Not present at the opening time of 7am. Parking crowded with no where to park or drop off.
STEVEN BCustomer Reviews for U-Haul Moving & Storage Of Poway
Testimonials From Recent Customers
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I encountered some difficulties accessing the after-hours lockbox. Despite multiple attempts, I was unable to gain entry until my sixth try. It appears the lock mechanism may require lubrication.
Alex GStaff was fast and efficient both during pick and return...
MARK LThe manager was amazing. Toby I believe is his name. Set me up with a car hauler after I rented the wrong trailer for a job. He reserved a trailer that would work for my job and got me all set up with a smile and no hassle. Great employee to have. Guy deserves a raise for his customer service and uncanny ability to help all customers in a timely manner. He made my experience 5/5 stars
FELIX HThe mileage was overestimated. Just hope I receive a refund.
CAROLYN CI requested 2 furniture dollies, but only one was available.
Steven SGreat staff!
ANDRE BI was told the unit was a pull-up unit which was not accurate. They were not traditional storage units which was not conveyed to me by the person over the phone. When I got there the aisle was too narrow to pull up and the entire yard was extremely tight quarters. The truck itself we t fine, but there was only one guy working the desk and he was busy with someone else when I was done with the unit and turned in my truck. I did not have time to wait so I told him the unit is clear and clean and the truck is too with the blankets folded for him. I asked him if there was anything else I needed and he said no he will take care of it. Two days ago I got a phone call from U-Haul asking me about my unit because they had just charged me nearly $200 for the unit I had been in. When I told them that I had arrived on the 10th of October and vacated on the 30th, they said I "may" get a refund for a unit was had nothing and was not using and had told the guy I was cleared out of. I not have a lot of money and the $200 was most of what I had left after making my move.
ISAAC WThe Quality Of Service Is Great You Don't Need Trump To Make It Great Again... It's Been Great For The Last 6 Years...What An Amazing Staff And Excellent General Manager....
SEMAGE PI rent from this location twice a year and never had complaints. But the last rental, the van was filthy. I had to sweep the dirt out of the cargo hold and couldn't see well through the windshield. The attendant only handed me the key and had me look for the van, which was parked all the way in the back of the lot. The bottom line is last experience was not very pleasant. The person in charge that day was not very helpful and acted like he didn't want to be there.
HONORATO VThe installation crew did not properly secure the trailer when installing it, which caused me to detangle from my car halfway through the installation, causing damage to my rear bumper and requiring me to stop on the road and reinstall it myself
PENGYANG ZBroken/missing tie down rings that I needed and were not mentioned, manager of location apparently left for home leaving equipment in the way that couldn't be moved because they took the keys and couldn't be contacted, vendors blocked the driveway in the morning and were inconvenient for drop-off. Bad location compared to other experiences
DAVID EEverything was perfect. Thank you very much.
SOHEYL HNo offense but the lobby smells like a bunch of farts and craps. The bathroom next to the front desk needs to be aired out, have you ever considered adding an air freshener or something to reduce the foul smell? Or hiring a woman to help freshen things up? You probably don't mind it but customers may notice and I did because it didn't smell like farts a few months ago or last year. Gross....
Seven H | Overall ExperienceEasy raaevation process. Vehicle was extremely clean and easy to use. Perfect experience. Thx!
Angelle MI Was unable to ran the app for after hours drop. Took many pictures on my end. Gracias
XAVIER SAt this time, I cannot see how I could've gotten better service or a more friendly staff. Keep up the good work.
LORIN NSuper nice guys.
Christopher LStore manager Toby is a superstar. Always efficient, friendly, and willing to help. 5 stars!!
wendell pThe personell was great, I don't know the name of the guy, but he said he had started about a month ago, he was INSANELY helpful and went way above and beyond to make sure we knew what we were doing in a safe and efficient manner, teaching us and helping us map out our routes, in every way, he kicked ass. Our overall experience with Uhaul on the other hand was awful, the phone lines, the logistics, the reliability of the vehicles, all failed us terribly, your employee was the only thing that made any of it alright
MATTHEW KThe truck was ancient and falling apart, but it got the job done and the price was reasonable. The guys at the shop were excellent.
MARK RSpeedy customer service love it
EDUARDO MFriendly staff.
Jackie a | Overall ExperienceOPENED 10 MINUTES LATE ALL THREE EMPLOYEES WERE LATE BAD START 1/2 HOUR LATE
RICHARD SGood location
Stephen Daccess to storage unit became (F202) more difficult over time... need ramp or lift to access... seems a bit difficult to move out/close out account... rate increases were excessive and surely not based upon inflation..
CARL G | Overall ExperienceThe GM is fast, efficient, friendly and makes it the preferred place to rent. Very helpful with suggestions to assist with the scope of the rental. Very busy location but is managed professionally.
MARK WNothing at all; quick check-out, even faster check-in, and wonderfully convenient location next to some nice retail that the more shopper-inclined folks in the fam can hit. Will be back again.
Christian DNothing. Great quick and timely professional service.
JASON RThis location was conveniently located, easy to get in and out and the staff was great.
JASON TToby is the best!
Carolyn D | Overall ExperienceAll the staff there is amazing! They're very knowledgeable as well. It was my first time ever towing and they provided me with information to ensure I had right equipment for my vehicle. I did not know I needed an adapter to plug the trailer lights and they gave me that info. Both pick up and drop off were very easy and the app is great to track everything.
LUIS SFriendly and helpful
CALVIN NI was billed twice and no receipt email. Looked in junk and still no receipt. Waiting for payment to post but now I've been charge twice without a break down
DAISY TI rented a van for two hours. I was not told I would have to pay for an extra day if returned vehicle after 5 pm. At 19 dollars per day and driving 26 miles it's hard to figure out how they came up with a charge of $152 dollars. I think this is extremely dishonest. Next time I'll just go to Home Depot. They are honest.
RICHARD CI went in to pick up a 5x8 trailer that I had reserved earlier in the day. After hooking up the trailer lights, we discovered that the turn signals didn't work. After troubleshooting the problem, the attendant found a burnt fuse on my truck, which he replaced. I was very thankful that he spent the time to fix the problem. He is an asset to Uhaul!!
Ken CThe customer service was great!!!
NAIMA GI'm not sure ieas charged correctly. The additional charge I got did not have a receipt.
MARILYN GThe iPhone app worked poorly.
Mark BNada
CALVIN OThe whole experience was great! Thank you.
CATHERINE DIt would be nice when reserving from U-Haul that the pickup location may change depending on availability of the specific vehicle requested. My requested location was changed 4 times. Not the fault of where I eventually picked it up. More a H-Haul corporate issue.
Thomas SCheck in and out was very easy
FERNANDO CInitially I was very disappointed because our pick up location was changed. However, Toby more than made up for the disappointment with his excellent customer service skills. I hope your organization truly appreciates Toby!!
Joseph GToby was professional, helpful and friendly.
WAYNE Bperfect rental Super easy !
BRUCE LI rented a motorcycle trailer. After paperwork, the trailer was hooked to my car quickly. Upon return, the trailer was unhooked within a few minutes and we were on our way home. ¡Gracias!
ROBERT SKeep up the good work
FRANCISCO FIt was really awkward picking it up and dropping it off. There wasn't anyone in the store and I just kind of wandered around looking for someone. Otherwise, it was great. The van was clean and the process was easy.
SAMANTHA TToby Is The Best Ever.... He has an outstanding team of employees who never misses a beat, they are all Professional, Friendly, Courteous and Knowledgeable... I'd recommend this Uhaul location to Anyone who Needs any type of Truck or equipment Uhaul has to offer... Thank in advance for my next rental...
SEMAGE PKeep doing an outstanding job!!! The team was efficient, detailed and respectful.
DAVID BExcellent quick service
DAVID LThe storage space was ready for me when I got there, my time was well spent putting things away in an orderly manner. I am happy with your service. Thank you for being helpful, direct and concise. g.
SKYROCK S | Online Move InWe had the best experience and customer service provided by Toby the manager. He was responsive at all times and helped us throughout our moving process making it effortless.
Ivis M | Overall ExperienceThis location is ALWAYS awesome! I have been going here for over 5 years. I get propane here every few months. The service is always quick and they have great hours. Just rented a 26' Superhauler for a day and it worked out great for us.
Michael ROnly one person was working so it took almost an hour to pick up the trailer. More staff would make the experience faster and more efficient.
Forrest GGreat experience with the helpful team picking up and dropping off the equipment.
DENNIS HThis location has worked well for me on numerous occasions. The guys hooking up and returning equipment always take great care of me.
Devin BQuick and easy and always very reliable.
JULIE VThis was awful. Pickup location moved 3 times and then truck wasn't there when I arrived. Had to go to another location and didn't get the right size truck. Terrible.
DANIEL JVery simple rental and worked out great Very nice staff 👍
JAMES HGreat service. Friendly staff. I rent several times a year and they call be by name when I walk it. Highly recommend Toby and his crew!
Robert MI needed a cargo van with only one day notice. Was able to schedule online. Easy pickup and return. Gracias
SAL NNo parking and hard to get in and out other thab that great location
NICHOLAS CThis location in San Diego was easy to get too and very safe and the staff was helpful.
SARAH CThe store front desk is very nice!
Vy NToby was great. He was open minded persopn.
JOSEPH P | First ImpressionsI rented a medium size climate controlled storage room for two months. This location is convenient, the office hours are user friendly, and the employees are helpful. I liked the 24 hour access to my storage room. It was quick and easy to rent the storage room and then it was quick and easy to close out my account when I moved everything out. I highly recommend this UHaul location.
Monte D | Overall ExperienceDavid was excellent at checkin and efficient!
Raychele W | First ImpressionsI had 2 storage units. One was fine but the other was ruined by rats. I had to throw out most of the things in it
CHRISTINA H | Overall ExperienceThe guy that helped me was great at explaining everything I needed to know about moving in and how to access my storage.
Anthony L | First ImpressionsIt was not clear that I had to check in and check out each time I go to the unit. It was not clear what the access code was for.
mana s | Online Move InManager amazing and very helpful
TAMI H | First ImpressionsNo complaints here. Very satisfied customer service.
JESSE G | Overall ExperienceOwner is really helpful and professional.
MATTHEW V | Online Move InEverybody at the facility was extremely friendly.
Phil F | First ImpressionsExcelente
John L | First ImpressionsEveryone who worked at this location was always friendly and helpful - thank you!
Evan R | Overall ExperienceStorage met our storage space & convenience
Robert C | Overall ExperienceI only rented short term but everyone was very friendly and customer oriented. Very happy to have rented here.
DEBBIE D | Overall ExperienceOverall, I had a good experience at U-Haul Storage. I left because I found an alternate facility that is newer, larger, a more convenient location & less expensive than what I've been paying at U-Haul.
desiree k | Overall ExperienceUsed them over the years... A great value & customer service, all around!
Linda H | Overall ExperienceTobey has always been terrific to deal with. Always very helpful. Great experience.
GARY H | Overall ExperienceThank you to the great staff at Poway Uhaul. Having a rough time right now and they made things easier.
RICHARD H | First ImpressionsTobby and his crew at poway uhaul was amazing the entire time we stored there! ¡Gracias!
Jose R | Overall ExperienceClean facility, friendly and helpful staff
lee w | Overall ExperienceBoth Toby and Nathan were very professional, helpful and friendly! Thanks guys. Take care!
Laura S | Overall ExperienceThose guys were the nicest most professional of any U-Haul dealer I experienced
Deborah C | Overall ExperienceTony is an amazing employee. He has helped me numerous times, either providing equipment or helping with moves (latest was moving two vending machines from unit to truck).
KEVIN S | Overall ExperienceYou guys are always gr8 n understanding… ty!!!
Maria-Crisencia W | Overall ExperienceToby was Excellent! He was very friendly, knowledgeable and extremely helpful!!
IVEY L | Overall ExperienceChecked in with the front desk at that location. Absolutely no other customers there - and yet he seemed very distracted and explained almost nothing of the process to access my unit. Had to walk myself there, had to figure out the access code check in, had to cut the green "ready for move in" tag myself, which I wasn't prepared for. Without knowing about the check in code process, my son and I set the alarm off twice before realizing we had done something wrong. Very disappointing experience.
Jason B | Online Move InThe containers had Rats inside and were bitten by spiders. Rotting floors with holes allow rodents and other creatures to get in. It had a rat trap placed inside our unit when we did not know, and rat feces was seen throughout. And then when I told the staff they said, " Yeah That's why were raising the rates to get new containers. We immediately cleared out our unit and were told there was no proration even though we just paid the rent.
Fred H | Overall ExperienceThe owner was friendly and cheerful but he appeared to be trying to do 10 things at once. He had to close early for a personal matter so I had some issues dropping off the trailer. I would definitely use this site again but he should find a backup for when he's called away
Roelf H | First ImpressionsGreat staff always polite and helpful
Robert H | Overall ExperiencePersonal were excellent. Reason I would not recommend this facility is the flooring in entrance. Tile is not smooth, super bumpy. Hard to transport items to unit. Have 2 units at 2 other facilities. Access them daily for my buisness and transport 1-2 carts. Never an issue with items falling off over and over. Frustrating
cathleen s | Overall ExperienceI never used it
Kent B | Overall ExperienceToby is a great manager. He is very knowledgeable and helpful and he should be recognized for his efforts.
Emily R | Overall ExperienceWe've had storage at U-Haul for more than 20 years did not just move in. I did recently, however, visit the facility. No issues except we couldn't get help getting the lock off because it had rusted and in trying to get it off, the key broke in the lock. We had one other issue; tried to get into storage unit - called and were told we could access up until a certain time; we arrived with a moving van and were not able to access. It was an outside unit but area was blocked.
ROBERT R | First ImpressionsToby is very helpful and kind.
Luis M | Overall ExperienceI have been with U-Haul Poway since 2004 when I left for Thailand as a Peace Corps volunteer, then again in 2016 to serve in Liberia, West Africa. Been through several changes in U-Haul management... in managers but maintained storage in same location because of good rapport with staff.
LILIA C | First ImpressionsFriendly staff and storage facility is well kept
JESSE G | First ImpressionsTO WHOM IT MAY CONCERN: I CANNOT SAY ENOUGH ABOUT TOBY ANDERS. HE IS A MAJOR ASSET TO THE COMPANY, AS WELL AS A HELPFUL, PROFESSIONAL AND GENUINELY CARING PERSON. HIS INTERACTION WITH MYSELF AND OTHER INDIVIDUALS IN MY PRESENCE SHOWS CHARACTER WITHIN HIMSELF AND THE COMPANY. A DEFINITE FIVE STAR RATING FOR TOBY ANDERS. REGARDS, PHIL PEDRIN
Phil P | Overall ExperienceToby went above and beyond and helped in ways he didn't have to. Really appreciate the help and the safe keeping of our belongings. Will definitely refer you if we ever know of anyone In need!
CARSON F | Overall ExperienceThey messed up my reservation and I had to find a facility last minute with a truck full of all my belongings. Then we were charged additional mileage on our truck rental when we had to relocate to another facility. I had originally booked a first floor (larger) unit and they tried to assign me a second floor smaller unit with no elevator/lift to move my belongings. They did not tell me it was a second floor until the guy walked me back. I had called the number listed under my reservation for Poway to confirm the day before. When I asked why they didn't have my reservation the guy told me that I should have called his location directly. I called the number listed in my confirmation email under Poway!!!! It was a very frustrating situation to deal with in the rain and then to get an additional charge for mileage after having to scramble for another location to was not ideal! I would not recommend the Poway location! Nobody there was helpful or easy to deal with.
Brittany A | Overall ExperienceThe gentleman that helped us was very knowledgeable and quick. I love this u haul. My mom has been with them for YEEEAARRSS!!! Everyone is totally helpful and friendly.
Ezequiel F | First ImpressionsThe GM, Toby was amazing and so helpful. After having a horrible experience with the truck rental itself, poway storage really helped us out. Can't thank you guys enough. The truck rental in Scottsdale Arizona can learn a thing or two from the Poway location. Like night and say
Scott H | Online Move InThanks to Toby for all the help with my needs for storage and truck rental during this past 30 days. A great experience.
Todd W | Overall ExperienceExtraordinario servicio al cliente
Rick B | First ImpressionsThe general manager was very helpful and patient with all my questions. He helped figure out a solution.
KELLY P | First ImpressionsThe staff was great polite friendly and very helpful. The Poway facility is clean and well run.
sue s | Overall ExperienceParking is a challenge but everything else is great. The staff is courteous and friendly.
vernon d | Overall ExperienceI was told that my U-boxes would be delivered to the Poway location and that they boxes would be moved inside their "gates" and when I called to follow up on another issue, I find that they are at another address and that the U-boxes would have to be picked up from there. This is a nightmare! No clear communication. Can't get on the website. Transferred on the phone multiple times. A MESS! Can't figure out why my U-boxes can't be delivered where I want them in the first place!!
Carolyn D | Online Move InWhen I made the reservations I Was reassured bueno staff member that the unit with the best location would be mine on Saturday when I came to move in. However, a different staff member told me that unit was already reserved. I was very disappointed. The unit I ended up getting had broken tile inside and a pipe in the back.
Karina F | First ImpressionsIt was clean and well maintained. The only concern I had and it is a small one is that the area my unit was in felt much warmer than the first area you walked into in the storage complex. I chose the climate controlled storage as I was storing antique dolls and some photographs and VHS tapes. I don't think anything was affected but I have not yet unpacked it all. Overall it was a great experience for my first time ever having to use a storage facility. Gracias
Lorraine S | Overall ExperienceMany problems and headaches using auto pay system which led to many confrontational communications
RON M | Overall ExperienceThe U-Haul facility on Poway Road is very clean and the staff is very friendly and courteous. There is one person that I would like to recognize and that is Toby he has excellent customer service and always greets people with a smile he is always there when you need him or have questions, and always works in a timely manner so the customer can get on their way. In all I would recommend this facility 100%
Stephen H | Overall ExperienceWe were very satisfied with our U-Haul experience at the Poway, CA location. We used them for over 5 years. We have always received excellent customer service. I highly recommend this facility to anyone needing temporary extra storage space.
CAROLINE D | Overall ExperienceDue to staff member LANDON VOELKER, this Uhaul is the one I have come to value highly. His customer service and outstanding attention to detail as well as his professionalism and friendliness in accomplishing everything 100% would make me recommend Uhaul *at this location. *Especially if Mr. Voelker is onboard there. 5 stars for this employee! ¡Gracias!
gena d | Overall ExperienceI think it's ridiculous that the staff won't help you to load or onload your car onto a car dolly or trailer or to help you to lock it down and secure it. I understand it's for liability issues, but really?
Sally M | First ImpressionsYou have a very good to show you there but when I moved out I had $4 and change a credit that they did not ever give me if you needed that money that bad I would have gave it to you
alan g | Overall Experience