Customer Reviews for U-Haul Moving & Storage of Shamokin Dam

1480 comentarios

3125 Susquehanna Trl   Shamokin Dam, PA 17876
(Rte 11&15 2 Miles North of Susquehanna Valley Mall)

(570) 743-7780

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(570) 743-7780

3125 Susquehanna Trl
Shamokin Dam, PA 17876
(Rte 11&15 2 Miles North of Susquehanna Valley Mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Glenn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
5.0

Thank you. Will use your service again. .

Charmaine C. 
Clasificación:
5.0

Everything was great!

DALE W. 
Clasificación:
3.0

I will never recommend uhaul after this experience! I needed to pay a bill after return and your company makes it almost impossible to do! Can't get anyone on the phone unless you want to hold for an hour. The online bill pay wouldn't recognize my name or acct.

Karen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON S. 
Clasificación:
4.0

The man running the place was very kind and went above and beyond to help us in the loading process. The car was a low profile car that would have ripped right into the bottom front bumper.He helped make it work and went above and beyond to help us get the car loaded when he didn't have too! I would highly recommend this place do to their kindness and generosity and helping hand, along with helpful safety tips to check on while transporting with the tow dolly! Thanks, again! Thumbs up

Shane T. 
Clasificación:
3.0

The guy forgot to put the equipment in the back of the truck so we had to travel all the way back to the store to pick the equipment up and put it in the uhaul doing all that cut into my time and the and the guy from the store said he was going to take 15 percent off because of his mistake but I didn't see any difference on my card .

Jonathan T. 
Clasificación:
4.0

Your prices are overly expensive

Rodney K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
4.0

Having reservation switched the day before was pretty frustrating. It all worked out in the end, but ended up being a lot of extra driving

JONATHAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE T. 
Clasificación:
5.0

I no longer own a pick up truck, but I rent utility trailers from Uhaul, several times each year. I really appreciate the value and convenience. Customer service in Shamokin Dam, PA is always top notch.

Brent W. 
Clasificación:
5.0

Everything was very easy and fast.

Jason N. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN B. 
Clasificación:
4.0

Replace check engine sensor in truck.

Stephen E. 
Clasificación:
5.0

The two young gentlemen who processed my return were both friendly and helpful and had me on my way in just minutes.

ROGER D. 
Clasificación:
4.0

It's a little tight. But definitely a ton of variety and everything you would need for hauling or moving!

Curtis H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric M. 
Clasificación:
5.0

El cliente no dejó un comentario.

leland M. 
Clasificación:
5.0

Awesome Experience

GERRY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARAMJOSEPH K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel L. 
Clasificación:
5.0

I had awesome service, and the guys were polite. Yes, I would use them again!!

Susan K. 
Clasificación:
5.0

Dropped off after hours and checked in with phone. Quick and easy website to follow for returns. Returning store was well marked where to park returns.

Kimberly H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOLLY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William K. 
Clasificación:
4.0

I had a very positive experience. Staff was knowledgeable about my rental and explained everything very well.

BONITA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Monica P. 
Clasificación:
5.0

First rate experience at Shamokin Dam. However, your customer service department is the worst I have ever experienced in my adult life. On hold one day for one and a half hours with three different people. Also, your online services are poor.

K Barton R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig R. 
Clasificación:
5.0

Nothing it was perfect

PATRICIA P. 
Clasificación:
3.0

One truck had flat tires, another truck was blowing smoke, and our final truck ran good but was dirty inside.

ANGELA P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric K. 
Clasificación:
5.0

They went above and beyond! Thanks so much!!

Joellen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teri H. 
Clasificación:
5.0

Very helpful and understanding U-haul employee at this location.

Matt G. 
Clasificación:
2.0

Employee there was rude and not very helpful.

Francis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
3.0

Was unhappy that the fuel level was less than full (approx 3/8 full). Rental vehicles should not be provided like this as it makes it difficult to estimate how much fuel needs to be pumped before returning to the U Haul shop. More than likely, a customer will end up putting more in the tank than is necessary. If it is on Full at the start, then I only need to fill it back up to full at the end. Also, not having a full tank when I got the truck meant I needed to stop and get fuel soon after I got the vehicle from U Haul. Not good.

Joseph K. 
Clasificación:
4.0

Lower mileage fees

Sheila S. 
Clasificación:
5.0

Truck was not cleaned and air conditioning did not work properly.

Scott L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Molly C. 
Clasificación:
2.0

El cliente no dejó un comentario.

AIDA R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kathryn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle R. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN H. 
Clasificación:
3.0

El cliente no dejó un comentario.

RONALD E W. 
Clasificación:
3.0

Generally good service. Slow to checkout. Representative was talking to customers about his DUI and related info. Then did not serve me next after those customers left.

James G. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc E. 
Clasificación:
5.0

Forgot to add appliance cart and was still charged for it but overall great service

Jason R. 
Clasificación:
4.0

Extremely busy with only one CSR. Due to extended wait. My leave time was delayed approximately 45 minutes. But staff was extremely helpful and professional.

Brian B. 
Clasificación:
5.0

Very please with service and Sean was very helpful

DOMINGOS P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall M.  |  Overall Experience 
Clasificación:
2.0

None of the employees were wearing masks.

Justin T. 
Clasificación:
1.0

You don't have ramps for trailers when you are a company that provides moving equipment

CHRISTOPHER P. 
Clasificación:
5.0

This office had a trailer available when another office did not have my reservation ready.

Michael L. 
Clasificación:
3.0

frustrating,not knowing if Iwould get a trailer until the day before my trip and where my pickup would be.I was told I could keep the trailer extra days,called on my third day of my contract and was told I have to drop it in weymouth that day,my job was left unfinished and cost me a days wages.

Gary S. 
Clasificación:
5.0

Nothing. The service tech was outstanding. Efficient and friendly. The equipment was brand new. Keep up the outstanding work.

KEVIN F. 
Clasificación:
5.0

I was supposed to get a call on April 19 to confirm the pick-up at Bloomsburg PA. Instead, I got a text on my phone (April 19) changing the pickup location which I did not see until I was 20 miles past the Shamokin location. Then I had to wait online for 45 minutes on my cell phone to get to customer service to change the pickup date to the 19th. I then had to backtrack 20 miles to pick up the trailer. Call me if you need more detail: 813-924-9770

Stephen K. 
Clasificación:
4.0

Computer system was giving you employee problems but he was very respectful & courtesy.

Christine P. 
Clasificación:
5.0

Update the in store computers. They had customers backed up waiting because the one computer froze up.

Jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
2.0

I called this location at least 20 times to change the pick up time and they never answered. I didn't want to do it online because of the different rate that was given to me, I was afraid it would mess that up. Since I was an hours he I had to call 1-800 go uhaul and wait on hold for 45 min so they could update the pick up time so I could then pick up the truck via my phone. Very annoying.

Ryan E. 
Clasificación:
5.0

I did not know how to hook the cargo trailer and the man did it for me. Thank you.( in selinsgrove,Pa). AND when we dropped of the trailer in Sinking springs the man there also was helpful.

Deborah K. 
Clasificación:
3.0

The entire experience lacked customer service. The employees at each location were helpful but the process was painfully slow. The website is horrible and the woman that called me to confirm my rental was rude she seemed to believe that she was doing me a favor just by being alive I guess..

ELWYN P. 
Clasificación:
5.0

Arrangements made on-line and truck was ready at the agreed upon time. Truck fit our needs exactly while in use and drop off was quick and easy.

Eric R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
5.0

Certain trailers like Motorcycle trailers should have a one way option. It caused some unnecessary driving but overall a great experience

Kyle M. 
Clasificación:
4.0

Get more customer service people to answer the phone when a person needs road service! After 20 minutes passed on 2 times I tried calling you, I got a tow truck to winch out the U-Haul from some soft, muddy grass, and paid the $105 tow charge myself. This delay cost me one hour of moving time, to get the 10' truck pulled 15' forward!

Barbara W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joanne T. 
Clasificación:
5.0

Great Job!!!

Brayton S. 
Clasificación:
4.0

It was a pleasure dealing with there rep and the establishment is

Michael S. 
Clasificación:
5.0

Keep doing what you are doing.

William T. 
Clasificación:
5.0

Thanks!!!

Adalberto S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rollie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Xiyun L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew L. 
Clasificación:
4.0

Employee was not wearing a mask and allowed another customer in the store without a mask.

James K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

I cannot say enough about your staff member in health friendly,courteous, polite, helpful and Knowledgeable he was. That is someone I would look for to be a representative for my company in retail and dealing with customers. I am so sorry I forgot his name I never took the time to look as bad I was just so pleased with how to care of us. Randy Miller

Randall M.  |  First Impressions 
Clasificación:
5.0

Sign says wait outside for someone to check in vehicle on return, but there is no chime or sensor or line of sight way for employee to know that you've pulled in from the south entrance. local reps always know more about rental availability and don't try to coerce you into a 6 hour rental like the call center in Tampa. local employee very nice and helpful.

Nicholas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nina B. 
Clasificación:
5.0

I interacted with staff members on Saturday and Sunday. All three individuals were very helpful.

Freda J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Natasha M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy W.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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