Customer Reviews for U-Haul Moving & Storage of Romeoville

822 comentarios

645 S Weber Rd   Romeoville, IL 60446

(815) 905-9101

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(815) 905-9101

645 S Weber Rd
Romeoville, IL 60446

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

El cliente no dejó un comentario.

Samuel P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin M.  |  Overall Experience 
Clasificación:
5.0

I would like to give high praise to your employee, Derrick, who was very helpful, knowledgeable and respectful in the rental process. That kind of service is what brings customers back again.

william P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaunte F.  |  Overall Experience 
Clasificación:
5.0

Dropped off after hours.

john S. 
Clasificación:
4.0

Good customer service

WESLEY L. 
Clasificación:
5.0

The person who helped us on Sunday was very nice. Gracias

Mary K. 
Clasificación:
5.0

Issues with internet access to both check out my rental and check it back in. Per staff they had to check me in.

Susan O. 
Clasificación:
1.0

Mia charged my account twice. Terrible customer support.

Lorenzo A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Broderick J. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDELL C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Katherine B.  |  Overall Experience 
Clasificación:
4.0

Tire sensor was bad on front left kept telling me vehicle tire was low on air when it wasnt brakes squeeked the entire trip.

FRANCISCO J. 
Clasificación:
5.0

The Representative at the desk on Sunday morning on October 9th, 2022 was amazing! Best customer service I have seen in a long time. Really friendly, informative, and overall positive person while doing what he does best, customer service.

Roberto B. 
Clasificación:
5.0

Staff was completely helpful & they made the rental process run smoothly & efficiently!

Raul G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD P.  |  Overall Experience 
Clasificación:
3.0

😊

Flaviana S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

lady D. 
Clasificación:
5.0

Not too much as was very happy with employees and facility!!!

Timothy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

AngelE S. 
Clasificación:
4.0

I returned the truck I rented one day earlier shouldn't I get a credit or a refund for returning it earlier?

Mark R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

Keep it up!

Kurt F. 
Clasificación:
4.0

They could use more customer parking. Our service representative was fantastic! We will use this location if needed in the future.

Arthur B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua V. 
Clasificación:
1.0

your employee was late, the key boxes were so rusty and ill maintained I couldn't open it.

SUE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph G. 
Clasificación:
1.0

I was charged double and store told me I would get refunded and i didn't and its extremely difficult to get though to anyone and website is extremely slow

FRANK S. 
Clasificación:
5.0

Your employees were very polite

DON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommie K. 
Clasificación:
5.0

Customer service was excellent

william P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Bruce W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sherri lynn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

George C. 
Clasificación:
1.0

Gas level was below what we were told. And it sounded like it needed some engine work because it didn't drive correctly and I've driven bigger uhaul trucks than that one. Very disappointed with our experience at this location.

Taylor M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jakub O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNA O. 
Clasificación:
1.0

El cliente no dejó un comentario.

SHALYAH B.  |  Overall Experience 
Clasificación:
4.0

There was very minimal parking for going in to do the paper work.

Daniel R. 
Clasificación:
5.0

Convienant & efficient

Robert K. 
Clasificación:
5.0

I just wanted to thank the gentleman that helped me. Very Friendly!

Edward H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shayna S. 
Clasificación:
1.0

Horrible customer service, they ripped us off and charged us more, I returned the gas with more then I left it with and never got any credit like the worker had told us and they were very rude when getting the rental and returning it, not truthfully answering my questions, or being helpful at all, we paid way more than we were suppose to and got ripped off, this is the last time we will ever use U-Haul.

MATTHEW G. 
Clasificación:
5.0

Team at Romeoville location was very friendly and equipment was ready and available as scheduled.

Andrew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail V. 
Clasificación:
3.0

No

Tabita D.  |  First Impressions 
Clasificación:
1.0

Uhual continues to wrongfully charge my debit card. This happened to me last Saturday they charged me $123 but I only owed $48 I called in showed proof to customer service then uhual fixed it. Now this past Wednesday I am charged an extra $62 on top of what I paid and it doesn't say why. I don't think it's right for them to be able to constantly make these inaccurate charges on my account. I'm currently waiting on customer service to call me back once again today. I'm so sad. I rent this truck for business purposes but it's starting to make me think I've made the wrong decision to trust them because I go through this to often. I'm sad.

Nepheteri P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nina W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sherry T. 
Clasificación:
1.0

Was charged for gas when I brought the vehicle back with more gas in the tank than when I picked it up. Paid $20 at the gas station then charged an extra $25 fee for only driving 18 mi. Ridiculous. I had a photo of the gas gauge from when I picked it up and was told that wasn't good enough. They are scamming customers.

Michele Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guillermo S.  |  Overall Experience 
Clasificación:
3.0

Aside from the vehicle having steering issues it was in decent clean condition. But I feel like I've been overcharged... initially paid about $70 to take the truck out... after I returned it before the 5 hours I was charged two separate transactions one at $48 and one on another $40 why..? additionally I added $40 in gasoline. This made the rental over $200 for under 5 hours something is not right...

Angel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
1.0

I returned the truck when the office was closed. The keypad said to press for help. It was a connection to customer service. No one picked up. I called customer service from my phone while in my truck, I was immediately told the wait time would be an hour. 90 minutes. No answer. I tried the U-Haul.com/chat it told me 26 minutes to wait. 75 minutes later no answer. When I first called I got a hold of a representative named ChiChi and explained that I just returned a truck and I need the gate to open to drive home, she transferred me to customer service and stated she is in the sales department. I had my wife with me and we had to Uber home then I took an Uber back when the facility opened up. Worse return ever.

Corey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MERCEDES A.  |  Overall Experience 
Clasificación:
4.0

All good. Person who scheduled for me (Katie) was extremely kind and considerate. Young man at pickup and drop off also very please and helpful.

Valerie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

bobby S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan W. 
Clasificación:
3.0

The pad locks to get the keys should be greased it was had to open the lock there rusted from the weather.

najm M. 
Clasificación:
5.0

Hello I really happy with u haul I just walked in and Got the truck with no reservation thank you

JOSE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR G. 
Clasificación:
4.0

I am not happy with how tolls are handled. If the customer has a transponder for tolls they should be allowed to take them in the truck to eliminate any extra fees afterwards, fees which may be questionable. The fees seem to be inflated or more they actually should be.

Angel D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Fred W. 
Clasificación:
5.0

Staff was quick and helpful.

Crystal N. 
Clasificación:
5.0

Excellent service

pablo G. 
Clasificación:
3.0

The truck just wasn't clean when I pick it up, dog hair was on the seats and threw out the van. Just a suggestion you might want to move your checkin space around and make more room, so when the customers are standing there it will be more space. For example maybe you can turn the front facing south and back facing north. Just a suggestion over all I like your facility. ⭐️⭐️⭐️

Tina A. 
Clasificación:
3.0

Staff could have better knowledge of equipment

Scott T. 
Clasificación:
1.0

I had the truck with almost out of gas and I took pictures for the fuel level i only drive it about 24 miles and before return it i did fuel it with the same level i had it but surprised me with charging my card $30 fee + $51 for 8 gallons charge which is unexpected that was not my first time to rent car from uhaul but it will be the last time if they didn't refund me back

Safwat H. 
Clasificación:
5.0

El cliente no dejó un comentario.

deborah a.  |  Overall Experience 
Clasificación:
2.0

Rented a motorcycle trailer 1 month prior to needing it. The day I went to get it. I was told that the wiring on the trailer was to short to connect to my truck.. I would have to purchase a 3ft cable extension or I couldn't rent it. So I had to go to autozone waste 40 dollars just to buy something that Uhaul should've had. They did not inspect the trailer prior to my arrival causing unnecessary frustration, wasted time and money!

julian F. 
Clasificación:
3.0

I was charge for the wrong mileage and was not given a credit for returning the truck two days earlier.

Srinevassa R. 
Clasificación:
4.0

The vehicle smelled like skunk weed!!

Christine K. 
Clasificación:
3.0

Most of the times that we came to access our storage unit, there were rental trucks blocking access. The staff was always helpful in moving them out of the way, but was still an inconvenience.

Jerome K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron E. 
Clasificación:
5.0

Good customer service !

Sheila W. 
Clasificación:
2.0

They told me my payment was 130 dollars a month but when they got my things in ther the bill went to 170 a month then $179.95 I was stuck just wanting you to know how I was treated

ROBBIE F.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly and helpful. The vehicle we needed was available and very clean inside. We would definitely rent from this location again.

michael K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sheryl C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Willard S. 
Clasificación:
5.0

There was no wiring harness to connect the trailer to my vehicle. I had to go to auto zone to purchase a 4 prong adapter to circle. Then the wire coming from the trailer didn't even reach the end of the trailer. The location didn't even had a socket set to give more slack to the wire because of the clip holding the wire to the frame so I had to run back over to auto zone to purchase a socket set. Over all it took me 1 hour and 15 minutes from the time i checked in to the time I left the location which is ridiculous.

Kevin T. 
Clasificación:
1.0

Trailer was missing pin that holds tailgate. Overall hostile experience from staff. Never renting from u haul again.

Samuel J. 
Clasificación:
5.0

No complaints

BRYAN B. 
Clasificación:
5.0

Truck and supplies were clean and available at the scheduled time, great service

Justin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle C. 
Clasificación:
5.0

Parking too small

Janet I. 
Clasificación:
5.0

Everyone was curtious and helpful highly recommended it

ANSELMO M.  |  Overall Experience 
Clasificación:
5.0

Thanks Tony!

YESIKA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

jack L. 
Clasificación:
5.0

Customer service was polite and professional. I reserved online, which made the process smooth and seamless. I was taken care of quickly and efficiently. The truck was clean and drove well. It also had a full tank of fuel which was great! My bill was accurate and complete. I would definitely rent from this location again.

Ronald A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald Z. 
Clasificación:
5.0

The young man who waited on us was very helpful; he went out of his way to get us on the road safe and secure.

Kathleen H. 
Clasificación:
1.0

I closed my storage and now they say I owe over a thousand dollars and I got my stuff out last October what is wrong with them I’m really upset about this

tracy w.  |  Overall Experience 
Clasificación:
5.0

Keep up the good work.

Edgar V. 
Clasificación:
5.0

I would go back to this location again.

arnold B. 
Clasificación:
4.0

Office was super helpful but Uhaul policy is not fair and punishes early move outs. I will not use Uhaul storage again. I will use a storage facility that prorates it's fees.

Dina A.  |  Overall Experience 
Clasificación:
3.0

About 1.5 years ago we came to this location and left with so many complaints that the owner of this location reached out to apologize. This time around, I can see the facility took on some upgrades and the employee working was a very pleasant man unlike the last. The place could still use a lot of cleaning on the walls and air vents as they are literally black, but I will admit they have made great strides.

Joshua K. 
Clasificación:
1.0

Tried to use a coupon from U-Haul. For $20 off. Tried so many times . Said we have to call 800# to get $20 off. Don't understand why the just couldn't do it manually?

thomas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonia B. 
Clasificación:
5.0

Great guy at the counter

Robert D. 
Clasificación:
5.0

Gr8 service awesome

robbin T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pia H. 
Clasificación:
5.0

Great service beginning to end!

Debra W. 
Clasificación:
3.0

Be proactive when you don't have the equipement that was reserved and confirmed.

Chad C. 
Clasificación:
4.0

Slow to get the truck waited 25 minutes only one worker and same for bringing truck back with 3 workers one worked whole other 2 weren't doing anything

Abel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos P. 
Clasificación:
5.0

El cliente no dejó un comentario.

devon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon W. 
Clasificación:
4.0

Excellent service

scott A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Onkar S. 
Clasificación:
4.0

The person that helped us was awesome. He was able to answer our questions and get us out the door quickly. The truck was clean, but it definitely could have used an air freshener or something. Might be a nice touch to add one after a rental. Driving 20 hours could have been a little fresher.

Emmett L. 
Clasificación:
3.0

When exiting my storage space I needed 3 additional days past my billing cycle to occupy the space before my move. Unfortunately I came to find out that Uhaul will not prorate you storage space but they will charge another month of rent no exceptions. When speaking with the manager her response was it was company policy there was nothing she could do. I paid the additional month's rent but This caused uhaul to lose my business when needing to rent a long term storage space after moving into my new home.

Marc R.  |  Overall Experience 
Clasificación:
1.0

Units do not have alarms which is why I moved out. I paid for an armed unit and got ripped off for 3 months. The door sensor is installed but not wired up to anything. I told the store manager this when I first noticed it and nothing was done. She told me the units don't have to be individually alarmed because they have cameras. No need to ever use the key card to go in or out of the facility because one, the cards don't arm or unarm anything because the sensor is not hooked up, and two, the front gate is always open. I also told my concern about the front gate to the store manager and nothing was done about this either. I rented a truck for 7 am and no one showed up to open the store until almost 7:30. Then, the truck had ABSOLUTLY NO gas in it. I had to put gas in it before I could even drive it anywhere. I opened a ticket with customer service 2 months ago about these issues and nothing was done so I moved out. I wont be using U-Haul anymore.

Eric J.  |  Overall Experience 
Clasificación:
4.0

Great works really pays off keep up the good work

Diomedes Francicso M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Maria R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Corey B.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful

james v.  |  Overall Experience 
Clasificación:
3.0

The unit I reserved with customer service was a 5x9. When I got to the facility they didn't have that size available so now we have to pay more. I would think your systems would communicate more accurately.

DAWN/JAKE L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROXIE H.  |  Overall Experience 
Clasificación:
5.0

Personal amable

dinora a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig D.  |  Overall Experience 
Clasificación:
5.0

Outdoor storage unit more than adequate. No issues with insects or rodents. Secure and convenient, would rent again and recommend.

John D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

james v.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

joseph d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

james s.  |  Overall Experience 
Clasificación:
4.0

I would have liked the security gate to be able to close after business hours.

Vincent C.  |  Overall Experience 
Clasificación:
4.0

If you can do 24/7 access

WESLEY L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Carmela C.  |  Overall Experience 
Clasificación:
5.0

Does the front gate ever close?

James M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Sarah W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOAN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CAOL J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT K.  |  First Impressions 
Clasificación:
5.0

Would like too see more carts available for use.

Edward R.  |  First Impressions 
Clasificación:
1.0

Uhaul corporate must audit this uhaul franchise in Romeoville. It's a disgrace to your business. I have 2 storage to this facility but I decided to transfer after a month of poor service. Their office always lock even in business hours. You need to call and wait for 10min before the manager opens the door. The guy who cleans the storage is so rude yelling at the customer. He also cover up the manager every time you wait for the door to open. The store also opens late. It's good thing that's there 4 more storage place around the area so we can easily escape to this poor managed storage I'm also putting up a review on yelp to save customer from this storage.

Joneph P.  |  Overall Experience 
Clasificación:
5.0

Staff was always very friendly and helpful!

matt s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CAOL J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Clintistine M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

joseph d.  |  First Impressions 
Clasificación:
5.0

Thanks guys. You all were nice and helpful from beginning to end. Best!!

paul m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

OLIVER G.  |  First Impressions 
Clasificación:
4.0

Our storage space was clean and ready for us. All personnel were friendly and helpful.

joseph j.  |  First Impressions 
Clasificación:
5.0

Staff and location are great. Everything is secured and well kept. The staff is tremendously helpful and willing to answer all questions without issue.

WILLIAM M.  |  Overall Experience 
Clasificación:
5.0

Great experience!

rebecca b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cole L.  |  Overall Experience 
Clasificación:
1.0

My code never worked, there was hardly ever anyone there when I needed them to fix my code. There was multiple times I could just not access my unit. Also I was told when we first rented that there was rodent control in this facility and that was untrue. 90% percent of my things were destroyed by water and or rodents inside the unit. I would not recommend this place to my worst enemy

Joseph D.  |  Overall Experience 
Clasificación:
1.0

I lost the key to my uhaul lock which was purchased at U-Haul at this site. The huge employee told me they would not be able to remove the lock for me and I would need to call a locksmith. I already rented a U-Haul truck and was committed to a 100 mile drive and had to wait 4 hours for a locksmith in 100 degree temps to get me into my storage facility because the man at the office refused to help me and said they no longer remove locks. Turned out to be a miserable 100 degree day. I would never rent from U-Haul again after this. I'm sure he was just not wanting to go out in the heat because of his enormous size.

Eugene B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TODD H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

martin g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIENNE S.  |  Overall Experience 
Clasificación:
2.0

Wasted over 1 hour trying to access & locate the actual storage unit. When asked for assistance the guy working the desk became upset with me when I asked him for help. The customer service is extremely poor at this location & it gets worse when you ask for help. They act like it's a huge burden for them to actually get off their chair to come & help. Instead they get angry with you & you get an attitude instead of help. I'm specifically referring to the young fellow who was working at the desk. It seemed like he was new cause the lady it seemed was training him when we arrived but she wasn't there at the time I asked for help. I don't appreciate getting yelled at for asking for help especially as I'm a paying customer & by the way I don't have a photographic memory. You know the process since you work there & I'm a new customer there & so this was totally unprofessional the way your staff member guy treated us. I'm being kind by rating you 2 stars because I really want to rate you 0 stars. I hope this can be a learning experience for the young fellow who was reluctant to help & showed a lack of customer service skills.

Daniel H.  |  First Impressions 
Clasificación:
5.0

Jessica was extremely helpful. Made the whole process very easy.

CHRISTINA L.  |  First Impressions 
Clasificación:
5.0

Excellent service. People very helpful, courteous and cooperative. Pleasure to do business with them.

Nora L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

thomas c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adewale Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent C.  |  First Impressions 
Clasificación:
5.0

Staff went over and beyond to assist me.

Zhane B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle m.  |  Overall Experience 
Clasificación:
2.0

We've rented several trucks and two storage units from this location. Pretty much every time we came to our unit, we'd have to go into the office as our gate entry code would stop working. Even if we visited multiple times per weekend, it didn't seem to matter. The staff did their best to help but this was very frustrating. The last few truck rentals we had were also a challenge. We arrived for our reservation but the office was empty and no one was answering the phone. We waited 30 minutes before someone was finally able to assist us. We cleaned out our storage unit on 2/2, but I was still sent a bill with a late fee on 2/22. We had informed the office three separate times that our unit had been cleared, well before the next payment was due. I had to spend another half hour on the phone with customer service trying to resolve the situation. Overall, we appreciated the staff and their efforts but will probably not use this location again.

Jennifer B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOAN S.  |  First Impressions 
Clasificación:
5.0

Could you please email a copy of my receipt for rental. They said they did, but I didn't get it. ¡Gracias!

Brian C.  |  First Impressions 
Clasificación:
3.0

It was so hard to get a hold of anyone at this location.

MARYANN C.  |  Overall Experience 
Clasificación:
5.0

Excellent Service. He was Friendly, Efficient & Knowledgeable. He Checked on Us 2. C If everything was Alryt. . . . . Very Thorough. We were Very Satisfied with Him & We Thanked him 4 His Thoughtfulness. Great Employee. . . . Great Employee!!!

ADRIENNE S.  |  First Impressions 
Clasificación:
3.0

U haul truck should have been cleaned in the back needed sweeping

Carolyn B.  |  First Impressions 
Clasificación:
1.0

17 hour drive from Florida to Lockport in the rain Drivers side inside leaks bad 9 hours of rain I kept haveing to pull over install more rags to stop lots of water from raining on me inside the cab. I was charged $25.00 for leaving a messy cab... not exceptable I would like my $25. Credited back to my account Will not recamended the Romeoville location to anyone B I equipment as well as the Deltona Florida locations were very helpful and accomadating

Dominic F.  |  First Impressions 
Clasificación:
1.0

This place stole out of my storage and blamed me for not locking my storage door which was completely false Things was stolen out my storage. I couldn't get in or out of my storage because their system was always down so I couldn't use my code to get in and of the gate. No one was never there to help the customers. They never answer the phone. I truly believe this location should get closed down.

Donna T.  |  Overall Experience 
Clasificación:
1.0

Romeoville location never answers their phones. They left me a vague voicemail about my unit (during a day with high winds) which made me believe my unit got damaged, my husband and i spent all our time calling them while at work, and on the drive to the unit. I also signed up for automatic payments, and they didn't processes that in my account, so they changed my gate access code and wouldn't let me in. i would NEVER recommend this uhaul.

Tina P.  |  Overall Experience 
Clasificación:
4.0

Staff was very helpful. Have noticed rodent droppings in locker when checking on my property. Would suggest using more traps and bait to catch rodents.

John T.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

maurice g.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine M.  |  First Impressions 
Clasificación:
5.0

Llegamos un poco tarde y no teníamos acceso a las instalaciones y una trabajadora de nombre Michel nos atendió muy amablemente con el consentimiento de la Manager , pues ya era tarde y no sabíamos cómo entrar . Fue muy amable de su parte , teníamos todas las cajas en el vehículo y teníamos que dejar el vehículo ahí . Muy amable y excelente SERVICIO .

Rocio R.  |  First Impressions 
Clasificación:
5.0

The property manager is very professional, friendly, polite and just delightful.

Lakeisha F.  |  Overall Experience 
Clasificación:
5.0

The property manager was excellent, very friendly, professional and helpful. She deserves 100 stars. The best customer service I've received in a long time.

Lakeisha F.  |  First Impressions 
Clasificación:
5.0

All of my boxes were wet/damp and falling apart when I moved out. We only had our stuff in there for 3 months. Anything fabric has a mildew smell and I had to remove mold from several pieces of furniture. I would hate to have lost everything if I had to keep it in there longer. Not sure this is normal or not for storage. But it did add extra hassle, work, time and money onto our move that I wasn't expecting. Were still washing laundry and cloths that smell of mildew from the storage unit....a week later. Staff was amazing from start to finish.

Daniel V.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service

TIMOTHY R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Latisha R.  |  Overall Experience 
Clasificación:
5.0

I haven't moved from your UHaul. I just moved in the same aisle just a different locker # 107. Gracias

B J B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nora L.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Delano G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ernest t.  |  First Impressions 
Clasificación:
4.0

Very friendly staff!! We were pleased with the maintenance of the facility and the fact that weather and pests were not a problem the entire 8 months we kept belongings there. The only drawback was that we moved out at the beginning of the month and could not be prorated for time already paid for

christian p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H.  |  First Impressions 
Clasificación:
5.0

All was done well.

Handel M.  |  First Impressions 
Clasificación:
4.0

I just thought that if you cleaned out the locker before the due date you would get the balance back

Ronald N.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff 👍

Clarke F.  |  First Impressions 
Clasificación:
1.0

I rented a truck so that I could get a free month of storage. Before my month was up, I let them know i wouldnt need it anymore and they said it was settled. Their staff billed me anyways. Awful.

Wynter C.  |  Overall Experience 
Clasificación:
3.0

Thanks for the service and help.

Christiaan B.  |  Overall Experience 
Clasificación:
5.0

Service was very good answered all my questions very pleasant people at the desk Thanks

James K.  |  First Impressions 
Clasificación:
5.0

Thank you all so much for all the help. Finally my daughters n our doggies have a home . It was So nice off your staff that the made this bad experience a little better.. Thank you alll 

Mariana B.  |  Overall Experience 
Clasificación:
5.0

Excellent service

TIMOTHY R.  |  First Impressions 
Clasificación:
2.0

Very slow response from the people working the desk.

Gerald P.  |  Overall Experience 
Clasificación:
1.0

Bad management n service I won't rent there again sorry

RAMIRO L.  |  Overall Experience 
Clasificación:
5.0

Rafael was very professional and knowledgeable patient. Very Busy Four workers in a small room Phone calls training I would of had one of the workers outside cleaning instead of sitting in the lobby

Ron N.  |  First Impressions 
Clasificación:
4.0

Front desk person was courteous and helpful but could probably use more help.

Gerald P.  |  First Impressions 
Clasificación:
5.0

Rafael was very nice and it didn't take long for me to get the rent the truck n the storage unit. I even made it to work on time .... thank you for all your help n patients.....

Mariana B.  |  First Impressions 
Clasificación:
5.0

Great service and dicen prices happy to have a U-Haul in Romeoville more convenient for all the community I will referred Family & Friends

mario d.  |  First Impressions 
Clasificación:
5.0

Muy buen servicio y el personal muy amable

Daniel S.  |  First Impressions 
Clasificación:
4.0

Everything was great except when I got to unit. I opened the door and the door wouldn't stay up. So I push it harder and the door came off track and took me 20 minutes to fix it.

Alphonso B.  |  First Impressions 
Clasificación:
2.0

When I signed up for space, I was told that I would be able to have my payments prorated depending on when I moved out of the unit, they didn’t get prorated and I still haven’t received a call.

Tina P.  |  Overall Experience 
Clasificación:
1.0

Will call you every day to tell you to pay your bill, but wont call to confirm the unit is closed out. They were waiting for a new month to hit so they could charge me again. Garbage garbage garbage.

Stephen B.  |  Overall Experience 
Clasificación:
5.0

The guys were very accommodating very friendly and very helpfulI couldn't have asked for better service on a very stressful day for me.

jennifer j c.  |  First Impressions 
Clasificación:
4.0

.

Lynda G. | Reservación
Clasificación:
4.0

I was in and out, not a problem with getting the equipment I needed. I had to wait for my place in line, but we're don't you have to do that.

thomas m.  |  Overall Experience 
Clasificación:
2.0

In July, when we started using our locker, We had ants in our locker and they contaminated many of our boxes. During the road cons When I told the staff in July they just shrugged their shoulders.

joseph b.  |  Overall Experience 
Clasificación:
5.0

Your office team & staff did an excellent job! We will definitely use you again!

Nina Marie L. | Reservación
Clasificación:
4.0

The employee were helpful and accommodating. Nice folks.

thomas m. | Reservación
Clasificación:
5.0

Good service. Helpful.

Christopher b. | Reservación
Clasificación:
5.0

The transaction went very smoothly and the customer service was excellent.

Guillermo S. | Reservación
Clasificación:
5.0

N?A

claudia e.  |  Overall Experience 
Clasificación:
5.0

I had a good experience. My only issue is that work was being done on the property so the gate to get in was never closed and the door closest to my unit was broken so anyone could open it.

Kaitlyn M.  |  Overall Experience 
Clasificación: