Easy checkout/rental experience. Clean van. Easy return experience.
Stuart H.Customer Reviews for U-Haul Moving & Storage of San Clemente
Testimonials From Recent Customers
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Extraordinario servicio al cliente
Bryan C.Friendly, prompt, and efficient
Jeff H.Great service, very nice people
JEFF P.I've been a customer at this location(pico in San Clemente) for 30 years and not once have I had any complaints!! Excellent stock of trailers and trucks, excellent service and it doesn't take long at all before your down the road to handle your business. They also do a great job installing tow hitch's for most vehicles. Great prices. Thank you Patty and Kurt for your commitment to serving us in need! Sincerely, Chris Lance, customer for life!!!
john L.Not a thing but I need a recipt it didn't come via email?
chuck M.The employees running the truck rental were rude and unfriendly. Tried to overcharge us for our 2 hr rental of a small truck. Was not happy with that part of the experience. The person working the front desk was friendly and helpful though.
Elizabeth V.Cleanest and most organized and friendly Uhaul facilities i have ever used
chad L.Outstanding service with friendly efficient staff!
Keep doing what your are doing. Very capable staff.
nick M.Online reservation for hitch installation was NOT well maintained
eric B.Everyone is great at Uhaul
JAQUILINE B.The staff at San Clemente Uhual are amazing. I have been renting trucks from them for years and have never been disappointed! I had a bit of an issue and it was handled professionally and graciously. I highly recommend this establishment!
Kimberly T.The quote I received online was very different from what I paid. A difference of almost $40. Maybe a more accurate quote would be helpful. Being on a tight budget, I may try another way next time.
Kristen M.The good: The customer service at this location was fantastic. The employees were very helpful. The location itself is great too, as it's right next to the beach and makes for a nice place to wait while the work gets done. The hitch itself that they installed, looks great. The bad: The part that leaves me perplexed is the wiring for my hitch. They routed it inside my car, and left the plug end INSIDE my car. Any vehicle I've ever driven with a hitch on it, has always had the plug right next to the hitch receiver itself. I don't know how I'm going to use my wiring this way. I suppose they left that part for me to figure out. I'm not sure if this is how U Haul in general does their wiring for hitches, or if it's my specific type of car, or what. But with that part of the experience, I cannot recommend their wiring service to anyone. The rest of the experience with the hitch service was good though.
Eric E.This U-Haul did an amazing job! I had an appointment to get a hitch installed on my truck and the part was back ordered, how ever they went to another location to pick up the item and got it installed all in a timely manner!
RYAN W.Just the nicest staff!!! It was a pleasure to rent from here.
Cynthia K.Excellent customer service, professional and knowledgeable.
David Blair E.Cindy and Kurtis are the BEST! Love this place! (HAS TO BE the best view of any U-Haul location!) I have used their services many times and will again, I'm sure. In the meantime, I will gladly and enthusiastically recommend them to everyone!
CHRISTOPHER H. | Overall ExperienceWe didn't know how much gas to put in, so we were slightly short of the level required an was charged a huge penalty. The rep was not very nice about this. He also said we went “over mileage†when no one told us what our limit was, so we're charged a penalty for that too.
Jamie B.NOTHING....everyone working there is very courteous and helpful.
Linda B.Sarah and Cindy weee both amazing. Thank you!
Joshua P.I am a regular and the team there at this location is amazing!
JAQUILINE B.Great Job, Great Team at this location
David S.My wife said install was fast and without any problems so I will probably do the same for our other car.
Marvin Z.Everything on this end of my move went beautifully and U-Haul has been very accommodating to my needs with timing and expense… thank you for your great service and I will use Uhaul again in my future I am sure
DEBBIE K.Expensive as hell
William M.Excellent facility. Staff is excellent and very helpful.
Clark H.Ninguno
Michael W.The staff was especially friendly and always helpful and courteous. If I'm ever back in town and need storage, I will definitely come to Pico U-haul!
Garran M. | Overall ExperienceYou were very complete. It was a cold early morning pick up in San Clemente and the van was running with the heater already on with warm air. That was a great touch.
Dennis D.Very satisfied. Thank you.
Wesley L.Had a great experience overall…will be back for sure. ¡Gracias!
Daven P.Cindie was very helpful, knowledgeable and friendly
Veronia S.Everything is always excellent at this location, and that is why I use this one.
Theresa P.Love working with everyone at this location! Thank you for being so kind and helpful!
Olivia B.JUST KEEP DOING WHAT YOU ARE DOING BECAUSE THAT WORKS. THANKS FOR AN EXCELLENT SERVICE AND AN EXCELLENT RUNNING GMC 10 FOOTER. GOOD JOB !
Andre P.This is a friendly and helpful location. I rent a ;lot of trucks throughout Orange County for my job. This is the best location by far. Please thank them all for me. No improvement needed at this location.
Leon R.Service was amazing
omar M.Staff had been very helpful.
CHRISTINA C. | First ImpressionsThe person now or helpful and professional, and very friendly!
lou A.Nothing, everyone was helpful and efficient with good attitudes.
Christopher H.Very organized had plenty of room to take my time and back up the truck safely and in a organized manner
shamir C.I wasn't advised of the gas filling fee when I rented the truck. As I returned it the employee just said leave it and it would be good. It was at 1/4 tank when I left and the bill I got said it was below 1/4. I was charged for the gas and the filling fee which was not right. Disappointed in how the whole thing was handled.
john D.Kurt and Cindy run a top notch operation AS ALWAYS. THE BEST U HAUL EVER
ROBERT R.you can't improve on perfection a+
JEANNETTE R.Gracias
Arif E.The online reservation, to the emailed notification, to the execution of renting the 26ft moving truck, each phase, the U-Haul staff performed well and made the whole transaction easy.
John H.Cindy and here team were wonderful ... went out of their way to help me since I did not use the phone app :))
DON F.Great people all the time
Misael C.All the employees are very kind, helpful, and professional. One employee stands out and that is Jon He was very helpful and went out of his way to help me lift a heavy sofa or dresser. I was so impressed with his kindness, sincerity and offering to help me. There's no way I could've done it by myself, and to me this man went above and beyond his job. Thank you again Jon! Steve Salhus
steve s. | Overall ExperienceThis is the best Truck rental and storage location in the country.
Chandler A.I had my things stored for 9 years and every time I lost my card or couldn't remember what number I had over the years, the staff was always very nice and helpful! Access was good, and I never had any issues with bugs or rodents.
BRIDGETT Y. | Overall ExperienceManager that runs the place is awesome. Very friendly and extends his staff & himself to meet the customer's needs. Also the staff was very flexible when I had to request a later pymt date and still giving me access in spite of my pymt being late. Nice that they can be relatable and understanding of people going through hardships.
kerri L. | Overall ExperienceEveryone was very helpful and friendly
angel R.Staff was ALWAYS very helpful and polite and I appreciate it so much.
Jordyn G. | Overall ExperienceNew to me. No strong opinion yet
Michael R. | Online Move InStaff very helpful
Rodney D. | Overall ExperiencePeople are great thank you
RONNIE C. | First ImpressionsEverything was great and the staff was very nice and office front desk very friendly and helpful thank you.
elena C. | Overall ExperienceEveryone in the office has always been very helpful.
PAULINE C. | First ImpressionsThanks for everything, this facility was convenient and we used it for 11 years. Kurtis, Cindy and Jeanette are great!
JEFFREY E. | Overall ExperienceThe staff at uhaul in San Clemente are extremely the friendliest and the 3 managers Cindy and Kurt and Jeanette are too. They always remember my name when I come in to pay. Even when they are at their busiest they show excellent customer service.
dolly l. | First ImpressionsPrice goes up every year it seems so it is on the expensive side.
DUFF M. | First ImpressionsThank you so much , I liked that you send friendly reminders for the next monthly Payment
yadria k. | Overall ExperienceI actually went to the U-Haul place when I was moving met the staff they're the owners are super friendly really like that made it easy comfortable so I had extra stuff and that's the place for me been there for over a year to now place is awesome
mark d. | First ImpressionsThey were very willing to help me
richard s. | First ImpressionsIt was faster then when my dad was a customer And I like that the security is well done and high tech
yadria k. | First ImpressionsI would definitely rent another storage unit from this facility. Super clean and very nice people that run this business. I highly recommend!
kristy h. | Overall ExperienceI only moved out to have one closer to residence. I would recommend uhaul storage.
cARRIE c. | Overall ExperienceThe place is very clean every where you walk, storage boxes are well kept and secure and Cindy and the entire staff are so friendly and very attentive.
Allyn R. | Overall ExperienceGracias
Jeffery S. | Overall ExperienceAfter a horrible experience with truck rental and price change at Uhaul in Rosenburg Texas, it was so nice to be treated with care and kindness at Uhaul San Clemente. Thank you Kurt for you and your staff. debbi
Debra M. | First ImpressionsStaff was always friendly and extremely helpful when needing a 6x12 trailer.
James B. | Overall ExperienceThe team and San Clemente continues to be so efficient and friendly and helpful. Both the truck rental and storage rental processes were easy and convenient. ¡Gracias!
dean l. | First ImpressionsConveniente
Claude H. | First ImpressionsJeanette at the front desk goes out of her way to be helpful, she is friendly, professional and knows her stuff! She made all the difference in not only storing at the facility but also helped me with my Ubox move as there were some problems (not created by the Pico facility) and she handled it quickly and thoughtfully. All the other staff that I spoke to were very friendly and helpful also.
tracy h. | Overall ExperienceOne minor glitch is that I was in that air condition area of your facility and it really wasn't very air-conditioned, it was 85 degrees on hot days but I realize electricity is precious. I appreciate though the effort. Thank you very much for everything your time and energy! stay well, keep smiling! God Bless!
Richard S. | Overall ExperienceWe never actually had to use the storage Hoyt everyone was very helpful and kind and the facility was best and clean.
Camala P. | Overall ExperienceClean fast and convenient over all a pleasant experience
Bret B. | Online Move InThe entry is a little confusing and the homeless hanging around is disconcerting. Other then that it's all good
Camala P. | First ImpressionsElvira and Ed are wonderful .!! They make me feel like a good friend!! Thank you!!
Mary Lou A. | Overall ExperienceHad a little trouble with the entry card working.
Milo G. | Overall ExperienceWill comeback again
Hector G. | Overall ExperienceAlthough the facility was well lit, secure, and the hours are great, the location of where I had my unit was near the lockers by the entrance. I'm not sure who is using the lockers, but every time I went in there, it smelled like pot. And most times I visited (which was every few days for a month) the leftovers of someone's belongings who had either been evicted or had dumped their stuff was left by the carts by the entrance. Also, in the entrance, there are leftover building supplies - not sure if they belong to the building or someone else, but it doesn't seem that it should be there. For the price I was paying for a small unit, I would have figured the experience would be better. I switched my storage to All American in Capistrano and it's MUCH cleaner, more pleasant, more professional, and over $50 less expensive.
Carolyn K. | Overall ExperienceAll was good
joann R. | Overall ExperienceThis location was exceptional & staff was helpful and friendly considering that they had to deal with a extremely rude customer while I was checking in for a storage unit, that being said the storage units were a bit over priced for their size as I found a U-Haul storage facility in San Juan with outstanding prices as well as I was charged for a lock in the Ave Pico location that was provided for free in the storage facility in San Juan when I decided to move my belongings to that location
ruben p. | Overall ExperienceThe new metal added around the interior hallways no longer allow you to swing open the door to the unit all the way. This was very frustrating when moving out. We had to move a few items out of the unit into the hallway, then close the units door, in order to carry the stuff out the front rollup door. When we moved in the unit door swung all the way open which was great!
alan B. | Overall ExperienceCourteous professional and for! thank you so much!!
Kevin m. | First ImpressionsHappy so far !!
Ronald N. | First ImpressionsLOVE this storage facility!
dianne d. | Overall ExperienceOnly place I’ll ever go
PEIRCE I. | First ImpressionsI was happy with my uhaul experience. I do recommend to make it clear to your customers who are moving and purchasing a storage unit to explain you have to return the uhaul keys by 10am or whatever time you have set up. I showed up at 10 and unloaded my things into my unit and it took about an hour and then I turned in the uhaul keys and was told I was being charged and the guy didn't know why but basically said I have to pay it and took it from my card on file. Upon reviewing the receipt I was charged another day! I was on the property the whole time and no one warned me or said anything. I have called asking for a refund. That is deceiving.
Brittany G. | First Impressionseverything was clean, staff very helpful, plenty of moving carts. Only minor issue is the front door threshold needs some repair so carts can roll over more smoothly.
Jeffrey S. | Overall ExperienceThe price is ridiculous and you couldn't even give me a deal after I needed a pod and also a storage unit and then two different trucks, ALL in 4 days, I'm not happy at all!!!
laura t. | First ImpressionsThe people (specifically Cindy) are incredibly rude and unhelpful. The move-in process was made frustrating because of their poor attitudes. They treated me as if I were dumb. Which was very upsetting when the facility changed the security system and when I asked how it worked, all three representatives treated me poorly and did not offer any help.
Alexis S. | Online Move InVery friendly and nice! Even when I forgot a step the staff never seemed annoyed!
Wesley R. | First ImpressionsExcellent customer service! I so appreciate Cindy and Jeanette for all their help over the last couple of months with moving and storage during this time.
Ambur R. | First ImpressionsGreat service. Thank you!
Martha S. | Overall Experience