Customer Reviews for U-Haul Moving & Storage of Roxborough

4,301 comentarios

8300 Ridge Ave   Philadelphia, PA 19128
(Ridge and Port Royal)

(215) 482-7015

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(215) 482-7015

8300 Ridge Ave
Philadelphia, PA 19128
(Ridge and Port Royal)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Cindi L. 
Clasificación:
4.0

No dolly was included inside the rental vehicle that I had reserved making it much harder moving equipment. The truck was also not in the correct location according to the mobile pickup image of being next to the propane tanks. This was not a pleasant experience and I will not use this uhaul location in the future.

Alexander T. 
Clasificación:
5.0

This place is great. The staff is always nice and helpful, and especially important they value my time. The process is always quick. The van I received was fairly new, about 6500 miles on it, but there was some trash in it and what seemed like some oil under my seat. No big deal. This U-Haul location is excellent.

Jonathan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT F. 
Clasificación:
5.0

Don't spray out the back of the trucks in very cold temperatures.

SEAN C. 
Clasificación:
5.0

The staff was friendly and helpful

JOANNE C. 
Clasificación:
5.0

Mary was very efficient and thorough. Thanks to her help we were able to depart quickly and pick up our items! Thank you Mary.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dawn S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
3.0

Check engine came on Seemed engine was using lots of fuel Water leaking into van damaging $ 500 piece of furniture

Carolyn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITNEY T. 
Clasificación:
1.0

Fire the general manager . She was extremely rude . Instead of passing a mask she threw it at me and refused to serve me after i asked Her why she would throw objects at customers and that made her completely irate. She attempted to “ban” me from the store and tell me that i could not return the truck here. I did not know where else to go so i waited Until the store was closed to return the truck.

Nailah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHALONDA D. 
Clasificación:
5.0

Everybody was super friendly and quick. Easiest truck rental by far. Manager is friendly and efficient. The night staff is just as polite. The location is convenient, and once I figured out the process it'll be even easier for the future. Thanks U-Haul!!! Happy new year.

Jonathan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia V. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca H.  |  Overall Experience 
Clasificación:
5.0

Mary and Rita always are very attentive and concerned and have a great comprehension of their job!!!

ERIC R. 
Clasificación:
2.0

We arrived to mobile pick up at 6. Has some issues with online app. (Help instructions on app were different then what customer service had us do). Nancy at customer service was very nice and helpfulness. When we went to locate our car it was Not labeled so we could not find it. And it was not in the location. We called Nancy and she could not help us and told us we had to wait for the store to open. Then we got a call from another rep as to why we didn't finish checking in. We explained the situation. She helped us get the truck around 6:50 then I got I text where I had the truck for 11 hour not 12!!! I paid for 12, I should not be penalized for the local manager not having their trucks properly labeled. I have photos of the truck if needed. Very frustrating morning for us.

Michael J. 
Clasificación:
3.0

The main desk lady yelled at me and said some completely unnecessary things, even though I'd only stepped about 2 feet into the building. The other associate came out and apologized repeatedly for the lady's behavior but it was ridiculous. You don't treat a customer that way. The vehicle was clean and in good condition. Wouldn't recommend using the mobile check in/check out, as it is very slow and doesn't work well.

Andrea L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELLEN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALIM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDRIA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael V. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALENTIN R. 
Clasificación:
2.0

Mice destroyed most of my belongings that were in there. I'm allergic to mouse droppings so I had to abandon most of my things I kept in storage there. Even the facilities guy on staff noted that every single thing was covered in mouse feces.

Ethel C.  |  Overall Experience 
Clasificación:
5.0

Much better than most locations

Jeffrey D. 
Clasificación:
5.0

The only good news about today with my horrible U-Haul experience so far is that my drop off point personnel were very friendly. I hope they don't charge me for something that I don't expect...

FRANCIS P. 
Clasificación:
5.0

Nothing at this time.

Michael V. 
Clasificación:
5.0

EXCELLENT STAFF.....NOTHING BEST UHAUL I'VE EVER USED.

FRANCIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara D.  |  Overall Experience 
Clasificación:
5.0

Nothing. What a great spot, hard-working salt of the earth people could not have been any nicer. I've been received a phone call in the morning asking if it was OK to pick up the truck an hour later. I cannot recommend this place any more highly it was a great experience and close to my house too!

SEAN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEROUANE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOI M. 
Clasificación:
5.0

The person at the desk was so amazing she was very very helpful..

LIZANNE R. 
Clasificación:
1.0

Made a reservation two months in advance. Reservations for a trailer, hand dolly and twelve moving blankets. They were out of blankets and never put my hand truck in the trailer ( I thought it was preloaded). To top it off, the girl who insisted on hooking up a large trailer was wearing bedroom slippers. Not sure OSHA would approve. I'm 62 years old and had to move a whole apartment of furniture without the proper equipment. Really disappointed this time.

JOSEPH D. 
Clasificación:
4.0

El cliente no dejó un comentario.

LEE R. 
Clasificación:
5.0

The staff was always friendly and helpful..My locks rusted and could not open and they were replaced by staff with no problem,Thanks to all for helping me.

lynette s.  |  Overall Experience 
Clasificación:
4.0

Helpful & courteous.

DONALD S. 
Clasificación:
5.0

This locations customer service was amazing! I actually feel like a valued customer thank you so much for your consistent professionalism! The entire team deserves advancement and a holiday bonus, thank you again!!!

STEPHENNA G. 
Clasificación:
5.0

Very fast quick easy in and out great customer service I enjoyed this location

KEMP B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MORGAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SYLVIA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
3.0

I was never sent a bill but I was charged. Employees were mediocre.

Kaylee M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hayes M. 
Clasificación:
5.0

Joahna assisted me with renting and dropping off the Uhaul truck. She was courteous, quick and efficient. Everything was explained and highlighted in my contract. The truck was immaculate. I was thoroughly pleased with the rental. Gracias.

NICOLE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leslie M.  |  Overall Experience 
Clasificación:
5.0

The staff at this location was really fantastic. The young man that set up our trailer was both knowledgeable and courteous.

Jennifer B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hannah C. 
Clasificación:
2.0

The truck and experience itself were great but the packing materials I paid for to rent were not left in the truck for me to use.

Janice S. 
Clasificación:
4.0

Try to have someone else on the schedule because the rep that took care of me did a great job but was alone

SHANNON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA B. 
Clasificación:
1.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

Really good and friendly customer service

ROBERT K. 
Clasificación:
5.0

Great job 👏

MOHAMMAD A. 
Clasificación:
4.0

I asked several weeks in advance for a 26ft truck. Even after my rental that truck that truck sat on the lot . Why wasn't I able to rent that truck? Plus I was told I'd be given a $20 credit if I had to down size. This never happened. Had to rent 2 trucks to make up for the difference.

christine L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIDGET S. 
Clasificación:
5.0

Gracias

ROSEMARIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEFAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY D. 
Clasificación:
4.0

The login after hours process is a mess

Steven G. 
Clasificación:
4.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN N. 
Clasificación:
5.0

Best U-Haul storage facility I have ever used. Great facility and great staff.

ANDREW W.  |  Overall Experience 
Clasificación:
5.0

The young lady was very helpful and professional

STEPHEN M. 
Clasificación:
5.0

Keep doing a great job!

Carol B. 
Clasificación:
5.0

El cliente no dejó un comentario.

H V. 
Clasificación:
5.0

The young lady that helped me needs a raise. She was literally running around to get me everything I needed and get back to other customers. I wish I could remember her name but she's a bit short with blonde hair.

NATHAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARA G. 
Clasificación:
2.0

I had scheduled a 15-f truck for 6 hours on October 30th, from 8 am to 2 pm. When I arrived there to pick up the truck, they told me that my schedule has been changed for a later time. It was a shock to me, because I had arranged with helper and also with my work place. I didn't have any chance to arrange all these issues for a later time. Finally, I talked to them and they provided me a truck as another customer had arrived earlier than the due time.

ALIREZA T. 
Clasificación:
5.0

I am very satisfied with vehicles and customer service I have received from this location. Staff are accommodating and helpful.

H V. 
Clasificación:
4.0

Just know that you don't have propane. I was told they had it. When I came back with my tanks they didn't have it.

STUART K. 
Clasificación:
4.0

El cliente no dejó un comentario.

BEGE D. 
Clasificación:
5.0

Mary was excellent and went out of her way to help with my trailer pickup.

PAUL O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Katrina M. 
Clasificación:
5.0

Excellent customer service!! Thanks

HENDERSON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DINA S. 
Clasificación:
4.0

We had a question on the taxes, because the amount was higher than the 8%. The agents didn't know what taxes we were being charged for, which would have accounted for our higher amount. Other than this small issue, our experience was fine.

RENE V. 
Clasificación:
5.0

Everything was great from booking the trailer, picking it up to the return. The only issue I had was after driving through rain to get to my destination some of my boxes that were on the floor of the trailer were wet.

DERIC D. 
Clasificación:
5.0

Anita provided superior service. She could not have been more friendly and helpful. I don't know what you're doing to attract kind and committed people, but you appear to have the "secret sauce." Keep it up!

Christopher H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAYLA M. 
Clasificación:
3.0

It took an exorbitant amount of time to check out the uhaul on a very early weekend morning. It's partly the fault of the customer before me who was usurping the uhaul agent's time while having a personal conversation on the cell phone. It's partly the fault of the uhaul agent for not forcing the customer to focus on the transaction.

Don S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam G. 
Clasificación:
5.0

I dropped off the rental after hours without any difficulty.

MIGUEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria-Zoe B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda W. 
Clasificación:
4.0

My online reservation stated the equipment, truck and trailer, were not available and asked if a district representative could call me, which I confirmed. I never received a call but the next morning received a text that my rental was ready. I was not sure what all this meant and showed up about 45 minutes after my reservation time and found both items were available. A little confusing.

Stephen M. 
Clasificación:
5.0

What I notice was nobody cleans the INTERIOR FRONT WIDOWS,I'm saying this because I've rented from this and another site. It's a must.

MARCUS F. 
Clasificación:
5.0

Customer service representative was not courteous or receptive to questions. Could you some work on attitude

WILLIAMOLIVER T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAVANNA H. 
Clasificación:
5.0

Thank you for helping me out at last minute when the repair of the car I was planning to use wasn't finished.

CHARLES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brett S. 
Clasificación:
5.0

Helpful and courteous staff, extremely quick service got me a reservation and trailer hooked up in no time

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEANNA W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ELLEN R.  |  First Impressions 
Clasificación:
1.0

Your phone systems are constantly down my truck's battery died yesterday and I cannot get in touch with the facility

CHRISTIAN E.  |  First Impressions 
Clasificación:
4.0

Quincey was extremely helpful and very accommodating!

Julia F.  |  First Impressions 
Clasificación:
1.0

Hello.I'm sorry, but it is a mistake, because i am not your costumer. i didn't ask you for any service, instead a payment was done without my accord. In this case, i had to announce the police

IBN A. | Reservación
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
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    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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