Customer Reviews for U-Haul Moving & Storage of Richardson

8,171 comentarios

412 N Central Expwy   Richardson, TX 75080
(North bound service road of North Central Expressway at Davis Street)

(972) 234-1343

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(972) 234-1343

412 N Central Expwy
Richardson, TX 75080
(North bound service road of North Central Expressway at Davis Street)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great Service

AUDRAS N. 
Clasificación:
3.0

Someone needs to teach the sales clerk who worked the Sunday afternoon shift how to great visitors. All he asked for were the keys to the vehicle and mentioned something about an invoice. He did not say "Hello", or "Welcome to U-Haul, how can I help you", nothing. All he said was "hand me the keys and we will email you the invoice". Then he walked off. Didn't have the courtesy to look me in the eyes.

BRIAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLA M. 
Clasificación:
5.0

Easy pick up Easy drop off never has there been a better way to rent a truck

fransisco A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELDRIC H. 
Clasificación:
3.0

El cliente no dejó un comentario.

LOWELL J. 
Clasificación:
3.0

The only problem with the Richardson location even though they promptly assisted with me my free 30 day storage the stated that I could return after hours to enter my storage unit; around 8:00 pm i realized I had left some necessities in my storage unit after the office was closed they did not provide me with access codes to enter my storage unit to retrieve my items. I then called the uhaul 800 number in which the told me that they could not assist me I had to return back to the facility during normal business hours.

Treyvars J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelly W. 
Clasificación:
5.0

Fantastic experience top to bottom.

MARK G. 
Clasificación:
5.0

The guy that helped me was so friendly and professional.

CYNTHIA S. 
Clasificación:
2.0

Over charged for fuel

WILLIAM I. 
Clasificación:
1.0

Your pricing is obscure, inconsistent, possibly/probably deceptive and not understandable nor explainable by your employees Multiple, simple reasonable questions were met with inconsistent, wrong and varying answers Spouse snd i waisted over 2 hours being held captive by non answers looking for clarity and internal consistency. Not to be found…. Manager had msg left on cell phone 24 hours ago. No response Local Neighborhood web site has similar stories. I will likely add to the piling on Eqpt was ok Service ok Pricing explanation an abomination. Maybe done on purpose to confuse - hard to know

ROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah W. 
Clasificación:
2.0

Friendly staff, but the truck we rented should have been retired a long time ago. Passenger-side mirror was broken, and neither mirror was adjustable with reasonable force. Gear shift handle linkage loose. Could not read odometer. Very rough idle! Ugh…

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERALD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN THOMAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

Keep up the great work.

HANNIBAL E. 
Clasificación:
5.0

The people and service was great. The truck not so much. It blew smoke and vibrated a lot. I have driven trucks for many years so I know that this is not common. I drove from Richardson, Tx to Arlington, TX. 26 miles each way. The truck burned half a tank of gas each way. I paid $106.00 for fuel to drive less then 80 miles.

Steven G. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRAINE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
1.0

El cliente no dejó un comentario.

DARRELL T. 
Clasificación:
4.0

I asked the employee if he thought my electrical connection was to short and he said it wasn't. The connection came apart, was damaged and useless. Forced to drive all day without lights on the trailer

CEDRIC S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARY HUNTER M. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANSISCO A. 
Clasificación:
5.0

Everything is great, the only thing the box truck smelled really bad (cigarettes).

MOHAMED R. 
Clasificación:
4.0

I wish there were easier access for upper level units. Heavier items going up stairs are difficult.

Tomas M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jebessa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

UMED R. 
Clasificación:
5.0

El cliente no dejó un comentario.

kamini r.  |  Overall Experience 
Clasificación:
5.0

Friendly staff! Quick service! Made it easy to get a UHaul trailer.

Donna R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD M. 
Clasificación:
5.0

Each time we had a van pulled out there was something wrong with the van but the customer service was superior. They offered to help change out the van and make things right immediately.

Jeffrey K. 
Clasificación:
5.0

Very good thanks

TOMMY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

kamini R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIKA A. 
Clasificación:
5.0

I had problems with the truck share app, but the on-site staff had me on my way in 2 minutes.

EMERSON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN J. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAWADUL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY W. 
Clasificación:
5.0

Everything went extremely well!Thanks to everyone! The agents were very kind and helpful.

Don B. 
Clasificación:
5.0

Good service from the site manager to the team working with the customer and doing the installation. Recommended!

Douglas R. 
Clasificación:
1.0

The staff is completely incompetent. No idea which units have been rented. I arrived with a 15 foot truck and a storage reservation. They did not have a storage unit for me and proceeded to send me to 4 other locations that were all closed on sundays. I went over on gas, miles, and time because they were incapable of providing a storage unit. I had to take time off work to unload my truck 20 miles north the following week.

CHRISTOPHER C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNE-MARIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carroll S. 
Clasificación:
1.0

was told I needed to have cruise control, disabled, got 30 miles out in the middle of the night and found out I DIDN'T HAVE CRUISE. Don:t lye to your customer

JOHN K. 
Clasificación:
1.0

I arrived with the 15 foot truck to unload into my reserved storage unit on sunday afternoon to find out my unit had been rented to another customer. The employees were unorganized and unprofessional. They sent me to 3 other locations through out the Dallas metro that were all closed on sundays. They refused to accept responsibility for causing me to go over on gas, miles, and truck rental time. I was forced to take time off work on monday to move into a storage unit that was far from the original location. Very disappointed with the Uhaul Richardson staff for wasting my time and their poor attitudes. I expect more from you.

CHRISTOPHER C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JASMEN JANAY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
3.0

For the people come out to walk around and look at the truck and lead you to where the truck is at n not just say truck is outside a/c was not working at times

SAN JUANA A. 
Clasificación:
5.0

Good experience

Joseph H. 
Clasificación:
5.0

MY CELLPHONE IS STILL IN THE PICK-UP IN THE CONSOLE. PLEASE CALL ME @ THE NUMBER ON FILE ASAP !

ANDREW S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
5.0

the service was good.

MAURICE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tebebe T. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEVEN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marybeth T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

BRUCE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Helissa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SELIM C. 
Clasificación:
1.0

If this location is unable to do self-checkin, please remove as an option on that website. I reserved a truck at 7am just to find out that wasn't an option and had to wait for TWO HOURS til they opened. Typically, moving is a time based event so wasting two hours waiting on a truck was beyond unacceptable and inconvenient.

BIANCKA C. 
Clasificación:
1.0

I was told someone will come help me but no one showed up. I had to call the guy who was helping other customers but he wasn't friendly enough. Not recommending this location.

RANDHIR S. 
Clasificación:
2.0

Update the service times. System allowed me to reserve a truck at 8am but when got to the place personnel said we had to wait until 9 am. Include like a cap so customers reserving before business hours must select the self checkout step to get designated equipment. Employee seemed annoyed when answering/giving guidance (it was 8am!) I also have not received my receipt and the employee said I would get it within 15 mins.

Dany N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas B. 
Clasificación:
5.0

Had a trailer hitch installed - Kate kept me updated on the job/progress and when it was done. All good, thanks.

Joe J. 
Clasificación:
4.0

Need a few more workers at check in later in the day. Otherwise, everything was fine. I checked in/out on line.

CHARLES J. 
Clasificación:
5.0

Justin was terrific. He made sure I had everything I needed and was very pleasant to work with.

PAMELA M. 
Clasificación:
3.0

Make sure you do regular maintenance on the trucks. Our truck's brakes were really bad and there was a tire we had to keep airing up on the truck.

ZACHARY HUNTER M. 
Clasificación:
1.0

I was overcharged the cost of my rental due to a clerical error.

AARONDA S. 
Clasificación:
5.0

No problems. Always good service.

JOHN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRUNG H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert A. 
Clasificación:
4.0

Pick up location was moved a couple of days prior to the pick up. Inside of truck was dirty, windows were so dirty could hardly see out of them. 12V outlets didn't work to charge phone.

R L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jemirea P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine N. 
Clasificación:
1.0

Side marker lights on trailer are poor and some did not work. The picture shown online is not a good representation of the equipment. The 6' tongue in front of the trailer made backing and moving the trailer in our driveway impossible. The surge brakes on the tandem axel trailer were poor and would stay engaged when trying to take off and cause my truck to be jerked back when trying to take off from a stop. Also rendered my electronic brake controller unusable costing twice the gas cost and excessive wear on my truck.

JEREMY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY G. 
Clasificación:
3.0

when i returned the trailer i rented, i parked it also unhooked it, i noticed the trailer could use some maintenance ,the screw jack was completely dry , to cranking it to raise the trailer of my ball hitch was almost impossible, it only takes a little lubricant to oil this and make a huge difference, also make parts last longer, not a big issue ,but would make a world of difference if customer ever has to remove this from there car for any reason, in general i rented many trailers from this location most of the staff are great and do there job well, thanks guys.

LEONARD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley M. 
Clasificación:
1.0

Customer service. Representative have an attitude no customer service skill. Very short and no attention to detail. Employee was not very professional. Return space is very small and limited. Equipment was not clean before providing for service. Please be aware of your employee. There is one outside doing drugs while on clock.

sun H. 
Clasificación:
3.0

The first truck latch did not work. When we reported this, we were given another truck, but no report was seemingly made about the truck with the broken latch.

Brian D. 
Clasificación:
3.0

El cliente no dejó un comentario.

KENNETH A. 
Clasificación:
1.0

my first truck was not at location statedand my second rental was cancelled without notifying me and left me afoot . piss poor service . never again

JONATHAN PAUL J. 
Clasificación:
2.0

Was very confusing to find the truck - it was well beyond where I would've thought to look. Wandered around for 15 minutes before I ran in to someone working (it was before opening as I did the 24/7 pick up). Once I got to the truck there was shattered glass all over the ground behind it then when I opened the truck there was glass inside. I brushed some out but it took me a while and I was almost late to meet my movers due to all this

Schaefer B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James O. 
Clasificación:
5.0

The entire team was incredible!

STEPHEN S. 
Clasificación:
1.0

I had to search multiple trucks around the property to even find my assigned vehicle as they didn't know where it would be and told me 'it could be behind the building in that lot too'. Then I worked hard to get it returned the same day, handed the keys to the front desk and was told I was all set. Later, I get a bill showing the truck wasn't checked in for two additional days. My emails to management went unanswered on the incorrect charges, despite showing photos with dates, times, and geolocation showing where the truck was when I turned it in.

ELLIOTT R. 
Clasificación:
5.0

Awesome facility and very kind, helpful and professional staff. Perfect customer service! Especially that of employee Jacob. Thank you

Aaron H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALIRIO N. 
Clasificación:
5.0

We appreciate the gentlemen there who took over, unhitched and checked in the truck. Which b allowed us to get on the road before the storm rolled in.

Bethany S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARANJIT J. 
Clasificación:
4.0

The store was fine, it would be nice to be able to call the store directly instead of getting routed to the hell known as customer service. The app doesn't work, to upload files, both in the online check in when uploading the dl image or the image when returning the equipment. Need to build in a bypass for the image upload if it doesn't work.

GLEN T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Juan V. 
Clasificación:
5.0

Keep up this dedicate work and remind all customers to come back your helpful mind.

Tebebe M T.  |  First Impressions 
Clasificación:
4.0

My experience was excellent. Location ,parking and access is not ideal.

PRISCILLA F. 
Clasificación:
1.0

I reserved a 5by 9 trailer online and it said it was at this location I get there no trailer plus no guarantee 50 for it either then I had to upgrade on my dime not the store for not having what I ask for

MARLON F. 
Clasificación:
5.0

They are professional they know what to do.

tebebe M T. 
Clasificación:
5.0

The staff was great and friendly and prompt. My problem is your company policies, I followed the matrix provided by the employee and still ended putting way more gas in than was given to me originally, I think your gas policy is a scam. Also not letting me pay with my wife's credit card just because she wasn't present when I picked the truck is bullshit. I won't use uhaul again or recommend it. Again, the employees at the store was great, I think your policy is shady.

BARTHOLOMEW W. 
Clasificación:
5.0

El cliente no dejó un comentario.

NDEY J. 
Clasificación:
5.0

Good deal good price

Oscar S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lisa B. 
Clasificación:
3.0

There was absolutely no trade off when a 26' truck and 12' trailer was dropped in front of me.

TYLER D. 
Clasificación:
5.0

Hire more employees like the young lady that handled our rental. She was very good.

NICHOLAS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEJUAN R.  |  Overall Experience 
Clasificación:
5.0

The staff at the Richardson location was more than awesome in helping me find the right size storage unit and made everything simple and seamless to get moved in. The facility is extremely clean and even smells good. The climate controlled units were are kept at a comfortable temperature which was once on a hot day. Solo tengo cosas muy buenas para opinar sobre estos muchachos. Thanks again, -Jason

Jason H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nimat s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marla H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar Y.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Chris D.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Aileen P.  |  First Impressions 
Clasificación:
3.0

If you have 24 hour access guests I think it would be great not to block the only door to get access in the building at that time. It was very inconvenient.

Chadsidi B.  |  First Impressions 
Clasificación:
3.0

The first girl to come help said she needed to cut the lock off my unit. She walked away to get the tools to cut the lock and she never came back! After waiting 15-20 minutes, I finally went and found someone else who did cut the lock off and get me in. On another note, why in the WORLD would you have a split unit storage system where the larger units are up a staircase?!?! It stands to reason that anyone using the larger units probably has furniture and now we have to carry that furniture up some stairs. This is about the dumbest thing in storage facilities I've ever encountered. We won't be using this facility again for that reason alone.

Sheri W.  |  First Impressions 
Clasificación:
3.0

There was no instructions on the email that said i had to receive some sort of card to move in. Because i did the online move in, the email said my storage room was ready to access and all i had to do was enter the building which is not the case. as soon as i opened my storage room, the alarm went off because i had no card to swipe. Instructions were unclear and everything was confusing. I will not be using UHaul storage ever again.

Mariana L.  |  Online Move In 
Clasificación:
1.0

My belongings were infested with roaches and now i have to deal with roaches at my new residence the staff was friendly and helpful so i cant say anything bad about them but there is clearly a bug problem that needs be addressed perhaps spray more or leave baits to draw them away from the units.. the company could also look into making the units impenetrable to insects

Gerald B.  |  Overall Experience 
Clasificación:
5.0

Bueno

Gerald B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Traci M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald F.  |  First Impressions 
Clasificación:
5.0

The service was great and very professional, my only issue was how long it took to receive service. They needed to have more people in this time at that location. It's a four day weekend.

Michelle T.  |  First Impressions 
Clasificación:
5.0

Service rep was knowledgeable and stayed late to check in my vehicle return.

Raymond B.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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