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Lachezar V.Customer Reviews for U-Haul Moving & Storage of Scranton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was very good and professional.
James B.Both doors need repair. 🚛 Need to be total
Baron R.Uhaul claims my 10' truck used 7 gallons of gas in the 28 miles I had used it for. This means the truck got 4mpg. Highly unlikely. I put 5 gallons in before I returned the truck and they charged an additional $10 for 2 more gallons. Either the truck was not full when I rented it like they claim or the truck gets 4mpg you tell me.
Ryan E.Great. Quick experience.
Tony B.Last minute purchase of a unit. Excellent staff and assistance!
Janice D. | First ImpressionsStaff is very friendly , courteous and professionally
black tie L.I had a little bit of a bad experience I did call customer service and hopefully they'll take care of the problem I spoke to a man named Sean at 1 800 go uhaul.
Robert J.Truck was dirty both inside and out. The after hours check out process was very time consuming
Ryan E.Things went smoother than expected. The staff were friendly and helpful.
Dean W.You were great...thanks for working with me.
Gerianne B.I've been renting for a long time, everybody is helpful and pleasant. I think that's all you can ask forðŸ'
Luke B.Friendly, knowledgeable staff. Seemed concerned for your travel and safety.
Michele C.Very well managed! Kind snd helpful staff every time I went there! Supports their military!
danielle m. | Overall ExperienceThe people in this place are horrible and have no Customer service. I was told the the big door close at 5 so to bring my fridge ,dryer, couch's and washer before the door close .Arrived there 4:40.took every thing out my uhaul just had fridge and washer left .. It's 4:54 a employe come and say the door closes at 5 . i replied yes i know it 4:54 . Employee says well i'm closing it now . mean while i got my fridge and washer still in the truck.. Tells me to hurry up im closing these door now . instead say hey you need a hand or hey boss you got 5 min left .. as i'm being the washer in he tries to close the door . Point of this comment is learn how to speak to propel because i could of been having the worst day of my life and reacted different.. then the employee says i'm mad because he has to get a new fridge .. Better Customer service
matthew t. | First ImpressionsThe manager was rude but everyone else was helpful. We paid late fees twice due to a uhaul system issue. We asked about it and received nothing but a literal shoulder shrug as the person walked away.
David S. | Overall ExperienceEverything was fine
Steven G.Friendly service, easy pick up and return. Made our move so much easier, thank you!
Brian B.Manager was quite rude. He scolded us for returning at 6:45 pm (15 min before closing). There was also an issue with their payment system. I incurred 2 months of late fees because the system didn't work properly on autopay. I called both times and miraculously the payment went right through. I asked about it in person when returning the trucks and got nothing more than a shoulder shrug from an employee.
DAVID S.Staff was very helpful. I have no complaints with this facility is keep clean. I would recommend this facility to anyone.
Vicky C. | First ImpressionsA very good experience all around. Jim was great to work with. His knowledge and help made everything run smoothly. Will certainly use this U-Haul again and recommend it to friends in need.
Mark S.No improvement needed that I can see.. AAA+
John V.They did not have a dumpster to throw out stuff that was not needed which is one of the things that you claim to have online
john p. | Overall ExperienceEvery experience I have had with you guys this year has been a nightmare. And now I am dealing with random charges 2 months after I returned the rental. I'm really disappointed that service has gotten so bad at every location I visited this year.
Carol M.My local Uhaul here in Scranton on 375 N 7th Ave Scranton, PA 18503 is the BEST! The Team here at this location are so nice, courteous and patient. I would highly recommend this location to anyone needing Uhaul needs and have referred this location to others. Keep doing what you do N. 7th Street Uhaul! ;D
Holly M.Great customer service would not change a thing!
Jeffrey J.Outstanding customer service.
Bryan E.Newer vehicles
Mark G.I almost lost a full 10X10 unit worth thousands because a screw up on U-Haul giving me a unit that I guess wasn't available yet.? 2 days from Auction, my wife was shaking thinking she had lost all her Collectibles.. they did fix everything but no compensation for the headache, I also rented 2 trucks 2 days in row for moving and received no month free on storage rental.
Lisa C.Excellent service! I bought a hitch and they installed it as soon as I got there. About a 30 minute install. Jim was extremely helpful.
JEFF H.As always an an amazing process with UHALL! Thank you! 5*
George M.There was no sign indicating where to drop off truck
Shannon C.throw in 10 or 20 free miles
Christopher M.They were all very pleasant to deal with. A great experience overall.
Nelson W.The person that installs hitches should be kept in the shop and away from customers. He is rude and not pleasant
Thomas A.Some of the employees where very rude. The gas level was incorrectly monitored
Edward E.The manager and all of the employees are always professional and helpful in every way.
Camber W.Staff was excellent!!!!
Michael P.Wonderful staff. Great customer service I've recommended this UHaul many times.
Glen B.To slow at the counter, even though you pre register, and pre registering with photos is a waste of time. Trailer was dirty, with nails, and dirt.
Terry M.Jim is awesome- very helpful and took care of everything for us!!!
Matthew K.Truck wasn't ready and overcharged on fuel
Matthew W.First off you can have trucks that don't have gas leaks .. yes I said gas leaks the 26 ft truck I got had a gas leak fuel was spraying from the top of the gas tank.. when I returned the truck I got stuck with a smaller 20 ft truck and still had to pay the same damn price will never use this uhaul again
James B.Jim was incredibly helpful. Great experience.
DEBRA W. | Overall ExperienceThe truck itself smelt like cat piss. The gas gauge was not where the paperwork said it was disappointing.
Cindy M.Excelent service
Jose D.Fantastic storage units very clean affordable. Excellent staff very helpful.
Anita M. | Overall Experienceindoor facility is very clean
Christopher W. | Online Move InSuper easy to rent and return, reasonably priced and very helpful staff! Thank you, UHaul!
Dawn F.Driveway to return the trailer was really tight to get through. There were trucks parked in the way.
Ronald F.Tail lights not working and they repaired them on the spot and got me on the way !
Paul M.staffing was professional friendly and expedited my reservation in a timely manor,
gregory r W.We forgot a black bag in between front seats. Cruise control increase button sticks. Gas mileage wasn't as good as last trip I took with van with lower miles. Ease of renting and returning van by interaction with on site staff is exceptional. Everyone very supportive, effective, efficient. Love,love, love having live people take care of my reservation/return.
Louise D.Very happy with Uhaul and I will definitely continue using Uhaul.
Esther S. | First ImpressionsHitch installer was very knowledgeable and did a fantastic job installing my trailer hitch and wiring!
steve C.Nothing. Chris was very helpful.
Stephen M.I was scheduled to pick up some boxes at one location and the vehicle at another location, which seemed odd to begin with. I picked up the boxes first, then I went to the other location to pick up the vehicle. When I arrive they told me they did not have a vehicle for me and to go back to the other location. When I went back to the first location, they said “oh yes we do have your vehicle here. Sorry about that.†I have no idea why that happened, but it was very irritating.
Alan R.Everything was fine
Paul R.Na
Chandra S.The rental prices have risen at least twice since I first rented my unit.
Mary B. | First ImpressionsJim did a great job explaining everything they needed to know about the facility and my storage unit very knowledgeable
donald p. | First ImpressionsThanks for the convience
William E. | Overall ExperienceNone at this time
Michael R. | First ImpressionsGreat place
Jose F. | First ImpressionsVery very long wait to talk to anyone or buy anything.
David S. | First ImpressionsThe gentle man helped me find my storage space!
Antonia L. | First ImpressionsOnly wish I had seen a map for where my storage unit was located prior to reserving it.
DEBRA W. | First ImpressionsLack of clear direction to init #, stairs with no service elevator
Patrick Q. | Online Move InI will have my unit for 5 years in May 2021. I do not have to worry about any damages, rodents, water damage etc. The building is very clean and well maintained. When there was a water leak, above my unit , it was fixed immediately. Great customer service Thank you.
CAROLE L. | First ImpressionsSelf storage hours could be lengthened. Other than that, no complaints.Staff is friendly and helpful.
patrick l. | First ImpressionsEverything was great. You guys were such a big help! My only issue that I had was customer service. I had to quickly move for military reasons and I had to change my order a few times and it just seemed every time I called I was bothering this particular guy, he would even sign over the phone, kinda rude if you ask me but there was this one guy I can't remember his name I think he was Spanish, he was amazing such a great guy! The other one not so much. I give you 10 stars for everything else but 2 for customer service.
Alexander V. | Online Move InEverything was great but as you drive back around to the storage there was a lot of garbage on the ground. It looked a mess and disgusting. Glad the inside was clean.
Jeffrey L. | Online Move InI wasn't told that both keypads had to be used to enter that building and I had to go to other building to get help. Also had to come back with scissors to cut the zip tie on unit.
Debra W. | Online Move InI reserved my unit over the phone very easily. When I drove to the location for the first time, check in was quick. Staff explained everything very well. I made three trips and was done.
john f. | First ImpressionsHelped me pick a better location
JANET C. | Online Move InMan helping us was super helpful and friendly.
Rebekah S. | First ImpressionsMy stuff for perfect
Nuria R. | First ImpressionsWe like the idea of having a storage unit inside, the security and the insurance. The people there are very helpful and freindly. We would recommend this facility to everyone.
warren k. | First ImpressionsI really appreciated your help with your storage facility, I felt very fortunate to get the space I needed as it was a short time frame for me to move, thank you
Theresa M. | First Impressions.
Joey P. | First ImpressionsOutstanding customer service!!!
david a. | First ImpressionsVery clean facility & A-1 service!
Valerie D. | First ImpressionsGreat made everything nice and fun.
vera c. | First ImpressionsExcellent service, efficient, knowledgeable, eager to help me
john H. | First ImpressionsGuys were great helpful,courteous, I'll stick with from now on. Keep it up guys attitude like that doesn't go unnoticed!!!
Dionicio A. | Reservation