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Make your app more user friendly. I had trouble returning the truck
This location has TONS of choices and makes it so easy. Since you refill the truck back to what it was when you checked out, they even give you an easy chart to show you how many gallons will bring it back to the level you need so you don't overpay. Brilliant! Also, Rachel is a joy to work with. Highly recommend!!
This was a stressful time for me. They were so helpful! This move ended up being stress free because of my u-haul experience. don't change a thing.
Can't think of a thing
The staff was very friendly and helpful.
Great service
Great all the way around! Affordable, accessible, and secure. We will definitely use this location again in the future. Thank you for a wonderful experience!
Repave the entrance road
they claimed i rented a trailer (outside) and it came with no ramp. they were not listening to the customer,
YOU WERE GREAT!
Always easy to do business at this location. Thank you!
The managers have a bad attitude and did not want to take my Uhaul trailer. When I said the others were closed, he whispered under his breath that I could have left it there anyway. The road to this facility is extremely rough. The younger workers are friendly and the one that helped me unload was very professional and polite. You need new Managers!
Great service, great team, great truck, great price! That is all there is to say...
Have corporate build more 6x12' trailers
The folks were awesome to work with. Thank you team Roanoke.
They were perfect
Super friendly service. Made it easy for me to leave my car and pick it up later!
I recommend the 114/Roanoke location because they will take care of you! They are down to earth people!
Nothing keep up the good work!!!
When I was driving this uhaul the truck was shaking the whole time and i was going 40. The truck also jumped when i went to press on the breaks and at one point the truck wouldnt go faster than 30. The truck was making a very loud sound when I took my foot of the gas and went to press on the breaks.
The drive up to the store is busted full of pot holes. Other than that, the workers that helped me and hooked up the trailer were very friendly and professional.
Great service!
Everything was exceptional.
I have used the Roanoke location several times and have always been treated very well! If I ever have to move again I will be using them! The people that work there are great to work with! Thank you
Staff very professional and courteous.
Just a30 second drop off so no opinion.
Thank you for such a friendly staff!
Your team did a great job helping me out. Tell all of them I said thank you. Each time I move the are so nice. That is why I keep coming back to the same location.
This Uhaul location always delivers exceptional customer service. They have the equipment ready and pre-staged prior to your arrival and the return process is equally easy and efficient.
Experience here was fantastic. Everyone was friendly, professional and the overall experience was incredible. They made everything incredibly easy from pickup to return.
The new management is what I like the best. They have improved the storage facility
Road coming into the business is a mess and a wreck.
Everything is good for me
Friendly, helpful
Same as the pickup location. Do not change a thing
Great Customer Service. Thank you. Ed
The staff is always very cheerful and appreciative. They really do an outstanding job with customer service. I've rented at the same place twice in the last two months and plan on renting a truck once more in a couple of weeks.
The uhaul is kind of a bumpy ride. It good if there was a lift.
Super easy and quick
Employees were very kind and courteous.
The appliance dolly had wheels that were not working nor was the strap to hold the appliance.
My experience was excellent. The staff is professional, courteous and very helpful. They take pride in knowing the customers needs and understand that the moving process can and is a stressful one. The facility, trucks and I also used auto transport trailer were clean , organized and functioned properly. I have recommended to coworkers and neighbors to visit rhis location for their transport needs. Thank you U Haul! Edward Rios
On both my pickup and return, the younger associates did not have a mask on and it's very tight quarters!
Great couple managers at the front desk, super friendly and helpful!
The equipment was exactly what we needed and the local operators were fantastic in their customer service. Thank you!
Very bad experience at this location. Will not use this location again.
Everything was great! Got my U-Box early like 4 days early!!! Service was great!!
Get customer service the lady was very nice and helpful.
Keep it open
We have used this location twice and both times we were very pleased. The customer service here is excellent. Thank you I would recommend you all to everyone!
Richie was EXCELLENT! We rented a auto dolly and midway during our trip, we needed to change our reservation from a one-way to a roundtrip rental. We reset our reservation and very helpful with adjusting the charges.
Price just a little to high
I have been a regular customer for over 30 years . I had my daughter go to rent small u haul to move to Austin Tx . A bill of $750 is absolutely absurd. I could have hired two men and a truck for that price . I will pay my obligations to u haul . As a father of three 18-23 Daughters , I will instruct them to NEVER BE OVER CHARGED BY U HAUL AGAIN , This will not make a dent in your business, but I will never use your company again for anything . I will also tell as many golfs in my large neighborhood right here next to your location not to be taken by your company.
The staff has bent over backwards for me Even trying to determine why my UBOX shipment has not left Bakersfield 1 week later. I guess the Eagles song hotel California applies to my UBOX. Now the Roanoke operations is a true customer service operation. Calling me and updating me Thanks DSelf
Rebecca and Ritchie are the kind of employees that everyone wants to have. They made everything easy and convenient for my family. It was nice knowing with all the uncertainty of a state to state move they were there to back us up. I am eagerly anticipating the next time i have to use uhauls services because these two people left a really good impression on me. Thanks Rebecca and Ritchie. You guys are rockstars
This was the best UHAUL experience we have ever had.The management team and staff are friendly, professional, nice and extremely helpful. We will continue to use this facility as we have used opened and closed storage units, rented trucks and bought supplies. THe manager, Richie is phenomenal with customer service.
The only constructive feedback I would give us fix the road leading up the hill to your place.
Absolutely the best Uhaul in North Texas. Best customer service from the staff. Always willing to help with anything.
Very good & helpful staff
The staff was extremely professional and courteous. My storage unit was flooded in front of it every time it rained. Numerous times when I got out of my vehicle I stepped in small ponds that covered my shoes. My storage unit itself was more than adequate.
When we entered the gate, we pulled through, the moving truck came through, and our friend’s truck all came through the gate with no issue. After we unloaded our trucks, we were pulling out of the property. The gate started to close. There apparently was no safety sensor on the gate and it hit our truck. It broke the door handle, rear wheel well, and scratched the paint down the side of the truck.
Very helpful and friendly staff.
To whom it may concern, Rebecca and Ricky made my experience quite easy and they are truly exceptional Employees. They deserve a raise because in my opinion they went beyond to make sure everything was in order for my move. I will definitely recommend them.
I worked with an absolutely wonderful young lady Rebecca McClure she is definitely a great manager and I will mention this to everyone who needs assistance in moving and needing a storage.
Very convenient
I am moving stuff in to my storage facility and have to tread thru ankle deep water to get into my unit.
Out standing service and I will recommend U- Haul storage in Roanoke Texas to my friends.
Np problems encountered. All was good.
The owners were very sweetie an very nice. They helped provide excellent support when needed.
Great staff, always very helpful.
Both the owner and his wife were friendly and helpful.
Exceptional customer service. Very kind, helpful, and competent.
worked out great for me,close to our home,very pleased
Great service!
Everything and everyone were great. The staff were professional and courteous and went over and beyond being helpful. I will always use Uhaul for any moving experiences and definitely recommend to all
Fantastic to work with!
They were extremely helpful and polite through our entire stay. I would highly recommend this facility!
There should be a way to ensure or at least reduce pests. All of my belongings were full of spiders and scorpions. It’s frightening to know probably carried those into my new home.
Staff was always friendly and helpful, great people. Facility was difficult to get into off hwy 114, road was rough to facility. I was in unit 0917 and some of my boxes were wet so unit leaks.
Excellent storage unit in a convenient location. Management very helpful in making arrangements. Manager came around several times during blistering heat wave and offered us refrigerated water.
Great facility. Terrible road getting to it.
Richie and his wife were always really nice!
👍🏻
Wonderful customer service!
Great place.
Overall what I expect from a storage facility, only negative is the difficult access to the large outdoor storage spaces.
Great staff. Very friendly
The people are very knowledgeable and friendly, and super helpful, if and when I would use them again,
Front desk employees were extremely helpful Our storage unit was clean
Friendly Knowledgeable staff.
Overall experience was convenient and each person I spoke with was courteous and did their best to answer ALL my questions! The representative on site was especially helpful and she was very friendly
Friendly, competent staff.
Rebecca and Richie were so kind and professional in helping me select just the right storage unit for my belongings. I have been stressed out from relocating. They took some of that away.😃
Would definitely use this facility again.
Always a great service, the people working there make you feel good with the attention that they provide, very professional, polite, they care about your requests
Everything was in ordered and the staff was always helpful and nice.
The Management Team was extremely help and very professional and courteous! I would rent from them again whenever we need storage!
Ladies were AWESOME !
Found holes on the wall to the outside walls. water inside the unit. found my things covered with dirt and black widows. Staff is great but their owners need to support them with needed improvements
After the issues I had in Lubbock was refreshing to have Roanoke a pleasure
Great. Thanks for helping me tie my washer and dryer down In my truck.
Good clean vehicle and prompt efficient service.
It did the job. We are happy
The Management was very informative and polite. Couldn’t ask for any better!
Friendly staff. Clean facility.
Richie and rebecca were the best. My uhaul box broke and they were helpful to lock the actual storage container which held the ubox until I could empty the ubox. Thank so much for your help..
The facility was cleaned and fairly well maintained for the most part but the paving of the entry road along with the deep pervasive pools in the gravel roads between the units were a problem
I didn’t need to access my boxes during this period but had many communications allowing me to. They were able to move my delivery and pickup date up so I was very pleased.
Travel trailer for 2yrs (?). I mowed grass and weeds for the first year. Repeatedly told they did it. Not. Rent raised at least twice and I played maintenance man. Staff more than rude at the time.
They were all extremely helpful, friendly and "went the extra mile" to assure that everything went smoothly
Alex did a great job!! Before that Rachel was incredible! She took the time with me to answer all my questions and then some, she made me feel like I was your most important customer. She’s GREAT!!!
Very kind and accommodating. Will definitely use again for any moving related and storage needs.
Excellent experience. Would recommend.
Only thing to make better would be to fix Mesa Butte street and the storage area driveways that have huge holes.
Sarah was awesome during a stressful time for me. Checking in and out was a breeze. Thank you
Very helpful, friendly. Will use again
This facility was not clean, some of the staff were very rude, they normally park the uhaul rental vehicles in front of some the storage units which was always an issue for me to have access to my uni
Very friendly staff and plenty of moving supplies on hand.
Had no problems with U-Haul Moving & Storage of Roanoke.
Great job
Girls in office clueless about location and availability of spots. Too muck junk in parking area with very poor graded roads in and around. Did not feel secure for my RV. Would not recommend them!
helpful and attentive
All staffs at Roanoke were nice and helpful. Absolutly, I will recommend this facility to my friends.
The access drive is very bumpy and hauling a trailer full of items is difficult not to shift the load. We were caught in the facility after 10:00, so our access code did not work for the exit.
Great service!
Very nice folks, helpful, easy to work with.
Very nice people
Doors are very hard to open. Would get locked when trying to roll up every time.
Very poorly maintained as far as rodent control and rain coming into unit. Closing the unit was horrible as well. Took 3 wks to finally get someone to do there job right.
