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michael jCustomer Reviews for U-Haul Moving & Storage of Roanoke
Testimonials From Recent Customers
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This is not my first time at either location. Service has consistently been excellent! Thank you for making my experience flawless.
MICHAEL HFix the driveway to the location! It was treacherous!
RICHARD KFriendly staff, quick check-in & out. Only negative is the road leading needs repaved.
Troy WI was given a van that needed a tire replacement and battery. When calling the location, it was hard to get in contact with someone to explain my concerns. I also received a partial refund but given what took place, it should have been the full amount. Overall, I will choose a different location in the future and will possibly rent with a different moving company
Nicholas TSuper friendly and helpful. Would totally rent there again.
RAECHAL PThis was the third location I went to. The previous two didn't have the trailer I wanted. I made reservations on line, but still had to chase it down.
Allen ATruck was a bit old, but functional. A/C vent fell out. The uphill road to the location was full of potholes and in serious need to repair. The whole place was a bit worn-out. Service agent said the gas was full, but actually only 7/8 full. I filled up past full, but when asked if I could have a little bit of the rental cost to cover the xtra gas, the answer was "can't help you".
THOMAS CAlways a pleasure working with this location
FRANK MThe van that I reserved did not get returned as expected. The agent offered me a larger truck at the same price. Staff was courteous and very attentive to make sure I was satisfied with the rental.
CHRISTINA ANothing. Quick, convenient, same day, on line booking. Professional and friendly staff. Easy pick up and drop off.
Jeffrey SThe customer service at this location was fantastic. They really seemed enthusiastic about making sure we were well taken care of. It was definitely an experience that would garner future business. They didn't just see us as a one and done rental and it showed.
Jerry LMaybe if the owner (male) didn't snap at me and belittle me because I was simply asking as a patron if the dumpster was allowed to be used. And if I didn't have an unauthorized charge to my card for the dumpster even though as a customer it was allowed, we wouldn't be in this predicament.
Cole G | Overall ExperienceThey are friendly and helpful. Can't ask for much more.
Amber D | First ImpressionsMy experience started with an email from U-Haul sending me to the wrong place and time for a pick up. This place was closed by the time I got there at 5:00 (my scheduled pick up time). They then sent me to this location, and I'm not sure I will try any other U-Haul locations because of how outstanding the customer service was here. What started as a nightmare experience with corporate U-Haul was completely turned around into a positive one by this branch.
Scott SEasiest part of my day!
CHARLES HGreat service and support. Thank you
Rosa SOther than the road construction it was a breeze.
MARK MGreat difficulty getting headlights to workcondescending on the night of 8-12-24.. Damaged headlight switch. Also, customer service guy on Tuesday (8-13-24) around 2:00 p.m.was extremely rude, impatient and condescending.
LEROY HGreat service, good equipment and value.
Shawn HGreat Team!!!
Ronny Y | Overall ExperienceLocation could be at a better spot to access. Truck windshield wasn't clean and while not the fault of this location the AC went out 3hrs into a 20hr trip.
ANDRE YFriendly, helpful staff. Much better than other U-Haul locations.
Stacey AEntrance from highway really needs some road repair!
Jeff HNothing to improve. Staff is excellent and friendly, especially helpful.
Daniel VStaff extremely nice and helpful.
KYLE WThe attendant didn't show up for work - so we had to wait about 45 minutes for our truck - The truck leaked from the drivers side and when it was raining - it rained inside the truck The sun visor on the driver side was broken and kept falling down while I was driving When I brought it back all I received was a dismissive "I'm sorry" Location is close to us and that's why I rent
Fu SThe couple that checked me out were very personable and helpful. I give them 5 stars!
Doug AVery friendly helpful staff!
Jennifer AExcellent customer service
Arline RNice place
Leopoldo L | Overall ExperienceQuick and easy process. Great people. Highly recommend!!
Jeff HEmployees are great and very helpful!
David P | Overall ExperienceStorage units get dusty.
Joseph H | Overall ExperienceImprove the entrance road. An alternate entrance would also be helpful. When paying by the mile for a rental you must go out of the way and get charged extra milage because of the restricted location of the facility.
David SI needed dolly's for my move and reserved then. However, I learned that they just ran out, forcing me to go to another location. I would have just got the trailer at a different location if it meant having all the items I reserved.
Choyce HTrevin did a great job and was extremely helpful.
Rodney MServices were provide at this location in times past.
Gordon FThe associates that worked there were great and provided a good experience
Nathaniel LCustomer service was excellent
Dawn CKen made checking in quick and efficient. I've used this location before and I had no problems. I certainly recommend using this location. Drop off was easy with the website on my phone. No complaints!
MICHAEL CFantastic service! Helpful and was very communicative during checkout between customers.
Malcolm LGood people, equipment, and facility. But the road in and out needs work!!!
John MGreat customer service!
Darin TThe roads leading up to the storage are horrible. The driveway needs repaved other than that everything's good.
carita w | First ImpressionsEverything went smoothly. Excellent service.
Amy HI tried to speak to a person over the phone about transaction but my calls went to a call center and were never answered.
Alan WRebecca was friendly, knowledgeable and helpful. Other staff I had contact with were friendly as well. Overall experience was above average . Only complaint and reason it was not an excellent experience was the road and ground leading into the facility was bumpy with potholes and the gravel road around our storage unit held water when it rained and was a bit inconvenient to get in an out.
Vitina M | Overall ExperienceI had the easiest drop off experience ever! The gentleman that checked me in made the experience fantastic. I recommend him and this location to everyone.
Tye RWhen you have a reservation and it's guaranteed-you need to have the items there. We had to go to a different location because they couldn't fill our paid reservation. The location in Roanoke took care of us because Justin failed to have our truck or a back up ready. The staff is so great at both locations. They just need a better system for reservations.
Kristi CVery friendly and helpful
Sue SI had a unit for boat storage for a total of 7 weeks and had items stolen on 2 separate occasions. The site is extremely insecure. The fence is 4' tall in some areas and the location where the thieves cut the fence was still not fixed over a month after the first break in. Also the camera coverage was more than inadequate. After the first break in one camera was installed and it did not even point to where the thieves broke in the first time. Additionally, the manager told me the first break in was the first time in years it had happened, but later on I talked to someone else who had a unit and said there's stuff stolen all the time. This facility is an absolute joke.
nolan y | Overall ExperienceFast and friendly service.
STEVEN MPossibly see to getting the entry way into the facility cleaned. That road has some dips and bumps that'd make the potholes in New York proud.
Aaron SPlease give vehicles with full tank of fuel. i got mine with 5/8th tank full. While refilling it back to 5/8ths of the tank, I had a really tough time
Asheli MQuick, friendly customer service. Thanks
Norma EEverything was great.
Gordon TFantastic customer service! Would recommend highly
taylor fThe staff at your Roanoke, Texas location have always been very helpful and courteous. The online reservation, scheduling and billing have been seamless, as well. Thank you, UHaul!
Stephen MYou guys are doing well. Very professional service!
DELFIN MYou don't need to improve anything. Customer service was perfect. They made it super easy for me to focus on moving. They where super kind and had everything ready to go for me to grab it and go. It was perfect.
Kaylee GI've used this location numerous times! Great folks here!
Douglas Kamazing management at this location. great value, will recommend to my friends and family!!!
KURT W | Overall ExperiencePeople were friendly and helpful with our questions.
Fred D | First ImpressionsThe light was burned out in our unit. We mentioned it to the front desk, but they didn't get to it within the hour we were there unloading.
Richard B | First ImpressionsVery organized staff, friendly and polite.
alice r | First ImpressionsGreat staff!
GARY D | First ImpressionsInitially the storage unit was damaged and difficult to access. I moved to another unit which was fine. Staff were friendly and understanding the entire time.
KEEYA V | Overall ExperienceThank you for storing my stuff, but I think that it is now time for me to either take it out or just get rid of the things that I have in there, Mahaloz for years of service👍🏽🤙🏽
patrick k | Overall ExperienceRichie and his wife provide outstanding customer service !!
RICARDO B | First ImpressionsTrevin and Rebecca are so fabulous and give the best customer service. It will be sad once we moved into our new home and do not see the staff regularly.
danelle k | First ImpressionsThe website works great and is easy to navigate. Rebecca and her crew are all friendly, helpful and professional.
David K | Online Move InAwesome customer service and support.
victoria T | First ImpressionsThe staff was genuinely nice and thoroughly helped with all of my needs and concerns
Rikkita C | First ImpressionsThis has been my BEST uHaul experience in my twenty years.
Pamela N | Overall ExperienceLove the staff very helpful and great customer service
Carolyn M | First ImpressionsOnsight managers, Richie and Rebecca are the nicest folks and so accommodating. I knew nothing about the area and they made a very stressful time much better. I felt calm and understood. They are very kind and the facility is clean and cool. Rebecca went out of her way to help me navigate my unload and loading process. Still not done, on my end, but they are awesome. Glad to have my things shipped to their facility. Some times you just aren't sure where the move takes you. Thank you Uhaul in Roanoke, Tx.
sharon c | First ImpressionsN/C
william a | First Impressions¡Gracias!
Douglas D | Overall ExperienceI give the rating because this place is always muddy, drainage is an issue and there is no asphalt or concrete, Which makes it loading and unloading difficult. There is a rise to get into the storage so dolly and other moving equipment are useless. Never using this place again. People are nice enough, but I'm paying for storage and this was not easy.
David T | Overall ExperienceEveryone was phenomenal all I came in contact with Thank you so much for simple humanity
Tiara W | First ImpressionsThe best customer service I’ve had in a long time.
Jill H | First ImpressionsAlways a pleasure to deal with the staff, easy access, clean.
Thomas W | Overall ExperienceAbsolutely fantastic. Best U-Haul in town. Manager Rebecca and her husband were great. Helped with anything everytime I asked. Will definitely be back.
Carlos C | Overall ExperienceThank you Rebecca! You really went above and beyond in helping us with the Anglia car!
Gary D | First ImpressionsVery friendly
Harvey M | First ImpressionsCustomer service was excellent!
Brian F | Overall ExperienceRebecca is very helpful and knowledgeable for what I was needing
Kenneth D | First ImpressionsOn-site Manager was awesome! SHE WAS SUOER HELPFUL AND WENT ABOVE ABD BEYOND!
Gary S | Overall ExperienceThey all ways was very helpful even after hours.
Norma S | Overall ExperienceI reserved this online and when we got there it was a gravel muddy road in front of the unit.(no asphalt or concrete) then, it had an 8" step up into the unit from the gravel… this is not good for heavy, large or bulky items needing a 2 or 4 wheel dolly. It an older facility asking for top dollar…if I wasn't so old and tired we would move to a more user friendly facility.
David T | First ImpressionsAfter several changes and a couple of issues that were a little concerning but we're resolved in the best way Uhaul could do. They did the best
Ramsey C | First ImpressionsThey were AMAZING. The people there are wonderful and helpful. Cheap compared to the competition, and very very well secured. I would rent again in a heartbeat.
Nolan H | Overall ExperienceRebecca went above and beyond the call of duty and I appreciate her customer service
alisha a | First ImpressionsVery friendly and helpful.
Paul J | First ImpressionsOwners and staff are very friendly and helpful and the facility is dry and secure
Kent A | Overall ExperienceThe owners were both very friendly and accommodating.
ROBERT G | Overall ExperienceI have never received customer care like I did here! Richie & his wife are the absolute best. They are friendly, helpful and resourceful! Richie went beyond the call of duty to help me when U-Haul didn't and still haven't so I will forever be grateful. I would recommend this location to anyone & everyone moving to or from!
Tiffany C | Overall ExperienceI like the location and the owner was very friendly and understanding.
Sheila J | First ImpressionsRebecca gave excellent customer service.
Jesus E | First ImpressionsThe team at this U-Haul & Storage facility was excellent. Very happy and will recommend and use again when the need arises in the future!
Matthew C | Overall ExperienceRebecca and U-Haul Moving & Storage Of Roanoke are very accomodating and offer a great variety of services. I highly recommend them.
Lyn K | First ImpressionsRebecca is so friendly and very helpful!!
Kelsey H | First ImpressionsRebecca was awesome
Lea L | First ImpressionsI asked someone to contact me by phone to make sure that the move out was correct. But nobody called me so I had to call back in to the Support Center.
Martin M | Overall ExperienceCould not have been easier or more pleasant.
Gary S | First ImpressionsRitchie and Rebecca are great! They're easy to work with and very friendly.
Corbett W | First ImpressionsThe staff was very friendly and helpful. They were able to help us quickly and we were very satisfied with their pricing.
Jamie H | First ImpressionsFilthy!! Our Unit, #110, always had standing, muddy water right in front of it. Moving in and out all our shoes & vehicles got dirty. Smell is horrific too. Website pictures are very misleading!!! For our move out on 2/20/22, there was trash everywhere in the row of our unit - including: nails, shrapnel, and re-bar. We had to get a locksmith from Michael's Keys to sauter off our lock, and he said it was the most run down U-haul facility he had ever seen. Our rolltop door had more than half of the weather stripping missing off the bottom of the door; therefore, any rodent could have easily sought refuge in our mattresses. Please send someone from corporate to audit this DUMP!!! I took pictures. I'm telling/showing anyone that will listen just how awful this property is. Waste of money!!
Dustin A | Overall ExperienceThe folks are awesome. Store was clean, general condition of the facility is neat and easy to navigate.. My "24 hr access" wasn't available, I swiped my card over and over again and finally somehow the gate opened! Then I get to my unit a little after 4àm. Everything I own from my little apartment is in my pick up. I'm ready to unload and then get on the road Heading for Mississippi for work! But unfortunately there was a lock on my unit. So much for trying not to pay the month to month rate at my complex, I start brain storming about what to do cause I really don't have the money.. so I head to the gate to get ready to possibly roll the eviction timing dice.. Now I'm at the gate, made sure my load didn't shift so I can safely navigate my way home.. Can't get out... I will spare u the details, but literally had a melt down, I felt trapped, I felt duped, most of which is totally on me and typically I'm stronger than that but I'm literally at one of the lowest points of my life. Again nothing that's y'all's fault but damnit this one in a million experience just plain hurt more than it has upset me. In closing Im a returning customer for a reason. And I know this isn't the norm, and I know y'all do right and make right. Out of respect I chose to type, I was uncertain if I called if I would be upset and speak harshly or have an unpleasant tone or if I would just busy out crying lol.
Arnold L | First ImpressionsUnit had holes in backwall. Mice had been getting in thus mouse traps. Unit wasn't swept out before renting. Had to make room for storage at sons which is what I was trying to get away from since there was no room.
Jeffrey M | Overall ExperienceUnit back wall overhangs cement flooring. Mice trap in unit. Experienced mice chewing on boxes and my belongings. Can't move anything of value into unit.
Jeffrey M | First ImpressionsThe problem is the entrance - the hill is steep which enters on 114. The road on the hill is in major need of maintenance- repair!
kathleen b | Overall ExperienceMuddy mess!!!! Also, I didn't know I needed to bring a broom to sweep the unit clean before moving items in. Our newly aassigned unit #110 was awful to try to move into. There were inches of standing, muddy water all the way up to the concrete edge of the unit. Our brand new, white King mattresses, leather couches, and upholstered chairs now have black muddy water stains because it was impossible to unload and place our belongings in the unit without getting our feet filthy muddy and soaking wet. I had new plastic sheeting to set the mattresses on & cover them, since the original plastic got torn during the move. Unfortunately, the movers repeatedly and unavoidably got mud on the clean plastic. I'm hopeful management will have several loads of gravel delivered/spread. The pictures of the property I saw when selecting this property showed clean, concrete paved driveways. The only positive comment I can say is the man working in the office was professional and courteous, but there was a long line of people out the office door. That poor kid was covering the entire property alone. This U-Haul facility has been neglected and grossly misrepresented and managed. I took several pictures to submit to the corporate office.
Dustin A | First ImpressionsThe staff was extremely helpful.
Patrick M | Overall ExperienceSo nice… so convenient… and informative. Very quick in assessment and taking care of all the paperwork…
Lee M | First ImpressionsI can't say that I didn't try to find a storage with no mice there's mouse poop & pee all over the boxes. A couple of staff members with blonde hair are really friendly and kind to me and I can't thank them enough for buying me time to clear out the storage.
Ethan N | Overall ExperienceProperty manager deserves a raise!!
Douglas D | First Impressions