Customer Reviews for U-Haul Moving & Storage of Romeoville

629 comentarios

645 S Weber Rd   Romeoville, IL 60446

(815) 905-9101

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(815) 905-9101

645 S Weber Rd
Romeoville, IL 60446

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
1.0

They give me the car with half tank of gas and they charge me 100$ extra saying that the tank was full, also they charge me more miles. So guys if you really need to get a moving truck from these location (which I recommend not to) make sure they print you the receipt and you check mileage and gas before you leave the place! Horrible place!

Adrian B. 
Clasificación:
1.0

I was fraudulently charged for insurance despite declining their insurance and I didn't find out about it until after returning the truck and getting home to check my email for my receipt, I have called and went to the location for the past three day, and all they could tell me was that, they're not able to refund me my money anymore. This is seriously fraudulently act. Please, if for any reasons you have to rent, but I will rather advise you not to rent from the Romeoville location on Weber road, make sure when you rent any one of their rental vehicles that you request for your receipt upfront and refused them from sending your receipt to your email in order to avoid falling a victim of their fraudulent as I was.

Joseph A. 
Clasificación:
5.0

UHAUL was excellent!!! However the moving company I used SHOWTIME MOVERS was a NIGHTMARE to say the least. STAY AWAY, They broke my luggage, 4 ceramic coffee mugs , AND when I confronted the so called owner why he looked so angry and why he was grabbing my stuff VIOLENTLY , he KICKED my box like an angry 2 year old…..he literarily left my belongings outside on the side walk and walked out!!!! I have NEVER EVER encounter such a behavior.

Addey A. 
Clasificación:
3.0

The unit I reserved with customer service was a 5x9. When I got to the facility they didn't have that size available so now we have to pay more. I would think your systems would communicate more accurately.

DAWN/JAKE L.  |  First Impressions 
Clasificación:
5.0

Staff was excellent.

Cheryl K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doel V. 
Clasificación:
4.0

El cliente no dejó un comentario.

jody N. 
Clasificación:
1.0

General manager was on her personal phone when returning trailer. Never came out of office to help me. I had to find another worker out in the yard for help. When picking up trailer, there were 2 guys that created a huge scene and threatened me because I was blocking the entrance waiting for the general manager to come out to take a pic of hitch. The cops were called because they started claiming they had a gun and would use it. Very poor location and horrible customer service. I will make sure to tell all my friends and family if I don't hear back from a district manager.

Nicholas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROXIE H.  |  Overall Experience 
Clasificación:
5.0

Personal amable

dinora a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel F.  |  First Impressions 
Clasificación:
4.0

乁 ˘ o ˘ ㄏ乁 ˘ o ˘ ㄏ

ROBERT K. 
Clasificación:
5.0

Service always awesome. Reps are great. Would highly recommend this location.

Steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig D.  |  Overall Experience 
Clasificación:
5.0

Everything was good…

La Juan D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Terry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose C. 
Clasificación:
5.0

++++

Renaldas V. 
Clasificación:
3.0

Truck was old with spills inside. I was also charged for damage I didn't cause.

Frank F. 
Clasificación:
5.0

Everting perfect

Abdilj A. 
Clasificación:
5.0

Outdoor storage unit more than adequate. No issues with insects or rodents. Secure and convenient, would rent again and recommend.

John D.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Scott E. 
Clasificación:
5.0

El cliente no dejó un comentario.

james v.  |  First Impressions 
Clasificación:
1.0

The employees there were so incompetent. I went in to rent a 10 ft moving truck at the price of $19.85 for 24 hours @ $0.79 per mile. I told them my estimated milage was going to be about 10 miles. They then told me the there was going to be and extra charge if I wanted to to use it for the 24 hours which is not true. I had to go back and forth with them about this and he price. They were trying to charge $49 when it should have only been about $28 with the estimated mileage. I had to wait and have my mother who used to work for uhaul call their manager and get them straight and after 45 minutes of this I finally got the truck. So when I brought the truck back only a few hours later I had gone 5 miles over my estimated mileage. Which they should have only charged me $3.95 more to the $28 they charged me at first. I asked them to check the truck in right away cause they didn't want to do it until they closed I guess and wanted to charge my card later. I told them no please do it now. So they checked it in and came back inside and told my total after returning was going to be $49. Once again I had to sit there and argue with the girl that I should only be charged the extra $3.95 for the extra 5 miles, added onto what they had already charged me. I had to sit there and break it down to them for another 10 minutes until they apologized an realized they were wrong. This was just a very frustrating experience dealing with these employees that seemed completely clueless and were be incompetent about what they were doing. I was so agrivated that I wanted to scream at them, but I didn't. All together this was the worst experience I've had with uhaul and I use them often.

Joseph R. 
Clasificación:
3.0

El cliente no dejó un comentario.

joseph d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya B. 
Clasificación:
5.0

El cliente no dejó un comentario.

james s.  |  Overall Experience 
Clasificación:
4.0

I would have liked the security gate to be able to close after business hours.

Vincent C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
4.0

If you can do 24/7 access

WESLEY L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Carmela C.  |  Overall Experience 
Clasificación:
3.0

The truck had a bad smell on inside. It looked clean on the inside. I would have taken the truck back but it was after hours and the office had closed for the day.

ELAINE O. 
Clasificación:
4.0

really can't complain on anything here,things take time for setting up .

DAVID S. 
Clasificación:
5.0

Does the front gate ever close?

James M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lee M. 
Clasificación:
3.0

You over charged me

Robbie F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sarah W.  |  Overall Experience 
Clasificación:
5.0

Chemical being used to disinfect the cab causes the floor mat to be very slippery. Remained that way for entire trip. Could be seen to be a safety issue.

TRACY B. 
Clasificación:
2.0

I was over charged I don't see how you can get away with that i only went nine miles round trip and I was charged 75 dollars

ROBBIE F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
5.0

Professional and courteous staff

Arthur P. 
Clasificación:
3.0

El cliente no dejó un comentario.

REBECCA M. 
Clasificación:
1.0

Just not a good experience the agent took more funds out of my account than disclosed. I asked her THREE times Will the 100.00 dollars I saw on the screen be held on my account three times she said no! But guess what they took it out anyway as we had a church event that needed all our funds.. I was so disappointed I hope not to have to use this location again when I spoke to the manager he made me feel like it was my fault I was furious with that kind of customer service

ANDRE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven K. 
Clasificación:
5.0

Had to have truck for next day at 7am....prompt attendant on duty, in and out within 10 min. Perfect

Alex M. 
Clasificación:
4.0

El cliente no dejó un comentario.

steven M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOAN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Danele G. 
Clasificación:
3.0

El cliente no dejó un comentario.

CESAR G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mose K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAOL J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT K.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT K. 
Clasificación:
5.0

all good- Thank you

Kevin K. 
Clasificación:
5.0

Issues with site & confirmation of pick up time. I contacted the # provided, some with a representative & advised I'd be 30 minutes past my original pick up time. She stated that was no problem & made the change in the system. When I arrived my truck had been given away.

Traci S. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LETICIA G. 
Clasificación:
3.0

We were under the impression we would be dropping our U-Haul truck at the same location we had rented it from. I had left both of my numbers with U-Haul, however they only called the house phone and not my cell number of which we weren't home to get that message until we got home of which was a different drop off location then what I was told when we picked up the U-Haul. That was a bit confusing and the facility was open but door locked and it took over 5 or 6 minutes to get the agent to unlock the door.

Harriett N. 
Clasificación:
3.0

El cliente no dejó un comentario.

RICHARD A. 
Clasificación:
5.0

Great place and wonderful kind employees

Kevin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha C. 
Clasificación:
5.0

Would like too see more carts available for use.

Edward R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven K. 
Clasificación:
4.0

El cliente no dejó un comentario.

harold M. 
Clasificación:
5.0

The air did not work on the truck we rented

Joseph B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CAOL J.  |  First Impressions 
Clasificación:
3.0

Opening the store on time.

Yolanda R. 
Clasificación:
5.0

Matt was courteous and helpful.

Ira S. 
Clasificación:
5.0

One words . I really appreciated their service

Peter S. 
Clasificación:
5.0

Matt did an incredible job with my order. He was very personable. His bedside manner was something rare that you don't see often with this type of customer service. Thanks a 1000 Matt!!!!

Tiffany R. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEPHETERI P. 
Clasificación:
5.0

Check out process was a breeze!

Kelly D. 
Clasificación:
4.0

Asked to reserve an appliance dolly with my truck ,they said no problem....when I picked up my truck they did not have it...it made my move more difficult + time consuming.

Joseph J. 
Clasificación:
2.0

This is a general complaint about my experience with U-Haul. I reserved a 10 X 10 truck at a location (United Self Storage 21005 Division Street, Crest Hill, Illinois 60403) July 27, 2021 for use on August 1, 2021. U-Haul switched me to a location in the city of Romeoville which was farther away. I called U-Haul customer service and explained I didn't want the truck in Romeoville; I wanted the one in Crest Hill. That was an exercise in futility. I went to Romeoville location three days prior to my move and they assured me.there would be no problem. Sunday morning, August 1, I go to pick up my truck and there was not one available for me. Needless to say I was furious. They had an open trailer available and I luckily had a hitch on my vehicle. So I was able to move my mother's belongings although it took about two hours longer because of the extra trips we had to make. What can U-Haul do to make this right? Brent Bloxsom bloxee@gmail 810.938.8505

Brent B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clintistine M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

joyce D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
1.0

I got a 10 feet truck. When I got to ny location I realized that the truck was too small to fit all of my stuff so I came right back to get a bugger truck, a 20 feet truck. I only had the truck for 40min and I only did 3-4 miles roughly. I still added gas to the 10 feeter before I return it to get the bigger truck. When I got to the location I was told I still had to pay for it even though I didnt use it at all and I was going to pay for a bigger truck. When asked to speak to the manager, she was very no sympathetic. She acted liked she really didnt care and that I had to pay because “thats policy”. I was trying to see if there was another option and as I said before she was not even trying to help, it felt as if she just didnt want to do no work. When asked for the customer service number she gave a wrong number. I was waiting for 30 minutes to speak to a representative just to find out it was the wrong number. At the end I had to pay for two trucks even though ones was not even used. It feels that “the policy” its just to take as much money as possible from people.

Lorea G. 
Clasificación:
1.0

Couldn't find my storage I reserved not helpful at all

Lashonda M. 
Clasificación:
5.0

Excellent service and trailer was very clean

Philip K. 
Clasificación:
3.0

The office was not open when I arrived both times after the posted hours. I understand there is only 1 person on site but even something simple like posting a note on the door that someone will be right back, etc. would be very reassuring.

Antoinette L. 
Clasificación:
4.0

Had to wait for the person in the office to come back from lunch😮 I would think that a big company as U haul would have enough staff so to work while an other person go to lunch.

Vincent C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
4.0

El cliente no dejó un comentario.

joseph d.  |  First Impressions 
Clasificación:
1.0

I arrived at 9am to pick up my 9am scheduled uhaul. Upon arrival no one was present. It was listed that this location opens at 9am on Sunday. A staff member arrived around 9:20. Due to tardiness and the line of customers awaiting the opening of the store we were not fully checked in until almost 10am. When asked what time the store closed we were told 5pm. When we returned around 4:45 pm I was told our key would need to be dropped in the drop box as the staff member had already closed for the day. However when leaving another customer walked in and handed their keys directly to this staff member. I am highly dissatisfied with the service received at this store as I would have appreciated my rented uhaul be looked over and checked in while I was present considering I received my vehicle late due to tardiness and I made sure to return prior to the scheduled closing time.

Joshua L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roxann L. 
Clasificación:
1.0

Forgot my dolly and customer service was horrible!

Kris S. 
Clasificación:
1.0

When I returned the truck, I had the same amount of gas that was in there as I took a picture of the gauge before I left the lot. They still charged me for 6 gallons of gas on return and I have the proof that I put gas in it first.

Christopher C. 
Clasificación:
5.0

Truck needs wiper blades badly.

Edward J M. 
Clasificación:
3.0

quick and easy to complete your transactions.

Michael S. 
Clasificación:
5.0

The guy was knowledgeable, efficient and friendly. He explained everything. The vehicle was in great shape. The cost was reasonable. Everything went well.

Jamian B. 
Clasificación:
3.0

Will not recommend uhaul.

Thomas L. 
Clasificación:
3.0

The attendant should inspect the truck with you when renting.

Michael S. 
Clasificación:
3.0

The only complaint I have is it needed a cord to go from the truck plug to the trailer and the guy said I was supposed to have that and no where need it say I needed it

Michael M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronald F. 
Clasificación:
4.0

Our storage space was clean and ready for us. All personnel were friendly and helpful.

joseph j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leticia T. 
Clasificación:
5.0

Excellent service ws in and out in 10 min

Gilberto M. 
Clasificación:
5.0

Staff at this location is extremely helpful. I read plenty of reviews that indicated this would not be a positive experience. Those were INACCURATE! I have used this location several times this passed month with great service each time. The gentleman working the front was my go to for all questions and he made the experience worthwhile for me. I will be coming back to this location specifically because of the service he provided.

William M. 
Clasificación:
1.0

I reserved a Uhaul a week in advance and went to pick it up the morning the move and they did not have a truck for us. Service was really rude and made me drive over an hour out of the way to get a different truck with no refund.

Donald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley D. 
Clasificación:
1.0

I will be forwarding an email to customer service regarding this location and truck soon, to much to comment on in this box.

Cynthia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
3.0

Have the truck I ordered at the correct location. Had to drive 45 minutes out of the way only to drive by the ORIGINAL LOCATION AND SEE THE TRUCK WE ORDERED SITTING ON THE PARKING LOT

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

The staff is incredibly helpful. I have a location closer to my home, but this staff makes it easy to be a repeat customer.

William M. 
Clasificación:
5.0

I did most of the check-in online before coming into the store, so I was in and out quickly. Dropped off key in box as returned just after office closed.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
4.0

There was only 1 person working. She was very nice and helpful, but with only one person there was a wait for us and for the people who then showed up after us.

Jose C. 
Clasificación:
3.0

Self checkin did not work. Had to go inside and attendant said it was because I had flagged the vehicle as having damage. What's the point of asking if there is damage and then not letting me complete the check in? At least let me know that it is because of damage instead of just not proceeding.

Kevin P. 
Clasificación:
5.0

I also have a storage unit at this location and have had contact with the staff their before. They are always courteous and helpful.

Yvonne M. 
Clasificación:
5.0

I'm sorry but I can't remember the girls name But she was awesome!!!!!!! She greeted me with a smile 😊 and was so nice to talk to !!!! GREAT CUSTOMER SERVICE!!!!

David F. 
Clasificación:
3.0

We reserved a 5x8 trailer months in advance to pick up in Alsip, IL (a few blocks from our house). When it came time to actually pick it up, we had to drive to Romeoville, IL (40 miles from our house). We arrived to pick it up and as we are finalizing the paperwork, the rep informs us that someone else at UHaul had just cancelled our reservation and gave the trailer to someone else! She was able to correct it, (she was great!) but the whole experience was pretty disappointing.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
4.0

El cliente no dejó un comentario.

TODD H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

martin g.  |  First Impressions 
Clasificación:
2.0

Wasted over 1 hour trying to access & locate the actual storage unit. When asked for assistance the guy working the desk became upset with me when I asked him for help. The customer service is extremely poor at this location & it gets worse when you ask for help. They act like it's a huge burden for them to actually get off their chair to come & help. Instead they get angry with you & you get an attitude instead of help. I'm specifically referring to the young fellow who was working at the desk. It seemed like he was new cause the lady it seemed was training him when we arrived but she wasn't there at the time I asked for help. I don't appreciate getting yelled at for asking for help especially as I'm a paying customer & by the way I don't have a photographic memory. You know the process since you work there & I'm a new customer there & so this was totally unprofessional the way your staff member guy treated us. I'm being kind by rating you 2 stars because I really want to rate you 0 stars. I hope this can be a learning experience for the young fellow who was reluctant to help & showed a lack of customer service skills.

Daniel H.  |  First Impressions 
Clasificación:
5.0

Jessica was extremely helpful. Made the whole process very easy.

CHRISTINA L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent C.  |  First Impressions 
Clasificación:
5.0

Staff went over and beyond to assist me.

Zhane B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOAN S.  |  First Impressions 
Clasificación:
5.0

Could you please email a copy of my receipt for rental. They said they did, but I didn't get it. ¡Gracias!

Brian C.  |  First Impressions 
Clasificación:
5.0

Excellent customer service

TIMOTHY R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ernest t.  |  First Impressions 
Clasificación:
5.0

All was done well.

Handel M.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba