Customer Reviews for U-Haul Moving & Storage of San Clemente

5,811 comentarios

310 Avenida Pico Av   San Clemente, CA 92672
(Across the Street from Pico Park)

(949) 492-2610

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(949) 492-2610

310 Avenida Pico Av
San Clemente, CA 92672
(Across the Street from Pico Park)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Rude and unprofessional lady at pick up was really in a bad mood truck had low oil light and maintenance

JAVIER F. 
Rating:
5.0

Cigarette smoke in vehicle.

ROBERT L. 
Rating:
3.0

Office staff needs to be more customer friendly and not be frustrated with YOUR customers when your staff is acting overwhelmed with taskels and a customer did not upload their driver's license.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

HAROLD B. 
Rating:
4.0

Customer did not leave a comment.

ELISEO G. 
Rating:
4.0

Always friendly staff, very helpful.

Kyle K. 
Rating:
5.0

I would definitely rent another storage unit from this facility. Super clean and very nice people that run this business. I highly recommend!

kristy h.  |  Overall Experience 
Rating:
5.0

Great people, outstanding service - can't recommend the San Clemente U-Haul highly enough!

eric M. 
Rating:
5.0

Excellent service…

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

SCOT P. 
Rating:
5.0

Customer did not leave a comment.

SETH H. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL H. 
Rating:
4.0

Service was great, no additional recommendations

John M. 
Rating:
5.0

Friendly staff! Inside office personal and yard crew were helpful and knowledgeable.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

I only moved out to have one closer to residence. I would recommend uhaul storage.

cARRIE c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donald p.  |  Overall Experience 
Rating:
5.0

Great service from beginning to end.

MARY K. 
Rating:
5.0

Small problem with wiring harness but otherwise all was good.

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Couldn't get Laguna Beach to answer phone-went to San Clemente-well staffed, efficient and friendly!

MARK F. 
Rating:
5.0

Smooth rental and return thanks to professionalism of the U-Haul staff.

MATTHEW D. 
Rating:
5.0

Only thing wrong with the truck was that the steering wheel was not aligned. You had to hold the steering wheel the left a little

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Julie O. 
Rating:
5.0

Customer did not leave a comment.

SILVIA V. 
Rating:
5.0

Customer did not leave a comment.

EARL R. 
Rating:
5.0

To make it easier, please stop asking for photos of the mileage and interior. My husband had to turn the ignition on to light up the mileage counter. He closed the door and the keys were locked inside.

ESTHER W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

Quick friendly service!

THOMAS C. 
Rating:
4.0

thanx for all the help! really..

CHAD F. 
Rating:
5.0

I had the amazing plesure of working with Estobon. He was very professional and super friendly. I would gladly come back to this location just to have him help me with my next move. The overall experience was wonderful. The staff at this location are very knowledgeable and helpful from the front desk to the lot.

Brett M. 
Rating:
3.0

Customer did not leave a comment.

SHAD P. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
4.0

Customer did not leave a comment.

VALENTE M. 
Rating:
5.0

Customer did not leave a comment.

Ross P. 
Rating:
5.0

The folks there are always friendly and awesome, never had an issue with anything I've rented our purchased there!

Riley P. 
Rating:
5.0

San Clemente is the gold standard of UHaul locations and that guy who runs it (Kurt) is such a stud!!!

Eric J. 
Rating:
5.0

Great staff. Very helpful.

WILLIAM H. 
Rating:
5.0

Super-friendly and efficient staff.

SERGE J. 
Rating:
5.0

Everything was great, but when we began loading our furniture we noticed metal shavings all over the floor of the trailer. After a thorough sweep though the trailer was great.

KAREN W. 
Rating:
5.0

Excellent service and equipment Very pleased, again!!!!

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

CONNOR M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Abigail M. 
Rating:
5.0

Good customer service

SAMUEL C. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS B. 
Rating:
4.0

Cabin of my pickup had a considerable smell of cigarettes. I cut my rental short because of it.

Robert L. 
Rating:
5.0

Nice customer service checking out and returning. I was able to reschedule without problems

MATTHEW D. 
Rating:
5.0

Customer did not leave a comment.

RONALD V. 
Rating:
5.0

Great service and everything was perfect.

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

sherry B. 
Rating:
4.0

Customer did not leave a comment.

SHARON G. 
Rating:
5.0

The person that checked me in appears to like his position because he did his job with a friendly attitude. That close makes the experience and makes you want to come back to this location next time I'm in need of a rental ….thanks

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

tom S. 
Rating:
3.0

Customer did not leave a comment.

BAILEY ELIZABETH K. 
Rating:
5.0

Have been using this location for decades. They never disappoint

HELENEMICKEY W. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Drop off location was the cleanest. I had to call corporate about the pick up. It seems no one knew what was going on and I had to explain it over and over again. This was by far the worse experience I have even had moving while in the military. They said the night prior we have your truck at 0800 Saturday and then I show up to nothing and have to go to 3 different locations. Will report to BBB soon.

Erik C. 
Rating:
5.0

Quick, efficient, and friendly.

ROGER H. 
Rating:
5.0

Customer did not leave a comment.

PAUL K. 
Rating:
3.0

I received this email first than my deposit. I get my receipt for $98 but you get a deposit of $330!! WHERE IS IT??

Victor B. 
Rating:
5.0

Nothing, perfect service!

Bob L. 
Rating:
3.0

Customer did not leave a comment.

CHAD W. 
Rating:
5.0

Customer did not leave a comment.

Lacey J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
5.0

Customer did not leave a comment.

MARTIN R. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA B.  |  First Impressions 
Rating:
5.0

Nice running truck clean and pretty comfortable.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Jooseh L. 
Rating:
5.0

Thank you for all of your help with our cross country move. This time around it went much smoother. We are very impressed!!!

Patricia P. 
Rating:
1.0

I asked for an extra hour. They told me ok over the phone stating they needed the truck for the next day. Then I got a bill charging me for an extra day. I would never recommend U-haul again.

Thomas A. 
Rating:
5.0

All of the staff is very helpful and knowledgeable. They make going into either rent a truck or purchase supplies very easy. I'm glad I chose this location to do business with.

Dana R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

RALPH F. 
Rating:
5.0

Send an email upon receipt of returned rental equipment. Verify it with customer before leaving the property. Thanks, see you next time.

ROBERT H. 
Rating:
5.0

Excellent customer service!!

LURIE T. 
Rating:
1.0

Given the mix up with the trailer id/lic. plate from the pick up location, the staff was pleasant enough, but tried at first to double charge me. It took nearly 30-45 minutes straighten out and after a long couple of days traveling & unloading, plus being given a damaged trailer....it would have been a nice gesture of customer service if they had waived the additional day fee charged....overall not the best experience I've had with Uhaul:(

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Amy C. 
Rating:
5.0

Staff inside the office and those working the yard/trucks very helpful from start to finish. Would use this location again

VINCENT R. 
Rating:
5.0

Keep up the good work

Nicholas W. 
Rating:
5.0

Keep doing what you're doing. Always get my propane and rental vans here. Staff is very friendly and easy to work with.

JOHN R. 
Rating:
5.0

I can't really make any suggestions. It seemed a bit expensive but that's the way of the world. Everyone was super nice

DIANE S. 
Rating:
5.0

Customer did not leave a comment.

Julie A. 
Rating:
1.0

I called a day ahead to reserve and upon arrival my reservation was not saved, the phone quoted price was lower than price at pickup. The day before scheduled drop off I got a call from them asking why I wasn't there to drop off. I got attitude from the person who called saying that now they don't have the trailer for the next customer even though I stated several times my reservation dates.

ROBERT D. 
Rating:
5.0

Dropped off after hours and called in next morning. The person who answered the phone was helpful and polite. Great experience.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

SEAN S. 
Rating:
5.0

Everything was great!

David M. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY T. 
Rating:
5.0

Customer did not leave a comment.

JOSE ALFONSO F.  |  Overall Experience 
Rating:
5.0

A hard working, knowledgeable, helpful crew at the San Clemente Uhaul.

JERRALD B. 
Rating:
3.0

Customer did not leave a comment.

MICHEL H. 
Rating:
5.0

Customer did not leave a comment.

NEIL B. 
Rating:
1.0

You must communicate better. Your agent forgot to complete the order and my box sat in your warehouse for ten days until I called to find out it's shipping status. The attitude of the person on the follow up call was "too bad." I would never use your company again.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

MARK V. 
Rating:
5.0

Beyond exceptional service..absolutely beyond

Katheryn M. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Thank you!

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

MONICA B. 
Rating:
5.0

Uhaul

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
1.0

Person that checked my truck back in attempted to improperly charge me $18.00 for gas fees without notifying me that he was seeking those charges. I would not have known this had I not requested an itemized invoice. When I informed him that I did in fact fill up gas (approx 4 gallons for 35 miles travelled) he said the needle wasn't exactly touching the halfway mark (when it was) and attempted to charge me for three gallons of gas (I was informed that the charge is $6.00 per gallon). When I pointed this out, he immediately removed the gas charges, essentially admitting he improperly attempted to charge me. Additionally, uhaul placed a rental hand truck in the back of the uhaul which blocked space we could have used during my move.

Bryan S. 
Rating:
5.0

Nothing. The staff is extremely nice and efficient.

Ricardo L. 
Rating:
5.0

The place is very clean every where you walk, storage boxes are well kept and secure and Cindy and the entire staff are so friendly and very attentive.

Allyn R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deborah l.  |  Overall Experience 
Rating:
4.0

Thanks

Jeffery S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brian C.  |  Online Move In 
Rating:
5.0

After a horrible experience with truck rental and price change at Uhaul in Rosenburg Texas, it was so nice to be treated with care and kindness at Uhaul San Clemente. Thank you Kurt for you and your staff. debbi

Debra M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James W.  |  Online Move In 
Rating:
5.0

The team and San Clemente continues to be so efficient and friendly and helpful. Both the truck rental and storage rental processes were easy and convenient. Thank you!

dean l.  |  First Impressions 
Rating:
5.0

Clean fast and convenient over all a pleasant experience

Bret B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dalana W.  |  Online Move In 
Rating:
5.0

Happy so far !!

Ronald N.  |  First Impressions 
Rating:
2.0

The price is ridiculous and you couldn't even give me a deal after I needed a pod and also a storage unit and then two different trucks, ALL in 4 days, I'm not happy at all!!!

laura t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jodi H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher S.  |  Online Move In 
Rating:
5.0

Could not have asked for a better experience. Cindy at the counter and the gentleman who checked my truck in were both 10/10. I won't be going anyplace else in the future.

CHRIS S.  |  First Impressions 
Rating:
5.0

Very helpful and friendly

steven d.  |  First Impressions 
Rating:
5.0

Was handled quickly and efficiently!!

debbie b.  |  First Impressions 
Rating:
5.0

Very helpful staff and great customer service.

Kevin W.  |  First Impressions 
No reviews have been submitted for this location.

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