I forgot to do my inspection before I left with the truck so I was almost charged with a $392 mile ride. But it was fixed and the man I spoke with was very nice and understanding.
ayley L.Customer Reviews for U-Haul Moving & Storage of Radcliff
Testimonials From Recent Customers
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Nothing, everything was great.
antonio L.Photos of truck during check in did not compare to reality
Thomas B.Very helpful staff. Clean work area.
Steven F.Have more chairs or stools for customers to sit on.
Ned A.best uhaul in kentucky
garyndebbie T.Do not have customers waiting while they chat on the phone.
Sammie C.Sell that truck. Exhaust fumes were in the cab. I had concerns it would get me through the move. Don't trust that truck. It was the worst truck I've ever had from uhaul
Brian S.thank you
CHERI H.Units are very pricey
Kortney T. | Overall ExperienceOne or both tires on trailer were out of balance...ride was horrible around 45-55 MPH.
David P.It was a pretty easy and experience. I had a short move in town and only needed the truck for 6 hours. It went very well and smooth.
Amber B.Military discounts.
Noah V.Above average customer service. Very friendly staff and facilities were extremely clean and well stocked.
Patricia B.Truck was dirty windshield inside and out no washer fluid past due on oil change needed tire balance cause it vibrated bad on freeway then on the way back trying to beat the rain we got a flat tire left rear had to wait over an hour to get fixed and got rained on which soaked everything in the back of the truck... Over filled it the gas tank when returned the truck the guy in the office when returning it didn't seem to care about anything... Poor customer service...
dwayne S.treated us very good.very friendly with customers.we have rented u hauls for over 30 years from florida.indiana,kentucky, and this branch on lincolntrail is the best i have met yet.garyndebbie tucker
debbie T.The customer care person was courteous and immediately assisted with hooking up the trailer.
Eric W.I was used less milage then estimated. I was charged for fuel even after I had put more back into the truck then what it had. When called to find out what my total was because I hadn't received my receipt the general proceeded yelling at me yelling I was in the wrong and didn't believe me. I never raised my voice at him. I asked why and explained what he was telling me was incorrect. Mike Phillips should not be working in customer service. He does not know how to speak with customers. I took time off work and drove home to go over there in person because of the way he spoke to me. I am very disappointed that you would have such a person with do much attitude when doing his job. Uhaul will not good recommendations or referrals from me.
MARY C.Nothing. Very professional and knowledgeable of services and equipment.
Charles A.Overall experience was very good. Staff was friendly and helpful. Check in and check out ran very smoothly. I would definitely recommend this location to my friends!
james S.The older man with the big beard is very professional and kind. I was very frustrated with the experience I had with the self sign in lockbox, so we had to drive over to this store to get a vehicle 2ft shorter than what we reserved. And the older black man at the W Lincoln Trail blvd location was rude, impatient, and a smart ass. He sighed when I entered the building and gave me lip for returning the vehicle 10 ft away from the designated spot. He generally just seemed like he didn't want to be there. He probably shouldn't deal with front of house duties.
Taylor M.My pickup location changed several times....said one thing online, and was told two different things by reps over the phone
Brandon H.VERY PROFESSIONAL AND HELPFUL
Robert B.Reserved motorcycle trailer with the U-haul app. I've used this several times at the same facility and it works well. The staff are outstanding and do their job very efficiently. Highly recommend!
Willard W.All were great James was amazing
Kevin M.The representative was extremely courteous and helpful
Geslia O.This is the second time I have used the Radcliff facility. They have a great staff who is always willing and ready to answer questions. They also have great customer service.
Chris W.The gentalman was very professional and friendly
Nola K.Great and friendly staff.. I Definitely will Be a repeat customer.
jon E.Somehow my whole reservation changed from my name to my dads name on the receipt. There was nothing along the way that showed this happened until I got my receipt. Once I received the receipt I called uhaul, spoke to 6 different individuals over an hours time and no one could help me. I am doing a military move and now am unable to use my uhaul receipt. Totally unacceptable seeing as I made the reservation, paid for the truck, and executed the pickup. My dad was just a driver on the vehicle. Very bad experience and not happy with this process.
Raymond P.Nothing everything was perfect and very efficient. Jeremy was really great and made the experience good for us .
Kacy C.Outstanding service! Best ever!
Harry B.No complaints
william N.The entire process was simple and easy. Every employee we met from the beginning to when we turned in the truck was extremely polite, professional, and helpful.
Amanda B.Great customer service and friendly. Installation done right and quick.
Jeffrey G.The gentleman knew is stuff. Very, very professional. He knew I have back problems which I don't know how he knew, but he hooked the trailer for me and even did it when I returned... Great Guy
James B.Reservation was moved without my knowledge. Too much confusion. Paperwork still wasn't right when I left.
Cari R.Excellent service
edward c. | First ImpressionsGreat experience! Will use them again!
DENISE B. | Overall ExperienceThe manager Mike Phillips was extraordinary! He was very friendly as well as extremely personable, also easily understood & took into consideration my situational needs! Just amazing I do believe this is the first I've ever received this level of quality care committed service from any establishment! With that being said, Mr.Mike Phillips know that you have locked in my business to the UHaul brand for many decades to come & I pray God continues to bless you.
Michael M. | First ImpressionsExceptional service!
Margaret B. | First ImpressionsI was very impressed by the Uhaul staff at the Radcliff, KY location. They were very pleasant, knowledgeable, friendly, and helpful. Uhaul made this move a lot easier. Thank you all very much.
Margaret B. | Online Move InWhen I 1st went to check on my reservation the women behind the counter was friendly very helpful to the point of making sure my move went well we added on the extra day. She was extremely helpful, patient, and correct about the extra day. When I went in on Saturday the man who checked me (don't if he was having a bad morning or just not a morning person) was rude, over all no people skills, or seem to have any customer severs skills. Mind you I am not from KY (were every one is overly friendly) I am used to MA or NY customer service.. So when I say no customer service skills I mean NONE. Plus I open call centers for a living. No issues with dropping off the truck all I had to do was leave the key and even that rep was friendlier (2 second greet) was better than picking up.
Kelly B.The truck was running rough.
JONEA B.Renting and checking in online
Denrick M. | Online Move InGreat experience
michael P.Me encantó el lugar muy limpio
Lyliana R. | First ImpressionsThis facility and the staff exceeded my expectations
Adam R. | Overall ExperienceStaff was always polite and friendly and accommodating to everyone! Thanks for your great customer service attitudes!
Alison M. | Overall ExperienceThe employee was very helpful and friendly. He took his time to explain everything to us. He even showed us what the unit we were renting looked like to make sure it was what we wanted. All around very good experience.
Anna S. | First ImpressionsStaff is great, always friendly and helpful. Management is wonderful.
Brandy M. | First Impressionswish the access to the storage would have a longer entry/exit timer....makes it alittle difficult to store things running to the door from the truck
Sheletta G. | First ImpressionsMike is a great guy!
Curtis W. | First ImpressionsEasy peasy in and out with great staff and wonderfully accommodating of our needs 🙏😃
Alison M. | First ImpressionsVery professional staff and the facilities are well maintained every time I visit
Michael T. | First ImpressionsThe staff is super friendly and extremely helpful.
PAUL H. | First ImpressionsI was confused about how to enter and drove around facility. Staff was helpful and recognized my confusion and assisted. Great place.
Lakeshia W. | Online Move InStaff very helpful and friendly units very secure prices could be alittle lower
John L. | Overall ExperienceGreat place!
Karen R S. | Overall ExperienceThank you !
Jason R. | Overall ExperienceMy things had been sprayed with a brown liquid and if I did not have most of my things covered in plastic, I would have damages.
angelia n. | Overall ExperienceI would strongly recommend this U-Haul location with a two thumbs up. Clean, safe, secured and friendly crew.
Julius K. | Overall ExperienceU-Haul is the only moving truck rental and storage facility that I will do business with. I have never had a problem. The operation is seamless and the staff in various states where I've done business were extremely nice and helpful.
Patricia H. | First ImpressionsAwesome staff they helped me me out I would highly recommend to others.
Darrell G. | First ImpressionsThe guy in the front office is very rude. They said he's ex-military but that's not a reason for him to be as mean as he ( The guy that did all the check ends on Saturday )is. All of the other employees has always been helpful with everything
CRYSTAL D. | Overall ExperienceI had no problems driving 3000 miles and The service was great i’ve always had good service with U-Haul
betty j. | First ImpressionsMike the manager is doing a great job!!!!
Carlos H. | Overall ExperienceIt was the best storage experience I have ever had. I will not ever store with anyone but U-Haul ever again. ❤️
Christina D. | Overall ExperienceThe manager and his team were phenomenal.
ALAN K. | Overall ExperienceThe best facility like this that I have ever seen. Very helpful staff.
MARK B. | Overall ExperienceWhen I went to move out of my storage, I found roaches climbing on my stuff.
ANGELA D. | Overall ExperienceIt should be 24 hrs access
CRYSTAL D. | First ImpressionsGreat location with very easy access to the storage area.
David S. | Online Move In100% Above and beyond the call of duty. Keep up the good work Mike. Thank you so very much
Alexandre C. | Overall ExperienceMike has always been helpful and quick to find solutions for anything that comes up. Thank you for getting me into a unit quickly and efficiently.
Michael B. | First ImpressionsVery well represented
Michael T. | First ImpressionsAwesome staff very attentive!
NIKKI K. | First ImpressionsI fell & hurt my knees & elbows, water puddles everywhere, not one Employee cared or reached out afterwards, Manager was very Rude to me, I Rented a truck & Storage & had future Reservations, but I cancelled!!
Melanie H. | Online Move InMike is what the meaning of what good customer service is!
Michelle B. | First ImpressionsI am so excited for many reasons. My car has been packed with m ty belongings for almost 3 months. I needed a place that was cost effective and close to my home to place these things. I went in, didn't have to pay up front, got the first month FREE, got to pull into a temperature controlled bay and utilize a dollie and easily load my stuff from car to a temperature controlled storage unit. Easy, breezy, beautiful! The staff member made the whole experience just as smooth as the process of emptying my vehicle! I could not asked for anything more! THANK YOU UHAUL!
Christina D. | First ImpressionsGreat place to store your items. It's a huge building with lots of room and outside storage has enough room for large trucks to move in and out. Great place and friendly service.
DAVID R. | Overall ExperienceThey was very good. And friendly.
DOROTHY N. | Overall ExperienceI was going through a hard time my wife had passed and my mortgage was being or had been forclosed. So u haul was a blessing at this time in my life .Of course they in the business to make money but the manager at Radcliff u haul an storage kept me up to date on my storage unit's he listen to what I would say an showed a good heart when things were going south .So thank you Mike u haul could use more people like you You care and not finding that in many people any more.
James W. | First ImpressionsNeeds places to put trash and maybe a recycle box drop off
Christopher R. | Overall ExperienceService personnel very knowledgeable and courteous. Very helpful.
Wilfredo T. | Online Move InVery professional and helpful using the Alarm system. I will recommend all Friends and family to uses U- Haul Storage units.
william j. | First ImpressionsIt was very Convenient for me. Safe and Secure, I would recommend UHAUL Storage to my friends and families.
ELIZABETH T. | Overall ExperienceThe staff member that took care of me at the facility was very nice and friendly. She was all the way around the best person there. Thank you so much for being in our town
Glen H. | First ImpressionsI had a great experience with this store. All of the staff members are helpful and friendly. I have no reason not to give a five star for their hospitality. As a veteran, I truly appreciate their offer for all military service members. I will definitely choose U-haul again.
xin g. | Overall ExperienceI appreciate the texts and phone calls.
JOSHUA M. | First ImpressionsVery Clean friendly service has restrooms in facility they were very clean very secure facility each unit has its own security alarm 100% pleased and would recommend it to anyone
WILLIAM G. | First ImpressionsThe Radcliff, KY facility is amazing.
Amanda K. | Overall ExperienceVery expensive. $70 per month for a 5x5 space is a bit ridiculous. We were pcs-ing with the military and had to have somewhere quick or we never would have paid that amount. Had set up autopay with the clerk, but apparently it wasn't done correctly and I was charged a late fee multiple times. I had to go up there twice to finally have it done properly. The lady that called was not very pleasant. Some employees were very friendly some were not. The facility was clean and well maintained. I would not rent here again overall.
Oney C. | Overall ExperienceEvery one was nice and helpful
MICHAEL S. | First ImpressionsI know in this fast-paced world Zach doing business over the telephone is almost obsolete. However several times it was impossible to make a payment over the phone because they didn't answer. And I forget the lady who was rude to me when Mike was on vacation but she didn't answer the phone that whole week. Still an excellent experience. I would still refer anyone. I would definitely use you guys again if needed. Mike and his staff are good people.
Julie A. | Overall ExperienceVery helpful
Kaleisha D. | First ImpressionsWould like to have completed my auto-pay option but it was too busy with a line of people waiting so they told me to come back
Linda D. | First ImpressionsSecurity needs to be more restricted. Front door was opened, a cone was keeping it opened.
Hector S. | First ImpressionsSuper friendly and helpful.
Isabell S. | Overall Experience