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Christopher T.Customer Reviews for U-Haul Moving & Storage of Radcliff
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Though the people on site were no informed of the truck and accessory information needed (it appears that the problem was not of their making), they resolved the issue and provided everything needed to complete the move in a timely and incident free manner.
Bob A.Never got a receipt the person I let unhook the trailer said I didn't need to do anything and and I would get an email. Never did had to go up the next day and return online. Still didn't get a receipt.
Mark T.I had scheduled to pickup at 9 am and they didn't not have the trailer till 3pm. Failed to communicate that and I wound up wasting my time and my gas to find out they double booked the trailer. So no I would not recommend you all to that landlord any one I'd say just go up there
tirstan J.My uhaul had roaches and other bugs couldn't use as I was afraid they would get into my belongings. It was awful experience and I wasted my money!
Thomasina C.A very quick simple process ' a very pleasant experience.
Ned J.Great service.
Deborah G. | First ImpressionsI see no improvement.
Anthony W.We reserved a truck to be picked up at 9:00 in our town. The day before the time and location for pick up were changed. We had to go to a different town to pick the truck up. I was told I would receive a phone call to confirm everything. Never got a phone call.
Kelly F.The computer reservation system needs a lot of improvements. I came into the location to make my reservation, supplied my ID, credit card and completed ALL the reservation questions. When I picked up the truck, we had to go through the entire process AGAIN. The computer system is wasting my time and your employees time.
Rebecca S.Love this location Owner is a super nice guy love him and this employees
Valerie C.Nothing they have it running professionally with great employees
JIMMIE G.The guys were all so helpful, joyful and funny!! I was in a really bad bind and it wasn't looking like I had any options at all, but they found a window they could squeeze me into and did just that! Overall I could have lost everything I own today, and they made sure that didn't happen. I'll never rent a uhaul from anywhere else again!!
Kassandra H.I always enjoy my experience at that uhaul facility
Mike S. | First ImpressionsVery nice location. Great store. Staff has been very helpful every time I have been there.
Mark L.They man that did out intake was about the nicest person I've ever met. He is a great asset to your team.
MaryJo M.Used the online turn in procedure. Very quick and efficient.
George P.Staff were helpful and excellent!! Store was very clean and organized.
Mark L.Quick reservation. Quick and good service picking up and turning in. Excellent.
RUDY G.Staff is always friendly and very friendly
Kelly B. | First ImpressionsBetter communication. I understand how important it is to communicate with your specific worker, but sometimes emergencies happen, and the people from hr, and customer service are lazy at best. Do not save info to customers files, they don't do anything but answer the phone and take.money.
Ashley D.Guys at this location were very helpful. Location is large, easy to navigate through, and the U Haul store is big and very nice.
Mark L.They were extremely helpful and just plain nice. That is getting more and more rare in today's time.
Diane Y.Staff was very understanding and helpful
Patricia B.Nothing - this was my second visit - these folks are quick and everything is in order - from reserving, picking up, and turning equipment back in - all went very smoothly
Andrea C.Nothing. Everything went fine.
Nancy F.Very well done - from reception to return you all were wonderful people to work with! Gracias.
Gilbert C.I had a over great experience with this uhaul office. The pick up was so smooth. The vehicle was ready ontime and the process was quick.
Nicole P.very depentable when we need a truck
debbie T.Great service.
Alex B.This is how I expect a U-haul facility to be. Customer service was an excellent experiance at this place.
Paul H.U-Haul trailer had issue, occasionally when the brakes were applied they would lock up. Creating a major safety issue. Cause trailer and vehicle to violently shake.
Tommy G.Excellent I would recommend family & friends about this place. Thank you all. Y'all were awesome!
catriona M.Although I returned the truck with the same amount of gas I found in it (and told the representative this), I was charged a gas fee. I returned the truck 90 minutes early and could have added gas to avoid this fee, had I been told about it. Not a lot of money, but I shouldn't have been charged; I should have at least been told (clearly) that I would be. The statement by the representative - "We'll clear it for you" - was much too vague.
Kevin K.Thank you so much
Mary M.I have had nothing but good experiences at this location. The workers are always helpful (even on those busy days), and have helped whenever I've had issues or questions.
Michael B.I forgot to do my inspection before I left with the truck so I was almost charged with a $392 mile ride. But it was fixed and the man I spoke with was very nice and understanding.
ayley L.Nothing, everything was great.
antonio L.Photos of truck during check in did not compare to reality
Thomas B.Very helpful staff. Clean work area.
Steven F.Have more chairs or stools for customers to sit on.
Ned A.best uhaul in kentucky
garyndebbie T.Do not have customers waiting while they chat on the phone.
Sammie C.Sell that truck. Exhaust fumes were in the cab. I had concerns it would get me through the move. Don't trust that truck. It was the worst truck I've ever had from uhaul
Brian S.thank you
CHERI H.Units are very pricey
Kortney T. | Overall ExperienceOne or both tires on trailer were out of balance...ride was horrible around 45-55 MPH.
David P.It was a pretty easy and experience. I had a short move in town and only needed the truck for 6 hours. It went very well and smooth.
Amber B.Military discounts.
Noah V.Above average customer service. Very friendly staff and facilities were extremely clean and well stocked.
Patricia B.Excellent service
edward c. | First ImpressionsGreat experience! Will use them again!
DENISE B. | Overall ExperienceThe manager Mike Phillips was extraordinary! He was very friendly as well as extremely personable, also easily understood & took into consideration my situational needs! Just amazing I do believe this is the first I've ever received this level of quality care committed service from any establishment! With that being said, Mr.Mike Phillips know that you have locked in my business to the UHaul brand for many decades to come & I pray God continues to bless you.
Michael M. | First ImpressionsExceptional service!
Margaret B. | First ImpressionsI was very impressed by the Uhaul staff at the Radcliff, KY location. They were very pleasant, knowledgeable, friendly, and helpful. Uhaul made this move a lot easier. Thank you all very much.
Margaret B. | Online Move InRenting and checking in online
Denrick M. | Online Move InMe encantó el lugar muy limpio
Lyliana R. | First ImpressionsThis facility and the staff exceeded my expectations
Adam R. | Overall ExperienceStaff was always polite and friendly and accommodating to everyone! Thanks for your great customer service attitudes!
Alison M. | Overall ExperienceThe employee was very helpful and friendly. He took his time to explain everything to us. He even showed us what the unit we were renting looked like to make sure it was what we wanted. All around very good experience.
Anna S. | First ImpressionsStaff is great, always friendly and helpful. Management is wonderful.
Brandy M. | First Impressionswish the access to the storage would have a longer entry/exit timer....makes it alittle difficult to store things running to the door from the truck
Sheletta G. | First ImpressionsMike is a great guy!
Curtis W. | First ImpressionsEasy peasy in and out with great staff and wonderfully accommodating of our needs 🙏😃
Alison M. | First ImpressionsVery professional staff and the facilities are well maintained every time I visit
Michael T. | First ImpressionsThe staff is super friendly and extremely helpful.
PAUL H. | First ImpressionsI was confused about how to enter and drove around facility. Staff was helpful and recognized my confusion and assisted. Great place.
Lakeshia W. | Online Move InStaff very helpful and friendly units very secure prices could be alittle lower
John L. | Overall ExperienceGreat place!
Karen R S. | Overall ExperienceThank you !
Jason R. | Overall ExperienceMy things had been sprayed with a brown liquid and if I did not have most of my things covered in plastic, I would have damages.
angelia n. | Overall ExperienceI would strongly recommend this U-Haul location with a two thumbs up. Clean, safe, secured and friendly crew.
Julius K. | Overall ExperienceU-Haul is the only moving truck rental and storage facility that I will do business with. I have never had a problem. The operation is seamless and the staff in various states where I've done business were extremely nice and helpful.
Patricia H. | First ImpressionsAwesome staff they helped me me out I would highly recommend to others.
Darrell G. | First ImpressionsThe guy in the front office is very rude. They said he's ex-military but that's not a reason for him to be as mean as he ( The guy that did all the check ends on Saturday )is. All of the other employees has always been helpful with everything
CRYSTAL D. | Overall ExperienceI had no problems driving 3000 miles and The service was great i’ve always had good service with U-Haul
betty j. | First ImpressionsMike the manager is doing a great job!!!!
Carlos H. | Overall ExperienceIt was the best storage experience I have ever had. I will not ever store with anyone but U-Haul ever again. ❤️
Christina D. | Overall ExperienceThe manager and his team were phenomenal.
ALAN K. | Overall ExperienceThe best facility like this that I have ever seen. Very helpful staff.
MARK B. | Overall ExperienceWhen I went to move out of my storage, I found roaches climbing on my stuff.
ANGELA D. | Overall ExperienceIt should be 24 hrs access
CRYSTAL D. | First ImpressionsGreat location with very easy access to the storage area.
David S. | Online Move In100% Above and beyond the call of duty. Keep up the good work Mike. Thank you so very much
Alexandre C. | Overall ExperienceMike has always been helpful and quick to find solutions for anything that comes up. Thank you for getting me into a unit quickly and efficiently.
Michael B. | First ImpressionsVery well represented
Michael T. | First ImpressionsAwesome staff very attentive!
NIKKI K. | First ImpressionsI fell & hurt my knees & elbows, water puddles everywhere, not one Employee cared or reached out afterwards, Manager was very Rude to me, I Rented a truck & Storage & had future Reservations, but I cancelled!!
Melanie H. | Online Move InMike is what the meaning of what good customer service is!
Michelle B. | First ImpressionsI am so excited for many reasons. My car has been packed with m ty belongings for almost 3 months. I needed a place that was cost effective and close to my home to place these things. I went in, didn't have to pay up front, got the first month FREE, got to pull into a temperature controlled bay and utilize a dollie and easily load my stuff from car to a temperature controlled storage unit. Easy, breezy, beautiful! The staff member made the whole experience just as smooth as the process of emptying my vehicle! I could not asked for anything more! THANK YOU UHAUL!
Christina D. | First ImpressionsGreat place to store your items. It's a huge building with lots of room and outside storage has enough room for large trucks to move in and out. Great place and friendly service.
DAVID R. | Overall ExperienceThey was very good. And friendly.
DOROTHY N. | Overall ExperienceI was going through a hard time my wife had passed and my mortgage was being or had been forclosed. So u haul was a blessing at this time in my life .Of course they in the business to make money but the manager at Radcliff u haul an storage kept me up to date on my storage unit's he listen to what I would say an showed a good heart when things were going south .So thank you Mike u haul could use more people like you You care and not finding that in many people any more.
James W. | First ImpressionsNeeds places to put trash and maybe a recycle box drop off
Christopher R. | Overall ExperienceService personnel very knowledgeable and courteous. Very helpful.
Wilfredo T. | Online Move InVery professional and helpful using the Alarm system. I will recommend all Friends and family to uses U- Haul Storage units.
william j. | First ImpressionsIt was very Convenient for me. Safe and Secure, I would recommend UHAUL Storage to my friends and families.
ELIZABETH T. | Overall ExperienceThe staff member that took care of me at the facility was very nice and friendly. She was all the way around the best person there. Thank you so much for being in our town
Glen H. | First ImpressionsI had a great experience with this store. All of the staff members are helpful and friendly. I have no reason not to give a five star for their hospitality. As a veteran, I truly appreciate their offer for all military service members. I will definitely choose U-haul again.
xin g. | Overall ExperienceI appreciate the texts and phone calls.
JOSHUA M. | First ImpressionsVery Clean friendly service has restrooms in facility they were very clean very secure facility each unit has its own security alarm 100% pleased and would recommend it to anyone
WILLIAM G. | First ImpressionsThe Radcliff, KY facility is amazing.
Amanda K. | Overall ExperienceVery expensive. $70 per month for a 5x5 space is a bit ridiculous. We were pcs-ing with the military and had to have somewhere quick or we never would have paid that amount. Had set up autopay with the clerk, but apparently it wasn't done correctly and I was charged a late fee multiple times. I had to go up there twice to finally have it done properly. The lady that called was not very pleasant. Some employees were very friendly some were not. The facility was clean and well maintained. I would not rent here again overall.
Oney C. | Overall ExperienceEvery one was nice and helpful
MICHAEL S. | First ImpressionsI know in this fast-paced world Zach doing business over the telephone is almost obsolete. However several times it was impossible to make a payment over the phone because they didn't answer. And I forget the lady who was rude to me when Mike was on vacation but she didn't answer the phone that whole week. Still an excellent experience. I would still refer anyone. I would definitely use you guys again if needed. Mike and his staff are good people.
Julie A. | Overall ExperienceVery helpful
Kaleisha D. | First Impressions