Comentarios de los clientes para U-Haul Moving & Storage of Roanoke

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Roanoke

Clasificación general:

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William S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Donald D.
Clasificación:

Make your app more user friendly. I had trouble returning the truck

William S.
Clasificación:

El cliente no dejó un comentario.

Shandra D.
Clasificación:

This location has TONS of choices and makes it so easy. Since you refill the truck back to what it was when you checked out, they even give you an easy chart to show you how many gallons will bring it back to the level you need so you don't overpay. Brilliant! Also, Rachel is a joy to work with. Highly recommend!!

Alan U.
Clasificación:

El cliente no dejó un comentario.

Tracy D.
Clasificación:

El cliente no dejó un comentario.

Robert H.
Clasificación:

El cliente no dejó un comentario.

Penny C.
Clasificación:

This was a stressful time for me. They were so helpful! This move ended up being stress free because of my u-haul experience. don't change a thing.

Stacy I. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Charles H.
Clasificación:

Can't think of a thing

Gerald E. | Overall Experience |
Clasificación:

The staff was very friendly and helpful.

Jerry D.
Clasificación:

El cliente no dejó un comentario.

James E.
Clasificación:

El cliente no dejó un comentario.

john G.
Clasificación:

Great service

JAMES P.
Clasificación:

El cliente no dejó un comentario.

Rhonda W. | Overall Experience |
Clasificación:

Great all the way around! Affordable, accessible, and secure. We will definitely use this location again in the future. Thank you for a wonderful experience!

Richard M.
Clasificación:

Repave the entrance road

Kyle M.
Clasificación:

El cliente no dejó un comentario.

Erwin E.
Clasificación:

they claimed i rented a trailer (outside) and it came with no ramp. they were not listening to the customer,

Andrew K.
Clasificación:

El cliente no dejó un comentario.

Sean C.
Clasificación:

El cliente no dejó un comentario.

PATRICIA B.
Clasificación:

YOU WERE GREAT!

Christopher H.
Clasificación:

Always easy to do business at this location. Thank you!

JERRY D.
Clasificación:

El cliente no dejó un comentario.

gunnaiah B.
Clasificación:

El cliente no dejó un comentario.

Christopher P.
Clasificación:

El cliente no dejó un comentario.

David G.
Clasificación:

The managers have a bad attitude and did not want to take my Uhaul trailer. When I said the others were closed, he whispered under his breath that I could have left it there anyway. The road to this facility is extremely rough. The younger workers are friendly and the one that helped me unload was very professional and polite. You need new Managers!

Craig S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jason C.
Clasificación:

El cliente no dejó un comentario.

Howard P.
Clasificación:

Great service, great team, great truck, great price! That is all there is to say...

Angela E.
Clasificación:

El cliente no dejó un comentario.

Charlotte J.
Clasificación:

El cliente no dejó un comentario.

THOMAS M.
Clasificación:

Have corporate build more 6x12' trailers

Asheli L.
Clasificación:

El cliente no dejó un comentario.

Rudy C.
Clasificación:

El cliente no dejó un comentario.

John A.
Clasificación:

El cliente no dejó un comentario.

Robert K.
Clasificación:

El cliente no dejó un comentario.

Jesus C.
Clasificación:

El cliente no dejó un comentario.

Jeffrey Q.
Clasificación:

El cliente no dejó un comentario.

Michael L.
Clasificación:

The folks were awesome to work with. Thank you team Roanoke.

Linda L.
Clasificación:

They were perfect

Eric M.
Clasificación:

El cliente no dejó un comentario.

Karen T.
Clasificación:

El cliente no dejó un comentario.

Christopher S.
Clasificación:

El cliente no dejó un comentario.

Tonya G.
Clasificación:

Super friendly service. Made it easy for me to leave my car and pick it up later!

Ron O. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

melinda D.
Clasificación:

El cliente no dejó un comentario.

Tracey W.
Clasificación:

I recommend the 114/Roanoke location because they will take care of you! They are down to earth people!

Cordell G.
Clasificación:

El cliente no dejó un comentario.

Craig S.
Clasificación:

El cliente no dejó un comentario.

Howard B.
Clasificación:

Nothing keep up the good work!!!

Tyler L.
Clasificación:

El cliente no dejó un comentario.

Jimmy R.
Clasificación:

El cliente no dejó un comentario.

Devin F.
Clasificación:

When I was driving this uhaul the truck was shaking the whole time and i was going 40. The truck also jumped when i went to press on the breaks and at one point the truck wouldnt go faster than 30. The truck was making a very loud sound when I took my foot of the gas and went to press on the breaks.

John D.
Clasificación:

The drive up to the store is busted full of pot holes. Other than that, the workers that helped me and hooked up the trailer were very friendly and professional.

JAMES S.
Clasificación:

Great service!

James S.
Clasificación:

Everything was exceptional.

Michael S.
Clasificación:

El cliente no dejó un comentario.

Brandon C.
Clasificación:

El cliente no dejó un comentario.

Joel M.
Clasificación:

El cliente no dejó un comentario.

Ilene M.
Clasificación:

El cliente no dejó un comentario.

Robert S.
Clasificación:

I have used the Roanoke location several times and have always been treated very well! If I ever have to move again I will be using them! The people that work there are great to work with! Thank you

David allen H. | Overall Experience |
Clasificación:

Staff very professional and courteous.

Nelson W.
Clasificación:

El cliente no dejó un comentario.

Christopher J.
Clasificación:

El cliente no dejó un comentario.

LEWIS R.
Clasificación:

Just a30 second drop off so no opinion.

Owen M.
Clasificación:

El cliente no dejó un comentario.

LORENA B.
Clasificación:

Thank you for such a friendly staff!

Jeffrey C.
Clasificación:

Your team did a great job helping me out. Tell all of them I said thank you. Each time I move the are so nice. That is why I keep coming back to the same location.

Corey H.
Clasificación:

This Uhaul location always delivers exceptional customer service. They have the equipment ready and pre-staged prior to your arrival and the return process is equally easy and efficient.

Steven S.
Clasificación:

Experience here was fantastic. Everyone was friendly, professional and the overall experience was incredible. They made everything incredibly easy from pickup to return.

David F. | Overall Experience |
Clasificación:

The new management is what I like the best. They have improved the storage facility

Wesley H.
Clasificación:

El cliente no dejó un comentario.

Terry M.
Clasificación:

Road coming into the business is a mess and a wreck.

Justin W.
Clasificación:

El cliente no dejó un comentario.

Grace L. | Overall Experience |
Clasificación:

Everything is good for me

Deborah J.
Clasificación:

Friendly, helpful

Robert G.
Clasificación:

El cliente no dejó un comentario.

Donald T.
Clasificación:

Same as the pickup location. Do not change a thing

Mark G.
Clasificación:

El cliente no dejó un comentario.

Bryan S.
Clasificación:

El cliente no dejó un comentario.

Walter C.
Clasificación:

El cliente no dejó un comentario.

ERSIN K.
Clasificación:

El cliente no dejó un comentario.

Edward S.
Clasificación:

Great Customer Service. Thank you. Ed

RAMON F.
Clasificación:

El cliente no dejó un comentario.

David D.
Clasificación:

The staff is always very cheerful and appreciative. They really do an outstanding job with customer service. I've rented at the same place twice in the last two months and plan on renting a truck once more in a couple of weeks.

Donald N.
Clasificación:

El cliente no dejó un comentario.

Tony N.
Clasificación:

The uhaul is kind of a bumpy ride. It good if there was a lift.

Alan U.
Clasificación:

El cliente no dejó un comentario.

Sam B.
Clasificación:

Super easy and quick

Clyde L.
Clasificación:

El cliente no dejó un comentario.

Robert G.
Clasificación:

El cliente no dejó un comentario.

Anolo V.
Clasificación:

Employees were very kind and courteous.

Donna C.
Clasificación:

The appliance dolly had wheels that were not working nor was the strap to hold the appliance.

Edward R. | Overall Experience |
Clasificación:

My experience was excellent. The staff is professional, courteous and very helpful. They take pride in knowing the customers needs and understand that the moving process can and is a stressful one. The facility, trucks and I also used auto transport trailer were clean , organized and functioned properly. I have recommended to coworkers and neighbors to visit rhis location for their transport needs. Thank you U Haul! Edward Rios

Jon R.
Clasificación:

El cliente no dejó un comentario.

Ted K.
Clasificación:

On both my pickup and return, the younger associates did not have a mask on and it's very tight quarters!

Cameron D.
Clasificación:

El cliente no dejó un comentario.

Samar B.
Clasificación:

El cliente no dejó un comentario.

Michael M.
Clasificación:

El cliente no dejó un comentario.

Harold C.
Clasificación:

Great couple managers at the front desk, super friendly and helpful!

Ronald S.
Clasificación:

The equipment was exactly what we needed and the local operators were fantastic in their customer service. Thank you!

Michael F.
Clasificación:

Very bad experience at this location. Will not use this location again.

Tanya E.
Clasificación:

Everything was great! Got my U-Box early like 4 days early!!! Service was great!!

Rashida G.
Clasificación:

Get customer service the lady was very nice and helpful.

ANNETTE C.
Clasificación:

El cliente no dejó un comentario.

William C.
Clasificación:

El cliente no dejó un comentario.

David F.
Clasificación:

Keep it open

Stacy L.
Clasificación:

We have used this location twice and both times we were very pleased. The customer service here is excellent. Thank you I would recommend you all to everyone!

Clarence B.
Clasificación:

Richie was EXCELLENT! We rented a auto dolly and midway during our trip, we needed to change our reservation from a one-way to a roundtrip rental. We reset our reservation and very helpful with adjusting the charges.

Sheldon C. | Overall Experience |
Clasificación:

Price just a little to high

RUSSELL D. | Overall Experience |
Clasificación:

I have been a regular customer for over 30 years . I had my daughter go to rent small u haul to move to Austin Tx . A bill of $750 is absolutely absurd. I could have hired two men and a truck for that price . I will pay my obligations to u haul . As a father of three 18-23 Daughters , I will instruct them to NEVER BE OVER CHARGED BY U HAUL AGAIN , This will not make a dent in your business, but I will never use your company again for anything . I will also tell as many golfs in my large neighborhood right here next to your location not to be taken by your company.

David S. | Overall Experience |
Clasificación:

The staff has bent over backwards for me Even trying to determine why my UBOX shipment has not left Bakersfield 1 week later. I guess the Eagles song hotel California applies to my UBOX. Now the Roanoke operations is a true customer service operation. Calling me and updating me Thanks DSelf

Martin T. | Overall Experience |
Clasificación:

Rebecca and Ritchie are the kind of employees that everyone wants to have. They made everything easy and convenient for my family. It was nice knowing with all the uncertainty of a state to state move they were there to back us up. I am eagerly anticipating the next time i have to use uhauls services because these two people left a really good impression on me. Thanks Rebecca and Ritchie. You guys are rockstars

Alicia C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Christy T. | Overall Experience |
Clasificación:

This was the best UHAUL experience we have ever had.The management team and staff are friendly, professional, nice and extremely helpful. We will continue to use this facility as we have used opened and closed storage units, rented trucks and bought supplies. THe manager, Richie is phenomenal with customer service.

STEVEN M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

David G. | Overall Experience |
Clasificación:

The only constructive feedback I would give us fix the road leading up the hill to your place.

richie w. | First Impressions |
Clasificación:

Absolutely the best Uhaul in North Texas. Best customer service from the staff. Always willing to help with anything.

ray b. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

ray b. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Stephanie F. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Dwain T. | Overall Experience |
Clasificación:

Very good & helpful staff

Mary J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

SUSAN N. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

KEVIN L. | Overall Experience |
Clasificación:

The staff was extremely professional and courteous. My storage unit was flooded in front of it every time it rained. Numerous times when I got out of my vehicle I stepped in small ponds that covered my shoes. My storage unit itself was more than adequate.

Jennifer P. | First Impressions |
Clasificación:

When we entered the gate, we pulled through, the moving truck came through, and our friend’s truck all came through the gate with no issue. After we unloaded our trucks, we were pulling out of the property. The gate started to close. There apparently was no safety sensor on the gate and it hit our truck. It broke the door handle, rear wheel well, and scratched the paint down the side of the truck.

brent h. | Overall Experience |
Clasificación:

Very helpful and friendly staff.

Doreen G. | Overall Experience |
Clasificación:

To whom it may concern, Rebecca and Ricky made my experience quite easy and they are truly exceptional Employees. They deserve a raise because in my opinion they went beyond to make sure everything was in order for my move. I will definitely recommend them.

Patrick L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Phillip C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Doreen G. | First Impressions |
Clasificación:

I worked with an absolutely wonderful young lady Rebecca McClure she is definitely a great manager and I will mention this to everyone who needs assistance in moving and needing a storage.

CHARLES E. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Shafony B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

David allen H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Gerald E. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Bothwell C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

David G. | First Impressions |
Clasificación:

Very convenient

KEVIN L. | First Impressions |
Clasificación:

I am moving stuff in to my storage facility and have to tread thru ankle deep water to get into my unit.

B-LINE T. | Overall Experience |
Clasificación:

Out standing service and I will recommend U- Haul storage in Roanoke Texas to my friends.

ROBERT G. | Overall Experience |
Clasificación:

Np problems encountered. All was good.

Ricky T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ROBERT J. | Overall Experience |
Clasificación:

The owners were very sweetie an very nice. They helped provide excellent support when needed.

Mikayla R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Fred L. | Overall Experience |
Clasificación:

Great staff, always very helpful.

ROBERT J. | First Impressions |
Clasificación:

Both the owner and his wife were friendly and helpful.

rachael w. | First Impressions |
Clasificación:

Exceptional customer service. Very kind, helpful, and competent.

MICHAEL C. | Overall Experience |
Clasificación:

worked out great for me,close to our home,very pleased

Daniel D. | First Impressions |
Clasificación:

Great service!

Edward R. | First Impressions |
Clasificación:

Everything and everyone were great. The staff were professional and courteous and went over and beyond being helpful. I will always use Uhaul for any moving experiences and definitely recommend to all

Eric B. | Overall Experience |
Clasificación:

Fantastic to work with!

Brandi H. | Overall Experience |
Clasificación:

They were extremely helpful and polite through our entire stay. I would highly recommend this facility!

Shahieda R. | Overall Experience |
Clasificación:

There should be a way to ensure or at least reduce pests. All of my belongings were full of spiders and scorpions. It’s frightening to know probably carried those into my new home.

Charles L. | Overall Experience |
Clasificación:

Staff was always friendly and helpful, great people. Facility was difficult to get into off hwy 114, road was rough to facility. I was in unit 0917 and some of my boxes were wet so unit leaks.

Peter V S. | Overall Experience |
Clasificación:

Excellent storage unit in a convenient location. Management very helpful in making arrangements. Manager came around several times during blistering heat wave and offered us refrigerated water.

George C. | Overall Experience |
Clasificación:

Great facility. Terrible road getting to it.

Kasheva B. | Overall Experience |
Clasificación:

Richie and his wife were always really nice!

Noelle W. | First Impressions |
Clasificación:

👍🏻

CHARLES L. | Overall Experience |
Clasificación:

Wonderful customer service!

KRYSTAL M. | Overall Experience |
Clasificación:

Great place.

Jeremy W. | Overall Experience |
Clasificación:

Overall what I expect from a storage facility, only negative is the difficult access to the large outdoor storage spaces.

David F. | First Impressions |
Clasificación:

Great staff. Very friendly

gia v. | Overall Experience |
Clasificación:

The people are very knowledgeable and friendly, and super helpful, if and when I would use them again,

Robert K. | First Impressions |
Clasificación:

Front desk employees were extremely helpful Our storage unit was clean

steve r. | First Impressions |
Clasificación:

Friendly Knowledgeable staff.

Michael H. | First Impressions |
Clasificación:

Overall experience was convenient and each person I spoke with was courteous and did their best to answer ALL my questions! The representative on site was especially helpful and she was very friendly

Steven M. | Overall Experience |
Clasificación:

Friendly, competent staff.

Sandy M. | First Impressions |
Clasificación:

Rebecca and Richie were so kind and professional in helping me select just the right storage unit for my belongings. I have been stressed out from relocating. They took some of that away.😃

Mary V. | Overall Experience |
Clasificación:

Would definitely use this facility again.

Oscar O. | First Impressions |
Clasificación:

Always a great service, the people working there make you feel good with the attention that they provide, very professional, polite, they care about your requests

LARRY P. | Overall Experience |
Clasificación:

Everything was in ordered and the staff was always helpful and nice.

Wes L. | Overall Experience |
Clasificación:

The Management Team was extremely help and very professional and courteous! I would rent from them again whenever we need storage!

Daniel M. | First Impressions |
Clasificación:

Ladies were AWESOME !

David M. | Overall Experience |
Clasificación:

Found holes on the wall to the outside walls. water inside the unit. found my things covered with dirt and black widows. Staff is great but their owners need to support them with needed improvements

Christina H. | First Impressions |
Clasificación:

After the issues I had in Lubbock was refreshing to have Roanoke a pleasure

Misty C. | Overall Experience |
Clasificación:

Great. Thanks for helping me tie my washer and dryer down In my truck.

Jim F. | First Impressions |
Clasificación:

Good clean vehicle and prompt efficient service.

Misty C. | First Impressions |
Clasificación:

It did the job. We are happy

John F. | First Impressions |
Clasificación:

The Management was very informative and polite. Couldn’t ask for any better!

Steven M. | First Impressions |
Clasificación:

Friendly staff. Clean facility.

james m. | Overall Experience |
Clasificación:

Richie and rebecca were the best. My uhaul box broke and they were helpful to lock the actual storage container which held the ubox until I could empty the ubox. Thank so much for your help..

LOREN R. | Overall Experience |
Clasificación:

The facility was cleaned and fairly well maintained for the most part but the paving of the entry road along with the deep pervasive pools in the gravel roads between the units were a problem

Kyle H. | Overall Experience |
Clasificación:

I didn’t need to access my boxes during this period but had many communications allowing me to. They were able to move my delivery and pickup date up so I was very pleased.

Jeffrey H. | Overall Experience |
Clasificación:

Travel trailer for 2yrs (?). I mowed grass and weeds for the first year. Repeatedly told they did it. Not. Rent raised at least twice and I played maintenance man. Staff more than rude at the time.

Susan S. | Overall Experience |
Clasificación:

They were all extremely helpful, friendly and "went the extra mile" to assure that everything went smoothly

Wes L. | First Impressions |
Clasificación:

Alex did a great job!! Before that Rachel was incredible! She took the time with me to answer all my questions and then some, she made me feel like I was your most important customer. She’s GREAT!!!

Leigh B. | Overall Experience |
Clasificación:

Very kind and accommodating. Will definitely use again for any moving related and storage needs.

tom c. | Overall Experience |
Clasificación:

Excellent experience. Would recommend.

Cliffton D. | Overall Experience |
Clasificación:

Only thing to make better would be to fix Mesa Butte street and the storage area driveways that have huge holes.

Robert K. | Overall Experience |
Clasificación:

Sarah was awesome during a stressful time for me. Checking in and out was a breeze. Thank you

Robert H. | Overall Experience |
Clasificación:

Very helpful, friendly. Will use again

JERMAINE P. | Overall Experience |
Clasificación:

This facility was not clean, some of the staff were very rude, they normally park the uhaul rental vehicles in front of some the storage units which was always an issue for me to have access to my uni

Emerio G. | Overall Experience |
Clasificación:

Very friendly staff and plenty of moving supplies on hand.

RALPH K. | Overall Experience |
Clasificación:

Had no problems with U-Haul Moving & Storage of Roanoke.

Ida C. | Overall Experience |
Clasificación:

Great job

Kevin B. | Overall Experience |
Clasificación:

Girls in office clueless about location and availability of spots. Too muck junk in parking area with very poor graded roads in and around. Did not feel secure for my RV. Would not recommend them!

ken m. | Overall Experience |
Clasificación:

helpful and attentive

Kayoun K. | Overall Experience |
Clasificación:

All staffs at Roanoke were nice and helpful. Absolutly, I will recommend this facility to my friends.

Tim H. | Overall Experience |
Clasificación:

The access drive is very bumpy and hauling a trailer full of items is difficult not to shift the load. We were caught in the facility after 10:00, so our access code did not work for the exit.

CARL L. | Overall Experience |
Clasificación:

Great service!

Richard S. | Overall Experience |
Clasificación:

Very nice folks, helpful, easy to work with.

ANTHONY D. | Overall Experience |
Clasificación:

Very nice people

Matthew Z. | Overall Experience |
Clasificación:

Doors are very hard to open. Would get locked when trying to roll up every time.

MARK J. | Overall Experience |
Clasificación:

Very poorly maintained as far as rodent control and rain coming into unit. Closing the unit was horrible as well. Took 3 wks to finally get someone to do there job right.

No se han enviado comentarios para esta ubicación.

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