They need more staffing. I waited for over 30 minutes when I returned the uhaul truck.
Andrea B.Customer Reviews for U-Haul Moving & Storage of Saginaw
Testimonials From Recent Customers
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The 2 guys working were very nice and helpful. Made check in easy and to return trailer.
Thomas E.If you tell someone that they are able to drop off the truck in a different location in Saginaw, you should mention that there is a charge and that it's $190.
reon M.Best uhaul. Organized friendly clean
Sue S.Friendly and willing to work with their customers. Will continue to do business at this location as needed.
Paul W.The mgr is extremely professional and courteous and seems to run this location well. The employees all exhibit good customer service.
GREGORY B.Employees were professional and polite
connie R.When we arrived the computers were down but the personal took care of others and us in a quick and efficient manner
wes G.The employees were wonderful .. Thank you for an awesome experience. Wendy M
Wendy M.Great service. Terrible site. Parking lot and driveway are way too small to maneuver. Old sign is an eyesore to the community.
James W.Driver's side window did not open.
James T.Simon and Jorge were excellent
caleb O.Honor your quoted prices. I was charged almost double the quoted price. Even with mileage we still paid forty dollars over even though we return the truck clean and with the amount of gas required. I called in to the u-haul customer service. The manager was too busy to speak with me and I was told I would get a call back and never did. I'll be disputing the charges on my credit card.
Jaelyn M.The gentleman who helped me get checked in was more than helpful and patient. Service was awesome!
Keenan S.The service was excellent. Staff was polite and very helpful.
Barbara A.Small issues with pickup and refunds but overall a smooth experience. Facility and staff in Saginaw on Bay Rd were very helpful and patient.
Grant W. | First ImpressionsThey could communicate a little bit more over the phone of asking questions
jeffery G.I think the price for milage to high show ld be less or free wen in town
Timothy M.Symon, and Dale, were extremely friendly and professional. The process to get the trailer was streamlined by beginning the rental online. I highly recommend this location.
Lori S.Tracy was GREAT! Highly recommend!!
krystle F.2 people working... One at the front desk one outside. A line of people inside that didn't move... The outside person disappeared and it took almost an hour to get the trailer unhooked. Will never do business with this location again... Very very slow and looked to struggle inside and outside.
scott H.Fix it so the online check in does not rely on an app, but a website - and make certain to have a wifi connection 24/7 for those that want to do an online check-in.
Eric M.Owner Tracey Sequin and her crew were so helpful and friendly! Over the four years we stored our goods here, we've been nothing but delighted. On our move-out day, Tracey was gracious and very dedicated to making sure all our needs were met in detail, with a happy smile. Excellent business!
Wes S. | Overall ExperienceNothing. You have an amazing staff in Saginaw! Really good people and even better service. I highly recommend using this location.
RONALD M.Very good customer service experience.
PETE B.All good pickup trailer and drop off after hours, trailer was clean and worked fine.
David V.Seat covers for front seats were NOT permanently attached and the underlaying seat was BAD! Attention to detail, rather than just plain "deal with a customer," would have earned a better rating.
David V.n/a
GERALD B.Very difficult to get the truck returned. Lot was jammed. No real signage to say "enter here" or "one way only"
Robert N.The man working the counter was not friendly at all. I've used this Uhaul location in the past for my truck rental needs, and I've never had this issue. He was dismissive and made me feel like one of his staff, instead of a customer.
FLORENCE T.Offered me a great deal for changing my drop off location. Great customer service reps and smooth online experience!
Candice S.My son's truck's transmission went out, had to rent a dolly, service was professional and accommodating. Thanks so much! John Bennett
JOHN B.The truck we used had scratches all over it had the brakes was bad as well and the steering wheel was bad like the alignment was off.
Harvey D.Keep doing what you are doing for your customers! I received a reduced rate on a Transport Trailer, because they had more Transport Trailers than Tow Dollys.
Michael M.Great manager. Well run facility.
Thomas M.Make sure there's at least 1/4 tank of gas for reservations. I shouldn't have to fill up the truck to operate as soon as I pull off.
Cameron S.The upper storage area had a leak, and all our boxes were wet when we unloaded them.
John C.I've used this location many time and I'm always satisfied with the service and equipment.
MARCIA YVETTE M.This is not about the location, but rather the online check in for return of the vehicle, it was difficult and I wasn't sure when I completed it if it was done correctly, the system wasn't clear
David H.The truck was very bad specially on the highway
AHMAD SAMIH A.First, Aerial from customer service was great. She called to confirm my reservation and modified my reservation that saved me a lot of time and money. The Saginaw staff from owner to the gentleman that hooked up my transport provided great customer service.
trevelyan C.As soon as I got to the drop off point in Saginaw MI they were out there to greet me and help with the return. The hole trip was as it should be. Gracias.
Joseph Z.Nada
Duane A.Just want to say thank u, reservation was handles very well . And was satisfied with Overall experience, very. Friendly staff , love doing business with you !! Once again thank a million
pam J.They did not check the vehicle before we took it on a road trip. It had no oil even tho the manager explicitly stated that the vehicle had been checked prior to the event. A lot of the damage was not previously noted. They were not coordinated at all.
Britney M.Dropped keys off and then got an extra charge no explanation why.
Hailey A.Appreciated the covered outdoor drop off area and the employee quickly coming right out to meet me without me having to call or come n the office.
JEFFREY GEORGE A.Very helpful staff! I've used this particular location several times, with the same, exceptional service and results.
Chuck O.Customer service from the associates during the pick up as well as the return was excellent. We both are veterans and we're using the trailer to pick up donations all 4 of them expressed their appreciation for our service and our continuing mission of serving our homeless veterans. Thank you for having a great team.
bruce D.nothing comes to mind. Check-in was quick and easy, return was just as simple. I had no issues with the trailer either
Mark C.Pulled up, a person was right there to do a quick inspection, and we were done.
Brigette M.Everyone was great! Great customer service! They made sure I was 100% before I left!
Ebony A.The trailer was dirty both inside and outside.
richard T.This is the first time we had any issues with renting a truck. The truck we were given back door did not work and stuck going up an down, in fact at one point it stuck up at the top and after 30 minutes we gave up.
Bonnie V.Simon was a fantastic person to work with! I accidentally rented a storage unit instead of a truck and his humorous handling made me feel ever so slightly less an idiot. He deserves a raise and a promotion!
Connie J. | Overall ExperienceIt was a huge inconvenience getting my stuff out of storage February the 14th around 6:00 p.m. because the two sliding big doors did not open and they've been broken for months and the price of the storage is kind of high price could be lowered I left my storage clean
claude w. | Overall ExperienceThankful to U-Haul Staff!! We are long term clients!!
Cynthia Y. | Overall ExperienceThe young lady that helped me started out a little rude but moving forward...she was very helpful and informative!
Erica B. | First ImpressionsI was acausted by the associates that work tbere after havi g went through a tromatic event when and with the move to be swarned at fingers pointed iny face called names i didnt stay at uhaul storage i went somewhere else
Thomas K. | Overall ExperienceWonderful service and people..
DORIS ANN H. | First ImpressionsPrice for a small unit way to much
Elisequziel B. | Overall ExperienceWonderful clean inside storage unit. Great staff.
Kathy C. | Overall ExperienceEveryone was friendly and nice and made me feel very comfortable
johnna p. | First ImpressionsTracy checked me in originally and was VERY helpful. The various staff lenders keep in contact by radios and appear to work very well together (no sniping comments). I do not know the young man who helped me with parking my truck as i moved into the storage unit and then who subsequently checked in my rental truck, but he was SO KIND. Tall thin dark- complexion, great smile, wearing a boonie hat. I was so very appreciative of him.
Gayle J. | Online Move InThe lady that was there I think it was Wendy, in the Saginaw bay rd ,was very nice and helpful, I appreciated her help tremendously, thank you again for your service
OPHILIA G. | First ImpressionsWendy and Tracy were extremely helpful. Made the experience enjoyable!
Wendy W. | Overall ExperienceStaff were amazing, and extremely helpful. Would have preferred options for larger storage units however, due to location of facility, it's understood on why that is not an option.
Bonnie S. | First ImpressionsWe were very happy with our storage unit while we were moving. Everyone was so helpful and prompt if we had any questions. I would use them again if the need comes up.
chris c. | Overall ExperienceI was not told that the 24 hour access was untrue. It is only extended hours which no sign even explained what that meant. I need the exact times. This resulted to me getting locked out of the building while I was still unloading and had to take an extra day to unload and drive 5 hours. This entire experience was garbage and has cost me 400 bucks and U-Haul thinks they are going to charge me for miles but I will not or I will get my 400 I am owed. Will never move with U-haul ever again.
Benjamin M. | Online Move InWendy the manager always goes out of here way to make sure that I am cared for and happy with my service at Uhaul. I would also like to say that Tracty greets with a smile and always calls me out by my name!
JON M. | Overall ExperienceWendy is the best! And all of her employees are the best!
carlos s. | Overall ExperienceThe U-Haul personnel were professionals and courteous. They knew their job well.
Russell S. | First ImpressionsGreat place and staff... but outside in the winter is a slip and fall begging to happen. The entire area behind the building is not salted and barely plowed it seems. Almost fell several times.
Zachary D. | Overall ExperienceEveryone was friendly but my card never worked so I would always have to go in and each time have to wait while they tried ti fix it until finally they would let me in themselves. It was super frustrating especially when I wast tying to grab something quick.
Sarah M. | Overall ExperienceI did my storage unit online. However I was charged 4 times.went there discussed Iraq and he said I had to wait for the next business day and this was Saturday. Then after my First load because I'm currently in a law suite I took pictures befor and after I left and the first trip! Came back and things where different. Bulta where missing and the storage unit next to me has a unit with electricity running from it to my unit. I spoke the manager about it and she told me The was medication and a fridge that needed to be ran in that unit. Then I told her that just seemed weird because we where not allowed to to that. She said they paid extra and there was a camera in the unit as well. Well why do u need a camera in the unit of you ha e them in ever corner or hall of th storage place? Little writes to me. I asked to change units and I did. Came back to the new unit and same thing. My property where moved and the structure of my unit was different. Very strange and in easy. The workers keep saying no one can get in so it makes me question is it the employees who are messing with the units themself! After I complained manager was very rude and said I couldn't do anything unless I had pictures. I told her yes and she got mad and Walked off. Why would you be so mad at me about figuring out why things are being messed with? I didn't want to question any more and could tell she was not interested in my Issue the manager that is. Then they guy that helped me Saturday was nice but when I went on Monday to address my Fees still on there him hisself gor mad and said whatever and walked away.
Amber W. | First ImpressionsThe General Manager, Wendy, was super helpful & pleasant to work with! The process went very smoothly & quickly! The storage faciluty was immaculate! ¡Gracias!
Amy B. | Overall ExperienceTop notch! Very impressed with the service!
Jeffery P. | Overall ExperienceWendy and Saginaw team are great! Extremely knowledgeable, friendly, go well above and beyond in customer service.
Kim B. | Overall ExperienceNothing else
erika b. | Overall ExperienceThank you Wendy. Wish you were a teacher here and all U-Haul facilities across the USA for EXCELLENT customer service. unit 1625
brandon m. | Overall ExperienceWendy and service team at this location are the best. Go above and beyond Very friendly and helpful Made our experience go smoothly
Kim B. | First ImpressionsThis is a nice facility.
Daniel C. | Overall ExperienceVery accommodating
Barbara T. | First ImpressionsGood folks here.
Daniel C. | First ImpressionsWendy was awesome
Barbara W. | Overall ExperienceThank you Tracy for all of your help! Thank you for making sure I was well taken care of and had everything I needed!!!
staci t. | First ImpressionsThere were 2 young men working, and there were quite a few customers returning trucks, they were doing a fantastic job taking care of all customers and keeping them all satisfied. Great customer serv
Barbara W. | First ImpressionsTracey and Wendy were excellent and assisted me with any questions or concerns I had.
Christopher B. | Overall ExperienceThe manager really knows her STUFF!!😊
Jewell W. | Overall ExperienceVery helpful! Pleased!
Barbara R. | First ImpressionsFriendly, energetic and HELPFUL staff here! The storage facility itself is very very clean inside, and the security appears excellent.
Wes S. | First ImpressionsWENDY MIER IS AN ANGEL!!!
Cornelius P. | Overall ExperienceThe only concern I have it cleaning up right outside of the large door more often. I have seen sharp objects and glass often, and stepped on one which sent me to get a tetanus shot.
SAGINAW I. | Overall ExperienceShe did a good Job serving me, very friendly :)
ERNESTINA T. | ReservaciónI am still owed 92.20
Nora H. | Overall ExperienceThe staff was very friendly and helpful. The ladies I worked with did a great job.
Helen G. | Overall ExperienceAlways a good experience.
Marilyn P. | Overall ExperienceHaving to pay for night access after paying over $150 a month for the unit is way too high. The access times are terrible, and waiting at the place for help is always too long. I would not reccomend.
Julie G. | Overall ExperienceThe staff is awesome. I lost my pandora bracelet and they found it. Called me right away and put it up until I came and got it. Thanks guys!
Latasha L. | Overall ExperienceThank you to uhaul, and their staff all was great.
MICHAEL R. | Overall ExperienceGreat service
Deondra G. | Overall ExperienceWe were moving from out of state. We needed storage for a few months, then truck rental to move everything out of storage to our new home. This team was top notch, excellent customer service.
LAURIE K. | Overall Experience