They need more staffing. I waited for over 30 minutes when I returned the uhaul truck.Andrea B.
Customer Reviews for U-Haul Moving & Storage of Saginaw
Saginaw, MI 48603
(Btwn Mccarty & Shattuck)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The 2 guys working were very nice and helpful. Made check in easy and to return trailer.Thomas E.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Kathy G.
El cliente no dejó un comentario.Jay T.
El cliente no dejó un comentario.Gerald K.
If you tell someone that they are able to drop off the truck in a different location in Saginaw, you should mention that there is a charge and that it's $190.reon M.
Best uhaul. Organized friendly cleanSue S.
Friendly and willing to work with their customers. Will continue to do business at this location as needed.Paul W.
The mgr is extremely professional and courteous and seems to run this location well. The employees all exhibit good customer service.GREGORY B.
Employees were professional and politeconnie R.
When we arrived the computers were down but the personal took care of others and us in a quick and efficient mannerwes G.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.Edward M.
The employees were wonderful .. Thank you for an awesome experience. Wendy MWendy M.
Great service. Terrible site. Parking lot and driveway are way too small to maneuver. Old sign is an eyesore to the community.James W.
El cliente no dejó un comentario.THOMAS WILLIAM C.
El cliente no dejó un comentario.DAVID B.
Driver's side window did not open.James T.
El cliente no dejó un comentario.John K.
Simon and Jorge were excellentcaleb O.
Honor your quoted prices. I was charged almost double the quoted price. Even with mileage we still paid forty dollars over even though we return the truck clean and with the amount of gas required. I called in to the u-haul customer service. The manager was too busy to speak with me and I was told I would get a call back and never did. I'll be disputing the charges on my credit card.Jaelyn M.
El cliente no dejó un comentario.Todd H.
El cliente no dejó un comentario.Mike W.
El cliente no dejó un comentario.talesha M.
The gentleman who helped me get checked in was more than helpful and patient. Service was awesome!Keenan S.
The service was excellent. Staff was polite and very helpful.Barbara A.
El cliente no dejó un comentario.Richard R.
Small issues with pickup and refunds but overall a smooth experience. Facility and staff in Saginaw on Bay Rd were very helpful and patient.Grant W. | First Impressions
El cliente no dejó un comentario.janice B.
They could communicate a little bit more over the phone of asking questionsjeffery G.
El cliente no dejó un comentario.Kelly E.
El cliente no dejó un comentario.Daniel C.
El cliente no dejó un comentario.Dennis H.
El cliente no dejó un comentario.DebbieLynn M.
I think the price for milage to high show ld be less or free wen in townTimothy M.
Symon, and Dale, were extremely friendly and professional. The process to get the trailer was streamlined by beginning the rental online. I highly recommend this location.Lori S.
El cliente no dejó un comentario.Sanjeev N.
El cliente no dejó un comentario.Chris M.
Tracy was GREAT! Highly recommend!!krystle F.
2 people working... One at the front desk one outside. A line of people inside that didn't move... The outside person disappeared and it took almost an hour to get the trailer unhooked. Will never do business with this location again... Very very slow and looked to struggle inside and outside.scott H.
El cliente no dejó un comentario.Diamond G.
El cliente no dejó un comentario.Jonathan B.
El cliente no dejó un comentario.Donyea P.
Fix it so the online check in does not rely on an app, but a website - and make certain to have a wifi connection 24/7 for those that want to do an online check-in.Eric M.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.Richard H.
Owner Tracey Sequin and her crew were so helpful and friendly! Over the four years we stored our goods here, we've been nothing but delighted. On our move-out day, Tracey was gracious and very dedicated to making sure all our needs were met in detail, with a happy smile. Excellent business!Wes S. | Overall Experience
El cliente no dejó un comentario.Autumn A.
El cliente no dejó un comentario.jeff J.
Nothing. You have an amazing staff in Saginaw! Really good people and even better service. I highly recommend using this location.RONALD M.
El cliente no dejó un comentario.Mary M.
Very good customer service experience.PETE B.
El cliente no dejó un comentario.toni P.
All good pickup trailer and drop off after hours, trailer was clean and worked fine.David V.
El cliente no dejó un comentario.Andrew H.
El cliente no dejó un comentario.talesha M.
Seat covers for front seats were NOT permanently attached and the underlaying seat was BAD! Attention to detail, rather than just plain "deal with a customer," would have earned a better rating.David V.
Very difficult to get the truck returned. Lot was jammed. No real signage to say "enter here" or "one way only"Robert N.
The man working the counter was not friendly at all. I've used this Uhaul location in the past for my truck rental needs, and I've never had this issue. He was dismissive and made me feel like one of his staff, instead of a customer.FLORENCE T.
El cliente no dejó un comentario.James L.
Offered me a great deal for changing my drop off location. Great customer service reps and smooth online experience!Candice S.
My son's truck's transmission went out, had to rent a dolly, service was professional and accommodating. Thanks so much! John BennettJOHN B.
El cliente no dejó un comentario.Nicholas B.
El cliente no dejó un comentario.Joshua D.
El cliente no dejó un comentario.Cathleen R.
The truck we used had scratches all over it had the brakes was bad as well and the steering wheel was bad like the alignment was off.Harvey D.
Keep doing what you are doing for your customers! I received a reduced rate on a Transport Trailer, because they had more Transport Trailers than Tow Dollys.Michael M.
Great manager. Well run facility.Thomas M.
Make sure there's at least 1/4 tank of gas for reservations. I shouldn't have to fill up the truck to operate as soon as I pull off.Cameron S.
The upper storage area had a leak, and all our boxes were wet when we unloaded them.John C.
El cliente no dejó un comentario.Carolyn G.
I've used this location many time and I'm always satisfied with the service and equipment.MARCIA YVETTE M.
This is not about the location, but rather the online check in for return of the vehicle, it was difficult and I wasn't sure when I completed it if it was done correctly, the system wasn't clearDavid H.
The truck was very bad specially on the highwayAHMAD SAMIH A.
First, Aerial from customer service was great. She called to confirm my reservation and modified my reservation that saved me a lot of time and money. The Saginaw staff from owner to the gentleman that hooked up my transport provided great customer service.trevelyan C.
As soon as I got to the drop off point in Saginaw MI they were out there to greet me and help with the return. The hole trip was as it should be. Gracias.Joseph Z.
El cliente no dejó un comentario.tori H.
El cliente no dejó un comentario.Thomas R.
El cliente no dejó un comentario.Terra H.
El cliente no dejó un comentario.brody B.
El cliente no dejó un comentario.James L.
Just want to say thank u, reservation was handles very well . And was satisfied with Overall experience, very. Friendly staff , love doing business with you !! Once again thank a million pam J.
El cliente no dejó un comentario.Michael K.
They did not check the vehicle before we took it on a road trip. It had no oil even tho the manager explicitly stated that the vehicle had been checked prior to the event. A lot of the damage was not previously noted. They were not coordinated at all.Britney M.
Dropped keys off and then got an extra charge no explanation why.Hailey A.
El cliente no dejó un comentario.Sadie S.
El cliente no dejó un comentario.DESTINY S.
Appreciated the covered outdoor drop off area and the employee quickly coming right out to meet me without me having to call or come n the office.JEFFREY GEORGE A.
El cliente no dejó un comentario.Corey P.
Very helpful staff! I've used this particular location several times, with the same, exceptional service and results.Chuck O.
El cliente no dejó un comentario.Michael C.
Customer service from the associates during the pick up as well as the return was excellent. We both are veterans and we're using the trailer to pick up donations all 4 of them expressed their appreciation for our service and our continuing mission of serving our homeless veterans. Thank you for having a great team.bruce D.
El cliente no dejó un comentario.Lasha A.
nothing comes to mind. Check-in was quick and easy, return was just as simple. I had no issues with the trailer eitherMark C.
Pulled up, a person was right there to do a quick inspection, and we were done.Brigette M.
Everyone was great! Great customer service! They made sure I was 100% before I left!Ebony A.
El cliente no dejó un comentario.Jay T.
The trailer was dirty both inside and outside.richard T.
This is the first time we had any issues with renting a truck. The truck we were given back door did not work and stuck going up an down, in fact at one point it stuck up at the top and after 30 minutes we gave up.Bonnie V.
Simon was a fantastic person to work with! I accidentally rented a storage unit instead of a truck and his humorous handling made me feel ever so slightly less an idiot. He deserves a raise and a promotion!Connie J. | Overall Experience
El cliente no dejó un comentario.Brian L. | Overall Experience
It was a huge inconvenience getting my stuff out of storage February the 14th around 6:00 p.m. because the two sliding big doors did not open and they've been broken for months and the price of the storage is kind of high price could be lowered I left my storage cleanclaude w. | Overall Experience
El cliente no dejó un comentario.dorrence h. | Overall Experience
El cliente no dejó un comentario.MARY-MICHAEL J. | Overall Experience
Thankful to U-Haul Staff!! We are long term clients!!Cynthia Y. | Overall Experience
El cliente no dejó un comentario.Demarion C. | Overall Experience
The young lady that helped me started out a little rude but moving forward...she was very helpful and informative!Erica B. | First Impressions
El cliente no dejó un comentario.Gloria D. | First Impressions
I was acausted by the associates that work tbere after havi g went through a tromatic event when and with the move to be swarned at fingers pointed iny face called names i didnt stay at uhaul storage i went somewhere elseThomas K. | Overall Experience
Wonderful service and people..DORIS ANN H. | First Impressions
Price for a small unit way to muchElisequziel B. | Overall Experience
El cliente no dejó un comentario.sally m. | Online Move In
Wonderful clean inside storage unit. Great staff.Kathy C. | Overall Experience
El cliente no dejó un comentario.ASTRID LARISSA W. | Overall Experience
Everyone was friendly and nice and made me feel very comfortablejohnna p. | First Impressions
El cliente no dejó un comentario.Elizabet H. | Overall Experience
El cliente no dejó un comentario.Tim R. | Overall Experience
El cliente no dejó un comentario.Taquita K. | First Impressions
Tracy checked me in originally and was VERY helpful. The various staff lenders keep in contact by radios and appear to work very well together (no sniping comments). I do not know the young man who helped me with parking my truck as i moved into the storage unit and then who subsequently checked in my rental truck, but he was SO KIND. Tall thin dark- complexion, great smile, wearing a boonie hat. I was so very appreciative of him.Gayle J. | Online Move In
El cliente no dejó un comentario.Michael R. | First Impressions
El cliente no dejó un comentario.Harkesh P. | First Impressions
El cliente no dejó un comentario.Christophernicho S. | Overall Experience
El cliente no dejó un comentario.CHRISTINA C. | Overall Experience
El cliente no dejó un comentario.Monte-Anna D. | Overall Experience
El cliente no dejó un comentario.Shavanna J. | Overall Experience
El cliente no dejó un comentario.Penny F. | First Impressions
The lady that was there I think it was Wendy, in the Saginaw bay rd ,was very nice and helpful, I appreciated her help tremendously, thank you again for your serviceOPHILIA G. | First Impressions
El cliente no dejó un comentario.Angela P. | First Impressions
Wendy and Tracy were extremely helpful. Made the experience enjoyable!Wendy W. | Overall Experience
Staff were amazing, and extremely helpful. Would have preferred options for larger storage units however, due to location of facility, it's understood on why that is not an option.Bonnie S. | First Impressions
We were very happy with our storage unit while we were moving. Everyone was so helpful and prompt if we had any questions. I would use them again if the need comes up.chris c. | Overall Experience
El cliente no dejó un comentario.PHILIP Z. | Overall Experience
I was not told that the 24 hour access was untrue. It is only extended hours which no sign even explained what that meant. I need the exact times. This resulted to me getting locked out of the building while I was still unloading and had to take an extra day to unload and drive 5 hours. This entire experience was garbage and has cost me 400 bucks and U-Haul thinks they are going to charge me for miles but I will not or I will get my 400 I am owed. Will never move with U-haul ever again.Benjamin M. | Online Move In
El cliente no dejó un comentario.Lamont B. | Overall Experience
El cliente no dejó un comentario.ASHLEY LYNN S. | Overall Experience
Wendy the manager always goes out of here way to make sure that I am cared for and happy with my service at Uhaul. I would also like to say that Tracty greets with a smile and always calls me out by my name!JON M. | Overall Experience
El cliente no dejó un comentario.norberto g. | Overall Experience
Wendy is the best! And all of her employees are the best!carlos s. | Overall Experience
The U-Haul personnel were professionals and courteous. They knew their job well.Russell S. | First Impressions
Great place and staff... but outside in the winter is a slip and fall begging to happen. The entire area behind the building is not salted and barely plowed it seems. Almost fell several times.Zachary D. | Overall Experience
El cliente no dejó un comentario.rhonda c. | Overall Experience
Everyone was friendly but my card never worked so I would always have to go in and each time have to wait while they tried ti fix it until finally they would let me in themselves. It was super frustrating especially when I wast tying to grab something quick.Sarah M. | Overall Experience
El cliente no dejó un comentario.Tom B. | Overall Experience
I did my storage unit online. However I was charged 4 times.went there discussed Iraq and he said I had to wait for the next business day and this was Saturday. Then after my First load because I'm currently in a law suite I took pictures befor and after I left and the first trip! Came back and things where different. Bulta where missing and the storage unit next to me has a unit with electricity running from it to my unit. I spoke the manager about it and she told me The was medication and a fridge that needed to be ran in that unit. Then I told her that just seemed weird because we where not allowed to to that. She said they paid extra and there was a camera in the unit as well. Well why do u need a camera in the unit of you ha e them in ever corner or hall of th storage place? Little writes to me. I asked to change units and I did. Came back to the new unit and same thing. My property where moved and the structure of my unit was different. Very strange and in easy. The workers keep saying no one can get in so it makes me question is it the employees who are messing with the units themself! After I complained manager was very rude and said I couldn't do anything unless I had pictures. I told her yes and she got mad and Walked off. Why would you be so mad at me about figuring out why things are being messed with? I didn't want to question any more and could tell she was not interested in my Issue the manager that is. Then they guy that helped me Saturday was nice but when I went on Monday to address my Fees still on there him hisself gor mad and said whatever and walked away.Amber W. | First Impressions
The General Manager, Wendy, was super helpful & pleasant to work with! The process went very smoothly & quickly! The storage faciluty was immaculate! ¡Gracias!Amy B. | Overall Experience
El cliente no dejó un comentario.nicole s. | Overall Experience
El cliente no dejó un comentario.Eddie S. | Overall Experience
Top notch! Very impressed with the service!Jeffery P. | Overall Experience
Wendy and Saginaw team are great! Extremely knowledgeable, friendly, go well above and beyond in customer service.Kim B. | Overall Experience
Nothing elseerika b. | Overall Experience
Thank you Wendy. Wish you were a teacher here and all U-Haul facilities across the USA for EXCELLENT customer service. unit 1625brandon m. | Overall Experience
Wendy and service team at this location are the best. Go above and beyond Very friendly and helpful Made our experience go smoothlyKim B. | First Impressions
This is a nice facility.Daniel C. | Overall Experience
Very accommodatingBarbara T. | First Impressions
Good folks here.Daniel C. | First Impressions
Wendy was awesomeBarbara W. | Overall Experience
Thank you Tracy for all of your help! Thank you for making sure I was well taken care of and had everything I needed!!!staci t. | First Impressions
There were 2 young men working, and there were quite a few customers returning trucks, they were doing a fantastic job taking care of all customers and keeping them all satisfied. Great customer servBarbara W. | First Impressions
Tracey and Wendy were excellent and assisted me with any questions or concerns I had.Christopher B. | Overall Experience
The manager really knows her STUFF!!😊Jewell W. | Overall Experience
Very helpful! Pleased!Barbara R. | First Impressions
Friendly, energetic and HELPFUL staff here! The storage facility itself is very very clean inside, and the security appears excellent.Wes S. | First Impressions
WENDY MIER IS AN ANGEL!!!Cornelius P. | Overall Experience
The only concern I have it cleaning up right outside of the large door more often. I have seen sharp objects and glass often, and stepped on one which sent me to get a tetanus shot.SAGINAW I. | Overall Experience
She did a good Job serving me, very friendly :)ERNESTINA T. | Reservación
I am still owed 92.20Nora H. | Overall Experience
The staff was very friendly and helpful. The ladies I worked with did a great job.Helen G. | Overall Experience
Always a good experience.Marilyn P. | Overall Experience
Having to pay for night access after paying over $150 a month for the unit is way too high. The access times are terrible, and waiting at the place for help is always too long. I would not reccomend.Julie G. | Overall Experience
The staff is awesome. I lost my pandora bracelet and they found it. Called me right away and put it up until I came and got it. Thanks guys!Latasha L. | Overall Experience
Thank you to uhaul, and their staff all was great.MICHAEL R. | Overall Experience
Great serviceDeondra G. | Overall Experience
We were moving from out of state. We needed storage for a few months, then truck rental to move everything out of storage to our new home. This team was top notch, excellent customer service.LAURIE K. | Overall Experience
Servicios adicionales en esta ubicación
Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Enganches para remolque
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
¡Servicio de propano entregado directamente en tu puerta!
Camiones a la venta
¡Tenemos la selección más amplia de la industria!