Comentarios del cliente para U-Haul Moving & Storage of Roanoke
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Roanoke
Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos
David B. en
Th attendant was very knowledgeable and friendly. He was very helpful in aiding me to resolve an issue.
John S. en
The App process for early pick-up sucks. Due to this I wanted to p/u the truck by 630AM to get a jump on things and after 30 min of frustration and 2 customer service reps I could have signed it out in person when staff opened at 7am.
donovan B. en
If all places were this friendly and made you feel like you were friends like this, I would shop in person more often. They rocked!
Jutta B. en
Amazing customer service. Would highly recommend this particular location to friends and family.
James W. en
This location is always on their A game. No complaints!
kent E. en
Driveway in extreme disrepair.
Roger J. en
Everything went well I did not have 1 thing that i did not like about this visit Excellent service And very clean truck
Kevin J. en
Exceptional service. Thank you
Jay D. en
Nothing, as good as it gets. I'll be back!
Ronald G. en
Always have what I need , at great prices and great service.
MICHAEL C. en
worked out great for me,close to our home,very pleased
Elaina Y. en
Very efficient and smooth transaction. Would rent from this location again.
Harold R. en
Staff was very friendly
William S. en
Excellent customer service with a smile.
Daniel D. en
Great service!
Darren B. en
Omar was great!
Laurel W. en
I don't know how to suggest any improvement. My experience was just about perfect. Richie was very attentive and personable. Helped everywy he could.
Kimberley M. en
Pick up was great. I had a problem with a blown fuse on my truck and the running lights would not work. I had to stop in Tallahassee, FL and Elvis Davis who worked there at Uhaul quickly found the problem and replaced my fuse. He was so awesome and really nice - kudos to him - Uhaul should be grateful for such a fine employee. Tell him we said thanks again - he really went out of his way to help us.
Todd B. en
Staff were helpful and friendly.
Thomas B. en
Nice folks
William P. en
Knowledge, very helpful
Pradeep S. en
Cust rep lady was awesome and assisted without any hassile.
Keith M. en
The equipment was clean but not very well maintained. There apparently were a number of leaks in the ceiling of the storage area of the truck. There was quite a bit of rain during my trip. A large portion of my clothes, couch pillows and boxes were wet. Created issues with trying to re-stack the boxes when I placed then in storage at my final destination.
Edward R. en
Everything and everyone were great. The staff were professional and courteous and went over and beyond being helpful. I will always use Uhaul for any moving experiences and definitely recommend to all
Eric B. en
Fantastic to work with!
Brandi H. en
They were extremely helpful and polite through our entire stay. I would highly recommend this facility!
Shahieda R. en
There should be a way to ensure or at least reduce pests. All of my belongings were full of spiders and scorpions. It’s frightening to know probably carried those into my new home.
Charles L. en
Staff was always friendly and helpful, great people. Facility was difficult to get into off hwy 114, road was rough to facility. I was in unit 0917 and some of my boxes were wet so unit leaks.
Peter V S. en
Excellent storage unit in a convenient location. Management very helpful in making arrangements. Manager came around several times during blistering heat wave and offered us refrigerated water.
George C. en
Great facility. Terrible road getting to it.
Kasheva B. en
Richie and his wife were always really nice!
Noelle W. en
👍🏻
CHARLES L. en
Wonderful customer service!
KRYSTAL M. en
Great place.
Jeremy W. en
Overall what I expect from a storage facility, only negative is the difficult access to the large outdoor storage spaces.
David F. en
Great staff. Very friendly
gia v. en
The people are very knowledgeable and friendly, and super helpful, if and when I would use them again,
Robert K. en
Front desk employees were extremely helpful Our storage unit was clean
steve r. en
Friendly Knowledgeable staff.
Michael H. en
Overall experience was convenient and each person I spoke with was courteous and did their best to answer ALL my questions! The representative on site was especially helpful and she was very friendly
Steven M. en
Friendly, competent staff.
Sandy M. en
Rebecca and Richie were so kind and professional in helping me select just the right storage unit for my belongings. I have been stressed out from relocating. They took some of that away.😃
Mary V. en
Would definitely use this facility again.
Oscar O. en
Always a great service, the people working there make you feel good with the attention that they provide, very professional, polite, they care about your requests
LARRY P. en
Everything was in ordered and the staff was always helpful and nice.
Wes L. en
The Management Team was extremely help and very professional and courteous! I would rent from them again whenever we need storage!
Daniel M. en
Ladies were AWESOME !
David M. en
Found holes on the wall to the outside walls. water inside the unit. found my things covered with dirt and black widows. Staff is great but their owners need to support them with needed improvements
Christina H. en
After the issues I had in Lubbock was refreshing to have Roanoke a pleasure
Misty C. en
Great. Thanks for helping me tie my washer and dryer down In my truck.
Jim F. en
Good clean vehicle and prompt efficient service.
Misty C. en
It did the job. We are happy
John F. en
The Management was very informative and polite. Couldn’t ask for any better!
Steven M. en
Friendly staff. Clean facility.
james m. en
Richie and rebecca were the best. My uhaul box broke and they were helpful to lock the actual storage container which held the ubox until I could empty the ubox. Thank so much for your help..
LOREN R. en
The facility was cleaned and fairly well maintained for the most part but the paving of the entry road along with the deep pervasive pools in the gravel roads between the units were a problem
Kyle H. en
I didn’t need to access my boxes during this period but had many communications allowing me to. They were able to move my delivery and pickup date up so I was very pleased.
Jeffrey H. en
Travel trailer for 2yrs (?). I mowed grass and weeds for the first year. Repeatedly told they did it. Not. Rent raised at least twice and I played maintenance man. Staff more than rude at the time.
Susan S. en
They were all extremely helpful, friendly and "went the extra mile" to assure that everything went smoothly
Wes L. en
Alex did a great job!! Before that Rachel was incredible! She took the time with me to answer all my questions and then some, she made me feel like I was your most important customer. She’s GREAT!!!
Leigh B. en
Very kind and accommodating. Will definitely use again for any moving related and storage needs.
tom c. en
Excellent experience. Would recommend.
Cliffton D. en
Only thing to make better would be to fix Mesa Butte street and the storage area driveways that have huge holes.
Robert K. en
Sarah was awesome during a stressful time for me. Checking in and out was a breeze. Thank you
Robert H. en
Very helpful, friendly. Will use again
JERMAINE P. en
This facility was not clean, some of the staff were very rude, they normally park the uhaul rental vehicles in front of some the storage units which was always an issue for me to have access to my uni
Emerio G. en
Very friendly staff and plenty of moving supplies on hand.
RALPH K. en
Had no problems with U-Haul Moving & Storage of Roanoke.
Ida C. en
Great job
Kevin B. en
Girls in office clueless about location and availability of spots. Too muck junk in parking area with very poor graded roads in and around. Did not feel secure for my RV. Would not recommend them!
ken m. en
helpful and attentive
Kayoun K. en
All staffs at Roanoke were nice and helpful. Absolutly, I will recommend this facility to my friends.
Tim H. en
The access drive is very bumpy and hauling a trailer full of items is difficult not to shift the load. We were caught in the facility after 10:00, so our access code did not work for the exit.
CARL L. en
Great service!
Richard S. en
Very nice folks, helpful, easy to work with.
ANTHONY D. en
Very nice people
Matthew Z. en
Doors are very hard to open. Would get locked when trying to roll up every time.
MARK J. en
Very poorly maintained as far as rodent control and rain coming into unit. Closing the unit was horrible as well. Took 3 wks to finally get someone to do there job right.