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JEFFREY C.Customer Reviews for U-Haul Moving & Storage of San Clemente
Testimonials From Recent Customers
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I found the employees very helpful.
darrell S.Very thoughtful and helpful staff. Thank you for helping my family Cindy.
Erik C.Nothing to improve - everything was excellent !!
Bret M.The team that loaded the cube in SD was excellent as were the company that delivered the cube to our WI home. Everyone we talked to at UHaul were very helpful and polite The only improvement would be to implement a tracking system so that the status of the cube could be tracked - on line Thanks again!
Paul M.The best Uhaul site in the country.
Stephen G.You were awesome. Thank you for the help
Erik C.They made it very easy to return the truck with minimal steps involved.
David S.Couldn't be easier! Easy reservation, pickup and return! Great staff!
Carrena T.Employees are horrible here, I rend a Van they told me .89 per mile plus 20 per the rent, plus the gas, the lady said if you do not fill the tank 100% you will charge 35 plus 7.50 per gallon, well , when I took back the van I asked for a 10 dollar discount because I overload the van with gas the guy said thank you very much, I asked him can I can 10 dollars discount he said NO, the cashier change the price from .89 cents to 1.40 something like that I try to explain to her she goes it is what it is hhorrible people, do not desiere to working there, I wish to get a home depot they are way more better callme 949 812 2480 to tell in in my own words I will neve rnever go to that place Pico street San clemente area
Roberto Y.Don't bother with advertising 19 .95 A day for rental when you just screw people over by all this other bullshit charges that you make and $19 turns into $200 !! you guys suck!! Total false advertising and price gouging all the way around! Well not right with you anymore and not recommend!
Dana O.Very friendly and helpful. Good service.
ron G.The staff is beyond wonderful, endlessly helpful and patient. I am entirely grateful for their positive demeanor - moving is stressful, and your staff does an incredible job of easing the angst! So many thanks.
JULIET A.I was pleased with everyone at the San Clemente U-Haul. My 2 U-Boxes were there for 2 years. I would highly recommend this SC location to everyone.
liz Y.Great customer service at the counter by Sarah. Thanks
Alan P.Easy pick up and return!
Jamie M.Great service!
Haroon K.it was great everyone was very helpful that made the task so much more enjoyable.
dan M.My truck was pretty beaten up…time to fix up or retire the vehicle.
Kenneth M.You charge to damn much! Paid 46 and 25$ for gas and I over filled the gas and they didn't credit me for that. Will never use again
MADALYNN V.Not much. Great, quick service
Robert M.Extremely professional.
Daniel A.Move away from doing everything on the customers cell phone or have an option for customers who don't want to use a cell phone to check in.
MIchael C.Spent time trying to get help.
josh S.owner or whoever it was behind counter was beyond rude and condescending would never go back to this location
vivian K.Great job! Gentleman was awesome, quick and professional. 👍
Annick L.Everyone at this location is AWESOME!!
Victor V.Sorry I forgot the 2 lady's name that help me but they were very helpful and did an excellent job Thank you Uhaul for doing an excellent job hiring good employees and for being the best rental moving company Keep up the good work
DIOSDADO A.Great customer service from the married couple at the front desk!
crystal B.The team in general is awesome.
Victor B.The staff at uhaul in San Clemente are extremely the friendliest and the 3 managers Cindy and Kurt and Jeanette are too. They always remember my name when I come in to pay. Even when they are at their busiest they show excellent customer service.
dolly l. | First ImpressionsMy reservation wasnt with this store. It was changed without notifying me of the change. I went to the location my reservation was made for in san juan capistrano and they informed me that I had to pick up the trailer in san clemente. Apparently because i had to pick it up there, i also had to drop it off there. This made it very inconvenient for me.. an actual first with uhaul after many years of great service. The strange thing was that i did recieve a call on the day of my pickup to confirm that i was picking up that day and no mention was made of the reservation switch..
John M.Everyone was really nice and made it easy to rent a truck the truck ran good and did the job
Jonathan R.Very professional, will use again if I ever move again.
mark Z.Price goes up every year it seems so it is on the expensive side.
DUFF M. | First ImpressionsGreat friendly staff, they took care of everything and made sure we were safe before leaving. Gracias
Chad R.Thank you so much , I liked that you send friendly reminders for the next monthly Payment
yadria k. | Overall ExperienceThey really couldn't improve on anything as they were on it!
Jeff V.Wonderful people!! Thank you!!
Billye B.I think the staff are excellent!
Amy L.The experience was smooth and easy!
MICHAEL W.Always a pleasure renting for you!
Elizabeth C.Excellent customer service every time.
CRAIG A.See pick up location comment, you guys are notorious for bad service but Penske didnt have a trailer.
David W.Staff is helpful and professional
WILLIAM B.Attitude
HASSAN T.Staff went above and beyond to help us with the car hauler.
jim G.It was good. Not sure what to improve; it already met all my needs.
MICHAEL G.San Clemente is the gold standard of Uhaul locations!!
Eric J.Wonderful and knowledgeable staff great experience especially to the customer service rep Cindy
Donald K.Excellent customer service
JONATHAN H.Originating office and arrival office was very friendly and helpful. The drop off of empty pods driver was very professional and courteous The arrival location was extremely kind and professional.
Danine J.I actually went to the U-Haul place when I was moving met the staff they're the owners are super friendly really like that made it easy comfortable so I had extra stuff and that's the place for me been there for over a year to now place is awesome
mark d. | First ImpressionsThe woman that help me was excellent and kind. The equipment worked perfectly. ¡Gracias!
karen M.It was perfect.
Patricia D.the guy that helped us didn't really know how to answer any of our questions.
ALYSSA T.They were very willing to help me
richard s. | First ImpressionsIt was faster then when my dad was a customer And I like that the security is well done and high tech
yadria k. | First ImpressionsI would definitely rent another storage unit from this facility. Super clean and very nice people that run this business. I highly recommend!
kristy h. | Overall ExperienceI only moved out to have one closer to residence. I would recommend uhaul storage.
cARRIE c. | Overall ExperienceThe place is very clean every where you walk, storage boxes are well kept and secure and Cindy and the entire staff are so friendly and very attentive.
Allyn R. | Overall ExperienceGracias
Jeffery S. | Overall ExperienceAfter a horrible experience with truck rental and price change at Uhaul in Rosenburg Texas, it was so nice to be treated with care and kindness at Uhaul San Clemente. Thank you Kurt for you and your staff. debbi
Debra M. | First ImpressionsStaff was always friendly and extremely helpful when needing a 6x12 trailer.
James B. | Overall ExperienceThe team and San Clemente continues to be so efficient and friendly and helpful. Both the truck rental and storage rental processes were easy and convenient. ¡Gracias!
dean l. | First ImpressionsConveniente
Claude H. | First ImpressionsJeanette at the front desk goes out of her way to be helpful, she is friendly, professional and knows her stuff! She made all the difference in not only storing at the facility but also helped me with my Ubox move as there were some problems (not created by the Pico facility) and she handled it quickly and thoughtfully. All the other staff that I spoke to were very friendly and helpful also.
tracy h. | Overall ExperienceOne minor glitch is that I was in that air condition area of your facility and it really wasn't very air-conditioned, it was 85 degrees on hot days but I realize electricity is precious. I appreciate though the effort. Thank you very much for everything your time and energy! stay well, keep smiling! God Bless!
Richard S. | Overall ExperienceWe never actually had to use the storage Hoyt everyone was very helpful and kind and the facility was best and clean.
Camala P. | Overall ExperienceClean fast and convenient over all a pleasant experience
Bret B. | Online Move InThe entry is a little confusing and the homeless hanging around is disconcerting. Other then that it's all good
Camala P. | First ImpressionsElvira and Ed are wonderful .!! They make me feel like a good friend!! Thank you!!
Mary Lou A. | Overall ExperienceHad a little trouble with the entry card working.
Milo G. | Overall ExperienceWill comeback again
Hector G. | Overall ExperienceAlthough the facility was well lit, secure, and the hours are great, the location of where I had my unit was near the lockers by the entrance. I'm not sure who is using the lockers, but every time I went in there, it smelled like pot. And most times I visited (which was every few days for a month) the leftovers of someone's belongings who had either been evicted or had dumped their stuff was left by the carts by the entrance. Also, in the entrance, there are leftover building supplies - not sure if they belong to the building or someone else, but it doesn't seem that it should be there. For the price I was paying for a small unit, I would have figured the experience would be better. I switched my storage to All American in Capistrano and it's MUCH cleaner, more pleasant, more professional, and over $50 less expensive.
Carolyn K. | Overall ExperienceAll was good
joann R. | Overall ExperienceThis location was exceptional & staff was helpful and friendly considering that they had to deal with a extremely rude customer while I was checking in for a storage unit, that being said the storage units were a bit over priced for their size as I found a U-Haul storage facility in San Juan with outstanding prices as well as I was charged for a lock in the Ave Pico location that was provided for free in the storage facility in San Juan when I decided to move my belongings to that location
ruben p. | Overall ExperienceThe new metal added around the interior hallways no longer allow you to swing open the door to the unit all the way. This was very frustrating when moving out. We had to move a few items out of the unit into the hallway, then close the units door, in order to carry the stuff out the front rollup door. When we moved in the unit door swung all the way open which was great!
alan B. | Overall ExperienceCourteous professional and for! thank you so much!!
Kevin m. | First ImpressionsHappy so far !!
Ronald N. | First ImpressionsLOVE this storage facility!
dianne d. | Overall ExperienceOnly place I’ll ever go
PEIRCE I. | First ImpressionsI was happy with my uhaul experience. I do recommend to make it clear to your customers who are moving and purchasing a storage unit to explain you have to return the uhaul keys by 10am or whatever time you have set up. I showed up at 10 and unloaded my things into my unit and it took about an hour and then I turned in the uhaul keys and was told I was being charged and the guy didn't know why but basically said I have to pay it and took it from my card on file. Upon reviewing the receipt I was charged another day! I was on the property the whole time and no one warned me or said anything. I have called asking for a refund. That is deceiving.
Brittany G. | First Impressionseverything was clean, staff very helpful, plenty of moving carts. Only minor issue is the front door threshold needs some repair so carts can roll over more smoothly.
Jeffrey S. | Overall ExperienceThe price is ridiculous and you couldn't even give me a deal after I needed a pod and also a storage unit and then two different trucks, ALL in 4 days, I'm not happy at all!!!
laura t. | First ImpressionsThe people (specifically Cindy) are incredibly rude and unhelpful. The move-in process was made frustrating because of their poor attitudes. They treated me as if I were dumb. Which was very upsetting when the facility changed the security system and when I asked how it worked, all three representatives treated me poorly and did not offer any help.
Alexis S. | Online Move InVery friendly and nice! Even when I forgot a step the staff never seemed annoyed!
Wesley R. | First ImpressionsExcellent customer service! I so appreciate Cindy and Jeanette for all their help over the last couple of months with moving and storage during this time.
Ambur R. | First ImpressionsGreat service. Thank you!
Martha S. | Overall ExperienceGreat store!
dennis o. | Overall ExperienceGreat staff, great owners. Thanks for the great service!
dj b. | Overall ExperienceThe entire staff throughout the time I had rented a storage compartment, was exceptionally friendly, helpful and highly competent. I was totally impressed by every staff member's willingness to help.
Byron M. | Overall ExperienceGreat customer service.
Kim O. | Online Move InYour team makes it so easy and you have great customer service
Kim O. | First ImpressionsNumber of doors enhance security but also make it less convenient when moving multiple items.
taraturner f. | Overall ExperienceSuper convenient secure access. Never a need to bother with staff. Facility was exceptionally clean and well-maintained. Highly recommend.
AMY C. | Overall ExperienceStorage is never fun but Cindy and Kurt and their whole team made my storage experience so easy and stress free, I can’t thank y’all enough!
Lauren W. | Overall ExperienceYour Uhaul facility is a scary place to store belongings due to the homeless people who use it as a shelter. I never wanted to go in and retrieve my belongings because I did not feel safe.
Susanne b. | Overall ExperienceThey were helpful during a stressful time.
MARY D. | Overall ExperienceThe storage was as good as many other places. The service is what made the difference. I will definitely be coming back when I am in need of storage again. Your staff was soo helpful. thanks
Juan M. | Overall ExperienceAll the staff was very helpful and courteous. A great experience!
SCOTT W. | Overall ExperienceThis is a first rate UHaul run facility. Helpful and friendly staff... Always! We were customers for many years, Thanks you.
ROBERT M. | Overall ExperienceAlways a great experience at this haul location. The owners are extremely helpful professional and knowledgeable about what they have and are very customer oriented.
wendy m. | First ImpressionsThey went above & beyond and took care of me. I had a billing issue and they chose to do what's right instead of charging me. I'm beyond grateful. It's great to see an honest business in todays world!
Patricia G. | Overall ExperienceCould not have asked for a better experience. Cindy at the counter and the gentleman who checked my truck in were both 10/10. I won't be going anyplace else in the future.
CHRIS S. | First ImpressionsExcellent space to store my classic car. Unfortunately they discontinued inside automobile storage.
jeffrey l. | Overall ExperienceGracias
Peter M. | Overall ExperienceNo waiting time, easy
Donna S. | First ImpressionsGreat
THOMAS S. | First ImpressionsBueno
Kristen J. | Overall ExperienceI would recommend changing the motion sensors and cameras. Not all angles are covered in the halls, mostly just the entrances. Other than that it is a great place to store whatever you need.
ken r. | Overall ExperienceEveryone was so easy to work with and had great customer service.
Lauren B. | Overall ExperienceGreat Location and Service
THOMAS J. | Overall ExperienceGreat service
Anne S. | Overall ExperienceExcellent service and excellent staff, all were very informative, especially Katy the driver.
susan r. | Overall ExperienceGreat experience with Uhaul! Customer service reps were helpful, checking out the truck was easy, checking it back in was even easier. Thank you for such a smooth transaction! Will do business again!
Nolan H. | First ImpressionsExcellent customer service all around, the equipment was pretty good but the cab was dated
Jacqueline T. | First ImpressionsVery helpful and friendly
steven d. | First ImpressionsJeannette Rooney-Robbins was the best service that I've ever experienced in my entire life."beautiful lady" Jim Schmit
jim s. | First ImpressionsThere were a couple of times I wished I had accesses to my storage unit after 7pm. I'd say the staff were friendly most of the time and on occasion were just direct and to the point.
trevor s. | Overall Experiencen/a
DANIELLE B. | Overall Experiencewhere glad for our items to be secure
KENNETH D. | Overall ExperienceThe staff was very friendly and helpful. They were compassionate and easy to work with when unforeseen problems occurred and our "move out date" had to be delayed. Great folks- highly recommend
tom k. | Overall ExperienceWas handled quickly and efficiently!!
debbie b. | First ImpressionsExcellent customer service Cindy and Kirt !!!!
Cindy G. | Overall ExperienceVery good.
harlan e. | Overall ExperienceEveryone was very nice and helpful
Kira U. | First ImpressionsStaff was helpful. Facility is clean and well lit.
JEANNE B. | First ImpressionsThe entire team at this facility are always friendly, helpful. A pleasure to do business with.
Michelle M. | Overall ExperienceI had a storage unit at Uhaul for over 3 years. The staff there is great, always friendly, professional and polite. They even went out of there way to accommodate me when I needed extra time or help.
Mark S. | Overall ExperienceEvery aspect of using the U-boxes was incredibly convenient, and made our move easy.
Bryan S. | Overall ExperienceDon't put your neighbor as an emergency contact. They will get a letter if you're late with your payment.
RALPH P. | Overall ExperienceExtended access(not office) hours a day or 2 a week would be nice
elizabeth j. | Overall ExperienceOur Ubox driver Othellia was exceptional! So friendly and professional. We appreciated the courtesy call and she took care of us even though we were in a community with very little parking. 5 stars!!
Kimberly C. | Overall ExperienceAlways nice folks Prompt service FYI- moved out of my unit, has been untouched for probably 3+ years (put stuff in storage when my daughter born) no evidence of bugs, spiders, mice, moisture
ROBERT S. | Overall ExperienceVery helpful staff and great customer service.
Kevin W. | First ImpressionsNo
matthew T. | Overall ExperienceThe service was great . We used 13 uboxes. Everything arrived without damage. My only concern is that the billing system seems confusing. I still need to go through and check invoices
James M. | Overall ExperienceNicest people, always clean and safe, not one negative in almost 25 years.
GUY M. | Overall ExperienceGreat service!! Helped us out in a bind quickly!
lynn d. | Overall ExperienceQuick, easy and friendly. Great service.
David H. | ReservaciónI had issue with water leak damaging my furnitures in my storage unit, but U-Haul insurance covered it and U-Haul San Clemente staff was very helpful through the process. Gracias.
ichiro a. | Overall ExperienceSan Clemente U-Haul staff are always outstanding in their service. I highly recommend this U-Haul to anyone looking for storage or rentals! Excellent!
PORTIA R. | Overall ExperienceEasy process, still haven't completed my u-box move
Sabrina L. | Overall Experiencegreat
Skyler D. | Overall ExperienceI'm a repeated happy customer!
Rebeca d. | Overall ExperienceLocation not easy to access. Upper level storage parking for loading/unloading not suitable for access with trailer.
Charles I. | Overall ExperienceExcellent and extremely helpful friendly experience!
Richard F. | ReservaciónUbox original experience was very good. However returning the ubox to me was a nightmarish experience! Phone calls NEVER returned & the manager, Cindy, in San Clemente was rude. Would NOT recommend
Elizabeth S. | Overall ExperienceSo far so good. I have not been in to my storage unit yet, still in the process of moving...
Richard S. | ReservaciónWhoever I dealt with on the phone was excellent. She wad super efficient while being excellently mannered.
shawn c. | Overall ExperienceEverything was on time as promised!
Robert P. | Overall ExperienceThe lady who dropped off my uboxes was very friendly and phenomenal at driving the donkey!
Ryan M. | Overall ExperienceGreat place, very convenient location for me. It's a very busy place and the staff does a great job of multitasking in order to help everyone. Just wish they didn't automatically up the rent yearly.
Lee W. | Overall ExperienceGood place for storage, excellent staff and owners.
WILLIAM A. | Overall ExperienceI changed from a storage unit to a UBOX and saved a bunch!! Thank you to the wonderful management team!
jerlyn F. | Overall ExperienceOnly issue is that the hallway light sometimes would automatically turn off while I was in the storage unit, and then I would have to walk down hallway to turn on...
tony n. | Overall ExperienceVery helpful and easy to work with. Made for a great end to my trip across the country.
David P. | Overall ExperienceNever had a bad experience with the personnel nor the facility. Always able to access. Property and facility was always clean and well lit. Would use the services and facility in a heartbeat. Thanx
DAVID F. | Overall ExperienceThank you for your support. Semper- Fi!
ROBERTO G. | Overall ExperienceEverything we easy. And there were carts free to use, which really helped.
John M. | Overall Experience..even though we were trying to move out of our storage, the managers were so helpful and suggested a portable unit that would save me some money. I recommend them highly!!
jerlyn f. | Overall ExperienceSome people complain about transients using facility. I never had a problem and always felt safe. The hallway was dark, though, and the auto light didn't turn on until I was almost to my unit.
Linda H. | Overall ExperienceGreat staff to work with
eric c. | Overall ExperienceI absolutely had the worst experience with their customer service that not only will i not recommend U-Haul, i will tell everyone who tells me they’re moving to NOT use U-Haul San clemente.
BRITTNEY MARIE O. | Overall Experience