Customer Reviews for U-Haul Moving & Storage of Saginaw

7,219 comentarios

3520 Bay Rd   Saginaw, MI 48603
(Btwn Mccarty & Shattuck)

(989) 791-1510

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(989) 791-1510

3520 Bay Rd
Saginaw, MI 48603
(Btwn Mccarty & Shattuck)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Timothy C. 
Clasificación:
5.0

The staff were very helpful and it was easy to rent. The truck was in great shape, easy to load, to drive and unload.

Sherry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David Y. 
Clasificación:
5.0

Na

Michael H. 
Clasificación:
2.0

Truck window was filthy, interior smelled like cigarettes. Truck road terrible.

Carl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Allison R. 
Clasificación:
5.0

The staff at this location was very professional, the manager Wendy treated me like family.

Gregory D. 
Clasificación:
5.0

El cliente no dejó un comentario.

bonnie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary T. 
Clasificación:
5.0

Everyone was friendly and nice and made me feel very comfortable

johnna p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel T. 
Clasificación:
5.0

My first time using a Uhaul truck. It was not bad. I would rent one again. The staff was friendly and helpful.

DON P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marco D. 
Clasificación:
5.0

El cliente no dejó un comentario.

bridget P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence W. 
Clasificación:
3.0

The rear cargo door was extremely hard to get open, and I had a considerably hard time getting it closed. On pulling down on the door as hard as I could, it would stop quite shy of closed and latchable, over and over again.

Mark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albanis V. 
Clasificación:
5.0

El cliente no dejó un comentario.

patricia F. 
Clasificación:
4.0

El cliente no dejó un comentario.

mathew W. 
Clasificación:
5.0

Wendy is amazing!!!

Jianie C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabet H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Abby C. 
Clasificación:
3.0

Have a back up plan for when you get equipment back broken so you have what a future customer reserves so you don't give them a smaller truck then charge extra for miles because there were more trips needed

Justin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven R. 
Clasificación:
4.0

El cliente no dejó un comentario.

michael M. 
Clasificación:
3.0

It took to long to get the truck when they already had all my information in the system. Then they said I had to have it back by 5 pm when I never said I'd be back by 5 pm.

George S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge Q. 
Clasificación:
5.0

The employees at this site are FANTASTIC! So kind, helpful and patient!!

Theresa F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean G. 
Clasificación:
5.0

I appreciate the cleanliness of the truck customer service was excellent you guys rock keep up the good work!!!!!!!!!!!!!

Shirlon R. 
Clasificación:
4.0

El cliente no dejó un comentario.

lauren B. 
Clasificación:
5.0

I have only rented a Uhaul a few times in my life, and I am not normally one to take the time to review products or services, however, I just want to recognize the women who rented us the Uhaul in Saginaw (see drop-off). Kind, courteous, and because I didn't understand the local vs drop anywhere situation, she accommodated me by allowing me to change my order to save paying for the entire way back empty. Not only that she only had one drop anywhere and I believe it was just dropped off. She was very nice, had someone else come to the register when another customer came in, and she was with me. I couldn't ask for a better experience.

matt S. 
Clasificación:
5.0

Very grateful they took the time to sort out the previous mess and get me another truck and explain all that I needed to know about the contract and roadside assistance etc.

Veronika C. 
Clasificación:
4.0

Enclosed trailers should be vented

Stephen S. 
Clasificación:
5.0

Thank you for being so kind! Q? Please tell me. Wasn't I suppose to receive a remaining refund, at the end of the day, from the deposit I paid, whence the truck was returned?

Shirlene B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROYCE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Heather T. 
Clasificación:
3.0

Parking lot is pretty small and definitely needs to be bigger for everything that is going on there.

Derek F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Destinay C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie K. 
Clasificación:
5.0

I rented a car dolly and it wasn'6 attached properly. I was 1 block from leaving my resident and the strapping came a loose from left front tire.Had I not stopped too gas up I could have had a serious acct on the road. It took 2 hours to get another dolly and I was told that a wire had come a loose. Since my arrival I found that it was from my air conditioner.

Geraldine W. 
Clasificación:
4.0

Trailer I rented had side marker lights that were inoperative. This was found when lights had to be used at night. Stop tail and turn all worked properly, these were checked at pick up location during day time by the attendant, but marker light were not checked out. This should be part of the pre-inspection. Along with the visual walk around. Not having side marker lights on a trailer during night driving is hard to judge turns or even ensure trailer is tracking properly behind the tow vehicle.

Jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWNDONTEZGIRAR P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas G. 
Clasificación:
4.0

Can't think of anything.

Matthew B. 
Clasificación:
4.0

I had requested Midland and ended up having to drive to Saginaw to pick up my U-haul which resulted in extra miles that ended up costing me an additional $38.02.

Christine W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry R. 
Clasificación:
5.0

Had a flat on my own vehicle and the attendant assisted us in putting on the spare!

Mike F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
5.0

Flawless experience, from pick up to drop off. I will be leasing my next trailer from you in two weeks.

brian W. 
Clasificación:
4.0

Tracey was very friendly and patient.

Roni C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taquita K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sean M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron B. 
Clasificación:
3.0

Have it full of gas.. I returned it with more than I left. Basically spent 250 dollars on rental and gas for 6 hours. But got the job done. Picked up free furniture. So made it worth it.

peter K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Paige B. 
Clasificación:
5.0

Tracy checked me in originally and was VERY helpful. The various staff lenders keep in contact by radios and appear to work very well together (no sniping comments). I do not know the young man who helped me with parking my truck as i moved into the storage unit and then who subsequently checked in my rental truck, but he was SO KIND. Tall thin dark- complexion, great smile, wearing a boonie hat. I was so very appreciative of him.

Gayle J.  |  Online Move In 
Clasificación:
5.0

Excellent service. Keep up the awesome work of helping others move.

Rev Phiolmena O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob M. 
Clasificación:
2.0

TBH the whole fact of charging me 1$ per mile, plus to fill up the tank to where it was when rented seems over the top. The Truck was badly beaten up and while Driving the ABS lights and Check engine light came on..... If the brakes decided to fail or the truck die... and when i called the store about this, they said it happens all the time and nothing to worry about.

Thomas H. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROCHELLE A. 
Clasificación:
3.0

Overall experience was just ok. During arrival the lady seemed like she was having a bad day. Truck had lots of dings and the driver seat was very torn. Crew upon returning the equipment was great.

Steffen S. 
Clasificación:
5.0

Reduce wait times

Ernest E. 
Clasificación:
5.0

Great Customer Service and very well Organized!

William B. 
Clasificación:
5.0

Last uhaul truck you have to alignment

Xao M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL DARRON G. 
Clasificación:
4.0

El cliente no dejó un comentario.

richard T. 
Clasificación:
5.0

El cliente no dejó un comentario.

amanda S. 
Clasificación:
3.0

Guy in Saginaw was rude.

Subbarao C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorene L. 
Clasificación:
3.0

The gentleman that goes outside to check the trucks was very helpful and polite.

Mitchell J. 
Clasificación:
5.0

Really helpful and friendly

Keith T. 
Clasificación:
5.0

El cliente no dejó un comentario.

vasey R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
5.0

Excellent overall. Wendy and team were top notch. Very reasonable price and 100% hassle free.

Albert E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aloha G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deon G. 
Clasificación:
5.0

great job by everyone

Doug H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louise C. 
Clasificación:
5.0

Friendly staff. No issues, they had the truck I needed; good inventory of equipment.

David P. 
Clasificación:
5.0

Very convenient service to use online to book vehicle.

Natalie E. 
Clasificación:
5.0

Excellent and friendly staff

Callie B. 
Clasificación:
5.0

The staff and management team were helpful and able to provide me with the equipment which was requested.

James E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachelle W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory B. 
Clasificación:
4.0

The only issue I had was I rented the trailer for 8 hrs ..only had it for an hr couldn't use it took it back and couldn't get any money back

Joshua Z. 
Clasificación:
5.0

Wendy is amazing!

Becky A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jermaine P. 
Clasificación:
2.0

Make sure equipment is ready and not telling people they have items when then don't I had a confirmed reservation and was told nope I don't have that by the store manager Wendy. Then she says must be wrong location. I show my confirmation then she gave me some effort. Crazy!

markeith R. 
Clasificación:
5.0

Wash the windshield

glenn P. 
Clasificación:
3.0

The truck was good. The trailer was not ready to use. It took an hour to get the straps loosened. The left strap was over tightened improperly. We had to do the majority of the work and buy two link chain quicks in order to hold our car down properly. My suggestion is to maintain your trailers and have chains fit the vehicle.

Kathy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH ANTHONY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNY S. 
Clasificación:
5.0

Tracy was absolutely the best when returning my truck.. Thanks Tracy!

Patrick R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Harkesh P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christophernicho S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTINA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Monte-Anna D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shavanna J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Penny F.  |  First Impressions 
Clasificación:
2.0

The lady that was there I think it was Wendy, in the Saginaw bay rd ,was very nice and helpful, I appreciated her help tremendously, thank you again for your service

OPHILIA G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela P.  |  First Impressions 
Clasificación:
5.0

Wendy and Tracy were extremely helpful. Made the experience enjoyable!

Wendy W.  |  Overall Experience 
Clasificación:
5.0

Staff were amazing, and extremely helpful. Would have preferred options for larger storage units however, due to location of facility, it's understood on why that is not an option.

Bonnie S.  |  First Impressions 
Clasificación:
5.0

We were very happy with our storage unit while we were moving. Everyone was so helpful and prompt if we had any questions. I would use them again if the need comes up.

chris c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

PHILIP Z.  |  Overall Experience 
Clasificación:
2.0

I was not told that the 24 hour access was untrue. It is only extended hours which no sign even explained what that meant. I need the exact times. This resulted to me getting locked out of the building while I was still unloading and had to take an extra day to unload and drive 5 hours. This entire experience was garbage and has cost me 400 bucks and U-Haul thinks they are going to charge me for miles but I will not or I will get my 400 I am owed. Will never move with U-haul ever again.

Benjamin M.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Lamont B.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

ASHLEY LYNN S.  |  Overall Experience 
Clasificación:
5.0

Wendy the manager always goes out of here way to make sure that I am cared for and happy with my service at Uhaul. I would also like to say that Tracty greets with a smile and always calls me out by my name!

JON M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

norberto g.  |  Overall Experience 
Clasificación:
5.0

Wendy is the best! And all of her employees are the best!

carlos s.  |  Overall Experience 
Clasificación:
5.0

The U-Haul personnel were professionals and courteous. They knew their job well.

Russell S.  |  First Impressions 
Clasificación:
4.0

Great place and staff... but outside in the winter is a slip and fall begging to happen. The entire area behind the building is not salted and barely plowed it seems. Almost fell several times.

Zachary D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rhonda c.  |  Overall Experience 
Clasificación:
1.0

Everyone was friendly but my card never worked so I would always have to go in and each time have to wait while they tried ti fix it until finally they would let me in themselves. It was super frustrating especially when I wast tying to grab something quick.

Sarah M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom B.  |  Overall Experience 
Clasificación:
2.0

I did my storage unit online. However I was charged 4 times.went there discussed Iraq and he said I had to wait for the next business day and this was Saturday. Then after my First load because I'm currently in a law suite I took pictures befor and after I left and the first trip! Came back and things where different. Bulta where missing and the storage unit next to me has a unit with electricity running from it to my unit. I spoke the manager about it and she told me The was medication and a fridge that needed to be ran in that unit. Then I told her that just seemed weird because we where not allowed to to that. She said they paid extra and there was a camera in the unit as well. Well why do u need a camera in the unit of you ha e them in ever corner or hall of th storage place? Little writes to me. I asked to change units and I did. Came back to the new unit and same thing. My property where moved and the structure of my unit was different. Very strange and in easy. The workers keep saying no one can get in so it makes me question is it the employees who are messing with the units themself! After I complained manager was very rude and said I couldn't do anything unless I had pictures. I told her yes and she got mad and Walked off. Why would you be so mad at me about figuring out why things are being messed with? I didn't want to question any more and could tell she was not interested in my Issue the manager that is. Then they guy that helped me Saturday was nice but when I went on Monday to address my Fees still on there him hisself gor mad and said whatever and walked away.

Amber W.  |  First Impressions 
Clasificación:
5.0

The General Manager, Wendy, was super helpful & pleasant to work with! The process went very smoothly & quickly! The storage faciluty was immaculate! ¡Gracias!

Amy B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

nicole s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eddie S.  |  Overall Experience 
Clasificación:
5.0

Top notch! Very impressed with the service!

Jeffery P.  |  Overall Experience 
Clasificación:
5.0

Wendy and Saginaw team are great! Extremely knowledgeable, friendly, go well above and beyond in customer service.

Kim B.  |  Overall Experience 
Clasificación:
5.0

Nothing else

erika b.  |  Overall Experience 
Clasificación:
5.0

Thank you Wendy. Wish you were a teacher here and all U-Haul facilities across the USA for EXCELLENT customer service. unit 1625

brandon m.  |  Overall Experience 
Clasificación:
5.0

Wendy and service team at this location are the best. Go above and beyond Very friendly and helpful Made our experience go smoothly

Kim B.  |  First Impressions 
Clasificación:
4.0

This is a nice facility.

Daniel C.  |  Overall Experience 
Clasificación:
4.0

Very accommodating

Barbara T.  |  First Impressions 
Clasificación:
4.0

Good folks here.

Daniel C.  |  First Impressions 
Clasificación:
5.0

Wendy was awesome

Barbara W.  |  Overall Experience 
Clasificación:
5.0

Thank you Tracy for all of your help! Thank you for making sure I was well taken care of and had everything I needed!!!

staci t.  |  First Impressions 
Clasificación:
5.0

There were 2 young men working, and there were quite a few customers returning trucks, they were doing a fantastic job taking care of all customers and keeping them all satisfied. Great customer serv

Barbara W.  |  First Impressions 
Clasificación:
5.0

Tracey and Wendy were excellent and assisted me with any questions or concerns I had.

Christopher B.  |  Overall Experience 
Clasificación:
5.0

The manager really knows her STUFF!!😊

Jewell W.  |  Overall Experience 
Clasificación:
5.0

Very helpful! Pleased!

Barbara R.  |  First Impressions 
Clasificación:
5.0

Friendly, energetic and HELPFUL staff here! The storage facility itself is very very clean inside, and the security appears excellent.

Wes S.  |  First Impressions 
Clasificación:
5.0

WENDY MIER IS AN ANGEL!!!

Cornelius P.  |  Overall Experience 
Clasificación:
5.0

The only concern I have it cleaning up right outside of the large door more often. I have seen sharp objects and glass often, and stepped on one which sent me to get a tetanus shot.

SAGINAW I.  |  Overall Experience 
Clasificación:
5.0

She did a good Job serving me, very friendly :)

ERNESTINA T. | Reservación
Clasificación:
4.0

I am still owed 92.20

Nora H.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly and helpful. The ladies I worked with did a great job.

Helen G.  |  Overall Experience 
Clasificación:
5.0

Always a good experience.

Marilyn P.  |  Overall Experience 
Clasificación:
3.0

Having to pay for night access after paying over $150 a month for the unit is way too high. The access times are terrible, and waiting at the place for help is always too long. I would not reccomend.

Julie G.  |  Overall Experience 
Clasificación:
5.0

The staff is awesome. I lost my pandora bracelet and they found it. Called me right away and put it up until I came and got it. Thanks guys!

Latasha L.  |  Overall Experience 
Clasificación:
5.0

Thank you to uhaul, and their staff all was great.

MICHAEL R.  |  Overall Experience 
Clasificación:
5.0

Great service

Deondra G.  |  Overall Experience 
Clasificación:
5.0

We were moving from out of state. We needed storage for a few months, then truck rental to move everything out of storage to our new home. This team was top notch, excellent customer service.

LAURIE K.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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