Customer Reviews for U-Haul Moving & Storage of Richmond

2,046 reviews

4511 Shell Rd   Richmond, BC V6X3M3
(N Of Alderbridge Way)

(604) 270-8827

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(604) 270-8827

4511 Shell Rd
Richmond, BC V6X3M3
(N Of Alderbridge Way)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent Service by knowledgeable people

JERRY JACKMAN 
Rating:
2.0

My unit was broken into once a few years ago, and the boxes and stuff were piled around, which was a bit messy. I couldn't go deep into the unit to check things in detail. After that, the U-haul lock was replaced. However, when I opened the storage locker recently -- while the lock was intact -- several items including two solid wood cupboards disappeared without a trace. I must say "What the heck!" It doesn't matter because the reason I opened the locker was to plan a removal of everything and end my clientship. The rental fee increase twice a year and it has become unaffordable. I am glad I moved out, ending an era of money waste.

CHUNG YIN POON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shkliaiev dmytro 
Rating:
5.0

The truck I used had a large dent in the front bumper and a long scrape on the passenger side rear wheel arch - neither of which were mentioned at the time of renting the truck. When I returned the vehicle the gentleman there asked me about a minor black smudge on the front bumper - which wasn't caused by me - but this seemed ridiculous given the fairly major damage in two other areas of the truck! I admit that I should have inspected the truck on taking the keys, but was somewhat preoccupied with other issues and did not think of checking the vehicle. Other than this - which had no direct consequence for me, but seemed somewhat confusing, I was very satisfied with the vehicle and service. I would definitiely recommend to others.

John Sully 
Rating:
4.0

Customer did not leave a comment.

Thomas Aquiline 
Rating:
5.0

Customer did not leave a comment.

Qingxiao Meng 
Rating:
1.0

Charging over charged double price, and refunded. I experienced bad, but I never choose u haul again :(

Jianyi Li 
Rating:
5.0

Customer did not leave a comment.

Peter Martin 
Rating:
5.0

Customer did not leave a comment.

Luay Istifan 
Rating:
5.0

Joseph was super helpful and kind. Moving was hard but I'm glad I dealt with him:)

Robin Kim 
Rating:
5.0

Customer did not leave a comment.

jiping jia 
Rating:
5.0

Ask the customer in person if they need add on supplies such as hand truck, boxes etc. I requested a hand truck on the online application but when I picked up the van I forgot to ask about it and ended up not getting a hand truck rental. Fortunately I didn’t end up needing it anyways for the objects I was moving.

Marleen Kruger 
Rating:
5.0

Nothing! Joseph at the front desk was very helpful. Keep up the good work Joseph! Cheers!

Eric de Guzman 
Rating:
5.0

Customer did not leave a comment.

Victor Chan 
Rating:
5.0

My family & I have used U-Haul vehicles for moving numerous times previously & found their service great. Now, by using their facility for storage is not a concern for me.

Premila Bhawan  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KEVIN D EPP 
Rating:
5.0

The furniture dolly was not available for rent, which caused us a lot of trouble. But staff offered appliance dolly that did helped a bit. As a suggestion you can provide one furniture dolly for each vehicle.

Mahsa Kiamehr 
Rating:
5.0

The marketing feels deceptive due to all the hidden fees beyond the "only 19.95 a car!!" advertising. I with the prices were more upfront and that there were less techinical problems with the phone app

Kayson Lam 
Rating:
3.0

The return truck app wasn’t working very well. Online check in was a hassle when I was at the location sitting in the car over 10 mins ridiculous long and keeps booting me out and then restart all over so I decided to check in at the counter. When I return the van again after taking the photos and the next button doesn’t work and ask me to retake the photos. The counter is closed. Worst website ever. Fixed the bugs on your website otherwise no point of introducing online check in and out.

KING LEUNG 
Rating:
5.0

Customer did not leave a comment.

Deborah Ledon 
Rating:
5.0

Exceeded my expectations

JERRY JACKMAN 
Rating:
4.0

Keep up the good work.

Rico Obena 
Rating:
3.0

Customer did not leave a comment.

Mark Edmonds 
Rating:
5.0

Customer did not leave a comment.

Aubrey Canotal 
Rating:
2.0

The vehicle was on empty was it was given to me, they did not have the dolly which I requested and the vehicle was at the back of their lot. Was afraid that I would not make it to get gas, and not being told they had a dolly was not convient when really needing one. Was told I brought the vehicle back at the same gas level and they would not credit my account was poor also.

Craig Vardaman 
Rating:
5.0

Customer did not leave a comment.

GREGORY RODRIGUES 
Rating:
5.0

Customer did not leave a comment.

Jesse Hayward 
Rating:
5.0

Keep up the high quality. Thanks

Ron Skapski 
Rating:
5.0

Fast checkout and great truck.

MICHAEL ROBERTS 
Rating:
5.0

Customer did not leave a comment.

Darren Lam 
Rating:
3.0

They assigned me the truck which has 120k miles on it. Not a good experience drive wise. They should have newer trucks.

Nimeshkumar Banker 
Rating:
4.0

Easy pick up and drop off.

David Wisniewski 
Rating:
5.0

Bryann was friendly and efficient - thank you for your excellent customer service.

Jennifer Monner 
Rating:
5.0

Person helping me was excellent. Great customer service. I think her name was Bryann

Tim Phillips 
Rating:
5.0

Customer did not leave a comment.

David Stasko 
Rating:
5.0

Customer did not leave a comment.

MICHAEL LAU 
Rating:
5.0

There is not enough seating in the van for helpers. Bench seat would be better.

Ronald Ross 
Rating:
5.0

Great location! and Staff is amazing and very helpful!!

georgina Contreras orozco  |  Overall Experience 
Rating:
5.0

I been there for over 10 years. Richmond U-Haul staff is very helpful and kind. I get all my rental vehicles from them. I would highly recommend this location to other friends and family. Great manager Bryann.

SOPHANN MAO  |  Overall Experience 
Rating:
5.0

Everything smooth and easy!

georgina Contreras 
Rating:
5.0

Customer did not leave a comment.

Wesely Law 
Rating:
2.0

I was expected to hookup my own trailer and unhook it. I had to forcefully tell them that in no way am I responsible for doing that.

Melvin Bauer 
Rating:
4.0

Customer did not leave a comment.

Wing Chun YAN 
Rating:
3.0

I took insurance coverage paid extra $16 a day and still they charged me for scratches on the fifth door!! Makes no sense!!

Gurinder Bansal 
Rating:
5.0

Great service. Very accommodating and prompt.

Gabriel Prevost 
Rating:
5.0

Customer did not leave a comment.

Min Li 
Rating:
5.0

Customer did not leave a comment.

Steve Gelinas 
Rating:
5.0

Customer did not leave a comment.

CHAN MAI  |  Overall Experience 
Rating:
5.0

I may need a bigger or 2 storages.

Terry Woo  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MA VENTURES LIMITED  |  Overall Experience 
Rating:
4.0

Please double remind customer to maintain same oil level as initial. I saw many customers arrived to centre and realized they need to go to gas station to refill and come back.

HO LAM CHANG 
Rating:
5.0

Customer did not leave a comment.

yossi sagev 
Rating:
5.0

We are giving full stars for our Saturday, January 20th, 2024 experience yesterday. This was largely in part due to the customer service at the Shell location by ABiY S (I think this is his name...older fellow who wore glasses inside). We had a family emergency involving an elderly family member unexpectedly in the morning and he was professional and kind which made our very rough morning a bit easier. This was our first experience renting a moving truck and we felt taken care of by U-Haul. He is a big credit to your company and we hope he is recognized for the amazing customer service. He was thorough briefing over paperwork as well. We look forward to working with your location next week for part 2 move. -truck seemed sturdy and the condition was clean when picked up which was good Things to improve -despite having an account via website, the app generates an error message when using the same info to log in -furniture dolly wasn't the best...we had one funky wheel and it didn't seem to roll smoothly (not bidirectional?) -the website crashed after multiple times of submitting photos of returned truck during process...we got frustrated once things refreshed 2x for a 2 AM PST return.

John Tuytel 
Rating:
5.0

Customer did not leave a comment.

ling jie kong 
Rating:
5.0

Need snow tires this kind weather

Chanchal Dhami 
Rating:
5.0

👍👍

Gregory Rodrigues 
Rating:
4.0

Fuel was not half full the line for the half was visibly showing.

Ross Mcccutcheon 
Rating:
5.0

To keep up the standard you have been doing

Dominic Jatta 
Rating:
5.0

It was amazing customer service. I would say it was best customer service I ever had in Canada for no exaggeration.

Megumu Seki 
Rating:
5.0

15 footer clearly needed to get looked at mechanically. Doesn't feel like a recent problem.

Carl Sommerfeld 
Rating:
5.0

Customer did not leave a comment.

Nauman Mughal 
Rating:
5.0

All good, thank you!

georgina Contreras orozco 
Rating:
3.0

I reserved a furniture dolly, but when I showed up they tried to tell me they are available on a first served basis. Then why offer the ability to reserve one? The guy sort of tried to sell us one, but relented finally and gave us a new one to use.

Bruce Robinson 
Rating:
4.0

There was only one person trying to help 4 people at one time. She should have had help.

Julie White 
Rating:
4.0

Customer did not leave a comment.

Meng hsuan yu 
Rating:
1.0

The sales rep charged us an extra day for being a little late, he was rude and condescending about it. Offered zero resolution or support in how to make a complaint.

RICHARD Alan 
Rating:
5.0

we are well satisfied. staff are good, helpful and friendly, we will surely recommend it to a friend who needs storage. thank you so much

daisy padsoyan  |  Overall Experience 
Rating:
3.0

not applicable

Allan Andres Zarate 
Rating:
5.0

Customer did not leave a comment.

Ed PANGILINAN 
Rating:
5.0

Customer did not leave a comment.

Igor Agranovski 
Rating:
4.0

The van I rented stunk like dogs so I told the girl I had to lay down a canvas drop sheet because I was moving Artwork and now the drop sheet smells so much I have to wash it!!!!

Janice McLean 
Rating:
5.0

Customer did not leave a comment.

Ernest John Aslin 
Rating:
2.0

Customer did not leave a comment.

alex chuang 
Rating:
2.0

The guy did not listen to me when I said check the notes, and the girl I returned the truck to was rude and did not believe anything I was telling her, to the point I had to call her boss. No I would not have anything to do with this dealer again

Dennis Daniels 
Rating:
5.0

Great staff, good location and well kept.

Robert JOHNSTON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANTHONY AVERAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Barnett 
Rating:
3.0

The dolley was sitting in the rain, and was all wet when I picked it up. Similarly, the truck had water on the inside handle of the door.

Jonathan Chung 
Rating:
4.0

Customer did not leave a comment.

Louis Baker 
Rating:
4.0

It was easy to rent and pick up. Very convenient for me.

Karen Wideski 
Rating:
5.0

Good service and efficient process.

RODRIGO MOREIRA 
Rating:
5.0

👍

JOHN PINLAC 
Rating:
5.0

Customer did not leave a comment.

Lourdes Rebeca De Avendano 
Rating:
5.0

The staff at richmond are awesome! Thank you guys!

Michael Custodio 
Rating:
5.0

Customer did not leave a comment.

Derek Hall 
Rating:
4.0

Make sure the vehicle is available on the hour and the day it is booked.

margaret-ann wodak 
Rating:
5.0

The Owner was dream to deal with. Online agents need to know the Western Canadian market better !

Daniel Rudick 
Rating:
5.0

Customer did not leave a comment.

William Yu 
Rating:
5.0

Customer did not leave a comment.

Laura Pretty 
Rating:
5.0

Nothing to change, the service and equipment was great

yossi sagev 
Rating:
5.0

Customer did not leave a comment.

Andre Luiz da Rocha Coutinho 
Rating:
5.0

We rented a storage unit and a moving truck at the Richmond Uhaul on Shell Road. The staff (Benny, Abiy and Bryann) were knowledgeable and very helpful. We took forever to move our stuff from our house to the storage location. They pointed out all the little tips on how to move and to store our stuff. We also had a little accident during our move. Benny and Abiy were quick in providing us first aid. What a caring team of people. Will definitely recommend this location to friends and families.

Jenny So 
Rating:
5.0

Customer did not leave a comment.

William MacLean 
Rating:
5.0

Very friendly staff. Professional Fast easy and convenient

Alfred David 
Rating:
5.0

Customer did not leave a comment.

PHILIP GOULET 
Rating:
5.0

All was very good

YOSSI ITAY Segev Segal 
Rating:
5.0

Customer did not leave a comment.

Misael Lopez  |  Overall Experience 
Rating:
3.0

I was in the hospital due to complications of an infection, unfortunately I was late on my return and i didn’t receive any support except a threatening message.

Dawn Vanichuk 
Rating:
2.0

You charge per mileage plus gas plus base fee. Might as well ask customers to pay with beer on top of that.

Amarinder Marock 
Rating:
2.0

Your mobile app is a disaster. Fix it or get rid of it. I could not use it to pick up nor drop off the vehicle.

CHRIS VAN VLIET 
Rating:
5.0

Maybe make a spot check of the trucks before sending them out, mine was covered in bird poop, including the windshield. None of your Approve photos of condition showed this and i was in a hurry and approved even when there was poop everywhere. Not the vendors fault, the vendor was very understanding, no charge for the poop. Love the 4511 Shell location in Richmond CA.

Carl Sommerfeld 
Rating:
5.0

Nothing. The truck was what I needed and the customer service was great.

Greg Froh 
Rating:
5.0

Customer did not leave a comment.

Serhii Vorobiei 
Rating:
3.0

I booked a round trip back to Vancouver and the price on the website was misreading by about 250$

Christopher Langevin 
Rating:
5.0

Customer did not leave a comment.

Kyrylo SYLARYN 
Rating:
5.0

Everything went very smoothly. And the cost was very reasonable. It is a very good location and the attendant was very helpful and professional.

Douglas Chivers 
Rating:
4.0

Customer did not leave a comment.

Fernando Borderas 
Rating:
4.0

Customer did not leave a comment.

chi kit kam 
Rating:
5.0

Customer did not leave a comment.

Michael Patterson 
Rating:
3.0

The online checkin process was a bit laborious. Too many pictures and I didn’t really understand what some were asking. But the rental was smooth. Thanks.

Kenneth Piaggio 
Rating:
5.0

Nothing, everything was good 👍

Eric Fleury 
Rating:
5.0

Customer did not leave a comment.

Robin Nikkel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael BRADY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peng Xie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill Bilic  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Schmidt  |  Overall Experience 
Rating:
5.0

Everyone is so very friendly and helpful.

Robert JOHNSTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ka Chi Cheng  |  Overall Experience 
Rating:
5.0

Everything was great!

Rod Woitas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisha Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Elkas  |  Overall Experience 
Rating:
1.0

Unfortunately we were overcharged for a truck rental, and a dolly that was returned We needed to stop payment The issue was never rectified We were told that our items would be auctioned off. So as far as we know all our stuff is gone and the issues was never resolved.

ryan jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LEONARD JAMES HARBER  |  Overall Experience 
Rating:
4.0

Thanks to Manu, Lynn (retired), and the rest of the staff for their service through the years.

Gabrial pio pedrosa  |  Overall Experience 
Rating:
5.0

Everyone was kind and accommodating. I received calls back when requested and was allowed an extra day to move out which made all the difference. Thank you!

Olivia Procter  |  Overall Experience 
Rating:
4.0

Staff were very helpful and accommodating!

PARVEEZ KHAN   |  Overall Experience 
Rating:
5.0

The staff are always helpful , kind an courteous . Very happy to recommend U Haul at this location

BRUCE P RATZLAFF  |  First Impressions 
Rating:
5.0

Staffs in this store are excellent! Especially Kuldeep is very helpful, she has excellent service!

Zhenshu Yin  |  Overall Experience 
Rating:
5.0

Bryann was awesome to deal with! Extremely helpful as most experiences with U-Haul can be frustrating but she had a big smile on her face and went above and beyond with service level! Amazing.

MATT GYORFI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Snowbear Bakery Ltd Wu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul conroy  |  Overall Experience 
Rating:
5.0

YOUR COMPANY PROVIDE AN EXCELLENT SERVICE. I AM YOUR LONG TERM CUSTOMER, IF YOUR COMAPNY CAN PROVIDE A SPECAIL PRICE, IT WILL BE GREAT! THANK YOU!

KIM'S GLASSWORK CO. LTD.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john KOWALCHUK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADEL NASSAR  |  First Impressions 
Rating:
5.0

Staff here are amazing. 5 star totally well-deserved.

JONATHAN SOROKA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shirley Ann Mack  |  Overall Experience 
Rating:
5.0

Thank you very much

Johny Lao  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

al wong  |  Overall Experience 
Rating:
5.0

We rented at the Shell Road location in Richmond BC, for three years and had nothing but the greatest experience and help from the staff and management. It made the experience of having to store personal items easy and comfortable.

Dean Parent  |  Overall Experience 
Rating:
3.0

The reason I left the Uhaul facility on Shell Road is due the steady increased rental costs over the last few years.

James Sullivan  |  Overall Experience 
Rating:
5.0

Don't change these group of staff. I followed their policies because I believe they are dedicated hard-working people, so many customers trust and respect these staff. I will come back for a bigger unit soon.

TW Computing Woo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thiago Sousa  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

adam myers  |  Overall Experience 
Rating:
5.0

Bryann was responsive and extremely helpful. She deserves a raise!

Liam Miller   |  Overall Experience 
Rating:
5.0

I was very happy with the customer severice

RICHARD JOLY  |  Overall Experience 
Rating:
5.0

One doorway needed maintenance, making it difficult for the cart. There is no light in the storage room. Others all very perfect.It is clean.

LIQIU WANG  |  Overall Experience 
Rating:
5.0

Thanks for everything. Such clean facilities and helpful friendly staff.

Valerie Gawne  |  Overall Experience 
Rating:
5.0

Staff at Shell Rd UHaul are all very friendly and helpful. They ensured that I had everything I needed.

ROBYN VARS  |  Overall Experience 
Rating:
5.0

Would use again

Christines Grooming Studio  |  Overall Experience 
Rating:
5.0

The access to the storage unit 24/7 with a personal access code for the gate is fantastic!

Manuel Dias  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

hayder jabbar salem  |  Overall Experience 
Rating:
5.0

Staffs at Richmond were amazing and helpful also, the place is well cleaned and maintained.

Jane Entice  |  Overall Experience 
Rating:
5.0

Very happy with my experience at U-Haul in Richmond. Their team is awesome and the manager very nice to deal with. In the 5 years of dealing with them I have not had any issues Thank you.

andrew kronquist  |  Overall Experience 
Rating:
5.0

I was very impressed with the work you and your staff did to be accommodating. It was a pleasure to store my things with you!

Colin mason  |  Overall Experience 
Rating:
5.0

Staffs are well mannered, accommodating and nice people. I am so.glad that we chose Richmond U-Haul.

Jane Entice  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Gang Zhang  |  Online Move In 
Rating:
5.0

We have been using the Richmond U Haul location since 1997 and have nothing but praise for the people working there. We have always been treated well and fairly. Bryann deserves high praise for being helpful and kind as well as mechanically skilled. We will miss everyone there.

DR. KEVIN C. MURPHY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VALERIE ALTURA  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Aaron Bartlett  |  Overall Experience 
Rating:
5.0

Brianne did a great job in helping me get into a unit!

Anthony Pua  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gurjit mann  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Ualat  |  First Impressions 
Rating:
5.0

Love how easy it is to get one, move in and move out. The web system makes everything so easy. Great location as there is lots of space to drive in, park your car by the storage entrance. Also so convenient to have the Carta available.

Caroline Chiu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan De Jong  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Winnie So  |  Overall Experience 
Rating:
5.0

I called yesterday for statement of my account to be emailed to me. On site I also asked for a closing statement,then I was given a zero statement, It kind of looks right. However if as a customer,after closing the account, an account statement can be emailed, clients like me will greatly appreciate and it is really needed.

LU ZHANG  |  Overall Experience 
Rating:
5.0

Great staff, unit was clean, good service.

Penny Jackson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel Hearnden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy wu  |  Overall Experience 
Rating:
5.0

Thanks for all the extra needed help!:)

Samantha Bryson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

clarke mcguire  |  Overall Experience 
Rating:
5.0

This was my first experience dealing with U-Haul, and I was impressed with the great level of service I received. The staff were professional, friendly, helpful and punctual. Facilities were well maintained, clean and secure. Keep up the good work and best of luck.

Issam Kaddoura  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nemesio saylon  |  Overall Experience 
Rating:
5.0

The facility was very well maintained and clean. The staff was amazing - I really like this location.

Olivia Berumen  |  Overall Experience 
Rating:
5.0

I found the staff both friendly and helpful each and every time I was there. Moving is stressful and they definitely helped alleviate the stress by making all processes easy!

tania hellam  |  Overall Experience 
Rating:
5.0

Professional, helpful, friendly and punctual

Issam Kaddoura  |  First Impressions 
Rating:
5.0

Excellent services

Moe (ABDELBASSIT) TAHA  |  First Impressions 
Rating:
5.0

Bryann was amazing and continues to be amazing. Fantastic service at Richmond, BC location. Very impressed :) Thanks! Steve

Steve Hubbard  |  First Impressions 
Rating:
5.0

Excellent staff and service. Thank you Regards Paul Sparkes

Paul Sparkes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

prachi tailor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MA ZAPANTA  |  Overall Experience 
Rating:
5.0

Pretty good! Very satisfied!

Wendy wu  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Enrich service ltd  |  Overall Experience 
Rating:
5.0

The manager was extraordinarily helpful and kind. Great place with amazing service!

don pruett  |  Overall Experience 
Rating:
5.0

Very nice and helpful people.

Wei-Cheng Chen  |  Online Move In 
Rating:
3.0

Was directed to the wrong building and realized so after I started unloading. Unit I was giving had mouse droppings. Staff was friendly and mostly helpful.

William Bourne  |  First Impressions 
Rating:
5.0

I would recommend this location to my family and friends. The staff were very helpful and friendly , very professional.

Gary Hinton  |  Overall Experience 
Rating:
5.0

The complete transition went really well.

dana jerome  |  First Impressions 
Rating:
5.0

Staff is amazing, thanks!

BRETT NESMOE  |  Overall Experience 
Rating:
5.0

I've rented from this location more than once and the service has been no less than stellar. Many thanks. I have recently moved to Houston, BC and have a unit there now. At this time, Shell facility will have to share this review with Houston. Both top notch.

MIchael Hemelspeck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD CHEE SANG SIAO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Parviz Moradi  |  Overall Experience 
Rating:
5.0

Absolutely amazing helpful friendly customer service.

DUNCAN WELBOURNE  |  Overall Experience 
Rating:
4.0

I’ve seen spiders in my storage several time during pickups or drop-offs

king hang tsang  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rui Gu  |  First Impressions 
Rating:
5.0

Thank you.

Natalia Lemechko  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chirag Malik  |  Overall Experience 
Rating:
5.0

Elevators work great. Easy access. And I'd like to give a special thanks to Laurie (Sorry if I misspelled your name). You were awesome!

MIchael Hemelspeck  |  First Impressions 
Rating:
5.0

Honestly the gentleman that helped me was so pleasant and helpful and I enjoyed my experience a lot the only thing I would say is that the storage unit itself had dirty floors there was gravel and stuff in there and I had furniture to store I was a little worried about in there

Ruba Abu Husan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

darshan kaur saini  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shivdev signh gill  |  Overall Experience 
Rating:
4.0

The lock was not in the room as indicated in the email. Had to go to the office to get the lock.

Hesong Sun  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

george pavel  |  Overall Experience 
Rating:
5.0

I had a great experience with your staff and facility. Thank you!

mike wang  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert ferraby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin Ferre  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tina yee-tingmak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Apoorva Kale  |  Overall Experience 
Rating:
5.0

Thanks Brian for accommodating my request for changing the Drop-Off location from Vancouver to Richmond. Facility is really good & secured. Thanks.

MAYUR PIMPARKAR  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Andre Bombardier  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laurie ahdemar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blair Mcgregor  |  Overall Experience 
Rating:
5.0

I was there for 29 years and went through 3 different owners. Never had a problem with anyone from this site..

ROSZITA KLUMPP  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff!

Denise Yuile  |  Overall Experience 
Rating:
5.0

very good staff....helpful and friendly

ROBERT ENGLISH  |  Overall Experience 
Rating:
5.0

Great storage spot. Staff are fantastic.

John STINSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jasmin amy miller  |  Overall Experience 
Rating:
2.0

This location has a serious rodent infestation that is not being effectively addressed. The first time I entered my unit and found the floor and my personal items covered in feces, I asked the office staff what next steps were. They assured me that someone would access my unit and clean up the mess, lay traps and ensure the issue was resolved. I went back to the unit two weeks later and nothing had been done. Another time they handed my peppermint sachets telling me that they were a rodent deterrent. I put them in the unit and the next time I entered the unit the sachets has been chewed open with their contents spread across the floor. This is totally unacceptable for the amount of money these units cost per month. Additionally I had been told that the buildings were climate controlled. I did not find that to be the case at all, the units get hot in the summer and are freezing cold in the winter. An overall disappointing experience.

Angela Dyck  |  Overall Experience 
Rating:
5.0

Thanks for your professional handling of business and my locker number D-529. It's tough to be in storage and I was always able to access my unit and belongings and to come and go as I pleased. Best wishes. And special shout out to Bryann Dionne. Sherry

Sherry Lipp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN BENCHERIF  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

brent robarts  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CLYDE MONK  |  Overall Experience 
Rating:
1.0

The service is extremely poor. I spelled out my address several times and uhaul sent me an email with the wrong spelling. Not very professional job. I reserved to pick up in surrey but when I got to the surrey location the uhaul guy said there wasn't any reservations. I had to call to the other uhaul place to get a truck. I wanted a big truck but the guy insisted me of getting the smallest truck. The U-Haul guy made the reservation for pick up in Richmond and return to Richmond. I told him I wanted to pick up in surrey and return in Richmond. The U-Haul guy keeps making mistakes. This is very unprofessional and there's no apologies whatsoever. The surrey U-Haul guy called me a few times and he told me someone made a mistake. Anyways I will never come back to uhaul after I move all the furnitures from your storage.

Tina yee-tingmak  |  First Impressions 
Rating:
4.0

A bit expensive and unfortunately quite a lot of mouse poop in my unit.

johns cinanni  |  Overall Experience 
Rating:
5.0

Bryann took great care of us along with the other staff members. They were friendly and helpful. The storage unit was perfect for our use at the time. Thank you all so very much for the great customer service.

Carol susani  |  Overall Experience 
Rating:
5.0

Great experience. The lady was super kind and helpful. Made the moving experience a little less stressful ;) Thanks again! -Paul

Paul Ryan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence K LOW CPA Inc.  |  First Impressions 
Rating:
5.0

Great service. Great Price. Great Staff

Susie Beggs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

denise lynch  |  First Impressions 
Rating:
5.0

We had our storage lockers for over 20 years and the facility had been well maintained and convenient.

PETER WONG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ka Chun Yun  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wade robert gibson  |  Overall Experience 
Rating:
4.0

Happy with the Storage

JEAN PIERRE FOREST  |  Overall Experience 
Rating:
5.0

Laurie, very graciously handled any needs and requests. She built trust and exemplified reliability!

elaine lee  |  Overall Experience 
Rating:
3.0

Great service, but lots of mouse poo in the units.

Dylan Smyth  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tyler christopher varey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosauro rabuy ornopia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dragan Radovic  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olga Borovskikh  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rufo Gonzales  |  First Impressions 
Rating:
5.0

I don't live in Richmond, but where ever I am.. or go.. I use Richmond's U Haul because of the awesome staff.

Julie Johnson  |  Overall Experience 
Rating:
3.0

I was bumped out of my original reservation for a space (the last one that was left) (5 x 5 x 10). I was able to persuade the staff to solve this problem for me. They offered me a bigger space, with one month free, and to let me know when the originally reserved space is free again. I expect staff to take care of transferring the items to the smaller space, once it become available. To me, this is only fair, after I spent hours on Saturday ensuring that this space was reserved, since it was the last one available. The staff were very helpful in finding a good solution, which I really appreciate.

Theo Lodder  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KIN CHUN WONG  |  Overall Experience 
Rating:
5.0

Really would like 24 hour access! But otherwise this place was great!

Julia Goudy  |  Overall Experience 
Rating:
5.0

Bryann was amazing and so helpful. Very fast, convenient and simple process. Had a great experience!

chris liscano  |  Overall Experience 
Rating:
5.0

A bit of heat would have been nice but it is presented as non-heated storage so that is to be expected (Vancouver in the winter is cool and damp).

Allan Berezny  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Victor Pauls  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN BRENT OSTAF  |  Overall Experience 
Rating:
5.0

nice people

Kai Du  |  First Impressions 
Rating:
5.0

Very friendly staff Second time storing at this location Both experience are pleasant

wei lun chen  |  Overall Experience 
Rating:
1.0

After moved my stuff into unit I noticed 2/3 of the hinges on the door were broken. The employee forced door shut and said if U-Haul couldn’t fix next day I have to move units. This is Unacceptable.

Courtney Tymko  |  First Impressions 
Rating:
4.0

Staff is great

Randy Benno Roger Nielsen  |  Overall Experience 
Rating:
4.0

Sometime in the last few months mice got into my unit and caused extensive damage. Bryann helped me out and went above and beyond to make things right. She is an excellent employee. Thank you Bryann!

Warren Wulff  |  Overall Experience 
Rating:
4.0

No issues.

Avtar Bajwa  |  Overall Experience 
Rating:
1.0

We had rats in our unit and not one person cared. We told the staff. We did not have any food in our unit they put bait in it well of course they will come then. Rats pee and poo every where!!!!!!!!!!

Radomir Roy Kovarik  |  Overall Experience 
Rating:
5.0

I’ve dealt with other storage facilities this was by far the best and most friendly. If I need services like this in the future I would highly recommend this company to anyone. Happy new year everyon.

melvin brent thomas  |  Overall Experience 
Rating:
4.0

Staff was friendly. Would be better if this location offered 24 hour access as advertised.

Enrich service ltd  |  First Impressions 
Rating:
5.0

Thank you for the .staffs for their help and service.

A & W Enterprises Ltd  |  Overall Experience 
Rating:
5.0

Storage space was perfect for our needs. Thanks

erika ruth simms  |  Overall Experience 
Rating:
3.0

Service was fine

Randy Benno Roger Nielsen  |  First Impressions 
Rating:
5.0

Will be using your services in a month or so from now

Lorna Dreher  |  Overall Experience 
Rating:
4.0

The staff were always helpful. There was some rodent activity but that is happening all over the city now.

Jessica Lyn Malkoske  |  Overall Experience 
Rating:
5.0

Great experience. Well done.

Jia sheng JOSH LOH  |  Overall Experience 
Rating:
4.0

The fees were not explained clearly. The staff was confused about the charge as well. But the staff are patient and nice. They tried to explain the detail.

Jiaxuan Chen  |  First Impressions 
Rating:
5.0

Helpful

JAFARI FARZANEH  |  First Impressions 
Rating:
5.0

If I need the storage again , U haul will be my first choice

key wai jang  |  Overall Experience 
Rating:
5.0

I actually moved out on May 23, 2019, one day before the renewal rent payment date. I also walked with the on-duty staff to check the unit inside before my last clean up. I would come back for bigger

TW Computing Woo  |  Overall Experience 
Rating:
4.0

Good location, great and supportive staff.

VOJA ILIC  |  Overall Experience 
Rating:
2.0

This time was really a very unpleasant experience.

Ocean Cross Construction  |  Overall Experience 
Rating:
3.0

I rented storage space for a period of 10+ years (approx.). I am satisfied with the security of storage. James

JAMES CHEUNG  |  Overall Experience 
Rating:
5.0

Lynn and her team always take very good care of our needs, in a professional, friendly manner.

ROBERT donald EKINS  |  First Impressions 
Rating:
5.0

I would recommend this U haul storage to all my friends because staff are nice

Marites Tan  |  First Impressions 
Rating:
5.0

Great team

Marcel Chalmers  |  First Impressions 
Rating:
5.0

Very good service and understanding about some return on storage fees for month with only having storage for 4 days cause of finding a place before the 1st of the month

clinton murdock  |  Overall Experience 
Rating:
5.0

You go for extra miles in serving your customers keep up the good work

Pentecostal Church  |  First Impressions 
Rating:
4.0

Very friendly and professional!

Andrea Neumann  |  Overall Experience 
Rating:
4.0

Ok

Charanpreet (Preety) Kaur  |  Overall Experience 
Rating:
1.0

Manager Lynn at the Richmond She’ll Road location in Canada, was rude and gave me verbal eviction notice based on her assumption that I was running a business out of my lockers. dishonest and rude!

Adrienna holland  |  Overall Experience 
Rating:
4.0

The only thing that was bad is there was mouse dropping in my locker. Other than that it was fine

MIKE HEUMAN  |  Overall Experience 
Rating:
5.0

no comments, all Excellent.

TRI-STAR SEAFOOD SUPPLY LTD.  |  Overall Experience 
Rating:
3.0

Rat droppings in a few units

Cameron jeffrey Rud  |  Overall Experience 
Rating:
5.0

Suited ours needs very well. Staff was very helpful

HOLLY MCLEAN  |  Overall Experience 
Rating:
5.0

Excellent to work with in every way. Great staff and great facility. Please don't change!

Grey Haven exotic bird sanctuary  |  Overall Experience 
Rating:
5.0

very commentating and helpful.

Peggy Ann Macbeth  |  Overall Experience 
Rating:
5.0

Clean and courteous!!!

DEB MCDONALD  |  Overall Experience 
Rating:
2.0

Last week, I found that the storage's door was crashed and the locked was damaged. I couldn't open the door. No one reported this to me. And, I found a lot of mice dropping on the floor too.

Fung Chung (Christie) Lee  |  Overall Experience 
Rating:
5.0

Lynn is a very pleasant person to deal with.

IRWIN BLISS  |  Overall Experience 
No reviews have been submitted for this location.

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