Comentarios del cliente para U-Haul Moving & Storage of Saint Augustine

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Saint Augustine

Grado total:

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Mitchell S. en

Grado:

I’m not recommending U-Haul for nothing. Matter of fact I’ll probably write a ton of bad reviews on different platforms. Bc you guys took advantage of me!

Charles T. en

Grado:

Love the new technology, much faster check in, great staff.

MONTY C. en

Grado:

People were very helpful and friendly. Will be back again if I ever need to rent a truck or trailer.thank you

Gary D. en

Grado:

Very packed location. Hard to maneuver.

antoine K. en

Grado:

Keep doing the same

Robert H. en

Grado:

Great customer service - always a perfect experience when renting at this site!

Tyler P. en

Grado:

El cliente no dejó un comentario.

robert m. en

Grado:

Very nice nan from New York. Quick and efficient

John D. en

Grado:

I believe the employees name was David. Awesome individual. Very personable.

Jerry G. en

Grado:

My van broke rented one from U-Haul might not buy another van just use them when I need one. Excellent van excellent price

James M. en

Grado:

El cliente no dejó un comentario.

Tyler P. en

Grado:

El cliente no dejó un comentario.

TIMOTHY M. en

Grado:

It is hard to think of any improvement. I really am very very impressed with U-Haul in every facet such as customer service, web interface, and phone app. Love U-Haul.

Lori G. en

Grado:

Great location wonderful people.

Dustin A. en

Grado:

El cliente no dejó un comentario.

STEPHANIE E. en

Grado:

El cliente no dejó un comentario.

sergio f. en

Grado:

I went out at the last minute, looking for a pickup truck..the one they had was already rented out, but they showed me to use it, knowing I needed it really bad for only a coupe of hours..

MIchael L. en

Grado:

I called for a closer drop off location on the same side of town. A very nice lady assisted me but she indicated that the closest location would not have room for the large truck. I gassed up and headed to the agreed drop off. This was a small storage center with no one around. I called the number for the storage center and was told “we don’t do u haul anymore”. I called u haul customer support and got the same lady. She was very apologetic and directed me to the corporate location. She credited me some mileage since I had to drive across town. Very nice lady! At the corporate check in the agent seemed to want to charge me for fuel but I showed him my fuel receipts and the extra miles I had not anticipated and he relented. Overall the truck was clean and operated well. It did take me over an hour to return the truck though.

MONTY C. en

Grado:

Overall experience was very good

Patricia S. en

Grado:

So friendly!

david m. en

Grado:

El cliente no dejó un comentario.

Loriane G. en

Grado:

Dawn and Shawn are great!

Margaret A. en

Grado:

Dawn and Shaun Davidson were wondeful. Any questions i asked were explained very well and i felt i was dealing with 2 prople who really knew what they were talking about. They made it a very pleasant

Gary L. en

Grado:

El cliente no dejó un comentario.

Vinny T. en

Grado:

El cliente no dejó un comentario.

Brian W. en

Grado:

Dawn and Shaun are awesome. We will definitely continue to make them our “go to” U-Haul location!

mary AND Dan p. en

Grado:

everyone was friendly and desired to process me quickly

kelly f. en

Grado:

El cliente no dejó un comentario.

Robert A. en

Grado:

Robert was a big help

Brenda B. en

Grado:

El cliente no dejó un comentario.

Joseph W. en

Grado:

Great experience with St Augustine staff

SKIP M. en

Grado:

El cliente no dejó un comentario.

todd c. en

Grado:

El cliente no dejó un comentario.

Carol M. en

Grado:

Excellent service both pick up and drop off. Thank you Shawn in St Augustine FL and Sam in Manchester NH. Superb service!!!

Elaine N. en

Grado:

El cliente no dejó un comentario.

william g. en

Grado:

El cliente no dejó un comentario.

arthur p. en

Grado:

The reason I won’t recommend this u haul to anyone is because I won’t recommend any u haul. I’ve rented many trailers from u haul in the past and as long as the trailer was back by close of business it was a “1 day charge. I picked the trailer up around 7:30 am and had it back by 5 pm the same day. I feel u haul stole from me by charging my card for 2 days especially after I paid 16.00 for the insurance. 87.00 for a 1 day rental is a rip-off. I can promise you that I won’t be back and if I have anything to do with it. I’ll get the word out that u haul is a rip-off.

ROBERT G. en

Grado:

El cliente no dejó un comentario.

David C. en

Grado:

Service was very quick and efficient!

Kirk D. en

Grado:

El cliente no dejó un comentario.

michael C. en

Grado:

El cliente no dejó un comentario.

Flora P. en

Grado:

Didn't want a box trailer , but had to settle for it because the person we called at the corporate office told her the wrong thing. We broke down with our trailer and decided we would get it fixed instead of driving the big box trailer.we had to change our destination t florida instead of ohio where we were originally going They said take it to herbert st in daytona but when we took it they said they wouldn't take it that we would have to take it to inter ational.we did and they said we brought it to the wrong place.we got a litttrle angry so they said they .said they would changethe destination so we could leave it there

W Steve S. en

Grado:

El cliente no dejó un comentario.

Alan R. en

Grado:

Got me in & out in 10 minutes Shawn & Dawn were wonderful

Thomas H. en

Grado:

Great

MICHAEL B. en

Grado:

Fast and efficient.

Claire B. en

Grado:

El cliente no dejó un comentario.

William B. en

Grado:

Helpful as always.

Jesus R. en

Grado:

They were very friendly and the older man they have working there is excellent!!

SUSAN S. en

Grado:

They were interested in how our trip was and the trailer’s performance. Welcoming staff.

Victor C. en

Grado:

all was good

louis r. en

Grado:

El cliente no dejó un comentario.

Stephen M. en

Grado:

Excellent Experience - Vehicle was waiting for me when I arrived, check and return was fast and easy. Thanks for the service

Rebecca K. en

Grado:

El cliente no dejó un comentario.

Alan H. en

Grado:

Nothing very well run location

Loriane G. en

Grado:

Not a thing. Dawn and Shawn were great!

Michael I. en

Grado:

Shawn was excellent

Phil L. en

Grado:

N/A Great customer service.

Thomas b. en

Grado:

Customer experience was great. Vehicle "check-in" was .efficient with no delays in processing our one-way trip.

Stanford A. en

Grado:

you need faster software, paperwork takes too long

Catherine K. en

Grado:

El cliente no dejó un comentario.

Bernard M. en

Grado:

Service was friendly, pickup and drop off was easy. A little more miles than The U-Hauls on Anastasia Isand, but the size truck I needed was not available on the island for the day/ time I needed.

Shane A. en

Grado:

El cliente no dejó un comentario.

Brendan S. en

Grado:

When we dropped off tech we were informed of addtl charges that we were told wouldn't apply by pick up location. The guy at check in location was rude and wouldn't discuss with us, handed us recpt and turn around and walked off. Very rude customer service.

Philip C. en

Grado:

the employee was great

Patricia S. en

Grado:

El cliente no dejó un comentario.

Ken W. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

El cliente no dejó un comentario.

William C. en

Grado:

Quick service, friendly and to the point.

Matthew H. en

Grado:

Proprietor has accused me of damaging a truck. I loved a mattress. Damage was CLEARLY old. Metal door was missing paint and is pushed INWARD. I was charged over $500 after being told he would submit the claim to Uhaul, who would then contact me and issue a promissory note. If these charges are not reversed within 24 hours, I will be making a claim in civil court against the owner and Uhaul. At NO TIME was I given photos of the truck or given a walk-around, both of which the owner claims I was given. The owner also saw fit to make these outrageous allegations in front of multiple other customers and was unbelievably rude when I challenged his wife’s allegations. Not only will I never return to this location, I will not make use of any Uhaul product unless this is addressed and corrected in a timely manner. Matthew Hooker St. Augustine, FL (904)315-4825

Albert A. en

Grado:

El cliente no dejó un comentario.

Lisa F. en

Grado:

SIMPLY HORRIFYING. THE WAY I WAS TREATED THERE WAS INHUMANE. CRUEL BEYOND WORDS. THREATENING AND ABUSIVE. I ENDED UP HAVING TO INVOLVE AN OUTSIDE ADVOCATE. IT'S BEEN TRAUMA UPON TRAUMA. IF MY BELONGINGS WEREN'T IN STORAGE THERE, I'D NEVER STEP FOOT ON THAT PROPERTY AGAIN.

GERARD F. en

Grado:

Fast and efficient return!!

Don D. en

Grado:

Nice operation, very customer focused

Russell K. en

Grado:

none

TERRY H. en

Grado:

El cliente no dejó un comentario.

Debbie B. en

Grado:

Everything was as promised and truck was clean and easy to handle. Loved the blankets I rented too.

John S. en

Grado:

El cliente no dejó un comentario.

Jodee K. en

Grado:

Overall was a great location, only downfall the gentleman didn't have any help and had 2 do everything causing a few of the other customers to get upset. I ordered online and no issues! John Paul did a fantastic job, I'll be renting the equipment again in May.

Dan H. en

Grado:

El cliente no dejó un comentario.

John T. en

Grado:

El cliente no dejó un comentario.

Richard M. en

Grado:

El cliente no dejó un comentario.

henry m. en

Grado:

All went well , JohnPaul was very helpful

Claire J. en

Grado:

Man who helped me was great! Knowledgeable, nice, helpful, willing to go the extra mile.

Sam L. en

Grado:

El cliente no dejó un comentario.

Lee K. en

Grado:

El cliente no dejó un comentario.

Jeremy S. en

Grado:

El cliente no dejó un comentario.

Andy B. en

Grado:

El cliente no dejó un comentario.

Gail R. en

Grado:

Always a pleasure. Love the staff, cleanliness of the entire facility. Great vehicles. Super supplies. We realized we would also need bungees, and everything we could want was on the wall. Great merchandising!! Only issue is not being able to get the phone number from the website. We got referred to a different office than the one we wanted because three were on the same long road and we didn’t know address locale.

Arthur R. en

Grado:

Nothing. This uhaul is perfect!

Emerson P. en

Grado:

El cliente no dejó un comentario.

KYLE B. en

Grado:

El cliente no dejó un comentario.

don g. en

Grado:

Everything was great.Their people were super.

YASIER D. en

Grado:

The rental day after filled the documents, the keys for the truck rented was missed, when i return the truck they was charging me for gas and was not suppost to because i bring the truck back full gas as rented and the last and worst is that My bank account been charge like 4 times with diferent amounts for a total over $500 and the real total is 148. Very bad experience

SHEILA D. en

Grado:

El cliente no dejó un comentario.

Todd W. en

Grado:

The trailer was not available when I reserved it. It was not the locations fault and they were helpful in resolving the issue

Frank P. en

Grado:

Thanks, another easy trailer rental experience

EARL B. en

Grado:

Best place in St Augustine to rent a trailer!

Joseph S. en

Grado:

El cliente no dejó un comentario.

Samala B. en

Grado:

El cliente no dejó un comentario.

Don D. en

Grado:

Shawn runs a nice and friendly operation, top notch.

tim v. en

Grado:

Retain employees such as these. They are helpful and know their job.

JEFF K. en

Grado:

I was forced into a 2-Day rental. I went in to rent a truck and pick it up that evening however when I got my contract I realized it had to be returned the next day by noon when I went back to ask if they could change the time since I could t pick it up earlier they ended up charging for for an extra day. Poor customer service and rude to be quite honest with you. We also filled up the tank across the street and still got charged $7 for gas. I will never rent from this location.

Willa S. en

Grado:

good job

joel s. en

Grado:

El cliente no dejó un comentario.

Mark K. en

Grado:

I thought that the grounds could have been better maintained. My unit collected many leaves due to poor weather stripping. Friendly staff. Monthly payment too high for size of unit.

glenn f. en

Grado:

El cliente no dejó un comentario.

diane g. en

Grado:

El cliente no dejó un comentario.

joseph c. en

Grado:

El cliente no dejó un comentario.

Kevin L. en

Grado:

El cliente no dejó un comentario.

Eric W. en

Grado:

Everything went smoothly. The entire process made my Family's move much easier.

James C. en

Grado:

El cliente no dejó un comentario.

thomas l. en

Grado:

El cliente no dejó un comentario.

thomas l. en

Grado:

Truck Return was quick and easy. It's nice to have no problems after a long drive.

Karen R. en

Grado:

Remove substandard unsafe trailers from service!!! Treat the customer like they matter!!!

Temica W. en

Grado:

Perfect

Gerald M. en

Grado:

El cliente no dejó un comentario.

Debbie R. en

Grado:

Get intelligent people to work there.

Kevin W. en

Grado:

Nothing thank you all Robert Weiner and John Paul were awesome

Douglas S. en

Grado:

Very helpful and courteous.

Cheryl W. en

Grado:

I thought the cost was high for the amount of space in the unit. The fact that it is so close to where we live was the reason I chose to use this facility.

Lisa J. en

Grado:

El cliente no dejó un comentario.

nicholas m. en

Grado:

Staff friendly and efficient

bruce d. en

Grado:

El cliente no dejó un comentario.

William P. en

Grado:

Everything was good. I loved the new way with the links. Convenient and dummy proof. Loved that you made it so the customer can add pictures of any undocumented damage.

Gerald M. en

Grado:

Staff and u-haul truck was excellent.

Robert D. en

Grado:

Open a u haul North st Augustine with the same great personal Jen and Robert

Brendan B. en

Grado:

Nothing. I have used this location many times because I feel it is the best in town. It is clean and orderly. I was able to pickup when scheduled. Will continue to do my business there.

robert c. en

Grado:

Good service

ANTHONY K. en

Grado:

Everyone I dealt with was very polite & helpful. Would highly recommend this location. Anthony K

Huan T. en

Grado:

Nice and friendly staff. Only wish is that it's more centrally located in St. Augustine, FL.

Raymond A. en

Grado:

Everything went smooth

Joao G. en

Grado:

Great

Chadwick C. en

Grado:

Great people running this business

John A. en

Grado:

Friendly people to work with. Would use again.

STEVE R. en

Grado:

nice and easy

Greg N. en

Grado:

Facility is fine. People there are great. Your computer system sucks to no end. We cancelled before billing cycle yet I received notices again and again. Improve your system!!!

Kasandra C. en

Grado:

Very nice manager. Very accommodating.

christine m. en

Grado:

The staff was very polite and accommodating.

Huan T. en

Grado:

Great place.

Lehner L. en

Grado:

Good price and great people

GLENN S. en

Grado:

The staff were very polite and professional.

Gwendelyn R. en

Grado:

Told they had climate control in size i needed. Got there and they did not. Cost me 100's of dollars for movers and then has to get movers again to move my stuff again to climate control. Never again.

Joyce B. en

Grado:

John was awesome! He explained the whole process to me and got me on my way to load and bring my stuff back to my storage unit!

Gwendelyn R. en

Grado:

Where do I start? What a fiasco. Never again. Spent most of the day with 4 storage rentals.... and 4 total screw ups. In the end I shoved a tall armour in a space with just a door, won't fit!

Yvette P. en

Grado:

Friendly!

Sara W. en

Grado:

This particular location is above par compared to others I have dealt with. I would definitely recommend!

Debra S. en

Grado:

Friendly staff and very accommodating.

Mildred Evelyn W. en

Grado:

I was very happy with everything.

SHARON B. en

Grado:

Gloria was very helpful to me throughout my rental. She was always friendly and easy to work with.

Lindy E. en

Grado:

There was a discrepancy in the unit reserved & what was available upon arrival. After several phone calls to customer service it took a letter to the CEO to get the issue resolved efficiently.

Laura M. en

Grado:

we ran out of room moving my son home after college graduation and they were wonderful and saved the day!

Jacob B. en

Grado:

Need to be able to access from the metal pull down on the smaller storages with employee supervision wider doorways by 1 1/3 inches