Customer Reviews for U-Haul Moving & Storage of Scranton

5,931 comentarios

375 N 7th Ave   Scranton, PA 18503
(Corner Of 7th & W Lackawanna)

(570) 347-1021

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(570) 347-1021

375 N 7th Ave
Scranton, PA 18503
(Corner Of 7th & W Lackawanna)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

When I was finding my truck one employee was very rude and bossy and telling me I couldn't enter an area where I thought the truck maybe. He directed me to one area I just came from and I did find it, but it made no sense to be there. I've been to other uhauls and there pick ups are way more organized and clear. When I returned the truck I parked it at parking lot across the street that u-haul certainly ones and was told at the counter to move it. I refused. I'm assuming they don't want returns parking there since employees have to cross the street to collect it, but I wish I knew what u-haul was smoking if they think I'll let them make that my problem.

Brian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael john R. 
Clasificación:
5.0

Keep up the good work

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Benjamin C.  |  First Impressions 
Clasificación:
3.0

Difficult to call get a hold of local store. Very upsetting. Minor issues that were taken Care of.

jean e B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason R. 
Clasificación:
5.0

As far as I can see nothing. Just keep doing what you are doing. Well done.

Darren S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zaida C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alissa O. 
Clasificación:
5.0

El cliente no dejó un comentario.

John m D. 
Clasificación:
5.0

El cliente no dejó un comentario.

samuel M. 
Clasificación:
5.0

I never received my money back

Awilda G. 
Clasificación:
4.0

El cliente no dejó un comentario.

James C. 
Clasificación:
3.0

El cliente no dejó un comentario.

antoine T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
4.0

There was confusion when we tried to drop off the car dolly part way through our trip. We were told we could do partial returns, but when we tried to drop off the dolly they said we needed two separate reservations to drop off equipment in different locations so the empty dolly had to be driven to the final location.

Ashley P. 
Clasificación:
5.0

El cliente no dejó un comentario.

cory F. 
Clasificación:
5.0

El cliente no dejó un comentario.

virendra zaverbh P. 
Clasificación:
4.0

We were told that our car would be ready in an hour/hour and a half. There was a shift change and no one called us to tell us the car was ready. When I called the number listed in the website, it brought me to a general U-Haul line and not the office where my car was. Communication needs to be better.

Joseph M. 
Clasificación:
5.0

I wish the pads were already in the truck so I didn't have to carry them across the street.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonia L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH R. 
Clasificación:
3.0

The process of hooking up the truck to a trailer took longer than expected. Didn't expect to do it in my own and pay for help. The inside attendant was great and also the person to hook up. The person who helped me secure my vehicle on the lift was too busy.

errol lloyd M. 
Clasificación:
5.0

very friendly

allen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STARR U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam B. 
Clasificación:
5.0

Service was prompt and professional..Thanks Jim!

Douglas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy L. 
Clasificación:
4.0

Overall no major issues but the parking lot was the biggest hassle. For such a large facility the parking should be bigger/better. It would be nice to have more carts to use as well. The biggest concern was my fee went up at least twice in less than two years. All said though I would recommend you with the disclaimer that the price is subject to change possibly more than once a year.

ray k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

krystine W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miriam G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M.  |  Overall Experience 
Clasificación:
5.0

Nada

james H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael james jr M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Betsy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

eileen h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

vicki a m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth C. 
Clasificación:
5.0

Everything went well for me Employees at my location are very helpful and knowledgeable I have been very satisfied with renting with U-Haul

Minerva G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelli Ann D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas paul N. 
Clasificación:
5.0

El cliente no dejó un comentario.

lackawanna river C. 
Clasificación:
5.0

Friendly Workers. Fast professional great service.

Patrick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

carron josapher O. 
Clasificación:
4.0

El cliente no dejó un comentario.

John V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Valencia J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Terry M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Laura B.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Katrina C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Khaled E. 
Clasificación:
1.0

I have been renting a storage unit from U-Haul approximately for 10 years.. The rate of ur storage unit is extremely high.. If ur storage unit is late . The Fee is Extortion High.. I asked since.. I've been a customer for years.. if I could receive a Discount for a U-Haul truck & was told.. NO ..!! I Wasn't even offered a Free month.. That's Really Sad...

CHARLOTTE D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

tom P. 
Clasificación:
5.0

U guys have it all figured out thanks again

Michael S. 
Clasificación:
5.0

Service was great. Jim is a very good manager.

stanley Z. 
Clasificación:
4.0

Received no instruction on use. Had to wing it nothing fell off

Christian jansen B. 
Clasificación:
5.0

keep on doin what you do

Joseph K. 
Clasificación:
5.0

I will always use uhaul for all my moving and storage needs

suzette o.  |  First Impressions 
Clasificación:
5.0

Friendly people. Clean job. Good experience

Alan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evilis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

chantel b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean K. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGETTE G. 
Clasificación:
4.0

Esay return!!

Kody C. 
Clasificación:
5.0

Trailer was dirty (dried mud). Trailer actually contained used blankets and a dolly leftover from the previous customer. (Trailer itself was in fine working condition) (Staff were very helpful in assisting me with installation of a receiving ball and showing me how to put the trailer on the hitch, connect the wires, etc.)

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

COYNE E. 
Clasificación:
4.0

El cliente no dejó un comentario.

bennie kashif M.  |  First Impressions 
Clasificación:
2.0

Did not offer any help Broke down on 81 had to do car loading on trailor by self and move boxes from trailor to truck and return trailor after

Philip S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eileen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Umid I. 
Clasificación:
3.0

I'm not sure if this was my issue or the staff's. The last time I rented a vehicle from the same location, I was able to walk in, get my keys and go. This time I had to wait on line and go through a check in process. I had already checked in online, but when I made my reservation I did not upload a copy of my driver's license because I thought it was still on file from the last time I rented. This may have been the cause of the delay, regardless, I am not comfortable with staff using their own personal cell phones to take photos of my license. Company owned equipment should be being used for this, also I miss the old staff; they were more professional than the new.

Peter andrew A. 
Clasificación:
5.0

I really like this location and use it for all my rental needs. It is easy to get in and get out, and they are very efficient.

Mitchell H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A.  |  Overall Experience 
Clasificación:
1.0

Staff was rude and did not want to help. I first called to check for availability and was told they didn't have any auto transport trailers. after calling 1-800-GO-U-HAUL, they told me yes this location has 1 trailer and I was able to make the reservation. I'm not sure why they would no tell me the truth but after arriving at the store the two people "helping" me acted as though they were angry at me just for walking in the door. I definitely will not recommend

Joshua Y. 
Clasificación:
5.0

Very friendly staff we're there to help us find our perfect storage solution. Price was decent and immediate availability made things go smoothly. ¡Gracias!

joseph patrick d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana M. 
Clasificación:
3.0

Super difficult to even rent a van or truck at this location. I was hung up on numerous times by a female worker at this office and told there was no trucks available for the day I needed one. I ultimately had to call the uhaul corporate office and had a representative from there book me a truck online and magically there was one available at this location for the day and time I needed it for. People at the office were friendly when I went to pick up the truck so I don't know why they gave me such a horrible time on the phone when I was trying to book one. I would use this location again but I wouldn't waste my time calling them directly and will just go thru the corporate office again to book in the future.

Nicole R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

lynn G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jamie S.  |  Overall Experience 
Clasificación:
5.0

The install was done in a timely professional manner. The hitch held up towing a trailer from PA to CO, just under 2000 miles without any issues.

Angela S. 
Clasificación:
5.0

Great courteous and prompt customer service!

Mark R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ernie D. 
Clasificación:
5.0

More then enough.I had received an email that my u box arrived in fl.set up a time ,had my friends come only to be told hours later that it was not even in Fl. But I still love the service, only the delivery with that third party needs to get cleaned up. This set me to worry. I did not care that there was no help to unload ,I provided for my self ..Begining till the end. Thank you I always go to u haul for my moving needs.

Dorrie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

LEONARD P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mary Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leonard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H. 
Clasificación:
5.0

Staff was awesome

John B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Samantha G. 
Clasificación:
4.0

You are doing well as can be with your equipment and i thank that you are doing everything right keep it up.

ozie B. 
Clasificación:
4.0

Fast. service.People were really nice and helpful. Gracias.

Jean W.  |  Overall Experience 
Clasificación:
5.0

Great customer service! Staff are very friendly and helpful. Clean facility with plenty of carts available to make transporting items hassel free. Great experience thus far.

Stephanie K.  |  First Impressions 
Clasificación:
5.0

Excellent services and very friendly personal.

ROSA R. 
Clasificación:
5.0

Well secure and climate controlled environment.

warren k.  |  Overall Experience 
Clasificación:
2.0

I'm a paying customer who had to have to keep my truck and trailer because of the delay of the closing of my house and I got hassled about brining the truck and trailer back with a house full of items. I didn't have a choice but to extend the rental of the truck. I'm paying to use the truck and trailer and as a customer I should not be hassled when I am willing paying to use the truck than longer than intended. When I went to return the truck the the person at the desk was nice to me but other than that I was talked to rudely over the phone. I will be writing another review about this location on Google shortly.

Adhem A. 
Clasificación:
2.0

I'm a paying customer who had to have to keep my truck and trailer because of the delay of the closing of my house and I got hassled about brining the truck and trailer back with a house full of items. I didn't have a choice but to extend the rental of the truck. I'm paying to use the truck and trailer and as a customer I should not be hassled when I am willing paying to use the truck than longer than intended. When I went to return the truck the the person at the desk was nice to me but other than that I was talked to rudely over the phone. I will be writing another review about this location on Google shortly.

Adhem A. 
Clasificación:
4.0

Staff was excellent. But under staffed.

William P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlene S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexandria S. 
Clasificación:
5.0

Excellent customer service by the employee, gentleman, can't recall his name, who was working 9/22/22, at 8:00 am.

Mary T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge R. 
Clasificación:
5.0

Courteous and efficient staff checking in was a breeze. Would recommend highly.

ERNIE D. 
Clasificación:
5.0

Overall it was a great experience and everyone was very professional

Lavon M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
5.0

El cliente no dejó un comentario.

YANCY D. 
Clasificación:
4.0

El cliente no dejó un comentario.

John B. 
Clasificación:
4.0

El cliente no dejó un comentario.

LEIDA C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

forrest K. 
Clasificación:
5.0

Checking it out and checking it back in was very fast and efficient.

frederick P. 
Clasificación:
5.0

I was satisfied with the service at front desk and the quality of the automobile met my standard so great job.

Sewanou Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Ellen W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawnee s.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

milena m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

McKinley H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony S.  |  Overall Experience 
Clasificación:
5.0

We using this location for a few years now to store my daughter's college dorm stuff away during summer months. Stuff always helpful, grounds clean, unit that suits are needs available. Highly recommend 7th Ave Scranton PA location.

karina m.  |  Overall Experience 
Clasificación:
3.0

Please get better locks

kenyette m.  |  Overall Experience 
Clasificación:
5.0

Very clean and well maintained by facility. Workers were very helpful filling out paperwork and explaining how everything worked. The unit was very clean when I opened it up.

john L.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

WILLIAM D.  |  Overall Experience 
Clasificación:
5.0

Muy profesionales en atender I muy amables Dios los bendiga

JOSUE T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lucianna P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

lawrence b.  |  Overall Experience 
Clasificación:
5.0

I was aided by Yenise, who was professional and displayed a jovial and personable disposition. She was very knowledgeable and efficient. She was staffed with Chris, whom I have developed a wonderful rapport with. Chris is a pacesetter, and Yenise is a wonderful new addition to the team. Others follow, where Chris leads.

jody t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony S.  |  First Impressions 
Clasificación:
2.0

I found rat poop in ALL my belongings all over my wife's wedding dress and childhood memories. I was also extremely upset when U-Haul raised its prices but yet they couldn't keep the rats out of my belongings.

Josiah R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jayleine j.  |  First Impressions 
Clasificación:
5.0

Customer Service/Sales Rep was great and very helpful

WILLIAM D.  |  First Impressions 
Clasificación:
5.0

Storage unit was locked out twice due to not paying the month but knowing it would still be there the following month to back pay

stephen g.  |  Overall Experience 
Clasificación:
5.0

Damien.. idk if this is spelled correctly but he was a helpful gentleman

Amanda V.  |  Overall Experience 
Clasificación:
5.0

This U-Haul storage in Scranton was one of the best business company I’ve ever done business with.

MICHELLE M.  |  Overall Experience 
Clasificación:
4.0

The storage unit I first rented was too far of a walk for me. The General Manager was so kind and empathetic. He arranged for me to have a unit I could drive right up to. I was very happy with the service provided.

Nancy S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JACINTA R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mark S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gladys i.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gordon w r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lanette W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jose t.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Charisse T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mary jane m.  |  Overall Experience 
Clasificación:
5.0

This U-Haul center has always given excellent service and I have been using them for 5 years.

Barbara P.  |  Overall Experience 
Clasificación:
3.0

Had to send my aunt to do my paperwork I was moving two states away with the moving company and I got to the Uhaul after the office was closed But my aunt was able to do everything before Uhaul closed

chantel b.  |  First Impressions 
Clasificación:
5.0

I have been using Uhaul, trucks, and storage units for 10 years. The staff is always friendly and helpful, like a part of my family.

MELANIE R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

guy m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

April G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Guillermo b.  |  Overall Experience 
Clasificación:
4.0

They were very good. Helping me make changes quickly.

Jean W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joey P.  |  Overall Experience 
Clasificación:
3.0

I had to throw out a very expensive memory foam mattress topper and multiple pieces of bedding because of rodents in the units shredding them for nests. If not for that, I'd have given five stars.

alycia g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin R.  |  Overall Experience 
Clasificación:
5.0

Jim and his staff at 7th Ave Scranton Pa were excellent. Always and friendly and understanding . I had some financial hardship in my 3 years of things in storage and they did everything they could to help me find a solution. Can't thank them enough

SUZANNE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Staraisa H.  |  Overall Experience 
Clasificación:
5.0

N/C

daniel b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Melanie N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine N.  |  First Impressions 
Clasificación:
5.0

Awesome very kind helpful

Clarence S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

edward w.  |  Overall Experience 
Clasificación:
5.0

I love using U-Haul, and their bathrooms are always super clean.

SHEYLA V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Markisa C.  |  First Impressions 
Clasificación:
4.0

Excellent customer service

Byron G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

elizabeth b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicky C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maryanne F.  |  Overall Experience 
Clasificación:
5.0

Last minute purchase of a unit. Excellent staff and assistance!

Janice D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ruth O.  |  First Impressions 
Clasificación:
5.0

Very well managed! Kind snd helpful staff every time I went there! Supports their military!

danielle m.  |  Overall Experience 
Clasificación:
1.0

The people in this place are horrible and have no Customer service. I was told the the big door close at 5 so to bring my fridge ,dryer, couch's and washer before the door close .Arrived there 4:40.took every thing out my uhaul just had fridge and washer left .. It's 4:54 a employe come and say the door closes at 5 . i replied yes i know it 4:54 . Employee says well i'm closing it now . mean while i got my fridge and washer still in the truck.. Tells me to hurry up im closing these door now . instead say hey you need a hand or hey boss you got 5 min left .. as i'm being the washer in he tries to close the door . Point of this comment is learn how to speak to propel because i could of been having the worst day of my life and reacted different.. then the employee says i'm mad because he has to get a new fridge .. Better Customer service

matthew t.  |  First Impressions 
Clasificación:
3.0

The manager was rude but everyone else was helpful. We paid late fees twice due to a uhaul system issue. We asked about it and received nothing but a literal shoulder shrug as the person walked away.

David S.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful. I have no complaints with this facility is keep clean. I would recommend this facility to anyone.

Vicky C.  |  First Impressions 
Clasificación:
4.0

They did not have a dumpster to throw out stuff that was not needed which is one of the things that you claim to have online

john p.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Cathy H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

hazel l.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Edith S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda K.  |  First Impressions 
Clasificación:
5.0

Jim was incredibly helpful. Great experience.

DEBRA W.  |  Overall Experience 
Clasificación:
5.0

Fantastic storage units very clean affordable. Excellent staff very helpful.

Anita M.  |  Overall Experience 
Clasificación:
4.0

indoor facility is very clean

Christopher W.  |  Online Move In 
Clasificación:
5.0

Very happy with Uhaul and I will definitely continue using Uhaul.

Esther S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

miteshkumar p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Denise C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherkah P.  |  First Impressions 
Clasificación:
3.0

The rental prices have risen at least twice since I first rented my unit.

Mary B.  |  First Impressions 
Clasificación:
5.0

Jim did a great job explaining everything they needed to know about the facility and my storage unit very knowledgeable

donald p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayle K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

david k.  |  First Impressions 
Clasificación:
5.0

Thanks for the convience

William E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

gail m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

azekael l.  |  First Impressions 
Clasificación:
2.0

Facility was never locked when I went in - never needed to use the card to swipe in. The bathroom in the building was not usable and looked not to have been cleaned in quite awhile. The storage unit itself had falling debris from the ceiling inside of it (insulation) and bugs. We have used this uhaul for the last 3 years and never had any of these issues before.

Kellil E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mayra I.  |  Overall Experience 
Clasificación:
5.0

The Manager Jim is a very Knowledgeable person and a true Professional 👍🏽

Luis R.  |  Overall Experience 
Clasificación:
5.0

None at this time

Michael R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy C.  |  First Impressions 
Clasificación:
2.0

They are charging me to date August 10 when the move out date was July 29 th this is not right. I talk to a man that agreed on the date. I called today when I got this survey and a lady was rude and hung up on me.

Jane K.  |  Overall Experience 
Clasificación:
5.0

Courteous & professional staff.

Kenneth C.  |  Overall Experience 
Clasificación: