Excellent serviceEDUARDO H.
Customer Reviews for U-Haul Moving & Storage of Portage Park
Chicago, IL 60641
(Montrose and Cicero)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.- dom.: 7 a. m. - 7 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I've rented a U-Haul truck for moving purposes from this location several times and there's server reasons I come back: impeccable customer service, clear communication, and a very consistent positive experience. Highly recommend this team of caring and compassionate individuals to serve your rental/retail needs. Thank you for a seamless experience, U-Haul on Cicero! You better believe, we will be back!Amber C.
Everything was perfect!Douglas R.
When I dropped off, a man who didn't greet me just barked and asked "where's your paperwork?" He looked at it for a moment, then handed it back to me and stormed off, screaming "I don't know where they think I'm supposed to park all these fucking trucks!" - I was then left to check my own truck in.Ty J.
El cliente no dejó un comentario.gelasio B.
El cliente no dejó un comentario.William P.
I've rented probably 6 vehicles from the Cicero Ave location over the past couple months, two of which had dangerous levels of damage. The 15' box truck I rented several weeks ago had been in an accident and suffered damage to its steering system to such a degree that I would have to turn the wheel about 30 degrees to the right to have it go straight. The most recent cargo van I rented had a broken windshield which had one of your pre-existing damage stickers on it. This is illegal and if I got pulled over by a cop, I would have gotten a ticket due to your staff's incompetence. When I returned the van and notified the staff, they didnt care at all and said this was normal. What the fuck is wrong with you people? Do you know why broken windshields are illegal? Because if something else hits the window, like a rock kicked up from a semi-truck, the wind shield will shatter and spray me and the other occupant with thousands of tiny glass shards, which in turn could cause me to get in to an accident. What the fuck is the point of these damage waivers or you billing customers for damage, when you refuse to fix it even when it could result in serious bodily injury. What the absolute fuck is wrong with you people.Matt B.
The girls were busy but very professional and helpful.SABRINA C.
El cliente no dejó un comentario.Dominik H.
El cliente no dejó un comentario.PAUL G.
I was pleased with the trailer I rented. I was in and out in a reasonable amount of time. I'll rent from this location againthomas T.
The staff is great and very helpful and I always have my truck on timeDobra B.
Great customer service on both ends. Pleasant employees. Thank you.Stanley C.
Make it clear that even with a "truck share" online van reservation, you will have to go in the location to get the key. I'm not sure how that would work after hours. I also had to switch my reservation because your reservation site let me do a "truck share" rental at a location that also can't accommodate after-hours rental.Neal S.
El cliente no dejó un comentario.Jill S.
El cliente no dejó un comentario.Jeffrey L.
El cliente no dejó un comentario.Rafael O.
El cliente no dejó un comentario.ED B.
Awesome experience! Luciano was professional, friendly, thorough and efficient. I had a reservation and it was very busy when I arrived. Luciano kept the line moving and handled everyone patiently and professionally. I also had a great experience with drop off when I return the vehicle. ¡Gracias!Sonia K.
El cliente no dejó un comentario.Nate P.
Not greeted when walking in. Felt rude to interrupt the two girls talking. The women I approached sent me over to the next person instead of being greeted by the open cashier. Moving is stressfull enough. It's nice when companies in the business can uphold the highest customer service and that's from the moment a customer walks in.Jennifer R.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.Steven S.
El cliente no dejó un comentario.Shawn S.
El cliente no dejó un comentario.marycela G.
El cliente no dejó un comentario.Vicki B.
El cliente no dejó un comentario.Colin C.
El cliente no dejó un comentario.DULCINEA C.
El cliente no dejó un comentario.Okechukwu O.
Staff were friendly and helpful, though initially didn't give me/mention the extras I'd ordered with my rental (furniture dolly, bags). Overall was pleased with the convenience and ease of both check in and drop off.Emily T.
After hours check in DOES NOT WORK because LOCATOR DOES NOT WORKMARTIN S.
Uhaul people needs more trainingSergio J.
El cliente no dejó un comentario.Ryan M.
Nothing! Helpful people, friendly, etc.. all in all, a great experience. I am moving. lot of stuff out of Chicago and will use uhaul on Cicero again very soon!SEAN M.
11/10 these MF know what's goodAdrian R.
The girls at the counter were very professional & friendly!Jaquelyn F.
The bestSlawomir L.
El cliente no dejó un comentario.Stanley C.
Employees were courteous kind and easy returnJuan C.
El cliente no dejó un comentario.Susan U.
I would only use this place if absolutely necessary. I only had to drop off a one-way rental and even for this simple transaction they managed to be rude.Gary F.
El cliente no dejó un comentario.DAVID M.
No commentsHiram N.
Your app never works. 1) I still had to go to the desk and have one of your employees do everything I just did on the app (drivers licenses, etc) ehrn rrenting the truck 2) When returning the truck,your app just keeps asking me to take pictures of the odometer and gas, but won;t move on the next screens, just keeps asking for another photo. 12 should be enough. This is NOT user-error or phone issues - this is a different galaxy phone from the last time I used the app (a year ago), and I have no issues with technology.Karol G.
El cliente no dejó un comentario.antonio M.
Excellent experience all-around. Highly recommend!!Laura M.
Friendly, helpful service even though we switched rentals after we got there. Highly recommend.Jason B.
El cliente no dejó un comentario.Elizabeth R.
They've always done right by me at this location. Even if it's a last minute thing they always pull through for me.Ismael L.
The online option was HORRIBLE, seams like 1 was chatting with 4 different people since 4 names came up. In the end no one could help and they asked me to go into the store to pick up the keys. I waited for about 30mins to pick up keys, due to the long line and only 1 person working.HUGO R.
El cliente no dejó un comentario.Royd A.
El cliente no dejó un comentario.William M.
Discounts! In this economy, we could all use some!Jaime R.
I called the number on the invoice and it was not the number of the location I got the trailer from must be a call center. Not happy with the woman who I spoke with, it all worked out in the end but didn't need extra aggravation .Gary D.
El cliente no dejó un comentario.tempie J.
Ensure that vehicle are cleaned I received a van that was not cleanDorron B.
El cliente no dejó un comentario.Vasile P.
El cliente no dejó un comentario.Norma M.
I'm very happyChristopher D.
El cliente no dejó un comentario.Neal S.
Great service Great priceKAMIL R.
El cliente no dejó un comentario.Evgniya D.
El cliente no dejó un comentario.Flavius B.
I purchased a storage unit, the initial employee who set up my account was AMAZING! I was on auto pay-had the storage paid successfully until March 2022 which is when I decided I will take out my belongings. I spoke to a woman who removed me off auto payment, she understood that I was closing my account, she advised me to come in get my things and we can take care of payment. I still had a few questions so I called two days after my billing date, a gentlemen I spoke with was so rude to me, he ends up arguing with me about billing. I reiterated that the money didn't matter, I'm trying to understand how the process works for closing a storage unit---he still wants to argue with about the MONEY?!?! I was a good standing patient on AUTO PAY! My point is treating me less than a great customer is unacceptable especially in customer service. After our call I was charged for the Unit and a late fee after (conversations recorded correct?) I specially asked to settle my bill upon my arrival because i was still confused regarding the process of closing a unit. Which was never answered!!! BTW The audacity! Also, that same day I was also locked out of my storage that same day-this isn't over.HANNAH S. | Overall Experience
I would have preferred one without steps, but their friendly customer service made up the difference.Gere P. | First Impressions
El cliente no dejó un comentario.Dawn R.
Easy to use , friendly staff. Great experience. In and out very quickly.jeff P.
The pick up and the drop off was easy. No issues I will recommend this place to friends. The workers were nice and answered every question.Gerardo E.
El cliente no dejó un comentario.juan F.
Everything was handle professionallyJose O.
El cliente no dejó un comentario.JAMES T. | Overall Experience
El cliente no dejó un comentario.Juan V.
2nd time i rented from here and both times issues with computers, but each time was well helped by the employee behind the desk. I didn't get the woman's name this time, but we had reserved a van, we got there but she said all computers were down so couldn't really help. Then proceeded to let us know we could move the reservation to mobile pickup. As I was doing that, she got on the phone with someone at UHAUL, who was able to finish my reservation/pickup from wherever she was. Great workaround and help from someone who was not super enthused that the computer system was down.BRENDAN B.
Staff was very helpful whenever I had questions or had trouble getting access to the storage room.juan h. | Overall Experience
Keep up the good work Hector was fast and efficient Girl at the desk also greatDONNA P.
Very professional and great service!Xue V.
Was to drop in wautoma....then told to take to Princeton cause wautoma had no room sounds like a you problem not a my problem! Will be calling area manager in the morning as to not bother him on a Sunday!!!!Debra M.
Why the prices went up!!?DOMINIK H.
I was charged $20 for returning vehicle after hours. This is new and unfair.NOEL C.
El cliente no dejó un comentario.LaTonya S.
El cliente no dejó un comentario.CESARIO F.
Find the way to make Check out process easier for adults who might not be computer savvy or cannot handle technology as good as young people I am sure many of your customers are on that category.Antonio M.
El cliente no dejó un comentario.Hilson V.
Es un servicio muy eficiente me encantó el personal muy amable lo recomiendo ,E usado esta bodega antes la recomiendo es excelenteEmily G. | First Impressions
Switch the trucks to electric. I rented a 15 ft. truck drove 80 miles and had to put 14 gallons of fuel. That's 6 miles to a gallon, very inefficient fuel economy.Joseph B.
El cliente no dejó un comentario.Bill F. | First Impressions
El cliente no dejó un comentario.Saul C.
El cliente no dejó un comentario.Eric P.
Wonderful customer service everybody there was kind and helpful. I will recommend to anyone who asked me.ELAINE C.
El cliente no dejó un comentario.Larry B.
El cliente no dejó un comentario.Carol G.
El cliente no dejó un comentario.Ina N.
El cliente no dejó un comentario.Natalie R.
Everyone at UHAUL is friendly and efficient and nice to work with. Keep up the good work! Jim Stuckey Mid-West Screw Products 3523 N. Kenton Ave. Chicago, IL, 60641 773.283.6032 x115 email@example.comJAMES S.
Ensure that the back door of the truck opens easily. After 5", it would get stuck. I had to have help every time when opening it (and the people helping me had trouble too, including your employee).JANET K.
I got this morning at the place at 6:59 trying to rental equipment and a guy show up running and opened the door till 7:13 and began to work till 7:20, we were 3 customers already waiting for him to open, that needs to be improvedANGEL H.
Good customer serviceBETTY T.
Not sure why a my rental was so much! For a van it started as a 2 day rental.picked up at 1 pm on the 26th brought it back 8 pm on the27th. The new after hours check in sucks. You pull in on the south end,the scan code is on the northED B.
El cliente no dejó un comentario.LUIS G.
They app to get the truck with the cell phone don't work waste of time!Mauro T.
Professional staff thank you guys for the great service, I'll come back for sure.AZIZ M.
Very clean facility with good accessibility. We had trouble resolving at least two issues (over a 7 month period) via telephone and emails. Emails were unanswered. Tried calling multiple times at different times and calls were unanswered, eventually bounced to call center in AZ, where staff referred us back to facility, which we could not contact other than showing up in person. This was difficult as we were out of town, and was a frustrating experience. Other than that, the facility met our needs.RONALD C B. | Overall Experience
The young lady was very helpful and professional.JAIME R.
El cliente no dejó un comentario.MICHAEL R.
El cliente no dejó un comentario.DOROTHY W.
The staff was wonderful!! I truly appreciate them.Luz R. | First Impressions
I can't complain too much the location was very clean, i would just recommend for the lights on the timers to be on longer we were in the storage unit and the lights kept going off on us. I would also recommend better signage on truck returns we ended up going to the wrong side to return the truck and had to go all the way around to bring it in the right side. When I was returning the storage unit another family did the same thing so I'm sure it's an on going issueBianca R. | Overall Experience
El cliente no dejó un comentario.Bianca R. | First Impressions
El cliente no dejó un comentario.Louanna K. | Overall Experience
El cliente no dejó un comentario.Louanna K. | First Impressions
El cliente no dejó un comentario.Michael R. | First Impressions
I love you guys and thank you!Angel V. | First Impressions
I've been with U - Haul for many years I highly recommend them the staff is very helpful in assisting their customers and very polite and very helpful on any accomodations customers need I highly recommend U - Haul and will continue using them in the future I want to thank them for all their services 🤗anna r. | Overall Experience
The staff was rude locked me out of my unit 2 times and couldn't explain why. When I made a complaint they raised my rent so I closed my unit and went some where elseMICHELLE E. | Overall Experience
The worst experience ever ! ! ! When I made the reservation I was told I 'd get a dolly but when I got there ... I was told with almost maniacally by the man that they didn't have any ! Like he got some sort of thrill out of it ! But that's peanuts compared with the out right lie that I'd get a locker on the first floor I'm almost 62 and am on SSI with a misaligned spine , high blood pressure and diabetes. I But when I got there I was told it was on the 2' ND floor and would have to c arry my boxes and bins up one flight,across a tier,down the stairs,up a flight of stairs and down another tier ! I had to go to another facility who accommodate d me professional y and without a problem. I am filing a complaint with the BBB and with the Illinois attorney general office for fraud not to mention the appropriate socal media not to use your corporation for anything what's so everAnthony C. | First Impressions
I was not ever told that there is a few for 24 hour storage so when I got there it took about 30 minutes to even get to the point where I had access to the storage. I have an upstairs unit and the ramp up is impossible. Spent over an hour trying to get my UHaul and trailer back down off of it. I had to use the restroom in the facility and someone was there listening to music, sounded like a party. It was overall just way too much for me.Montoria M. | Online Move In
great service, affordable rates, easy access. We used two storage units for a few months while staging/selling a house, and it was convenient and quick.Nora V. | Overall Experience
El cliente no dejó un comentario.Ashley D. | Overall Experience
The worker Treavon Robinson was Awesome, he was very helpful I was really pleased with his service, and I thank & Appreciate his workMONIQUE J. | First Impressions
El cliente no dejó un comentario.George T. | Overall Experience
El cliente no dejó un comentario.Ariana P. | First Impressions
Office was well staffed yet there was still a line for check in. My person was very helpful in changing my original reservation to a larger unit, although there was some confusion about whether I indeed had a reservation to begin with. Facility was clean and provided multiple carts for unloading/loading.Kim B. | Online Move In
Excelente servicio al clienteMoises C. | Overall Experience
Constance was very helpful and understanding. Gracias.John G. | First Impressions
El cliente no dejó un comentario.Mary S. | Overall Experience
Great service.and excellent staff.Juan C. | Overall Experience
El cliente no dejó un comentario.DANNY F. | First Impressions
El cliente no dejó un comentario.SILVIA S. | Overall Experience
El cliente no dejó un comentario.ANDREW A. | First Impressions
El cliente no dejó un comentario.josue r. | First Impressions
Great staff. Evertime I walk in here its busy but im always taking care of. Great spot to do business.miguel s. | Overall Experience
El cliente no dejó un comentario.McKenna S. | First Impressions
El cliente no dejó un comentario.Josefina N. | Overall Experience
The trucks are dangerous. The ramp is dangerous, the storage units are tiny and overpriced. And the lock you're forced to buy are terrible.Leticia H. | First Impressions
El cliente no dejó un comentario.Nora V. | Online Move In
There was a single employee present and a long wait to be helped. Once I was assisted during checkout the employee was so rushed that he couldn't process my transaction properly. He offered no information on how to access my unit. I attempted to access on my own immediately after being checked out and I was unable to access any of the doors. I returned to ask why and found out he never processed the transaction. I then had to wait again for the single employee to come back from 'hooking up a trailer' which was partly true, the smoke break being the other.. Then this employee was unable to read credit card numbers on his own, I had to repeat phone numbers and card numbers repeatedly over 10 mins for him to finally be able to actually process the purchase of the unit. I then had to ask him multiple questions on how to access, where the unit was located, etc. as he offered no detail proactively.nick k. | First Impressions
El cliente no dejó un comentario.Brigette H. | Overall Experience
Thank you for having places like this.it was a great help for me thank you.Emily G. | Overall Experience
I explained my storage needs to a young lady who attended to me, in which I let her know and showed her one of the bikes i needed to store. for one there weren't any storage space that could accommodate my need, except for on the top floor of the building and the rest were to small. She had told me that the space I finally settled on only had four steps leading to the space, when it was actually 4 flights of stairs making it totally impossible for me to get my items to the space since there aren't any elevators. Seems to me she needs to understand the layout of the facility a bit more, Info was deceptive and I left very dissatisfied.Victor B. | First Impressions
This facility has an extremely poor layout. In order to access the unit, you have to climb a super steep ramp that ends in a tiny landing. Good luck getting a moving truck up there. How is there no elevator?!? I rented a unit and then immediately moved out.DAVID P. | Overall Experience
El cliente no dejó un comentario.Ramon T. | Overall Experience
Veronica was very polite and helpful. She even gave me a water bottle after I asked if there was a Coke machine. (I was extremely thirsty after moving everything into the facility on a warm, humid day.) My only suggestion for the facility would be to put in a little ramp of concrete to cover the big bump at the threshold between the parking lot and the indoor storage facility. There's a big bump whether you go through the large garage door or through the small door next to it. This makes it difficult to push a fully loaded cart over that bump and into the building. Otherwise, it was a smooth experience!Steve L. | First Impressions
I went to drop off my stuff on the storage only to be blocked off by all the Trucks, so I had no access to the drive up ramp not only that but, there was a lock on my storage unit that I did not have the key to so I couldn't take anything in it even if I wanted to. Had to come back the next morning to unload.David Z. | First Impressions
El cliente no dejó un comentario.Dana T. | Overall Experience
Poor experience never renting there againluis g. | Overall Experience
El cliente no dejó un comentario.marco c. | Overall Experience
Great staffCatherine M. | Overall Experience
Truck and storage was helpful and easy going!Jessica V. | First Impressions
Worst experience I've ever had with a business in my life.Maria S. | First Impressions
The service was very excellent and prompt they were very helpful I really like the staffanna r. | First Impressions
My unit was infested with rodents that were alive in my shoe boxes and ultimately came out of clothes that were in bags once I emptied the bags at home... horrible and terrible as well as traumatic.Manny M. | Overall Experience
The night time manager was pleasant , he made sure I was taken care off .gabriel g. | First Impressions
Wish this center could be open till 9pmdarcy w. | Overall Experience
Storage room is a joke No elevator If you guys are going to give some for free dont give out the worse room there is I will move my things out as soon as possible Doors dont open Escalator veryBlanca D. | First Impressions
Brian W. Was great at what he does, very professional, very courteous . Happen to be there at peak hour's and Brian was a Pro. I would highly recommend this U-haul because of the dedicated staffGLen H. | First Impressions
I love coming here! When I am in need of a vehicle to help me move, I can count on them!& the customer service is awesome! They don't mind giving you a helping hand when you need it. I sure RecommendJojo D. | First Impressions
Bryan was good helpjonnathon g. | First Impressions
When I was going through hard times to pay my rental unit the Manager Michael Rodriguez worked with me by making arrangements to make my paymentsJESSICA V. | Overall Experience
I felt that my belongings we're safe and secure at this facility. They installed many new securities since I moved my stuff in. It worked.LINDA S. | Overall Experience
I loved it. It would be very helpful to have a ramp for the storages above the 1st floor level.yve m. | Overall Experience
Very nice employees, but is too slow.cesar g. | Overall Experience
Worst experience! Only one person staffed and over 7 groups waiting. Waited over 45 minutes for storage unit that I had ordered on the app. Employee was incompetent of uhaul system & unprofessional.Kevin F. | Reservación
While this facility is convenient, the spaces are rather small for the price. the low ceiling make it difficult for a person of my height, 5' 10" to manuver around the space.MIRIAM H. | Overall Experience
Servicios adicionales en esta ubicación
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