Always outstanding service!JERRY C.
Customer Reviews for U-Haul Moving & Storage of Scranton
Scranton, PA 18503
(Corner Of 7th & W Lackawanna)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Beatrice M. | Overall Experience
No comment at the moment.Amy G.
El cliente no dejó un comentario.Jerry F.
El cliente no dejó un comentario.Ronald S.
The inside of the truck smelled like body odor. It was disgusting. The person who helped us was fantasticLisa G.
El cliente no dejó un comentario.shirmane C.
Thank You so much ❤️Deborah S. | Overall Experience
El cliente no dejó un comentario.GEORGE C.
The staff at this location are really really super!! I can definitely recommend them without hesitation!David B.
Would have been nice if windows and side mirrors were clean. Otherwise it was very nice equipment.Scott louis B.
Very helpful and courteousWalter M.
Excellent and very easy dropoff process.joanmarie R.
Super friendly, accommodating, and gracious customer representative. Felt taken care of after we dropped off the truckMary B.
El cliente no dejó un comentario.matthew B.
Easy access and plenty of carts to help move your stored items. Will rent a unit again here.Roger P. | Overall Experience
El cliente no dejó un comentario.Patrick joseph S.
El cliente no dejó un comentario.Matthew K.
The u-haul truck was a little dirty but not bad. Other then that they got our moving gear ready for us and pulled it around for us. The truck ran very good and we had no problems at all with any gear or equipment. The needed tires on truck wear comforting to see because we had such a long drive. ¡Gracias!Samuel D.
keep doing what you'Frank A.
El cliente no dejó un comentario.Brent J.
Costmer service was greatJoanne G.
We bought a house with lots of storage or we would have stayed.Edward B. | Overall Experience
El cliente no dejó un comentario.Howard M.
So far so good thanks for your help in my moveManuel F.
El cliente no dejó un comentario.Edwina B.
El cliente no dejó un comentario.adam thomas B.
The only suggestion I have is I think they need to supply a better parking zone near the indoor entrance to the units. Too much space is surrounded by tow hitches & there is not enough spots available to customers loading & unloading equipment.Kelly D. | Online Move In
Great serviceBonnie J.
El cliente no dejó un comentario.charles f. | First Impressions
I forgot the name of the man that helped me but he was very nice, helped me maneuver the trailer into the space and explained what was needed in the future when operating a trailer. Very helpful!Abidemi O.
Chris is the sole reason I stayed with Uhaul and chose Uhaul to begin with. Chris has stayed with Uhaul for years, and I have stayed with Uhaul because of Chris, and my equal investment and trust in him, as the company had. I began with the company when Chris began at the location across the street. He has tremendous prudence. Admirable temperance. And above all else, he displayed tremendous tact. I have seen how dedicated he is, and when I make an agreement for services rendered/ payment provided, I want a guarantee. I want protection. I want service and I do not want to be treated as a number. Chris posseses all of the qualities one should seek in an employee, and I have watched him lose his motivation. I believe he us grossly underpaid, and equally undervalued. He will grow whatever space into a generational space, where money will stay because people stay with people. People with values stay with who they can trust. He is a great leader and a wonderful influence on the new generation like employees Michael and Sebastián, to name a few. Even the inspiring need inspiration. Please compensate a man who has given years of dedication, with honestly, little reward to reflect appreciation for a now seemingly extinct character trait- loyalty. God bless this location and your brand. Your company is judged by the company it keeps. And, without that company, you would not in turn be.. a company.jody t. | Overall Experience
Easy to enter. Plenty of carts to useRoger P. | First Impressions
Live this placeKenneth W. | First Impressions
El cliente no dejó un comentario.Maureen S. | Overall Experience
It would be nice to have a radio that could use apple play for navigation or at the very least have a device capable of holding a cell phoneMICHAEL ALLEN P.
Well I'd be a customer anytime. My daughter and son-in-law picked the truck up for me and were very pleased. Your prices are excellent and that was very much appreciated.jason P.
The only I disagree is that I just finished pay my first time month rent and only used it for seven days and at least would be nice to reembolse some money back .Antonia L. | Overall Experience
El cliente no dejó un comentario.Michael F.
The windshield wipers had ice so it made it difficult for them to work. The trailer door was also difficult to open because of the ice, but the customer service was very good.JALILAH M.
El cliente no dejó un comentario.Michael T.
El cliente no dejó un comentario.Louis H.
El cliente no dejó un comentario.michelle M.
I wish there was an alternative to Uhaul, I would rent from them in a heartbeat rather than your company with it's abysmal online reservation fiasco!James A.
El cliente no dejó un comentario.SCRANTON J. | Overall Experience
Have always had an excellent experience!Paul O.
El cliente no dejó un comentario.Paul H.
El cliente no dejó un comentario.Bonnie J.
Staff at Scranton location is excellent!Jim B. | Overall Experience
El cliente no dejó un comentario.Donald M.
El cliente no dejó un comentario.Ron B.
Staff was fine, the guy behind the desk that I dealt with seemed like he'd rather be somewhere else though. The truck also WREAKED of weed. Whoever was in there last was definitely smoking. Overall the experience was fine, I got done what I needed.Gregory M.
El cliente no dejó un comentario.Aileen M.
El cliente no dejó un comentario.Jessica B.
You all are robbing people and the micro aggressions I encountered from one of the staff was very off putting but very common for the people of the Scranton area which is not big on education or intelligence just nepotism 👎Katherine J. | First Impressions
My windshield wiper on the drive side came off on a heavy rain storm.. mention it to the office and they seemed to not care about it... And the truck had no power at All.. i thought it was going to blow the engine out of it.... Worst truck I've ever rented....Michael S.
I have already recommended this location to friends and coworkers and will continue to do so. Thank you u haul.Aileen B.
The bathroom is pretty gross and you need an elevator.. but otherwise it is decent in there.CASEY W. | Overall Experience
Give the customer a discount rate if they ask to extend the time frame in keeping the vehicle for a few more days.mark E.
Hello Katherine from 159 was very pleased with the staff. At 7th avenue in Scranton pa over the years I met a few that went above and beyond these guys are the most friendly and helpful and pleasant set of workers God bless them allKATHERINE H. | Overall Experience
El cliente no dejó un comentario.Yerodin L.
El cliente no dejó un comentario.Robert M.
Courteous, quick service, clean truck, knowledgeable. Helpful.Dennis R.
El cliente no dejó un comentario.theodore S.
A little confused on Google maps as it took me to old location...but the new location is across street...The gentlemen working where very nice, busy location and will definitely recommend this locationVirginia L.
El cliente no dejó un comentario.andre h H.
Customer representative was very kind and courteousMichele P.
El cliente no dejó un comentario.Oicsarlie C.
When I was finding my truck one employee was very rude and bossy and telling me I couldn't enter an area where I thought the truck maybe. He directed me to one area I just came from and I did find it, but it made no sense to be there. I've been to other uhauls and there pick ups are way more organized and clear. When I returned the truck I parked it at parking lot across the street that u-haul certainly ones and was told at the counter to move it. I refused. I'm assuming they don't want returns parking there since employees have to cross the street to collect it, but I wish I knew what u-haul was smoking if they think I'll let them make that my problem.Brian L.
El cliente no dejó un comentario.michael john R.
Keep up the good workRobert M.
El cliente no dejó un comentario.Holly H.
El cliente no dejó un comentario.Benjamin C. | First Impressions
Difficult to call get a hold of local store. Very upsetting. Minor issues that were taken Care of.jean e B.
El cliente no dejó un comentario.Jason R.
As far as I can see nothing. Just keep doing what you are doing. Well done.Darren S.
El cliente no dejó un comentario.Zaida C.
El cliente no dejó un comentario.Alissa O.
El cliente no dejó un comentario.John m D.
El cliente no dejó un comentario.samuel M.
I never received my money backAwilda G.
El cliente no dejó un comentario.James C.
El cliente no dejó un comentario.antoine T.
El cliente no dejó un comentario.Michael W.
There was confusion when we tried to drop off the car dolly part way through our trip. We were told we could do partial returns, but when we tried to drop off the dolly they said we needed two separate reservations to drop off equipment in different locations so the empty dolly had to be driven to the final location.Ashley P.
El cliente no dejó un comentario.cory F.
El cliente no dejó un comentario.virendra zaverbh P.
We were told that our car would be ready in an hour/hour and a half. There was a shift change and no one called us to tell us the car was ready. When I called the number listed in the website, it brought me to a general U-Haul line and not the office where my car was. Communication needs to be better.Joseph M.
I wish the pads were already in the truck so I didn't have to carry them across the street.David S.
El cliente no dejó un comentario.Antonia L. | First Impressions
El cliente no dejó un comentario.ELIZABETH R.
The process of hooking up the truck to a trailer took longer than expected. Didn't expect to do it in my own and pay for help. The inside attendant was great and also the person to hook up. The person who helped me secure my vehicle on the lift was too busy.errol lloyd M.
very friendlyallen D.
El cliente no dejó un comentario.STARR U.
El cliente no dejó un comentario.Stacy M.
El cliente no dejó un comentario.Adam B.
Service was prompt and professional..Thanks Jim!Douglas G.
El cliente no dejó un comentario.Amy L.
Overall no major issues but the parking lot was the biggest hassle. For such a large facility the parking should be bigger/better. It would be nice to have more carts to use as well. The biggest concern was my fee went up at least twice in less than two years. All said though I would recommend you with the disclaimer that the price is subject to change possibly more than once a year.ray k. | Overall Experience
El cliente no dejó un comentario.John P.
El cliente no dejó un comentario.krystine W.
El cliente no dejó un comentario.Tim M.
El cliente no dejó un comentario.Miriam G. | Online Move In
El cliente no dejó un comentario.Randy W.
El cliente no dejó un comentario.Matthew M. | Overall Experience
El cliente no dejó un comentario.Scott R.
El cliente no dejó un comentario.James R.
El cliente no dejó un comentario.Michael james jr M.
El cliente no dejó un comentario.Eduardo A.
El cliente no dejó un comentario.Paul C.
El cliente no dejó un comentario.Betsy R.
El cliente no dejó un comentario.eileen h. | First Impressions
El cliente no dejó un comentario.vicki a m. | Overall Experience
El cliente no dejó un comentario.Elizabeth C.
Everything went well for me Employees at my location are very helpful and knowledgeable I have been very satisfied with renting with U-HaulMinerva G.
El cliente no dejó un comentario.Kelli Ann D. | First Impressions
El cliente no dejó un comentario.thomas paul N.
El cliente no dejó un comentario.lackawanna river C.
Friendly Workers. Fast professional great service.Patrick S.
El cliente no dejó un comentario.carron josapher O.
El cliente no dejó un comentario.John V.
El cliente no dejó un comentario.Valencia J.
El cliente no dejó un comentario.Laura B. | Online Move In
El cliente no dejó un comentario.Katrina C. | Overall Experience
I have been renting a storage unit from U-Haul approximately for 10 years.. The rate of ur storage unit is extremely high.. If ur storage unit is late . The Fee is Extortion High.. I asked since.. I've been a customer for years.. if I could receive a Discount for a U-Haul truck & was told.. NO ..!! I Wasn't even offered a Free month.. That's Really Sad...CHARLOTTE D. | Overall Experience
I will always use uhaul for all my moving and storage needssuzette o. | First Impressions
El cliente no dejó un comentario.chantel b. | Overall Experience
El cliente no dejó un comentario.bennie kashif M. | First Impressions
El cliente no dejó un comentario.John A. | Overall Experience
Very friendly staff we're there to help us find our perfect storage solution. Price was decent and immediate availability made things go smoothly. ¡Gracias!joseph patrick d. | First Impressions
El cliente no dejó un comentario.Elizabeth C. | First Impressions
El cliente no dejó un comentario.Jamie S. | Overall Experience
El cliente no dejó un comentario.LEONARD P. | Overall Experience
Fast. service.People were really nice and helpful. Gracias.Jean W. | Overall Experience
Great customer service! Staff are very friendly and helpful. Clean facility with plenty of carts available to make transporting items hassel free. Great experience thus far.Stephanie K. | First Impressions
Well secure and climate controlled environment.warren k. | Overall Experience
El cliente no dejó un comentario.Charlene S. | First Impressions
Overall it was a great experience and everyone was very professionalLavon M. | First Impressions
El cliente no dejó un comentario.LEIDA C. | Online Move In
El cliente no dejó un comentario.Mary Ellen W. | First Impressions
El cliente no dejó un comentario.Shawnee s. | Online Move In
El cliente no dejó un comentario.milena m. | Overall Experience
El cliente no dejó un comentario.McKinley H. | First Impressions
El cliente no dejó un comentario.Anthony S. | Overall Experience
We using this location for a few years now to store my daughter's college dorm stuff away during summer months. Stuff always helpful, grounds clean, unit that suits are needs available. Highly recommend 7th Ave Scranton PA location.karina m. | Overall Experience
Please get better lockskenyette m. | Overall Experience
Very clean and well maintained by facility. Workers were very helpful filling out paperwork and explaining how everything worked. The unit was very clean when I opened it up.john L. | First Impressions
Extraordinario servicio al clienteWILLIAM D. | Overall Experience
Muy profesionales en atender I muy amables Dios los bendigaJOSUE T. | First Impressions
El cliente no dejó un comentario.lucianna P. | Overall Experience
El cliente no dejó un comentario.lawrence b. | Overall Experience
I was aided by Yenise, who was professional and displayed a jovial and personable disposition. She was very knowledgeable and efficient. She was staffed with Chris, whom I have developed a wonderful rapport with. Chris is a pacesetter, and Yenise is a wonderful new addition to the team. Others follow, where Chris leads.jody t. | First Impressions
El cliente no dejó un comentario.Anthony S. | First Impressions
I found rat poop in ALL my belongings all over my wife's wedding dress and childhood memories. I was also extremely upset when U-Haul raised its prices but yet they couldn't keep the rats out of my belongings.Josiah R. | Overall Experience
El cliente no dejó un comentario.jayleine j. | First Impressions
Customer Service/Sales Rep was great and very helpfulWILLIAM D. | First Impressions
Storage unit was locked out twice due to not paying the month but knowing it would still be there the following month to back paystephen g. | Overall Experience
Damien.. idk if this is spelled correctly but he was a helpful gentlemanAmanda V. | Overall Experience
This U-Haul storage in Scranton was one of the best business company I’ve ever done business with.MICHELLE M. | Overall Experience
The storage unit I first rented was too far of a walk for me. The General Manager was so kind and empathetic. He arranged for me to have a unit I could drive right up to. I was very happy with the service provided.Nancy S. | Overall Experience
El cliente no dejó un comentario.JACINTA R. | First Impressions
El cliente no dejó un comentario.mark S. | Overall Experience
El cliente no dejó un comentario.gladys i. | Overall Experience
El cliente no dejó un comentario.gordon w r. | First Impressions
El cliente no dejó un comentario.Lanette W. | Overall Experience
El cliente no dejó un comentario.jose t. | Overall Experience
El cliente no dejó un comentario.Charisse T. | First Impressions
El cliente no dejó un comentario.mary jane m. | Overall Experience
This U-Haul center has always given excellent service and I have been using them for 5 years.Barbara P. | Overall Experience
Had to send my aunt to do my paperwork I was moving two states away with the moving company and I got to the Uhaul after the office was closed But my aunt was able to do everything before Uhaul closedchantel b. | First Impressions
I have been using Uhaul, trucks, and storage units for 10 years. The staff is always friendly and helpful, like a part of my family.MELANIE R. | Overall Experience
El cliente no dejó un comentario.guy m. | Overall Experience
El cliente no dejó un comentario.April G. | Overall Experience
El cliente no dejó un comentario.Joseph M. | Overall Experience
El cliente no dejó un comentario.Guillermo b. | Overall Experience
They were very good. Helping me make changes quickly.Jean W. | First Impressions
El cliente no dejó un comentario.Joey P. | Overall Experience
I had to throw out a very expensive memory foam mattress topper and multiple pieces of bedding because of rodents in the units shredding them for nests. If not for that, I'd have given five stars.alycia g. | Overall Experience
El cliente no dejó un comentario.Jacqueline S. | First Impressions
El cliente no dejó un comentario.CHAD H. | First Impressions
El cliente no dejó un comentario.Dustin R. | Overall Experience
Jim and his staff at 7th Ave Scranton Pa were excellent. Always and friendly and understanding . I had some financial hardship in my 3 years of things in storage and they did everything they could to help me find a solution. Can't thank them enoughSUZANNE S. | Overall Experience
El cliente no dejó un comentario.Staraisa H. | Overall Experience
N/Cdaniel b. | First Impressions
El cliente no dejó un comentario.Chris C. | Overall Experience
El cliente no dejó un comentario.Melanie N. | Overall Experience
El cliente no dejó un comentario.Christine N. | First Impressions
Awesome very kind helpfulClarence S. | First Impressions
El cliente no dejó un comentario.edward w. | Overall Experience
I love using U-Haul, and their bathrooms are always super clean.SHEYLA V. | First Impressions
El cliente no dejó un comentario.THOMAS O. | Overall Experience
El cliente no dejó un comentario.Markisa C. | First Impressions
Excellent customer serviceByron G. | First Impressions
El cliente no dejó un comentario.elizabeth b. | First Impressions
El cliente no dejó un comentario.Vicky C. | Overall Experience
El cliente no dejó un comentario.Maryanne F. | Overall Experience
Last minute purchase of a unit. Excellent staff and assistance!Janice D. | First Impressions
El cliente no dejó un comentario.Ruth O. | First Impressions
Very well managed! Kind snd helpful staff every time I went there! Supports their military!danielle m. | Overall Experience
The people in this place are horrible and have no Customer service. I was told the the big door close at 5 so to bring my fridge ,dryer, couch's and washer before the door close .Arrived there 4:40.took every thing out my uhaul just had fridge and washer left .. It's 4:54 a employe come and say the door closes at 5 . i replied yes i know it 4:54 . Employee says well i'm closing it now . mean while i got my fridge and washer still in the truck.. Tells me to hurry up im closing these door now . instead say hey you need a hand or hey boss you got 5 min left .. as i'm being the washer in he tries to close the door . Point of this comment is learn how to speak to propel because i could of been having the worst day of my life and reacted different.. then the employee says i'm mad because he has to get a new fridge .. Better Customer servicematthew t. | First Impressions
The manager was rude but everyone else was helpful. We paid late fees twice due to a uhaul system issue. We asked about it and received nothing but a literal shoulder shrug as the person walked away.David S. | Overall Experience
Staff was very helpful. I have no complaints with this facility is keep clean. I would recommend this facility to anyone.Vicky C. | First Impressions
They did not have a dumpster to throw out stuff that was not needed which is one of the things that you claim to have onlinejohn p. | Overall Experience
El cliente no dejó un comentario.Cathy H. | First Impressions
El cliente no dejó un comentario.hazel l. | First Impressions
El cliente no dejó un comentario.Edith S. | First Impressions
El cliente no dejó un comentario.Danielle R. | Overall Experience
El cliente no dejó un comentario.Matthew M. | First Impressions
El cliente no dejó un comentario.Amanda K. | First Impressions
Jim was incredibly helpful. Great experience.DEBRA W. | Overall Experience
Fantastic storage units very clean affordable. Excellent staff very helpful.Anita M. | Overall Experience
indoor facility is very cleanChristopher W. | Online Move In
Very happy with Uhaul and I will definitely continue using Uhaul.Esther S. | First Impressions
El cliente no dejó un comentario.miteshkumar p. | First Impressions
El cliente no dejó un comentario.Brittany P. | First Impressions
El cliente no dejó un comentario.Adam S. | Overall Experience
El cliente no dejó un comentario.Denise C. | Overall Experience
El cliente no dejó un comentario.Sherkah P. | First Impressions
The rental prices have risen at least twice since I first rented my unit.Mary B. | First Impressions
Jim did a great job explaining everything they needed to know about the facility and my storage unit very knowledgeabledonald p. | First Impressions
El cliente no dejó un comentario.Kayle K. | Overall Experience
El cliente no dejó un comentario.david k. | First Impressions
Thanks for the convienceWilliam E. | Overall Experience
El cliente no dejó un comentario.gail m. | Overall Experience
El cliente no dejó un comentario.azekael l. | First Impressions