Everything was explained and straight forward.
PAUL KCustomer Reviews for U-Haul Moving & Storage of Roxborough
Testimonials From Recent Customers
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Everything went well with the rental of the property and I'll be looking for doing business again thank you very much Leo Simon III
LEO SGreat staff,professional customer service,,recommend this location above all others
TERRENCE BThis is great location with the best staff. They're all very friendly and more importantly very helpful
Jennifer M | Overall ExperienceBest staff ever
JENNIFER MGreat work by the UHaul Representative at this location.
John PThis is the best location for UHaul Storage. Everyone is so helpful. I appreciate every one them!!
Jennifer M | First ImpressionsI love everyone of the staff members at this location. So friendly and very very helpful!
Jennifer M | First ImpressionsThis location was Great! But I was inconvenienced with my original pick up location at 2990 S 20th street Philadelphia Pa. They had the equipment listed as available but when got there they said it was down for repair!
JOHNNY BI use this location regularly for rentals to deliver artwork and sculptures. Staff are always helpful.
Henry MTell the manager she’s dealing with humans and not robots
DAVID DMary is the best. Cost per mile was pretty high, would like to see promotional rates for rentals. wish there was a way to reserve a specific truck, but understand the difficulty there.
JOHN BEquipment was worn a lot of miles and it drove like it. But otherwise experience was smooth.
PAUL BBalance the wheels of your trailers. The tires on the trailer I got were horribly unbalanced, and the trailer bounced and shook between 30-45mph
Michael SAwesome 👌
MARKHAM CThis location ran out of the rental equipment I specifically ordered in advance (horizontal and rolling carts) To improve, there are two options: Keep a better stock of rental equipment so your customers don't have to scramble at the last second to get moving supplies. Alternatively, it would have been better for us if it was never even offered so we would at least know in advance to secure moving Dollies elsewhere. So, either remove rental carts from the website, or keep an appropriate stock. It was completely unexpected for us to not to receive the equipment we specifically rented out. For this reason I would not recomend this location unless the movers already have equipment. Customer service was otherwise fantastic - friendly associates that worked with us. Truck was nice & tidy. No issues driving.
MICHAEL FMary, the customer service manager, provided world class service. I appreciate the assistance she provided and would be pleased to Rene from her again
PETER YService gentlemen was very polite and knowledgeable.
LISA CThere was no lights. During the past couple of weeks. I think the lights were burned out near my unit. I spoke to guy and he said he couldn't do anything about it. Also the entrance door was never locked and I was told it was broken. Not good at all. Because anyone could get into storage area.. I didn't feel safe when I was working there.
LOUISE W | Overall ExperienceSo far so great!
Jennifer M | First ImpressionsGreat van. Drives easy. Good on gas.
Stephan SThe pick up and return was quick. Only needed the trailer for one day. Waiting for the email receipt showing the credit back. Very easy process. I have rented from this location before, always friendly staff.
KEVIN MThe manager Mary and all her staff are doing an amazing job.
CAROLE WMary was running around like crazy making sure people got checked in and out quickly. Very impressed.
MARK HEverything was exceptional especially with the last minute circumstances. Thank you so much.
ASHLEY T | First ImpressionsVery efficient check in and check out process. Friendly staff and lots of inventory to rent.
DENNIS BFantastic service, I highly recommend this location.
RALPH RThe best
GARY CThis is probably the tenth time i have used this facility in the last 20 years. My experiences have varied. But i want to emphasize how well i was treated this week. Mary Kraft did an exceptional job handling my questions, scheduling and requests. She was all business which is what i look for when i rent vehicles. She is a reason i will be coming back to this specific location in the future. I would not call her attitude exactly warm and fuzzy, but it is exactly what i was looking for . She was adapt at controlling efficient communications when the facility was crowded, yet gave me patient information when it was not busy. You have a great employee in Mary and i hope she is both recognized and appreciated. Well done! Brad Bank, Phila.
brad bExtraordinario servicio al cliente
NOUR MSmall thing. Remind customers to grab their easy pass if they are likely to use toll roads
LOUIS DThe rental location was excellent. Corporate U-haul however needs to get their act together. I reserved a 15' truck with an Auto Transport trailer. Instead of having them both in one location for me, they split them between 2 locations almost an hour apart. I had to drive to the location of the truck to pick it up and leave my vehicle while I drove to the other location to pick up the trailer. THEN had to drive back to the first location to load my vehicle. Instead of the entire process taking just over an hour, it ended up taking close to 4 hours before I returned home.
EDWARD PParking space
Martial MThe service is very good at this location and the inventory of equipments is extensive. Nathaniel and Mary were very helpful. I also use this location for propane.
JONATHAN WWas extremely pleased with service and equipment. Clean facility and courteous staff.
DOUGLAS FForgot my 6 moving pads, but did give me a s pin for.my ball, so all.good
TODD SMore employees
MARK MWhen I dropped off the van, man at desk said leave the keys and I'll email you a receipt. I asked if anything else needed and he said no. I never received a receipt. Other than that, no problems. At pickup I received 2 texts and 5 emails. At drop off, no communication at all.
DAVID MMake sure your website has the correct weight limit for your trailers
STANLEY RThat poor girl Mary that manages the Uhaul location does all the work. She is constantly making up for the serious lack of help. I feel he needs better help. I feel bad for her
STEPHAN SWe are a Non profit Community Organization.. Recently .Renting 2. 10 x 10 Storage rooms ..and A. 10 ft Box Truck... By the week.. Off & On . since February of 2023... Perhaps your best & most experienced Customer.. EVER. Perhaps; . The Owner. OR. Assistant.. sould look into My account & consider contacting Me. So We can CHAT.
JMES KWhen checking into getting a rental vehicle the staff needs to be more nice they were rude but the next day when I brought the vehicle back the staff was very professional
LAYANA PThe agent was unfriendly and extremely slow.
STEVEN AThis is the best U-Haul location. I've used it several times now and am always impressed how much better it is than any other one I've been to. The staff make it easy to pickup and return. They are friendly and do a great job. The cleanliness and quality of the vehicle is usually really good too. ¡Gracias!
CHRISTOPHER SMake it clear on the website that you have to bring proof of insurance if you rent a van.
MARY AService was great and installer was professional. Would be nice if there was a waiting area since the hitch is installed while you wait, but it wasn't an issue.
Alisa RInstaller Nathaniel is a terrific young man: a considerate, efficient professional. The facility lacks any specific area for those waiting. The stiff chair I was provided was not comfortable.
Steven CProcess was quick and simple!
DESIREE VGreat staff!! Super helpful, knowledgeable and courteous! Manager Mary and her team are first rate!!!
GERALDINE GGets the job done with efficiency. Store managers is well trained.
COLIN SI arrived before the store was open and the vehicle was clean and well maintained but I was missing two dollies and the furniture pads that I paid for. Fortunately an employee was there before opening and I was able to get what I needed. If they weren't there my move would have been significantly more challenging.
Kahlil BThe manager is very unprofessional. I had to switch vehicles several times,
CARLENE WBest U Haul service in Philadelphia
Noure dCustomer service was excellent
JON MConfirmation was sent to me 94448291 Requested Pick Up Location: Bala Motorsports 100 Belmont Ave Bala-Cynwyd, PA 19004 when I rented from Roxborough. This is odd and we wasted a trip due to this error. Once we got to Roxborough, all went smoothly and truck was in great shape. In the future, please note this error and the confusion. Bala motor sports were not helpful at all!!
GRAHAM RConsistently love the this location. Mary the GM does an amazing job managing her people and it shows with their excellent attitudes. Will continue to use this location for it's people. Equipment was a little older, but for the service I choose Roxborough. Thanks for the great service Nathaniel and your coworker!!!
MARK DGreat all around service. Nathaniel did the install and was awesome!!
Robert DThe team at 8300 Ridge Ave were able to quickly help when my rental experience with a U-Haul Neighborhood Dealer at 5650 Ridge Ave went poorly. At the 5650 Ridge Ave location, I was told to dial a phone number that had no one answer after 4 attempts, then the person working told me to leave the building while I waited for some kind of update. I called the 8300 Ridge Ave location en route, who told me they could help me. When I arrived, they had me set up with equipment within the hour of my phone call. Two ends of the customer service spectrum, with 8300 Ridge doing wonderfully and 5650 doing poorly (or nothing).
ADAM MMake sure the locks for the keys are easy to use
Wendy FVery helpful and patient.
Andrew CAlways go to the Andorra location. Like their services. Trucks are always clean. Aways quick with getting me in and out.
DENNIS MEverything with my rental was easy! My van was ready (and clean) when I picked it up. The drop off was quick and painless. Thank you so much!
ANNE LRental truck had a problem transmission. No climate controlled locker available
Ira R | Overall ExperienceMary, the general manager, is incredibly efficient and deserves a raise.
Frederick C | First ImpressionsThanks for keeping my storage safe for almost 4 years .
DEANNA W | Overall ExperienceI had a good experience at this Uhaul. Very clean units, helpful staff, and good parking. Mary, the manager is as good as it gets. She was respectful to me when there was an issue and she handled it quickly. If I ever needed storage again I would use this location.
Anthony P | Overall ExperienceAll of the above boxes should have had another option other than yes and no but maybe it should have had a box saying something other than yes or no. Anyway other than that no I would not suggest anyone uses the inside storage units I would advise them to stick to the outside storage units where they can actually get their stuff from their vehicle into the storage without having to walk up a whole bunch of stairs and downstairs it was so inconvenient because there is no elevator or lift it was so so so so much a bad experience. So again I would suggest people use the outside storage and not even consider for one second using the inside storage. But not only is it inconvenient to get your stuff in and out the lighting inside each individual unit really is not at all good and if I were to rate it out at 10 I would give the lighting situation at two.
JOHN O | Overall ExperienceMatt was really helpful
Cesar R | Overall ExperienceThey were extremely great to work with, always helping with questions and never making me feel like a bother.
Nikolas B | Overall ExperienceThis was the easiet U-HAUL/Storage rental at the counter that I've ever experienced. Mary really displayed "Southern Hospitality" at it's finest.
Tamika R | First ImpressionsI needed some space between leaving house and waiting for apartment to be ready. This worked out perfectly. Clean, well-lit, and close to our new apartment.
Georgia S | Overall ExperienceI have used this storage location for the past four years and I have to tell you, the staff here is excellent. Extremely helpful and very kind, if I needed a storage unit again in the future, I would pick the Roxborough locations above any others closer to my house. Great job!
Sarah W | Overall ExperienceThe staff is ignorant, I was conveniently overcharged, but no hesitation on locking my unit when late. My belongings got infested with bugs. No light in the units and couldn't see. The hours suck. Definitely not recommending & will share my experience with my social media audience.
Nikkia M | Overall ExperienceThe employees there were unhelpful, told us they couldn't do it because it is 15 minutes before closing. I had to do the application online and show him that I had the unit number then he begrudgingly gave us access to the storage
Nicholas T | Online Move InStaff was excellent! Genuinely kind and professional.
Michelle B | Overall ExperienceMary and Matt were beyond helpful and patient, a true example of great customer service!
ERIN R | Overall ExperienceThe free lock was missing.
Maria U | Online Move InThe general 800 # did not actually reserve what I wanted but the reps at 8300 ridge Ave were able to reserve what we needed. Customer service at this location was excellent!!
Michelle B | First ImpressionsThe Roxborough office staff was very friendly and professional. The only issue I had was with the 800 call center staff. They give false prices and do not check to see if units are actually available.
Valerie S | Overall ExperienceFriendly and helpful staff.
Ronnie W | Overall ExperienceThe whole staff made me feel very pleased...
Gloria W | First Impressionsl would like like to recommend Mary who went beyond and more to gove good customer service. l am disabled and she was patient with me. She even offered me a chair while l wait for my ridd. l would gove her A in Customer Service Care
DELROSE B | Overall ExperienceRyan was extremely efficient calm collected & helpful! Explained everything very well.
MICHELE B | First ImpressionsThe lady that helped me was pleasant, efficient and made the experience fluid. The relaxing music helped making it stress free transaction.
JASON T | First ImpressionsThe staff were always readily available to answer any questions I had and always gave helpful answers. They were careful to walk me through all of the storage ins and outs and were always kind and courteous.
Matthew O | Overall ExperienceA elevator/lift would be good. Thank You.
Gilberto O | Overall ExperienceEveryone of the U-Haul people that I came in contact with were very helpful and did a great job. I would absolutely recommend this location to others.
Larry h | Overall ExperienceI had a very good experience at the UHaul in Roxborough. The staff are professional, helpful and know their job. Rita and Mary are both excellent to work with. The facility was clean and well-lit. The only issue I had was that my rental - a large storage on first floor - had no lighting. It made it very difficult to find things or organize. Mary tried to help with some small battery-operated nightlights, but they did not shed enough light and very quickly burned out. Really needs lighting, especially as B1052 is very large. Thank you for an otherwise great experience!
MICHELLE T | Overall ExperienceMy storage room had no lighting. I had to rely on hall light or a flashlight I would take to the facility when I needed something from storage. I think the storage is over priced with prices constantly increasing. It's difficulty to park after U-Haul added numerous storage areas and trucks.
Benita C | Overall ExperienceRita has very good customer services skills. She is welcoming and caring. The staff overall is very nice and professional. I'm very appreciative to Quincy and the staff for how accommodating there were. I would definitely recommend this Uhaul location to anyone. Gracias.
ADRIENE C | Overall ExperienceThe staff was very hospitable and kind.. A great place to do business...Thanks very much..
MICHAEL M | Overall ExperienceWhen I made the reservation I was told I would be getting a first floor unit however upon arriving the unit was on the second floor without an elevator. Totally unacceptable. Unfortunately it was too late to find other accommodations otherwise I would've found a location with a first floor available.
CAITLIN G | First ImpressionsRita was very helpful and friendly, she exceeded all customer service expectations!!!!!!!
michael S | Overall ExperienceStaff was extremely helpful and courteous. Facilities were very clean. Gracias
Melissa P | Overall ExperienceThe staff is excellent.
St. M | Overall ExperienceEveryone was very friendly and supportive
MICHAEL M | First ImpressionsThe staff is amazing. I had the most supportive and kind service. When I came in to rent storage I forget the 2 beautiful ladies names and the gentleman that helped me to close my storage was very nice. Please recognize them for this Thank you
Jacqueline A | Overall ExperienceI have received a call from the uhaul manager and apparently I’ve been given the wrong unit and she asked me to return and switch to the upstairs unit i need to receive a phone call to make sure I’m not getting charged to much for a mistake on the company end 2673046676
anthony t | First ImpressionsPretty good experience customer service excellent
ANTONIO M | Overall ExperienceMice destroyed most of my belongings that were in there. I'm allergic to mouse droppings so I had to abandon most of my things I kept in storage there. Even the facilities guy on staff noted that every single thing was covered in mouse feces.
Ethel C | Overall ExperienceThe staff was always friendly and helpful..My locks rusted and could not open and they were replaced by staff with no problem,Thanks to all for helping me.
lynette s | Overall ExperienceBest U-Haul storage facility I have ever used. Great facility and great staff.
ANDREW W | Overall ExperienceGreat place….pricey for such a small unit
Scott P | Overall ExperienceOn 6/1/2021 Quincy had called me and stated that the storage unit I rented, the door was damaged. I agreed to a replacement with one month free. He also told me I didn't need to have a lock and bring that back foe a replacement. On 6/2/2021, I arrived. Mike was at the desk. I walked in with 2 other customers. He needed propane and the 3rd needed boxes. Mike was flustered , and rude to me because of being stressed. Even though I was before them, and as I told him of the conversation with Quincy he said "he told me none of this and I have to take these other customers because it will take a half hour to go through everything with you". I was placed aside so he could waif on other customers. When I finally did get to the desk. Mike was huffing and puffing about having to do this rental. I told him Quincy mentioned on the phone about the one month free and he said " he never told me". He then acted us if I was stupid to bring back the lock I purchased . I said Quincy said to bring it back because I didn't need one, I don't know - I never did this before. Mike was rude and talked down to me. He could not handle the stress of more than one customer. It was very uncomfortable to feel belittled in front of my son and pushed aside.
Stacey S | First ImpressionsYour phone systems are constantly down my truck's battery died yesterday and I cannot get in touch with the facility
CHRISTIAN E | First ImpressionsQuincy went above and beyond to accommodate our storage needs. Not only did he provide us top quality service with our storage units, he exemplified professionalism and courtesy when responding to our calls and messages. We must also mention how he and his team maintain a clean and safe facility as well. He is an asset to your organization. We thank Quincy, Gerald and the entire UHAUL team for providing us top quality service. We will definitely encourage all to utilize UHAUL for their storage needs.
Patricia W | Overall ExperienceI rented this storage place remotely an had my goods delivered there. Being remote, there was potential for problems but everything went smoothly. Thanks to uhaul for having a good process.
Frank B | Overall ExperienceThe storage unit was perfect and a great price thank you U-Haul
Linda H | Overall ExperienceI'm very sorry to let my unit go and with my items in it, but I am getting older and wiser and made the decision to let the unit go. Thank you so much for working along with me all of these years. Of course I will continue to use your great services.
Veronica S | Overall ExperienceIt was a little expensive, but otherwise, it was good. All the employees are very nice and helpful.
Daniel B | Overall ExperienceQuincy & staff are very good. Thankyoi
robert b | Overall ExperienceLocation is very convenient. I was very happy with ability to access storage facility whenever needed.
Allyson C | Overall ExperienceQuincey was extremely helpful and very accommodating!
Julia F | First ImpressionsGreat customer service.
LANCE G | Overall ExperienceQuincy was the only staff member I liked. Everyone else was aloof and lazy. Unit was full of leaves, spider webs and was nasty.
Nick C | Overall ExperienceVery good service, helpful staff members
Brett M | Overall ExperienceThe workers at this facility where great. Helpful and knowledgeable. I would recommend this to anyone. A+
Hillary H | Overall ExperienceThe young last was helpful during a stressful time
Noel R | First ImpressionsI will continue to use this facility.
Stephen M | Overall ExperienceThe employees at the Roxborough location are knowledgable and helpful. But there aren't enough of them. Please hire more staff, especially at peak periods (like the Friday before Labor Day).
Thomas W | First ImpressionsYou guys are the GOAT!
Stephen M | First ImpressionsDennis was very kind, patient and helpful. He is to be commended for his customer service.
Sara K | First ImpressionsI was charged TWICE for the uhaul that I rented. $222.48 on July 1 and $226.94. I need to be reimbursed ASAP. Gracias.
Carolyn G | First Impressions