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Deborah BCustomer Reviews for U-Haul Moving & Storage of Queensbury at Dix Ave
Testimonials From Recent Customers
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Personnel and service above average. Equipment needs to be inspected thoroughly before you drive off. Tow dolly in Feb had road sand frozen in tiedown slide tracks. Req'd hammer & screwdriver to chip out to align w/wheel. Tiedown strap was cut so it was too short to reach rachet. Utility trailer in May had tiedown D rings jammed below floor ridge. Req'd pry bar(lug wrench) to pry loose to be able to hook tiedown straps. Informed Uhaul.
John MChamaine A. did a great job. very friendly, professional and quick. would recommend her .
carey wGreat professional customer service.
RICHARD AVery quick and excellent 👌 service.
DAVID WI've never had a BETTER experience. Calm, helpful, friendly, above and beyond supportive and kind. The staff impressive and the facilities so superbly maintained and run. Generally big corporations don't feel personal. This felt family run and cared for. That mattered to me. Gracias
eli s | Overall ExperienceNice place manager is great! Very friendly and accommodating.
PAUL A | Overall ExperienceWe had a good experience so I hope the next customers will as well!
ALFRED DThe first trailer tires were worn and low on air. She gave me a trailer with new tire. Thank you made my trip safer. Recommend for trailers going out of state at all locations have them issued with newer tires
TIMOTHY HA plus excellent!!!
jason w | First ImpressionsThe General Manager Meg King was Excellent. Very Patient, Very Helpful. I was Blessed as this was My First Experience with Storage. I Would Recommend That U-HAUL STORAGE TO ANY ONE THAT I KNOW NEEDS A STORAGE. MAY GOD BLESS YOU AND KEEP YOU SAFE.
patricia b | First ImpressionsMegan does a excellent job at the store, Katy too and the crew.
WILLIAM Dvery good team workers
Shane F | First ImpressionsGive the A-Pus Ladies a raise!!
JASON WExcellent crew at Dix Av
WILLIAM DAll staff was professional and personable, outstanding experience
CHRISTOPHER P | First ImpressionsThis location was the best service I have ever gotten at U-Haul. Thanks Paul
PAUL EI rated the equipment poorly because there was no windshield wiper fluid. It was a day with mixed precipitation and plenty of stuff flying onto the windshield, but I couldn't do a thing about it. It wasn't dangerous, but it was frustrating.
James SThere was only 1 person working and she was handling it. She could probably use someone part time to help her at least clean the trucks so she can do the counter. She rocked it out though
CHRISTINA FLabel gas type on vehicle, very simple to keep people from putting wrong fuel type in. Not a big issue at all but was surprised no label on vehicle at all on fuel type, called office to be sure. Had a very good experience renting vehicle, it was ready and warmed up when I picked it up. Quick check in and return, great job by employees! Good job U-HAUL!
GEORGE AGive the ladies a raise!!
JASON Wgood staff and quick pickup and drop off
Andrew CVery friendly and helpful.
KELLY LThe women at this location are awesome! Will definitely rent from here again.
ELLEN VMeg was pleasant and very knowledgeable. Strong too!!! :)
PETER BAttendant at pick up location told me my rental would be pro-rated if I returned it before the due date. Attendant at drop off location told me that was not a thing Uhaul does. Pick up location also indicated the gas tank was full when it was actually at 3/4. When confronted with a picture she told me everything had to be done on my end via the website, which I did. Still, at drop off location I was initially going to be charged for 1/4 tank until arguing my case with picture evidence. Both attendants were courteous enough but someone doesn't understand their job.
David EWhen I returned the truck, it took without exaggeration, 20 minutes for the employee to finalize the 'return' in the computer and provide me with a receipt. She was the only employee on-site and it seemed as if she had never performed this task before. It was extremely frustrating at the end of an already very long, cold day.
CHRISTINE LI'm completely satisfied. I received excellent service. The employee was pleasant and knowledgeable and I will use this store again.
MICHAEL GI liked when the car was in the port area heated up and ready to go the first time. I like when the manager came out to meet me the second time. If both approaches were fused then that would be good.
Craig RGive Meg a RAISE!!! Meg is the BEST!!!
JASON WAlmost as though they were family, good service, friendly staff, good products. Glad UHaul still has pick-up truck rentals.
JONATHAN FI am not nichole and my card says that even. I would like my storage unit to be under my own name crystalean kilts i showed an id.. that makes me alittle uncomfortable. I only went to glens ralls and back and the tank was half full. I dont know why when we only went max 10 miles
crystalean k | First ImpressionsThis location for drop off was way out of our way. We stopped at a Uhaul location right off 87 but they told us to go further to drop off the trailer at another location. This location took us 45 minutes out of our way. Very inconvenient. We were not happy.
JOHN CGreat time storing my stuff at U-Haul great security great times that are open and very helpful staff only thing I would maybe change is a little bigger cart but everything was awesome only reason I stopped storing there is I moved and have the room at my new house
brian t | Overall ExperienceAs always this is the best location to rent any of your moving equipment. Have never had any problems with them at all.
Stacey MBritney H. was very courteous and helpful explaining the use of the trailer. Appreciated her kindness.
DAVID EMegan waived late fee, much appreciated. Very convenient for an inconvenient part of my life, ty AGAIN The 1st months free MEANT FREE
Amy M | Overall ExperienceRodents in here that ruin things. Not a fan.
Peyton B | Overall ExperienceNo "improvement" needed!! These folks were polite, professional and patient with my lack of knowledge of their system. They turned my visit in to a pleasant experience, and I will use them again, and recommend them to friends and family....THANK YOU U-HAUL!
GEORGE CVery professional and personable staff.
daniel mAll went great without a hitch!
Frank DMeg was extremely helpful on multiple occasions- great customer service! Would highly recommend!
David O | Overall ExperienceThe check in process was quick & easy. Storage unit access was clearly explained.
Annemarie S | First ImpressionsI was disappointed in the process of receiving the containers initially. I had originally reserved these 10/7 to be dropped off 11/22 and picked up 11/25. I received phone call 11/21 at 4pm that they would not be delivering them. I lived in an apartment I had to make arrangements prior with the landlord to have them on the property and my lease was up 11/30. They said they would be delivered 11/24 first thing in the morning, unfortunate as I had arranged help and took time off work that weekend. On 11/24 I received a call at 8:24am from a woman named Dominique. She said that the pods would be delivered between 8-4:30. I asked for a more specific time frame as I had only one day to pack the containers now, had to rearrange all my help, and I was told I would be the first delivery this day. She said she could not do this. My family member went to the local uhaul location to ask for help/compensation since I was supposed to receive them 2 days prior and they would not provide any delivery time frame. I stayed at the property awaiting the delivery. While my family member was there, that locations member was extremely kind and helpful. I then received a nasty phone call from Dominique claiming that my family was cursing out the store manager at that location and I was "more than welcome to cancel for a full refund." I was on the phone with my family member at this time as well, there was no cursing. I asked Dominque to provide a timeframe once again, she continued to say "8-4:30". It was about noon at this point so I told her that timeframe was irrelevant. Suddenly Dominque was able to give me a 30 minute timeframe, delivery drivers number, and tracking of the trucks route. The delivery driver was phenomenal, pick up went well. Delivery to final destination went well. A phone call was placed to speak to Dominique's manager 11/25. We were told Alyssa would reach out within 72 hours. Never heard from them again.
Meghan KDrop off was super easy, very friendly and personell providing directions to me destination and recommendation for food.
JOHN RThank you for setting up everything for me. It was a pleasant experience at a reasonable cost.
JOSEPH WGood experience
Sandra WStaff was excellent, very efficient
KEITH JI did get tripped up on my use of the 6x12 trailer where the back gate on the trailer was only 5' wide. This created a need to scramble and find another trailer. Note - the woman who was supporting that day was excellent. great customer service and the type of helpful attitude and behavior that you want to recognize.
MICHAEL MDid not receive text to verify equipment until I was >5mi from U Haul. App/website to verify equipment would not accept photos after the first pic verifying license plate & trailer ser no. Other than that experience was very good.
JOHN RDix avenue was A-Plus excellent! Main Street Exit 18 Queensbury U-Haul was NOT. The Manager's Impervious actions NEED to be addressed. Reference #5096897, thank you to Gabby for her excellent assistance in this unfortunate matter!
JASON WGreat crew at this store
WILLIAM DCustomer service was off the charts!
Kyle P | Overall ExperienceI scheduled a pick up for 8am. When I arrived my truck had been staged for p/u but not entered into the system. I had to wait an hour for the store to open to fet my rental. They keys had been placed in the outside lock box but my info was not logged so I could not use the app to access the lock box.
Russell MSuch terrible customer service. So rude
DIANNE LBest uhaul place around
ANTHONY GReally nice group of employees
R KI put my stuff in on July 1st on July 16 th had to call cops and insurance company. Lost a lot of stuff insurance company would not honor insurance lost 45,000 or more of stuff. Will never rent storage their again and will recommend others boycott as wel
Reasa L | Overall ExperienceJust do what you all have been doing, and that is an excellent job. 😃
CHRIS AQuicker, time for customers things to be scheduled for delivery to new home
Danny BHad a reservation through the u-haul app and tried to pick up the truck, thought it would be easier to pick up the truck without going inside boy was I wrong. After 15 min of taking pictures of myself and front and back of my license and giving them repeated information they already had on file from me reserving the truck 5 days earlier. Then they needed my wife's info to verify I was who I said I was and they had to message here and then call her to verify I was in fact myself..after waiting over 10 mins I finally went inside to speed up the process which I would have to do to get the keys to the moving truck anyways..臘♂️ After inside we had to go through everything again. Finally after giving payment of my credit card I had already used to make My reservation I had to go back on the app the verify the correct truck number, plate number, the correct miles on the truck and the right amount of fuel on the truck as well as take pictures of every corner of the vehicle to verify if there was any damage. So basically I had to go out and do all the leg work to rent this darn van. Instead of an associate coming out to verify everything is correct. After doing all the work myself I get in the van and put the key in the ignition and it will not turn in the ignition to make the van start. Had to fight with it for 10-15min in order to get it to work. Noticed it was a cheap aftermarket ignition key and not a factory gm key. Finally get the key to turn and get the van started. I let the van warm up and turn the heat on while removing the giant card board sign in the windshield. The vans belt squeezed the entire time it was running and also the entire time I used it. Finally get the van home and backed up to my front steps to load in a bedroom set I was moving. Open the rear door and get inside and the smell took my breath away 濫 The rear inside smelled like straight up chicken shit, like somebody had moved an entire barnyard and the smell only got worse through the day as the outside temperature would rise beating down on the van. Van drove decent however when you would hit a bump going down the road the van would bounce up and down like to shocks were all original and had over 100k miles on them like said van. As the day progressed the longer you drove the van the smell from the rear compartment would make its way up into the Cab, so we got to smell the pleasant aroma of chicken shit for a few hours on our trip through out the day. Every time we would shut the van off the steering wheel would lock very tightly in place and we would have to spend the next 10-15 minutes multiply times through out our day fumbling with the cheap key in the ignition trying to get the wheel unlocked and the key to fumble in the ignition. After several times of doing this we would just leave the van running as it was easier and took less time. After we were done with the van the next day I swept out the back and wiped everything Down inside to return the van way cleaner then we received it. Returning the van the next morning I told them about the shit smell in the back and the constant squeal from belt of the van and the key issue..all I got was sorry she's an old girl that's about to be retired since she's got over 100k miles..Real nice not to even try and help me out at all..Van is about to be retired because it was old and tired but still good enough to charge me full price of $1.09 a mile and $19.95 for the day plus I added on the extra $15 for insurance but I would probably be doing u-haul a favor if I wrecked that old van so they could put her out of her misery and collect the insurance to buy nicer equipment. Over all not a good experience with u-haul. Young kids behind the counter who don't really care or offer any kind resolution. U-haul likes to entice there customers with brand new vans and box trucks in there front line by the road for customers to come in and rent and then they bring them outback to the oldest beat up equipment that looks like it's been through hell and back and have no problem charging them full price 臘♂️ I hope somebody higher up sees this review and offers better solutions to there customers
GARED HMy husband found mice dropping in my unit and there was nothing elible in the unit I realize it was outdoor unit do you guys need to keep better pest control on those units
Kimberily F | Overall ExperienceEveryone there was excellent and the place was very accommodating
MANUEL M | Overall ExperienceEveryone was super friendly and I was in and out of there and vehicle was like new. Great experience.
MARK BWas assigned a storage bay that was tagged and locked out by U-Haul. Showed up after office was closed to use the storage unit and was extremely disappointed to find it tagged and locked.
Benjamin M | Overall ExperienceJust do what you've always been doing if there's any changes bottom line at corporate to decide have a great day. God bless.
KENNETH GHad very good service and treated very fair.
JAMES JThe lady who helped me get a rental truck and helped set up a storage unit, was very nice, explained everything so I could understand. The facility was very clean. I had difficulty getting in the moving truck and the nice lady let use their step ladder while I had the rental truck. I would recommend this place to anyone that needs a rental truck or storage unit.
MICHAEL LVery nice
GEORGE S | First ImpressionsThe staff at Dux Avenue are incredibly helpful. They are compassionate and friendly. They are indispensable a asset for certain.
Linda R | Overall ExperienceI can't rave about how friendly, thoughtful and understanding the staff, team and management are at this U-Haul location. This should be U-Haul's prime case study for highest quality service. They went above and beyond on numerous occasions. Made me feel like my belongings in my storage unit were safe and secure. Needless to say, I highly recommend using this location.
Guy L | Overall ExperienceGreat facility. I appreciate the helpful staff, cleanliness, push car availability and especially the creative reuse of the Kmart building.
Elizabeth A | First ImpressionsVery friendly and helpful staff! Well lit and clean storage areas. The only minor issue is the bathrooms are a bit dark and less than clean. However, I am there for the access of the storage facility, as well as the security provided by the facility! Therefore, all good!
don b | Overall ExperienceThis was an easy process from beginning to end. Our belongings stayed safe and secure. Gracias
Tina C | Overall ExperienceI answered this questionnaire because of the consistent requests I have received on my phone. All answers to the questions are accurate and honest. Staff was very friendly and helpful. All interactions were fast and complete.
FREDERICK J | First ImpressionsMeg King was fantastic!
Katherine M | First ImpressionsLess than 2 weeks after renting one of my 2 units were broken into and stuff stolen.
Reasa L | Overall ExperienceMeg is fantastic.
Scott M | First ImpressionsAll was great! Tia
TIA W | First ImpressionsVery friendly and helpful staff and the manager, Meg King.
bill p | Overall ExperienceMy husband and I needed to make arrangements to empty the storage bin from long island to Queensbury, where we moved. Katy D was so friendly, professional and patient with us. She walked us through the process and showed us around the facility and where our unit is. It is a secure, clean facility and we're so happy. Thank you Katy
ronald a | First ImpressionsShe was extremely helpful and demonstrative in showing me how to properly access my unit, in explaining how to arm and disarm the unit, and she even showed me directly to my unit.
Mlynn J | First ImpressionsThanks for all you do. Staff very helpful and took time to answer my questions. They have great communication skills, and knowledgeable about there job. Keep up the good work.
john j | Overall ExperienceThe scowl on Katy face is enough to ruin anybody day she rude and not helpful at all I would not have her as a front clerk
Michelle F | First ImpressionsAlways assisted in a timely manner ,very knowledgeable and helpful.
racquel d | Overall ExperienceWhen the unit Was first opened the floor was very dirty I told Megan it was it ok , an she insisted on getting a broom an cleaning it. Front desk service was friendly & helpful & Megan went above & beyond on showing me how to swipe in, showing me to the unit an doing a little housekeeping. Thanks everyone!
Jessica R | First ImpressionsYou're staff is top notch. The girl I talked with was very knowledgeable on sizing.. she had answer's to all my questions and the patients to explain thoroughly. Your customer service is the best. Hard to find these days Thank you
john j | First ImpressionsStaff always rude, Staff unhelpful and many times my unit was double locked when they received regular payments just because they did not remove the lock after 1 payment being late. Moved out recently and I had paid a full month and did not receive the remainder of the month back prorated which is insane with what you pay for these units. Would not recommend anyone use uhaul storage.
ariana c | Overall ExperienceThay were help fall
michael y | Overall ExperienceMy only drawback… getting in touch with the store location, was not easy. We would always get routed to the national number, and it was a pain… also, the app doesn't work AT ALL! Other than that, Meg's team were great!
Carrie J | Overall ExperienceAmazing customer service, the storage units are very clean and raised up no water damage on the ground or anything else o be worried about. Definitely will be going thru U-Haul again when needed and have already recommended to others
Collan B | Overall ExperienceI should’ve gotten a little bit bigger storage unit but the unit was very easy to find and having the carts available to maneuver my stuff around was very helpful.
Tina C | Online Move InGreat facility and excellent staff that made my drop off and getting into my storage unit very easy.
WAYDE W | First ImpressionsClean location and great service.
Lanny M | Overall ExperienceOnly problem was that there was only one Employee working and after finishing the required paperwork and signing the contract and making payment, I had to wait more than 45 minutes to be shown to my 2 units since other customers arrived and needed help being processed. There should be more than one EE on site to take care of this issue.
ann l | First ImpressionsVery friendly and helpful employees. Took the time to explain everything and make sure I understood the procedures and rules regarding the use of the facility.
don b | First ImpressionsThe staff were friendly, helpful and fantastic! The customer service from the three guys that were working the evening shift was exceptional.
dawn b | First ImpressionsI was impressed with every aspect at this facility. Gracias.
Mary M | Overall ExperienceOverall facility was well lit, but the sensor lights in the aisle with our unit were out, so it was a bit dark to see. The light did not work for the duration of our rental; the person who showed me the unit noticed when it was rented, but for the month we were there it was never fixed. the door was very hard to shut and lock. I have rented from you before with no issue. The employee had to try a few times himself to shut it. Inside the unit the wall had several very long screw points sticking into the unit, so you could not put boxes of clothing close to the walls or risk puncturing the boxes and damaging items. Also, it was very easy to bump into them and cut yourself. Building and unit were very clean and safe, but the other unit I had was much better.
holly d | Overall ExperienceWe reserved a 25 ft truck for a 9 am pickup on 9/1. When we got there, there was no truck available. We were told to come back at noon, which we did, and there was only a 15 ft truck available. We had carefully laid out plans, had hired extra help, and ended up working and paying overtime on the Friday before a holiday weekend. Overall, other than the customer service rep being very nice, this was a terrible experience. We also had to rent another truck for Wednesday 9/6, which will cost us even more money.
Jeannie R | First ImpressionsAlways friendly and helpful. The community area is also a great addition to the facility.
John K | Overall ExperienceVery happy with storage and staff.
Rosemary B | First ImpressionsYour appt isn't working can't give you a mark On any questions Can write but can't mark in
STANLEY S | Overall ExperienceThey were great, I didn't get a chance to use the storage unit.
TORROINA W | Overall ExperienceNot using it
Shane L | First ImpressionsWas easy to rent a unit and return it. Storage was very clean.
KATHY B | Overall ExperienceEmployee was very helpful even showed me how to close storage unit and lock it
chris m | First ImpressionsStorage unit was not swept clean as you would expect. I also think the monthly rate is higher than local competition.
Michael W | First ImpressionsFantastic, very convenient, clean, and easy to use.
Donna E | Overall ExperienceWe had a great experience with the Queensbury, NY Uhaul storage facility. The staff was always polite and very helpful! I would definitely recommend the facility to anyone. When we was moving everything out the manager Megan King came by to ask if we needed anything and offer assistance. Checking out was a breeze. Thank you Dave F
Dave F | Overall ExperienceUnits are by far the nicest sand the raised floors on the exterior units are excellent!
PAUL A | First ImpressionsI was diagnosed with cancer, I had to go live with my daughter.. my son is autistic and everything we owned you auctioned off.. I have nothing but cancer to carry with me. My son lost everything he cherishes and he is suicidal now.. I cannot believe what your company did to is!!!!
missy p | Overall ExperienceOver priced for 1. For 2, I closed out my account AND sent in pictures and I'm STILL getting a bill that states I owe a late fee as well! I'm furious! And will not be paying that thanks.
MAXWELL M | Overall ExperienceGreat place to store your valuables !
Freddick J | Overall ExperienceThe ladies in the office could not have been nicer. I never rented a storage unit before, and they explained everything. Very helpful. Looks like a nice facility.
Nancy P | First ImpressionsStaff Helped me out with my storage problems Great staff all around I would give them a excellent rating Thanks u haul staff Mr Szymanski
STANLEY S | First ImpressionsThe staff was beyond excellent, in today would They saw to make me happy All starts with customer service Made moving easy Thanks Mr S
STANLEY S | Overall ExperienceVery nice place to store your stuff in and very good security. The staff is very friendly and they will help you with any issues you may have. Would use and recommend this place and service to anyone. Thanks for everything.
Antthony W | Overall ExperienceThe staff was great very helpful!!!!
Richard F | First ImpressionsI appreciated the warm indoor storage unit for moving during the winter months. It was well lit, clean & I felt safe every time. There are free rolling carts to use getting belongings from the car to the storage unit. I was able to come early in the mornings before work to move a little bit each day. Thank You.
Sheree P | Overall ExperienceThe manager of the Dix st facility's in queensbury Ny. is excellent, which Makes the staff great. They are very customer service oriented. I had the best experience moving in and out. I would highly recommend this facility.
TORROINA W | Overall ExperienceBoth people I interacted with were very respectful and helpful. Brittany who I spoke with on the phone. Then the manager (sorry I forgot his name ) was very helpful. Got me setup to move in to my storage unit and gave me a tour. FYI that place is HUGE.
Jesus T | First ImpressionsProblem with 24 hrs access wasn’t resolved
Cindy G | Overall ExperienceGlendon Binette was very helpful and answered all my questions. He was very polite and seemed very knowledgeable. I will definitely recommend this location for storage to anyone I know looking. I was very satisfied with the service.
patti f | Overall ExperienceFast service and clean facility and unit. Friendly, knowledgeable and helpful staff.
Thomas S | First ImpressionsVery easy. Place clean and well maintained.
John K | Online Move InGlenn...Brittany...Laura and all the other Uhaul employees are FANTASTIC! I HAD 3.5 UNITS all packed and when i was ready to go they were always helpful to my every need....
FAITH G | Overall ExperienceI moved long distance and your facility helped me stage my move while my new home was still under construction
LORI S | Overall ExperienceWould like the current glitch in security access/swiping resolved. Other than that, satisfied and seemed professional.
Ronald L | First ImpressionsThe owner and staff were always helpful courtious and compatent. However i was disppointed to find out they do not pro rate. And could not receive a refund for early close out of 8 days...
Nicki L | Overall ExperienceServicio al cliente de excelencia. Friendly, polite, helpful.
Ryne W | First ImpressionsGreat place! Staff is very professional and helpful in every way. Would definitely use this place again should the need arise.
frank s | Overall ExperienceThe service was great and courteous-which is getting rarer these days….so helpful and knowledgeable. Great asset to community. Highly recommend.
Vicki M | First ImpressionsGreat staff
John M | First ImpressionsEvery one was very professional and friendly.
TORROINA W | First ImpressionsThe staff were fantastic
CLINT C | First ImpressionsThere was just a little bit of fluffy tree pollen in the unit. It could easily have been swept out with a broom. We used hands and feet to remove it. Both workers were very friendly and helpful.
Agnes K | First ImpressionsBree at the first location was very friendly and helpful with helping with an issue. All went smoothly.
DANIELJ K | First ImpressionsStaff was incredibly helpful-- especially Heather!
Susan B | Overall ExperienceVery easy, clean and the people behind the counter are amazing!!! Thank you for everything !!
pauline n | Overall ExperiencePlace and staff is outstanding!
frank s | First ImpressionsState-of-the art temperature controlled facility. Staff were extremely helpful.
william m | Overall ExperienceVery friendly. Helped with great attitude also
Tonja S | First Impressionsfrom start to finish everyone at the dix ave location where so helpful it was later in the afternoon and they went beyond words to help me through a terri le time in my life
mary s | First ImpressionsEverything went smoothly and we were very happy
Fred V | First ImpressionsHeather and Cassandra we're absolutely excellent. It was a very stressful four days doing a power move across state. It was so nice having friendly smiling faces on my final destination end of the journey. They helped me out also by upgrading me to a larger unit as the one I originally had would definitely not fit my stuff. They did it so quick because they knew I had paid help coming in 10 minutes. Then they even came back and checked on me to see how I was doing.
Jeff M | First ImpressionsThe staff was professional, kind, informed, efficient, ready to help when I walked in the door. They were a strong team of professionals . I will highly recommend U-Haul, my person favorite; Dix Ave. Queensbury, NY Why go anywhere else!!
Bonnie M | First ImpressionsManager Glen and his crew were always friendly and helpful, especially during a water damage issue.
Kathleen M | Overall ExperienceGlen was helpful and informative, he took his time with us and was flexible when I had to make changes to the reservation. I was very impressed!
MEGHAN L | First ImpressionsIt was a great experience!!! Very friendly, kind, helpful and professional!!!
MaryAnn S | First ImpressionsMost storage companies have a discounted promotion ( free for 3 months with a year contract). We should have received that.
charles a | First ImpressionsThe old Kmart was converted to indoor storage. The drive up/indoor loading are is excellent. The units are clean and well lit. The staff was helpful in answering any questions I had. I am very pleased.
Bryan G | Online Move InThe storage unit should have a light inside them .
Jennifer M | Overall ExperienceIndoor temp control storage unit is hard to find, this new location had a good amount of size choices and an indoor loading dock.
Donna E | First ImpressionsGlen's crew were extremely helpful. They went above and beyond in helping us secure a large delicate museum piece. A 5 Star operation! Thank you so very much! Jim Amey, Owner, The Idora Park Experience, LLC (330) 774-4107
James A | Overall ExperienceBeing new and building as you go, I'm sure it's difficult. I only had the choice of interior storage at the time I needed it. They even checked there other stores for me.
Jeffrey J | Overall ExperienceGood luck in your endeavor. You will be successful and be here for years to come. Your daughter is beyond adoreable and its a bit scary how smart kids are these days.
John B | First ImpressionsComputers were not set up. Made a reservation for a 10x15 but because it was inside could not use it as I arrived late afternoon after driving 3.5 hours from CT. Inside storage was only available until 4pm so we had to use a 10x10 located outside and it rained most of the time we were unloading. Glen was very helpful but only could do what he could do. Was not happy with this but everything else was okay.
William N | First ImpressionsGlen went above and beyond for us! 5 Star Dealer! *****
James A | First ImpressionsThis facility, when fully operational will be the storage solution of choice for discerning patrons.
Richard S | Overall ExperienceThis is a beautiful, state-of-the-art facility. Because it is indoor, we felt comfortable storing art and electronics. The employees are extremely helpful and accommodating.
william m | First ImpressionsCasondra at the Dix Ave Queensbury NY 12804 Location was greet
ANTHONY P | First ImpressionsGlen took great care of me. I'd highly recommend their services.
BENJAMIN W | Overall ExperienceManager was amazing. Very helpful and accomodating. A+++
Chad L | Overall ExperienceFriendly staff. Convenient location. Easy access. Slightly more expensive than their competition however.
BENJAMIN W | First ImpressionsVery convenient in a short notice
John W | First ImpressionsIncredibly helpful staff. They were able to take care of all of my issues. Excellent customer service!
Chad L | First Impressions