Customer Reviews for U-Haul Moving & Storage Of Poway

5,569 reviews

13210 Poway Rd   Poway, CA 92064
(Approximately 4 miles east of the 15 freeway on Poway Rd, Two blocks west from Community Rd. on Poway Rd)

(858) 486-3660

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(858) 486-3660

13210 Poway Rd
Poway, CA 92064
(Approximately 4 miles east of the 15 freeway on Poway Rd, Two blocks west from Community Rd. on Poway Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Sales rep was very pleasant and helpful. Good job!

jim d 
Rating:
5.0

Toby, as he is every time I rent a trailer, is amazing, friendly and helpful. He represents the company as well as anyone could possibly want an employee to do. He is a tremendous asset to the UHaul family.

CHARLES W 
Rating:
5.0

Customer did not leave a comment.

Marcus B 
Rating:
4.0

Less chaotic parking of trucks

Jonathan M 
Rating:
5.0

Great experience, friendly, fast, efficient. Will continue to do business with this location.

jeff m 
Rating:
4.0

Customer did not leave a comment.

William h 
Rating:
5.0

Customer did not leave a comment.

Mark W 
Rating:
5.0

Customer did not leave a comment.

naveen k 
Rating:
5.0

None

Darryl V 
Rating:
5.0

Customer did not leave a comment.

Charles S  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Amanda M 
Rating:
5.0

Customer did not leave a comment.

william c 
Rating:
5.0

Customer did not leave a comment.

Lou P 
Rating:
5.0

The staff was friendly, professional and helpful. I would recommend to a friend.

ANTHONY B 
Rating:
5.0

Great experience. Very happy

jeff m 
Rating:
5.0

Staff was great helped me with all my needs .the only problem is that I didn't get a final receipt email to me.

vincent C 
Rating:
5.0

It was not clear that I had to check in and check out each time I go to the unit. It was not clear what the access code was for.

mana s  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John D  |  Overall Experience 
Rating:
5.0

Want to thank Toby again for all of his help.

John G 
Rating:
5.0

Customer did not leave a comment.

Ellen D 
Rating:
5.0

Customer did not leave a comment.

KAVOUS K 
Rating:
4.0

Customer did not leave a comment.

Danny K 
Rating:
5.0

Was recommended to rent an auto transport UHaul from the Poway store for like $60 for 24hrs. Went there, no reservation, guy hooked everything up for me, making everything super easy for me. Great customer service, would rent again.

JUSTIN K 
Rating:
4.0

Customer did not leave a comment.

ANDRES F 
Rating:
5.0

Customer did not leave a comment.

Larry G 
Rating:
5.0

Customer did not leave a comment.

DANNY R 
Rating:
5.0

The staff at Poway was excellent and helpful. HOWEVER, my overall experience with U-Haul was POOR. Why bother calling customers a day before to confirm the reservation, equipment, location, and time if the RESERVED equipment was not even there at the PROMISED location! My pick up time was at 8:00 AM at the Miramar location but I had to be redirected to the Poway location in order to get the type of truck I reserved for. Because of that, I was not able to pick up my truck til 10:00 AM, delaying the rest of my day.

Jasmine G 
Rating:
5.0

Tell me how much the bill was

DANIELLE D 
Rating:
5.0

Everyone has been so nice and helpful. Appreciate the great help with our move.

Paul R 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F 
Rating:
5.0

Awesome experience

Chris J 
Rating:
5.0

Check the brake fluid on the auto trailers

William R 
Rating:
5.0

Always get great service at this location.

adrian m 
Rating:
5.0

Thank you for having the vehicle available! I wish to thank the woman who handled my initial transaction, to the gentleman that took the keys when I returned the van-wonderful employees and EXCELLENT customer service!

Gerry G 
Rating:
2.0

Check in and return processes were fine. Vehicle was worn out! Almost $180k miles and it shows! The steering box was shot. The driver side seat was worn out. If you had to drive the truck cross country you would kill your back! Steering wheel needed a good wipe down.

Robert K 
Rating:
3.0

Check in was excellent. Upon inspection, vehicle had a lot of dirt still in it. Dolly was unsecured. Only half tank gas. Truck was clean in cab and drove great. Upon return at appx 4pm only 1 employee trying his best to handle multiple customers, including myself. Had to leave after 20min, never received a receipt. Will use the Pomerado location next time.

Thomas R 
Rating:
5.0

Excellent location and service

GARY H 
Rating:
5.0

My rental experience was top notch. Mark assisted me. He was very courteous and knowledgeable. He really made the rental process of breeze. Probably one of the best rental experience customer service.I have ever had!! There eas also a younger girl that was very pleasant as well. Just an overall awesome experience based upon the customer service I received from your staff.!

Cheryl L 
Rating:
5.0

Great location, always with prompt service both picking up and dropping off. My favorite U-Haul location.

Devin B 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
5.0

Great help in the loading zone, efficient review and approval of our tow set up, and good customer service inside the shop.

Debbra I 
Rating:
5.0

Customer did not leave a comment.

William D 
Rating:
5.0

Thanks again for the quick pickup and drop off. All staff very prompt, friendly and helpful!!!

Gregory K 
Rating:
5.0

Very polite staff and helpful

Arlea H 
Rating:
5.0

Excellent service as always.

GARY H 
Rating:
4.0

Customer did not leave a comment.

Russell Z 
Rating:
2.0

For One the website/app didn’t have the information that the staff readied my truck and equipment and made me wait 2 hours for store to open. (Made reservations for 7am). Then found that the keys that where in the truck were the wrong ones, so even if app did work I wouldn’t have been able to drive the truck off property. Still got my move done but wasted 2.5 hours

William O 
Rating:
5.0

Manager amazing and very helpful

TAMI H  |  First Impressions 
Rating:
5.0

Convenient, fast, great customer service

Jeff N 
Rating:
4.0

Easy to use your service

David H 
Rating:
5.0

Quick fast and friendly. Highly recommend.

Vinson M 
Rating:
5.0

I will NOT rent from the other specific u-haul location. That other location was the opposite of this location. And u-haul had the audacity to move my previous reservation to that hell hole of a location. I was determined to go on a social media rant about u-haul based on this other location. BUT the service and ease at this location changed my mind. Consider u-haul got its ass saved by this location.

Chi H 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
5.0

Customer did not leave a comment.

Dung D 
Rating:
2.0

I had a reservation for a small truck. The one they gave me was so close to empty the warning light came on. They said the gas was a little under a quarter tank and if I wanted to put gas in it I would get a discount. I won’t use U-Haul again

Naomi S 
Rating:
5.0

Customer did not leave a comment.

Jairus M 
Rating:
5.0

Customer did not leave a comment.

Tom M 
Rating:
5.0

Pick up process is extremely more efficient than before!

Kelly S 
Rating:
5.0

No complaints here. Very satisfied customer service.

JESSE G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris C 
Rating:
5.0

Customer did not leave a comment.

Anthony M  |  First Impressions 
Rating:
5.0

Owner is really helpful and professional.

MATTHEW V  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Donald C 
Rating:
5.0

Customer did not leave a comment.

Stephen B 
Rating:
4.0

All good good help.

john d 
Rating:
5.0

Great check in !!

Randal S 
Rating:
5.0

Customer did not leave a comment.

Adam G 
Rating:
1.0

When I got the uhaul truck from this facility I got in the truck to drive to pick up the car transport from a departure facility less than half a mile away. By the time I got there the check tire pressure light was on. I went back to the first place and told the man there that the light came on and he immediately went to the tire that was having the problem without asking me which one it was. He knew already out of the 4 tires which was having a problem! I told him I didn't feel comfortable taking the truck since I had over 500 miles to drive and I didn't want to break down. He also said you can cancel your reservation and try to get another truck but he didn't have any and when I was initially reserving the truck they didn't have any in a 50 mile radius. We were moving my son from San Diego to the Bay Area, so we took the truck after he added air to the tire. He said it will be fine, don't worry. We didn't even make it an hour or if San Diego before we had to stop to fill the same tire. Then by the time we hit the outside of LA we had to stop again! At that point I called the Uhaul roadside assistance and told them what was going on. To add insult to injury, the air conditioning only blew hot air, no air conditioning at all, in the entire trip. They asked do you want a new truck, but we had already loaded the one we had and had the car transport trailer hitched up. I said no, we will just drive with the windows down. That was the longest 500 miles I've ever driven. I do have to say, the customer service lady who I spoke to was gracious and very concerned for us. She was the only bright spot in the entire trip. I would give the guy at the Poway Station a big 2 thumbs down, while I'd give the customer service rep a big 2 thumbs up!

Jeanette O 
Rating:
5.0

No stress

Tess C 
Rating:
1.0

With the initial bill of $95, I was then charged with $200 - great, what can I say. I was charged with fuel service, when I know we triple checked it was exactly what it was before we got the truck.

Aleksei P 
Rating:
5.0

Best customer service ever

Karen K 
Rating:
5.0

Customer did not leave a comment.

David A 
Rating:
5.0

Customer did not leave a comment.

Philip T 
Rating:
5.0

Customer did not leave a comment.

Duane C 
Rating:
5.0

The store manager who checked me in and hooked me up was very helpful, and knowledgeable and therefore... was able to answer all of my questions. The experience was seamless and trouble free. Thank you, David Lane.

David L 
Rating:
5.0

The staff was so nice… especially the one who helped me. Can’t remember his name (sorry bad with names) however is was amazing. I wish all businesses had employees like him. Thank you so much UHaul

Karen K 
Rating:
4.0

Interior of the truck was not completely cleaned. The defroster emitted a burnt rubber smell.

Namcy J 
Rating:
4.0

Everything was great. From checking in to dropping off. Both were fast. The trailer handled perfectly.

James B 
Rating:
5.0

Customer did not leave a comment.

heather f 
Rating:
5.0

Customer did not leave a comment.

Mahmood M 
Rating:
3.0

Customer did not leave a comment.

Brittney P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
5.0

Customer did not leave a comment.

Liam S 
Rating:
5.0

Customer did not leave a comment.

Anthony L 
Rating:
5.0

Professional, friendly, reasonably priced, quick and easy

Jeff M 
Rating:
4.0

Customer did not leave a comment.

Richard M 
Rating:
5.0

Fast and great customer service

ERIC O 
Rating:
4.0

Customer did not leave a comment.

Tamra B 
Rating:
4.0

Customer did not leave a comment.

Brad P  |  Overall Experience 
Rating:
5.0

Friendly staff. Very efficient pick up and drop off. Trailer was clean and well maintained. Well done!

David A 
Rating:
5.0

All good, fast and efficient.

MICHAEL D 
Rating:
4.0

Customer did not leave a comment.

William Z 
Rating:
1.0

Customer did not leave a comment.

Maurice H 
Rating:
5.0

Customer did not leave a comment.

Andrew S 
Rating:
5.0

can you please send a bill

Venkata S 
Rating:
5.0

Making a reservation was easy, check in went quickly, staff was very helpful in hooking up my trailer, and the equipment was in first-class working condition.

Randall R 
Rating:
1.0

When I returned my equipment the worker refused to do a check in with me then charged me a cleaning fee. I am dissatisfied and will actively work to prevent others from using uhaul. Please contact me to address my concerns 559-361-2953.

Joaquin W 
Rating:
4.0

Customer did not leave a comment.

Joel M 
Rating:
2.0

I arrived to pick up my rental and could not find Toby, the manager, inside the place. Others were also waiting. I decided to walk outside to see if maybe he was checking on a rental return/pickup. I found him outside on the side of the building kinda towards the back. He was on speaker phone arguing with his girlfriend. They were cussing a lot back and forth. I walked towards him and said "you think you might want to come check us out?" He said "sorry", got off the phone and came inside to take care of all who were waiting. Once he finished with everyone, he proceeded to return outside and resume his phone conversation. He did not walk me to the vehicle, nor did he do any walk around to inspect the condition of the rental. He handed me the keys, pointed to where it was parked in the lot and that was all. The truck was dirty when I received it. I think it was very unprofessional of Toby to be on a personal phone call (especially cussing on speaker phone with the person on the other end) during business hours.

Shane B 
Rating:
4.0

I had a reservation for a 15’ truck, but was told that it wasn’t available. That’s not what a reservation is… nothing was actually reserved. I was treated like I was in line for a 15’ truck but yall ran out. Except you didn’t run out. I saw 15’ trucks everywhere. Yall just only wanted them used locally. I’ll never use uhaul again I don’t suspect. How terrible to find out the day before traveling across the country, that your reserved truck does not exist. Poor service.

Jennifer F 
Rating:
5.0

Customer did not leave a comment.

Teresa W 
Rating:
5.0

Everybody at the facility was extremely friendly.

Phil F  |  First Impressions 
Rating:
5.0

Great experience. Quick, easy, professional, friendly, reasonable rental fee. Would rent the trailer again.

Jeff M 
Rating:
5.0

Excellent

John L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheri E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April P 
Rating:
5.0

Customer did not leave a comment.

mike g 
Rating:
4.0

Customer did not leave a comment.

Lori M 
Rating:
4.0

I don’t remember the gentleman‘s name that checked me in, but this is the second time I have worked with him within a month and he has always been over-the-top, friendly and extremely helpful

LISA H 
Rating:
5.0

It was significantly more expensive than expecting but not the locations fault. It's a Uhaul issue.

Jessica L 
Rating:
5.0

Customer did not leave a comment.

TIM h 
Rating:
5.0

Customer did not leave a comment.

James E 
Rating:
5.0

Customer did not leave a comment.

Mila C  |  Overall Experience 
Rating:
5.0

Everyone who worked at this location was always friendly and helpful - thank you!

Evan R  |  Overall Experience 
Rating:
5.0

Storage met our storage space & convenience

Robert C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Susan B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathan H  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Edith C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

larry s  |  Overall Experience 
Rating:
5.0

I only rented short term but everyone was very friendly and customer oriented. Very happy to have rented here.

DEBBIE D  |  Overall Experience 
Rating:
4.0

Overall, I had a good experience at U-Haul Storage. I left because I found an alternate facility that is newer, larger, a more convenient location & less expensive than what I’ve been paying at U-Haul.

desiree k  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Taranisha T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriela H  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

PAMELA C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERICKA T  |  Overall Experience 
Rating:
5.0

Used them over the years... A great value & customer service, all around!

Linda H  |  Overall Experience 
Rating:
5.0

Tobey has always been terrific to deal with. Always very helpful. Great experience.

GARY H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kasa M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

nancy t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quintin D  |  Overall Experience 
Rating:
4.0

Thank you to the great staff at Poway Uhaul. Having a rough time right now and they made things easier.

RICHARD H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

valveta j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

August O  |  First Impressions 
Rating:
5.0

Tobby and his crew at poway uhaul was amazing the entire time we stored there! Thank you!

Jose R  |  Overall Experience 
Rating:
5.0

Clean facility, friendly and helpful staff

lee w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela G  |  Overall Experience 
Rating:
5.0

Both Toby and Nathan were very professional, helpful and friendly! Thanks guys. Take care!

Laura S  |  Overall Experience 
Rating:
5.0

Those guys were the nicest most professional of any U-Haul dealer I experienced

Deborah C  |  Overall Experience 
Rating:
5.0

Tony is an amazing employee. He has helped me numerous times, either providing equipment or helping with moves (latest was moving two vending machines from unit to truck).

KEVIN S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian G  |  Overall Experience 
Rating:
5.0

You guys are always gr8 n understanding… ty!!!

Maria-Crisencia W  |  Overall Experience 
Rating:
5.0

Toby was Excellent! He was very friendly, knowledgeable and extremely helpful!!

IVEY L  |  Overall Experience 
Rating:
1.0

Checked in with the front desk at that location. Absolutely no other customers there — and yet he seemed very distracted and explained almost nothing of the process to access my unit. Had to walk myself there, had to figure out the access code check in, had to cut the green “ready for move in” tag myself, which I wasn’t prepared for. Without knowing about the check in code process, my son and I set the alarm off twice before realizing we had done something wrong. Very disappointing experience.

Jason B  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Leonard G  |  Overall Experience 
Rating:
1.0

The containers had Rats inside and were bitten by spiders. Rotting floors with holes allow rodents and other creatures to get in. It had a rat trap placed inside our unit when we did not know, and rat feces was seen throughout. And then when I told the staff they said, " Yeah That's why were raising the rates to get new containers. We immediately cleared out our unit and were told there was no proration even though we just paid the rent.

Fred H  |  Overall Experience 
Rating:
3.0

The owner was friendly and cheerful but he appeared to be trying to do 10 things at once. He had to close early for a personal matter so I had some issues dropping off the trailer. I would definitely use this site again but he should find a backup for when he’s called away

Roelf H  |  First Impressions 
Rating:
5.0

Great staff always polite and helpful

Robert H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brianna A  |  Online Move In 
Rating:
5.0

Personal were excellent. Reason I would not recommend this facility is the flooring in entrance. Tile is not smooth, super bumpy. Hard to transport items to unit. Have 2 units at 2 other facilities. Access them daily for my buisness and transport 1-2 carts. Never an issue with items falling off over and over. Frustrating

cathleen s  |  Overall Experience 
Rating:
5.0

I never used it

Kent B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri R  |  Overall Experience 
Rating:
4.0

Toby is a great manager. He is very knowledgeable and helpful and he should be recognized for his efforts.

Emily R  |  Overall Experience 
Rating:
3.0

We've had storage at U-Haul for more than 20 years did not just move in. I did recently, however, visit the facility. No issues except we couldn't get help getting the lock off because it had rusted and in trying to get it off, the key broke in the lock. We had one other issue; tried to get into storage unit - called and were told we could access up until a certain time; we arrived with a moving van and were not able to access. It was an outside unit but area was blocked.

ROBERT R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christine Z  |  Online Move In 
Rating:
5.0

Toby is very helpful and kind.

Luis M  |  Overall Experience 
Rating:
4.0

I have been with U-Haul Poway since 2004 when I left for Thailand as a Peace Corps volunteer, then again in 2016 to serve in Liberia, West Africa. Been through several changes in U-Haul management... in managers but maintained storage in same location because of good rapport with staff.

LILIA C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monty w  |  First Impressions 
Rating:
5.0

Friendly staff and storage facility is well kept

JESSE G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

crystal g  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Maria-Crisencia W  |  Online Move In 
Rating:
5.0

TO WHOM IT MAY CONCERN: I CANNOT SAY ENOUGH ABOUT TOBY ANDERS. HE IS A MAJOR ASSET TO THE COMPANY, AS WELL AS A HELPFUL, PROFESSIONAL AND GENUINELY CARING PERSON. HIS INTERACTION WITH MYSELF AND OTHER INDIVIDUALS IN MY PRESENCE SHOWS CHARACTER WITHIN HIMSELF AND THE COMPANY. A DEFINITE FIVE STAR RATING FOR TOBY ANDERS. REGARDS, PHIL PEDRIN

Phil P  |  Overall Experience 
Rating:
5.0

Toby went above and beyond and helped in ways he didn’t have to. Really appreciate the help and the safe keeping of our belongings. Will definitely refer you if we ever know of anyone In need!

CARSON F  |  Overall Experience 
Rating:
1.0

They messed up my reservation and I had to find a facility last minute with a truck full of all my belongings. Then we were charged additional mileage on our truck rental when we had to relocate to another facility. I had originally booked a first floor (larger) unit and they tried to assign me a second floor smaller unit with no elevator/lift to move my belongings. They did not tell me it was a second floor until the guy walked me back. I had called the number listed under my reservation for Poway to confirm the day before. When I asked why they didn’t have my reservation the guy told me that I should have called his location directly. I called the number listed in my confirmation email under Poway!!!! It was a very frustrating situation to deal with in the rain and then to get an additional charge for mileage after having to scramble for another location to was not ideal! I would not recommend the Poway location! Nobody there was helpful or easy to deal with.

Brittany A  |  Overall Experience 
Rating:
5.0

The gentleman that helped us was very knowledgeable and quick. I love this u haul. My mom has been with them for YEEEAARRSS!!! Everyone is totally helpful and friendly.

Ezequiel F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

abigail s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rocio b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve G  |  Overall Experience 
Rating:
5.0

The GM, Toby was amazing and so helpful. After having a horrible experience with the truck rental itself, poway storage really helped us out. Can’t thank you guys enough. The truck rental in Scottsdale Arizona can learn a thing or two from the Poway location. Like night and say

Scott H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Vivian V  |  Overall Experience 
Rating:
5.0

Thanks to Toby for all the help with my needs for storage and truck rental during this past 30 days. A great experience.

Todd W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine M  |  First Impressions 
Rating:
5.0

Great customer service

Rick B  |  First Impressions 
Rating:
5.0

The general manager was very helpful and patient with all my questions. He helped figure out a solution.

KELLY P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet V  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lorenzo V  |  First Impressions 
Rating:
5.0

The staff was great polite friendly and very helpful. The Poway facility is clean and well run.

sue s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy C  |  First Impressions 
Rating:
4.0

Parking is a challenge but everything else is great. The staff is courteous and friendly.

vernon d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank N  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

joannah m  |  Overall Experience 
Rating:
1.0

I was told that my U-boxes would be delivered to the Poway location and that they boxes would be moved inside their "gates" and when I called to follow up on another issue, I find that they are at another address and that the U-boxes would have to be picked up from there. This is a nightmare! No clear communication. Can't get on the website. Transferred on the phone multiple times. A MESS! Can't figure out why my U-boxes can't be delivered where I want them in the first place!!

Carolyn D  |  Online Move In 
Rating:
3.0

When I made the reservations I Was reassured bueno staff member that the unit with the best location would be mine on Saturday when I came to move in. However, a different staff member told me that unit was already reserved. I was very disappointed. The unit I ended up getting had broken tile inside and a pipe in the back.

Karina F  |  First Impressions 
Rating:
4.0

It was clean and well maintained. The only concern I had and it is a small one is that the area my unit was in felt much warmer than the first area you walked into in the storage complex. I chose the climate controlled storage as I was storing antique dolls and some photographs and VHS tapes. I don't think anything was affected but I have not yet unpacked it all. Overall it was a great experience for my first time ever having to use a storage facility. Thank you

Lorraine S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley M  |  First Impressions 
Rating:
3.0

Many problems and headaches using auto pay system which led to many confrontational communications

RON M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob W  |  Overall Experience 
Rating:
5.0

The U-Haul facility on Poway Road is very clean and the staff is very friendly and courteous. There is one person that I would like to recognize and that is Toby he has excellent customer service and always greets people with a smile he is always there when you need him or have questions, and always works in a timely manner so the customer can get on their way. In all I would recommend this facility 100%

Stephen H  |  Overall Experience 
Rating:
5.0

We were very satisfied with our U-Haul experience at the Poway, CA location. We used them for over 5 years. We have always received excellent customer service. I highly recommend this facility to anyone needing temporary extra storage space.

CAROLINE D  |  Overall Experience 
Rating:
5.0

Due to staff member LANDON VOELKER, this Uhaul is the one I have come to value highly. His customer service and outstanding attention to detail as well as his professionalism and friendliness in accomplishing everything 100% would make me recommend Uhaul *at this location. *Especially if Mr. Voelker is onboard there. 5 stars for this employee! Thanks!

gena d  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RUSSELL Y  |  Overall Experience 
Rating:
5.0

I think it's ridiculous that the staff won't help you to load or onload your car onto a car dolly or trailer or to help you to lock it down and secure it. I understand it's for liability issues, but really?

Sally M  |  First Impressions 
Rating:
4.0

You have a very good to show you there but when I moved out I had $4 and change a credit that they did not ever give me if you needed that money that bad I would have gave it to you

alan g  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew T  |  Overall Experience 
Rating:
5.0

Thank you for the convenience and ease.

Jorge J  |  Overall Experience 
Rating:
2.0

People at desk weren’t helpful. When I returned the truck several people arrived at the same time. Customer service rep said loudly “Jesus Christ does everyone have to come at the same time.” Girl that helped in the AM wasn’t too friendly and appeared sick…stuffy and coughing. Other locations are better.

Caroline C  |  Overall Experience 
Rating:
5.0

Friendly staff, clean environment and very happy I chose this facility to store my goods in. Front desk very helpful very satisfying and very friendly

Mildred P  |  First Impressions 
Rating:
5.0

Thanks for your service

ANTHONY P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S  |  Overall Experience 
Rating:
5.0

Thank you for all of the years of use.

TED P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M  |  Overall Experience 
Rating: