Customer Reviews for U-Haul Moving & Storage of Scranton

5,346 reviews

375 N 7th Ave   Scranton, PA 18503
(Corner Of 7th & W Lackawanna)

(570) 347-1021

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(570) 347-1021

375 N 7th Ave
Scranton, PA 18503
(Corner Of 7th & W Lackawanna)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Lachezar V. 
Rating:
5.0

Service was very good and professional.

James B. 
Rating:
5.0

Customer did not leave a comment.

HEATHER S. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Maryanne F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam G. 
Rating:
5.0

Both doors need repair. 🚛 Need to be total

Baron R. 
Rating:
4.0

Customer did not leave a comment.

Scott L. 
Rating:
4.0

Customer did not leave a comment.

Karen K. 
Rating:
5.0

Customer did not leave a comment.

Johnny A. 
Rating:
5.0

Uhaul claims my 10' truck used 7 gallons of gas in the 28 miles I had used it for. This means the truck got 4mpg. Highly unlikely. I put 5 gallons in before I returned the truck and they charged an additional $10 for 2 more gallons. Either the truck was not full when I rented it like they claim or the truck gets 4mpg you tell me.

Ryan E. 
Rating:
4.0

Customer did not leave a comment.

Dominick P. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
4.0

Great. Quick experience.

Tony B. 
Rating:
5.0

Last minute purchase of a unit. Excellent staff and assistance!

Janice D.  |  First Impressions 
Rating:
5.0

Staff is very friendly , courteous and professionally

black tie L. 
Rating:
5.0

Customer did not leave a comment.

ROBERTAALESSANDR F. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Z. 
Rating:
4.0

I had a little bit of a bad experience I did call customer service and hopefully they'll take care of the problem I spoke to a man named Sean at 1 800 go uhaul.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

Truck was dirty both inside and out. The after hours check out process was very time consuming

Ryan E. 
Rating:
4.0

Things went smoother than expected. The staff were friendly and helpful.

Dean W. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah R. 
Rating:
5.0

Customer did not leave a comment.

Sheyla L. 
Rating:
4.0

Customer did not leave a comment.

Ruth O.  |  First Impressions 
Rating:
5.0

You were great...thanks for working with me.

Gerianne B. 
Rating:
4.0

I've been renting for a long time, everybody is helpful and pleasant. I think that's all you can ask forðŸ'

Luke B. 
Rating:
5.0

Friendly, knowledgeable staff. Seemed concerned for your travel and safety.

Michele C. 
Rating:
5.0

Very well managed! Kind snd helpful staff every time I went there! Supports their military!

danielle m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
1.0

The people in this place are horrible and have no Customer service. I was told the the big door close at 5 so to bring my fridge ,dryer, couch's and washer before the door close .Arrived there 4:40.took every thing out my uhaul just had fridge and washer left .. It's 4:54 a employe come and say the door closes at 5 . i replied yes i know it 4:54 . Employee says well i'm closing it now . mean while i got my fridge and washer still in the truck.. Tells me to hurry up im closing these door now . instead say hey you need a hand or hey boss you got 5 min left .. as i'm being the washer in he tries to close the door . Point of this comment is learn how to speak to propel because i could of been having the worst day of my life and reacted different.. then the employee says i'm mad because he has to get a new fridge .. Better Customer service

matthew t.  |  First Impressions 
Rating:
3.0

The manager was rude but everyone else was helpful. We paid late fees twice due to a uhaul system issue. We asked about it and received nothing but a literal shoulder shrug as the person walked away.

David S.  |  Overall Experience 
Rating:
5.0

Everything was fine

Steven G. 
Rating:
5.0

Friendly service, easy pick up and return. Made our move so much easier, thank you!

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
3.0

Manager was quite rude. He scolded us for returning at 6:45 pm (15 min before closing). There was also an issue with their payment system. I incurred 2 months of late fees because the system didn't work properly on autopay. I called both times and miraculously the payment went right through. I asked about it in person when returning the trucks and got nothing more than a shoulder shrug from an employee.

DAVID S. 
Rating:
5.0

Staff was very helpful. I have no complaints with this facility is keep clean. I would recommend this facility to anyone.

Vicky C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

A very good experience all around. Jim was great to work with. His knowledge and help made everything run smoothly. Will certainly use this U-Haul again and recommend it to friends in need.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

STARR U. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
3.0

Customer did not leave a comment.

UASA J. 
Rating:
5.0

No improvement needed that I can see.. AAA+

John V. 
Rating:
4.0

They did not have a dumpster to throw out stuff that was not needed which is one of the things that you claim to have online

john p.  |  Overall Experience 
Rating:
1.0

Every experience I have had with you guys this year has been a nightmare. And now I am dealing with random charges 2 months after I returned the rental. I'm really disappointed that service has gotten so bad at every location I visited this year.

Carol M. 
Rating:
3.0

Customer did not leave a comment.

Cathy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chetan P. 
Rating:
5.0

My local Uhaul here in Scranton on 375 N 7th Ave Scranton, PA 18503 is the BEST! The Team here at this location are so nice, courteous and patient. I would highly recommend this location to anyone needing Uhaul needs and have referred this location to others. Keep doing what you do N. 7th Street Uhaul! ;D

Holly M. 
Rating:
5.0

Customer did not leave a comment.

Kathleen B. 
Rating:
4.0

Customer did not leave a comment.

connor N. 
Rating:
5.0

Great customer service would not change a thing!

Jeffrey J. 
Rating:
5.0

Customer did not leave a comment.

hazel l.  |  First Impressions 
Rating:
5.0

Outstanding customer service.

Bryan E. 
Rating:
5.0

Newer vehicles

Mark G. 
Rating:
5.0

Customer did not leave a comment.

ellen O. 
Rating:
1.0

I almost lost a full 10X10 unit worth thousands because a screw up on U-Haul giving me a unit that I guess wasn't available yet.? 2 days from Auction, my wife was shaking thinking she had lost all her Collectibles.. they did fix everything but no compensation for the headache, I also rented 2 trucks 2 days in row for moving and received no month free on storage rental.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Excellent service! I bought a hitch and they installed it as soon as I got there. About a 30 minute install. Jim was extremely helpful.

JEFF H. 
Rating:
5.0

As always an an amazing process with UHALL! Thank you! 5*

George M. 
Rating:
3.0

There was no sign indicating where to drop off truck

Shannon C. 
Rating:
4.0

Customer did not leave a comment.

Edith S.  |  First Impressions 
Rating:
5.0

throw in 10 or 20 free miles

Christopher M. 
Rating:
5.0

They were all very pleasant to deal with. A great experience overall.

Nelson W. 
Rating:
5.0

Customer did not leave a comment.

Danielle R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Marc D. 
Rating:
4.0

Customer did not leave a comment.

Christopher F. 
Rating:
4.0

The person that installs hitches should be kept in the shop and away from customers. He is rude and not pleasant

Thomas A. 
Rating:
2.0

Some of the employees where very rude. The gas level was incorrectly monitored

Edward E. 
Rating:
5.0

Customer did not leave a comment.

Adam G. 
Rating:
5.0

The manager and all of the employees are always professional and helpful in every way.

Camber W. 
Rating:
5.0

Staff was excellent!!!!

Michael P. 
Rating:
5.0

Wonderful staff. Great customer service I've recommended this UHaul many times.

Glen B. 
Rating:
5.0

Customer did not leave a comment.

Edward W. 
Rating:
3.0

To slow at the counter, even though you pre register, and pre registering with photos is a waste of time. Trailer was dirty, with nails, and dirt.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

Shannen S. 
Rating:
5.0

Customer did not leave a comment.

Augustine F. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
4.0

Customer did not leave a comment.

Jacob H. 
Rating:
5.0

Customer did not leave a comment.

Harold H. 
Rating:
5.0

Customer did not leave a comment.

Naomi T. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Amanda K.  |  First Impressions 
Rating:
5.0

Jim is awesome- very helpful and took care of everything for us!!!

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

Tony S. 
Rating:
1.0

Truck wasn't ready and overcharged on fuel

Matthew W. 
Rating:
4.0

First off you can have trucks that don't have gas leaks .. yes I said gas leaks the 26 ft truck I got had a gas leak fuel was spraying from the top of the gas tank.. when I returned the truck I got stuck with a smaller 20 ft truck and still had to pay the same damn price will never use this uhaul again

James B. 
Rating:
5.0

Jim was incredibly helpful. Great experience.

DEBRA W.  |  Overall Experience 
Rating:
3.0

The truck itself smelt like cat piss. The gas gauge was not where the paperwork said it was disappointing.

Cindy M. 
Rating:
5.0

Customer did not leave a comment.

Julie K. 
Rating:
4.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

Excelent service

Jose D. 
Rating:
5.0

Customer did not leave a comment.

Itza C. 
Rating:
5.0

Fantastic storage units very clean affordable. Excellent staff very helpful.

Anita M.  |  Overall Experience 
Rating:
4.0

indoor facility is very clean

Christopher W.  |  Online Move In 
Rating:
5.0

Super easy to rent and return, reasonably priced and very helpful staff! Thank you, UHaul!

Dawn F. 
Rating:
4.0

Driveway to return the trailer was really tight to get through. There were trucks parked in the way.

Ronald F. 
Rating:
3.0

Customer did not leave a comment.

Scott B. 
Rating:
4.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

Tail lights not working and they repaired them on the spot and got me on the way !

Paul M. 
Rating:
5.0

staffing was professional friendly and expedited my reservation in a timely manor,

gregory r W. 
Rating:
5.0

Customer did not leave a comment.

Cindy B. 
Rating:
5.0

Customer did not leave a comment.

kerrianne O. 
Rating:
4.0

We forgot a black bag in between front seats. Cruise control increase button sticks. Gas mileage wasn't as good as last trip I took with van with lower miles. Ease of renting and returning van by interaction with on site staff is exceptional. Everyone very supportive, effective, efficient. Love,love, love having live people take care of my reservation/return.

Louise D. 
Rating:
5.0

Very happy with Uhaul and I will definitely continue using Uhaul.

Esther S.  |  First Impressions 
Rating:
5.0

Hitch installer was very knowledgeable and did a fantastic job installing my trailer hitch and wiring!

steve C. 
Rating:
5.0

Customer did not leave a comment.

Russell M. 
Rating:
5.0

Customer did not leave a comment.

miteshkumar p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Brittany P.  |  First Impressions 
Rating:
5.0

Nothing. Chris was very helpful.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Adam S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
4.0

Customer did not leave a comment.

Denise C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl M. 
Rating:
1.0

I was scheduled to pick up some boxes at one location and the vehicle at another location, which seemed odd to begin with. I picked up the boxes first, then I went to the other location to pick up the vehicle. When I arrive they told me they did not have a vehicle for me and to go back to the other location. When I went back to the first location, they said “oh yes we do have your vehicle here. Sorry about that.” I have no idea why that happened, but it was very irritating.

Alan R. 
Rating:
4.0

Everything was fine

Paul R. 
Rating:
5.0

Customer did not leave a comment.

Sherkah P.  |  First Impressions 
Rating:
5.0

Na

Chandra S. 
Rating:
5.0

Customer did not leave a comment.

Hope F. 
Rating:
3.0

The rental prices have risen at least twice since I first rented my unit.

Mary B.  |  First Impressions 
Rating:
5.0

Jim did a great job explaining everything they needed to know about the facility and my storage unit very knowledgeable

donald p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kayle K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david k.  |  First Impressions 
Rating:
5.0

Thanks for the convience

William E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gail m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

azekael l.  |  First Impressions 
Rating:
5.0

None at this time

Michael R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy C.  |  First Impressions 
Rating:
5.0

Great place

Jose F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anita M.  |  First Impressions 
Rating:
3.0

Very very long wait to talk to anyone or buy anything.

David S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael i.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dana S.  |  First Impressions 
Rating:
5.0

The gentle man helped me find my storage space!

Antonia L.  |  First Impressions 
Rating:
4.0

Only wish I had seen a map for where my storage unit was located prior to reserving it.

DEBRA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KATIE Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis H.  |  First Impressions 
Rating:
2.0

Lack of clear direction to init #, stairs with no service elevator

Patrick Q.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Wilhelmina Z.  |  First Impressions 
Rating:
5.0

I will have my unit for 5 years in May 2021. I do not have to worry about any damages, rodents, water damage etc. The building is very clean and well maintained. When there was a water leak, above my unit , it was fixed immediately. Great customer service Thank you.

CAROLE L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alexandra M.  |  Online Move In 
Rating:
5.0

Self storage hours could be lengthened. Other than that, no complaints.Staff is friendly and helpful.

patrick l.  |  First Impressions 
Rating:
2.0

Everything was great. You guys were such a big help! My only issue that I had was customer service. I had to quickly move for military reasons and I had to change my order a few times and it just seemed every time I called I was bothering this particular guy, he would even sign over the phone, kinda rude if you ask me but there was this one guy I can't remember his name I think he was Spanish, he was amazing such a great guy! The other one not so much. I give you 10 stars for everything else but 2 for customer service.

Alexander V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

erica s.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

lisa w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kara S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dustin M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Misses N.  |  First Impressions 
Rating:
5.0

Everything was great but as you drive back around to the storage there was a lot of garbage on the ground. It looked a mess and disgusting. Glad the inside was clean.

Jeffrey L.  |  Online Move In 
Rating:
3.0

I wasn't told that both keypads had to be used to enter that building and I had to go to other building to get help. Also had to come back with scissors to cut the zip tie on unit.

Debra W.  |  Online Move In 
Rating:
5.0

I reserved my unit over the phone very easily. When I drove to the location for the first time, check in was quick. Staff explained everything very well. I made three trips and was done.

john f.  |  First Impressions 
Rating:
5.0

Helped me pick a better location

JANET C.  |  Online Move In 
Rating:
5.0

Man helping us was super helpful and friendly.

Rebekah S.  |  First Impressions 
Rating:
5.0

My stuff for perfect

Nuria R.  |  First Impressions 
Rating:
5.0

We like the idea of having a storage unit inside, the security and the insurance. The people there are very helpful and freindly. We would recommend this facility to everyone.

warren k.  |  First Impressions 
Rating:
4.0

I really appreciated your help with your storage facility, I felt very fortunate to get the space I needed as it was a short time frame for me to move, thank you

Theresa M.  |  First Impressions 
Rating:
5.0

.

Joey P.  |  First Impressions 
Rating:
5.0

Outstanding customer service!!!

david a.  |  First Impressions 
Rating:
5.0

Very clean facility & A-1 service!

Valerie D.  |  First Impressions 
Rating:
5.0

Great made everything nice and fun.

vera c.  |  First Impressions 
Rating:
5.0

Excellent service, efficient, knowledgeable, eager to help me

john H.  |  First Impressions 
Rating:
5.0

Guys were great helpful,courteous, I'll stick with from now on. Keep it up guys attitude like that doesn't go unnoticed!!!

Dionicio A.  |  Reservation 
No reviews have been submitted for this location.

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