Customer Reviews for U-Haul Moving & Storage of Scranton

5,420 comentarios

375 N 7th Ave   Scranton, PA 18503
(Corner Of 7th & W Lackawanna)

(570) 347-1021

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(570) 347-1021

375 N 7th Ave
Scranton, PA 18503
(Corner Of 7th & W Lackawanna)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Probably shouldn't have Jim speak to customers. I would give this place 5 starts if I didn't speak to him. The way he spoke to me was not only belittling but disrespectful. He should understand his place is to manage his team there not customers nor should he make them feel shamed. Never again.

Melissa G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jolie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

April P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas A. 
Clasificación:
4.0

1st place we reserved with did not open on time and no one was there when we showed up at our appointment time. We waited 30 min and when they did they still were not ready to help us so we called the above dealer and drove 3 miles to them and got our uhaul we needed. It all went well then.

Robert V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin D. 
Clasificación:
5.0

No need for improvement and the staff are outstanding

Karen O. 
Clasificación:
3.0

We put the gas back to the level it was in the truck and still charged. We took a photo of both before and after and still waiting for the reply

David B. 
Clasificación:
5.0

The service was quick and efficient, Staff were friendly and knowledgeable

Dominic L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zechariah H. 
Clasificación:
5.0

Great staff great service

ROBERT M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick C. 
Clasificación:
5.0

Took time with safety chain for not touching the road. Very appreciated

Gabriel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry M. 
Clasificación:
5.0

Jim and his staff at 7th Ave Scranton Pa were excellent. Always and friendly and understanding . I had some financial hardship in my 3 years of things in storage and they did everything they could to help me find a solution. Can't thank them enough

SUZANNE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

My hometown u-haul great people doing a great job the way business should be conducted I would not even think of using anyone else

Brian M. 
Clasificación:
5.0

I can't even think of an improvement these people are always professional and very easy to get along with excellent crew at this location.

James G. 
Clasificación:
4.0

Rental was easy to do online.

Nathan S. 
Clasificación:
5.0

Nothing service is excellent

Keith H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUANITA S. 
Clasificación:
2.0

I booked the vehicle as a self serve pickup. The instructions on how to do that should be provided before because it takes some time. Also the keys for the truck are across a busy street. The instructions direct you to the lot across from the building to find your truck, then you have to go across a busy street to get the keys. Once you have them, you have to go back across the busy street to get into the vehicle, only to find the moving items you requested where not inside the vehicle. So, back across the street you go with the uhaul ti get the necessary moving supplies. Making people walk across that street ti get the keys is really dangerous. When I arrived the vehicle was covered in snow. It's illegal to have snow blowing off the top of your vehicle, but I did not realize the snow was covering the top until I drove away. Around the vehicle was not shoveled. The windshield was also iced over and no ice scrapper was inside. I wasn't going to go back across the street to get an ice scrapped. I had also placed an order for moving items. They were not in the truck. There were no instructions that these would need to be picked up inside. The gentleman inside was very helpful, but doing a self serve pickup should not involve going inside to get the supplies. They should already be loaded in the truck. Makes the idea behind self serve pointless. I was going to give one star, but the two gentleman I interacted with at pickup and drop off were extremely nice and helpful. It was the only saving grace.

Ashley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Staraisa H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russel W. 
Clasificación:
5.0

Excellent service on a ver busy day. Patient and unruffled with lots going on .

Catherine F. 
Clasificación:
5.0

N/C

daniel b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris C.  |  Overall Experience 
Clasificación:
5.0

This is the best location I have ever visited.

JENNIFER O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward W. 
Clasificación:
5.0

Great people. Had to wait because someone was helping a customer get 6+ tanks of propane, leaving one person inside. I wish all trucks had to be returned with a full tank of gas. The partial tank stuff is very inaccurate. 13/16ths? I received 3 charges after my return with no explanation or email. I wish a discount for Veterans was available.

BRIAN M. 
Clasificación:
5.0

They made it very easy to rent

William N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melanie N.  |  Overall Experience 
Clasificación:
5.0

They were very helpful and kind. will use this place anytime we need help with a UHaul.

paul O. 
Clasificación:
4.0

I returned the truck a day early but 12 miles over the allotted mikes and was charged for it. I think the value of having the truck back a day early should have been worth more than the extra 12 miles.

William R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole O. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHALANE V. 
Clasificación:
5.0

Awesome very kind helpful

Clarence S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott C. 
Clasificación:
5.0

Door on vehicle didn't close all the way

Christopher R. 
Clasificación:
5.0

So far so good

Alvin E. 
Clasificación:
5.0

all went well to help with my rental

Peter H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
4.0

Truck was clean and ready to go, only complaint I have was the rear door would stick when trying to open it, took quite a bit of force to open up

Andrew R. 
Clasificación:
1.0

Why do you ask me questions or why do you offer a credit contact information when you don't respond to it. You're going to have to take me to court if you want to get another Penny from me. Your manager has thrown my cards on the floor and has said that the vehicle is filthy and there's nothing wrong with it and I even have damage that I had to pay for because I couldn't prove that I didn't do it. Your manager here actually he's the only game in town well it's not.

Herbert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

edward w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Albina M. 
Clasificación:
5.0

I love using U-Haul, and their bathrooms are always super clean.

SHEYLA V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise S. 
Clasificación:
5.0

Everything is as it should be

Carl E. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Markisa C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Markisa C. 
Clasificación:
5.0

Awesome service

Marvin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne B. 
Clasificación:
4.0

Excellent customer service

Byron G.  |  First Impressions 
Clasificación:
4.0

The headlights on the truck were very dim, it was very hard to see on the country roads where there are no street lights.

Cathleen Dawn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

elizabeth b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry M. 
Clasificación:
5.0

Every single person there, especially Denise, went above and beyond to assist me with my move. They are incredible people.

Ymonica S. 
Clasificación:
4.0

The user experience for the mobile app is horrible. I spent 10 minutes trying to return the truck and kept having an issue uploading the fuel and milage picture. So I closed the app and stuck the keys in the Dropbox.

Matthew S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicky C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lachezar V. 
Clasificación:
5.0

Service was very good and professional.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maryanne F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam G. 
Clasificación:
5.0

Both doors need repair. 🚛 Need to be total

Baron R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny A. 
Clasificación:
5.0

Uhaul claims my 10' truck used 7 gallons of gas in the 28 miles I had used it for. This means the truck got 4mpg. Highly unlikely. I put 5 gallons in before I returned the truck and they charged an additional $10 for 2 more gallons. Either the truck was not full when I rented it like they claim or the truck gets 4mpg you tell me.

Ryan E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dominick P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan G. 
Clasificación:
4.0

Great. Quick experience.

Tony B. 
Clasificación:
5.0

Last minute purchase of a unit. Excellent staff and assistance!

Janice D.  |  First Impressions 
Clasificación:
5.0

Staff is very friendly , courteous and professionally

black tie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTAALESSANDR F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey Z. 
Clasificación:
4.0

I had a little bit of a bad experience I did call customer service and hopefully they'll take care of the problem I spoke to a man named Sean at 1 800 go uhaul.

Robert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
3.0

Truck was dirty both inside and out. The after hours check out process was very time consuming

Ryan E. 
Clasificación:
4.0

Things went smoother than expected. The staff were friendly and helpful.

Dean W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremiah R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheyla L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ruth O.  |  First Impressions 
Clasificación:
5.0

You were great...thanks for working with me.

Gerianne B. 
Clasificación:
4.0

I've been renting for a long time, everybody is helpful and pleasant. I think that's all you can ask forðŸ'

Luke B. 
Clasificación:
5.0

Friendly, knowledgeable staff. Seemed concerned for your travel and safety.

Michele C. 
Clasificación:
5.0

Very well managed! Kind snd helpful staff every time I went there! Supports their military!

danielle m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul K. 
Clasificación:
1.0

The people in this place are horrible and have no Customer service. I was told the the big door close at 5 so to bring my fridge ,dryer, couch's and washer before the door close .Arrived there 4:40.took every thing out my uhaul just had fridge and washer left .. It's 4:54 a employe come and say the door closes at 5 . i replied yes i know it 4:54 . Employee says well i'm closing it now . mean while i got my fridge and washer still in the truck.. Tells me to hurry up im closing these door now . instead say hey you need a hand or hey boss you got 5 min left .. as i'm being the washer in he tries to close the door . Point of this comment is learn how to speak to propel because i could of been having the worst day of my life and reacted different.. then the employee says i'm mad because he has to get a new fridge .. Better Customer service

matthew t.  |  First Impressions 
Clasificación:
3.0

The manager was rude but everyone else was helpful. We paid late fees twice due to a uhaul system issue. We asked about it and received nothing but a literal shoulder shrug as the person walked away.

David S.  |  Overall Experience 
Clasificación:
5.0

Everything was fine

Steven G. 
Clasificación:
5.0

Friendly service, easy pick up and return. Made our move so much easier, thank you!

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas F. 
Clasificación:
3.0

Manager was quite rude. He scolded us for returning at 6:45 pm (15 min before closing). There was also an issue with their payment system. I incurred 2 months of late fees because the system didn't work properly on autopay. I called both times and miraculously the payment went right through. I asked about it in person when returning the trucks and got nothing more than a shoulder shrug from an employee.

DAVID S. 
Clasificación:
5.0

Staff was very helpful. I have no complaints with this facility is keep clean. I would recommend this facility to anyone.

Vicky C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles T. 
Clasificación:
5.0

A very good experience all around. Jim was great to work with. His knowledge and help made everything run smoothly. Will certainly use this U-Haul again and recommend it to friends in need.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STARR U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
3.0

El cliente no dejó un comentario.

UASA J. 
Clasificación:
5.0

No improvement needed that I can see.. AAA+

John V. 
Clasificación:
4.0

They did not have a dumpster to throw out stuff that was not needed which is one of the things that you claim to have online

john p.  |  Overall Experience 
Clasificación:
1.0

Every experience I have had with you guys this year has been a nightmare. And now I am dealing with random charges 2 months after I returned the rental. I'm really disappointed that service has gotten so bad at every location I visited this year.

Carol M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cathy H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chetan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

hazel l.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Edith S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda K.  |  First Impressions 
Clasificación:
4.0

indoor facility is very clean

Christopher W.  |  Online Move In 
Clasificación:
5.0

Very happy with Uhaul and I will definitely continue using Uhaul.

Esther S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

miteshkumar p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherkah P.  |  First Impressions 
Clasificación:
3.0

The rental prices have risen at least twice since I first rented my unit.

Mary B.  |  First Impressions 
Clasificación:
5.0

Jim did a great job explaining everything they needed to know about the facility and my storage unit very knowledgeable

donald p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

azekael l.  |  First Impressions 
Clasificación:
5.0

None at this time

Michael R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy C.  |  First Impressions 
Clasificación:
5.0

Great place

Jose F.  |  First Impressions 
Clasificación:
3.0

Very very long wait to talk to anyone or buy anything.

David S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

michael i.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KATIE Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilhelmina Z.  |  First Impressions 
Clasificación:
5.0

I will have my unit for 5 years in May 2021. I do not have to worry about any damages, rodents, water damage etc. The building is very clean and well maintained. When there was a water leak, above my unit , it was fixed immediately. Great customer service Thank you.

CAROLE L.  |  First Impressions 
Clasificación:
5.0

Self storage hours could be lengthened. Other than that, no complaints.Staff is friendly and helpful.

patrick l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

erica s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam G.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Kara S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Misses N.  |  First Impressions 
Clasificación:
5.0

Everything was great but as you drive back around to the storage there was a lot of garbage on the ground. It looked a mess and disgusting. Glad the inside was clean.

Jeffrey L.  |  Online Move In 
Clasificación:
3.0

I wasn't told that both keypads had to be used to enter that building and I had to go to other building to get help. Also had to come back with scissors to cut the zip tie on unit.

Debra W.  |  Online Move In 
Clasificación:
5.0

I reserved my unit over the phone very easily. When I drove to the location for the first time, check in was quick. Staff explained everything very well. I made three trips and was done.

john f.  |  First Impressions 
Clasificación:
5.0

Helped me pick a better location

JANET C.  |  Online Move In 
Clasificación:
5.0

Man helping us was super helpful and friendly.

Rebekah S.  |  First Impressions 
Clasificación:
5.0

My stuff for perfect

Nuria R.  |  First Impressions 
Clasificación:
5.0

We like the idea of having a storage unit inside, the security and the insurance. The people there are very helpful and freindly. We would recommend this facility to everyone.

warren k.  |  First Impressions 
Clasificación:
4.0

I really appreciated your help with your storage facility, I felt very fortunate to get the space I needed as it was a short time frame for me to move, thank you

Theresa M.  |  First Impressions 
Clasificación:
5.0

.

Joey P.  |  First Impressions 
Clasificación:
5.0

Outstanding customer service!!!

david a.  |  First Impressions 
Clasificación:
5.0

Great made everything nice and fun.

vera c.  |  First Impressions 
Clasificación:
5.0

Excellent service, efficient, knowledgeable, eager to help me

john H.  |  First Impressions 
Clasificación:
5.0

Guys were great helpful,courteous, I'll stick with from now on. Keep it up guys attitude like that doesn't go unnoticed!!!

Dionicio A. | Reservación
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