El cliente no dejó un comentario.Eric R.
Customer Reviews for U-Haul Moving & Storage of South Cypress
Cypress, TX 77433
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.King V. | First Impressions
El cliente no dejó un comentario.David T.
El cliente no dejó un comentario.Shawn M.
El cliente no dejó un comentario.Alejandel L.
El cliente no dejó un comentario.RICARDO J.
El cliente no dejó un comentario.Deven G. | Online Move In
Friendly staff, even though they were quite busy when I arrived.Chris O.
El cliente no dejó un comentario.Kisha F.
El cliente no dejó un comentario.Young B.
The unit should've been pressure washed before being rented out again. The wiring was also in need of attention and had to be repaired to be operational. Otherwise this did what I needed and everything was in good working order.Robert E.
Ordered & reserved unit online. When I went to location the next day there was no reservation in their system. Had to start all over. TwiceJo S. | Online Move In
I called and checked the day before I picked up the truck that the 26' truck I had reserved was available. I was told it was. When I showed up at 8:00 to pick up the truck, the reservation had been changed to a 15' truck and a trailer. I felt I did t have any other options at that point so we tried that combo. My three bedroom house did not fit in those two spaces. So I had to fly back to Katy to rent an additional truck to finish the move. So many things were made more difficult by the inability to count on the reservation I made that was not fulfilled. It created major additional expenses and hardship on me. After completing this move, I will never use U-haul again. I am beyond disappointed. Additional things that made this even worse- pads weren't provided per the contract, I was charged an additional 25 miles because I had to fill the truck and then return for the trailer, which added additional miles to the trip.Julie B.
El cliente no dejó un comentario.Alexander S.
El cliente no dejó un comentario.Carlos C.
El cliente no dejó un comentario.Daniel B.
El cliente no dejó un comentario.Roger B.
El cliente no dejó un comentario.DHARMISTHA P.
Issue with gas cap not sealing. Message on dash would not go off. Issue with cargo door being extremely difficult to close for last 2-3 feet. I would try to slam it shut and it still would get stuck short of closing. Passenger door does not close completely. Has a gap in top and created a lot of wind noise. The door appeared to have been damaged which would not allow it to close properly. Other than those equipment issues all went well. Staff was friendly and courteous. Store was clean and organized.Scotty B.
Plenty of equipment and return was easytravis M.
Explain expenses better the extraWILMA W.
Great location and friendly staff.Steve S.
I would only comment that I expected to rent one unit, but it was split in 2.Dalia O. | Online Move In
El cliente no dejó un comentario.Carl L.
El cliente no dejó un comentario.marlo S.
John Matteo stop me from renting the wrong vehicle. Got me a truck and trailer and help show me how to tie the smoker I bought down. He was awesome.Mark I.
Just wanna say thank you John for helping us. We appreciate you so much and all you guys at this location are just the best.Michelle A.
Actually, I think your staff in all was awesome! Evening was clean and professional even including the customer service. Staff was going out of their way to assist customers even though they had other tasks! It was an awesome experience to say the lease! To top it off, I left my lease agreement in the uhaul and within 5 mins of leaving; I received a call from the teammate checking in my truck she had it and would hold it for me when I returned. She was even nice enough to walk strong the center when she saw me to give it to me. They were awesome! Sherman I.
El cliente no dejó un comentario.Ellie S Y.
They are professional, very polite and respectful. Nice doing business with youSunday N. | Overall Experience
Nothing. I've used this location twice this month, and both times the service has been exceptional. ¡Gracias!William C.
Just to remember when someone buys a garment box to give them the hanger that goes with it, otherwise it's useless. But they do let you return it with refund. Overall great customer service, I would highly recommend this store.Naita S.
staff acts like they dont want to be at work. i was also charged for something i opted out of when booking my reservationNASIA Y. | Overall Experience
El cliente no dejó un comentario.JOYA A. | First Impressions
El cliente no dejó un comentario.Tiffany S. | Overall Experience
El cliente no dejó un comentario.JORGINA M.
El cliente no dejó un comentario.Renee G.
El cliente no dejó un comentario.YOLANDA D.
Everything was great trailer wasn't really good shape. Employees at the location were very friendly.YONATHAN U.
El cliente no dejó un comentario.Alicia K.
El cliente no dejó un comentario.CARLA B.
Returned the trailer without difficulty. My son did everything on his phone including taking a picture of inside of trailer. Way too complicated to return a trailer.David V.
El cliente no dejó un comentario.ANGELA B. | Overall Experience
The service was great and the price was fair.Henrik V.
El cliente no dejó un comentario.anthony M.
El cliente no dejó un comentario.Patricia S. | First Impressions
Get a real manager and maybe some competent employees. The location ran out of the dolly I needed. The employee sent me to another store saying they had one for me. No address, no paperwork. He points and says â€œit's not even a mile, can't miss itâ€ I call back up there. He gives me an address, assures me they know I'm coming. I get there, they have no clue what I'm talking about, the employee wrote down my car information wrong on my contract. So my contract read I already had the dolly and I was driving a 2014 Chevy Silverado. I indeed did not have it and was driving a late 90's Tahoe. I call back to the original location- the employee had left!!! And did not fill in anyone on the situation. The new location would not rent to me saying they can't rent only the dolly. So now, I have a trailer, with no way to load the heavy stuff onto it that I was super late to go get and in the end could not load being as 2 people need a dolly to move 500lb pieces of delicate furniture. I was waiting the entire time for the manager to call me- which I later found out she was standing there when I called up to the location and just never called me back and would not take the phone from the poor high schoolers that were working. Thank You Ahilin Ortega!!! (Pronounced Eileen?) I have still yet to speak with her. I return the trailer to the location, to see that not only have they charged me for an extra dayâ€¦.. THEY CHARGED ME FOR TWO DAYS FOR HAVIBG A DOLLY THAT NEVER EXISTED!!!!!!! Can't wait to hear from someone!!! U-Haul is better than thisâ€¦Erica B.
El cliente no dejó un comentario.Fernando Enrique V.
I rented the trailer on Friday, I picked it up at 7, I left the trailer in place on Sunday at 7, and they made another charge for one more dayisidro V.
El cliente no dejó un comentario.Edwin Daniel F.
I turned my uhaul in 3 days early and did not get a refund They charged me the full amount upfrontKaren H.
Charged for dolly and furniture pads that I didn't want. Asked for a refund and refunded $15 of the $17 charged. Called and I was told they couldn't just refund me the 2 bucks missing that they would have to charge my card for the new amount and return the original charge, so I have two charges for the next 5-7 days .The truck Needs an alignment, the drive side head light was not working and the passenger side door was hard to close, looks like from a previous accident where it was not repaired.Chealsey M.
We loaded the truck the night before we left. It rained that night and two of the cushions on our new couch were soaking wet. At least the couch was covered in plastic and was relatively dry. In hindsight we should have loaded the truck in the morning before we left.Michael M.
El cliente no dejó un comentario.Cameron S.
Great customer service and a awesome location.Linda H.
El cliente no dejó un comentario.shannon h. | Overall Experience
El cliente no dejó un comentario.Kyle P.
El cliente no dejó un comentario.Braden M.
Emanuel was great .Sekou S.
El cliente no dejó un comentario.ERIC P. | Overall Experience
El cliente no dejó un comentario.Joann S.
El cliente no dejó un comentario.Sydney F.
El cliente no dejó un comentario.Maggie C. | Online Move In
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.James B.
Would recommend that the Uhaul is walked and inspected prior to leaving the lot.Amanda W.
El cliente no dejó un comentario.YOLANDRA B G.
El cliente no dejó un comentario.Sawalo S.
Excellent customer servicelucretia t. | First Impressions
El cliente no dejó un comentario.SALIM V.
El cliente no dejó un comentario.NINA F.
El cliente no dejó un comentario.Donna P.
Great customer care and friendlyTamona C.
El cliente no dejó un comentario.THOMAS D.
Thank y’all for having my items I’m your storage until I moved into my new homeGEMIECE S. | Overall Experience
I AM EVERY HAPPY WITH THE GREAT CUSTOMER SERVICE AND WOULD USE UHAUL AGAIN.ricky r. | Overall Experience
El cliente no dejó un comentario.Pedro C.
El cliente no dejó un comentario.IGNACIO G.
El cliente no dejó un comentario.Byron H. | Overall Experience
El cliente no dejó un comentario.KEVIN K. | Overall Experience
El cliente no dejó un comentario.ROLAND V. | Overall Experience
El cliente no dejó un comentario.ADELE H.
El cliente no dejó un comentario.Cassandra F.
El cliente no dejó un comentario.Ronald C.
Excellent serviceRAYMOND A.
The two times I've been there the customer service has been a-1. Not a complaint I have at all!Carlen F.
Nothing. Your representative, Noah, is outstanding. Efficient, courteous and friendly.Lionel P.
El cliente no dejó un comentario.Richard M.
El cliente no dejó un comentario.Linder C. | Overall Experience
El cliente no dejó un comentario.TAMALA G.
Couldn't use the truck at night. The headlights were pointing at the sky and in bad need of adjustment. Truck was pretty clean.Angela C.
El cliente no dejó un comentario.knickrehm m. | First Impressions
El cliente no dejó un comentario.Warren D.
I found 2 Roches in the cabin ... bet I won't rent from them again...merari G.
The manager was extremely unprofessional, I've used Uhaul for years and have never experienced the lack of proper customer service like I did with Ortega. I will never use this site and will advise the locals to do the same.ANGEL M. | Overall Experience
El cliente no dejó un comentario.LENNON B. | Overall Experience
El cliente no dejó un comentario.Jose F. | Overall Experience
No. Did excellent work.JEREMIAH S.
El cliente no dejó un comentario.Robert F.
El cliente no dejó un comentario.Keith B. | First Impressions
El cliente no dejó un comentario.rashid m. | Overall Experience
El cliente no dejó un comentario.Javier a. R.
El cliente no dejó un comentario.Carlos M. | Overall Experience
I'm hoping not to get double chargedBRADLEY M.
El cliente no dejó un comentario.Stuart S.
Ready on TimeKevin M.
El cliente no dejó un comentario.Jason C.
El cliente no dejó un comentario.Todd A.
El cliente no dejó un comentario.KATRINA P. | Overall Experience
El cliente no dejó un comentario.Lashaunda S. | Overall Experience
El cliente no dejó un comentario.Jorge C.
El cliente no dejó un comentario.Ahmad S.
El cliente no dejó un comentario.Ahmad S.
Perfect place to rentJulio C.
El cliente no dejó un comentario.Roy C. | Overall Experience
El cliente no dejó un comentario.ASHLEY B. | First Impressions
El cliente no dejó un comentario.Carmen T.
The 10' U-Haul truck I rented did not have a truck ramp. Service was great, however without the ramp it was difficult to lift the heavy furniture onto the truck.Harris W.
It was perfect. Thanks.Angela M.
Great customer service, good location, friendly staff 👍Elias L.
After paying $1414 for interstate rental. The staff did not want to help with anything at all. He was so indifferent and unwilling to help or even provide me help on how to load my vehicle onto the auto transport. After several minutes of trial and errors I successfully loaded my vehicle on the auto transport all by myself. It took me another 2 hours to review YouTube videos before successfully strapping down my vehicle. I was advised that I could get help from the drop off location to offload my goods at home when I arrive at a fee of about $10-15 but when I arrived at the drop off location no one was willing to provide any such help even though they were available. Eventually one offered to help at a fee if $40 for work that lasted less than 15 mins, at a location just 12 mins away from the UHaul location. If I have a choice I won't ever use U-Haul again and I won't recommend for anyone either. BAD SERVICE!!!!Davidson A.
El cliente no dejó un comentario.JOSHUA J. | First Impressions
El cliente no dejó un comentario.Cassandra R. | Online Move In
El cliente no dejó un comentario.Tyra S.
Quicker return on depositAndre J.
No issues dropping off everything came together nicelyJoshua S.
El cliente no dejó un comentario.JATERICA D. | First Impressions
El cliente no dejó un comentario.Keith T.
The Trucks A/C Wasn't Working Properly And The Drive Belt Was Squealing. And The Tow Dollys Left Tire Strap Wouldn't Stay Tight..Richard H.
El cliente no dejó un comentario.luis C. | First Impressions
El cliente no dejó un comentario.Qinghui L. | Online Move In
El cliente no dejó un comentario.Richard T.
El cliente no dejó un comentario.Raikel M.
Equipment was ready however when I got to location there was a U-Haul padlock on the rear door. I was able to get help from the office to fix. All in all things went well.James W.
El cliente no dejó un comentario.ROBERT M. | First Impressions
El cliente no dejó un comentario.Eysathia K. | Overall Experience
Great facility, competitive pricing, friendly staff. All in all, great and easy experience!Caleb S. | Overall Experience
El cliente no dejó un comentario.Tanya A. | Overall Experience
El cliente no dejó un comentario.Andrea E. | Overall Experience
They where very helpful great customer serviceDanielle L. | First Impressions
El cliente no dejó un comentario.KELVIN L. | First Impressions
El cliente no dejó un comentario.suDan b. | First Impressions
Overall we are pleased with our experience with this storage location. But there are a few things we would like to mention. 1, is the access to the unit. There was an "after hours access" box by the door. But it was never mentioned or offered to us about the ability to access our unit after hours. This would have been nice because we both work later in the evening/overnight and are asleep most of the operating hours. 2, is that the siren/alarms would constantly go off while we were attending to our unit. That was very annoying and very distracting.Chester H. | Overall Experience
El cliente no dejó un comentario.jose r. | Overall Experience
El cliente no dejó un comentario.Tanyda I. | Overall Experience
Elevator brokenDouglas E R. | First Impressions
El cliente no dejó un comentario.Allison K. | Overall Experience
El cliente no dejó un comentario.RUBY P. | Overall Experience
El cliente no dejó un comentario.Jeremy J. | Overall Experience
All staff, especially the new manager have the facility operating smoothly. They all are very friendly and responded to my needs quickly and effectively. Should I again have the need to utilize storage, this location will be my first choice.THOMAS H. | Overall Experience
El cliente no dejó un comentario.Candace V. | Overall Experience
El cliente no dejó un comentario.Chastity C. | Overall Experience
El cliente no dejó un comentario.Jeremy J. | Online Move In
El cliente no dejó un comentario.Katie J. | Overall Experience
We had a great experience. Trish was a wonderful agent that helped us!Delisa A. | First Impressions
Location was always dirty, roaches all over and we were promised this would not be a issue, no carts available elevator not working and there was one older man that was the rudest to deal with gave attitude for no reasobMariela T. | Overall Experience
El cliente no dejó un comentario.Judy K. | Overall Experience
The employees were excellent, I was there from July 4th to November 20, 2022, and every time I came out, they were wonderful. My hat's off to them, well done!Laura J. | Overall Experience
El cliente no dejó un comentario.Amariya F. | Online Move In
Expensive.Eskew W. | Overall Experience
Los trabajadores muy amables el local limpio pero ahí cucarachas mis muebles se llenaron de cucarachas le deben de poner más antencion en animales y a lo mejor fumigar más seguido todo lo demás muy bien los trabajadores muy amables con las personasOscar T. | Overall Experience
My best friend and I was greeted immediately upon arrival by Kimberly. She was knowledgeable and professional, the manager was as well. We felt as if We were apart of the Uhaul family. Everything went well, from the rental of the truck to a storage space, as a matter of fact, it was superb. Most definitely will recommend to my family and friends. Thinks guys for a job well done.Diane A. | Online Move In
El cliente no dejó un comentario.Quantria B. | First Impressions
El cliente no dejó un comentario.Jamal W. | Overall Experience
El cliente no dejó un comentario.Jason C. | First Impressions
Thanks to all of you for your patience. The manager was very helpful. And Corey.Vanette W. | Overall Experience
Front office staff were so friendly and even helped my disabled husband with some of the boxes he had to unload!Merce W. | First Impressions
El cliente no dejó un comentario.Joshua M. | First Impressions
El cliente no dejó un comentario.Jason B. | First Impressions
Company had the truck I needed at them time I needed it . Lower than the competitors! Great service. Thank you!!!GEORGE S. | Overall Experience
El cliente no dejó un comentario.Linder C. | First Impressions
I was always being charged a late fee because they never checked their mail. After all, my bank would send checks out every month 3 days or more before the due date. The units have become expensive and I don't feel it is worth the rent.Kevin T. | Overall Experience
My unit was not clean upon initial arrival.Keith B. | First Impressions
My experience with u-haul was good until I got stuck in the elevator for 30-45 minutes. Every cent then the elevator been out of order I have to walk up three flight of stairs to get my stuff. I try to move but couldn't elevator was down so I have to wait I had three units all on the third floor. So when moving day came I had to buy eight dolly so I can move my stuff all the dolly was gone when I moved in there was about eight mattress dolly and eight flat carts now there only four total. So I'm not happy .Orlando L. | Overall Experience
My unit was broken into and very expensive items were stolen. The cameras are very poor quality and the people got away with my things and I lost out on all my thingsJoe M. | Overall Experience
Would have rated higher; I had issue with the U-Haul truck constantly stopping and on me. Even the Rep was nice she. I returned, I told him twice the truck was defective, stopped at every red light and had electrical issues. He said 'yeah that sucks' and told me there wasn't much he could do. I also warned him not to rent it out again and he shrugged at me like he had no choice.Byron H. | First Impressions
The sales associate was very friendly and extremely knowledgeable. Being able to help multiple people at a time without making anyone feel uncomfortable. In my belief, he should be looked at higher positions in the near future.Archie W. | First Impressions
Good experienceOlivier T. | First Impressions
El cliente no dejó un comentario.GEORGE H. | Overall Experience
El cliente no dejó un comentario.BENJAMIN F. | Overall Experience
Not being able to keep my unit before it was auctioned. Is the only dissatisfaction I had but. I had the unit almost 2 years and I lost it all due to covid not being able to work for weeks to catch up on my bills. I hope the family who gets it appreciate it. Furniture was new. Thanks to hurricane Laura I blessed a family. Thanks U-Haul.DIANA M. | Overall Experience
El cliente no dejó un comentario.ZARVEA W. | Overall Experience
El cliente no dejó un comentario.DEREK W. | Overall Experience
I love U-Haul and have been a customer for years but this location seems to be in trouble. A lot of things broken and not fixed timely. The list is kinda long to state here. Customer's are being really inconvenienced when your moving items normally on a time schedule and you get to the facility and the elevator is out or the access sign in is down. Yep this happened just Saturday and I believe the after hours sign in has been down for over a week.TERRILL P. | Overall Experience
The place was nice and clean. Everyone was helpful and polite. Great service!RUBY P. | First Impressions
El cliente no dejó un comentario.Maria S. | First Impressions
El cliente no dejó un comentario.Jeffrey T. | Overall Experience
Good and clean environment, nice peopleUGOCHUKWU A. | Overall Experience
Like the cleanliness and thestaffRachel O. | Overall Experience
El cliente no dejó un comentario.Douglas R. | Overall Experience
Very clean and well maintained. Helpful friendly staff.Vanessa P. | First Impressions
A young man named Edward took care of us and he was so helpful and well skilled. Edward even came outside in the midst of an active storm to help me. He even reversed charges for a lock that was suppose to be free. The location I'm speaking about is 21346FM 529 Cypress, TX 77433Sharol Denise C. | First Impressions
El cliente no dejó un comentario.Taneka J. | First Impressions
El cliente no dejó un comentario.emmbreall l. | First Impressions
Buena atención todo súper buenoAna G. | Overall Experience
After the first month, I received a letter stating they were raising my monthly price $8.00. They said due to "maintenance fees" 4 months later, they are still advertising units for the same price I signed up at. Classic bait and switch. I won't be back.JOSHUA K. | Overall Experience
👍🏽Dune G. | First Impressions
Unit on 2nd floor unavailable first day 曆- I paid 2 day laborers $50 ($25 per hour x 2 people)) and we could not work Elevator out of order day 2 again, finally turned on around 8:30 AM) we had 1-1/2 hours elevator day 2 before it quit again. Too many trips up down 23 stairs because of lack of access to storage unit elevator Paid way too much $$ for this I am still really steamed 48 hours latercornelius m. | Overall Experience
The elevator stopped working and we were left stranded with our property unable to pack the rest of our stuff. We had to find a hotel in Cypress and spend the night only to go back to resolve the situation. Other customers came after hours to find the elevator not working and had to turn around as well… I understand that the elevator breaking down was nobody's fault but alternatives should have been offered.SYLVERLENE W. | First Impressions
El cliente no dejó un comentario.Odell F. | First Impressions
El cliente no dejó un comentario.RAUL A. | Overall Experience
El cliente no dejó un comentario.Kiara O. | First Impressions
El cliente no dejó un comentario.Chasidy R. | First Impressions
The person who assist us was very professional and super nice. We always appreciate this.Julia A. | First Impressions
El cliente no dejó un comentario.Rory D. | First Impressions
They had furniture stored inside the entrance area. I was trying to get help with my storage number using the intercom on the third floor because the storage that was giving to me had a lot on that I could get in, only to find out that I was given someone else storage. The worker came after seeming frustrated cause it was time for him to be off, he made the comment this would happen when it's time to get off as if it was my fault I was given someone else unit. So he found another unit only for that one to be for someone as well. Here I'm there with my help with my things unloaded awaiting for the worker to act and say nothing he can do but extent my truck rental, like I done unload my things in everything really. I ask for a bigger unit he said there was none I'm like well can I have two 5by5 cause I can't load this stuff back up and come back tomorrow I have help now and work tomorrow. Finally he was able to give me the two 5by5 but this was a big inconvenience and not good on y'all part. And plus the elevator was extremely slow. And my helper didn't expect to be that long nor myself. Crazy experienceLakisha Q. | First Impressions
The team here at this location weee awesome. All of them were friendly and seemed to actually want to be there. That's hard to find these days. I'll definitely recommend this location to others.Jeff T. | First Impressions
Very courteous staff.JUSTIN M. | First Impressions
Checked out June 12th and on July 6th got a new bill. Was NOT pro-rated on rent and had to call and wait on hold to get new bill cancelled.Michael W. | Overall Experience
El cliente no dejó un comentario.Laura J. | First Impressions
El cliente no dejó un comentario.Francesca A. | Overall Experience
GraciasScott K. | Overall Experience
Thanks Ahilin, always very helpful and great customer service.Henry R. | Overall Experience
El cliente no dejó un comentario.TAYLOR C. | Overall Experience
El cliente no dejó un comentario.Kimberli W. | Online Move In
I had the most wonderful experience at this uhaul. It was very clean. I felt my things were well protected. The staff was always friendly and helpful.Sonji B. | Overall Experience