Customer Reviews for U-Haul Moving & Storage of Portage Park

6,615 reviews

4301 N Cicero Ave   Chicago, IL 60641
(Montrose and Cicero)

(773) 286-4507

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat-Sun: 7 am–7 pm

Services at this Location:

Contact Us

(773) 286-4507

4301 N Cicero Ave
Chicago, IL 60641
(Montrose and Cicero)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat-Sun: 7 am–7 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Santiago C. 
Rating:
4.0

Found debris in the cracks and crevices

david F. 
Rating:
5.0

Nice rep at check in, clean new truck.

KYLE S. 
Rating:
5.0

Customer did not leave a comment.

abraham L. 
Rating:
5.0

Customer did not leave a comment.

Sandy M. 
Rating:
5.0

Customer did not leave a comment.

marisol O. 
Rating:
5.0

Great service both on the receiving end and the drop off!

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Ellen B. 
Rating:
5.0

Customer did not leave a comment.

Horacio G. 
Rating:
4.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

IVAN C. 
Rating:
5.0

Mike was super efficient and got me rolling right away. Drop off was the same way. These guys got this place running like a machine.

FRANK G. 
Rating:
5.0

Customer did not leave a comment.

Angelique M. 
Rating:
3.0

The location and staff were great. The vehicle, although brand new, was in very poor condition, obviously just put back together after a significant crash. The drivers side of the vehicle was taped and riveted back together, the drivers side door wasn't bolted firmly to the frame - leaking air and rain inside. This vehicle really needs to be pulled from the fleet and sent for rework.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Lucy S. 
Rating:
2.0

The truck I rented smelled awful. The person who cleaned it told me they “sprayed it down real good.” When in reality they hung about a dozen air fresheners throughout the van. I didn't have time to argue, so I just accepted my fate. Terrible experience

Steven K. 
Rating:
5.0

The truck was ready when I arrived. Fast and easy pick up and drop off.

Ana R. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

I could not figure out where the gas tank was for the Ford cargo van. Had to call, and then ask the young man who answered the phone to find out from someone else, since he didn't know, to get the answer. Interesting place for the gas cap!

Claudette L. 
Rating:
5.0

The staff at the facility was accommodating and had a great attitude!

MARK G. 
Rating:
5.0

Customer did not leave a comment.

RYSZARD R. 
Rating:
3.0

felt overcharged,had small 10 truck end up costing 70.00 plus 15.00

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

Nothing

Myron B. 
Rating:
4.0

Everything was great, no need for improvement

thomas T. 
Rating:
4.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
4.0

Truck warmed up. Friendly associates. Gas meter and paper reference were wrong.

Javier V. 
Rating:
4.0

Customer did not leave a comment.

Bridget R.  |  Overall Experience 
Rating:
1.0

Staff was ill informed. The brakes were bad on the truck and the condition was overall poor.

Abdulrehman H. 
Rating:
5.0

The staff went above and beyond to make sure my experience was great!

Veleka P. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

paul l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
5.0

Customer did not leave a comment.

Amer O. 
Rating:
5.0

Customer did not leave a comment.

PAUL L. 
Rating:
5.0

Customer did not leave a comment.

ATIEH I. 
Rating:
5.0

Customer did not leave a comment.

Janelle O. 
Rating:
5.0

Great service as always!

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

LARBI B. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL S. 
Rating:
5.0

Customer did not leave a comment.

Kathy C. 
Rating:
5.0

Customer did not leave a comment.

DEBRA B. 
Rating:
5.0

Customer did not leave a comment.

OSCAR A. 
Rating:
5.0

I've had nothing but good results at this location. I've rented storage unit and ten truck rentals the last 15 yrs

Elvis D. 
Rating:
5.0

Customer did not leave a comment.

Giselle A. 
Rating:
5.0

Keep doing you, staff was very kind and helpful. I would suggest making sure auto transport straps were loose/not double looped. Overall, would definitely do business with again

Charles W. 
Rating:
5.0

Keep up the good Work and happy holidays

enrique V. 
Rating:
3.0

Customer did not leave a comment.

Davida G. 
Rating:
5.0

Customer did not leave a comment.

Calvin R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Not much; worked well!

Adam W. 
Rating:
5.0

Customer did not leave a comment.

Craig N. 
Rating:
5.0

Veronica and Mike and the co workers are amazing Always smiling

Salvador S. 
Rating:
3.0

Customer did not leave a comment.

Bryan F. 
Rating:
5.0

Customer did not leave a comment.

Dolores A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ivan R. 
Rating:
5.0

Customer did not leave a comment.

Bryant S. 
Rating:
4.0

Customer did not leave a comment.

Eliseo C. 
Rating:
5.0

Everyone was helpful, the only recomendation I see is to update the pictures of the vehicles on the app.

Arturo M. 
Rating:
5.0

The staff is friendly and very helpful. I own a small business and only get my rentals at this location. Always a smooth and easy transaction.

Jaime V. 
Rating:
5.0

Have more large trucks available.

Ernestine G. 
Rating:
5.0

Customer did not leave a comment.

Lee C. 
Rating:
5.0

Customer did not leave a comment.

Ivan R. 
Rating:
5.0

Customer did not leave a comment.

Ted S. 
Rating:
5.0

Customer did not leave a comment.

Omar G. 
Rating:
5.0

Customer did not leave a comment.

Alfonso D. 
Rating:
5.0

They are the best franchise

Salvador S. 
Rating:
5.0

Customer did not leave a comment.

Marcin K. 
Rating:
3.0

The after-hours return process is not super clear. The website says there is a location barcode on the north side of the building that you're supposed to scan, but I couldn't find it. Phone was low on battery but fortunately I was able to download the app and complete the return that way, but it still took longer than I would have liked.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Mohammed M. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS M. 
Rating:
5.0

Customer did not leave a comment.

Juliano M. 
Rating:
3.0

Returning the u haul was an issue we got charges more then we were told.

Christina F. 
Rating:
5.0

Some free coffee

Nelson R. 
Rating:
5.0

The staff at this location is great... knowledgeable and helpful. Thank you!

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

The Uhaul team is very knowledgeable and efficient and very easy to work with. I picked up my cargo van and was on my way in 20 minutes. Keep up the good work!

JAMES S. 
Rating:
5.0

Staff was great!

John S. 
Rating:
4.0

Online xhat verification was cumbersome.

Christopher R. 
Rating:
3.0

Customer did not leave a comment.

Lester M. 
Rating:
5.0

Customer did not leave a comment.

raymond P. 
Rating:
5.0

Lou was great👍

Terry P. 
Rating:
5.0

Customer did not leave a comment.

Brent V. 
Rating:
5.0

Everyone was very nice and made the process very smooth.

Karyn K. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

nathen M. 
Rating:
5.0

Customer did not leave a comment.

Syed L. 
Rating:
4.0

Customer did not leave a comment.

Carlos B. 
Rating:
5.0

Great team here at portage Park. Congrats U-Haul. i've been coming to this U-Haul for the last 25 years in a business in Chicago and rent from them often on and off. I wanted to change course because of poor service but this team has redirection me, this team is a keeper!!

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

Jose L. 
Rating:
5.0

I've been using the service for a few weeks and already recommending a friend use this location tomorrow. Very happy. People are great and easy going.

Lance L. 
Rating:
5.0

Keep doing what you're doing, I had no issues. Thanks.

Ralph J. 
Rating:
5.0

Customer did not leave a comment.

Luis G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bernard O. 
Rating:
5.0

Just a modelo

Jose A. 
Rating:
4.0

Customer did not leave a comment.

Giorgia G. 
Rating:
5.0

All staff very helpful and friendly including manager Mr Michael and after noon staff

veronica g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rogelio S. 
Rating:
5.0

Customer did not leave a comment.

Philip Z. 
Rating:
5.0

N/A

Vernon R. 
Rating:
5.0

I needed a quick truck rental... I just happen to be driving by a U-Haul rental store I was in and out 15 minutes with a rental. All good 👍

Juan E. 
Rating:
5.0

Hitch was installed in 2 hours. Great work by manager Mike & crew.

Nicholas M. 
Rating:
5.0

Another great experience, from one of the top Uhaul rentals in Chicago. Truck was pulled up fast, friendly and fast. I want to have a move, just so I can go back! Thank you guys and Veronica. JB

Jarvis B. 
Rating:
5.0

Customer did not leave a comment.

Doreen J. 
Rating:
3.0

Customer did not leave a comment.

Dawn C. 
Rating:
3.0

Understaffed.. unfortunately. The employees who are there are very helpful , patient and kind. Also why require 24 hour notice for access to a Ubox when every time Ubox never moved to be accessed. Happened in Austin repeatedly ( thought it was just that location) and happened in Chicago.

Tina G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIO S.  |  Overall Experience 
Rating:
4.0

You do not have enough staff to meet demand. I was in line for 30 mins to check in plus the actual process. It was packed with people. The clerks could not keep up 1 customer after another and constant 10 people in line. They were very professional and tried to do best they could. Would not recommend because it's awfully busy and require to dedicate 1-2 hours that I do not have.

KARLA M.  |  First Impressions 
Rating:
5.0

Excellent staff, professional, helpful and friendly,

Gere P.  |  Overall Experience 
Rating:
5.0

The ONLY thing I would change would be the access hours for the storage facility. Other than that, no issues.

Alberto L.  |  Overall Experience 
Rating:
3.0

You need more people in the store or on the phones. Training for phone calls would help too. No one should be left on hold for 30 min without as much as a “sorry for the inconvenience” checkin. This happened multiple times too. And what’s with dodging calls entirely and sending to UHaul customer care who just has to do the same thing. Units were fine. Hours were fine. Customer care was not.

STEVEN J.  |  Overall Experience 
Rating:
5.0

Good

Ngoc P.  |  First Impressions 
Rating:
5.0

It would be helpful if the lights did not turn off after a few seconds in the storage facility forcing you to walk down the hallway to turn it back on.

Ayomide O.  |  Overall Experience 
Rating:
5.0

The young lady who helped me was phenomenal

Dominic M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricardo L.  |  Overall Experience 
Rating:
5.0

Everything it’s fine thank you for your help

Anna B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

emily a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna B.  |  First Impressions 
Rating:
5.0

Thank for the help so appreciate .

Francisco M.  |  Overall Experience 
Rating:
5.0

Everything was fine but you need elevators.

RANDY F.  |  Overall Experience 
Rating:
5.0

Mostly friendly staff. Tue truck was a newer model. Storage was nice and clean. It is close to a terminal that goes direct to O’Hare, which was very convenient.

Ricardo L.  |  First Impressions 
Rating:
5.0

They are very professional helpful friendly and the facility is well-maintained. I had absolutely no problems at all and I actually did recommend a friend not too long ago

Angel V.  |  Overall Experience 
Rating:
5.0

Your crew at this location was great. Nice hire.

ELIESER D.  |  Overall Experience 
Rating:
5.0

Counter person even came up the ramp to facilitate load in-both people great that day!

DONNA P.  |  First Impressions 
Rating:
5.0

Very very clean. Great workers

ELIESER D.  |  First Impressions 
Rating:
5.0

The manager Mike as well as the rest of the staff Keyomi, Lou etc go out of their way to make sure you have all your moving needs in place. As far as the moving truck, packing supplies and storage unit that is an appropriate size for your belongings. I highly recommend this facility. And feel the security makes a woman who needs to go into a unit at any time of the day feel safe. Staff Keep up the great customer service at the Portage Park location.

SUZETTE K.  |  Overall Experience 
Rating:
5.0

Very helpful stuff at this Montrose location I recommend!

Blagovest T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond B.  |  Overall Experience 
Rating:
5.0

Staff were so nice. Environment was so sane. Properties was so safe and secure. Staff went above and beyond to ensure I was properly satisfied. Than you Uhaul staff on Portage Park. You all are wonderful and the best.

OLASUNKANMI O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fernando T.  |  First Impressions 
Rating:
5.0

It was a young lady that was there along with a young man named Mike they were beyond very helpful and work the customer five stars for each one of them!

SANDRA S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Linda B.  |  Overall Experience 
Rating:
1.0

The ceiling was falling apart throughout the whole facility

Rosamary A.  |  Overall Experience 
Rating:
4.0

Great place to store some furniture and miscellaneous

Eligio J.  |  First Impressions 
Rating:
5.0

Thanks guys great service 👍

Jaun R.  |  Overall Experience 
Rating:
4.0

They always was good and helpful. Even got bandaids twice for me.

donna m.  |  Overall Experience 
Rating:
5.0

I have been using Uhaul for over 25 yrs. I love u haul

donna m.  |  First Impressions 
Rating:
3.0

Larger sizes should be available. There are no 10x10 and 6' is not as tall as most storage facilities.

Funmilola M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adonis S.  |  First Impressions 
Rating:
5.0

Very Helpful

Henrietta H.  |  First Impressions 
Rating:
5.0

Everything was great. The staff was great. I highly recommend it.

DAVID M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

zoraida c.  |  Overall Experience 
Rating:
3.0

I purchased a storage unit, the initial employee who set up my account was AMAZING! I was on auto pay-had the storage paid successfully until March 2022 which is when I decided I will take out my belongings. I spoke to a woman who removed me off auto payment, she understood that I was closing my account, she advised me to come in get my things and we can take care of payment. I still had a few questions so I called two days after my billing date, a gentlemen I spoke with was so rude to me, he ends up arguing with me about billing. I reiterated that the money didn't matter, I'm trying to understand how the process works for closing a storage unit---he still wants to argue with about the MONEY?!?! I was a good standing patient on AUTO PAY! My point is treating me less than a great customer is unacceptable especially in customer service. After our call I was charged for the Unit and a late fee after (conversations recorded correct?) I specially asked to settle my bill upon my arrival because i was still confused regarding the process of closing a unit. Which was never answered!!! BTW The audacity! Also, that same day I was also locked out of my storage that same day-this isn't over.

HANNAH S.  |  Overall Experience 
Rating:
5.0

I would have preferred one without steps, but their friendly customer service made up the difference.

Gere P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES T.  |  Overall Experience 
Rating:
5.0

Staff was very helpful whenever I had questions or had trouble getting access to the storage room.

juan h.  |  Overall Experience 
Rating:
5.0

Es un servicio muy eficiente me encantó el personal muy amable lo recomiendo ,E usado esta bodega antes la recomiendo es excelente

Emily G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bill F.  |  First Impressions 
Rating:
4.0

Very clean facility with good accessibility. We had trouble resolving at least two issues (over a 7 month period) via telephone and emails. Emails were unanswered. Tried calling multiple times at different times and calls were unanswered, eventually bounced to call center in AZ, where staff referred us back to facility, which we could not contact other than showing up in person. This was difficult as we were out of town, and was a frustrating experience. Other than that, the facility met our needs.

RONALD C B.  |  Overall Experience 
Rating:
5.0

The staff was wonderful!! I truly appreciate them.

Luz R.  |  First Impressions 
Rating:
3.0

I can’t complain too much the location was very clean, i would just recommend for the lights on the timers to be on longer we were in the storage unit and the lights kept going off on us. I would also recommend better signage on truck returns we ended up going to the wrong side to return the truck and had to go all the way around to bring it in the right side. When I was returning the storage unit another family did the same thing so I’m sure it’s an on going issue

Bianca R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bianca R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Louanna K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louanna K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael R.  |  First Impressions 
Rating:
5.0

I love you guys and thank you!

Angel V.  |  First Impressions 
Rating:
5.0

I've been with U - Haul for many years I highly recommend them the staff is very helpful in assisting their customers and very polite and very helpful on any accomodations customers need I highly recommend U - Haul and will continue using them in the future I want to thank them for all their services 🤗

anna r.  |  Overall Experience 
Rating:
1.0

The staff was rude locked me out of my unit 2 times and couldn't explain why. When I made a complaint they raised my rent so I closed my unit and went some where else

MICHELLE E.  |  Overall Experience 
Rating:
1.0

The worst experience ever ! ! ! When I made the reservation I was told I 'd get a dolly but when I got there ... I was told with almost maniacally by the man that they didn't have any ! Like he got some sort of thrill out of it ! But that's peanuts compared with the out right lie that I'd get a locker on the first floor I'm almost 62 and am on SSI with a misaligned spine , high blood pressure and diabetes. I But when I got there I was told it was on the 2' ND floor and would have to c arry my boxes and bins up one flight,across a tier,down the stairs,up a flight of stairs and down another tier ! I had to go to another facility who accommodate d me professional y and without a problem. I am filing a complaint with the BBB and with the Illinois attorney general office for fraud not to mention the appropriate socal media not to use your corporation for anything what's so ever

Anthony C.  |  First Impressions 
Rating:
2.0

I was not ever told that there is a few for 24 hour storage so when I got there it took about 30 minutes to even get to the point where I had access to the storage. I have an upstairs unit and the ramp up is impossible. Spent over an hour trying to get my UHaul and trailer back down off of it. I had to use the restroom in the facility and someone was there listening to music, sounded like a party. It was overall just way too much for me.

Montoria M.  |  Online Move In 
Rating:
5.0

great service, affordable rates, easy access. We used two storage units for a few months while staging/selling a house, and it was convenient and quick.

Nora V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley D.  |  Overall Experience 
Rating:
5.0

The worker Treavon Robinson was Awesome, he was very helpful I was really pleased with his service, and I thank & Appreciate his work

MONIQUE J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

George T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ariana P.  |  First Impressions 
Rating:
5.0

Office was well staffed yet there was still a line for check in. My person was very helpful in changing my original reservation to a larger unit, although there was some confusion about whether I indeed had a reservation to begin with. Facility was clean and provided multiple carts for unloading/loading.

Kim B.  |  Online Move In 
Rating:
4.0

Excelente servicio al cliente

Moises C.  |  Overall Experience 
Rating:
4.0

Constance was very helpful and understanding. Thank you.

John G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary S.  |  Overall Experience 
Rating:
5.0

Great service.and excellent staff.

Juan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANNY F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SILVIA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

josue r.  |  First Impressions 
Rating:
5.0

Great staff. Evertime I walk in here its busy but im always taking care of. Great spot to do business.

miguel s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

McKenna S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Josefina N.  |  Overall Experience 
Rating:
1.0

The trucks are dangerous. The ramp is dangerous, the storage units are tiny and overpriced. And the lock you’re forced to buy are terrible.

Leticia H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nora V.  |  Online Move In 
Rating:
1.0

There was a single employee present and a long wait to be helped. Once I was assisted during checkout the employee was so rushed that he couldn't process my transaction properly. He offered no information on how to access my unit. I attempted to access on my own immediately after being checked out and I was unable to access any of the doors. I returned to ask why and found out he never processed the transaction. I then had to wait again for the single employee to come back from 'hooking up a trailer' which was partly true, the smoke break being the other.. Then this employee was unable to read credit card numbers on his own, I had to repeat phone numbers and card numbers repeatedly over 10 mins for him to finally be able to actually process the purchase of the unit. I then had to ask him multiple questions on how to access, where the unit was located, etc. as he offered no detail proactively.

nick k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brigette H.  |  Overall Experience 
Rating:
5.0

Thank you for having places like this.it was a great help for me thank you.

Emily G.  |  Overall Experience 
Rating:
2.0

I explained my storage needs to a young lady who attended to me, in which I let her know and showed her one of the bikes i needed to store. for one there weren't any storage space that could accommodate my need, except for on the top floor of the building and the rest were to small. She had told me that the space I finally settled on only had four steps leading to the space, when it was actually 4 flights of stairs making it totally impossible for me to get my items to the space since there aren't any elevators. Seems to me she needs to understand the layout of the facility a bit more, Info was deceptive and I left very dissatisfied.

Victor B.  |  First Impressions 
Rating:
1.0

This facility has an extremely poor layout. In order to access the unit, you have to climb a super steep ramp that ends in a tiny landing. Good luck getting a moving truck up there. How is there no elevator?!? I rented a unit and then immediately moved out.

DAVID P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramon T.  |  Overall Experience 
Rating:
5.0

Veronica was very polite and helpful. She even gave me a water bottle after I asked if there was a Coke machine. (I was extremely thirsty after moving everything into the facility on a warm, humid day.) My only suggestion for the facility would be to put in a little ramp of concrete to cover the big bump at the threshold between the parking lot and the indoor storage facility. There's a big bump whether you go through the large garage door or through the small door next to it. This makes it difficult to push a fully loaded cart over that bump and into the building. Otherwise, it was a smooth experience!

Steve L.  |  First Impressions 
Rating:
3.0

I went to drop off my stuff on the storage only to be blocked off by all the Trucks, so I had no access to the drive up ramp not only that but, there was a lock on my storage unit that I did not have the key to so I couldn’t take anything in it even if I wanted to. Had to come back the next morning to unload.

David Z.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dana T.  |  Overall Experience 
Rating:
1.0

Poor experience never renting there again

luis g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marco c.  |  Overall Experience 
Rating:
5.0

Great staff

Catherine M.  |  Overall Experience 
Rating:
5.0

Truck and storage was helpful and easy going!

Jessica V.  |  First Impressions 
Rating:
1.0

Worst experience I've ever had with a business in my life.

Maria S.  |  First Impressions 
Rating:
5.0

The service was very excellent and prompt they were very helpful I really like the staff

anna r.  |  First Impressions 
Rating:
1.0

My unit was infested with rodents that were alive in my shoe boxes and ultimately came out of clothes that were in bags once I emptied the bags at home... horrible and terrible as well as traumatic.

Manny M.  |  Overall Experience 
Rating:
5.0

The night time manager was pleasant , he made sure I was taken care off .

gabriel g.  |  First Impressions 
Rating:
5.0

Wish this center could be open till 9pm

darcy w.  |  Overall Experience 
Rating:
1.0

Storage room is a joke No elevator If you guys are going to give some for free dont give out the worse room there is I will move my things out as soon as possible Doors dont open Escalator very

Blanca D.  |  First Impressions 
Rating:
5.0

Brian W. Was great at what he does, very professional, very courteous . Happen to be there at peak hour's and Brian was a Pro. I would highly recommend this U-haul because of the dedicated staff

GLen H.  |  First Impressions 
Rating:
5.0

I love coming here! When I am in need of a vehicle to help me move, I can count on them!& the customer service is awesome! They don’t mind giving you a helping hand when you need it. I sure Recommend

Jojo D.  |  First Impressions 
Rating:
5.0

Bryan was good help

jonnathon g.  |  First Impressions 
Rating:
4.0

When I was going through hard times to pay my rental unit the Manager Michael Rodriguez worked with me by making arrangements to make my payments

JESSICA V.  |  Overall Experience 
Rating:
5.0