Comentarios de los clientes para U-Haul Moving & Storage of Saint Augustine

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Saint Augustine

Clasificación general:

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BARBARA M. | First Impressions |
Clasificación:

The staff were very friendly and knowledgeable. The facility is clean and well kept.

CHRISTINA M.
Clasificación:

El cliente no dejó un comentario.

David K.
Clasificación:

El cliente no dejó un comentario.

Vicky H.
Clasificación:

I asked for an invoice was told I would receive it in my email. I never did please send me mine if you're able

Jody R.
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El cliente no dejó un comentario.

John D. | Overall Experience |
Clasificación:

Good job

JAMES H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Gregory O. | Overall Experience |
Clasificación:

Dawn and her team at this facility are outstanding. Courteous,polite and always very helpful. The property is in need of some attention mainly the concrete drives are cracking up and the doors of some of the outside units are hard to raise without them coming out of there track. Also the property is wayyy over crowded with rental trucks and trailers.

KAREN W.
Clasificación:

El cliente no dejó un comentario.

Bob R.
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El cliente no dejó un comentario.

Quentin E.
Clasificación:

Great service

ROBERT P.
Clasificación:

Truck was dirty. Staff was rude.

JOHN R.
Clasificación:

Nothing, is was simple and easy and reasonably priced.

ADAM C.
Clasificación:

I wasn't able to use the u-haul Website to drop off the trailer after hours. Could be a phone issue or a website issue, not exactly sure but the website couldn't verify my location even though I had location services on. Not the fault of the store.

MICHAEL G.
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El cliente no dejó un comentario.

JAMES H.
Clasificación:

I've had very good service at all of the locations of U-Haul I've used.

christian W.
Clasificación:

El cliente no dejó un comentario.

KENNETH K.
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Agents were courteous and friendly

JAMES M.
Clasificación:

Truck was old and worn out.

DANIEL C.
Clasificación:

Professional and customer focused.

WILLIAM S.
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Efficient, friendly, professional staff. Location easy to find and easy entry and exit.

NANCY D.
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El cliente no dejó un comentario.

PAULA R.
Clasificación:

Great service, thank you

PEDRO F.
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El cliente no dejó un comentario.

BRYAN JOSEPH L.
Clasificación:

Understaffed and extremely crowded. I felt bad for the guy working the yard

Juan R.
Clasificación:

El cliente no dejó un comentario.

James S.
Clasificación:

Frank was very polite and helpful.

RONALD A.
Clasificación:

Excellent service, vehicle ready as promised. Would highly recommend this business if a moving rental is needed! Customer focused to make rental easy as possible!

Paul S.
Clasificación:

Uhaul needs to expand the property. You are out of room!

Jill H.
Clasificación:

El cliente no dejó un comentario.

Donald S.
Clasificación:

Everything was fine except the attitude I recieved from the woman at checkin, because I am not able to wear a mask.

Sarahelen T.
Clasificación:

No problems. We reported the leak to the personnel.

JANINE L. | Overall Experience |
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El cliente no dejó un comentario.

Richard V.
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El cliente no dejó un comentario.

JUDY H.
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Best experience for renting a vehicle to transport my stuff I was very impressed with the organization the follow-through and the truth Thank you

Noah B.
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El cliente no dejó un comentario.

Isaia M.
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El cliente no dejó un comentario.

Harold J.
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El cliente no dejó un comentario.

David B.
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The associate who helped me Shaun Davidson was great. Very refreshing to have that kind of service and positive attitude.

Fred S.
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El cliente no dejó un comentario.

ERNEST G.
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Drop off no interaction

Gary C.
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El cliente no dejó un comentario.

KEENE L.
Clasificación:

lack of parking makes it difficult to use this location

Derek G.
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The Truck was driveable, and great condition, and did the job! Thank you guys! :-)

Kelly M.
Clasificación:

A great experience. It was a very easy process to rent the U-haul truck I needed. The staff was knowledgeable and friendly.

SALVATORE C.
Clasificación:

Everyone is very helpful

ZACHARY P.
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El cliente no dejó un comentario.

Robert F.
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Truck in great condition, good fuel economy, many tie-downs. Overall very satisfied.

GREGORYV H.
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El cliente no dejó un comentario.

Ann Marie S.
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El cliente no dejó un comentario.

NATHAN B. | Overall Experience |
Clasificación:

The general managers are friendly, proactive and over all excellent. My only concern was that ants invaded our storage and were all over our things on the wall shared with unit 22. We were very careful to not put any sort of food/etc. in the unit that might attract pests. My guess is that unit 22 has something in it. Again, the staff was great. Unfortunately the pest invasion made it a bad experience.

KATRINA S. | First Impressions |
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Site manager went above and beyond to assist me especially given the last minute change of drop off location. It really made me feel appreciated as a Uhaul customer

MELINDA W.
Clasificación:

Equipment was older than dirt, hard to pull

NATHAN B.
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The general managers and staff at that location are always exceptional.

William T.
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Shawn is a great person to deal with. He knows me since I rent from him on a regular basis. He values my business and it shows. I won't rent from anywhere but this location.

franklin C.
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El cliente no dejó un comentario.

David B.
Clasificación:

Be a little bit more friendly when picking up equipment (front counter). Hooking up trailer and returning trailer employees were great.

DEBORAH D.
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El cliente no dejó un comentario.

KENNETH V.
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El cliente no dejó un comentario.

amy B.
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Was difficult to get out after returning my trailer. The associate did point out that it might be tricky getting out.

Jacob P.
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Great customer service!

SHARON H.
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Very easy experience and very nice people.

Jean Marc A.
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El cliente no dejó un comentario.

TINA W.
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Very quick pleasant and smooth experience from start to drop off. I will use this U-Haul location again if the need arises. Than you.

David B.
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The return date was a Saturday, and the store had only one employee to manage everything, and the place was beyond busy. It was unfair to Frank to be placed in this positon, with people yelling at him, and making demands, lines backup.

KATHLEEN W.
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El cliente no dejó un comentario.

William S.
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El cliente no dejó un comentario.

ALETHA T.
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Excellent customer service, thank you for a smooth transaction

Julian S.
Clasificación:

Excellent people!!!

Miguel A. | Overall Experience |
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El cliente no dejó un comentario.

Richard P.
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El cliente no dejó un comentario.

joseph V.
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El cliente no dejó un comentario.

CYNTHIA C.
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El cliente no dejó un comentario.

CYNTHIA C.
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El cliente no dejó un comentario.

STEVEN C.
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El cliente no dejó un comentario.

Kathleen S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Paul R.
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El cliente no dejó un comentario.

JANINE L.
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Thank you all. Everyone was professional and kind.

Jeannelly R.
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El cliente no dejó un comentario.

Kevin J.
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El cliente no dejó un comentario.

Wayne Vinyard S.
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El cliente no dejó un comentario.

Vincent Z.
Clasificación:

Nothing everything's good.

STANLEY T.
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El cliente no dejó un comentario.

DENISE W.
Clasificación:

El cliente no dejó un comentario.

REBECCA M.
Clasificación:

Shawn was spectacular and came to our rescue at the last minute with exactly what we needed and the process was perfectly socially distanced!

Leigh B.
Clasificación:

After hours mobile check-in didn't work on my phone so I got charged and extra $20 for the associate to process it the next morning.

Glenn A.
Clasificación:

Was unable to confirm a change of drop off location, so I had to repeatedly call the national # to get it done

Kenneth C.
Clasificación:

El cliente no dejó un comentario.

Robert E. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JAMES C.
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El cliente no dejó un comentario.

Melody D.
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El cliente no dejó un comentario.

Robert R.
Clasificación:

Very good service do not need to change anything perfect .

Thomas P.
Clasificación:

The husband and wife management team is outstanding in guiding. Through the whole. Process, truck size, boxes, and equipment needed (ended up with precisely the number and type of boxes required to complete the job.

Joseph S.
Clasificación:

El cliente no dejó un comentario.

Kyle Z.
Clasificación:

The location manager is really rude and didn't even bother to call me back after I returned the truck. Because of COVID-19 I thought you just put the keys in the drop box and leave and then someone will contact you, but I never got a phone call. I also never received any paperwork and when I contacted this location the manager was very rude and I will never be renting from this location ever again and will not recommend this location to anyone.

Diane S.
Clasificación:

Very friendly and helpful staff.

Orhan M.
Clasificación:

El cliente no dejó un comentario.

Charles O.
Clasificación:

El cliente no dejó un comentario.

Robert M.
Clasificación:

Great customer service.

Kurt D.
Clasificación:

Was raining water was 10” deep in spots lady at desk was ok

BADR A.
Clasificación:

The guy named Shawn who processed the return for me, was one of the meanest people I have ever dealt with in my life, for the simplest reason I asked for a paper receipt. He was so rude and mean. When I asked him for a receipt , he ordered me by saying" you need to hop back in the cargo and read me the miles" , he was screaming " You need to wait a minute for me to do that" I told you "you need to wait" I never rushed him, I asked him, you work for Uhaul, you need to get your own miles. Then I went inside the store where a lady was talking on the phone while Shawn was processing my return receipt. Then out of nowhere, the mean person walked by me and threw the receipt on my face. Then I started talking to the lady and asking for a manager, she barely said a word and said I am the manager. She didn't take any action either while the world's meanest person and angriest called the police on me. I am so amazed how Uhaul keeps hiring low quality people who lacks not only basic customer service skills, but they attack people for the simplest reason of asking for a paper receipt. Till today, no one has reached out to me.

MARIA D.
Clasificación:

El cliente no dejó un comentario.

ROBERT H.
Clasificación:

El cliente no dejó un comentario.

Rick T.
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El cliente no dejó un comentario.

Michael F.
Clasificación:

I wanted to drop trailer at another location closer to my new house but that location said NO. Really? That was very inconvenient

Catherine K.
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El cliente no dejó un comentario.

shelly w. | Overall Experience |
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El cliente no dejó un comentario.

Harry M.
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El cliente no dejó un comentario.

Heather J.
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El cliente no dejó un comentario.

FRANK B.
Clasificación:

Everything was efficient and professional

Robert F.
Clasificación:

A little more room to return equipment would be helpfull

Nadine M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mark K. | Online Move In |
Clasificación:

Great staff , very friendly, made moving in very pleasant thank you very much you all rock

brant B. | First Impressions |
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El cliente no dejó un comentario.

Dorothy V. | Overall Experience |
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El cliente no dejó un comentario.

Joseph G. | Overall Experience |
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El cliente no dejó un comentario.

RICHARD B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Paul W. | Overall Experience |
Clasificación:

After being a storage unit renter for over 2 years, using auto pay on my credit card, and a frequent renter of trucks by me and my son who own a business that requires truck rentals i checked out of my unit on the 29th of April, 2 days before the first. The employee gave me a receipt, showing no charge due for May. I advised him I was on auto pay and was worried that it might be taken out. He said no. Well, auto pay took the $170.00 for May. I called the local Uhaul number, talked to same employee, he said he was sorry but he couldn't do anything about it, and the manager was not available. I called the 1-800 number, and they said the local manager would call me within 72 hours. He did call, gave me the run around, said it had been more than 24 hours, so he couldn't do anything about it, and wouldn't do anything about it. I asked him if the unit was going to be rented now that it was empty, and he told me because it was no longer rented by me, it was available for rent. Wow. By the way, it took me 2 months to rent that unit in the first place, the larger units are always in demand. So I called back the 1-800 number, and was advised it was up to the local manager what would be done, and that was policy. I told them I wished to register a complaint about it, they advised me they would do so, and the local manager would respond to it within 72 hours. So far I have not received that phone call, which is just as well, it probably would not go well. I will NEVER use Uhaul again for anything, and will advise anyone who asks how poorly I was treated and how I was ripped off for $170.00 by Uhaul. Thank you for the opportunity to leave feedbakck.

BRIAN H. | Overall Experience |
Clasificación:

Some of the units have holes in the drywall.

Richard B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

RICHARD B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Richard B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Susan P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Donna M. | Overall Experience |
Clasificación:

All good; just a bit pricey. Thank you.

Matthew S. | First Impressions |
Clasificación:

Hands down the friendliest staff we’ve ever worked with thus far.

Peggie-Sue M. | Overall Experience |
Clasificación:

Shawn and Dawn are great to work with. We did not want to use UHaul after a bad experience we had with the one off Blanding Blvd it they convinced is to allow them to make a difference and they did. Thank you both for a better experience and we will recommend your facility to others!

Paula Y. | First Impressions |
Clasificación:

Clean facility and friendly staff.

kay r. | Overall Experience |
Clasificación:

Have used Uhaul for moving and storage several years.Satisfied.Probaboy will again.Not moving anytime soon,hopefully.🙂

Peggie-Sue M. | First Impressions |
Clasificación:

staff is very helpful. After a bad experience with a different location this staff made me want to come back to Uhaul.

Amanda l. | Overall Experience |
Clasificación:

None

Thomas D. | Overall Experience |
Clasificación:

.

PRISCILLA D. | First Impressions |
Clasificación:

This has been the best move in Ove experienced in my life. Shaun and hos team are super!

Dwight M. | First Impressions |
Clasificación:

Very good

Dennis M. | First Impressions |
Clasificación:

Employee told me he had the storage unit I needed, hour and a half later he did not have what I needed big waste of time

Tammy T. | Overall Experience |
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During hurricane evacuation there were wonderful

John C. | First Impressions |
Clasificación:

GREAT experience. Very easy to work with

Leonard F. | First Impressions |
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I so appreciate the kindness of the company and the professionalism o the staff!

Trudy S. | First Impressions |
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Service was great Service was prompt they got me set with my storage space and everything I needed to go with it in no time at all Thanks to all that help

brendan c. | Overall Experience |
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We were very pleased with our experience. The staff is terrific.

Ramona H. | First Impressions |
Clasificación:

everything went well

Gregory O. | Overall Experience |
Clasificación:

Access to the property and units is terrible due to all the trucks and trailers stored there. Please move all the trucks and trailers.

Mike R. | First Impressions |
Clasificación:

Dawn, Dave and i believe Ryan were awesome in helping me secure the unit and explain the policy's.

Margaret A. | Overall Experience |
Clasificación:

Very dirty storage space Rat droppimgs on the floor and in the corners of the storage space. Will not use again.

brad g. | Overall Experience |
Clasificación:

Was a great place, nice and well kept

Jose S. | Overall Experience |
Clasificación:

Wonder-full place

Margaret A. | First Impressions |
Clasificación:

Dawn and Shaun Davidson were wondeful. Any questions i asked were explained very well and i felt i was dealing with 2 prople who really knew what they were talking about. They made it a very pleasant

William B. | Overall Experience |
Clasificación:

Helpful as always.

Russell K. | First Impressions |
Clasificación:

none

Willa S. | First Impressions |
Clasificación:

good job

Mark K. | Overall Experience |
Clasificación:

I thought that the grounds could have been better maintained. My unit collected many leaves due to poor weather stripping. Friendly staff. Monthly payment too high for size of unit.

thomas l. | First Impressions |
Clasificación:

Truck Return was quick and easy. It's nice to have no problems after a long drive.

Cheryl W. | Overall Experience |
Clasificación:

I thought the cost was high for the amount of space in the unit. The fact that it is so close to where we live was the reason I chose to use this facility.

robert c. | Overall Experience |
Clasificación:

Good service

ANTHONY K. | Overall Experience |
Clasificación:

Everyone I dealt with was very polite & helpful. Would highly recommend this location. Anthony K

Huan T. | Overall Experience |
Clasificación:

Nice and friendly staff. Only wish is that it's more centrally located in St. Augustine, FL.

Raymond A. | Overall Experience |
Clasificación:

Everything went smooth

Joao G. | Overall Experience |
Clasificación:

Great

Chadwick C. | Overall Experience |
Clasificación:

Great people running this business

John A. | Overall Experience |
Clasificación:

Friendly people to work with. Would use again.

STEVE R. | Overall Experience |
Clasificación:

nice and easy

Greg N. | Overall Experience |
Clasificación:

Facility is fine. People there are great. Your computer system sucks to no end. We cancelled before billing cycle yet I received notices again and again. Improve your system!!!

Kasandra C. | Reservation |
Clasificación:

Very nice manager. Very accommodating.

christine m. | Overall Experience |
Clasificación:

The staff was very polite and accommodating.

Huan T. | Overall Experience |
Clasificación:

Great place.

Lehner L. | Overall Experience |
Clasificación:

Good price and great people

GLENN S. | Overall Experience |
Clasificación:

The staff were very polite and professional.

Gwendelyn R. | Overall Experience |
Clasificación:

Told they had climate control in size i needed. Got there and they did not. Cost me 100's of dollars for movers and then has to get movers again to move my stuff again to climate control. Never again.

Joyce B. | Reservation |
Clasificación:

John was awesome! He explained the whole process to me and got me on my way to load and bring my stuff back to my storage unit!

Gwendelyn R. | Reservation |
Clasificación:

Where do I start? What a fiasco. Never again. Spent most of the day with 4 storage rentals.... and 4 total screw ups. In the end I shoved a tall armour in a space with just a door, won't fit!

Yvette P. | Overall Experience |
Clasificación:

Friendly!

Sara W. | Overall Experience |
Clasificación:

This particular location is above par compared to others I have dealt with. I would definitely recommend!

Debra S. | Overall Experience |
Clasificación:

Friendly staff and very accommodating.

Mildred Evelyn W. | Overall Experience |
Clasificación:

I was very happy with everything.

SHARON B. | Overall Experience |
Clasificación:

Gloria was very helpful to me throughout my rental. She was always friendly and easy to work with.

Lindy E. | Overall Experience |
Clasificación:

There was a discrepancy in the unit reserved & what was available upon arrival. After several phone calls to customer service it took a letter to the CEO to get the issue resolved efficiently.

Laura M. | Overall Experience |
Clasificación:

we ran out of room moving my son home after college graduation and they were wonderful and saved the day!

Jacob B. | Overall Experience |
Clasificación:

Need to be able to access from the metal pull down on the smaller storages with employee supervision wider doorways by 1 1/3 inches

No se han enviado comentarios para esta ubicación.

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