Customer Reviews for U-Haul Moving & Storage of Portage Park

6,223 comentarios

4301 N Cicero Ave   Chicago, IL 60641
(Montrose and Cicero)

(773) 286-4507

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sat–Sun
    7 a. m. - 7 p. m.

Servicios en esta ubicación:

Contáctanos

(773) 286-4507

4301 N Cicero Ave
Chicago, IL 60641
(Montrose and Cicero)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sat–Sun
    7 a. m. - 7 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

They are very professional helpful friendly and the facility is well-maintained. I had absolutely no problems at all and I actually did recommend a friend not too long ago

Angel V.  |  Overall Experience 
Clasificación:
5.0

Your crew at this location was great. Nice hire.

ELIESER D.  |  Overall Experience 
Clasificación:
2.0

The person behind the desk is kind of mean he doesn't have customer service!

Mauro T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristofer S. 
Clasificación:
5.0

Counter person even came up the ramp to facilitate load in-both people great that day!

DONNA P.  |  First Impressions 
Clasificación:
1.0

I rented a truck for 29.99 for 24 hours, i return it after only 11 hours, 8pm to be exact and then charged me an extra 20$ because i returned after hours. How do you like them apples? Douchebag thing to do.

Arturo V. 
Clasificación:
5.0

Staff is really nice and kind at this location, but van was not fully cleaned. Overall, good experience thanks to cool staff.

Maja H. 
Clasificación:
5.0

The employees at both locations were fantastic. On the equipment, the truck I rented needed the following work performed in my opinion: new windshield wipers, front end alignment, the serpentine belt needed to be replaced. It squeak terribly, and the parking brake needs to be looked at because it really didn't work.

Jeffrey M. 
Clasificación:
1.0

Spent 2 hours waiting for them to fix wiring for trailer

Jose G. 
Clasificación:
5.0

Great friendly prompt service and a very smooth easy process!!

April V. 
Clasificación:
5.0

The gas tank when I picked up the truck has less than half a tank of gas. I did end paying a little extra but overall everything was great.

Cameron E. 
Clasificación:
1.0

Please do not trust them..

TOUSHIFHUSEIN P. 
Clasificación:
3.0

Initial vehicle had a broken blinker, and that was only discovered after leaving. We had to return to exchange vehicles and the process was lengthy.

Steffen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Khaled J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

Very very clean. Great workers

ELIESER D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

The manager Mike as well as the rest of the staff Keyomi, Lou etc go out of their way to make sure you have all your moving needs in place. As far as the moving truck, packing supplies and storage unit that is an appropriate size for your belongings. I highly recommend this facility. And feel the security makes a woman who needs to go into a unit at any time of the day feel safe. Staff Keep up the great customer service at the Portage Park location.

SUZETTE K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

nothing

anthony A. 
Clasificación:
5.0

👍👍👍👍👍👍 The best costumer service, great vehicle

Sorin B. 
Clasificación:
5.0

Everything went smoothly and the people at this location were very polite and professional. I'll be back to rent again!

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elena P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULSUN P. 
Clasificación:
3.0

Explain to ur customers wat they have to do when u return a truck after hours not just tell them to go on the link. They told me to go on link after i dropped off truck didnt know i needed mileage and gas to put on the website when i dropped off car i dropped off car locked it went home to get on link had to return back for a barcode couldnt get mileage cause it was locked and got charged 20 for not putting it down. If i knew i was getting charged would have never bothered to go back 15 min drive to get barcode.

Ivette H. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
3.0

Charged more then necessary

TED L. 
Clasificación:
5.0

Excelent service.

Carlos R. 
Clasificación:
5.0

The girl at the front desk was so friendly, knowledgeable and HELPFUL! Veronica?

Kelly A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marshall Y. 
Clasificación:
5.0

Quick and easy check-in and return process.

Vanessa K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elvis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

Keep up great work! I really had pleasant experience and was able to finish my project that day. Very helpful staff- Thank You!

Andrew K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

I do not know their name? The man who helped me check our reservation back in when dropping off. He was kind, considerate and explained more about the return then ever before. Very informative and very much appreciated. Nice to learn from the ones who know how!! I never new the rate of gas that needed be replaced always just filled the uhaul up. Basically guessing. He explained that on the receipt that it has a level monitor and if you use so much then it tells you exactly what to fill back up with! Never knew. This doesn't exclude the kind and welcoming nature of being checked in as well. We reserved online with no hassle. Came in to pick up with no hassle. In and out in less then 5 minutes. Very smooth, very kind and overly helpful. I'll use U-haul every time when needed!

Christopher D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terrence L. 
Clasificación:
4.0

The only thing I dislike was after checking in online I still had to wait over 20mins before I could get the vehicle I rented.

Charles W. 
Clasificación:
4.0

Awesome Staff

richard M. 
Clasificación:
5.0

Very helpful stuff at this Montrose location I recommend!

Blagovest T.  |  Overall Experience 
Clasificación:
5.0

Employees are courteous and helpful. Equipment was ready right away

John G. 
Clasificación:
5.0

Reduce cost per mile please.

Ruth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
1.0

The uhaul smelled so bad I had to store fabric items in my brother pick up truck

Lyndi M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond B.  |  Overall Experience 
Clasificación:
5.0

Staff were so nice. Environment was so sane. Properties was so safe and secure. Staff went above and beyond to ensure I was properly satisfied. Than you Uhaul staff on Portage Park. You all are wonderful and the best.

OLASUNKANMI O.  |  Overall Experience 
Clasificación:
5.0

Nothing really. Everything was great!

michael S. 
Clasificación:
5.0

Found customer service very Friendly and helpful. No improvement needed.

BRIDGET J. 
Clasificación:
5.0

Near my garage. Easy access.

Othman S. 
Clasificación:
5.0

Great staff! Helped with all of my needs!

Terry D. 
Clasificación:
4.0

As a 6'4” person. I felt very cramped in unit. Suggest for one one vehicles be more of choice to accommodate taller persons

LeeRoy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

hubert P. 
Clasificación:
4.0

The lights on the trailer were intermittent. Several of the lights on the trailers in the lot did not work at all.

Scott M. 
Clasificación:
3.0

Equipment was great, the gal's in the office were great! The guy in the garage was rude and grumpy. Maybe he was just having a bad day.

Timothy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike H. 
Clasificación:
5.0

Nothing, every thing it's good fast and helpful .good customer service thanks

Salah B. 
Clasificación:
4.0

Do a full check of all things on the truck. We received one with a burned out headlight that we found out about after it was dark.

ANDREW H. 
Clasificación:
3.0

Truck passenger seatbelt was missing or stuck under seat. The truck also needs an alignment and steering wheel straightened out.

Rodrigo G. 
Clasificación:
5.0

Probably offer another place close be to switch trucks before us loading the one they gave us

Peggy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

NELSON L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE C. 
Clasificación:
5.0

It was a young lady that was there along with a young man named Mike they were beyond very helpful and work the customer five stars for each one of them!

SANDRA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen S. 
Clasificación:
5.0

Maybe have more staff on hand when it's the first of each month so customers are not waiting in line with just one staff member helping us out😊

Carmen S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Linda B.  |  Overall Experience 
Clasificación:
5.0

Truck need a little service, transmission

veronica G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

excellent service easy to apply and easy to deliver.

Donal S. 
Clasificación:
5.0

El cliente no dejó un comentario.

luis P. 
Clasificación:
4.0

It will be good to have more personal attending the clients, because we have to wait for a long time, that happened in both locations :where we pick the trailer as well as where we drop it;I know it's not an easy thing to do because It could generate more operating costs …perhaps training back employees to help front ones when needed… I have to mention that we were very well serviced once we got our turn!!

Rafael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert L. 
Clasificación:
5.0

Friendly and helpful staff.

Mark L. 
Clasificación:
5.0

Smile

Dzevav O. 
Clasificación:
5.0

the best

Slawomir L. 
Clasificación:
5.0

Reservation agent very nice and a pro

john R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dobra B. 
Clasificación:
5.0

The woman in the office, I believe Jessica was excellent and helped me so much. Please see both woman in the office and give them a raise ! Will only come here in the future ! Gracias

Nicholas L. 
Clasificación:
5.0

Absolutely nothing everything was excellent

ROBERT G. 
Clasificación:
5.0

No comments

Alberto L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Val Z. 
Clasificación:
5.0

Everyone at this facility was professional and the experience was smooth. My only negative feedback is that I found it invasive that I had to have a photo of my face taken.

Thomas F. 
Clasificación:
5.0

good!

Andy A. 
Clasificación:
4.0

The only challenge I ran into was this: due to weather, traffic was worse than expected, which delayed my return. Since I had to return the vehicle after hours, I needed to return the keys in the drop-off box. I could not find the drop-off box for the life of me! Perhaps it can be more clearly marked?

Desiree R. 
Clasificación:
5.0

Very good staff, check out and in worked very well after hours and in person

Albert L. 
Clasificación:
5.0

Refueling estimates given on the contract are way off

SUHA Y. 
Clasificación:
5.0

The two employees working the night that I returned the trailer (I didn't get their names - it was the evening of 10/9) were very, very helpful. The trailer was really hard to get off of the hitch, but they worked on it for 15-20 minutes until they got it disconnected. There also wans't much room on the lot for the trailer, but they made room rather than send me to another location. Wonderful customer service after a long day of travel and moving.

MASON S. 
Clasificación:
5.0

my combination lock and the actual latch on the ubox was destroyed during the shipping process. a new uhaul key lock was supplied, but it didnt matter because the ubox latch the lock was supposed to be on didnt stay on the ubox. i had to rush to unload since the ubox could not be locked. i was nervous of neighbors stealing from me and also uhaul workers stealing, however, everything was delivered and on time. nothing was destroyed inside, only the lock. ubox came early in the morning and picked up early in the morning the next day, which i appreciated.

Amanda T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guadalupe S. 
Clasificación:
4.0

Quicker pickup. Drop off is a breeze, but pickup took an hour!

Chrissa J. 
Clasificación:
5.0

They were great. From the front desk to the installation I had a wonderful experience. I will definitely recommend Uhaul to all my friends.

Sam K. 
Clasificación:
1.0

The ceiling was falling apart throughout the whole facility

Rosamary A.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Edgardo B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruben A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristin S. 
Clasificación:
5.0

Treavon and the person that installed the trailer to my SUV were very nice and it was very early in the morning, and it was busy morning that day.. but they took care of all of us in a timely manner. Great customer service.

Enrique P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH G. 
Clasificación:
5.0

the guys at uhaul were very helpful and speedy. they allowed us to load up 2 uboxes at once since we messed up. I recommend this location

Amanda T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose D. 
Clasificación:
4.0

Great place to store some furniture and miscellaneous

Eligio J.  |  First Impressions 
Clasificación:
5.0

Customer service was great. I've renting in the past and the customer service wasn't there. However,, the rep was professional and knowledgeable.

JACQUELINE M. 
Clasificación:
2.0

The truck suspension was leaning to the right while the truck was loaded evenly loaded with a light load. There was a visible lean when the truck was unloaded, as well. The muffler was extremely load and definitely had holes in it. The car was not safe to drive in my opinion. In addition, I drove 12 miles and paid for more than 4 gallons of gas and it still didn't reach its top fuel capacity, so the truck was not actually filled entirely with a full tank. Really upsetting experience.

Ronen O. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMARA N. 
Clasificación:
4.0

Nothing to improve on. The staff was nice and friendly. I've done business at this location before and the service is still awesome. They made everything super easy for the pick-up and return. Not to mention very affordable.

Shernada W. 
Clasificación:
5.0

Thank you sooo much

Linda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

Thanks guys great service 👍

Jaun R.  |  Overall Experience 
Clasificación:
5.0

Nothing to add at this time, but thank you for the opportunity.

Susan F. 
Clasificación:
5.0

No improvements needed! Staff super helpful and friendly, van ready to go, easy to return. Great experience!

Marjorie M. 
Clasificación:
5.0

Would like a 4X8

Victor S. 
Clasificación:
4.0

They always was good and helpful. Even got bandaids twice for me.

donna m.  |  Overall Experience 
Clasificación:
5.0

I have been using Uhaul for over 25 yrs. I love u haul

donna m.  |  First Impressions 
Clasificación:
3.0

Larger sizes should be available. There are no 10x10 and 6' is not as tall as most storage facilities.

Funmilola M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adonis S.  |  First Impressions 
Clasificación:
5.0

Very Helpful

Henrietta H.  |  First Impressions 
Clasificación:
5.0

Everything was great. The staff was great. I highly recommend it.

DAVID M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

zoraida c.  |  Overall Experience 
Clasificación:
3.0

I purchased a storage unit, the initial employee who set up my account was AMAZING! I was on auto pay-had the storage paid successfully until March 2022 which is when I decided I will take out my belongings. I spoke to a woman who removed me off auto payment, she understood that I was closing my account, she advised me to come in get my things and we can take care of payment. I still had a few questions so I called two days after my billing date, a gentlemen I spoke with was so rude to me, he ends up arguing with me about billing. I reiterated that the money didn't matter, I'm trying to understand how the process works for closing a storage unit---he still wants to argue with about the MONEY?!?! I was a good standing patient on AUTO PAY! My point is treating me less than a great customer is unacceptable especially in customer service. After our call I was charged for the Unit and a late fee after (conversations recorded correct?) I specially asked to settle my bill upon my arrival because i was still confused regarding the process of closing a unit. Which was never answered!!! BTW The audacity! Also, that same day I was also locked out of my storage that same day-this isn't over.

HANNAH S.  |  Overall Experience 
Clasificación:
5.0

I would have preferred one without steps, but their friendly customer service made up the difference.

Gere P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES T.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful whenever I had questions or had trouble getting access to the storage room.

juan h.  |  Overall Experience 
Clasificación:
5.0

Es un servicio muy eficiente me encantó el personal muy amable lo recomiendo ,E usado esta bodega antes la recomiendo es excelente

Emily G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Bill F.  |  First Impressions 
Clasificación:
4.0

Very clean facility with good accessibility. We had trouble resolving at least two issues (over a 7 month period) via telephone and emails. Emails were unanswered. Tried calling multiple times at different times and calls were unanswered, eventually bounced to call center in AZ, where staff referred us back to facility, which we could not contact other than showing up in person. This was difficult as we were out of town, and was a frustrating experience. Other than that, the facility met our needs.

RONALD C B.  |  Overall Experience 
Clasificación:
5.0

The staff was wonderful!! I truly appreciate them.

Luz R.  |  First Impressions 
Clasificación:
3.0

I can't complain too much the location was very clean, i would just recommend for the lights on the timers to be on longer we were in the storage unit and the lights kept going off on us. I would also recommend better signage on truck returns we ended up going to the wrong side to return the truck and had to go all the way around to bring it in the right side. When I was returning the storage unit another family did the same thing so I'm sure it's an on going issue

Bianca R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianca R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Louanna K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Louanna K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael R.  |  First Impressions 
Clasificación:
5.0

I love you guys and thank you!

Angel V.  |  First Impressions 
Clasificación:
5.0

I've been with U - Haul for many years I highly recommend them the staff is very helpful in assisting their customers and very polite and very helpful on any accomodations customers need I highly recommend U - Haul and will continue using them in the future I want to thank them for all their services 🤗

anna r.  |  Overall Experience 
Clasificación:
1.0

The staff was rude locked me out of my unit 2 times and couldn't explain why. When I made a complaint they raised my rent so I closed my unit and went some where else

MICHELLE E.  |  Overall Experience 
Clasificación:
1.0

The worst experience ever ! ! ! When I made the reservation I was told I 'd get a dolly but when I got there ... I was told with almost maniacally by the man that they didn't have any ! Like he got some sort of thrill out of it ! But that's peanuts compared with the out right lie that I'd get a locker on the first floor I'm almost 62 and am on SSI with a misaligned spine , high blood pressure and diabetes. I But when I got there I was told it was on the 2' ND floor and would have to c arry my boxes and bins up one flight,across a tier,down the stairs,up a flight of stairs and down another tier ! I had to go to another facility who accommodate d me professional y and without a problem. I am filing a complaint with the BBB and with the Illinois attorney general office for fraud not to mention the appropriate socal media not to use your corporation for anything what's so ever

Anthony C.  |  First Impressions 
Clasificación:
2.0

I was not ever told that there is a few for 24 hour storage so when I got there it took about 30 minutes to even get to the point where I had access to the storage. I have an upstairs unit and the ramp up is impossible. Spent over an hour trying to get my UHaul and trailer back down off of it. I had to use the restroom in the facility and someone was there listening to music, sounded like a party. It was overall just way too much for me.

Montoria M.  |  Online Move In 
Clasificación:
5.0

great service, affordable rates, easy access. We used two storage units for a few months while staging/selling a house, and it was convenient and quick.

Nora V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley D.  |  Overall Experience 
Clasificación:
5.0

The worker Treavon Robinson was Awesome, he was very helpful I was really pleased with his service, and I thank & Appreciate his work

MONIQUE J.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

George T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ariana P.  |  First Impressions 
Clasificación:
5.0

Office was well staffed yet there was still a line for check in. My person was very helpful in changing my original reservation to a larger unit, although there was some confusion about whether I indeed had a reservation to begin with. Facility was clean and provided multiple carts for unloading/loading.

Kim B.  |  Online Move In 
Clasificación:
4.0

Excelente servicio al cliente

Moises C.  |  Overall Experience 
Clasificación:
4.0

Constance was very helpful and understanding. Gracias.

John G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S.  |  Overall Experience 
Clasificación:
5.0

Great service.and excellent staff.

Juan C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

SILVIA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

josue r.  |  First Impressions 
Clasificación:
5.0

Great staff. Evertime I walk in here its busy but im always taking care of. Great spot to do business.

miguel s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

McKenna S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Josefina N.  |  Overall Experience 
Clasificación:
1.0

The trucks are dangerous. The ramp is dangerous, the storage units are tiny and overpriced. And the lock you're forced to buy are terrible.

Leticia H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Nora V.  |  Online Move In 
Clasificación:
1.0

There was a single employee present and a long wait to be helped. Once I was assisted during checkout the employee was so rushed that he couldn't process my transaction properly. He offered no information on how to access my unit. I attempted to access on my own immediately after being checked out and I was unable to access any of the doors. I returned to ask why and found out he never processed the transaction. I then had to wait again for the single employee to come back from 'hooking up a trailer' which was partly true, the smoke break being the other.. Then this employee was unable to read credit card numbers on his own, I had to repeat phone numbers and card numbers repeatedly over 10 mins for him to finally be able to actually process the purchase of the unit. I then had to ask him multiple questions on how to access, where the unit was located, etc. as he offered no detail proactively.

nick k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brigette H.  |  Overall Experience 
Clasificación:
5.0

Thank you for having places like this.it was a great help for me thank you.

Emily G.  |  Overall Experience 
Clasificación:
2.0

I explained my storage needs to a young lady who attended to me, in which I let her know and showed her one of the bikes i needed to store. for one there weren't any storage space that could accommodate my need, except for on the top floor of the building and the rest were to small. She had told me that the space I finally settled on only had four steps leading to the space, when it was actually 4 flights of stairs making it totally impossible for me to get my items to the space since there aren't any elevators. Seems to me she needs to understand the layout of the facility a bit more, Info was deceptive and I left very dissatisfied.

Victor B.  |  First Impressions 
Clasificación:
1.0

This facility has an extremely poor layout. In order to access the unit, you have to climb a super steep ramp that ends in a tiny landing. Good luck getting a moving truck up there. How is there no elevator?!? I rented a unit and then immediately moved out.

DAVID P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon T.  |  Overall Experience 
Clasificación:
5.0

Veronica was very polite and helpful. She even gave me a water bottle after I asked if there was a Coke machine. (I was extremely thirsty after moving everything into the facility on a warm, humid day.) My only suggestion for the facility would be to put in a little ramp of concrete to cover the big bump at the threshold between the parking lot and the indoor storage facility. There's a big bump whether you go through the large garage door or through the small door next to it. This makes it difficult to push a fully loaded cart over that bump and into the building. Otherwise, it was a smooth experience!

Steve L.  |  First Impressions 
Clasificación:
3.0

I went to drop off my stuff on the storage only to be blocked off by all the Trucks, so I had no access to the drive up ramp not only that but, there was a lock on my storage unit that I did not have the key to so I couldn't take anything in it even if I wanted to. Had to come back the next morning to unload.

David Z.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dana T.  |  Overall Experience 
Clasificación:
1.0

Poor experience never renting there again

luis g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

marco c.  |  Overall Experience 
Clasificación:
5.0

Great staff

Catherine M.  |  Overall Experience 
Clasificación:
5.0

Truck and storage was helpful and easy going!

Jessica V.  |  First Impressions 
Clasificación:
1.0

Worst experience I've ever had with a business in my life.

Maria S.  |  First Impressions 
Clasificación:
5.0

The service was very excellent and prompt they were very helpful I really like the staff

anna r.  |  First Impressions 
Clasificación:
1.0

My unit was infested with rodents that were alive in my shoe boxes and ultimately came out of clothes that were in bags once I emptied the bags at home... horrible and terrible as well as traumatic.

Manny M.  |  Overall Experience 
Clasificación:
5.0

The night time manager was pleasant , he made sure I was taken care off .

gabriel g.  |  First Impressions 
Clasificación:
5.0

Wish this center could be open till 9pm

darcy w.  |  Overall Experience 
Clasificación:
1.0

Storage room is a joke No elevator If you guys are going to give some for free dont give out the worse room there is I will move my things out as soon as possible Doors dont open Escalator very

Blanca D.  |  First Impressions 
Clasificación:
5.0

Brian W. Was great at what he does, very professional, very courteous . Happen to be there at peak hour's and Brian was a Pro. I would highly recommend this U-haul because of the dedicated staff

GLen H.  |  First Impressions 
Clasificación:
5.0

I love coming here! When I am in need of a vehicle to help me move, I can count on them!& the customer service is awesome! They don't mind giving you a helping hand when you need it. I sure Recommend

Jojo D.  |  First Impressions 
Clasificación:
5.0

Bryan was good help

jonnathon g.  |  First Impressions 
Clasificación:
4.0

When I was going through hard times to pay my rental unit the Manager Michael Rodriguez worked with me by making arrangements to make my payments

JESSICA V.  |  Overall Experience 
Clasificación:
5.0

I felt that my belongings we're safe and secure at this facility. They installed many new securities since I moved my stuff in. It worked.

LINDA S.  |  Overall Experience 
Clasificación:
5.0

I loved it. It would be very helpful to have a ramp for the storages above the 1st floor level.

yve m.  |  Overall Experience 
Clasificación:
2.0

Very nice employees, but is too slow.

cesar g.  |  Overall Experience 
Clasificación:
1.0

Worst experience! Only one person staffed and over 7 groups waiting. Waited over 45 minutes for storage unit that I had ordered on the app. Employee was incompetent of uhaul system & unprofessional.

Kevin F. | Reservación
Clasificación:
3.0

While this facility is convenient, the spaces are rather small for the price. the low ceiling make it difficult for a person of my height, 5' 10" to manuver around the space.

MIRIAM H.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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