Customer Reviews for U-Haul Moving & Storage of Roanoke

Clasificación:

5.0

The folks were very nice and the whole process was very easy. Truck was ready to go and the return was smooth.

Clasificación:

4.0

The folks were very friendly.

Clasificación:

1.0

Not lie about the charges.

Clasificación:

5.0

Staff was great, no issues at all. Plus honored my mileage for pick up, since it was what I reserved.

Clasificación:

5.0

Very accommodating and professional! All employees are friendly and always welcoming.

Clasificación:

5.0

My first time there I could have used a sign directing me to the office.

Clasificación:

5.0

tough location to get to but attentiveness of staff eased that sufficiently.

Clasificación:

3.0

Ran late. Thought I was paying for the day. Would never answer the phone. Tried 2 different numbers. The second number finally transferred to a automated system that told you to go on line to make changes... blah blah. Yes I have time to stop in the middle of a move to try and call and log in. So finally i received a call when it wasn't returned in 3 hrs and then got an attitude and was hung up on. So no I won't be back nor will I recommend them. The next day i continued my move with my other local uhaul oh and j booked a move with one of my clients and we used the other uhaul as well and next week when I move yet another client from Southlake to Keller, I'll book thru the other local uhaul so I would say based on the rudeness of the staff, you lost 600-$900 .

Clasificación:

4.0

Rebecca is smart and friendly. The only reason I moved out was no available climate controlled unit for me.

Clasificación:

4.0

Re-pave the driveway.

Clasificación:

5.0

Great service, Richie was very friendly and very helpful.

Clasificación:

5.0

Had a wonderful experience at this location. Very friendly and prompt service. Excellent quality of vehicle for renting. Wish you much success.

Clasificación:

5.0

You are best

Clasificación:

5.0

I would definitely Rent from this Location in the future.

Clasificación:

5.0

I really enjoyed this storage facility and if needed, I would recommend everyone who need a storage to consider this location first. The facility stays very clean and the the employee are super nice, friendly all of the times to all customers. If they can assist you. You can not find a storage as clean and nicer employees for a company.. if I was the owner, I would grant them a pay raise.. Thank you....

Clasificación:

4.0

This location is difficult to get to. The office area is very small and cramped. However the staff was excellent.

Clasificación:

5.0

Great customer service polite and helpful staff

Clasificación:

5.0

Gracias

Clasificación:

4.0

I rented 12 blankets but they weren't in the truck when I left the location. My wife had to go back and pick them up for me. in error I assumed the blankets would have been placed in the back of the truck when I picked it up.

Clasificación:

5.0

Rebecca was extremely helpful and friendly! She made the process so quick and easy and took all the extra steps to make my storage experience exceed all expectations. I would definitely recommend using the Roanoke, TX location to anyone looking for a little extra space!!

Clasificación:

5.0

Rebecca & her staff were wonderful!

Clasificación:

5.0

They still care about people

Clasificación:

5.0

Richie was very helpful.

Clasificación:

3.0

The attendant was very helpful and informative, once I found the proper spot to park. The area needs to be better marked as to where to drop off the vehicle.

Clasificación:

5.0

Had issues dealing with UHaul Corp...MUCH prefer dealing with the smaller locations. More personalized attention and don't deal with any false promises.

Clasificación:

2.0

The Guy is rude and acting smart in his answer. even i was not talking to him he keep putting his nose in. no complaint about the lady

Clasificación:

5.0

Great place to rent equipment. Service was outstanding, 10 of 10.

Clasificación:

5.0

The desk crew was great. Super easy to pick up and they even added free miles to my rental. ¡Gracias!

Clasificación:

5.0

The staff are nice, friendly and quick to get you on your way.

Clasificación:

5.0

Really, everything went VERY smoothly.

Clasificación:

5.0

Great people and Service

Clasificación:

5.0

Quick and easy drop off. Ritchie and Cole were very friendly and helpful.

Clasificación:

5.0

Outstanding team in all respects!!!

Clasificación:

5.0

Great service!!!!

Clasificación:

5.0

This location in Roanoke is awesome! Super friendly and helpful staff. I had a great experience--it made my move much less stressful.

Clasificación:

5.0

Couldn't be better.

Clasificación:

1.0

Location is not maintained, employees did not have masks on inside the small building nor when asking me for help putting trailer on hitch.

Clasificación:

5.0

Absolutely nothing they were excellent and very very helpful.

Clasificación:

5.0

Great service and friendly helpful personnel.

Clasificación:

4.0

Great location and service! There is a lot of large water puddles on the storage property, but other than that, completely satisfied.

Clasificación:

5.0

Great communication. Only issue I had was the email that I was sent with a list of online “to do” before delivery of Ubox (provide delivery location, etc) kept giving me an error message. I ended up driving to the uhaul office to verify everything was set. Woman who helped me and the driver were wonderful.

Clasificación:

5.0

Wonderful pick up experience except for one thing. Pick up is in a small office. The lady checking us out was excellent and wore a mask. The gentleman at the other register did not. The office is way too small to socially distance. It was uncomfortable in this pandemic time.

Clasificación:

5.0

Becky is a great representative of UHaul. She was very helpful.

Clasificación:

5.0

Amazing customer service!!!

Clasificación:

5.0

Everyone was great. The manager was exceptional.

Clasificación:

5.0

The staff was amazing and the truck was big enough for my project. ¡Gracias!

Clasificación:

2.0

, I rent very often from uhaul and upon returning my trailer last evening I was not given the link to complete the after hours return. The trailer was return in perfect condition and clean, so therefore I'm asking for the $20 to be returned to my credit card on file used for the purchase.

Clasificación:

5.0

Rebecca and the other associate, I can't remember her name, both were amazing! Very friendly, very helpful and outstanding customer service. Next time I need a truck I will come see these ladies again! Thank you for doing a wonderful job! Merry Christmas!

Clasificación:

4.0

I always felt my storage items were secure, I was always able to access the unit. The location was convenient for me. The reason for leaving is I no longer needed a storage unit.

Clasificación:

5.0

Make your app more user friendly. I had trouble returning the truck

Clasificación:

5.0

This location has TONS of choices and makes it so easy. Since you refill the truck back to what it was when you checked out, they even give you an easy chart to show you how many gallons will bring it back to the level you need so you don't overpay. Brilliant! Also, Rachel is a joy to work with. Highly recommend!!

Clasificación:

5.0

This was a stressful time for me. They were so helpful! This move ended up being stress free because of my u-haul experience. don't change a thing.

Clasificación:

5.0

Can't think of a thing

Clasificación:

5.0

The staff was very friendly and helpful.

Clasificación:

5.0

Great service

Clasificación:

5.0

Great all the way around! Affordable, accessible, and secure. We will definitely use this location again in the future. Thank you for a wonderful experience!

Clasificación:

4.0

Repave the entrance road

Clasificación:

5.0

Staff very professional and courteous.

Clasificación:

4.0

The new management is what I like the best. They have improved the storage facility

Clasificación:

5.0

Everything is good for me

Clasificación:

5.0

My experience was excellent. The staff is professional, courteous and very helpful. They take pride in knowing the customers needs and understand that the moving process can and is a stressful one. The facility, trucks and I also used auto transport trailer were clean , organized and functioned properly. I have recommended to coworkers and neighbors to visit rhis location for their transport needs. Thank you U Haul! Edward Rios

Clasificación:

3.0

Price just a little to high

Clasificación:

1.0

I have been a regular customer for over 30 years . I had my daughter go to rent small u haul to move to Austin Tx . A bill of $750 is absolutely absurd. I could have hired two men and a truck for that price . I will pay my obligations to u haul . As a father of three 18-23 Daughters , I will instruct them to NEVER BE OVER CHARGED BY U HAUL AGAIN , This will not make a dent in your business, but I will never use your company again for anything . I will also tell as many golfs in my large neighborhood right here next to your location not to be taken by your company.

Clasificación:

5.0

The staff has bent over backwards for me Even trying to determine why my UBOX shipment has not left Bakersfield 1 week later. I guess the Eagles song hotel California applies to my UBOX. Now the Roanoke operations is a true customer service operation. Calling me and updating me Thanks DSelf

Clasificación:

5.0

Rebecca and Ritchie are the kind of employees that everyone wants to have. They made everything easy and convenient for my family. It was nice knowing with all the uncertainty of a state to state move they were there to back us up. I am eagerly anticipating the next time i have to use uhauls services because these two people left a really good impression on me. Thanks Rebecca and Ritchie. You guys are rockstars

Clasificación:

5.0

This was the best UHAUL experience we have ever had.The management team and staff are friendly, professional, nice and extremely helpful. We will continue to use this facility as we have used opened and closed storage units, rented trucks and bought supplies. THe manager, Richie is phenomenal with customer service.

Clasificación:

5.0

The only constructive feedback I would give us fix the road leading up the hill to your place.

Clasificación:

5.0

Absolutely the best Uhaul in North Texas. Best customer service from the staff. Always willing to help with anything.

Clasificación:

5.0

Very good & helpful staff

Clasificación:

2.0

The staff was extremely professional and courteous. My storage unit was flooded in front of it every time it rained. Numerous times when I got out of my vehicle I stepped in small ponds that covered my shoes. My storage unit itself was more than adequate.

Clasificación:

2.0

When we entered the gate, we pulled through, the moving truck came through, and our friend's truck all came through the gate with no issue. After we unloaded our trucks, we were pulling out of the property. The gate started to close. There apparently was no safety sensor on the gate and it hit our truck. It broke the door handle, rear wheel well, and scratched the paint down the side of the truck.

Clasificación:

5.0

Very helpful and friendly staff.

Clasificación:

5.0

To whom it may concern, Rebecca and Ricky made my experience quite easy and they are truly exceptional Employees. They deserve a raise because in my opinion they went beyond to make sure everything was in order for my move. I will definitely recommend them.

Clasificación:

5.0

I worked with an absolutely wonderful young lady Rebecca McClure she is definitely a great manager and I will mention this to everyone who needs assistance in moving and needing a storage.

Clasificación:

5.0

Very convenient

Clasificación:

3.0

I am moving stuff in to my storage facility and have to tread thru ankle deep water to get into my unit.

Clasificación:

5.0

Out standing service and I will recommend U- Haul storage in Roanoke Texas to my friends.

Clasificación:

4.0

Np problems encountered. All was good.

Clasificación:

5.0

The owners were very sweetie an very nice. They helped provide excellent support when needed.

Clasificación:

4.0

Great staff, always very helpful.

Clasificación:

5.0

Both the owner and his wife were friendly and helpful.

Clasificación:

5.0

Exceptional customer service. Very kind, helpful, and competent.

Clasificación:

5.0

worked out great for me,close to our home,very pleased

Clasificación:

5.0

Great service!

Clasificación:

5.0

Everything and everyone were great. The staff were professional and courteous and went over and beyond being helpful. I will always use Uhaul for any moving experiences and definitely recommend to all

Clasificación:

5.0

Fantastic to work with!

Clasificación:

5.0

They were extremely helpful and polite through our entire stay. I would highly recommend this facility!

Clasificación:

2.0

There should be a way to ensure or at least reduce pests. All of my belongings were full of spiders and scorpions. It's frightening to know probably carried those into my new home.

Clasificación:

5.0

Staff was always friendly and helpful, great people. Facility was difficult to get into off hwy 114, road was rough to facility. I was in unit 0917 and some of my boxes were wet so unit leaks.

Clasificación:

5.0

Excellent storage unit in a convenient location. Management very helpful in making arrangements. Manager came around several times during blistering heat wave and offered us refrigerated water.

Clasificación:

5.0

Great facility. Terrible road getting to it.

Clasificación:

5.0

Richie and his wife were always really nice!

Clasificación:

4.0

👍🏻

Clasificación:

5.0

Wonderful customer service!

Clasificación:

5.0

Great place.

Clasificación:

4.0

Overall what I expect from a storage facility, only negative is the difficult access to the large outdoor storage spaces.

Clasificación:

4.0

Great staff. Very friendly

Clasificación:

5.0

The people are very knowledgeable and friendly, and super helpful, if and when I would use them again,

Clasificación:

5.0

Front desk employees were extremely helpful Our storage unit was clean

Clasificación:

5.0

Friendly Knowledgeable staff.

Clasificación:

5.0

Overall experience was convenient and each person I spoke with was courteous and did their best to answer ALL my questions! The representative on site was especially helpful and she was very friendly

Clasificación:

5.0

Friendly, competent staff.

Clasificación:

5.0

Rebecca and Richie were so kind and professional in helping me select just the right storage unit for my belongings. I have been stressed out from relocating. They took some of that away.

Clasificación:

5.0

Would definitely use this facility again.

Clasificación:

5.0

Always a great service, the people working there make you feel good with the attention that they provide, very professional, polite, they care about your requests

Clasificación:

4.0

Everything was in ordered and the staff was always helpful and nice.

Clasificación:

5.0

The Management Team was extremely help and very professional and courteous! I would rent from them again whenever we need storage!

Clasificación:

5.0

Ladies were AWESOME !

Clasificación:

1.0

Found holes on the wall to the outside walls. water inside the unit. found my things covered with dirt and black widows. Staff is great but their owners need to support them with needed improvements

Clasificación:

5.0

After the issues I had in Lubbock was refreshing to have Roanoke a pleasure

Clasificación:

5.0

Great. Thanks for helping me tie my washer and dryer down In my truck.

Clasificación:

5.0

Good clean vehicle and prompt efficient service.

Clasificación:

5.0

It did the job. We are happy

Clasificación:

5.0

The Management was very informative and polite. Couldn't ask for any better!

Clasificación:

5.0

Friendly staff. Clean facility.

Clasificación:

5.0

Richie and rebecca were the best. My uhaul box broke and they were helpful to lock the actual storage container which held the ubox until I could empty the ubox. Thank so much for your help..

Clasificación:

4.0

The facility was cleaned and fairly well maintained for the most part but the paving of the entry road along with the deep pervasive pools in the gravel roads between the units were a problem

Clasificación:

5.0

I didn't need to access my boxes during this period but had many communications allowing me to. They were able to move my delivery and pickup date up so I was very pleased.

Clasificación:

2.0

Travel trailer for 2yrs (?). I mowed grass and weeds for the first year. Repeatedly told they did it. Not. Rent raised at least twice and I played maintenance man. Staff more than rude at the time.

Clasificación:

5.0

They were all extremely helpful, friendly and "went the extra mile" to assure that everything went smoothly

Clasificación:

5.0

Alex did a great job!! Before that Rachel was incredible! She took the time with me to answer all my questions and then some, she made me feel like I was your most important customer. She's GREAT!!!

Clasificación:

5.0

Very kind and accommodating. Will definitely use again for any moving related and storage needs.

Clasificación:

5.0

Excellent experience. Would recommend.

Clasificación:

5.0

Only thing to make better would be to fix Mesa Butte street and the storage area driveways that have huge holes.

Clasificación:

5.0

Sarah was awesome during a stressful time for me. Checking in and out was a breeze. Gracias

Clasificación:

5.0

Very helpful, friendly. Will use again

Clasificación:

3.0

This facility was not clean, some of the staff were very rude, they normally park the uhaul rental vehicles in front of some the storage units which was always an issue for me to have access to my uni

Clasificación:

4.0

Very friendly staff and plenty of moving supplies on hand.

Clasificación:

5.0

Had no problems with U-Haul Moving & Storage of Roanoke.

Clasificación:

4.0

Great job

Clasificación:

1.0

Girls in office clueless about location and availability of spots. Too muck junk in parking area with very poor graded roads in and around. Did not feel secure for my RV. Would not recommend them!

Clasificación:

4.0

helpful and attentive

Clasificación:

5.0

All staffs at Roanoke were nice and helpful. Absolutly, I will recommend this facility to my friends.

Clasificación:

4.0

The access drive is very bumpy and hauling a trailer full of items is difficult not to shift the load. We were caught in the facility after 10:00, so our access code did not work for the exit.

Clasificación:

5.0

Great service!

Clasificación:

5.0

Very nice folks, helpful, easy to work with.

Clasificación:

5.0

Very nice people

Clasificación:

4.0

Doors are very hard to open. Would get locked when trying to roll up every time.