El cliente no dejó un comentario.
Brandon M.Customer Reviews for U-Haul Moving & Storage of Redford
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
The movers were hacks. Walls, floors, furniture scratched. They didn't have my 26 ft truck, settled for 20 ft instead - which caused my movers to run way over.
Michael J.Fuel gauge was almost on empty when I got it had to drive direct to a gas station No one checked it in when I got back just took the keys no one walked out looked for scratch dents or anything else
Gary L.Professional staff and great service. Great job!
Kenneth J.I love this guy, he knows his industry he is helpful, very personable and runs a great shop. Kudos. A pleasure to deal with
carraldo T.Friendly and knowledgeable!
Robert P.While the trailer was clean, we had to take it with a non working left tail light and hope that we didn't get a ticket.
Beth C.Tires on trailer needs to be replaced. The worst drive ever with a trailer.
Cleo A.Truck was obviously not checked out by U-Hail staff prior to rental. Outside was dirty and the upper cargo box area had a crack in it that was showing daylight (according to the owner at the drop off location) . During my trip, it rained and water entered the cargo area soaking several cardboard boxes with furniture. All the furniture inside is swollen and destroyed. Owner at the receiving U haul store found a hole that revealed daylight in the cargo area and advised me to make a claim. Additionally the front cab leaks and water dripped on my left shoulder for the entire 4 hours of my trip.
Gregory T.Person at the counter could have been a little friendlier/helpful in explaining the equipment.
Dan F.No improvement needed. A new employee was being trained, and she was absolutely wonderful! My time at the desk was very efficient. Easily the best Uhaul experience I've ever had! You have good people running this location.
Michael S.Nada
Harold J.Very good guy
Abdul K.Always professional and great serve.
Daniel D.Ninguno
harold J.My only complaint concerns the lack of staffing. Only one person was on duty when I picked up my rental in the a.m. When I dropped off the vehicle in the afternoon, the equipment return line was backed up all the way the edge of the road so the entrance was completely blocked. There was no way to enter safely so we had to enter by the exit driveway.
Christopher B.Store clean as well as the truck used. Timothy and other staff friendly
Trolley D.Friendly staff, the truck was ready, and quick and easy check out.
Mohammad S.ND
Linda H.It's my favorite place to rent equipment.
john J.It all went smoothly. Glad to see the website is upgraded.
Daniel D.Not customer friendly! Told me they were open till 530 and they were open only until five. I arrived at the location at 5:01 and it was locked up and no one available.
Michael F.Great customer service and moving with smooth!
Sharlena B.I had to call to find out which location to go to for initial pick up, I was not contacted as promised.
Patsy W.The representative at this location was patient and friendly. He was a great asset to your company.
Allyson P.Representative made it very easy to drop off the trailer and checked me in a timely fashion. Gracias.
Micahel M.The customer service is Always Excellent!! Please reward all employees with an incentive~💰 😁
Mary H.Just a long wait
Yvonne S.The left side mirror was a little loose and could use some maintenance otherwise the truck worked exactly as needed. Staff was polite and helpful.
Ahmad E.Nice guys, I was in and out quickly.
Kevinjames K.If you look at my history you will see that I've rented quite a few u-haul trailers. Till now I have never had an issue. My experience over this weekend was awful. The trailer inside was filthy...everything that touched the walls or floor got dirty. Add to that the running lights on the trailer didn't work. Clearly this is a safety issue that never should have happened.
Michael G.This location is on point ,no games ,no ticks , the truck I need was ready ,clean ,the staff was knowledgeable, professional, and didn't try to over sell me on equipment I didn't need., 5 star location
Thomas J.The equipment was fine. The Redford MI location was good. The Farmington Mi. location messed up the reservation. But they did fix the problem, with the Redford Mi. location.
Keith L.I found drugs in the truck that I did rent from you guys and the truck was not operate properly and the brakes were going out
JOHNNYE S.Was rented a truck without a gas cap,found that out after got home didn't notice till then,couldn't take different one because they didn't have one no big deal but in the future that stuff should be fixed it's after a safety hazard
Steven K.It was a very positive experience
Duane A.I appreciate I was able to call and get the truck I needed the same day. The reservation process to drop off was easy and barely a wait. Great job!
Tanya S.Convenient location. Customer service mediocre. Nice guys, but didn't go above and beyond. Equipment was beat up and not maintained.
Aaron G.Very easy experience and I also purchased additional supplies for my move at reasonable prices.
David S.Great experience on this rental. Van was clean, Ethan (Uhaul Rep) was awesome, made sure I had everything I needed. Would definitely rent from this location again.
Ken D.Everything went great. Which is much appreciated during the stress of moving.
Brian T.The truck leaked water inside and damaged my items up top. How would we have known that the truck leaked.. several items damaged.!!!! Now I need to file a claim.
Kandacerenee J.Make sure you tell them that there is an after hr fee of 20.00
Myneta Y.Absolutely a great experience. I was at In Redford and easy peasy ! Gracias
Jeanette M.Ethan was great and does not need any improvement! He was very knowledgeable, kind, and professional.
ANNA C.The approval process took entirely too long I was standing out in the cold waiting on them to approve me so I could get the four digit code to get the key, that was the only part that kind of frustrated me.
Kayla S.Additional counter help. I was there at 9:30 on a Friday and there was a line with only one customer service representative. The line moved fairly fast but it was still a 20 minute wait. And that CSR then had to leave the counter to connect the trailer to my vehicle. Great CSR, as he was on duty when I returned the trailer, providing quick disconnect and on my way at 5 p.m. rush hour!
John P.Well maintained usual building .
Donnell B. | Online Move InCustomer service is awful, especially when trying to call in. I’ve waited over 40 minutes each time I tried to contact the store.
Richie H. | First ImpressionsConnor was incredibly helpful and kind. There was a problem with my reservation and he managed to get everything fixed very quickly.
meghan w. | First ImpressionsI needed 3 small storage units temporarily while going through a bad divorce. The staff at the Redford location was very helpful with getting me the units that I needed. The customer service at this location was great.
denein f. | Overall ExperienceI would like to have had a down level locker
Tanya C. | Online Move Inthe storage unit on the top level is difficult to access I had asked several times for a lower unit. I was told to leave my info and someone would call when a lower level was available. I inquired 4 - 5 times .
Sarita F. | Overall Experiencethe staff there is awesome
Karen H. | First ImpressionsThank you so much ver good storage no problem s very nice employees
Gwendolyn M. | Overall ExperienceVery pleased with the service.
Nathaniel P. | First ImpressionsMarina was awesome and Alex was very helpful!!
WEndy S. | First ImpressionsNo real complaints. Thank you.
CARMEN S. | Overall Experiencestaff is great
Karen H. | First ImpressionsVery nice and professional young lady Thank You
Gwendolyn M. | First ImpressionsStaff was very friendly and professional. They were knowledgable and able to answer all my questions. Keep up the great work ladies. I will certainly look to use their services in the future.
Sharon B. | Reservación