Comentarios del cliente para U-Haul Moving & Storage of Roanoke

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Roanoke

Grado total:

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David B.
Grado:

El cliente no dejó un comentario.

Stephen E.
Grado:

El cliente no dejó un comentario.

Henry M.
Grado:

El cliente no dejó un comentario.

William D.
Grado:

El cliente no dejó un comentario.

Linda R.
Grado:

El cliente no dejó un comentario.

David L.
Grado:

El cliente no dejó un comentario.

Carson B.
Grado:

Very friendly and eager to check in the trailer.

rebecca D.
Grado:

No improvement needed.

Daniel D.
Grado:

El cliente no dejó un comentario.

Robert B.
Grado:

Excellent customer service!!

Stephanie A.
Grado:

El cliente no dejó un comentario.

Carlos S.
Grado:

El cliente no dejó un comentario.

Mihai B.
Grado:

El cliente no dejó un comentario.

Randall B.
Grado:

El cliente no dejó un comentario.

Jacqueline W.
Grado:

El cliente no dejó un comentario.

Gary C.
Grado:

El cliente no dejó un comentario.

Ricky T. | Overall Experience |
Grado:

El cliente no dejó un comentario.

Elias B.
Grado:

I am not reviewing this location. I am reviewing my overall experience with Uhaul. I reserved the closer location but somehow when I changed time Uhaul changed the location on me without informing me. I went to the closer location expecting to pick up my rental but was told I have to go somewhere else. I want my $50.00 guarantee.

Drew C.
Grado:

WOW! These guys are amazing. Ritchie was especially helpful in meeting my needs and he provided quick, prompt, and above par service. I am so happy to have dealt with this location that I will bring all my business here for whenever I need a motorcycle trailer. Thank you Ritchie, keep up the great work! - Drew

Craig B.
Grado:

Very professional operation.

Cameron M.
Grado:

El cliente no dejó un comentario.

Alex Q.
Grado:

El cliente no dejó un comentario.

ROBERT J. | Overall Experience |
Grado:

The owners were very sweetie an very nice. They helped provide excellent support when needed.

Noel G.
Grado:

El cliente no dejó un comentario.

Mikayla R. | Overall Experience |
Grado:

El cliente no dejó un comentario.

Kenneth H.
Grado:

El cliente no dejó un comentario.

Roberto G.
Grado:

Excellent employees very smooth process overall. The best Uhaul experience.

GREG K.
Grado:

Everything was ready at the agreed upon time. Very helpful in answering any questions I had and was very easy to setup and get things going.

Kirk F.
Grado:

El cliente no dejó un comentario.

Helen J.
Grado:

El cliente no dejó un comentario.

Wesley C.
Grado:

El cliente no dejó un comentario.

Kelly M.
Grado:

El cliente no dejó un comentario.

Kevin N.
Grado:

El cliente no dejó un comentario.

Angelica P.
Grado:

El cliente no dejó un comentario.

Parvinder G.
Grado:

Keep up the great work. Great experience. Thank you.

Fred L. | Overall Experience |
Grado:

Great staff, always very helpful.

Fred L.
Grado:

El cliente no dejó un comentario.

Fred L.
Grado:

El cliente no dejó un comentario.

David Q.
Grado:

El cliente no dejó un comentario.

ROBERT J. | First Impressions |
Grado:

Both the owner and his wife were friendly and helpful.

David B.
Grado:

El cliente no dejó un comentario.

stephaine L.
Grado:

El cliente no dejó un comentario.

Atravier H.
Grado:

Giving customers their deposit back on time. No one should have to wait three to five business days to receive their money.

DAVID L.
Grado:

Everything was wonderful we were even in bad weather and they warmed up the vehicle and they even wished us well on our travels from state to state yes I would recommend them.

Lyle S.
Grado:

Service and knowledge was exceptional.

Phairat K.
Grado:

Arrived at 9am to pick up what I had reserved at 9am sharp. The gentleman who was on the computer at the time didn’t even acknowledge my presence when I walked in and I waited several minutes before he finally said, “Can I help you?”. I then was told that he didn’t have a twenty foot truck I had reserved because it wasn’t returned from the previous day and didn’t seem to be very apologetic about it. This pretty much set the tone for the rest of my moving day, which wasn’t very good. I have rented from this location several times and before and never felt so unappreciative until this visit. I’m going to stay away from this location going forward.

Randy C.
Grado:

Adam is awesome. This location was open while my original drop off location would not answer their phone because they were closed.

john H.
Grado:

El cliente no dejó un comentario.

Scott B.
Grado:

El cliente no dejó un comentario.

Eric T.
Grado:

El cliente no dejó un comentario.

Nichole K.
Grado:

I was impressed with the staffs knowledge of products, their ability to up sell me and their solid recommendations on which truck I needed for my move. You really don’t find customer service like this everywhere.

brandy O.
Grado:

The rep here was nice and allowed us to drop off since this was the closest location and not making us drive to the far away location.

john M.
Grado:

Excellent and friendly service

Stephanie S.
Grado:

El cliente no dejó un comentario.

Preston P.
Grado:

El cliente no dejó un comentario.

Arthur A.
Grado:

El cliente no dejó un comentario.

Kristen R.
Grado:

El cliente no dejó un comentario.

Aaron C.
Grado:

El cliente no dejó un comentario.

Austin C.
Grado:

El cliente no dejó un comentario.

Reuben W.
Grado:

El cliente no dejó un comentario.

Michael R.
Grado:

El cliente no dejó un comentario.

Joel G.
Grado:

Both operations and employees were fantastic. Definitely listening to the voice of the customer and delivering superior customer service. Wow!

Ignacio D.
Grado:

My only complaint is that it was Christmas Eve. The location closes at 4pm. The person that helped me said that I could bring it back after hours. Never was 5:00pm mentioned as a deadline or I would be charged $20 extra. Around 4:00pm I receive a message saying that I would be charged $20 extra after 5pm. This was the first time I heard of this. I returned your truck at 5:21pm. I was charged $20. Also the small dolly was never used. I had to unlatch it to get my move to fit. For that I was charged $7. Not trying to nickle and dime anyone. I would have liked to be informed that’s all. Moving again in 4 months. I will use your company again!

Carolyn H.
Grado:

I was completely satisfied.

Gregory J.
Grado:

very good customer service, i really enjoyed the total experience.

Joshua B.
Grado:

Customer service was excellent. Friendly staff. Quick service.

Nokomis L.
Grado:

El cliente no dejó un comentario.

Chad S.
Grado:

They rented me the biggest piece of junk truck. I had major problems with it my whole trip. I will never rent from U-Haul again.

Donald B.
Grado:

Service, beginning with online reservation only 1/2 hour before pickup, was fast, accurate, by informed, organized staff for both pickup and return.

Sherry G.
Grado:

El cliente no dejó un comentario.

John K.
Grado:

El cliente no dejó un comentario.

Zachary T.
Grado:

The attendant in the office did not explain the pricing and details will. I asked for in town move truck was charged for a bigger truck also the truck was dirty and not clean. Would not recommend this location to anyone the driveway has lots of potholes the attended in the office did not explain the pricing and details well. I asked for it in town move truck was charged for a bigger truck also the truck was dirty and not clean. would not recommend this location to anyone the driveway to get to the office has lots of potholes up a steep hill. Also whenever it rains the storage facility has a dirt gravel parking lot that turns into a mod parking lot so sometimes you can't even get to your storage that needs to be fixed most definitely would not recommend this location to anyone.

rachael W.
Grado:

No improvement needed. Customer Service was exceptional!! Thank you for helping our move be peaceful.

rachael w. | First Impressions |
Grado:

Exceptional customer service. Very kind, helpful, and competent.

Richard W.
Grado:

A little difficult to get to but friendly staff, good availability and condition of vehicles

Cynthia C.
Grado:

El cliente no dejó un comentario.

Lee C.
Grado:

El cliente no dejó un comentario.

Corey K.
Grado:

El cliente no dejó un comentario.

Hannah S.
Grado:

El cliente no dejó un comentario.

Teri C.
Grado:

El cliente no dejó un comentario.

David B.
Grado:

Th attendant was very knowledgeable and friendly. He was very helpful in aiding me to resolve an issue.

John S.
Grado:

The App process for early pick-up sucks. Due to this I wanted to p/u the truck by 630AM to get a jump on things and after 30 min of frustration and 2 customer service reps I could have signed it out in person when staff opened at 7am.

Randall A.
Grado:

El cliente no dejó un comentario.

donovan B.
Grado:

If all places were this friendly and made you feel like you were friends like this, I would shop in person more often. They rocked!

Jutta B.
Grado:

Amazing customer service. Would highly recommend this particular location to friends and family.

Ryan B.
Grado:

El cliente no dejó un comentario.

Bruce P.
Grado:

El cliente no dejó un comentario.

Travis M.
Grado:

El cliente no dejó un comentario.

James W.
Grado:

This location is always on their A game. No complaints!

kent E.
Grado:

Driveway in extreme disrepair.

Roger J.
Grado:

Everything went well I did not have 1 thing that i did not like about this visit Excellent service And very clean truck

Kevin J.
Grado:

Exceptional service. Thank you

Jay D.
Grado:

Nothing, as good as it gets. I'll be back!

Dean S.
Grado:

El cliente no dejó un comentario.

Ronald G.
Grado:

Always have what I need , at great prices and great service.

David S.
Grado:

El cliente no dejó un comentario.

Robyn C.
Grado:

El cliente no dejó un comentario.

Dean S.
Grado:

El cliente no dejó un comentario.

MICHAEL C. | Overall Experience |
Grado:

worked out great for me,close to our home,very pleased

Elaina Y.
Grado:

Very efficient and smooth transaction. Would rent from this location again.

Harold R.
Grado:

Staff was very friendly

William S.
Grado:

Excellent customer service with a smile.

Daniel D. | First Impressions |
Grado:

Great service!

Darren B.
Grado:

Omar was great!

Laurel W.
Grado:

I don't know how to suggest any improvement. My experience was just about perfect. Richie was very attentive and personable. Helped everywy he could.

Rodney B.
Grado:

El cliente no dejó un comentario.

Mark E.
Grado:

El cliente no dejó un comentario.

Kimberley M.
Grado:

Pick up was great. I had a problem with a blown fuse on my truck and the running lights would not work. I had to stop in Tallahassee, FL and Elvis Davis who worked there at Uhaul quickly found the problem and replaced my fuse. He was so awesome and really nice - kudos to him - Uhaul should be grateful for such a fine employee. Tell him we said thanks again - he really went out of his way to help us.

Edward R. | First Impressions |
Grado:

Everything and everyone were great. The staff were professional and courteous and went over and beyond being helpful. I will always use Uhaul for any moving experiences and definitely recommend to all

Eric B. | Overall Experience |
Grado:

Fantastic to work with!

Brandi H. | Overall Experience |
Grado:

They were extremely helpful and polite through our entire stay. I would highly recommend this facility!

Shahieda R. | Overall Experience |
Grado:

There should be a way to ensure or at least reduce pests. All of my belongings were full of spiders and scorpions. It’s frightening to know probably carried those into my new home.

Charles L. | Overall Experience |
Grado:

Staff was always friendly and helpful, great people. Facility was difficult to get into off hwy 114, road was rough to facility. I was in unit 0917 and some of my boxes were wet so unit leaks.

Peter V S. | Overall Experience |
Grado:

Excellent storage unit in a convenient location. Management very helpful in making arrangements. Manager came around several times during blistering heat wave and offered us refrigerated water.

George C. | Overall Experience |
Grado:

Great facility. Terrible road getting to it.

Kasheva B. | Overall Experience |
Grado:

Richie and his wife were always really nice!

Noelle W. | First Impressions |
Grado:

👍🏻

CHARLES L. | Overall Experience |
Grado:

Wonderful customer service!

KRYSTAL M. | Overall Experience |
Grado:

Great place.

Jeremy W. | Overall Experience |
Grado:

Overall what I expect from a storage facility, only negative is the difficult access to the large outdoor storage spaces.

David F. | First Impressions |
Grado:

Great staff. Very friendly

gia v. | Overall Experience |
Grado:

The people are very knowledgeable and friendly, and super helpful, if and when I would use them again,

Robert K. | First Impressions |
Grado:

Front desk employees were extremely helpful Our storage unit was clean

steve r. | First Impressions |
Grado:

Friendly Knowledgeable staff.

Michael H. | First Impressions |
Grado:

Overall experience was convenient and each person I spoke with was courteous and did their best to answer ALL my questions! The representative on site was especially helpful and she was very friendly

Steven M. | Overall Experience |
Grado:

Friendly, competent staff.

Sandy M. | First Impressions |
Grado:

Rebecca and Richie were so kind and professional in helping me select just the right storage unit for my belongings. I have been stressed out from relocating. They took some of that away.😃

Mary V. | Overall Experience |
Grado:

Would definitely use this facility again.

Oscar O. | First Impressions |
Grado:

Always a great service, the people working there make you feel good with the attention that they provide, very professional, polite, they care about your requests

LARRY P. | Overall Experience |
Grado:

Everything was in ordered and the staff was always helpful and nice.

Wes L. | Overall Experience |
Grado:

The Management Team was extremely help and very professional and courteous! I would rent from them again whenever we need storage!

Daniel M. | First Impressions |
Grado:

Ladies were AWESOME !

David M. | Overall Experience |
Grado:

Found holes on the wall to the outside walls. water inside the unit. found my things covered with dirt and black widows. Staff is great but their owners need to support them with needed improvements

Christina H. | First Impressions |
Grado:

After the issues I had in Lubbock was refreshing to have Roanoke a pleasure

Misty C. | Overall Experience |
Grado:

Great. Thanks for helping me tie my washer and dryer down In my truck.

Jim F. | First Impressions |
Grado:

Good clean vehicle and prompt efficient service.

Misty C. | First Impressions |
Grado:

It did the job. We are happy

John F. | First Impressions |
Grado:

The Management was very informative and polite. Couldn’t ask for any better!

Steven M. | First Impressions |
Grado:

Friendly staff. Clean facility.

james m. | Overall Experience |
Grado:

Richie and rebecca were the best. My uhaul box broke and they were helpful to lock the actual storage container which held the ubox until I could empty the ubox. Thank so much for your help..

LOREN R. | Overall Experience |
Grado:

The facility was cleaned and fairly well maintained for the most part but the paving of the entry road along with the deep pervasive pools in the gravel roads between the units were a problem

Kyle H. | Overall Experience |
Grado:

I didn’t need to access my boxes during this period but had many communications allowing me to. They were able to move my delivery and pickup date up so I was very pleased.

Jeffrey H. | Overall Experience |
Grado:

Travel trailer for 2yrs (?). I mowed grass and weeds for the first year. Repeatedly told they did it. Not. Rent raised at least twice and I played maintenance man. Staff more than rude at the time.

Susan S. | Overall Experience |
Grado:

They were all extremely helpful, friendly and "went the extra mile" to assure that everything went smoothly

Wes L. | First Impressions |
Grado:

Alex did a great job!! Before that Rachel was incredible! She took the time with me to answer all my questions and then some, she made me feel like I was your most important customer. She’s GREAT!!!

Leigh B. | Overall Experience |
Grado:

Very kind and accommodating. Will definitely use again for any moving related and storage needs.

tom c. | Overall Experience |
Grado:

Excellent experience. Would recommend.

Cliffton D. | Overall Experience |
Grado:

Only thing to make better would be to fix Mesa Butte street and the storage area driveways that have huge holes.

Robert K. | Overall Experience |
Grado:

Sarah was awesome during a stressful time for me. Checking in and out was a breeze. Thank you

Robert H. | Overall Experience |
Grado:

Very helpful, friendly. Will use again

JERMAINE P. | Overall Experience |
Grado:

This facility was not clean, some of the staff were very rude, they normally park the uhaul rental vehicles in front of some the storage units which was always an issue for me to have access to my uni

Emerio G. | Overall Experience |
Grado:

Very friendly staff and plenty of moving supplies on hand.

RALPH K. | Overall Experience |
Grado:

Had no problems with U-Haul Moving & Storage of Roanoke.

Ida C. | Overall Experience |
Grado:

Great job

Kevin B. | Overall Experience |
Grado:

Girls in office clueless about location and availability of spots. Too muck junk in parking area with very poor graded roads in and around. Did not feel secure for my RV. Would not recommend them!

ken m. | Overall Experience |
Grado:

helpful and attentive

Kayoun K. | Overall Experience |
Grado:

All staffs at Roanoke were nice and helpful. Absolutly, I will recommend this facility to my friends.

Tim H. | Overall Experience |
Grado:

The access drive is very bumpy and hauling a trailer full of items is difficult not to shift the load. We were caught in the facility after 10:00, so our access code did not work for the exit.

CARL L. | Overall Experience |
Grado:

Great service!

Richard S. | Overall Experience |
Grado:

Very nice folks, helpful, easy to work with.

ANTHONY D. | Overall Experience |
Grado:

Very nice people

Matthew Z. | Overall Experience |
Grado:

Doors are very hard to open. Would get locked when trying to roll up every time.

MARK J. | Overall Experience |
Grado:

Very poorly maintained as far as rodent control and rain coming into unit. Closing the unit was horrible as well. Took 3 wks to finally get someone to do there job right.

No reviews have been submitted for this location.

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