Comentarios de los clientes para U-Haul Moving & Storage of Santa Maria

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Santa Maria

Clasificación general:

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Sarah B.
Clasificación:

Excellent service, Clean Truck

VICENTE E.
Clasificación:

I returned rental truck and paid the amount for the miles that I went over. Two days later I got charged again for the overage on the miles. Not very happy about this situation.

STEVEN H.
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El cliente no dejó un comentario.

STACIE G.
Clasificación:

N/A

VINCENT S.
Clasificación:

El cliente no dejó un comentario.

WALTON W.
Clasificación:

El cliente no dejó un comentario.

MICHAEL G.
Clasificación:

I think it is a bit much to have a 'second contact' be made to be available for the rental. Then, after asking for a second contact, the UH representative immediately called the person who I gave as a contact person and asked them point-blank if it was ok they be used as a 2nd contact, without prefacing the call with any other info.

Bernard R.
Clasificación:

I was unable to rent a box trailer one way like I intended due to the fact I would have to drive 40 miles just to pick up the trailer and take it to my location so I can load it. My other option was to pick up the trailer in my hometown but I would have to bring the trailer back to that location. I did not want to haul an empty trailer all the way back home. In the past when I used U-Haul I never had an issue like this. I simply picked up what I needed in my hometown and dropped it off at my destination. Too bad it wasn't like that this time around. Next time I need to rent a trailer or truck I might have to think of an alternative. Too bad.

Philip H.
Clasificación:

The girl that checked me in Cheyenne was very nice. She also checked me out. She did an awesome job. And answered all my questions. Out of all the employees at UHaul locations that I have used she she was the most informative & sounded like she knew what she was talking about & not talk to me like i was a child. I would definitely use this UHaul location again and request Cheyenne. I would also to say this was the cleanest UHaul location that I have used. If my family/friends need a moving vehicle. I would be happy to recommend this location.

LARRY N.
Clasificación:

make sure the marker lights work next time this is the second trailer i have rented and had light problems

JOSEPH T.
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The best customer service everything ready when promised in the most friendliest people I've ever met they were great in assisting me with my rental and with my return I will definitely recommend them to everybody

THOMAS D.
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I have rented trailers here on several occasions. The rentals always happened smoothly, and employees always hooked up my trailers with care and efficiency.

JESSE C.
Clasificación:

Interior of cab was dirty, a big concern of mine during COVID. Interior of windshield was so dirty that when I left in the morning (in the rain) I had to pull over and clean it with my mask, because it was the only thing I had on hand. Nice people at the counter, not pleased with the status of the truck.

LYNETTE M.
Clasificación:

I've been homeless for 6 months, just got an apartment for my daughter and I using your truck to move in. The truck we noticed made a crazy noise once we turned off, not much in power a jerking. When driving to take back on freeway from Grover Beach to Orcutt to return truck couldn't get power stayed at 55 on inclines, alarm for breaks kept going off, all while we're on phone to u-haul on hold forever due to fact I still need to put gas but WASNT sure if truck would even make it back to U-Haul.. left note on contract and was charged $98.00 and then another charge a week later at $129 for a one day use.. No I'm upset. Even spoke with U-Haul rep who called as I told him my experience with truck. I was charge for gas, was never even comp. in some discount due to truck performance and concerns if it broke down with me disabled and in pain from moving.

BARBARA B.
Clasificación:

Truck pick up was smooth and efficient and the staff were very nice. After hours drop off was easy but then we were charged for an a extra day plus an after hours fee and had to call to fix that. The refund happened quickly so all ended well. Uhaul is a great deal for DIY movers.

Nicholas S.
Clasificación:

El cliente no dejó un comentario.

Jarrett C.
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Customer service was excellent. Both employees were very friendly and helpful.

DAVID C.
Clasificación:

El cliente no dejó un comentario.

MICHAEL T.
Clasificación:

El cliente no dejó un comentario.

GARY B.
Clasificación:

El cliente no dejó un comentario.

ROBERT M.
Clasificación:

El cliente no dejó un comentario.

FRANCISCO A.
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Very helpful understood what happened and said they could hear me driving in cause it was so loud. Im still waiting for manager to call me to work something out.

JAMES Y.
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Lost some personal money in rental truck. Never reconnected. Disappointing. Would have liked some follow up or if I would have been refunded back for the missing $60.00.

AUDIE S.
Clasificación:

El cliente no dejó un comentario.

LARRY N.
Clasificación:

Excellent service

NICHOLAS I.
Clasificación:

Hidden fees to hook you in until you are near final pay option

Walton W.
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El cliente no dejó un comentario.

Paul M.
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I do recommend cleaning the inside of the windows.

THOMAS A.
Clasificación:

They rented trailer missing marker light ( right rear) but had problem letting me take the trailer because had a short in wires and running lights worked but brake didn't . Was simple fix as soon as got home Just small things but I refuse to pay what you're teyi g to charge me with out even calling me and saying a word if this is how you run a business then I'm going to really have a long job ahead and . Going to every website and making a review

JASMYNE H.
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They thought of it all! Super friendly, helpful and COVID safe the whole time!

VAUGHAN H.
Clasificación:

This location was great. U-Haul corporate no so much. You should not advertise trucks at locations and provide an online reservation number when that location do not have trucks and then send your customer to another location. NOT GOOD.

JOSEPH L.
Clasificación:

Rented a car trailer. The trailer brakes did not work properly. Every time I went to stop it felt like the trailer was going to come off the hitch. I called several times for roadside service and no one showed. I tried returning the trailer to a local dealership about 45 minutes from were I rented it and they would not take it. Had one of the employees from the Santa Maria dealership were I returned it con firm the brakes were faulty. I will never rent from U Haul again.

ALEX C.
Clasificación:

Nothing it was fast and professional love use uhaul there where Nothing available but they found one fast 5 stars

CHRISTOPHER S.
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Well organized process, friendly and helpful staff. Impressive!

MICHAEL T.
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El cliente no dejó un comentario.

JOSHUA G.
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El cliente no dejó un comentario.

Christopher C.
Clasificación:

El cliente no dejó un comentario.

Veronica M.
Clasificación:

Overall, this location was fine. I have more issues with my overall UHaul experience. I reserved a UHaul well I'm advance. Uhaul had me running all over town to fulfill my rental request all because the person before me didn't drop their rental off in the location where I was to pick up the truck. Also, I requested a 15ft truck and all I could get was a 10 ft truck. I wish they would've suggested a trailer as well but I didn't think of that until later in the day. Then UHaul AGAIN had me running all over town the next day to pick up a trailer when the same thing happened, the person before me didn't drop off their rental when they were supposed to. I understand it's not UHaul's fault for customers not dropping off the equipment when they're supposed to, but I wish UHaul would've been more proactive about instead having me run around the whole town. They wasted my time and my 2-day moving plan turned into a 3-day moving experience all because UHaul wasn't proactive and had me running all over town looking for a truck and trailer.

Steve L.
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El cliente no dejó un comentario.

STEVEN D.
Clasificación:

great people to work with

MICHAEL M.
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Great price!

Larry M.
Clasificación:

El cliente no dejó un comentario.

ENRIQUE S.
Clasificación:

El cliente no dejó un comentario.

Leopoldo M.
Clasificación:

El cliente no dejó un comentario.

Megan P.
Clasificación:

El cliente no dejó un comentario.

JEREMY G.
Clasificación:

El cliente no dejó un comentario.

James J.
Clasificación:

El cliente no dejó un comentario.

Layla W.
Clasificación:

El cliente no dejó un comentario.

MARK J.
Clasificación:

El cliente no dejó un comentario.

Briahnne M.
Clasificación:

Throughout the experience, uhaul was not adherent to the contract, provided inconsistent and/or inaccurate information when issues occurred, was not timely and was not accommodating. In addition, the wait times when attempting to resolve issues through customer service were unacceptable and there was a general impression from many staff members of "not my problem" or "deal with it." In addition, staff failed to close out the contract leading to additional erroneous charges to my account but somehow closed out the complaint I filed prior to any disposition. Overall, I was not satisfied with the experience on any level and will not use this company in the future or recommend it to others. While these are strange times and I tried to be flexible due to this, there was not one aspect of this process that uhaul was in charge of that did not have problems.

PHILLIP F.
Clasificación:

Everything was all good . Maybe bring the truck up to the front!

Donna H.
Clasificación:

El cliente no dejó un comentario.

javier R.
Clasificación:

El cliente no dejó un comentario.

TIMOTHY B.
Clasificación:

El cliente no dejó un comentario.

ROBERT L.
Clasificación:

El cliente no dejó un comentario.

Marcus V.
Clasificación:

El cliente no dejó un comentario.

Pete S.
Clasificación:

El cliente no dejó un comentario.

LARRY J.
Clasificación:

It's great place to do business, good friendly employees wouldn't change a thing

Windey A.
Clasificación:

El cliente no dejó un comentario.

TISA L.
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El cliente no dejó un comentario.

JAMES W.
Clasificación:

El cliente no dejó un comentario.

SHEILA M.
Clasificación:

El cliente no dejó un comentario.

Julio A.
Clasificación:

El cliente no dejó un comentario.

Gail L.
Clasificación:

El cliente no dejó un comentario.

RUDY E.
Clasificación:

The convex side mirror On the drivers side was loose and would not hold in place. This was a safety hazard until I taped it. I hope they repaired the unit before renting it again.

Cary C.
Clasificación:

It was drizzling, and the truck was far away from the checkout area; I had to walk back and forth a few times to complete the checkout. It would be better to have the trucks that are going to be picked up early, like mine (7:30am) closer to the front where that keys and check out process is. Also, it would be nice to have a table outside for self check out as it would be easier for taking pictures of driver's license etc.

Stephen H.
Clasificación:

El cliente no dejó un comentario.

WILLIAM R.
Clasificación:

Excellent service

FRANK R.
Clasificación:

El cliente no dejó un comentario.

PHILIP B.
Clasificación:

El cliente no dejó un comentario.

JAIME C.
Clasificación:

El cliente no dejó un comentario.

JOSE F.
Clasificación:

Great customer service and Pablo was really helpful. I was there only about 5 min Total.

THOMAS A.
Clasificación:

When the trailer was hooked up it wasn't fully fastened down to the hitch by the uhaul employee. When we got to our house it was barely sitting on the ball. Luckily the chains were fully attached or else it could have been very bad.

KYLE H.
Clasificación:

El cliente no dejó un comentario.

CARL B.
Clasificación:

When i got ot the engine oil light was on which was not supposed to be but they said the checked the oil this morning and it was ok. They said to go ahead and use it.

Michael C.
Clasificación:

El cliente no dejó un comentario.

MICHAEL L.
Clasificación:

El cliente no dejó un comentario.

John A.
Clasificación:

My issue is not with the equipment. I was guaranteed a trailer rental at a location close to me for a move I had planned. Since the location did not have the trailer I had reserved online I was told I would qualify for a $50.00 refund. I have yet to receive this guarantee of the $50.00 refund and it's been 2 weeks since my move. I have been told my account would be credited back in 3 to 5 days. Then I was told 7 to 10 days.....not sure what the problem is. Don't promises a guarantee then not back it up... That's a bait and switch!

NOREEN M.
Clasificación:

Jose was courteous and very helpful in checking my trailer light connection and in making my reservation and answering all my questions. Pablo was very courteous and helpful when I returned the trailer. Another great experience.

EDWARD G.
Clasificación:

Mistakes were made from start to finish. They were rude and not helpful. They did not offer information or explain anything in detail. The truck was not ready to go and even though we were late, they would not adjust the time. If we had been on time the vehicle would not have been ready to go. I will never use this company again. I will be sure and let everyone I know what an absolutely HORRIBLE experience this was.

Kim I.
Clasificación:

When I went to pick up, the guy at this location told me there were NO availability when the parking lot was full.. he said they were all reset for LOCAL ONLY.. I asked him if he knew of another location? He said no... I went out in parking lot and got online and ordered exact same truck and it and same location and picked it up without any customer service rep .. pure internet and successfully drove off?

Gregory S.
Clasificación:

Drop the mandated mask mandate. I'm here to rent a truck, not go into surgery.

SHAWN A.
Clasificación:

Clean, friendly, efficient, and professional. Short of dancing cheerleaders, there isn't much you could do to make it better.

KIP ROBERT M.
Clasificación:

El cliente no dejó un comentario.

THOMAS H.
Clasificación:

El cliente no dejó un comentario.

JOANN G.
Clasificación:

El cliente no dejó un comentario.

Jessica C.
Clasificación:

Employees seemed less than thrilled to be working. They just handed me the keys and expected me to know which truck I rented from the 20ish on the lot. I asked him if he knew which parking space the one I rented was in (since the spaces are numbered and all) and he didn't know so I went and trial and errored all the 10ft trucks until the key worked. Filled out the reservation online including my CC number to save time but still had to go through pretty much the whole thing again so online is pretty pointless

TERRY T.
Clasificación:

El cliente no dejó un comentario.

Paul R.
Clasificación:

El cliente no dejó un comentario.

CARLA V.
Clasificación:

I loved that there was parking while I used the moving van.

STEVE M.
Clasificación:

El cliente no dejó un comentario.

IAN GEORGE B.
Clasificación:

Truck over heated, shorted me 3 blankets, location pickup had to drive an extra 35 miles and would not give extra miles and the attitude of staff was they dont care as if we were wasting their time away from their personal phones.. Everytime called 1-800 number hold time was 20 to 30 minutes. The truck that was given to me was old 162,000 miles back fired steering was bad, low oil, low coolent, and thetruck was filthy. I know what I am talking about because I am a mechanic.

ETTA B.
Clasificación:

El cliente no dejó un comentario.

FIDENCIO S.
Clasificación:

You talking about Improve No need to improve everything was excellent and the most important thing was the people was bilingual that was a +

Walton W.
Clasificación:

El cliente no dejó un comentario.

NICHOLAS C.
Clasificación:

The process was very quick and easy, my only complaint is that on the inspection I did they asked about the moving pads and dolly, which I didn't know were supposed to be included because they weren't in the truck I used, and those would have come very much in handy. Other than that, the process being easy really helped and I would definitely do it again.

Shelley B.
Clasificación:

El cliente no dejó un comentario.

CRAIG K.
Clasificación:

The same representative checked the trailer out and back in. They were courteous, knowledgeable, polite and provided accurate help.

NESTOR R.
Clasificación:

Equipment/truck was not available at the promised location, I had to drive an additional 6miles across town to another location, for this reason I was VERY upset... especially when I reserved the vehicle 5 days in advance... Not 1 call from ANYONE to notify me of ANY changes on my PROMISED location.. NOT an Apology from your in-person representative... once Again my overall Experience with U-Haul was HORRIBLE....

KELLY K.
Clasificación:

El cliente no dejó un comentario.

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