Counter agent was very friendly and efficient. Great experience overall.BOYD M.
Customer Reviews for U-Haul Moving & Storage of Port Washington
Saukville, WI 53080
(I-43 Exit 96 to WI-33 East)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The check out policy after hours is very tedious.Kevin D.
I was on hold for 49 minutes waiting. My call was never answered. While on hold, I was driving to the location. When I arrived, on clerk was helping a lady and I waited 15 minutes until my turn. (I was still on hold at this time because I wanted to see if my call would be answered). While I was waiting (and on hold) the clerk helping the lady called an employee to assis6her with the computer. He was in the side room on his phone the entire time I was in the store. My call was never answered, and when it was my turn, I finally hung up. The trailer I rented had a broken wire to the license plate light. I had to fix it myself while using the trailer.Robert W.
I was overcharged. I can't begin to imagine how much business you'll lose because of a $9.38 overcharge. It's the principle of the matter, not the actual money. I'll be sure to take my business elsewhere next time and advise others to do the same.David S.
Helpful staff.William W.
El cliente no dejó un comentario.Lenore K.
No improvements necessary. Excellent service!Suzanne D.
El cliente no dejó un comentario.Sara M.
El cliente no dejó un comentario.Jonathon A.
Great service. PerfectJonathan B.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Nicole K.
El cliente no dejó un comentario.Mark E.
Everything went well!!Nancy F.
El cliente no dejó un comentario.Brian R.
El cliente no dejó un comentario.Mark C.
El cliente no dejó un comentario.Dan B.
There is nothing to improve on at this location. This location runs smoothly, the staff is wonderful, and the equipment is always in good order !!!Jason S.
Rockstars. Went above and beyond. Polite and professional. Thorough explanation and problem solved my reservation issue. Great group there in Saukville.Anthony A.
Staff was great!Thomas S.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.Luke V.
El cliente no dejó un comentario.Paul K.
El cliente no dejó un comentario.IGOR A.
El cliente no dejó un comentario.Candice S.
El cliente no dejó un comentario.Traci B.
My suggestion would be to start out with a full tank of fuel in your trucks. The customer would be responsible for returning truck full of fuel. It would be more fair for all the customers.Donnie V.
Drop off location was good. The return process was terrible though, the app did not work. Tried to go through the process and it never gave me the option to take pictures and updated mileage. While doing it through the app, it brought me to the page where I was supposed to do all of the above, but nothing ever let me. I just went inside to see the attendant and he said I was good to go. he'd do the rest for me. Overall, fix the app and the mobile return process, it sucks!Daniel T.
Josh was welcoming and very informative.Michele S.
El cliente no dejó un comentario.Dawn M.
El cliente no dejó un comentario.Mike H.
Very easy online rental. Super efficient and friendly staff!Curt M.
Even tho they ran short staffed this day we were helped with a pleasant attitude and made sure we understood how to work things. All went smoothly. Will use again.William P.
Easy drop off after hoursSteven G.
Manager was super friendly and helpful. I was super impressed with the way he was checking for me the u box procedures to make sure it would go smoothly for me- he was on the call with the other facility when I arrived at this location, so it told me he is dedicated to customer service and very proactive in running his location, with customer satisfaction in mind.Thomas N.
Extraordinario servicio al clienteTim P.
Not sure. Service staff is average. I was charged extra for fuel after filling tank to the contact level. Service person told me he'd handle the return. I thought all would be good until I saw the online receipt after returning home when I discovered the fuel charge. Called the location was not able to resolve.Thomas S.
El cliente no dejó un comentario.WILLIAM W.
Store manager was very informative and helpful.William P.
Excellent - smooth and seamless. Very friendly and helpful staff at both pickup and drop off. Extremely pleased!John F.
Nothing every thing and everyone was excellentFranklin C.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Diane T.
El cliente no dejó un comentario.Edward G.
AMAZING! They were so good!Maria R.
El cliente no dejó un comentario.Jeffery B.
Everything went perfect !Jack P.
He gave me lots of personal attention and made me feel specialKeith M.
The Manager went out of his way to help us.David D.
Make the 24/7 custimer return easier to use, Or have a check in Kiosk for customers to use.Troy V.
Josh and his team are awesome. This is the second time we used their services. We came back because it was so easy to rent a van for some local moving.Sandra P.
The people were veryhelpful.Matthew J.
El cliente no dejó un comentario.John F.
Friendly and professional service. Highly recommend!Daniel S.
El cliente no dejó un comentario.Kurt H.
Josh couldn't possibly have been better, excellent professional experienceGary H.
El cliente no dejó un comentario.Chad B.
I want to know why $88 was taken out of my bank account after I dropped off the truck. I only used half a quarter tank. You guys a fucking crooks.Alex U.
Never went into drop-off office as attendant was checking in another truck in lot when I arrived and stopped what he was doing to assist me. Drop-off took 5 minutes. Good experience!William S.
El cliente no dejó un comentario.Robert N.
The staff was both helpful and friendly!Christine A.
Friendly, quick check-in when I returned equipment.Jeffrey M.
El cliente no dejó un comentario.katherine I.
El cliente no dejó un comentario.azizurahman R.
The person working was extremely helpfulJason K.
El cliente no dejó un comentario.Brant M.
El cliente no dejó un comentario.Matthew S.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.dennis D.
The manager did a great job of engaging. He was professional & helpful. The process was very easy.Thom P.
El cliente no dejó un comentario.Craig C.
El cliente no dejó un comentario.Jennifer K.
El cliente no dejó un comentario.ANDREW M.
Always a smooth experience with this location! The staff are outstanding!Brad B.
Friendly and flexible staff. Great to work withAdam S.
El cliente no dejó un comentario.Paul G.
El cliente no dejó un comentario.jeffrey H.
The gentleman I dealt with was very helpful.scott S.
Person who checked me out was great. Very helpful.Jim G.
El cliente no dejó un comentario.JAMES B.
Very accommodating and helpful in getting the equipment hooked up and on my way. Made that aspect easy peasy!Timothy F.
Quick and easy. Very nice people. Surprisingly great experience all around.Julie P.
El cliente no dejó un comentario.Todd H.
El cliente no dejó un comentario.JAY S.
Excelente ubicaciónWADE M.
Great customer service, very friendly staff, very helpful 👍 very clean vehicle 👌 OUTSTANDING!!!JEFFREY S.
Jacob made the pick up and delivery very easy for us. ¡Gracias!Lizabeth L.
El cliente no dejó un comentario.Chris H.
Just keep doing what your doing well!James G.
El cliente no dejó un comentario.roberta L.
El cliente no dejó un comentario.MARK P.
Josh and the staff were great to work with. They definitely went above and beyond what I expected.Brian D.
the online reservation system was misleading and difficult to figure out which facility had or could get the equipment or a replacement that was suitable. Calling the hotline got it resolved, but they also blamed me that I didn't read fine print on the reservation, which when I went back to look again, the fine print was not what the CS rep said it was. It needs to be clearer for the consumer or you will end up losing business. In the future I will call the Saukville Uhaul directly for service.Andrew S.
Nothing comes to mindCory P.
El cliente no dejó un comentario.TIMOTHY B.
El cliente no dejó un comentario.James W.
Have more than one person working. The guy would take care of you at the desk then have to run outside and hitch up the trailer. In the meantime two more people walk in and have to wait for him to finish up outside. This has been the situation the last two times I've rented a trailer. The employees are knowledgeable and helpful and very nice.Betsy A.
El cliente no dejó un comentario.DARIO D.
Everything was greatGordon W.
El cliente no dejó un comentario.Timothy S.
El cliente no dejó un comentario.Eric P. | Online Move In
Overall great experience! staff was super friendly and helpful, clean well maintained place.: truck pick up and drop off were super easy.. would definitely use them again in the future if and when I need it!Amanda H. | First Impressions
El cliente no dejó un comentario.Kory Z. | Overall Experience
El cliente no dejó un comentario.CARRIE C. | First Impressions
El cliente no dejó un comentario.Andrew L. | Overall Experience
El cliente no dejó un comentario.Harold W. | First Impressions
Great staff, very helpful and friendlyKATHRINE F. | Overall Experience
El cliente no dejó un comentario.KATHRINE F. | First Impressions
The manager and staff have outstanding customer service! Clean units with heat! The garage drop off zone is so nice and convenient for loading and unloading. Overall great experience, highly recommend.JACOB S. | Overall Experience
Everyone made me feel welcome and were very helpful.sharon b. | First Impressions
Quick and easy. Gorgeous location. Neat and very clean. Staff friendly and helpful.Andrew L. | First Impressions
The facilities and staff were wonderful. The staff were super helpful and friendly, and the storage unit access was great. I loved being able to unload my SUV out of the weather. It was winter in Wisconsin!Donald M. | Overall Experience
El cliente no dejó un comentario.Thomas G. | Online Move In
Drive inside doors for loading and unloading are for 'standard' vehicles, we were unfortunately towing a trailer so we could not use it, but it's nice it's available. Building is very clean and smells nice. Flat bed style carts are also available at a handy spot too. A+Gordon S. | Online Move In
Convenient location, very clean facility, reasonable rates.RAINER H. | First Impressions
El cliente no dejó un comentario.Raul P. | Overall Experience
El cliente no dejó un comentario.Trent W. | Online Move In
El cliente no dejó un comentario.Colleen F. | Overall Experience
El cliente no dejó un comentario.HOPE F. | Overall Experience
El cliente no dejó un comentario.Roxanne R. | First Impressions
El cliente no dejó un comentario.Patrick H. | First Impressions
El cliente no dejó un comentario.William F. | Overall Experience
El cliente no dejó un comentario.Jerome L. | Overall Experience
El cliente no dejó un comentario.Susan C. | First Impressions
If it got any better I would think the deck was stackedChris C. | First Impressions
Don't want to pay $5 for 24hr access. Why? It's secure. Do I get protection for that money? No. Of course not. It's a coded door. Just a way for Uhaul to make a little more money.Too bad.DALE F. | First Impressions
Great staff very helpfulPatricia F. | First Impressions
Dan was really helpful with the truck rental and StoragePamela M. | First Impressions
El cliente no dejó un comentario.Matthew H. | Online Move In
Staff was very helpful and easy to work with (my first time renting a Uhaul)! Thanks for your help!ELIZABETH T. | Overall Experience
El cliente no dejó un comentario.Rita B. | First Impressions
The staff explained everything quite adequately, were very helpful and friendly. It was a pleasure to work with them. The facility and office hours are quite convenient. The facility looked very clean and well maintained.sonia l. | First Impressions
Very clean and even smells good as you walk in. Excellent service. Quick and easy payment plan. I've recommended this facility to family and friends. Thank you for keeping all my furniture safe...Colleen M. | Overall Experience
Thanks for letting me park my food truck in the back of your location. It was a very convenient place to park.robert m. | Overall Experience
El cliente no dejó un comentario.Susan M. | Online Move In
El cliente no dejó un comentario.THOMAS B. | Overall Experience
El cliente no dejó un comentario.Melissa D. | Overall Experience
Is nice.. No complaintsKimberly F. | First Impressions
I am glad to be able not to worry when I need a storage unit it’s there and The vehicles are in good shape I’m ready to go and clean thank youderek o. | Overall Experience
Later night access hours would have been helpful on 2 occasions over 4 monthsJohn S. | Overall Experience
El cliente no dejó un comentario.THOMAS B. | First Impressions
Great serviceSherri H. | Overall Experience
The staff was very helpfulSherri H. | First Impressions
On 5/27 I showed up after the office was closed to move in. I was able to get into the entrance with my code but the sliding doors were locked so I was not able to move in as expected.Nathaniel P. | Online Move In
El cliente no dejó un comentario.Anna R. | First Impressions
Everyone is very friendly & helpful, thanks.JEFFREY S. | First Impressions
Very nice units. The only concern I have is that the garage doors don't always work. It would be helpful if light was red when space is occupied. They are usually just flashing yellow. Other than that I like the units & the staff. Graciaspeg s. | First Impressions
I had problems with the login card and later using a code. Systems issues were the culprit.JAMES P. | Overall Experience
The best......ella p. | Overall Experience
El cliente no dejó un comentario.JOSEPH K. | Overall Experience
Best moving experience. U-haul made it easy, fast...very accommodating to changes.Jackie G. | First Impressions
El cliente no dejó un comentario.Clifford W. | Online Move In
Very helpful and friendly staff!max m. | Overall Experience
El cliente no dejó un comentario.BARBARA P. | First Impressions
El cliente no dejó un comentario.Jackie W. | Overall Experience
Exceptionally clean facility. Easy to rent and helpful staff.Pamela S. | Overall Experience
El cliente no dejó un comentario.David K. | Overall Experience
El cliente no dejó un comentario.Ralph S. | Overall Experience
Good stuffKai G. | Overall Experience
I was given a lock with a key attached to a U Haul card when I rented the storage. When I was done with the storage they made me keep the lock. The owner said that the U Haul card had a hole in it where the key was attached and that would no longer work with their system. He accused me of punching a hole in the card. I did not punch a hole in the card. That was how it was given to me. So I got stuck with a lock and no refund.Nancy M. | Overall Experience
Several days prior to check in, I received a call from the manager-Ross, in case I had any questions. The morning I checked in, Ross was also working the front desk. He was very helpful, explaining all the details I might need to know and making sure to answer any questions I had. I was very impressed with the cleanliness of the facility and also with the "for free space", where customers could leave items for others to take.PAIGE D. | First Impressions
El cliente no dejó un comentario.Elizabeth B. | Overall Experience
El cliente no dejó un comentario.Danielle G. | First Impressions
El cliente no dejó un comentario.Kevin C. | First Impressions
Ross brooks is an a**hole and can go f*** himself. And was severely unprofessional with me on 4/20/20. After I called on Friday 4/17/20 and explained to someone working there that the only time I had to empty my two units out was on 4/18/20 and 4/19/20. Ross had a big attitude with me about that and was trying to demand more money for rent when those were the only two days I had to get the stuff out. Bear in mind, all that stuff in those units was my father's who just recently passed away and Ross did not care one bit in the world about any of that. Along with this other lady on Sunday 4/19/19, this lady had a big attitude when I asked about extended access in the storage facility she was walking around yelling an had an attitude to her coworker max, he said something to her and she mumbled something under her breath. Overall nice facility over on the storage side and in the office. From what I experienced on the dates I listed, and after storing there for about a year I believe, I will NOT be coming back to this location for anything EVER again.Devon V. | Overall Experience
El cliente no dejó un comentario.Garold B. | First Impressions
El cliente no dejó un comentario.DENISE B. | Overall Experience
El cliente no dejó un comentario.Emilio D. | First Impressions
Great people to work with, very polite & friendly. Extremely clean facilitie. Feel my stuff in storage is totally safe, I'll be telling my friends, thanks to Ross & his staff, OUTSTANDING!!!JEFFREY S. | First Impressions
Clean and convenient. Staff was helpful with renting truck and then using storage facility. I don't know how they could have improved the experience. Great job.gary b. | Overall Experience
Renting a storage unit temporarily at this location was a positive experience all around. Facility is immaculate and has so much to offer and then some!Beckie H. | Overall Experience
Great experience for a first time user of a storage unit!Jeff T. | Overall Experience
I seem to rent a truck every 6 months for one reason or another and THIS is by far the best place to do so. The staff and management are personable and easy to work with.Michael M. | First Impressions
Russ and his team helped make our storage and move as pleasant as moving could be. Very clean.chris S. | Overall Experience
Very helpful!!David K. | First Impressions
Great owner and storage unit!!autumn o. | Overall Experience
O thought that the facility and the service was very goodGennine F. | Overall Experience
Very nice facilities. Very easy to get around. Well organized security.John F. | Overall Experience
Very well maintained.Richard M. | Overall Experience
Ross is fantastic and made our experience so easy. Will be telling our friends.Susan K. | First Impressions
Ross was extremely helpful, professional and knowledgeable. We were very happy with his services. Would definitely utilize his establishment again with future needs and will recommend to friends!Jennifer S. | Overall Experience
Very cleanPam P. | Overall Experience
Ross made special rules for some customers.tracy k. | Overall Experience
Ross you and your staff were very kind and caring and I would reccomend your storage to all my friends!☆☆☆☆DEANNA T. | Overall Experience
Great storage facility! Really clean!Liz L. | First Impressions
Great storage facility!Elizabeth L. | First Impressions
Very clean and friendlyPam P. | First Impressions
Very clean. Staff is very helpful. Ross, the GM, was always kind. Not only did I rent storage, but also utilized the truck rental from the saukville location. I would use again and do recommend.Raymond S. | Overall Experience
It was quick and painlessTimothy B. | First Impressions
Staff was friendly and helpful. Storage unit was clean! Indoor facility with security is awesome!Jeff T. | First Impressions
The UHaul computers never work. It takes so long to transact business because the computers are set in STONE. That system is from the Stone Age.patricia m. | Overall Experience
Ross has always help me in my time of need.robert m. | First Impressions
Ross was super helpful and the facility is super clean. Great experience.Mary L. | Overall Experience
Great service. I am pleasedRaymond S. | First Impressions
It was incredibly easy to rent this storage unit.Pamela S. | First Impressions
Very informative. Walked me through process of checking into storage locker.JoAnn O. | First Impressions
Matt was great to work with! Very clean storage easy to use . I had a great experience!Ted K. | Overall Experience
Mr. Brooks is always so friendly,helpful and informative. I recommend U-Haul to everyone I know.Katie K. | Overall Experience
Used them many times and will use them again. Pam is terrific.larry d. | Overall Experience
Recently, our area was hit with a lot of rain, many houses flooded. U-Haul offered a month free storage. It was a very generous thing for you all to offer to help people in the community. ThankyouJulie R. | Overall Experience
No employees in store for about 20 minutes.Serena M. | Overall Experience
Manager was rudeMollie G. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
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¡Venedemos cientos de productos para que las mudanzas sean más simples!
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