Customer Reviews for U-Haul Moving & Storage of Richardson

8,599 comentarios

412 N Central Expwy   Richardson, TX 75080
(North bound service road of North Central Expressway at Davis Street)

(972) 234-1343

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(972) 234-1343

412 N Central Expwy
Richardson, TX 75080
(North bound service road of North Central Expressway at Davis Street)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
5.0

Very happy to have used U-haul.

Cesar V. 
Clasificación:
5.0

Staff was great. Everything was perfect. Both locations were very helpful.

Robert W. 
Clasificación:
1.0

employee talking about job schedule for a long time before taking care of trailer and costumers. worst experience i ever had with u hail

Paulina R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eddy D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Luis y.  |  Overall Experience 
Clasificación:
3.0

Long wait. People were not friendly.

Duke N. 
Clasificación:
1.0

1. Location did not have the two dolly's on my order; if my truck is going to be changed to a different location make sure the entire order can be completed at the new location 2. Representative informed me that I had to locate the dollys at another location and did not offer assistance; U-Haul should have been proactive and pointed me to a location where I could then pick up both dollys to complete my order (customer time is valuable as well and extra time calling around to find them is unnecessary) 3. Driver side door did not close all the way which allowed air to flow into cab causing loud noise + the supplied lock would not stay closed so I had to purchase my own; equipment should be kept in good condition

Jeremiah K. 
Clasificación:
5.0

El cliente no dejó un comentario.

nghia N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela B. 
Clasificación:
4.0

I had to wait quite a long time due to this location being very short staffed. But the customer service I received from the staff was excellent. Everyone was very nice and knowledgeable. A+ customer service.

Becky H. 
Clasificación:
5.0

The rh tie down ratchet was hard to operate, but still functional. These trailers pull east and are easy to load and unload.

James J. 
Clasificación:
1.0

Horrible, customer service was the worst. The sales associate at this location treated me very disrepectfully & when questioned about why he encourage me to contact his manager. His behavior did not leave me with any desire to return ever again.

Mayela M. 
Clasificación:
4.0

I was given the truck and trailer, with no walk-around for damage. THE TRAILER DID NOT WORK, THE TIRE STRAPS WERE OLD AND USELESS. I HAD TO STOP SEVERAL TIME TO MAKE SURE MY TRUCK DIDN'T FALL OFF OR SHIFT! I WANT SOMEONE FROM THE MAIN OFFICE TO CONTACT ME REGARDING THIS. I WANT A PARTIAL REFUND FOR A DEFECTIVE PRODUCT.

Paul S. 
Clasificación:
5.0

I was very upset when I picked up the truck because the appliance dolly I reserved was not available. This was after U-Haul called to let me know that the original pickup place I requested did not have the dolly and redirected me to the Richardson location. Not acceptable management, U-Haul!! Thankfully the manager at the Richardson location is a wonderful people person and made me feel valued, even though the dolly could not be provided.

Patricia R. 
Clasificación:
2.0

i was unfairly charged $20 for an agent checking truck back in after hours, but i returned truck before my 10pm deadline, and reported on website, yet was still charged.

Rahman F. 
Clasificación:
1.0

The staff at the 412 LBJ Richardson location was very friendly and helpful during a horriable experience. I reserved my 15 ft truck on Wed June 22nd for Saturday 25th for 12pm. On Saturday, I received a call from Uhaul and was told my truck 15ft would need to be picked up in the 902 W Walnut St. Garland TXoooo9 location at 12pm to be picked up at 1pm. Upon arrival, I waited in line for more than 45 minutes just to be told that this location does not have any 15ft trucks. I was sent to Richardson at 2pm to pickup a 10ft truck.

Debrah J. 
Clasificación:
5.0

Thank you so much for a wonderful experience and your lovely staff. A smooth process all the way through.

paula B. 
Clasificación:
5.0

Fast return setup also. Polite employees too. Convenient location.

Patricia F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shayla C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sundeep M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timmy H. 
Clasificación:
4.0

Cargo area had not been cleaned. Had to sweep it out. Cargo door was difficult to close completely. Otherwise truck was fine and check-out/check-in was quick and easy.

Ron C. 
Clasificación:
5.0

Truck was ready but was not swept out in the back. Still giving a 5-star because the service was very good, and I know this is a busy season. It is the customer's responsibility to sweep the truck out before bringing it back.

Sheryl S. 
Clasificación:
5.0

Excellent friendly service

Edward L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer H. 
Clasificación:
5.0

Good service from guy in the front and the one in the back.

Rafael L. 
Clasificación:
1.0

First of all, we reserved our truck over 1 month in advance for a pick up at a location near our home. We received notice the DAY before that the truck we reserved was not available at that location, so we had to go out of our way and waste an hour going to this location. When we got there, there was only ONE person working. There were 5 people who DIDNT have a reservation in front of us AND the truck we were assigned was FILTHY with trash all over the floor and cab, we had to wash all of the windows just to see out of them. HORRIBLE experience to say the least.

Kevin B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jonathan P.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Borja L. 
Clasificación:
4.0

The folks I dealt with at this location were Ke'vante, Jacob, Ron, Mike and Taylor. These folks were so nice and so professional and they made me feel appreciated as a customer. I wish this crew worked in every store I ever do business in because they 100 percent represent how customers are supposed to be treated. They were a delight to work with.

nick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dhelip Kumaar R. 
Clasificación:
5.0

Jacob checked me in and hooked up the trailer like a pro! He was funny and helpful and delightful to work with. Can't remember the man's name who checked the trailer back in but he was also amazing and kind. He had dreads and a top knot ponytail and was very pleasant to work with. I have a uhaul hitch that was installed 10+ years ago and I use the crap out of it. Best purchase ever. Another customer was in the lot and started asking about my Honda towing and I pointed out that uhaul installs them and it's a life saver. Love the 75 location in Richardson those guys work hard!! Get them an umbrella so they don't melt in the hot Texas sun.

Drea D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

I had a really good experience. The only down size was the fact that the manager was alone for a while and the wait time was extended. I completely understand-I'm a patient person. I felt bad for her because the line was getting longer and longer. Through it all, her attitude was awesome. She was still courteous and upbeat. I really like this location since it's close to my home and it's really easy to pick up and drop off.

Angela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Makrand B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norah T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela M. 
Clasificación:
3.0

Everything went as expected other than the staff setting me up. Seemed disinterested and bothered by having to work. Zero personality or engagement. At one point he started to respond to my questions as if I were some kind of idiot and not a new customer that had never been there before

Dustin J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

Excelente atención la chica muy atenta no hablo inglés y ella poco español pero aún así no fue impedimento con el poco inglés mio y el poco español de ella me atendió excelentemente bien muchas gracias de todo corazón

Argenis M. 
Clasificación:
5.0

Nothing keep doing what you're doing fantastic customer service

ROBERTO G. 
Clasificación:
3.0

I would only recommend if customer service communicated that this wasn't a 24/7 pickup. Myself and the other 10 people that had to wait in line on Sunday for this place to open instead of picking up early. I originally had pick up for 6am and had to wait until 9am.

Katelin F. 
Clasificación:
2.0

Bad customer service

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose A.  |  Overall Experience 
Clasificación:
3.0

Had a reservation for 7am but didn't leave with the truck until 7:40 and was late for my move out slot. Also, truck gas tank was listed as "full" but was below the full line and there was no way to get an accurate reading when signing off on the state of the equipment via the app so I will likely have to put more gas in than what I got to begin with.

Richard Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah S. 
Clasificación:
3.0

El cliente no dejó un comentario.

AHMED H. 
Clasificación:
4.0

Excellent service. The waiting line on Sunday morning was long, but the truck was ready for me to use.

Cesar V. 
Clasificación:
5.0

The entire UHaul experience has been impressive. Everyone has been helpful, professional and wonderful. My impression of this company is phenomenal. At every interaction you have surpassed my expectations!

Robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERMANY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

LaQuita M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandi G. 
Clasificación:
2.0

Needed appliance dolly and hand dolly. Unsure if I paid for it but it was definitely ordered

Randall K. 
Clasificación:
1.0

rid of managemnt and stop bad practices of cheating your customers

Clark C. 
Clasificación:
5.0

Customer Service was amazing . They guys at at this location was very professional and helpful.

Charles B. 
Clasificación:
3.0

El cliente no dejó un comentario.

sonya C. 
Clasificación:
4.0

Was the equipment clean? Yes. Well maintained? No. Those are two different questions that you should not lump together. The truck was a mess. Beat to hell, the damage that uhaul said it had was not close to correct, so I had to overly document the damage it actually had. The truck ran, but my word, it seemed like a struggle every time I hit the gas. I realize it's a big vehicle, but having driven a 26' U-haul before, this one was way worse. Also, I don't feel like a customer should ever be given a rental vehicle with less than an eighth of a tank of fuel. The whole “we'll credit you more money to bring it back with a quarter tank” business is crap. Just give every customer a vehicle with a full tank and have people return it with a full tank. Perfect? No. But way better than giving someone a truck with an eighth of a tank of gas or less and them having to white knuckle it to a gas station in a location they aren't familiar with. And then when I returned the truck it was only SLIGHTLY above a quarter of a tank, but your people said I returned it with 3/8th's of a tank. That screws the next customer, because they aren't getting a truck with 3/8th's of a tank, they're getting a truck with SLIGHTLY more than a 1/4. It doesn't seem right. Lastly, don't let people reserve a truck at the uhaul location 5 miles from their house and then call them to say they'll have to pick it up from a location 15 miles from their house. Just say the truck isn't available at that first location. So I had to pay an extra $30 plus gas to rent a truck from a further location, and had I known that, I would have figured out something else. Just shady all around. Don't love it. Penske has uhaul beat in every way, except for the number of locations. Do better.

Larry G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jorge E. 
Clasificación:
2.0

In my experience this location is not as helpful as others. Long wait times at check in and out. Service personnel do not extend themselves. In addition, I wasn't happy that i had to resupply all info from my electronic check in, and the amount to be paid was higher than shown on reservation.

Mark G. 
Clasificación:
5.0

Great service, great personal with polite and professional hospitality environment at office

Amrit G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eliseo G. 
Clasificación:
5.0

everthing great!!

Bernice M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISAAK O. 
Clasificación:
4.0

Just drop off, so no real opinion

Bethany C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherrill J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barrett R. 
Clasificación:
5.0

Young guy that helped me was great. He is a worker and can run that store by himself, I think.

DAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

gilberto A. 
Clasificación:
5.0

Quick, easy drop off. A little tricky maybe for my driver to maneuver the tight parking space but at this location the staff was great and super quick.

Victoria B. 
Clasificación:
3.0

The mobile pickup did not work. I had to go inside to pickup the truck and it took a while cause there was only one representative helping. The representative was unfriendly and would mumble information and instructions. For example, he could have easily told me where to find the truck but he did not......I had to search the whole lot!

Mithun B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Corey S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ozzie B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Parmiss S. 
Clasificación:
1.0

1. Don't rent out trucks with nearly empty gas tanks. 2. Actually provide the reserved equipment. 3. Don't pressure customers into buying reserved equipment instead of renting. 4. Don't ask customers to approve a vehicle condition assessment that doesn't remotely resemble the actual condition of the vehicle.

Michael H. 
Clasificación:
5.0

Very helpful and courteous staff.

Patrick B. 
Clasificación:
1.0

1) Worst customer service 2) Complete lack of empathy 3) After 3 follow-ups, at the time of picking up the auto tow equipment, I was told they didn't have one. I was left stranded, with no home. 4) Extremely rude representative (both in the location and the phone) 5) Completely no knowledge on how to operate their own computer system ** Would not recommend this location even to my worst enemy !!!

Aniruth S. 
Clasificación:
5.0

This location is very convenient and the staff is very helpful. Renting a truck has a lot of steps and there is always waiting, but they make sure that you wait as little as possible and that your experience is pleasant. I am an occasional user, so I am in there every few weeks. Always a well run shop.

Todd T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff R. 
Clasificación:
5.0

Not much. Very friendly & curios workers

Kim U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilson L. 
Clasificación:
3.0

The employee included insurance on the rental after I declined it online. They also assessed a fuel charge when we returned the truck - even though we drove 11 miles, added fuel and returned the truck at the same level or above. U-Haul refunded us for the invalid charges.

Peter W. 
Clasificación:
3.0

My original truck had the key left in it and turned on, so it was dead. They were nice enough to upgrade me to a larger truck for free though. The first person I encountered had terrible customer service skills, but then thankfully a young man (I wish I had caught his name - young hispanic man) came in and took MUCH better care of me. He was so polite and helpful - I hope his company knows what an asset he is to them. I didn't have any trouble with the bigger truck (other than it was just a little harder to maneuver than the original size I had rented). Overall, I was taken care of, but I was disappointed with the online check in process because I ended up having to go in to get helped anyways, so I think it probably cost me time overall.

JULIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madison Y. 
Clasificación:
5.0

Keep the good work

ABIY K. 
Clasificación:
5.0

Great customer service at check in and also great at check out. The staff was very friendly and helpful. The best uhaul experience I have had and I rent you uhaul each year. The Richardson location was by far the most organized, clean and had the most welcoming staff I've seen.

Cary K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth M. 
Clasificación:
3.0

Yall can do a better job at chrckout.i left my cat keys in the truck at 10a m. When I returned tge vehicle but it took until 6p.m. for me to go back to the u haul place to check myself because all yall callas are routed to a call center and no one ever called me back.

ANITA S. 
Clasificación:
1.0

Horrible! employees were terrible and rude. I would recommend you pull video. The fat guy with the hat was rude and not helpful. I work near this location and will never return.

Edward H. 
Clasificación:
1.0

El cliente no dejó un comentario.

chancey S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan B. 
Clasificación:
3.0

When I came back to return the truck everything was open but there was no one in sight. I had to wait a good 5 -10mins for someone to showup so I could return the truck key.

Shantia G. 
Clasificación:
3.0

No one at drop off to help check me out at 3pm on a Saturday afternoon. Was told to leave the keys in the truck and I could go. HOWEVER, the checkin process was seamless, quick and extremely well done. Everything was ready to roll when I pulled up.

Tom S. 
Clasificación:
1.0

Honestly this is the worst Uhaul experience I have ever had! I tried to give my keys to the front desk person and they said leave the keys in the cupholder. I have never done that at a Uhaul but I left them. They call me back saying the keys are locked in! If you checked me in like you were supposed to, they keys couldn't have been locked in the truck! Piece of sh*t moving service and staff.

DEMETRI W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Aaron E.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

TraVaniece C.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful and made the process of moving into the storage unit and returning my U-Haul truck very easy!

Sarah J.  |  First Impressions 
Clasificación:
3.0

So sorry to use this to describe someone. But no one had a name tag on. Both of the African American men were so sweet polite and very helpful. But the Mexican American gentleman was not helpful at all. He would stop and send a text message before he would help you and not friendly at all.

Tiffaney M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sam R.  |  First Impressions 
Clasificación:
4.0

Staff was very courteous.

Joey M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRI B.  |  First Impressions 
Clasificación:
5.0

My name is Julia Hall. The staff was never able to get my name right. I found the systems antiquated and always had to wait in a line to get service. It was a relief to finally just sign up for automatic payments and never have to deal with staff again. After that it was fine.

Juliet H.  |  Overall Experience 
Clasificación:
4.0

I wish there were easier access for upper level units. Heavier items going up stairs are difficult.

Tomas M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kamini r.  |  Overall Experience 
Clasificación:
1.0

The staff is completely incompetent. No idea which units have been rented. I arrived with a 15 foot truck and a storage reservation. They did not have a storage unit for me and proceeded to send me to 4 other locations that were all closed on sundays. I went over on gas, miles, and time because they were incapable of providing a storage unit. I had to take time off work to unload my truck 20 miles north the following week.

CHRISTOPHER C.  |  Overall Experience 
Clasificación:
1.0

I arrived with the 15 foot truck to unload into my reserved storage unit on sunday afternoon to find out my unit had been rented to another customer. The employees were unorganized and unprofessional. They sent me to 3 other locations through out the Dallas metro that were all closed on sundays. They refused to accept responsibility for causing me to go over on gas, miles, and truck rental time. I was forced to take time off work on monday to move into a storage unit that was far from the original location. Very disappointed with the Uhaul Richardson staff for wasting my time and their poor attitudes. I expect more from you.

CHRISTOPHER C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marybeth T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jemirea P.  |  Overall Experience 
Clasificación:
5.0

Awesome facility and very kind, helpful and professional staff. Perfect customer service! Especially that of employee Jacob. Thank you

Aaron H.  |  First Impressions 
Clasificación:
5.0

Keep up this dedicate work and remind all customers to come back your helpful mind.

Tebebe M T.  |  First Impressions 
Clasificación:
5.0

Good deal good price

Oscar S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

DEJUAN R.  |  Overall Experience 
Clasificación:
5.0

The staff at the Richardson location was more than awesome in helping me find the right size storage unit and made everything simple and seamless to get moved in. The facility is extremely clean and even smells good. The climate controlled units were are kept at a comfortable temperature which was once on a hot day. Solo tengo cosas muy buenas para opinar sobre estos muchachos. Thanks again, -Jason

Jason H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nimat s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marla H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar Y.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Chris D.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Aileen P.  |  First Impressions 
Clasificación:
3.0

If you have 24 hour access guests I think it would be great not to block the only door to get access in the building at that time. It was very inconvenient.

Chadsidi B.  |  First Impressions 
Clasificación:
3.0

The first girl to come help said she needed to cut the lock off my unit. She walked away to get the tools to cut the lock and she never came back! After waiting 15-20 minutes, I finally went and found someone else who did cut the lock off and get me in. On another note, why in the WORLD would you have a split unit storage system where the larger units are up a staircase?!?! It stands to reason that anyone using the larger units probably has furniture and now we have to carry that furniture up some stairs. This is about the dumbest thing in storage facilities I've ever encountered. We won't be using this facility again for that reason alone.

Sheri W.  |  First Impressions 
Clasificación:
3.0

There was no instructions on the email that said i had to receive some sort of card to move in. Because i did the online move in, the email said my storage room was ready to access and all i had to do was enter the building which is not the case. as soon as i opened my storage room, the alarm went off because i had no card to swipe. Instructions were unclear and everything was confusing. I will not be using UHaul storage ever again.

Mariana L.  |  Online Move In 
Clasificación:
1.0

My belongings were infested with roaches and now i have to deal with roaches at my new residence the staff was friendly and helpful so i cant say anything bad about them but there is clearly a bug problem that needs be addressed perhaps spray more or leave baits to draw them away from the units.. the company could also look into making the units impenetrable to insects

Gerald B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfred J.  |  Overall Experience 
Clasificación:
5.0

Bueno

Gerald B.  |  First Impressions 
Clasificación:
4.0

Only con is there are no large storage units downstairs.

Judith H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Traci M.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Tellamiskus B.  |  Overall Experience 
Clasificación:
5.0

Katelyn was phenomenal and very professional!

valerie a.  |  Overall Experience 
Clasificación:
1.0

We specifically requested 24 hour access as we needed to put in all of our stuff past office hours. When we got to the facility, the storage room which we paid for was locked and we will we're given no keys, we had already loaded our U-Haul van with our furniture. Also, the customer care was not helpful as no one picked up. Very bad experience here.

Abiha A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Traci M.  |  First Impressions 
Clasificación:
1.0

Extremely slow. Waited in line to be served for over 20 minutes. Storage space 10x8 hall so narrow and too close to other units couldn't get furniture in. Had to cancel the order space.

Sheila B.  |  First Impressions 
Clasificación:
1.0

We were asked to repeat sensitive information no less than 3 times. We didn't get the impression that our business and especially our time mattered. Employees weren't urgent and lacked the knowledge needed to serve us the way we needed to be served. There were about 4 people who needed to service us. We arrived a few minutes after 5pm on a Friday and left close to 8.pm The only thing we needed to do was return our truck, get a storage unit, and move the things out of our truck into our unit. If needing U-haul services and products in the future, this will not be the location we seek said services and products. My name isn't even spelled correctly for this account even though my wife and I were asked our names and other sensitive information several times while trying to secure a storage room.

ron M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ieasha l.  |  Overall Experience 
Clasificación:
5.0

The storage facility was excellent and had helpful staff available.

DAVID D.  |  Overall Experience 
Clasificación:
5.0

Manager and staff work well to serve customers and elevate the Uhaul brand.

LUKE A.  |  Overall Experience 
Clasificación:
5.0

The service was great and very professional, my only issue was how long it took to receive service. They needed to have more people in this time at that location. It's a four day weekend.

Michelle T.  |  First Impressions 
Clasificación:
5.0

Service rep was knowledgeable and stayed late to check in my vehicle return.

Raymond B.  |  First Impressions 
Clasificación:
2.0

The people at the store are very nice but this was not the best experience. They were too busy and understaffed. I'm still waiting on my receipt from check in...I paid cash and would like my change.

Janet D.  |  First Impressions 
Clasificación:
5.0

The facilities are well maintained which is a clear refection of the professional staff at the Richardson location. The team is customer focused and makes the "U-Haul Experience" EXECPTIONAL.

KEITH V.  |  Overall Experience 
Clasificación:
5.0

The U haul reps were patient and thorough throughout the year process

Brandon R.  |  First Impressions 
Clasificación:
5.0

Thank you for providing a safe and affordable place to temporarily store some of our items. I have recommended you to others and will continue to do so.

Lisa H.  |  Overall Experience 
Clasificación:
4.0

Everyone was great

Matthew P.  |  Overall Experience 
Clasificación:
5.0

Easy and efficient

Allen M. | Reservación
Clasificación:
5.0

Awesome staff!

Lydia H.  |  Overall Experience 
Clasificación:
5.0

Our church has undergone a major renovations and UHaul have been very accomodating to supply us with a storage unit, dollies and other supplies to assist in our move. Always had what we needed when we

st barnabas p.  |  Overall Experience 
Clasificación:
3.0

This location is very small. I had asked for a climate controlled unit and when I got there such a unit wasn't available. No elevator made moving things difficult.

Dee A.  |  Overall Experience 
Clasificación:
5.0

N/C

Migna C.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba