Comentarios del cliente para U-Haul Moving & Storage of Portage Park

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Portage Park

Grado total:

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Brandon D.
Grado:

I have always used this location. They are friendly and fast. Thank you, Brandon Diaz ALPHA SALES

zoila G.
Grado:

El cliente no dejó un comentario.

Lizbette R.
Grado:

El cliente no dejó un comentario.

Kamila S.
Grado:

El cliente no dejó un comentario.

Lisa R.
Grado:

The location I scheduled for a drop off refused to take the truck. The owner was extremely rude and was not even willing to help me find another UHaul location and slammed the door in my face when I was leaving. I know this is not UHaul’s fault, but Montrose Auto Clinic should be removed as a drop off location for trucks.

James S.
Grado:

My rental went very smoothly and promptly. Personnel are professional and courteous.

Lorene L.
Grado:

El cliente no dejó un comentario.

Jessica V. | First Impressions |
Grado:

Truck and storage was helpful and easy going!

Gloricelly M.
Grado:

El cliente no dejó un comentario.

Rebekah G.
Grado:

Do not recommend the 24/7 online app. Location services do not work and I was unable to check in my rental and was charged a fee. No fault of mine. The app is bad news.

Luciano G.
Grado:

The staff at this location were extremely helpful in determining the size of storage space I needed and the truck rental and supplies. Luciano and Hector drove the truck, loaded the truck and unloaded the truck contents into my storage space. They were completely professional. Kind, organized, efficient, and very helpful during an extremely stressful time for me. I would recommend this location and staff to anyone and will do so. No suggestions for improvement. Continue to provide the excellent level of service I received.

Walter R.
Grado:

Easy to rent and return; very pleasant staff!!

Maria S. | First Impressions |
Grado:

Worst experience I've ever had with a business in my life.

ALICIA R.
Grado:

The customer service was wonderful, Employees were very helpful,Luciano Gonzalez super nice and gives as good advice for the size of truck we need it.

Miguel H.
Grado:

Great staff , great service.

Javier Q.
Grado:

Lady attendant at the pick time, very unprofessional and rude not costumer service skills at all !!!!!!!!!!!!!’

Anthony S.
Grado:

N/A

Marc S.
Grado:

The staff was polite and quickly processed me. The van was very clean, and was easy to drive. The rear view camera projected onto the mirror made backing up very safe.

Beth O.
Grado:

Great availability and super nice staff!!

Michael I.
Grado:

The ease and hassle free rental of uhaul makes it an easy choice. The price and staff at the north Cicero location complete the hassle free experience. I have only rented a truck from uhaul a couple of times. I wouldn’t hesitate to rent from Uhaul specifically at this location again and again.

James S.
Grado:

Very polite employees fast service and super easy return so just keep doing what you are doing!

Joseph W.
Grado:

The customer service was great, everything was very well explained. On the phone and in person. Would definitely use UHAUL again.

Doyle L.
Grado:

The receiving attendant was obviously sleeping in the back room while I waited several minutes to be greeted. When I returned the vehicle a young woman who was very polite and working hard to take care of everyone all by herself was overwhelmed and I was forced to leave the rental there to take my Uber to get to the airport. I informed the woman attendant I was leaving and why. Now I receive a $600 bill and there was no inspection while I was present! Extremely poor customer service. I rent your vehicles for business very frequently and want to continue but this is a possible deal breaker.

James J.
Grado:

El cliente no dejó un comentario.

Monica E.
Grado:

I used this location because your mobile service didn't work and i stayed on hold for help for 42 minutes. Terrible

Brian P.
Grado:

The individual that connected the trailer to my car was extremely argumentative and confrontational.

Gary W.
Grado:

El cliente no dejó un comentario.

anna r. | First Impressions |
Grado:

The service was very excellent and prompt they were very helpful I really like the staff

Michael P.
Grado:

El cliente no dejó un comentario.

Brian W.
Grado:

Luciano was a very informative and helpful employee. I appreciated his knowledge and speed of transaction.

Cassandra K.
Grado:

No need for improvement. This location is wonderful. Clean, efficient and friendly. I would recommend this Uhaul store to any friend.

Felix M.
Grado:

El cliente no dejó un comentario.

Jason E.
Grado:

El cliente no dejó un comentario.

Steven A.
Grado:

Excellent customer service during rental and return.

Martha D.
Grado:

The people here are great. They will take care of your needs and are very friendly I really would recommend this place for your moving.

MIKE B.
Grado:

very friendly and helpful staff

Karen L.
Grado:

The only issue I can think of is, it would have been nice if parking for my vehicle was available while I used the rental.

William R.
Grado:

El cliente no dejó un comentario.

suzanne B.
Grado:

At the time of our visit at 2:05 the gentlemen who helped us was very helpful and very polite. He also found my husbands wallet when we were about to leave. Absolute wonderful service. I will definitely recommend this place to anyone I know. Great service! Thank you.

Daniel B.
Grado:

CLOSE BY

Sam M.
Grado:

Everything was great but I misunderstood about dropping the truck off I thought they wanted me to bring it inside but the gate wouldn’t open I tried several times but everything worked out I guess thank you for everything

Luciano G.
Grado:

El cliente no dejó un comentario.

Neal F.
Grado:

El cliente no dejó un comentario.

richard O.
Grado:

it looks like renting via internet takes longer then just going there & dealing with service person. Took me half hour to finally drive out with my rental van!...

Edwin C.
Grado:

My 3 star rating has nothing to do with this location and its employees. The employees here were friendly and helpful. The issue I had was trying to get a pickup truck I had reserved with the Uhaul app. It is suppose to be a faster way of getting a vehicle instead it took a lot longer. The Uhaul employee at the counter was able to check out around 4 or 5 walk-in costumers before I was able to get the truck using the app. The app process itself was simple but the issue here was that it kept freezing up. It took forever to get through the various steps. Once they remove all the bugs out of the app it should be a great way to get your truck.

Erick R.
Grado:

excellent service, drove in the wrong way & an associate came out quick to help me & had me out within minutes...

Anthony S.
Grado:

It was really convenient with the after hours drop off

Emil G.
Grado:

El cliente no dejó un comentario.

Brian M.
Grado:

El cliente no dejó un comentario.

ERIC M.
Grado:

El cliente no dejó un comentario.

Marangely M.
Grado:

Friendly customer service. Awesome!

Jonathan L.
Grado:

El cliente no dejó un comentario.

aneta J.
Grado:

El cliente no dejó un comentario.

Joel V.
Grado:

I wan charged twice on my credit card and charged for addt’l fee that i didnt do it. Truck is clean!

samuel T.
Grado:

The location here was great. But U-Haul's new 24/7 Truck Share tool was abysmal. They may be trying to join the world of disruptive tech, but it doesn't work when your online access tools don't work in the most basic server-side functions. Wasted an hour dealing with it before finally getting pushed to this location where the employees were exceptionally awesome. Just never EVER trust 24/7 truck share. It's terrible.

James S.
Grado:

I AM A FREQUENT RENTER OF VANS FROM UHAUL AND THE TEAM AT 4301 N. CICERO AVE. CHICAGO, IL ARE OUTSTANDING. I ALWAYS GET ACCURATE AND EFFICIENT SERVICE BOTH OUTGOING AND RETURNING. I HIGHLY RECOMMEND THIS LOCATION FOR YOUR RENTAL NEEDS. JIM S.

Domiciano R.
Grado:

El cliente no dejó un comentario.

Tomasz L.
Grado:

El cliente no dejó un comentario.

fanchon K.
Grado:

El cliente no dejó un comentario.

Dennis P.
Grado:

I was very happy they upgraded me from a pick up to a truck, thank you

Jesus C.
Grado:

Everything went very smooth

Michael P.
Grado:

Easy to rent

Raul S.
Grado:

Check in and check out were easy and your employees were attentive and knowledgeable.

Sean H.
Grado:

El cliente no dejó un comentario.

Javier M.
Grado:

El cliente no dejó un comentario.

Jorge L.
Grado:

El cliente no dejó un comentario.

Valon K.
Grado:

This is not for me. I don't live in Chicago and didn't rent a u-haul.

alexander O.
Grado:

El cliente no dejó un comentario.

Michael I.
Grado:

Everything was simple and easy to do. You have a great team at the Cicero location. I will definitely use this location again for any of my moving needs.

Emanuel Z.
Grado:

I spoke to a rep in the general customer service number. I told her several times that I was not able to understand her English. She transferred me to someone else in the middle of me speaking to her. She got upset and was not helpful at all.

Shawn N.
Grado:

Stop requiring gas tank to be the same as when given the vehicle

Susan R.
Grado:

El cliente no dejó un comentario.

alexander O.
Grado:

El cliente no dejó un comentario.

Steven A.
Grado:

Everything went as well as I could have possibly expected it to.

Terrence S.
Grado:

El cliente no dejó un comentario.

Siara C.
Grado:

El cliente no dejó un comentario.

Monica N.
Grado:

The line was a little slow in the morning. Only 1 person to check everyone in. When I dropped off truck no one was there in the garage and I had to wait about 5 minutes or so until someone came to check me out. Overall I was satisfied with my reservation

David S.
Grado:

No improvements necessary. The check in and check out were vary quick and efficient.

Manny M. | Overall Experience |
Grado:

My unit was infested with rodents that were alive in my shoe boxes and ultimately came out of clothes that were in bags once I emptied the bags at home... horrible and terrible as well as traumatic.

Michael C.
Grado:

El cliente no dejó un comentario.

Ellen I.
Grado:

El cliente no dejó un comentario.

JAMES V.
Grado:

El cliente no dejó un comentario.

Shandee V.
Grado:

I use UHaul 2-3 times a month for work, and this is by far the worst location I've used. I was set up for mobile 24/7 check out, and upon arriving I was unable to do so. After walking in and talking to the attendant, she mentioned that the truck was locked in the garage (which defeats the purpose of a 24/7 check out). She refused to charge the card I had on file (stating that UHaul stopped doing that months ago) and it took an additional 15-20 minutes to get my truck when normally it is an in & out operation. To add insult to injury, the truck was in poor condition. The driver door lining/seal was falling out, the cab smelled like smoke, and the back roll gate had troubles opening and closing. This truck needs to be retired. I do not plan to rent here again.

Rebecca H.
Grado:

1. It was impossible to efficiently call Portage Parks office, it took an hour to get anything going; communication was a constant struggle 2. One of our boxes looks like it was damaged and re-glued, which affected one of our furniture pieces 3. Our boxes were not delivered to their designated location

Othman S.
Grado:

I like the new way of dropping off the equipment. It was a nice experience for me. Using my smart phone to complete the drop off. Thanks

Brandon K.
Grado:

El cliente no dejó un comentario.

Edward C.
Grado:

El cliente no dejó un comentario.

Jessica T.
Grado:

Was sent in a truck with a very cracked windshield.

Patricia J.
Grado:

We are very satisfied with the service and results, time, price and location.

ivette C.
Grado:

Brian Watnow was professional, friendly and knowledgeable. Helped me with all my questions and the overall process went smoothly. Good experience and good customer service.

DONNA P.
Grado:

Keep up the good work!

Jennifer S.
Grado:

Where to leave the truck was still confusing despite signage but otherwise it was fine

Ellen I.
Grado:

El cliente no dejó un comentario.

Kevin C.
Grado:

Ryan was a huge help in getting the truck checked back in; he even pulled it into the lot for me!

Nathaniel P.
Grado:

Have more personnel available to assist customers.

Diego R.
Grado:

El cliente no dejó un comentario.

Rachel F.
Grado:

The last time I utilized U-Haul your employee walked me to the rental, this time, I walked to the rental by myself. On the returned of the rental I was a bit confused of not actually knowing to drive into the garage. I'll know for the next time. Otherwise it was great.

lizbeth M.
Grado:

Muy buena atención

Maria B.
Grado:

El cliente no dejó un comentario.

Sonia T.
Grado:

El cliente no dejó un comentario.

Keith V.
Grado:

The staff when I checked in this morning very rude. I waited 15 minutes to return the van when I returned it. I’ll never rent from u hall again!

Russell S.
Grado:

The ten foot truck could use a real tachometer, to help conserve gas on the road. Other than that, it drove very well, and stayed within the advertised miles per gallon.

PAUL S.
Grado:

El cliente no dejó un comentario.

Sergio C.
Grado:

Very nice ,clean and friendly people working there thanks to all

gabriel g. | First Impressions |
Grado:

The night time manager was pleasant , he made sure I was taken care off .

darcy w. | Overall Experience |
Grado:

Wish this center could be open till 9pm

Blanca D. | First Impressions |
Grado:

Storage room is a joke No elevator If you guys are going to give some for free dont give out the worse room there is I will move my things out as soon as possible Doors dont open Escalator very

GLen H. | First Impressions |
Grado:

Brian W. Was great at what he does, very professional, very courteous . Happen to be there at peak hour's and Brian was a Pro. I would highly recommend this U-haul because of the dedicated staff

Jojo D. | First Impressions |
Grado:

I love coming here! When I am in need of a vehicle to help me move, I can count on them!& the customer service is awesome! They don’t mind giving you a helping hand when you need it. I sure Recommend

jonnathon g. | First Impressions |
Grado:

Bryan was good help

JESSICA V. | Overall Experience |
Grado:

When I was going through hard times to pay my rental unit the Manager Michael Rodriguez worked with me by making arrangements to make my payments

LINDA S. | Overall Experience |
Grado:

I felt that my belongings we're safe and secure at this facility. They installed many new securities since I moved my stuff in. It worked.

yve m. | Overall Experience |
Grado:

I loved it. It would be very helpful to have a ramp for the storages above the 1st floor level.

cesar g. | Overall Experience |
Grado:

Very nice employees, but is too slow.

Kevin F. | Reservación |
Grado:

Worst experience! Only one person staffed and over 7 groups waiting. Waited over 45 minutes for storage unit that I had ordered on the app. Employee was incompetent of uhaul system & unprofessional.

MIRIAM H. | Overall Experience |
Grado:

While this facility is convenient, the spaces are rather small for the price. the low ceiling make it difficult for a person of my height, 5' 10" to manuver around the space.

No reviews have been submitted for this location.

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