ARTHUR MINIX  |  First Impressions 
Rating:
5.0

Best customer service around never had a problem ask for assistance in getting a 24hr code at 7pm help me right away high recommend this place for all your moving needs.

Aaron Mehl  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUMMER WOODARD HARRINGTON  |  First Impressions 
Rating:
5.0

The two gentlemen on staff on August 29 were very polite and helpful! They took the time to walk me through the process. They were VERY professional. I’m happy to have selected this location

Deig Aaron Sandoval  |  First Impressions 
Rating:
5.0

Very polite and new a lot about his work

SERGIO DELGADO  |  First Impressions 
Rating:
3.0

elevator broke duting my first week as i was moving in

Mary Jove  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Brako  |  First Impressions 
Rating:
5.0

Brittany was a pleasure on the phone telling me all the options for my needs and had great customer service! Also, Joe was a delight making sure I understood how to access my unit and all with a great attitude! Best customer service EVER!

Carolina Coefe  |  First Impressions 
Rating:
1.0

(Husband Mike is filling this out) Management is a joke. Joe was the only decent employee there. Brittney needs a class on class and customer service along with etiquette and a course on how to deal with people that essentially pay their salaries.

Denise FLORES  |  Overall Experience 
Rating:
5.0

Great helpful staff. We were renting a medium Uhaul truck for 24 hours to assist us from our hour & moving into storage . ( Just sold our home.) We were planning use the truck to put our things in storage with another Storage Company. Upon arrival were told a 2nd floor storage unit was not available instead it was 1st floor & NOT climate controlled. We called the Uhaul staff where we rented the truck. It is just what we wanted & needed. 2nd floor Climate Controlled. It is a brand new building so very few Spaces are presently Leased. The only concern we have is the RAT trap that was in our unit. I put all my soft goods in Rubbermaid boxes for protection but boxes for the rest. We’ll see & hope/pray the rats steer clear of our stuff. But the staff was great & very helpful.

KENNY SHUMATE  |  First Impressions 
Rating:
5.0

I love that you have climate control units. They were clean and well kept, looked brand new. I do like the fact that there is an alarm system in place. Thank you for keeping my things safe.

shelia lovejoy  |  First Impressions 
Rating:
5.0

Brittany was the best.

Tracey Cunningham  |  First Impressions 
Rating:
5.0

Brittany and her team were awesome. The facility was nice and clean I would definitely recommend this location to friends and family .

SCHEHERAZARDE GREEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jade Rosales  |  First Impressions 
Rating:
5.0

I have visited numerous storage facility through the years for my own personal use as well as others, for the first time a storage facility that hit all the check boxes, 1. Staff Tony and Dave Excellent. 2. Easy access including staff 3. Neat ,organized, clean 4. Restroom impressively clean Thanks for the great experience, by the end of the day of felt ownership, It left a greater impression on my 8 year old Son who was also impressed .

obediah lewis  |  First Impressions 
Rating:
5.0

very helpful associates, and the manager goes above and beyond to be helpful. Facilities are very clean and love that the facilities have propane available to RV users! Love that. One other suggestion for your next mostly RV storage, add a dump station! Would be happy to pay a small fee each time it's used for the convenience and I'm sure others would also. Again all associates are top notch and I really appreciate that!

Pamela Dillard  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nancy Wagoner  |  First Impressions 
Rating:
5.0

The staff at this location went over and beyond to make my process as easy as possible. Thank You and continue to stay safe during this pandemic

Ashley Knox  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

margaret Maag  |  Overall Experience 
Rating:
5.0

Very pleased with the entire staff

Willie Duncan  |  Overall Experience 
Rating:
5.0

The manager was very friendly

ALLEN SCHOPPE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Federico Mora  |  First Impressions 
Rating:
5.0

incredible experience, everyone who works there is friendly and knowledgeable. Can't imagine going anywhere else.

Mike Miller  |  First Impressions 
Rating:
4.0

There was an issue with the alarm after hours. There were a lot of roaches.

Latoya Troy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teneal Hart  |  Overall Experience 
Rating:
5.0

As we arrived a day early to our U-Haul facility in South Cypress, we were served by Joe who answered all our questions and made us feel welcome. The facilities looked very secure. Excellent service

Carmen Cordova  |  First Impressions 
No reviews have been submitted for this location.

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