Customer Reviews for U-Haul Moving & Storage of Saint Augustine

3695 comentarios

3524 US Hwy 1 S   Saint Augustine, FL 32086
(S Of 312)

(904) 797-3667

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(904) 797-3667

3524 US Hwy 1 S
Saint Augustine, FL 32086
(S Of 312)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Frank A. 
Clasificación:
3.0

I went to storage unitover the weekend to pickup a few items & noticed there was a red padlock & notified the office asap. I was informed the computer wiped out all of my contact info etc due to storm & I had to sign & complete etc. again. Needlelss to say, It was quite inconvenient & a hassle to repeat this process. Hopefully this doesnt happen again. The lady at front desk there was helpful & friendly.

VINCE G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron J. 
Clasificación:
5.0

quick and efficient service

William B. 
Clasificación:
5.0

Great service. Fast and efficient leasing. Angel provided great service.

Ezra M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

Excellent customer service

Joseph K. 
Clasificación:
5.0

Very friendly management team

Michael F.  |  First Impressions 
Clasificación:
1.0

The free month storage unit that I was offered when I rented the truck was not available at the droop off location. In addition, the location looks very poor - units look dirty and they have rodent traps. Horrible! Thank you!

FRANCO D. 
Clasificación:
5.0

The pickup and drop off was very good. The crews on both ends are friendly and made sure I was taken care of.

MARK S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JODY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shon J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna C. 
Clasificación:
5.0

Not a thing! Great experience and customer service. Gracias.

RHONDA H. 
Clasificación:
5.0

Great people! Great service!

William W. 
Clasificación:
4.0

El cliente no dejó un comentario.

CRICKET M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony B. 
Clasificación:
1.0

This has been the WORST Uhaul experience I have ever had. I get trucks fairly regularly and I just am not used to Uhaul falling down on the job in this way. I was over charged by $600.00 my vehicles were NOT ready when promised, I was delayed a day leaving and was still charged full price. Just inexcusable!

Melody O.  |  Overall Experience 
Clasificación:
1.0

Online said open 7-7 arrived and there were 6 customers standing around and said no one was there. 3 ended up leaving and finally as I was taking to online support someone showed up and disconnected trailer and just said you are good to go… App didn't work as it had in past for returns so took him at his word even though guy online said I couldn't drop there lot was full even though that's where it said to drop.

Alan F. 
Clasificación:
5.0

Very professional

DAVID J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

carl S. 
Clasificación:
4.0

I had to wait 4hour for someone to open the building and check me in.

Kerwin L.  |  First Impressions 
Clasificación:
5.0

Ninguno

JEFFREY A. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH D. 
Clasificación:
5.0

The trailer that I rented leaked so I put Gorilla Tape on top to seal the leak.

JOSEPH T. 
Clasificación:
3.0

The location is very congested.getting in an out and moving around on the lot is difficult.

Lelia R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Lelia R. 
Clasificación:
3.0

For the most part I had no issues with uhaul storage, there were a few items that seemed to have mold or something similar on them when I was moving out my things, most of those items have been in there for almost two years and Didnt have an issue with moisture, so I don't know if maybe there was a power outage or something. Also when I was trying to cancel my storage I was unable to get ahold of anyone at the store itself even though it was 2 hours before closing, I called multiple times as well as my mom, I was always transferred to someone in customer service. I don't know why I wasn't able to get ahold of anyone at that location. Other than that it was good.

Mary S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GUISEPPE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
1.0

Didn't even know I was picking up stuff and to call and transfer order to them and equipment is horrible. The staff needs better training and equipment needs serviced. This location is a joke. Don't rent from St Augustine Florida area.

Adam E. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

The only complaint I have is the van stunk really bad. It smelled like cow manure. The people that run this location are really nice and do an amazing job! They are always friendly and positive when I stop in.

BONNIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

I had the trailer less then 8 hours and got charged 2 days.

MARK H. 
Clasificación:
5.0

Keep up the great work and friendly personality.

DEBORAH M. 
Clasificación:
5.0

Great service. The guys at the FL location hooked up my trailer for me. The pick up and drop off were super easy!

GREGORY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

Staff was very helpful and respectful!

ROBERT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN O. 
Clasificación:
5.0

Originally I reserved a 5x8 open trailer. When I got there they didn't have it so upgraded me to a 5x9 that they did have. Then the 5x9 they set me up with didn't have a drive on tail gate so change again. An additional cost to me, would been nice going into it if system would've not allowed me to rent the 5x8 since it wasn't available.

RONALD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

PRESTON B. 
Clasificación:
5.0

A little crowded with cars brining in clients and a yard full of trailers and trucks. With the amount of business generated here, it would be good to get a larger yard

CARL G. 
Clasificación:
4.0

I marked no for equipment well maintained because the lock to lock the back end did not function. Would not unlock. The truck functioned good and was clean.

ROBERT D. 
Clasificación:
5.0

Sarah did an incredible job taking my trailer in. I'm very happy with service.

Freddy R. 
Clasificación:
5.0

Staff was super friendly and helpful!!!

Charles A. 
Clasificación:
5.0

Every time I come into this location all of the staff has been amazing. I would highly recommend anyone who needs a truck or moving supplies to visit this store.

Matthew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS K. 
Clasificación:
5.0

Tell your customer how heavy the trailer is. I told agent I would drop off. No suggestion that trailer was not well balanced and was front end heavy.

AUGUST S. 
Clasificación:
3.0

Facility is way too small for the amount of business it does.

PAUL S. 
Clasificación:
5.0

The right side mirror kept moving and would not stay still for us to be able to use it. Could only use the left side mirror. Right side mirror needs to be fixed.

TRACY A. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK S. 
Clasificación:
5.0

Excellent staff made renting an easy experience.

ANDREW M. 
Clasificación:
5.0

Angle was awesome and very helpful.

FORREST H. 
Clasificación:
5.0

Like all the U-Haul and storage centers, this place is well run. The staff are very helpful and friendly. In spite of unusual high traffic and the hottest day of the year.

TIMOTHY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

THEODORE D. 
Clasificación:
1.0

Pure incompetence. Tried three times to charge me miles on a trailer. Changed reserved drop off location without permission to a location 20 miles away. Upcharged for services I did not have or want. 1 hour wait to pick up and drop off, despite online reservation. Disorganized, untrained, and deceitful ppl st this location. Never again.

JON U. 
Clasificación:
5.0

Very nice and helpful

Marquita B.  |  First Impressions 
Clasificación:
5.0

Excellent job! I was in and out very quickly! Overall great experience!

DONALD S. 
Clasificación:
5.0

The two ladies that helped us were very pleasant and were both working hard!

Jennifer B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD F. 
Clasificación:
4.0

Ensure your customer receives their receipt. I did not get one on my last visit.

Gilbert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE D. 
Clasificación:
4.0

The passenger side mirror wouldn't hold position making it impossible to change into the right lane. It wasn't noticeable until I got on the highway

Pamela C. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAWRENCE S. 
Clasificación:
5.0

It was very quick and efficient.

GARY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian R. 
Clasificación:
5.0

El cliente no dejó un comentario.

William A. 
Clasificación:
5.0

Very polite very customer worthy and would recommend them to anybody

DALE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP H. 
Clasificación:
5.0

The staff were amazing. I didn't even realize you guys were around the corner! Your prices are impossible to beat. Thank you for making a stressful day much more tolerable! And thank you for your awesome staff!

GRANT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TINALOUISE Y. 
Clasificación:
5.0

Prompt and pleasant service, great experience

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE F. 
Clasificación:
5.0

Staff was very friendly. We will return!!

NICK S. 
Clasificación:
4.0

El cliente no dejó un comentario.

PETER A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS N. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack P. 
Clasificación:
3.0

I didn't get notifications about refund after taking pics of gas needle and I had to clean out before I could use.

KENYATTA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ronnie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW R. 
Clasificación:
4.0

Excellent and professional staff. Vehicle was clean and everything exceeded my expectations except the amount of space outside the facility. Not sure anything can be done since it appears to be landlocked. That's the only reason I didn't give an excellent rating for location.

Anthony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
3.0

Trying to return the 6x12 trailer and the people working there were rude and acted put out I was returning there. Complaining about no room. Sorry that's not my fault

Brian H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONNA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Candice C.  |  First Impressions 
Clasificación:
5.0

Angel was amazing. I had a couple of issues on the return but she was on top of things and had me on my way quickly. Couldn't ask for better service.

Aaron W. 
Clasificación:
3.0

I made a reservation for pick-up at 8:30a.m., using the 24/7 share feature. When I arrived to the pick-up location at 8:20 a.m., I proceeded to follow the instructions on my phone on how to obtain my key from one of the 4, 24/7 combination lockboxes. No combination or even box # was given. Instead, I was told I had to wait for a u-haul employee to arrive at 9, when the store opens. So I waited until 9 and after explaining my dilemma to the u-haul employee, he tells me he personally hates the 24/7 share feature, because "it sucks because it doesn't work". He then walks outside to get my key which was inside one of the 4 previously mentioned 24/7 lock boxes the whole time. He had the combination and everything. This pushed my entire day back an hour and my customer whose home I was moving was not happy. I realize this isn't the fault of this particular location nor was it the fault of the employee that rang me up at the register. This review is for the U-haul IT guys who can't seem to get their website features to work. U-haul...tighten up!

RYAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jake I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARDO H. 
Clasificación:
5.0

There was no motorcycle trailer when I got there so I changed the date, the other person, never returned it.

Ricky H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vinice J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mitchell W.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Daniel B.  |  Overall Experience 
Clasificación:
5.0

The front desk personnel were knowledgeable and very kind.

Cheyenne C.  |  Overall Experience 
Clasificación:
4.0

A little costly for me but it worked out great. It was a clean place and very professional people. Gracias

JEFF S.  |  Overall Experience 
Clasificación:
4.0

St Augustine facility was great others I dealt with only mediocre

gordon p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA A.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

maddison h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald E.  |  Overall Experience 
Clasificación:
5.0

Easy process!

Everything B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan T.  |  Overall Experience 
Clasificación:
5.0

My overall experience was excellent ! I had my things there for the better part of seven years. The facility was clean , dry , easily accessible and well lit. The staff was always friendly and answered any questions that came up during my time there. I would recommend the St Augustine location to anybody that values the above listed attributes. Thanks again,

JOHN O.  |  Overall Experience 
Clasificación:
5.0

The staff was great and I had a wonderful experience doing business with this company. Thank you for everything and to staff for all their help and with my needs.

Mark W.  |  Overall Experience 
Clasificación:
5.0

From day one this facility has taken care of me and all the staff have been kind and friendly. From calling and emailing about payment to rental of trucks I have never had a problem and always have been happy with doing business there. Only reason I left is I moved further away from the facility and takes me 15 min or more to get there and it is no longer convenient for me to use. Have nothing but great things to say about this U-haul.

Mike R.  |  Overall Experience 
Clasificación:
5.0

Ashley is a superstar

Randy E.  |  First Impressions 
Clasificación:
5.0

Ashley was the bomb, we rent uhauls all thru Orlando daily and none of em were as fast as this one.

Randy E.  |  Overall Experience 
Clasificación:
5.0

From the booking agents on phone to your people working onsite at the facilities are first rate in customer service. They made everything very simple.

Melissa Y.  |  Overall Experience 
Clasificación:
5.0

My experience on 3/17/21 was perfect, the staff went above and beyond to meet my needs. She was very friendly and knowledgeable, the business had all the equipment I needed at a fair price. I will be doing business there again. ¡Gracias!

Mark W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY P.  |  Overall Experience 
Clasificación:
5.0

I just want to let you know that you're on call 800 ladies are fabulous! as well as Ashley Kari and Megan who have been handling the rt1 Uhaul in Saint Augustine Florida! Everything Was handled with ease! It was quick and easy I really appreciate it I gave them all a 10!

Melissa Y.  |  First Impressions 
Clasificación:
5.0

The lady was very helpful & pleasant.

Suzanne C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA T.  |  Online Move In 
Clasificación:
5.0

Enjoy their professionalism. Satisfied with their knowledge of all equipment at hand. Their commitment to their customers and their concerns. Keeping the area clean and organized. The experience of knowing my things are safe! Just one less thing to worry about. 

ANA D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ELIZABETH E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

james h.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Nastasha C.  |  Overall Experience 
Clasificación:
5.0

Staff were great , place was always well kept.

Richard V.  |  Overall Experience 
Clasificación:
5.0

Shaun and the rest of the staff were always very helpful

John C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Marvin P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTT S.  |  Overall Experience 
Clasificación:
4.0

Overall good group of staff workers and mechanics from Petier of Uhaul and storage of Jericho NY who really helped me out of pinch to the young man that gave me a storage space at closing time in Saint Augustine FL. However i can't say the same for My horrible experience at the Uhaul of Rockville cntr NY Thanks to a very rude and unprofessional male African american who should not be dealing with the public in my opinion.

OSCAR R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GREG H.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful and friendly. unit is easy to access, and move in was a breeze

Teresa S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eulogio A.  |  First Impressions 
Clasificación:
5.0

The staff were very friendly and knowledgeable. The facility is clean and well kept.

BARBARA M.  |  First Impressions 
Clasificación:
5.0

Good job

John D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H.  |  Overall Experience 
Clasificación:
3.0

Dawn and her team at this facility are outstanding. Courteous,polite and always very helpful. The property is in need of some attention mainly the concrete drives are cracking up and the doors of some of the outside units are hard to raise without them coming out of there track. Also the property is wayyy over crowded with rental trucks and trailers.

Gregory O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JANINE L.  |  Overall Experience 
Clasificación:
2.0

The general managers are friendly, proactive and over all excellent. My only concern was that ants invaded our storage and were all over our things on the wall shared with unit 22. We were very careful to not put any sort of food/etc. in the unit that might attract pests. My guess is that unit 22 has something in it. Again, the staff was great. Unfortunately the pest invasion made it a bad experience.

NATHAN B.  |  Overall Experience 
Clasificación:
5.0

Site manager went above and beyond to assist me especially given the last minute change of drop off location. It really made me feel appreciated as a Uhaul customer

KATRINA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathleen S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

shelly w.  |  Overall Experience 
Clasificación:
5.0

Great staff , very friendly, made moving in very pleasant thank you very much you all rock

Mark K.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

brant B.  |  First Impressions 
Clasificación:
5.0

Clean facility and friendly staff.

Paula Y.  |  First Impressions 
Clasificación:
5.0

GREAT experience. Very easy to work with

John C.  |  First Impressions 
Clasificación:
4.0

everything went well

Ramona H.  |  First Impressions 
Clasificación:
5.0

Dawn, Dave and i believe Ryan were awesome in helping me secure the unit and explain the policy's.

Mike R.  |  First Impressions 
Clasificación:
5.0

John was awesome! He explained the whole process to me and got me on my way to load and bring my stuff back to my storage unit!

Joyce B. | Reservación
No se han enviado comentarios para esta ubicación.

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  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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