El cliente no dejó un comentario.RAYMOND S.
Customer Reviews for U-Haul Moving & Storage of San Clemente
San Clemente, CA 92672
(Across the Street from Pico Park)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Jessie P.
U Haul hit the mark on every aspect of our journey. Very friendly and accommodating. Will use them again. Thanks, KGKaren G.
Elvira and Ed are wonderful .!! They make me feel like a good friend!! Thank you!!Mary Lou A. | Overall Experience
El cliente no dejó un comentario.MICHAEL H.
El cliente no dejó un comentario.Kyle K.
El cliente no dejó un comentario.RICHARD S.
El cliente no dejó un comentario.Jonathan V.
Return was easy and pleasant. Big location and organized. Nice job. ThanksTerry M.
The box was lost for 13 days past the guaranteed delivery day. The shipper you kept telling me had it was NOT the shipper who picked it in San Diego. When it finally got to me it was obvious the box had been dropped. When we opened the door contents were all over the place. Legs on my vanity were splintered. A marble top on my sideboard was cracked. How high do you have to drop the box in order to crack a piece of marble that I had run duct tape around in two direction to protect it? I am afraid of what I will find in the boxes I unpack today. Your customer service is the worst. I spent no less than 3 hours on the phone every day it was late. Not one call was answered in less than 43 minutes!! While your website said the box was still in San Diego your customer service Dept kept telling me it had been picked up on 4/15. They then told me repeatedly â€œ it's out of our hands. There is nothing we can do, it's out of our handsâ€. I finally got the name and phone number of the â€œshipperâ€. After leaving 5 messages they did call me back and told me the name of the so call driver was a former salesman!! They also told me that they had NEVER even picked it it!! A woman named Lindsey spent two days tracking down my box and informed me the UPS had picked it up and it was sitting on some warehouse!!! When I told your Customer service this they DENIED it!! She finally made arrangements for a local transport company to go get it and deliver it to Pagosa Springs. UBox is the worst experience I have ever had!!Sherry Y.
El cliente no dejó un comentario.NICHOLAS F.
We always get excellent service at this U-Haul location.ROBERT A.
El cliente no dejó un comentario.KENNETH D.
El cliente no dejó un comentario.Ann S.
They were great with me and needed a few extra hrs and no hassle with. The people working at this facility, very gracious. Thank you again for making my move so much easier. Heidiheidi D.
El cliente no dejó un comentario.WILLIAM W.
El cliente no dejó un comentario.JUSTIN W.
Office ladies very helpful with all the paper/computer workKENNETH V.
Service, from scheduling to pickup to delivery was excellent. Job well donelorraine G.
Kirk, the manager is the best! He goes out of his way to assist!STEVEN A.
El cliente no dejó un comentario.GUSTAVO C.
El cliente no dejó un comentario.BILL N.
Great staff, like the best! I wouldn't go anywhere else. Best UHaul rental place I have ever seen. Everything was perfect. More businesses should operate like this location!!!DENISE S.
Everyone working there was professional and considerate. Jeannette booked my reservation a few days prior and checked me in...John helped me check out the truck before leaving the lot and two other employees (can't remember their names) helped me at the end of my long day...excellent employees!JONI S.
El cliente no dejó un comentario.STEPHEN G.
El cliente no dejó un comentario.Dan P. | Overall Experience
El cliente no dejó un comentario.JULIE P.
Not much! Everyone was friendly, knowledgeable and diligent. What else is there?THOMAS S.
The vehicle was in good repair (the most important to me), and it was clean inside, but pretty dirty on the outsideMONICA B.
El cliente no dejó un comentario.PATRICK B.
All the people at San Clemente Uhaul are friendly courteous and expedite requests.ROBERT A.
I would like to thank The Rogers and their exceptional staff on handling our reservation. Was a very frustrating thing to find our reservation pickup location had been moved twice on us and had ultimately ended up here at this location. They turned a negative into a huge positive and again, I cant thank them enough for that.Paul B.
El cliente no dejó un comentario.ANDERS J.
El cliente no dejó un comentario.MAHINDA W.
Kurtis and the crew he hires are the best. I prefer this location compared to San Juan Capistrano location.FARSHAD S.
El cliente no dejó un comentario.FREDERICK H.
El cliente no dejó un comentario.JOEL H.
Team was really great and helpful! When I made a mistake reserving the wrong size trailer they helped me get the correct equipment I needed the same day without any delays Couldn't have been happier with the customer serviceCARLOS L.
El cliente no dejó un comentario.Brad S.
El cliente no dejó un comentario.David D.
Had a little trouble with the entry card working.Milo G. | Overall Experience
A+ Great Service!!!JUSTIN S.
Excellent, professional service.Larry G.
Computer was down when I returned however everything looked correct in my final bill.MARK V.
El cliente no dejó un comentario.KATHERINE W.
El cliente no dejó un comentario.RINEL M.
El cliente no dejó un comentario.WILLIAM W.
Horrible Experience. The owner cindi way out of line RUDE Made me wait. Told me to lift my mask over my nose Then employee walks in with no mask BS Because she only U-Haul in town thinks she can treat people like shit Well I never will go there again if it was FREEBRIAN R.
El cliente no dejó un comentario.Ronald J.
Will comeback againHector G. | Overall Experience
El cliente no dejó un comentario.DONNA C.
El cliente no dejó un comentario.LOUIS B.
El cliente no dejó un comentario.Zachery M.
The location was very clean and I was attended to fairly quick. My only thought was that I was â€œ1 mile overâ€ and charged for it. I'm not sure how the original miles were calculated, but I strictly went to my first destination to my end location. I'm not concerned about the 1 mile. But I think it's silly that it was worth even charging me. 1 mile...Sammie F.
Fantastic experienceMary V.
Location was just fine. I was just disappointed that there wasn't anything closer to Mission Viejo.BRYAN L.
Friendly efficient staff helped with both the pickup and drop off processes.CHAD G.
I was extremely upset to find out that my stuff did not arrive on the expected day which was the 3/30. My box arrived 6 days late and all of my stuff was broken inside. I have to replace beds, headboards, dressers, and a expensive customer desk. I would not recommend U-box to anyone since I did not receive any compensation for my late arrival but I also had to pay storage since it was late. This was the worst traveling experience I have ever had.Ahkeim B.
El cliente no dejó un comentario.lawrence B.
El cliente no dejó un comentario.GARY A.
El cliente no dejó un comentario.STEVE S.
You promise to have a manager in customer service call me, however per what seems to be standard operating procedure you close a blind eye and don't call. Not the first time you avoid the issue.DYLAN T.
El cliente no dejó un comentario.SILVIA V.
El cliente no dejó un comentario.Sherry M.
El cliente no dejó un comentario.Thasa Z.
Their vehicles are always easy to drive. And the staff is always so courteous and helpful.ROBERT A.
Always great prices, reliable, quick and effortless!Kim R.
El cliente no dejó un comentario.ROBIN S.
El cliente no dejó un comentario.THOMAS G.
El cliente no dejó un comentario.Matt C.
Customer service was great !CINDY L.
El cliente no dejó un comentario.GARY A.
We reserved (2 weeks in advance) a 20 ft truck and when we arrived, it was not available. We were asked to take a 26', which we didn't want. We traveled about 45 miles and only used 1/8 of tank of gas. We had difficulty making the turn into a gas station (because of larger truck) and as a result, did not fill the 1/8 we used . We explained and yet, we were charged over $65 for a 1/8 of gas . Absurd!!! Not happy .RITA S.
El cliente no dejó un comentario.Dalana W. | Online Move In
El cliente no dejó un comentario.MOZAFFAR L.
Very fast and easy rentals. I was in, hooked up and driving away in about 10 minutes. Great teamwork!!ROY M.
El cliente no dejó un comentario.JOSEPH A.
Great service for a last minute rental. We really appreciated this locationMARLIN M.
Chris H. was awesome. Great experience.David W.
El cliente no dejó un comentario.Liz G.
El cliente no dejó un comentario.DONALD S.
El cliente no dejó un comentario.STEVEN R.
Would like to move here with the beautiful view of the 0cean!VANCE L.
The staff was great.JEFFERY M.
The employee at the desk this morning was extremely pleasant and very accommodating. He made the renting of the truck a fast and easy process.SUZANNE M.
El cliente no dejó un comentario.George C.
This location and employees are awesome and so friendly! ¡Gracias!amy L.
El cliente no dejó un comentario.WILLIAMS H.
These guys were real super pros. They were right on top of me when I came in, and quickly got me back on the road.Robert F.
El cliente no dejó un comentario.Patrick G.
El cliente no dejó un comentario.DENIS B.
Kurtis and Jeanette were absolutely fantastic in servicing our needs. Helping us to make sure we had the right sized truck for our move and keeping us informed on availability.Jan W.
El cliente no dejó un comentario.Tisha M. | Online Move In
Thank you Kurt & Cindy for making sure I had the 26' reserved truck and picking it up from another locationANDREW W.
It was very goodJoseph M.
El cliente no dejó un comentario.JOSEPH D.
Staff is always great. very professional and fast. great customer service.MICHAEL M.
El cliente no dejó un comentario.john F. | Overall Experience
They are a great team, friendly and efficient so at the moment, everything is working wonderfully, thanks, JoeJOSEPH D.
El cliente no dejó un comentario.Susan D.
Great customer service from CindyDAVID V.
Very good experience all around. Thanks!!Paul K.
El cliente no dejó un comentario.DONALD C.
Quick and easyJOHN S.
All the ladies who delivered were great and knowledgeable! Graciastony S.
Have used this location before, great service, smart people!!xavier M.
Everybody was great, I had a mileage discrepancy and they took care it straightaway. Everyone was very kind and helpful.WARREN S.
Although the facility was well lit, secure, and the hours are great, the location of where I had my unit was near the lockers by the entrance. I'm not sure who is using the lockers, but every time I went in there, it smelled like pot. And most times I visited (which was every few days for a month) the leftovers of someone's belongings who had either been evicted or had dumped their stuff was left by the carts by the entrance. Also, in the entrance, there are leftover building supplies - not sure if they belong to the building or someone else, but it doesn't seem that it should be there. For the price I was paying for a small unit, I would have figured the experience would be better. I switched my storage to All American in Capistrano and it's MUCH cleaner, more pleasant, more professional, and over $50 less expensive.Carolyn K. | Overall Experience
All was goodjoann R. | Overall Experience
This location was exceptional & staff was helpful and friendly considering that they had to deal with a extremely rude customer while I was checking in for a storage unit, that being said the storage units were a bit over priced for their size as I found a U-Haul storage facility in San Juan with outstanding prices as well as I was charged for a lock in the Ave Pico location that was provided for free in the storage facility in San Juan when I decided to move my belongings to that locationruben p. | Overall Experience
El cliente no dejó un comentario.Kevin B. | Overall Experience
The new metal added around the interior hallways no longer allow you to swing open the door to the unit all the way. This was very frustrating when moving out. We had to move a few items out of the unit into the hallway, then close the units door, in order to carry the stuff out the front rollup door. When we moved in the unit door swung all the way open which was great!alan B. | Overall Experience
Courteous professional and for! thank you so much!!Kevin m. | First Impressions
El cliente no dejó un comentario.Wesley R. | Overall Experience
El cliente no dejó un comentario.Lori B. | Overall Experience
El cliente no dejó un comentario.MIchael l. | Overall Experience
El cliente no dejó un comentario.JODI DAVID A. | Overall Experience
Happy so far !!Ronald N. | First Impressions
El cliente no dejó un comentario.BRENT R. | Overall Experience
LOVE this storage facility!dianne d. | Overall Experience
El cliente no dejó un comentario.laura r. | Overall Experience
El cliente no dejó un comentario.Donna G. | Overall Experience
Only place I’ll ever goPEIRCE I. | First Impressions
I was happy with my uhaul experience. I do recommend to make it clear to your customers who are moving and purchasing a storage unit to explain you have to return the uhaul keys by 10am or whatever time you have set up. I showed up at 10 and unloaded my things into my unit and it took about an hour and then I turned in the uhaul keys and was told I was being charged and the guy didn't know why but basically said I have to pay it and took it from my card on file. Upon reviewing the receipt I was charged another day! I was on the property the whole time and no one warned me or said anything. I have called asking for a refund. That is deceiving.Brittany G. | First Impressions
everything was clean, staff very helpful, plenty of moving carts. Only minor issue is the front door threshold needs some repair so carts can roll over more smoothly.Jeffrey S. | Overall Experience
El cliente no dejó un comentario.Judy M. | Overall Experience
The price is ridiculous and you couldn't even give me a deal after I needed a pod and also a storage unit and then two different trucks, ALL in 4 days, I'm not happy at all!!!laura t. | First Impressions
The people (specifically Cindy) are incredibly rude and unhelpful. The move-in process was made frustrating because of their poor attitudes. They treated me as if I were dumb. Which was very upsetting when the facility changed the security system and when I asked how it worked, all three representatives treated me poorly and did not offer any help.Alexis S. | Online Move In
Very friendly and nice! Even when I forgot a step the staff never seemed annoyed!Wesley R. | First Impressions
El cliente no dejó un comentario.david W. | Overall Experience
Excellent customer service! I so appreciate Cindy and Jeanette for all their help over the last couple of months with moving and storage during this time.Ambur R. | First Impressions
El cliente no dejó un comentario.christine m. | Overall Experience
El cliente no dejó un comentario.jodi m. | First Impressions
El cliente no dejó un comentario.LISA M. | Overall Experience
El cliente no dejó un comentario.Jodi H. | Overall Experience
El cliente no dejó un comentario.Jodi H. | First Impressions
Great service. Thank you!Martha S. | Overall Experience
El cliente no dejó un comentario.Mark B. | Overall Experience
El cliente no dejó un comentario.Douglas M. | First Impressions
El cliente no dejó un comentario.susan r. | Overall Experience
El cliente no dejó un comentario.Christopher S. | Online Move In
Great store!dennis o. | Overall Experience
Great staff, great owners. Thanks for the great service!dj b. | Overall Experience
The entire staff throughout the time I had rented a storage compartment, was exceptionally friendly, helpful and highly competent. I was totally impressed by every staff member's willingness to help.Byron M. | Overall Experience
Great customer service.Kim O. | Online Move In
Your team makes it so easy and you have great customer serviceKim O. | First Impressions
Number of doors enhance security but also make it less convenient when moving multiple items.taraturner f. | Overall Experience
Super convenient secure access. Never a need to bother with staff. Facility was exceptionally clean and well-maintained. Highly recommend.AMY C. | Overall Experience
Storage is never fun but Cindy and Kurt and their whole team made my storage experience so easy and stress free, I can’t thank y’all enough!Lauren W. | Overall Experience
Your Uhaul facility is a scary place to store belongings due to the homeless people who use it as a shelter. I never wanted to go in and retrieve my belongings because I did not feel safe.Susanne b. | Overall Experience
They were helpful during a stressful time.MARY D. | Overall Experience
The storage was as good as many other places. The service is what made the difference. I will definitely be coming back when I am in need of storage again. Your staff was soo helpful. thanksJuan M. | Overall Experience
All the staff was very helpful and courteous. A great experience!SCOTT W. | Overall Experience
This is a first rate UHaul run facility. Helpful and friendly staff... Always! We were customers for many years, Thanks you.ROBERT M. | Overall Experience
Always a great experience at this haul location. The owners are extremely helpful professional and knowledgeable about what they have and are very customer oriented.wendy m. | First Impressions
They went above & beyond and took care of me. I had a billing issue and they chose to do what's right instead of charging me. I'm beyond grateful. It's great to see an honest business in todays world!Patricia G. | Overall Experience
Could not have asked for a better experience. Cindy at the counter and the gentleman who checked my truck in were both 10/10. I won't be going anyplace else in the future.CHRIS S. | First Impressions
Excellent space to store my classic car. Unfortunately they discontinued inside automobile storage.jeffrey l. | Overall Experience
GraciasPeter M. | Overall Experience
No waiting time, easyDonna S. | First Impressions
GreatTHOMAS S. | First Impressions
BuenoKristen J. | Overall Experience
I would recommend changing the motion sensors and cameras. Not all angles are covered in the halls, mostly just the entrances. Other than that it is a great place to store whatever you need.ken r. | Overall Experience
Everyone was so easy to work with and had great customer service.Lauren B. | Overall Experience
Great Location and ServiceTHOMAS J. | Overall Experience
Great serviceAnne S. | Overall Experience
Excellent service and excellent staff, all were very informative, especially Katy the driver.susan r. | Overall Experience
Great experience with Uhaul! Customer service reps were helpful, checking out the truck was easy, checking it back in was even easier. Thank you for such a smooth transaction! Will do business again!Nolan H. | First Impressions
Excellent customer service all around, the equipment was pretty good but the cab was datedJacqueline T. | First Impressions
Very helpful and friendlysteven d. | First Impressions
Jeannette Rooney-Robbins was the best service that I've ever experienced in my entire life."beautiful lady" Jim Schmitjim s. | First Impressions
There were a couple of times I wished I had accesses to my storage unit after 7pm. I'd say the staff were friendly most of the time and on occasion were just direct and to the point.trevor s. | Overall Experience
n/aDANIELLE B. | Overall Experience
where glad for our items to be secureKENNETH D. | Overall Experience
The staff was very friendly and helpful. They were compassionate and easy to work with when unforeseen problems occurred and our "move out date" had to be delayed. Great folks- highly recommendtom k. | Overall Experience
Was handled quickly and efficiently!!debbie b. | First Impressions
Excellent customer service Cindy and Kirt !!!!Cindy G. | Overall Experience
Very good.harlan e. | Overall Experience
Everyone was very nice and helpfulKira U. | First Impressions
Staff was helpful. Facility is clean and well lit.JEANNE B. | First Impressions
The entire team at this facility are always friendly, helpful. A pleasure to do business with.Michelle M. | Overall Experience
I had a storage unit at Uhaul for over 3 years. The staff there is great, always friendly, professional and polite. They even went out of there way to accommodate me when I needed extra time or help.Mark S. | Overall Experience
Every aspect of using the U-boxes was incredibly convenient, and made our move easy.Bryan S. | Overall Experience
Don't put your neighbor as an emergency contact. They will get a letter if you're late with your payment.RALPH P. | Overall Experience
Extended access(not office) hours a day or 2 a week would be niceelizabeth j. | Overall Experience
Our Ubox driver Othellia was exceptional! So friendly and professional. We appreciated the courtesy call and she took care of us even though we were in a community with very little parking. 5 stars!!Kimberly C. | Overall Experience
Always nice folks Prompt service FYI- moved out of my unit, has been untouched for probably 3+ years (put stuff in storage when my daughter born) no evidence of bugs, spiders, mice, moistureROBERT S. | Overall Experience
Very helpful staff and great customer service.Kevin W. | First Impressions
Nomatthew T. | Overall Experience
The service was great . We used 13 uboxes. Everything arrived without damage. My only concern is that the billing system seems confusing. I still need to go through and check invoicesJames M. | Overall Experience
Nicest people, always clean and safe, not one negative in almost 25 years.GUY M. | Overall Experience
Great service!! Helped us out in a bind quickly!lynn d. | Overall Experience
Quick, easy and friendly. Great service.David H. | Reservación
I had issue with water leak damaging my furnitures in my storage unit, but U-Haul insurance covered it and U-Haul San Clemente staff was very helpful through the process. Gracias.ichiro a. | Overall Experience
San Clemente U-Haul staff are always outstanding in their service. I highly recommend this U-Haul to anyone looking for storage or rentals! Excellent!PORTIA R. | Overall Experience
Easy process, still haven't completed my u-box moveSabrina L. | Overall Experience
greatSkyler D. | Overall Experience
I'm a repeated happy customer!Rebeca d. | Overall Experience
Location not easy to access. Upper level storage parking for loading/unloading not suitable for access with trailer.Charles I. | Overall Experience
Excellent and extremely helpful friendly experience!Richard F. | Reservación
Ubox original experience was very good. However returning the ubox to me was a nightmarish experience! Phone calls NEVER returned & the manager, Cindy, in San Clemente was rude. Would NOT recommendElizabeth S. | Overall Experience
So far so good. I have not been in to my storage unit yet, still in the process of moving...Richard S. | Reservación
Whoever I dealt with on the phone was excellent. She wad super efficient while being excellently mannered.shawn c. | Overall Experience
Everything was on time as promised!Robert P. | Overall Experience
The lady who dropped off my uboxes was very friendly and phenomenal at driving the donkey!Ryan M. | Overall Experience
Great place, very convenient location for me. It's a very busy place and the staff does a great job of multitasking in order to help everyone. Just wish they didn't automatically up the rent yearly.Lee W. | Overall Experience
Good place for storage, excellent staff and owners.WILLIAM A. | Overall Experience
I changed from a storage unit to a UBOX and saved a bunch!! Thank you to the wonderful management team!jerlyn F. | Overall Experience
Only issue is that the hallway light sometimes would automatically turn off while I was in the storage unit, and then I would have to walk down hallway to turn on...tony n. | Overall Experience
Very helpful and easy to work with. Made for a great end to my trip across the country.David P. | Overall Experience
Never had a bad experience with the personnel nor the facility. Always able to access. Property and facility was always clean and well lit. Would use the services and facility in a heartbeat. ThanxDAVID F. | Overall Experience
Thank you for your support. Semper- Fi!ROBERTO G. | Overall Experience
Everything we easy. And there were carts free to use, which really helped.John M. | Overall Experience
..even though we were trying to move out of our storage, the managers were so helpful and suggested a portable unit that would save me some money. I recommend them highly!!jerlyn f. | Overall Experience
Some people complain about transients using facility. I never had a problem and always felt safe. The hallway was dark, though, and the auto light didn't turn on until I was almost to my unit.Linda H. | Overall Experience
Great staff to work witheric c. | Overall Experience
I absolutely had the worst experience with their customer service that not only will i not recommend U-Haul, i will tell everyone who tells me they’re moving to NOT use U-Haul San clemente.BRITTNEY MARIE O. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!